Kerri Luzzo

Explore over 300 courses and lessons taught by leading fertility experts.

55% strongly recommend

22 reviews

Education

Medical School

Med Col of Wisconsin

Residency

Tufts

Fellowship

Wash U. St. Louis

Kerri Luzzo works at

Boston IVF
Rated 8.4

At 3 offices

North Dartmouth

531 Faunce Corner Road

North Dartmouth, MA 02747

800 858-4832

Raynham

675 Paramount Drive

Raynham, MA 02767

800 858-4832

Providence

49 Seekonk Street

Providence, RI 02906

401.369.7822

Show 1 more

2011 - 2019, Successful

Age 28 - 36

3 IUI

3 IVF

Unexplained

European

Other

Income $50K - $99K

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

Each time we had a negative result she (Dr. Kerri Luzzo) would help dust us off and get us back in the saddle. When I got my first positive pregnancy, she was so excited she called me with the results. When we “graduated” we opted not to know the gender but asked her to surprise us, she made out a card for us to open when we were ready. Although later I lost my pregnancy due to IC ( incompetent Cervix), we got pregnant again and again and she would always tell me to text her or email her and keep her updated. She would contact me on my appointment days wishing me luck and I would share sonogram photos with her and updates. She genuinely cares about her patients. I never had a bad experience with her.

Just like Dr. Luzzo her staff Julie Perry( Dr.Luzzo coordinator), Joanna Leroux, (front desk) Wendy Shaw (nurse) Heidi LaValley( ultrasound tech), Chrystal Norates (phlebotomists) were amazing. They are the best team to work with and when you are there often it’s nice to have such great faces welcoming you in. We have all became like family. Dr Luzzo’s team [at Boston IVF] is incredible. They also kept in touch during my pregnancies and I have made some great friends that I consider very close...The cost of care was expensive. We had changed our insurance company last year but some costs were not always covered. We spent a couple thousand dollars each cycle for medications, some bloodwork (3rd party ), co-payments and meeting our deductible, also our genetic testing was not covered the first time so that cost us $3,700 for the testing of 5-8 day 5 embryos. IVF is not cheap and we have done it multiple times. Luckily, the last time we had the PGS testing done, insurance covered the cost with the recommendation from the doctor.

How was your experience with Kerri Luzzo at Boston IVF?

Nine years ago when I started seeing Dr. Luzzo she was very thorough and helped us to understand everything that we were about to experience. We had started out from the very beginning of time in intercourse to the IUI procedures, to IVF, to IVF with ICSI hatching , to IVF with ICSI , hatching and PGS. It’s been a long journey, and she has been with us through the whole thing. Each time we had a negative result she would help dust us off and get us back in the saddle. When I got my first positive pregnancy, she was so excited she called me with the results. When we “graduated” we opted not to know the gender but asked her to surprise us, she made out a card for us to open when we were ready. Although later I lost my pregnancy due to IC ( incompetent Cervix), we got pregnant again and again and she would always tell me to text her or email her and keep her updated. She would contact me on my appointment days wishing me luck and I would share sonogram photos with her and updates. She genuinely cares about her patients. I never had a bad experience with her.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Don’t give up on her, she will do everything she can to figure it out and help you. Trust her advice and her treatment plan. She’s more than just a RE , she is one of the best.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Dr. Luzzo has always been such a huge support to my husband and I during our journey. She has called me from her home to check on me, she also had given me her personal cell phone number to keep her updated after my “graduation” ( when you transfer to OB with pregnancy). Whenever we would come to the office and she would see us she would always make small chitchat and was always smiling and laughing with us. When times were hard, she would check on us and hug us. Dr Luzzo became like family. I completely trust her and I know she has and would do whatever she can to help us become a family. When your going through such a hard challenge like infertility, it’s important that the doctor takes their time with you and is patient. Dr Kerri Luzzo is the best IVF RE and I would never change doctors.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

I don’t remember each treatment strategy however, when we did the IVF process we did the Gonal-F and started our doses low I believe (75) and then gradually higher , by our 3rd retrieval we started high (300) and stayed high approx 2-3 weeks. We also did Menopur and again started at 1 vial then by our 3rd retrieval we started at 2 vials during the 2-3 weeks. Then we would go in for ultrasounds and check on the follicle growth and count and bloodwork for levels of LH and FSH. Slow and steady wins the race! Close to the time of “ triggering “ (ovulation stimulant) I would start on cetrotide (.25MG)for the last week and then when ready to finally “pop” the nurse would call with the time that I would inject the Pregnyl (HCG). Then about 48 hours later I would have the eggs retrieved and ready for testing.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Julie Perry)

Describe your experience with Boston IVF.

As a new patient you might be overwhelmed but they make it as easy as possible for you. The strength of this clinic is that they work as a team and work all together. They are very friendly, thorough and compassionate.

Describe your experience with your monitoring appointments at Boston IVF.

Monitoring appointments would be scheduled for early mornings. There had been times where I was stuck in traffic and running late for my appointment when I would call they would say don’t worry we’ll see you when you get here. One time I did forget about my appointment and they called me to make sure I was ok, and we just rescheduled for the next day. The nice thing about the appts is that they can start very early in the morning so you can still make it to work on time.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

The cost of care was expensive. We had changed our insurance company last year but some costs were not always covered. We spent a couple thousand dollars each cycle for medications, some bloodwork (3rd party ), co-payments and meeting our deductible, also our genetic testing was not covered the first time so that cost us $3,700 for the testing of 5-8 day 5 embryos. IVF is not cheap and we have done it multiple times. Luckily, the last time we had the PGS testing done, insurance covered the cost with the recommendation from the doctor.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Because of my age we would only put in one, since it could split and we knew they were checked for chromosomal abnormalities. I trusted her advice and was ok with just the one at a time approach.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2020 - 2022, Successful

Age 33 - 35

3 IUI

2 IVF

2 Egg Freezing

Unexplained

European

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

I saw Dr. Luzzo for a second opinion after 4 failed FET cycles. She not only took a fresh careful approach to my diagnosis of unexplained secondary infertility, but was very thorough and knowledgeable about my medical history. She offered up options, answered all my questions, and was really personable....In my case, she recommended single embryo transfer, given tested embryos and other heath factors. We discussed a plan to consider multiple embryo transfers in the future if this next cycle is not successful.

Wonderfully organized and prompt communication. Really great clinicians, but the whole team [at Boston IVF] has been just excellent...My primary nurses have been Wendy and Liz- excellent and prompt communicators. They have been so compassionate- especially during my miscarriage, but also so helpful with the clinical and logistic aspects of each of my cycle...Dr. Luzzo is really personable and an excellent clinician.

How was your experience with Kerri Luzzo at Boston IVF?

