Kim L. Thornton

Boston IVF

Rated 7.7
Strongly recommend: 50%Neutral: 31%Don't recommend: 19%7.7
50% strongly recommend
11 reviews
Humanity
7.8
7.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.4
5.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Case Western
Residency
Wayne State
Fellowship
Yale

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kim L. Thornton works at

Boston IVF
Rated 8.3
Strongly recommend: 65%Neutral: 19%Don't recommend: 16%8.3

At 3 offices

Framingham
115 Lincoln Street
Framingham, MA 01702
888 300-2483
Waltham
130 Second Avenue
Waltham, MA 02451
(781) 434-6500
Worcester
338 Plantation Street
Worcester, MA 01605
(508) 751-8050
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Explore Clinic

4 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
8
8
Age 29
1 IUI
Unexplained
European
Income $100K - $199K
Entrepreneur
Neutral
Neutral
Successful
I'm glad that my husband and I trusted our gut instinct about what was best for us, and appreciated that Dr. Thornton and her team were flexible and supportive of our decision. ... What I can say is that in my initial consultation, Dr. Thornton gave me a lot of reassurance that treatment could work for us, got me started on treatment right away as I had hoped, and explained what she would recommend for us and why very thoroughly.
It did at times feel a bit like a baby factory with so many people coming in and out, but again, that seems expected when you choose a larger practice. I only had one procedure done at the clinic, with a few rounds of lab work, so my experiences are somewhat limited, but I had no complaints. ... However, given the sheer size of Boston IVF, it was hard to not feel a bit like a number during my actual treatment cycles, since there were so many women at the Waltham location for labs/treatments/etc.
How was your experience with Kim L. Thornton at Boston IVF?
I was only a patient for a few months as my second treatment cycle was successful, so I can't comment on some of the questions like how compassionate Dr. Thornton is or how willing to change treatment course she is -- those didn't come up during our treatment course. What I can say is that in my initial consultation, Dr. Thornton gave me a lot of reassurance that treatment could work for us, got me started on treatment right away as I had hoped, and explained what she would recommend for us and why very thoroughly. I ultimately had positive results after just two months and am forever grateful.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
I would recommend advocating for yourself and what you feel is the best for you. Dr. Thornton recommended that we do letrozole + IUI, which did not work during our first month of treatment. I was concerned that the timing of the IUI the first month could have been a bit off and that that could have caused the unsuccessful cycle (we did not use a trigger or do any monitoring). As a result, for our second cycle, I felt strongly that I wanted to try letrozole + timed intercourse instead of the IUI, and expressed that to Dr. Thornton and her team. They were supportive of this change, and that was the month that we were successful. I'm glad that my husband and I trusted our gut instinct about what was best for us, and appreciated that Dr. Thornton and her team were flexible and supportive of our decision.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
During my one-on-one consultation with Dr. Thornton, I very much felt treated like a human and was able to ask all of the questions I had. I felt she addressed my concerns adequately and gave me reassurance about beginning treatment. However, given the sheer size of Boston IVF, it was hard to not feel a bit like a number during my actual treatment cycles, since there were so many women at the Waltham location for labs/treatments/etc. I don't fault Dr. Thornton for this but rather feel it is almost inevitable when selecting a large fertility treatment center.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
Both cycles, I took letrozole (I believe the dose was 7.5ish?) CD3-7. This was to help me ovulate strong eggs, and ideally more than 1 to help increase our chances of success. Our first cycle, I had an IUI performed. I was told to test with OPKs every morning before noon starting at CD 15. Once I had a positive test, I was to call and schedule my IUI for the next morning, and my husband would go in and drop off a fresh sample. We did this one time and were unsuccessful. Our second cycle, we used the same letrozole protocol but had timed intercourse once I began testing positive on OPKs. We were successful.
Describe your experience with Boston IVF.
I appreciate the size of this practice and the number of locations to choose from for providers. It did at times feel a bit like a baby factory with so many people coming in and out, but again, that seems expected when you choose a larger practice. I only had one procedure done at the clinic, with a few rounds of lab work, so my experiences are somewhat limited, but I had no complaints.
8
Doctor
Kim L. Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Boston IVF
Framingham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
7
10
Age 43
1 Fertility Medications
Other
Income $100K - $199K
Neutral
Strongly Recommends
Success w/ Doc Not sure
Dr Thornton has a great ability to explain complicated processes. I know the general gist of what happens but she literally drew out a map of the process. I know it's more complicated but it made it easier for me to follow ans understand. And she tells us like it is. She didn't tell me what I wanted to hear, she told me what I needed to hear...I just started. So the only protocols I started was first with the birth control pill. This is to "jump start" my ovaries. Once I get a period after stopping the pill, I'll get a blood test the next day and then I'll start the injections. The lady I spoke with about the injections was super helpful and figured out a way that I could do one injection a night with all the medication instead of 3 injections! Very helpful, I'm not a fan of needles.
Dr Thornton has a great ability to explain complicated processes. I know the general gist of what happens but she literally drew out a map of the process. I know it's more complicated but it made it easier for me to follow ans understand. And she tells us like it is. She didn't tell me what I wanted to hear, she told me what I needed to hear...I just started. So the only protocols I started was first with the birth control pill. This is to "jump start" my ovaries. Once I get a period after stopping the pill, I'll get a blood test the next day and then I'll start the injections. The lady I spoke with about the injections was super helpful and figured out a way that I could do one injection a night with all the medication instead of 3 injections! Very helpful, I'm not a fan of needles.
How was your experience with Kim L. Thornton at Boston IVF?
Dr Thornton has a great ability to explain complicated processes. I know the general gist of what happens but she literally drew out a map of the process. I know it's more complicated but it made it easier for me to follow ans understand. And she tells us like it is. She didn't tell me what I wanted to hear, she told me what I needed to hear
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
Be ready to hear the real facts if you're in the grey area of becomming pregnant. She doesn't hide reality.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
Dr Thornton didn't hide any realities from me because of my age. She told me things I needed to know and not pretend that it's garauntee that I'll become pregnant. And her staff are the nicest, warm, caring people. It's tough to go through this and everyone there treats you like a person, definitely not a number.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
I just started. So the only protocols I started was first with the birth control pill. This is to "jump start" my ovaries. Once I get a period after stopping the pill, I'll get a blood test the next day and then I'll start the injections. The lady I spoke with about the injections was super helpful and figured out a way that I could do one injection a night with all the medication instead of 3 injections! Very helpful, I'm not a fan of needles.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sonia)
She treated me with respect. Her and her team has a motherly, caring aspect about them which made me feel comfortable given what I'll be going through shortly. Just a great team to work with, all the way to the ultrasound team and the phlebotomists, they are fabulously talented and kept me calm at all times
Describe your experience with Boston IVF.
While you may have an appt time for blood work, there's still a sign in sheet and you get taken in by the list. So If you need to get out of your appt quickly, it's good to get there a little earlier than your appt.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
My health insurance covered a good portion of appointments. I'm not sure if the cost yet going forward. Waltham is a certified wellness center and I get and extra 10k$ towards my lifetime IVF coverage
Describe Kim L. Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Boston IVF.
Waltham IVF only does single egg transfers. This reduces the risk of injury to the mother and babies should Multi births happen. This is fine by me.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
The only thing that happened and not sure where the error occurred, but tests were ordered as part of my husbands blood work and when they got the results, one of the tests didn't happen. The nurse said she wrote it down and couldn't explain why it wasn't done.
7
Doctor
Kim L. Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
8
8
Age 43
Other
Income $100K - $199K
LGBTQ
Neutral
Neutral
Success w/ Doc Not sure
Dr Thornton explained the process thoroughly using language that I could understand. She even drew pictures which made it easy to understand a complicated process. She also was very direct and didn't tell me what I wanted to hear, she told me what I needed to hear. Since I am 43, nothing is a guarantee...They [team at Boston IVF] were sensitive to my situation and didn't treat me like the "next patient"...
They [Boston IVF] were sensitive to my situation and didn't treat me like the "next patient"...You will be making blood work appointments with set times, but there's a sign in sheer too. So if you need to get in and out, it's best to get there early and sign up first for your time slot. A strength they have is their phlebotomists.... they are absolutely wonderful for people who have anxieties about needles.
How was your experience with Kim L. Thornton at Boston IVF?
Dr Thornton explained the process thoroughly using language that I could understand. She even drew pictures which made it easy to understand a complicated process. She also was very direct and didn't tell me what I wanted to hear, she told me what I needed to hear. Since I am 43, nothing is a guarantee.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
Don't go in with the expectation you absolutely will be able to get pregnant, there are tests to be done to see if you're a candidate or not
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
They were sensitive to my situation and didn't treat me like the "next patient"
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
I had to take the pill for two weeks to jump start the ovaries. Then once I got mt period, I started gonal f, HCG, cetrotide, and ovidrel. I needed to get my ovaries ready for egg retrieval. The meds made me feel tired, bloated, and a little nauseous. My ovaries were get getting enlarged. I get blood work and an ultrasound tomorrow to figure out the next round of injections.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Sonia)
They are all great. From the front desk to the phlebotomist, to the nurses. They're sympathetic to how your feeling and speak in a very ca manor. They call and follow up with the information as they get it.
Describe your experience with Boston IVF.
You will be making blood work appointments with set times, but there's a sign in sheer too. So if you need to get in and out, it's best to get there early and sign up first for your time slot. A strength they have is their phlebotomists.... they are absolutely wonderful for people who have anxieties about needles. I hate them and they made it the most pleasant blood draw I've ever had
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
My appts are covered by my insurance . Normal dr appt were 25$.
What specific things went wrong at Boston IVF?
  • Failed to order appropriate test
Describe the specific things that went wrong at Boston IVF.
My husband had blood work done and the nurse requested specific tests done. But one of the tests weren't performed so he had to get a second blood draw. They didn't explain why the test was missed
8
Doctor
Kim L. Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
8
Clinic
Boston IVF
Waltham
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
8
10
Age 29
1 IVF
Anovulation
Other
European
Income $100K - $199K
Marketer or PR
Neutral
Strongly Recommends
Unsuccessful
We have met with Dr Thornton 3x over 7 months...She had the uncomfortable job of delivering life changing, devastating news - that couldn't have been easy. I was 28 and my blood work showed Premature Ovarian "Insufficiency" (Failure). She was clear that the odds of us conceiving naturally were about 5% if I was ovulating, which I was not. She's a straight shooter and I respect that about her. She didn't sugarcoat anything just to make us feel better and didn't create any sense of false hope. She was direct. There was no hand-holding. I felt that she had put the best plan together for my specific situation, and trusted her medical expertise.
Boston IVF Waltham is the best of the best. They have the best medical team, the best surgeons, the best nurses, embryologists, anesthesiologists, and the most experience. My best experience was with the egg retrieval and the embryo transfer. Dr. Riley did both the retrieval and the transfer, and he was amazing. His staff was also amazing - so kind and gentle, very reassuring that they would do everything in their power to help us make a baby, and I trust that they did. We were in very good hands. Boston IVF literally has video cameras in the embryology lab to watch each embryo so they don't have to disrupt them by handling the petri-dishes - that's amazing. They also gave us a photo of our 7-cell embryo, and did a mock transfer before the real transfer...
How was your experience with Kim L. Thornton at Boston IVF?
We have met with Dr Thornton 3x over 7 months. The initial consult was Dec 23, 2 days before Christmas, in the Worcester office. She had the uncomfortable job of delivering life changing, devastating news - that couldn't have been easy. I was 28 and my blood work showed Premature Ovarian "Insufficiency" (Failure). She was clear that the odds of us conceiving naturally were about 5% if I was ovulating, which I was not. She's a straight shooter and I respect that about her. She didn't sugarcoat anything just to make us feel better and didn't create any sense of false hope. She was direct. There was no hand-holding. I felt that she had put the best plan together for my specific situation, and trusted her medical expertise. Dr. Thornton felt that we needed to be aggressive and move straight to IVF. Anything less than that would be a waste of time. I appreciated that she felt the same urgency. We started the full panel of diagnostic testing 5 days later to rule out genetic disorder and prep for IVF. The 2nd time we met was in February at the Worcester office after all the diagnostic testing. The plan was to proceed with IVF knowing that we won’t get many eggs, but hoping that they will be excellent quality due to my age. The 3rd time we met was in April at the Waltham office after IVF Cycle 1 was cancelled during day 7 of stimulations, over a holiday long-weekend. My body sort-of responded, but nowhere near the anticipated response given near-normal AMH and Follicle count of 8 in January. The blood work/AFC counts didn’t line up with the results. She was clear that IVF only works when you have follicles that respond to stimulation. If you don’t have follicles to stimulate, IVF can’t help make eggs that aren’t there. We decided to do an estrogen-priming cycle, change the ratio of meds, and push the dosage to 600iu. We also decided to do a mock cycle to prep the paperwork for Donor Eggs and attend the Donor Egg seminar at BIVF in case IVF Cycle 2 didn't work.
