How was your experience with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel is very straight-forward and almost discouraging in setting expectations for success. He was set on not beginning the process for egg retrieval until my thyroid hit a certain number, but I read the studies he sent me and showed him that my thyroid level was good for egg retrieval and so he finally agreed to go forward after months of delay based on that. Since he agreed with me, he was very clear to warn that we may have no eggs much less embryos since we went forward without reaching his ideal thyroid number. I acknowledged his warning and we went forward and I now have 4 frozen embryos. He is a nice man and very knowledgeable but stubborn and very much "by the book" which is both good and bad. He is always very professional and courteous when I see him.
What's one piece of advice would you give a prospective patient of Ketan Patel at Arizona Associates for Reproductive Health?
Be patient but also advocate for yourself.
During treatment, were you treated like a number or a human with Ketan Patel at Arizona Associates for Reproductive Health?
Dr. Patel was very careful not to get my hopes up on starting with IVF immediately as we awaited insurance approval. His support staff are great, but there's a lot of time delay in getting things done and communication was not good in the beginning. I did not feel like a number, because he definitely did not rush things but at times I did not feel like a human being, because he is very insistent on getting things done by a checklist of requirements that seemed never-ending and almost impossible to meet. He is very professional and I appreciate his knowledge and professionalism.
Describe the protocols Ketan Patel used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
I was on 150 menopur and 300 gonal-f for 10 days and then 10,000 hcg trigger. It effectively allowed us to successfully create 4 frozen embryos.
Describe your experience with your nurse at Arizona Associates for Reproductive Health. (Assigned nurse: Bonnie)
There was a lot of miscommunication in the beginning with the staff and me. It got better after I expressed my dissatisfaction. One big thing was in the beginning the nurse told me my blood work was all good to move forward and when I went for the appointment the Dr. told me it was not so that was another delay and a big waste of time and resources for both myself and the clinic because they did an unnecessary ultrasound since they had my results and could have avoided the ultrasound. They did not bill me for that visit because I complained about it. That was a huge mistake but nothing like that has happened again after I made sure to follow up on my own results and understand what the lab tests meant on my own.
The nursing staff personally are wonderful and friendly and have dealt with me on my worst days with compassion and empathy so that always made me feel better. This journey is stressful and the hormones magnify the emotions so I'm sure they deal with it all but they have handled me in an excellent manner when it comes to emotionally and the stress.
Describe your experience with Arizona Associates for Reproductive Health.
Weakness is their phone system. You have to know the extensions to the front desk or anyone otherwise you're automatically sent to a recording service. It's frustrating for sure. Another weakness is their 3rd party billing company sends bills automatically even if they are paid before the bills are sent. I have had to call to make sure it has been paid and cleared in their system and they always verify even though I receive the same bill after payment. There's a disconnect or way too long a time lapse between them and their billing company.
Clinics strength is they have an amazing lab with a lab director and I think this is probably more important than the doctor when it comes to IVF. I had lots of trouble in the beginning with communication and timing but when it came down to actual egg retrieval procedure and reports from the lab, it was all smooth and excellent.
The offices are always clean and the operating room and lab are all in the same building which is convenient.
Describe the costs associated with your care under Ketan Patel at Arizona Associates for Reproductive Health.
I don't know because we have insurance coverage. This clinic is part of the centers of excellence. We have spent most of our deductible from our visits and fertility medication.
Describe Ketan Patel's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Arizona Associates for Reproductive Health.
He is a one embryo only transfer doctor.
What specific things went wrong at Arizona Associates for Reproductive Health?
- Failed to call with results
- Failed to inform you of changes in protocol
- Provided conflicting information