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Go see her as soon as you can! She is an excellent combination of clinical expertise and personable care.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Dr. Luzzo is really personable and an excellent clinician. She remembered details about my (many) cycles and offered information and presented options in an understandable way, answering all my questions and making me part of the decision making process.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

We started with a hysteroscopy, then an egg retrieval and PGT testing. Then proceeded with natural FET cycle and, although I had a miscarriage, I actually got pregnant, which was a first after 4 prior FET cycles and 3 IUIs!! We regrouped with a repeat hysteroscopy as it had been more than a year, removed some cerbical stenosis and completed a natural mock cycle with endometrial biopsy. Now I’m about to start a natural cycle for an embryo transfer.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy and Liz)

My primary nurses have been Wendy and Liz- excellent and prompt communicators. They have been so compassionate- especially during my miscarriage, but also so helpful with the clinical and logistic aspects of each of my cycles. They have patiently and empathetically answered all my questions.

Describe your experience with Boston IVF.

Wonderfully organized and prompt communication. Really great clinicians, but the whole team has been just excellent! Everyone I have talked with or emailed has been helpful, kind, and informative. They have always been so patient with all my questions, even when I felt silly asking them!! So professional, but I never felt rushed or ignored.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

My insurance has given me pretty good coverage overall. Main costs included PGT testing, which wasn’t covered by my insurance. They communicated clearly upfront costs associated with this and called along the way if there were different options to choose from, such as when we were deciding how many of our embryos to send for PGT testing.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

She fully discussed pros and cons of both choices fully with me. In my case, she recommended single embryo transfer, given tested embryos and other heath factors. We discussed a plan to consider multiple embryo transfers in the future if this next cycle is not successful.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2019, Unknown Success

Age 36

IVF

Poor Egg Quality

Recurrent Pregnancy Loss

European

Income $50K - $99K

Strongly Recommends

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

I feel that she [Dr. Luzzo] is very polite and kind. I also feel like this whole industry is in it for money....We had discussed if we could possibly get supplemental insurance but she told my husband and I we don’t have 6 months to wait due to my egg quality/quantity.... I also felt a little rushed in the office going over our diagnostic results. Overall I do like her and she is kind...she busted I get genetically tested for fragile X and the whole genetic testing panel along with my husband. Then from there I will begin medication for egg retrieval depending on payments.

Awesome secretary. Very pleasant to talk to in person and via phone. [Boston IVF] Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself.

How was your experience with Kerri Luzzo at Boston IVF?

I feel that she is very polite and kind. I also feel like this whole industry is in it for money. So I have a hard time separating myself from this. Our insurance covers absolutely nothing for IVF. We had discussed if we could possibly get supplemental insurance but she told my husband and I we don’t have 6 months to wait due to my egg quality/quantity. So where do we come up with all this money?! I’m sure she’s correct but is she just saying this for the money too. I also felt a little rushed in the office going over our diagnostic results. Overall I do like her and she is kind. Just bitter in general over this whole process and not being able to afford it.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Come prepared with any questions you may have.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

The whole team that works with Dr.Luzzo is very kind and friendly. I feel like the staff is more personable than the Dr.Luzzo even though she is very nice.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

I have yet gone for egg retrieval trying to figure out where the money is coming from. She busted I get genetically tested for fragile X and the whole genetic testing panel along with my husband. Then from there I will begin medication for egg retrieval depending on payments.

Describe your experience with the nursing staff at Boston IVF.

Nursing staffs been great and very compassionate. Only had one nurse via phone tell me I could have been having multiple miscarriages because I breast fed my child once every 24 hours. Which was no accurate at all and she should have never said that. Otherwise everyone has been pleasant and calls me back the same day with any questions or concerns I have.

Describe your experience with Boston IVF.

Awesome secretary. Very pleasant to talk to in person and via phone. Has never been hard to get an appointment. Everyone is very friendly and helpful. The phlebotomist does an outstanding job taking blood- probably the best I’ve had. She is very sweet. The finical advisor is very helpful and has been working to try to fight our insurance company to pay for IVF. Even though they won’t she hasn’t given up. I don’t have anything bad to say about the clinic itself. Oh wait besides the parking lot haha -the spaces are so tiny it can be difficult to park or back up.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Egg retrieval $12,000 PGS testing 3/4 eggs $3,800.medications thousands. and transfer $7-$8 thousand and the dethawing of embryo after pgs testing $1,000-$1,200. If need another egg retrieval it would be $12,000 again. So one round of IVF with fertilized egg and pgs testing $25,000. If needing more than one egg retrieval add $13,000 more into that.

What specific things went wrong at Boston IVF?

Failed to order appropriate test

Describe the specific things that went wrong at Boston IVF.

Went to redo my FSH and AMH levels and they forgot to order my AMH levels so I had to go back the next day. Which is a 45 minute drive for me.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

North Dartmouth

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2019, Unknown Success

Age 30

3 IUI

Endometriosis

Recurrent Pregnancy Loss

Prefer not to answer

Income $100K - $199K

2nd of 2 Docs

Neutral

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. ... She is very business-like in her explanations. ... Not very warm and fuzzy but she knows her stuff. ... Very neutral with her opinions. ... We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3.

My biggest concerns for this clinic [Boston IVF] is the billing/insurance department. ... she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. ... I was Unable to start ivf like planned. ... we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.

How was your experience with Kerri Luzzo at Boston IVF?

Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. Not very warm and fuzzy but she knows her stuff.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Ask lots of questions. Advocate for yourself.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She is very business-like in her explanations. Very neutral with her opinions.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3. For the call that afternoon to start 50mg of clomid every night for 5 nights. Cycle day 10 went in for monitoring and labs. Nurse called later that day and informed me of follicle sizes and scheduled another monitoring appointment the next morning. Had more monitoring and the nurse called again later that night to clear ya to trigger with Ovidrel. We only had one mature follicle. Our IUI was scheduled 36 hours after that. 2 days after IUI I started on progesterone suppositories twice a day. This cycle failed. Second cycle was the same as the first except they increased the clomid to 100mg instead. One mature follicle again, progesterone twice a day after IUI and another failed cycle. This cycle we started Gonal-F injections 75iu at night from cycle day 3-9 in hopes to mature more eggs. Monitoring from cycle day 7-10 and then got the clear to trigger on cycle day 10 with Ovidrel. I’m in the waiting room for IUI as I type this so nonresuots yet. I will Start progesterone twice a day in two days.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Margie and Wendy)

Margie is wonderful. She is very compassionate and understanding. Wendy however, has been rude, and cold.

Describe your experience with Boston IVF.