What's one piece of advice would you give a prospective patient of Kim L. Thornton at Boston IVF?
Make the commitment and go to the Waltham office for the best care. All of the ultrasounds are recorded on video and it allows the doctors to see what the ultrasound tech sees in real time, significantly better than printed out screen-grabs, or handwritten data. Also be aware that if the odds of IVF working is 25%, that means that 75% of the IVF cycles are failing. Yes, IVF gives you a chance that you may not have otherwise had, but it's not a magic bullet and it doesn't fix everything. Keep your own log of everything - it will help you advocate for yourself. Write down notes, dates and times of appointments, names of the nurses, what the results were for all of the tests. Keep track of invoices and health insurance coverage - otherwise you may get stuck with the bill.
During treatment, were you treated like a number or a human with Kim L. Thornton at Boston IVF?
Cycle 1 at BIVF Worcester was a mess. The short version is that cycle 1 was cancelled due to poor response on stimulation day 7 on a Saturday, over a long holiday weekend, by nurse Tanya who seemed to have no idea what was going on. When we finally had the post-cycle consult, found out that Dr. Thornton did NOT cancel my cycle; she was on vacation. The on-call Dr. cancelled it. She said she would have made the same decision. As a patient under her care during the most critical time in an IVF cycle, we should have been alerted that she was going on vacation and been given the contact info of the on-call Doctor, all of which we told her. For Cycle 2 we made the decision to move all appointments to BIVF Waltham, and it was a completely different experience. It was well run, the nurses, ultrasound and blood techs were all great. We worked mainly with Kathy, Dr. Thornton's nurse in Waltham, and she was fantastic! Kathy was responsive, personable, and cared about us. She was also able to get in touch with Dr. Thornton when we needed her to, which was huge.
Describe the protocols Kim L. Thornton used in your cycles at Boston IVF and their degree of success.
Birth Control Pill for 2 months while waiting for insurance approval. CoQ10 to help improve egg quality. Levothyroxine for thyroid (within normal range but higher than ideal for pregnancy). Continued prenatal vitamins. IVF Cycle 1: 450iu total does of stimulations. 300iu Gonal F Redijet Pen, 150 Menopur daily injections. Stimulation day 5, blood and ultrasound. AFC: 2 - 4 in left and right ovary. Estrogen 33. Nurse warned that cycle may be cancelled if estrogen didn't increase, but that it we had a chance. Stimulation day 7, blood and ultrasound. AFC: 2 - 4 in left and right ovary, 1 10mm follicle in left. Estrogen 80. Tanya (nurse) called - cycle cancelled. Mock Cycle to prep for Donor Egg in case IVF Cycle 2 doesn't work. Estrogen Patch, 2mg Estrace pill 2x daily for 3 weeks, then ultrasound/blood work to check AFC, uterus lining (8mm needed for Donor Egg cycle). Then Prometrium 200mg for 7 days to induce period. IVF Cycle 2: 600iu total dose of stimulations. Menopur 450 iu, Gonal F 150iu daily injections for 14 days Stimulation day 6, blood and ultrasound: AFC: 2 to 4 in left and right ovary. Estrogen 17.95. Instructed to continue injections, next appointment in 3 days. Stimulation day 9, blood and ultrasound: Left AFC: 2 to 4, Left Follicle: 11.7mm, Right AFC: One, Right Follicle: 10.14mm. Estrogen 183. Instructed to continue injections, next appointment in 2 days. Stimulation day 11, blood and ultrasound, Left AFC: 2 to 4, Left Follicle: 10.5mm Right AFC: One, Right Follicles: 15.47mm,14.24mm. Estrogen 370. Instructed to keep taking 450 menopur, 150 gonal F, add cetrotide 25mg to suppress ovulation. Next appointment in 2 days. Stimulation day 13, blood and ultrasound, Left AFC: 2 to 4, Left Follicle: 11.35mm Right AFC: 2 to 4, Right Follicles: 18.55mm,17.48mm. Estrogen 610. Instructed 450 Menopur, 150 Gonal F, and 25 of Cetrotide tonight. OR Nurse will call on Friday with instructions on when to inject Ovidrel (trigger) and schedule retrieval on Sunday! Stimulation day 14, Ovidrel 250mcg at 9:30pm Egg retrieval @ BIVF Waltham 36 hours later. Retrieved 2 eggs, 1 fertilized. Day 3 transfer of "textbook perfect, High Implantation Potential, 7-cell embryo". Begin crinone 8% daily until beta test. Period starts 1 day before beta test, instructed to continue crinone and come in for blood pregnancy test anyways. HCG 0.343 mIU/ml, negative. Follow up appointment scheduled in 12 days.
Describe your experience with your nurse at Boston IVF. (Assigned nurse: Kathy )
Kathy was amazing. She was kind and on-top of all the details. During my mock cycle I had a very bad reaction to the estrogen (severe hot flash, extreme dizziness, nauseous) while I was traveling for work, and I was able to reach her via email through out the entire weekend. For the first time, somebody actually checked in on me to see how I was feeling or what the side effects were, and if I was OK to continue. It went a long way with me because she treated me like a person. And on top of that, she was able to coordinate a call with Dr. Thornton when I got home so that I could speak to her directly, which was very reassuring.
Describe your experience with Boston IVF.
Boston IVF Waltham is the best of the best. They have the best medical team, the best surgeons, the best nurses, embryologists, anesthesiologists, and the most experience. My best experience was with the egg retrieval and the embryo transfer. Dr. Riley did both the retrieval and the transfer, and he was amazing. His staff was also amazing - so kind and gentle, very reassuring that they would do everything in their power to help us make a baby, and I trust that they did. We were in very good hands. Boston IVF literally has video cameras in the embryology lab to watch each embryo so they don't have to disrupt them by handling the petri-dishes - that's amazing. They also gave us a photo of our 7-cell embryo, and did a mock transfer before the real transfer. We were able to watch the transfer on the ultrasound - the entire experience was incredible. They can't guarantee you that it will work, and in our case it didn't work, but know that it's the best team, with the best technology, and the most experience, and they are doing everything in their power to help you have a baby.
Describe the costs associated with your care under Kim L. Thornton at Boston IVF.
over $50,000 for all diagnostic testing, cycle monitoring, medicine.
What specific things went wrong at Boston IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
Describe the specific things that went wrong at Boston IVF.
The errors happened at Boston IVF Worcester. Tanya was the nurse, and to be frank, she was terrible. I should mention that this was our 1st cycle, and we had no idea about anything IVF. We signed the contracts with Tanya on 4/1 and she confirmed that our prescriptions were "ordered and ready to go" and were instructed to call when I got my period. We assumed that the prescriptions were available and that we would pick them up as soon as my period started for CD 1, and stimulation would start CD3. When we called on CD 1 six days later, she asked if we had our prescriptions yet, which should have been a red flag, because she was the one that told us to wait and call her, which we did. Turns out that she sent our fertility prescription to a specialty clinic that wasn't covered by my insurance, and when I called her to tell her that they were denying me, she kept re-sending it to the same clinic, and telling me that it should be all set for the next day. On CD 2, I called the fertility clinic first thing (because the clock is ticking here! Supposed to start injections in 1 day!!! Talk about stressed) and they tell me that its never going to go through, and to call my health insurance. Call the health insurance and they also say that it's not covered at that pharmacy, and to have BIVF submit it to a different pharmacy that is covered. Call back Tanya and explain the whole thing and then it FINALLY goes through and we have to rush-ship it. The prescription finally arrives mid-morning cycle day 3. It was a terrible experience. It's the primary reason that we switched to the Waltham clinic. The receptionist in Worcester had no idea what was going on. The bloodwork in Worcester was a nightmare. They didn't open till 7am and by then there was a line of 8 - 10 women that were also cycling. Once I had to wait 1 hour to get my blood drawn. There was a different person working there every single time which made me think they had trouble staffing it.
8
Doctor
Kim L. Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Boston IVF
Boston
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources