Kerri Luzzo

Boston IVF

Rated 7.6
Strongly recommend: 43%Neutral: 34%Don't recommend: 23%7.6
43% strongly recommend
19 reviews
Humanity
7.7
7.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.5
5.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Med Col of Wisconsin
Residency
Tufts
Fellowship
Wash U. St. Louis

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kerri Luzzo works at

Boston IVF
Rated 8.3
Strongly recommend: 65%Neutral: 18%Don't recommend: 17%8.3

At 3 offices

North Dartmouth
531 Faunce Corner Road
North Dartmouth, MA 02747
800 858-4832
Raynham
675 Paramount Drive
Raynham, MA 02767
800 858-4832
Providence
49 Seekonk Street
Providence, RI 02906
401.369.7822
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Explore Clinic

5 patient reviews filtered by:

2018 - 2019, Successful
7
8
Age 30 - 31
3 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
[Dr. Luzzo was] Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle...Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.
Strengths [at Boston IVF] - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.
How was your experience with Kerri Luzzo at Boston IVF?
Somewhat clinical in demeanor but very competent and trustworthy. She listened to my questions and took my feedback into consideration when planning treatment. We did not see her very often, though - just the initial consultation, and right before our IVF cycle.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Prepare any questions that you have ahead of time.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Antagonist protocol using gonal f, menopur, and cetrotide. Stimmed for 10 days. Retrieval of 35 eggs - 31 mature, 20 fertilized with ICSI, 10 embryos frozen, 1 fresh embryo transferred, resulting in a singleton pregnancy.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy)
Always returned my calls with the information I needed, once I was in treatment. When not in an active treatment cycle, I did feel as though I was a lower priority (which makes sense) and had to follow up multiple times on some things.
Describe your experience with Boston IVF.
Strengths - Very large - lots of patients, practitioners, data and coordinated use of evidence based practices. Sometimes can feel like a factory, but a successful one that will give you a baby at the end. Weaknesses - All major procedures have to take place in Waltham, MA which was a 2-3 hour trip for us. All communication seems to take place via telephone which can be frustrating to manage while at work.
Describe your experience with your monitoring appointments at Boston IVF.
With the exception of a few long back-ups, I was usually able to get in and out within 30 minutes early in the morning before work.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Unsure - billed directly to insurance.
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Single embryo transfer seems to be the policy unless there is a compelling reason otherwise. We were educated (and dissuaded) on multiple embryo transfer.
7
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
7
7
Age 30
3 IUI
Endometriosis
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. ... She is very business-like in her explanations. ... Not very warm and fuzzy but she knows her stuff. ... Very neutral with her opinions. ... We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3.
My biggest concerns for this clinic [Boston IVF] is the billing/insurance department. ... she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. ... I was Unable to start ivf like planned. ... we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.
How was your experience with Kerri Luzzo at Boston IVF?
Dr. Luzzo is very straightforward. She doesn’t push one treatment over the other but rather gives pros and cons for each and lets the patient make the decisions. Not very warm and fuzzy but she knows her stuff.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Ask lots of questions. Advocate for yourself.
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She is very business-like in her explanations. Very neutral with her opinions.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
We have done 3 rounds of IUI. First round we went in for baseline ultrasound and labs on cycle day 3. For the call that afternoon to start 50mg of clomid every night for 5 nights. Cycle day 10 went in for monitoring and labs. Nurse called later that day and informed me of follicle sizes and scheduled another monitoring appointment the next morning. Had more monitoring and the nurse called again later that night to clear ya to trigger with Ovidrel. We only had one mature follicle. Our IUI was scheduled 36 hours after that. 2 days after IUI I started on progesterone suppositories twice a day. This cycle failed. Second cycle was the same as the first except they increased the clomid to 100mg instead. One mature follicle again, progesterone twice a day after IUI and another failed cycle. This cycle we started Gonal-F injections 75iu at night from cycle day 3-9 in hopes to mature more eggs. Monitoring from cycle day 7-10 and then got the clear to trigger on cycle day 10 with Ovidrel. I’m in the waiting room for IUI as I type this so nonresuots yet. I will Start progesterone twice a day in two days.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Margie and Wendy)