The lab tech Crystal, ultrasound techs especially Heidi, and office women- Joanna and Taylor are absolutely wonderful. They are friendly, caring and very reassuring. They make the office run so smoothly and truly care about their patients. The insurance/billing lady is HORRENDOUS. Mistakes were made on her behalf which completely derailed my IVF chance. I called numerous times asking for explanations and she BLAMED ME for things going wrong. She is a horrible communicator, and overall terrible at her job.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

$40 copays for Dr. Luzzo and IUI. Everything else has been covered by insurance except medications that have cost between $250-$300/cycle.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Haven’t had a transfer yet

What specific things went wrong at Boston IVF?

Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

My biggest concerns for this clinic is the billing/insurance department. I was Suppose to start ivf this cycle after two failed IUI’s. I went For my consult, signed all consents a month in advance and was told next cycle we would start and it would be no problem. Two weeks before my cycle I called asking for an update on my ivf approval. Lady told me She didn’t have it yet but would have it Monday. Monday rolls around and not only has the billing lady been out since last THURSDAY, she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. My period was due Friday. Needless to say I was Unable to start ivf like planned. This may not be a big deal, but my Husband is leaving the country and will be in an area of Zika risk. Since we were not able to get an egg retrieval in before he left, we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2018 - 2019, Successful

Age 30 - 31

3 IUI

1 IVF

Male Factor

European

Income $100K - $199K

Neutral

Successful

Review of

Kerri Luzzo Boston IVF

[Dr. Luzzo was] Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle...Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.

Strengths [at Boston IVF] - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.

How was your experience with Kerri Luzzo at Boston IVF?

Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Prepare any questions that you have ahead of time.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Always returned my calls with the information I needed, once I was in treatment. When not in an active treatment cycle, I did feel as though I was a lower priority (which makes sense) and had to follow up multiple times on some things.

Describe your experience with Boston IVF.

Strengths - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.

Describe your experience with your monitoring appointments at Boston IVF.

With the exception of a few long back-ups, I was usually able to get in and out within 30 minutes early in the morning before work.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Unsure - billed directly to insurance.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Single embryo transfer seems to be the policy unless there is a compelling reason otherwise. We were educated (and dissuaded) on multiple embryo transfer.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2018, Unknown Success

Age 34

3 IUI

Donor Sperm

European

Ashkenazi Jewish

Income $50K - $99K

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

Dr Luzzo appears knowledgeable but also to be going through the motions at times with not a lot of compassion or concern. At times, I felt like I had to advocate for myself and do my own research and then ask about things. She tended to talk fast and made me feel rushed.... I have had 3 IUIs. The first was with 50mg Clomid and the next two we bumped up to 100mg. I asked to use progesterone suppositories after the first IUI due to my short cycle length. I did OPK the first cycle. Then I missed my surge one month. The

One aspect which is frustrating is that sperm is stored at another office and you have to pick it up in the day of the IUI and bring it to this clinic [Boston IVF]. Also, the nurse who does the IUIs has been out a lot and in those situations, you speak to a nurse at the Boston office who are not very familiar with the Providence location. The office staff are very nice overall - the people who answer the phone, the phlebotomist, etc. the office is small and can feel crowded in the morning when you come for lab work.

How was your experience with Kerri Luzzo at Boston IVF?

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Be prepared to advocate and speak up

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

The initial appointment I felt very rushed and as though Dr. Luzzo was just giving a spiel she had given 1,000 with very little affect or interest. My two follow up appointments have been a little better - still not a lot of emotion and feeling a bit rushed along.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

I have had 3 IUIs. The first was with 50mg Clomid and the next two we bumped up to 100mg. I asked to use progesterone suppositories after the first IUI due to my short cycle length. I did OPK the first cycle. Then I missed my surge one month. The next two IUIs I did blood test monitoring only to detect my surge. I am in the two week wait now after my third IUI.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Wendy has been responsive when I reach out but is not in the office very much. Also, she doesn’t always seem to remember my situation which can be frustrating. I have also had to remind her about calling in prescriptions and such for me. It has been a bit stressful at times.

Describe your experience with Boston IVF.

One aspect which is frustrating is that sperm is stored at another office and you have to pick it up in the day of the IUI and bring it to this clinic. Also, the nurse who does the IUIs has been out a lot and in those situations, you speak to a nurse at the Boston office who are not very familiar with the Providence location. The office staff are very nice overall - the people who answer the phone, the phlebotomist, etc. the office is small and can feel crowded in the morning when you come for lab work.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Most was out of pocket IUI is about $450

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

I have had issues with not getting results, office not communicating with another office that had to do my IUI when clinic nurse was out, as well as prescriptions not being called in and overall poor communication at times about treatment plan.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2017 - 2018, Unsuccessful

Age 44 - 45

4 IUI

3 IVF

3 Egg Freezing

Male Factor

Uterine Fibroids

European

Income $100K - $199K

Professor

2nd of 2 Docs

Strongly Recommends

Neutral

Unsuccessful

Review of

Kerri Luzzo Boston IVF

Dr. Luzzo made us feel like their was hope, but gave us the straight information...and we wanted both.... She was candid, but kind and gave us the straight up answers when we asked questions. She didn't sugarcoat things and we liked that.... It was a pretty standard IVF cycle, although she did provide a little different protocol in terms of the drugs and increased the estrogen for the treatment.

I think Boston IVF can be a great clinic, but because they are so large you get handed off to different doctors and we had to go to different clinics for different procedures. I like the fact that they have a whole mind, body, spirit component with IVF. They offer a support group that I joined that was helpful.... Most of the appointments were in the early morning so it was first come, first serve. That can be a little nerve wracking, but I got into my appointments all the time before I went to work.

How was your experience with Kerri Luzzo at Boston IVF?

I think Dr. Luzzo was exactly what we wanted in a doctor. She was better than our previous one who had a better reputation. She was candid, but kind and gave us the straight up answers when we asked questions. She didn't sugarcoat things and we liked that.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Just be ready to hear the truth. She will give it to you.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Dr. Luzzo made us feel like their was hope, but gave us the straight information...and we wanted both.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

It was a pretty standard IVF cycle, although she did provide a little different protocol in terms of the drugs and increased the estrogen for the treatment.

Describe your experience with your nurse at Boston IVF.

She seemed very empathetic. She knew her stuff and that is always important. She seemed to get her job done quickly and proficiently.

Describe your experience with Boston IVF.

Describe your experience with your monitoring appointments at Boston IVF.

Most of the appointments were in the early morning so it was first come, first serve. That can be a little nerve wracking, but I got into my appointments all the time before I went to work.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Our insurance covered practically all of the costs and Dr. Luzzo was honest with us about additional procedures like Donor Eggs and PGS. We actually saved some money based upon her advice regarding Donor Eggs.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Boston IVF only does single transfer to prevent multiples. Our previous doctor did not. We did have a pregnancy with the previous clinic, but it resulted in a miscarriage.

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Boston IVF.

I think our prescriptions were delayed for this last procedure. It wasn't a big deal, but it did cause a bit of anxiety for us to start the procedure.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2016 - 2017, Successful

Age 28 - 29

1 IVF

Recurrent Pregnancy Loss

Unexplained

European

Income $100K - $199K

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

Dr. Luzzo allowed my husband and I to explain and voice every single concern we had through out the entire process. She held my hand when I cried and offered tissues. She was sympathetic towards every feeling and emotion I had.... Since I have a blocked Fallopian tube, she explained that IVF would be the safest option since that is the only treatment to bypass the tubes. I had gone through ectopic pregnancies and she did not want that to occur again.

I did not know what to expect from a fertility clinic, but what I got from Boston IVF was comfort during a long and difficult process. I have no complaints about anyone there. Every phone call was answered with a caring team member on the other side. Every time my blood was drawn the techs were so pleasant and full of hope when I was crying because I knew the transfer had failed. I trusted this team at my most vulnerable state and they did not disappoint.

How was your experience with Kerri Luzzo at Boston IVF?

When I first met Dr. Luzzo I had just experienced my third miscarriage. This last miscarriage was after a round of clomid. She was extremely thorough with treatment options. Due to my one blocked Fallopian tube she explained what she believed to be the safest option for pregnancy for me. She was to the point but also sensitive to what we were going through.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Trust the process. It takes a lot of time.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Since I have a blocked Fallopian tube, she explained that IVF would be the safest option since that is the only treatment to bypass the tubes. I had gone through ectopic pregnancies and she did not want that to occur again. As I was young (28 years old) and the 5 day embryos looked good, she wanted to use a fresh embryo for transfer. That was unsuccessful. I voiced my concern about the progesterone suppository and asked for the injections and she willingly prescribed them for my next transfer. We waited a month in between the fresh and frozen embryo transfer so my body could “normalize” before the frozen embryo transfer. The frozen embryo transfer resulted in a positive pregnancy test and after week 10 I “graduated” out of the fertility clinic to a regular OB. 29 weeks after my graduation from Boston IVF, I gave birth to my daughter.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy Craw)

Everyone at this clinic in Providence was amazing. From the nurses to the techs everyone made me feel comfortable and heard.

Describe your experience with Boston IVF.

Describe your experience with your monitoring appointments at Boston IVF.

Pleasant. The ultrasound tech was one of my favorites. I was sad when I knew it was the last time I would be seeing her, even though it was a good outcome

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

With the IVF procedures and medications, about $25,000

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Originally they planned to use ICSI, but did not have to. The plan was for single embryo transfers and I was happy about that.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2017, Successful

Age 33

3 IUI

2 IVF

Unexplained

Latinx

Income $200K - $499K

Doctor

1st of 2 Docs

Neutral

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

Dr. Luzzo was professional and informative...made it a priority to understand our priorities in terms of how we wanted to approach treatment and meet us where we where we were...did not display too much emotion or caring...I had a high AMH so used relatively lower dose gonadotropin in antagonist protocol. Ultimately was a worse responder than would have been predicted based on AMH, 10 eggs retrieved with 6 mature. Had one fresh transfer which resulted in a singleton live birth. Subsequent frozen embryo transfer failed.

almost always available to talk when I called the clinic [Boston IVF], so was easy to coordinate care with the team despite a busy schedule...IVF and ET are done in Waltham by on-call doctors, but your communication is primarily through with the Providence office which gives the practice a smaller feel while having the benefit of accessing a larger embryology lab...

How was your experience with Kerri Luzzo at Boston IVF?

Dr. Luzzo was professional and informative. She made it a priority to understand our priorities in terms of how we wanted to approach treatment and meet us where we where we were. She did not display too much emotion or caring.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

I think she practices evidence based fertility care and works to meet the needs of her patients. She does not seem particularly warm, so may not be the best fit for someone looking for that kind of rapport.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Dr. Luzzo and her nurse were professional and direct. The office the staff in the Providence clinic front desk staff, phlebotomist, ultrasonographer were very warm. They were appropriately familiar when you called and kind during their interactions. As I imagine is common you interact with the office staff much more than the MD and RN so the rapport you establish with them helps you feel like a human. IVF and ET are done in Waltham by on-call doctors, but your communication is primarily through with the Providence office which gives the practice a smaller feel while having the benefit of accessing a larger embryology lab.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Did 3 cycles of ovulation induction with Clomid and 3 IUIs. I think she was appropriate based on my age and history in recommending moving on to IVF without pushing IVF. I had a high AMH so used relatively lower dose gonadotropin in antagonist protocol. Ultimately was a worse responder than would have been predicted based on AMH, 10 eggs retrieved with 6 mature. Had one fresh transfer which resulted in a singleton live birth. Subsequent frozen embryo transfer failed.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Nursing staff was very responsive and communicative. They were almost always available to talk when I called the clinic, so was easy to coordinate care with the team despite a busy schedule (for me and them) during the day.

Describe your experience with Boston IVF.

The clinic has a smaller, familiar feel in Providence and a larger, busy practice feel in Waltham where IVF related procedures and weekend procedures are performed. I think this dichotomy is a strength because you have a balance between the strengths or a higher volume embryology lab while having a more personal feel at the clinic where you most of your visits take place. The clinic in Providence was also very accommodating to work schedule and ran smoothly and on time. The clinic in Waltham also has an alternative medicine center on site where you can easily coordinate acupuncture around your treatment, which I think is a strength. There were not issues with communication between the clinic in Waltham and Providence during our care.

Describe your experience with your monitoring appointments at Boston IVF.

Convenient scheduling. Clinic ran on time. I also made sure I was there first everyday I had monitoring, so that might have helped.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Insurance coverage for fertility related procedures in Massachusetts ! Costs in total less than $300 during treatment. Paid ~ $150 / month in storage fees starting a year after retrieval.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

We did not discuss in detail transferring multiple embryos. It was assumed that we would proceed with SET which was appropriate in our case.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2016 - 2017, Successful

Age 35 - 36

2 IUI

2 IVF

PCOS

Recurrent Pregnancy Loss

Other

Income $50K - $99K

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

She [Dr. Luzzo] is warm, compassionate, knowledgeable and realistic. She switched up my protocol and my very first cycle with her was successful...She diagnosed me with lean PCOS, something the first doctor missed...listens to her patients. She makes a plan based on your specific needs...After 2 chemical pregnancies and 2 miscarriages Dr. Luzzo suggested I go on the blood thinner lovenox. Instead of doing estradiol which I did with my first clinic, I took letrezole for 5 days. That was all I needed to do leading up to my FET. I am currently 29 weeks with twin boys after transferring 2 embryos.

It [IVF New England] is a small clinic and not open on Sundays. On days that were busy blood work may take a little longer than usual...Everyone on the nursing staff was so nice. My coordinator was Wendy and she was absolutely amazing. I really liked that it was her who called each time with results, it FET more personal...One thing is even though monitoring is and most testing is done in Providence you would have to go to MA for transfers and occasionally even monitoring of it needed to be done on a Sunday.

How was your experience with Kerri Luzzo at Boston IVF?

Dr Luzzo was the second doctor I saw after 2 failed IUIs and 4 failed FETs. She diagnosed me with lean PCOS, something the first doctor missed. She is warm, compassionate, knowledgeable and realistic. She switched up my protocol and my very first cycle with her was successful.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Ask questions and be open with her.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She is warm and actually listens to her patients. She makes a plan based on your specific needs.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

After 2 chemical pregnancies and 2 miscarriages Dr. Luzzo suggested I go on the blood thinner lovenox. Instead of doing estradiol which I did with my first clinic, I took letrezole for 5 days. That was all I needed to do leading up to my FET. I am currently 29 weeks with twin boys after transferring 2 embryos.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy Shaw)

Everyone on the nursing staff was so nice. My coordinator was Wendy and she was absolutely amazing. I really liked that it was her who called each time with results, it FET more personal.

Describe your experience with Boston IVF.

It is a small clinic and not open on Sundays. On days that were busy blood work may take a little longer than usual. I liked how I only ever had two ultrasound techs, and my coordinator. One thing is even though monitoring is and most testing is done in Providence you would have to go to MA for transfers and occasionally even monitoring of it needed to be done on a Sunday.

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

Even though I had cycled 4 times in the past, Dr. Luzzo really pushed to do an eSET to start as it would be the first time cycling with her. Although I totally trusted her I opted to go against medical advice and transfer two since this would be my 5th FET.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2015 - 2016, Successful

Age 35 - 36

6 IUI

1 IVF

Donor Sperm

Diminished Ovarian Reserve

Unexplained

European

Income $50K - $99K

Writer

Only Doc Seen

Strongly Recommends

Successful

Review of

Kerri Luzzo IVF New England (closed)

She [Dr. Kerri Luzzo] is very friendly and personable. She was direct with expectations and explained everything thoroughly. She always answered questions clearly. I didn't meet with her as often as I would have liked. I would have preferred her doing the iuis.... She gave me the information and allowed me to make the decisions.... She gave me the option of a medicated or unmedicated frozen transfer. I opted for medicated and that cycle resulted in my child.

The office in providence [IVF NE] was small and personal. You get to know the staff.... The location and hours were convenient for me. They did not do the egg retrievals or fets there so I had to go to Lexington for those which is a long drive. Most of my iui were done at this office, however, I did some at the urology office because they were cheaper. I didn't like that I had to store the sperm at the urology office. It would have been more convenient to store it at the fertility clinic

How was your experience with Kerri Luzzo at IVF New England (closed)?

She is very friendly and personable. She was direct with expectations and explained everything thoroughly. She always answered questions clearly. I didn't meet with her as often as I would have liked. I would have preferred her doing the iuis.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at IVF New England (closed)?

No real advice. I would recommend her

During treatment, were you treated like a number or a human with Kerri Luzzo at IVF New England (closed)?

The office in providence was small and personal. You get to know the staff.

Describe the protocols Kerri Luzzo used in your cycles at IVF New England (closed) and their degree of success.

We started with unmedicated iui. After two failed rounds we moved to medicated iui with clomid. I chose not to do monitored cycles since I was paying out of pocket. I do t recall the specifics of the fresh ivf cycle. I opted not to test the embryos. She gave me the option of a medicated or unmedicated frozen transfer. I opted for medicated and that cycle resulted in my child. She gave me the information and allowed me to make the decisions.

Describe your experience with your nurse at IVF New England (closed). (Assigned nurse: Wendy)

Everyone was friendly

Describe your experience with IVF New England (closed).

The location and hours were convenient for me. They did not do the egg retrievals or fets there so I had to go to Lexington for those which is a long drive. Most of my iui were done at this office, however, I did some at the urology office because they were cheaper. I didn't like that I had to store the sperm at the urology office. It would have been more convenient to store it at the fertility clinic

Describe your experience with your monitoring appointments at IVF New England (closed).

You were given a time but it was really first come first serve. You had to get there before they opened to get in and out quickly. Otherwise there would be a bit of a wait.

Describe the costs associated with your care under Kerri Luzzo at IVF New England (closed).

Iui was $450. The rest was covered by insurance. Copay for ivf meds were pricey, but that was insurance related costs.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

IVF New England (closed)

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo IVF New England (closed)

2015 - 2016, Successful

Age 30 - 31

2 IUI

1 IVF

Unexplained

European

Income $100K - $199K

Engineer

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

If you decide to go through treatment with her [Dr Kerri Luzzo], you are making a great decision!...She is very intelligent and kind. She took time to evaluate our situation at our consultation, ordered the appropriate tests, and then spent time going over our results with us. She took into account our concerns and preferences and planned our protocols accordingly. I was able to schedule appointments with her that were not too far in the future. She is always pleasant and I truly look forward to all of our appointments with her!

The clinic [IVF New England in Lexington] overall is very organized and efficient. This allows them to see the number of patients they need to see each day. They do bloodwork and ultrasounds in the mornings, and call with results and instructions in the afternoon. The ultrasound/sonographer is the best of the best....On several occasions, she [Dr Kerri Luzzo] called us herself to deliver news. Each time I called the office, I was able to speak to my nurse or leave a message and receive a call back in a short time.

How was your experience with Kerri Luzzo at Boston IVF?

She is very intelligent and kind. She took time to evaluate our situation at our consultation, ordered the appropriate tests, and then spent time going over our results with us. She took into account our concerns and preferences and planned our protocols accordingly. I was able to schedule appointments with her that were not too far in the future. She is always pleasant and I truly look forward to all of our appointments with her!

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

If you decide to go through treatment with her, you are making a great decision!

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

On several occasions, she called us herself to deliver news. Each time I called the office, I was able to speak to my nurse or leave a message and receive a call back in a short time.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Our original diagnosis was unexplained infertility, with a suspicion of ovulation dysfunction, and no male factor issues. So we tried two IUI cycles with Clomid, the first with 50mg and the second with 100mg. Both times, I produced a good sized follicle and my husbands number were excellent. But neither led to a pregnancy. We completed an IVF cycle using an antagonist protocol. After approximately 3 weeks of birth control, we began injections with 100 units of Follistim and 75 units of Menopur to help me produce many follicles. Over time, the Follistim dosage was reduced as I was responding well, and Cetrotide (the antagonist) was added to prevent premature ovulation, prior to the scheduled retrieval. I used a Lupron trigger, because based on the number of follicles I had developed, I was at risk for Ovarian Hyperstimulation Syndrome which can cause issues if an HCG trigger is used. The doctor retrieved 21 eggs, 17 fertilized, and we ended up with 15 embryos to freeze. We had to freeze them all due to the OHSS risk.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

She is very knowledgable and has been working in this field for a long time. She was always able to answer my questions herself, or she checked with the doctor and provided a response in a timely fashion. Each day when I was monitored, she thoroughly explained my results and provided clear instructions for nexts steps. I felt as though I could all with questions anytime.

Describe your experience with Boston IVF.

The clinic overall is very organized and efficient. This allows them to see the number of patients they need to see each day. They do bloodwork and ultrasounds in the mornings, and call with results and instructions in the afternoon. The ultrasound/sonographer is the best of the best. And the phlebotomists are skilled and friendly. All of the clerical staff is very friendly and helpful on the phone as well.

Describe your experience with your monitoring appointments at Boston IVF.

There were often many women in the waiting room at the same time because the monitoring window was relatively short. However, the staff members were always very courteous and took the necessary time with each patient. I never felt rushed or like my tme was being wasted.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2018, Unknown Success

Age 37

1 IUI

PCOS

Uterine Fibroids

Recurrent Pregnancy Loss

Unexplained

European

Income $0 - $49K

Neutral

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

She [Dr. Kerri Luzzo] is a very personable Dr, she goes out of her way to explain things and make sure you get to decide what happens and how. She is also upfront with what will work and what will not and seems to be knowledgeable about treatment options... Lots of blood work to check hormones etc, then uterine cavity check turned out I had cysts which I had removed surgically, had a sonohysteogram because I had a tubal reversal and needed to make sure tubes were open, 1 iui with a negative and waiting for Ivf now.

The clinic [Boston IVF-Providence] is good everyone seems to care about you as a person, the only thing that I didn't like was that if you are a little behind on your account you can't go forward with treatments. I understand in some sense bc most treatment after insurance even leave you with a 500 dollar bill bc fertility treatments aren't cheap but it makes you feel like more depressed when you want something so bad and always seems to be an obstacle

How was your experience with Kerri Luzzo at Boston IVF?

She is a very personable Dr, she goes out of her way to explain things and make sure you get to decide what happens and how. She is also upfront with what will work and what will not and seems to be knowledgeable about treatment options

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Be honest with your expectations and what it is you want

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She was very straight forward with expectations and her thoughts on treatment options but still let me choose what I wanted or what I thought was best

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Lots of blood work to check hormones etc, then uterine cavity check turned out I had cysts which I had removed surgically, had a sonohysteogram because I had a tubal reversal and needed to make sure tubes were open, 1 iui with a negative and waiting for Ivf now.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy craw)

Always there for any help or questions you have

Describe your experience with Boston IVF.

The clinic is good everyone seems to care about you as a person, the only thing that I didn't like was that if you are a little behind on your account you can't go forward with treatments. I understand in some sense bc most treatment after insurance even leave you with a 500 dollar bill bc fertility treatments aren't cheap but it makes you feel like more depressed when you want something so bad and always seems to be an obstacle

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

I've spent thousands so far and can't get my ivf right now bc I can't afford the meds another 1200 out of pocket per cycle of ivf if first doesn't work

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2016 - 2017, Successful

Age 30 - 31

1 IVF

Male Factor

Other

Income $50K - $99K

Neutral

Successful

Review of

Kerri Luzzo Boston IVF

[Treatments with Dr. Kerri Luzzo included] Fresh transfer with Crinone - ended in miscarriage...Medicated Frozen transfer with Progesterone injection - failed...Natural Frozen transfer with Crinone - ended in live Singleton birth... Didn’t talk to you like a person. More like you were beneath her. She did however let us make decisions on things which I appreciated. When something didn’t work she helped figure out an alternative...Advocate for yourself!

There are a lot of patients [at Boston IVF] so the nurse gets confused quite often but the rest of the staff (front desk, phlebotomist and ultrasound tech) are amazing! Keep on top of things because you can’t rely on the nurse to do so...The best! The ultrasound tech (Heidi?) and the phlebotomist (Crystal) we’re both amazing and helped me get through everything, including a miscarriage...Julie the nurse was very unorganized, she was a big reason I almost switched clinics. She didn’t know which way was up. The woman at the front desk, the phlebotomist and the ultrasound tech were all AMAZING!! I cried when we “graduated” because of them

How was your experience with Kerri Luzzo at Boston IVF?

Very nice but definitely felt like a number. Didn’t talk to you like a person. More like you were beneath her. She did however let us make decisions on things which I appreciated. When something didn’t work she helped figure out an alternative.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Advocate for yourself!

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She was very nice, but fake. Almost like she was talking down to me.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Fresh transfer with Crinone - ended in miscarriage Medicated Frozen transfer with Progesterone injection - failed Natural Frozen transfer with Crinone - ended in live Singleton birth

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Julie)

Julie the nurse was very unorganized, she was a big reason I almost switched clinics. She didn’t know which way was up. The woman at the front desk, the phlebotomist and the ultrasound tech were all AMAZING!! I cried when we “graduated” because of them!

Describe your experience with Boston IVF.

There are a lot of patients so the nurse gets confused quite often but the rest of the staff (front desk, phlebotomist and ultrasound tech) are amazing! Keep on top of things because you can’t rely on the nurse to do so.

Describe your experience with your monitoring appointments at Boston IVF.

The best! The ultrasound tech (Heidi?) and the phlebotomist (Crystal) we’re both amazing and helped me get through everything, including a miscarriage.

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy
Lost paperwork
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Boston IVF.

The nurse is unorganized and didn’t have any bedside manner. Rude at times and didn’t know what was going on.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2017 - 2018, Unsuccessful

Age 37 - 38

4 IVF

Unexplained

European

Income $100K - $199K

3rd of 4 Docs

Doesn't Recommend

Neutral

Unsuccessful

Review of

Kerri Luzzo Boston IVF

Dr. Luzzo was caring and thorough but in the end did not have enough experience for my case. She classified me as being in the small population with normal tests and no pregnancies. Another doctor later found things she missed.... Dr. Luzzo tried several different FET protocols and did find one that gave me good lining....She was supportive of eSET and my desire to not have multiples

[Boston IVF- Providence] A nice small clinic with staff that gets to know you as a person. They take their time and sincerely wish you the best. Their monitoring hours could be longer but there are so few patients there is little wait time... Monitoring is always well run and you see people you know. They know your name and ask how you are as a person. They genuinely care about your cycles and take an interest in you.

How was your experience with Kerri Luzzo at Boston IVF?

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Don't be afraid to move on if things are not working

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She is caring and takes her time

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Dr. Luzzo tried several different FET protocols and did find one that gave me good lining

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Wendy always called back promptly and took her time listening to me and getting me answers

Describe your experience with Boston IVF.

A nice small clinic with staff that gets to know you as a person. They take their time and sincerely wish you the best. Their monitoring hours could be longer but there are so few patients there is little wait time

Describe your experience with your monitoring appointments at Boston IVF.

Monitoring is always well run and you see people you know. They know your name and ask how you are as a person. They genuinely care about your cycles and take an interest in you.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

We had no costs other than our insurance deductible

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

She was supportive of eSET and my desire to not have multiples

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2018 - 2019, Unknown Success

Age 41 - 42

6 IUI

Donor Sperm

Unexplained

European

Income $0 - $49K

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

She [Dr. Luzzo] explained everything in great detail. She clearly knows her stuff. The amount of information delivered is however overwhelming, making it hard to retain. I also did not feel seen as a person as she seemed emotion-less, which probably had nothing to do with me but has made appointments a bit uncomfortable....She feels quite distant and lethargic. Little warmth. No apparent enthusiasm

Great location [Boston IVF - Providence]. Pleasant set-up. Very friendly front desk staff. Downside: Weekend coverage as well as sperm storage is at a different clinic or in Waltham, MA. Certain procedures are only in Waltham.... Wendy [nurse] seems to know a lot about infertility, IUIs and IVF procedures. She has also felt rather distant and unmotivated.... Regular IUI $450. Monitored IUI: $1050. unsure otherwise

How was your experience with Kerri Luzzo at Boston IVF?

She explained everything in great detail. She clearly knows her stuff. The amount of information delivered is however overwhelming, making it hard to retain. I also did not feel seen as a person as she seemed emotion-less, which probably had nothing to do with me but has made appointments a bit uncomfortable.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Do not expect warmth

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She feels quite distant and lethargic. Little warmth. No apparent enthusiasm

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Until now monitored IUI was recommended. Moving forward IVF is recommended due to unexplained infertility

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Wendy seems to know a lot about infertility, IUIs and IVF procedures. She has also felt rather distant and unmotivated.

Describe your experience with Boston IVF.

Great location. Pleasant set-up. Very friendly front desk staff. Downside: Weekend coverage as well as sperm storage is at a different clinic or in Waltham, MA. Certain procedures are only in Waltham.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Regular IUI $450. Monitored IUI: $1050. unsure otherwise

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2015, Unsuccessful

Age 44

8 IUI

IVF

Donor Eggs

Donor Sperm

Diminished Ovarian Reserve

Endometriosis

European

Income $50K - $99K

3rd of 4 Docs

Neutral

Doesn't Recommend

Unsuccessful

Review of

Kerri Luzzo Boston IVF

I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.

They [IVF New England] required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two...I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.

How was your experience with Kerri Luzzo at Boston IVF?

I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments..............................

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She took the time time to individualize treatment plans.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.

Describe your experience with Boston IVF.

They required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Reasonable and competitive.

What specific things went wrong at Boston IVF?

Failed to call with results

Describe the specific things that went wrong at Boston IVF.

Beta results were not always same day.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Lexington

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2020, Unknown Success

Age 33

2 IUI

1 IVF

Unexplained

European

Doctor

Doesn't Recommend

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

I felt like a number to her [Dr. Luzzo] . I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised...I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.

The [Boston IVF] staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance..

How was your experience with Kerri Luzzo at Boston IVF?

I felt like a number to her. I saw her for a year and talked to her four times. I would ask questions and a nurse would try to answer them not the actual doctor. I told her what I wanted to do I’m certain situations. She said that it wasn’t a problem and then didn’t do what she promised.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Go somewhere else

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

She tried to hang up on me multiple times as I was trying to ask questions. I felt like I was just a box to check off her list. She was rude almost every time I spoke with her

Describe your experience with Boston IVF.

The staff I saw on a day to day basis were very sweet and supportive. Unfortunately the ones controlling my treatment completely ignored me and what I wanted to achieve with my treatments. I didn’t feel like a person. I felt like they were not tailoring a plan to me and when things didn’t go as expected they provided no guidance.

What specific things went wrong at Boston IVF?

Lost appointments
Failed to send your chart to another clinic
Failed to inform you of changes in protocol
Provided conflicting information
Failed to convey critical information
Failed to consider drug intolerance
Lost or damaged samples

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2016 - 2018, Unknown Success

Age 43 - 45

Fertility Medications

Endometriosis

European

Income $100K - $199K

Nurse or HC Services

Strongly Recommends

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

She [Dr. Kerri Luzzo] is very attentive to the patient. She is delicate yet direct in her messaging. She explains all the information at a learner's pace and is very patient with questions...was upfront with the risks and benefits yet was warm in her approach despite difficult messages to deliver. She is gentle with her assessments and treatments. She was very informative about options.

The clinic [IVF New England] is a warm and friendly environment. The are very timely with the appointment times. Essentially feel as a one stop shopping for most of the treatment needs. All the nurses gets to know their patients well...She [Dr. Kerri Luzzo] is very attentive to the patient. She is delicate yet direct in her messaging. She explains all the information at a learner's pace and is very patient with questions

How was your experience with Kerri Luzzo at Boston IVF?

Dr Luzzo was upfront with the risks and benefits yet was warm in her approach despite difficult messages to deliver. She is gentle with her assessments and treatments. She was very informative about options.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Continue with what she is doing

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She is very attentive to the patient. She is delicate yet direct in her messaging. She explains all the information at a learner's pace and is very patient with questions.

Describe your experience with Boston IVF.

The clinic is a warm and friendly environment. The are very timely with the appointment times. Essentially feel as a one stop shopping for most of the treatment needs. All the nurses gets to know their patients well.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

limited coverage by insurance, mostly out of pocket costs which has limited ability to move forward with IVF cycles

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

none

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Raynham

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2016, Successful

Age 41

1 IUI

Donor Sperm

Uterine Fibroids

Unexplained

European

Income $0 - $49K

Doesn't Recommend

Successful

Review of

Kerri Luzzo Boston IVF

She [Dr. Kerri Luzzo] was recommended by a doctor who I trust. She was not warm and I barely met with her. Communication with her amd with the clinic was limited and there was not enough information passed along to me at times.... She wanted me to do IVF or medicated IUI due to my age. She let me do unmedicated IUI since it was my choice.

The people who drew my blood [at Boston IVF- RSC- Providence] for the.monitored IUI were great! One of the nurses, Julie, was great! She was kind and helpful and understanding. Communication was poor from my primary nurse and from the financial person and from the front desk....Communication with my nurse was also limited and not warm or informative. Communication wi th the financial person was extremely difficult and even disrespectful.

How was your experience with Kerri Luzzo at Boston IVF?

She was recommended by a doctor who I trust. She was not warm and I barely met with her. Communication with her amd with the clinic was limited and there was not enough information passed along to me at times.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

If you don't need a personal touch, she may be an ok choice.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

She was not very warm. Communication with my nurse was also limited and not warm or informative. Communication wi th the financial person was extremely difficult and even disrespectful.

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

She wanted me to do IVF or medicated IUI due to my age. She let me do unmedicated IUI since it was my choice.

Describe your experience with Boston IVF.

The people who drew my blood for the.monitored IUI were great! One of the nurses, Julie, was great! She was kind and helpful and understanding. Communication was poor from my primary nurse and from the financial person and from the front desk.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2017 - 2018, Unknown Success

Age 27 - 28

3 Fertility Medications

Recurrent Pregnancy Loss

Other

Income $50K - $99K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Success w/ Doc Too early to know

Review of

Kerri Luzzo Boston IVF

Dr.Luzzo put her all into our situation. She was the first doctor to diagnose the reason for my pregnancy loss while other doctors did not even do the proper testing. She makes us feel comfortable and we trust in her. ... Dr. Luzzo is caring and sympathetic. ... Even when it came down to insurance issues she put her all into figuring it out for us. She has made our experience so far more comfortable.

The clinic [Boston IVF] is comfortable and the staff is friendly. Sometimes getting in for an appointment can be difficult if you have a busy schedule. The office is a bit far for me but are good about emailing me order to have bloodwork at a closer lab. ... There was only one case where they forgot to send the prescription to the phatmacy for me. ... Sometimes I feel her nurse can come off insensitive.

How was your experience with Kerri Luzzo at Boston IVF?

Dr. Luzzo is caring and sympathetic. She made us feel like she was doing all that she could do help our situation. Even when it came down to insurance issues she put her all into figuring it out for us. She has made our experience so far more comfortable.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

My advice would be to always keep an open mind and be patient. Our news was not what we wanted to hear but we put our trust in Dr.Luzzo and we feel she will hive us the end result we are looking for.

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

I have a uterine anomaly which has caused reoccurrent pregnancy loss. Dr.Luzzo has consulted with other doctors on the team regarding my situation. Our next step is to have surgery to repair the uterus and remove scar tissue and then start our IVF cycle.

Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)

Sometimes I feel her nurse can come off insensitive. You can sometimes tell she is busy and I feel sometimes like I'm bothering her.

Describe your experience with Boston IVF.

The clinic is comfortable and the staff is friendly. Sometimes getting in for an appointment can be difficult if you have a busy schedule. The office is a bit far for me but are good about emailing me order to have bloodwork at a closer lab. The atmosphere of the office is very comfortable.

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

Pgs testing will cost us around $3500. IVF is covered with a $125 copay. I've had 2 uterine surgeries with a $125 copay each. I will also have copays for the medications associated with IVF

Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.

She recommended single embryo transfer due to our high risk situation.

What specific things went wrong at Boston IVF?

Failed to call in prescriptions to pharmacy

Describe the specific things that went wrong at Boston IVF.

There was only one case where they forgot to send the prescription to the phatmacy for me.

Doctor

Kerri Luzzo

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Boston IVF

Providence

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Kerri Luzzo Boston IVF

2017, Successful

Age 31

Endometriosis

Tubal Blockage

Other

Income $0 - $49K

Nurse or HC Services

2nd of 2 Docs

Strongly Recommends

Successful

Review of

Kerri Luzzo Boston IVF

I had a lot of tests with her [Dr. Kerri Luzzo] regarding my endometriosis and she put me on birth control and ordered all My hormones. I do not know the specifics but i could get them. She performed a surgery to prep me for hormones and egg retrieval To clean out my endo. However just at the 2 week mark of my birth control i got the call to set up an appointment to go over dosages and how to administrate them and my husband also got the news his company was bought out and our new insurance would start. Well dr luzzo did everything she could to find out if my new insurance would cover it .

They [Boston IVF- Providence] have a lot of locations in the area. They even do satellite offices to make is easier for patients . It’s always clean and well Staffed . I always felt like if i called they were helpful in getting me the right information or the right person. They have a central Location for procedures in Waltham and it’s super clean and well organized. They run t like a well Oiled machine. I can’t recommend this enough and my dr

How was your experience with Kerri Luzzo at Boston IVF?

She is caring and passionate about her job. She truly treats each patient with respect and importance. She wants to help you have a family just as much as you want one. She’s honest and kind. She is accommodating to patients needs and fears and reassure you Along the way. She answered all my questions and had a plan set in place but was flexiable when things came up.

What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?

Be honest and open so she can treat you property .

During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?

They entire office staff is welcoming and caring . After a few appointment they would say hi by names to all the patients walking i . They never made it uncomfortable. Dr luzzo was warm and supportive during all our convos. They worked hard to work with my insurance!

Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.

I had a lot of tests with her regarding my endometriosis and she put me on birth control and ordered all My hormones. I do not know the specifics but i could get them. She performed a surgery to prep me for hormones and egg retrieval To clean out my endo. However just at the 2 week mark of my birth control i got the call to set up an appointment to go over dosages and how to administrate them and my husband also got the news his company was bought out and our new insurance would start. Well dr luzzo did everything she could to find out if my new insurance would cover it . She was hopeful that it would ordered my medication had me continue my appointments and knew i was ready to start. I had all my dates lined up for injections ultra sounds etc . Within days my entire world turned when i found out my husbands insurance did not cover a single thing in IVF and we would have to pay out of pocket. I was at a stop sign in our journey and could not move forward for financial reasons. Dr luzzo checked in on me and was very compassionate about the situation and even offered all different options for payment.

Describe your experience with the nursing staff at Boston IVF.

Caring and welcoming after a few appointments they remembered your name and always made you feel Comfortable .

Describe your experience with Boston IVF.

They have a lot of locations in the area. They even do satellite offices to make is easier for patients . It’s always clean and well Staffed . I always felt like if i called they were helpful in getting me the right information or the right person. They have a central Location for procedures in Waltham and it’s super clean and well organized. They run t like a well Oiled machine. I can’t recommend this enough and my dr

Describe the costs associated with your care under Kerri Luzzo at Boston IVF.

My insurance paid 100 percent

What specific things went wrong at Boston IVF?