Margie is wonderful. She is very compassionate and understanding. Wendy however, has been rude, and cold.
Describe your experience with Boston IVF.
The lab tech Crystal, ultrasound techs especially Heidi, and office women- Joanna and Taylor are absolutely wonderful. They are friendly, caring and very reassuring. They make the office run so smoothly and truly care about their patients. The insurance/billing lady is HORRENDOUS. Mistakes were made on her behalf which completely derailed my IVF chance. I called numerous times asking for explanations and she BLAMED ME for things going wrong. She is a horrible communicator, and overall terrible at her job.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
$40 copays for Dr. Luzzo and IUI. Everything else has been covered by insurance except medications that have cost between $250-$300/cycle.
Describe Kerri Luzzo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Haven’t had a transfer yet
What specific things went wrong at Boston IVF?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
My biggest concerns for this clinic is the billing/insurance department. I was Suppose to start ivf this cycle after two failed IUI’s. I went For my consult, signed all consents a month in advance and was told next cycle we would start and it would be no problem. Two weeks before my cycle I called asking for an update on my ivf approval. Lady told me She didn’t have it yet but would have it Monday. Monday rolls around and not only has the billing lady been out since last THURSDAY, she never even submitted my the authorization request to my insurance. I called Every day that week and it wasn’t submitted until Thursday. My period was due Friday. Needless to say I was Unable to start ivf like planned. This may not be a big deal, but my Husband is leaving the country and will be in an area of Zika risk. Since we were not able to get an egg retrieval in before he left, we now have to spend close to a $1000 to freeze sperm. This could have been completely avoided if this women did her job.
7
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
8
8
Age 37
1 IUI
PCOS
Uterine Fibroids
Recurrent Pregnancy Loss
Unexplained
European
Income $0 - $49K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
She [Dr. Kerri Luzzo] is a very personable Dr, she goes out of her way to explain things and make sure you get to decide what happens and how. She is also upfront with what will work and what will not and seems to be knowledgeable about treatment options... Lots of blood work to check hormones etc, then uterine cavity check turned out I had cysts which I had removed surgically, had a sonohysteogram because I had a tubal reversal and needed to make sure tubes were open, 1 iui with a negative and waiting for Ivf now.
The clinic [Boston IVF-Providence] is good everyone seems to care about you as a person, the only thing that I didn't like was that if you are a little behind on your account you can't go forward with treatments. I understand in some sense bc most treatment after insurance even leave you with a 500 dollar bill bc fertility treatments aren't cheap but it makes you feel like more depressed when you want something so bad and always seems to be an obstacle
How was your experience with Kerri Luzzo at Boston IVF?
She is a very personable Dr, she goes out of her way to explain things and make sure you get to decide what happens and how. She is also upfront with what will work and what will not and seems to be knowledgeable about treatment options
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Be honest with your expectations and what it is you want
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She was very straight forward with expectations and her thoughts on treatment options but still let me choose what I wanted or what I thought was best
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Lots of blood work to check hormones etc, then uterine cavity check turned out I had cysts which I had removed surgically, had a sonohysteogram because I had a tubal reversal and needed to make sure tubes were open, 1 iui with a negative and waiting for Ivf now.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Wendy craw)
Always there for any help or questions you have
Describe your experience with Boston IVF.
The clinic is good everyone seems to care about you as a person, the only thing that I didn't like was that if you are a little behind on your account you can't go forward with treatments. I understand in some sense bc most treatment after insurance even leave you with a 500 dollar bill bc fertility treatments aren't cheap but it makes you feel like more depressed when you want something so bad and always seems to be an obstacle
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
I've spent thousands so far and can't get my ivf right now bc I can't afford the meds another 1200 out of pocket per cycle of ivf if first doesn't work
8
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2016 - 2017, Successful
7
7
Age 30 - 31
1 IVF
Male Factor
Other
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Successful
[Treatments with Dr. Kerri Luzzo included] Fresh transfer with Crinone - ended in miscarriage...Medicated Frozen transfer with Progesterone injection - failed...Natural Frozen transfer with Crinone - ended in live Singleton birth... Didn’t talk to you like a person. More like you were beneath her. She did however let us make decisions on things which I appreciated. When something didn’t work she helped figure out an alternative...Advocate for yourself!
There are a lot of patients [at Boston IVF] so the nurse gets confused quite often but the rest of the staff (front desk, phlebotomist and ultrasound tech) are amazing! Keep on top of things because you can’t rely on the nurse to do so...The best! The ultrasound tech (Heidi?) and the phlebotomist (Crystal) we’re both amazing and helped me get through everything, including a miscarriage...Julie the nurse was very unorganized, she was a big reason I almost switched clinics. She didn’t know which way was up. The woman at the front desk, the phlebotomist and the ultrasound tech were all AMAZING!! I cried when we “graduated” because of them
How was your experience with Kerri Luzzo at Boston IVF?
Very nice but definitely felt like a number. Didn’t talk to you like a person. More like you were beneath her. She did however let us make decisions on things which I appreciated. When something didn’t work she helped figure out an alternative.
What's one piece of advice would you give a prospective patient of Kerri Luzzo at Boston IVF?
Advocate for yourself!
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She was very nice, but fake. Almost like she was talking down to me.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Fresh transfer with Crinone - ended in miscarriage Medicated Frozen transfer with Progesterone injection - failed Natural Frozen transfer with Crinone - ended in live Singleton birth
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Julie)
Julie the nurse was very unorganized, she was a big reason I almost switched clinics. She didn’t know which way was up. The woman at the front desk, the phlebotomist and the ultrasound tech were all AMAZING!! I cried when we “graduated” because of them!
Describe your experience with Boston IVF.
There are a lot of patients so the nurse gets confused quite often but the rest of the staff (front desk, phlebotomist and ultrasound tech) are amazing! Keep on top of things because you can’t rely on the nurse to do so.
Describe your experience with your monitoring appointments at Boston IVF.
The best! The ultrasound tech (Heidi?) and the phlebotomist (Crystal) we’re both amazing and helped me get through everything, including a miscarriage.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Boston IVF.
The nurse is unorganized and didn’t have any bedside manner. Rude at times and didn’t know what was going on.
7
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Boston IVF
Providence
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Unsuccessful
7
6
Age 44
8 IUI
IVF
Donor Eggs
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
European
Income $50K - $99K
3rd of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
They [IVF New England] required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two...I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments...She took the time time to individualize treatment plans...Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
How was your experience with Kerri Luzzo at Boston IVF?
I didn't get the results I wanted but she was a good doctor. She adjusted treatments as needed and was willing to try new things. She had good availability for appointments..............................
During treatment, were you treated like a number or a human with Kerri Luzzo at Boston IVF?
She took the time time to individualize treatment plans.
Describe the protocols Kerri Luzzo used in your cycles at Boston IVF and their degree of success.
Highest doses of follistim for estrogen priming protocol and an antagonist protocol. She did refuse to admit that I was oversuppressd by BCP on my first cycle. But was willing to forgo them on the second cycle.
Describe your experience with Boston IVF.
They required two vials of sperm for IVF even though I only had one vial of my son's donor left and told them flat out that I would not be using the second vial. They still required two.
Describe the costs associated with your care under Kerri Luzzo at Boston IVF.
Reasonable and competitive.
What specific things went wrong at Boston IVF?
  • Failed to call with results
Describe the specific things that went wrong at Boston IVF.
Beta results were not always same day.
7
Doctor
Kerri Luzzo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Boston IVF
Lexington
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources