Kimberley Thornton

RMA of New York

Rated 3.4
Strongly recommend: 4%Neutral: 18%Don't recommend: 78%3.4
4% strongly recommend
9 reviews
Humanity
4.7
4.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
5.2
5.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.2
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Florida State U
Residency
Albert Einstein
Fellowship
Albert Einstein

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Kimberley Thornton works at

RMA of New York
Rated 7.8
Strongly recommend: 56%Neutral: 22%Don't recommend: 22%7.8

At 1 office

NY - Downtown
594 Broadway, Suite 1011
New York, NY 10012
212-906-7900
Explore Clinic

9 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
1
0
Age 33
1 IVF
Other
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Successful
I had expressed concerns [to Dr. Thornton] from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Honestly I haven't heard from the billing department [at RMA of New York] once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k...I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care.
How was your experience with Kimberley Thornton at RMA of New York?
Dr Thornton is likely very intelligent and possibly talented at her job related to the actual fertility elements. Her bedside manner and patient care is utterly lacking. Perhaps I'm an outlier, but if an outlier can be these drastic, I truly wonder where the mean would lie.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
You must be a superior project manager and be able to manage your fertility journey with confidence, precision, and the ability to stand up for yourself. No one will take care of you, no one will check up on you, and no one will offer you ways to ameliorate any difficulties the process may cause for you. You should not be afraid to call, email, and keep calling to get the results, updates, and information you need to proceed confidently. This is your body, your choice, and your money that is feeding the factory.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
RMA is a factory. I will not be the first nor the last to say this. I think people are desperate for results and will take any kind of mistreatment along the way to get there. I had expressed concerns from the onset about vulnerability to hormonal variations and when it became so drastic post-transfer that I was suffering from a first-time onset of clinical depression, I was completely dismissed by all involved. When I was finally issued a different protocol (different drug administration technique) Dr. Thornton did not even check in *once* to see if there was improvement, or how I was doing, or just to treat me like a human patient rather than a vessel for a successful live birth. Nurses are the same, and you will rarely see or interact with the same person twice.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I started on progesterone shots post 5-day FET (pgt-a and pgt-m). I was miserable. I'd communicated my vulnerability to hormones early on, and it became so drastic I had to demand some sort of change in the treatment or I would not be able to be a functional mother for my current daughter. The nurse told me they couldn't 'make me' take the medication, as in I could either proceed with no change and suffer, or make my own call to completely stop treatment at 6 weeks post-transfer. Something somehow finally got through to Dr Thornton and I was switched to thrice daily endometrin pills + twice daily vaginal suppositories. This produced some nausea but SIGNIFICANTLY improved mood. It took too much and too long to get me to that change. And i had to demand it for myself.
Describe your experience with the nursing staff at RMA of New York.
Nursing staff repeatedly had to be followed up with in order to get the full information i needed. On multiple occasions I was chasing people down nearly the end of the day to acquire extremely time sensitive prescriptions - including trigger shot over a holiday weekend! They are impossible to reach - no direct lines or emails. And one nurse when i told her i was suffering on my treatment told me i didn't 'have' to continue the medication, rather than work with me to consult the dr for a mitigated treatment plan.
Describe your experience with RMA of New York.
I expect the clinic's strength is in the sheer volume of patients and cases they have treated. This is a double edged sword, however, in that you become just one of those numbers - and statistics - that contributes to their overall rates. Honestly I felt like I was seen as an easy opportunity to achieve an 'under 35 live birth on the first implant' in order to boost their numbers, and I was given 0 personal attention or care. When I awoke from being put under to have my eggs retrieved, a person I'd never seen before merely said to me 'what does your phone case look like'. That was honestly the first thing someone said to me when I came to. That is the kind of treatment you can expect.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
Honestly I haven't heard from the billing department once since starting this process. I've tracked my own expenses - thank god? - but no one has updated me or followed up with me. At this point I'm honestly wondering whether I even have a chart over there. I'm estimating the entire process (egg retrieval, testing, FET) cost about 40k.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I'm not sure but we only transferred one with no discussion of multiples
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New York.
-my follicles got jacked really quickly and i was beyond bloated. We were approaching fourth of july weekend and i was project managing to the extreme to ensure that my trigger shot order was put in and able to be picked up before everything closed. Literally 15 min before the specialty pharmacy closed for an extended weekend i was sprinting in to grab the trigger shot, after spending days playing telephone tag to ensure timing was correct and it was ordered. This was INSANE. -Then my initial Dr went on maternity leave in the middle of my cycle, and informed me two days prior. We were in the middle of interpreting and awaiting updated results on embryos from PGT-A and PGT-M, after coming back inconclusive. This was a shock. -Finally, I was beyond struggling with my progesterone protocol post-FET and was desperate to be tapered off at the earliest possibility. I was legitimately clinically depressed and conveyed this to a nurse upon hearing that my protocol would not be changing at all even by method. She told me that they can't 'make me' take the medicine, and that my two choices were essentially continue to suffer for the sake of the pregnancy, or just take myself off entirely, because they were providing no alleviation strategy. It was the most grotesque display of utter disregard for patient wellbeing, and frankly this nurse should reconsider her profession. After sending a desperate and dire email to my dr (thank god i randomly had her email) some change in protocol was suggested - suppositories and pills rather than shots. She then literally never followed up with me to check in on me after the switch. No call, no email. Nothing to confirm the switch in protocol was for the better. That was the final nail in the coffin for showing me how little RMA cared for me as a patient. -When I was able to come off the drugs entirely, I received a curt email: "Your levels are adequate and you can stop your endometrin today." This, after 40k and 8 months. Can you imagine? -I'm still waiting to hear from the nurse managers to discuss my experience. Nothing. No followup despite my explicit request to be contacted. And so here I am.
1
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 39
2 IUI
Unexplained
East Asian
Income $200K - $499K
Architect
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Kimberly Thornton] sent me to different tests and has never explained or discussed the results...It has been a very difficult experience. She is not thorough and will let things fall through the cracks...Her one-way, broad-brush approach does not suit a patient with special medical conditions...During the ultrasound, you have to ask for folical number and sizes...not value evidence-based treatment...The one-direction, the general approach is a waste of everyone's time and money.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse...For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default. Nurse
How was your experience with Kimberley Thornton at RMA of New York?
She sent me to different tests and has never explained or discussed the results. RMA does not provide a patient portal system and she does not share all the test results, not mention to review them or responds to them. It has been a very difficult experience. She is not thorough and will let things fall through the cracks.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If you are under 35-year old, lucky and healthy, it might be OK to work with Dr. Thornton. If you are older and cannot waste your time, do not work with her. Her one-way, broad-brush approach does not suit a patient with special medical conditions.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is warm and polite. However, the whole process is a one-way approach. She applies the same treatments and has never adjusted them based on the test results or previous failure cycle. She is not interested in increasing my odds but sales the treatment cycle one after another.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
For IUI, RMA took bloodwork on Day 3 and will send an email to let you know when to come in for ultrasound and trigger shot and the date for IUI. During the ultrasound, you have to ask for folical number and sizes. RMA does not share that information by default.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Melissa Moro)
The nurse plays a key role in IVF and IUI procedure. Melissa tends to ignore emails and has never clearly explained the procedure. She fails to communicate all of my test results or check my records. When she is on vacation, no one coves her duty. Things can easily fall through cracks. It is nerve-breaking to work with her.
Describe your experience with RMA of New York.
The biggest problem or RMA is communication. There is no patient portal and you can only get partial verbal information from a phone call from a nurse. RMA does not provide a consistent treatment procedure. The experiences are very different based on your doctor and nurse.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
I pay co-pays and medication for IUI procedures.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Dr. Thornton and her team do not value evidence-based treatment. They do not communicate, review all test results or investigate the best treatment for each person. The one-direction, the general approach is a waste of everyone's time and money.
0
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Successful
7
9
Age 27 - 28
2 IUI
1 IVF
PCOS
European
Income $100K - $199K
Doctor
Only Doc Seen
Neutral
Strongly Recommends
Successful
She made me feel comfortable asking any questions I had, and really tried to make sure I knew what was happening and when. I never felt like my visits were rushed or that I was just some name on a list of pts she had to get to that day. ... During my IVF cycle, Dr. Thornton saw me every time I went in for bloodwork/ultrasounds. ... At both my consultation appts, she spent at least 2 hours going over every step and procedure my husband and I would have to undergo.
There’s always a nurse to answer questions. The staff [RMA of New York] is overall very friendly and accommodating. Weakness: During monitoring, and especially at RMA East, you can feel like just a number. It gets super busy and sometimes you wait for upwards of a hour. Sometimes you don’t get to see your doctor, which can be stressful. ... All the monitoring hours are in the morning before work, but the earlier you go the better.
How was your experience with Kimberley Thornton at RMA of New York?
I honestly really loved Dr. Thornton. At both my consultation appts, she spent at least 2 hours going over every step and procedure my husband and I would have to undergo. We had a particularly hard IVF cycle (8 of our 10 embryos didn’t make it after Day 4) and when I totally lost it sobbing in her office, she was so sweet and hopeful that those two embryos were all we needed. She made me feel comfortable asking any questions I had, and really tried to make sure I knew what was happening and when. I never felt like my visits were rushed or that I was just some name on a list of pts she had to get to that day.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Definitely only see her at the Downtown office, it’s so much calmer and more pleasant. She goes back and forth between it and RMA East, but RMA East is SO much busier.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
During my IVF cycle, Dr. Thornton saw me every time I went in for bloodwork/ultrasounds. She answered all my questions and never made me feel like I holding her up or that she was annoyed when I had a million and one questions.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Melissa Moro)
Dr. Thorntons whole team was awesome. Clarissa did all the paperwork and was very organized and on top of her stuff. Kayla did fiances and really knew her stuff. We were self pay, and she helped us figure out of there was any way to cut some costs or make it a little lighter. Melissa is the IVF nurse and not only called with all my protocol, but would also immediately follow up with an email. When I got pregnant, I experienced a lot of spotting. Melissa was awesome about answering me by email or phone, and made sure all my neurotic questions were answered and me and baby were safe.
Describe your experience with RMA of New York.
Strength: The know what they’re doing. There’s always a nurse to answer questions. The staff is overall very friendly and accommodating. Weakness: During monitoring, and especially at RMA East, you can feel like just a number. It gets super busy and sometimes you wait for upwards of a hour. Sometimes you don’t get to see your doctor, which can be stressful.
Describe your experience with your monitoring appointments at RMA of New York.
All the monitoring hours are in the morning before work, but the earlier you go the better. RMA downtown is a smaller practice so much better wait time and smoother experience. RMA East is their main office and incredibly busy. They definitely see pts who are bloodwork/ultrasound before those who are just bloodwork.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
We were self pay. Only thing insurance helped with was medications (which is a huge help). IUI: about $1, 500 a cycle IVF: about $16, 000 Pregnancy monitoring: about $3, 000 PSG: $150 to do it, than $150 an egg Genetic testing: $350/person Freezing costs: $1000/year
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
As a 27 year old, she was only going to do single transfers until I had had 3 transfers that didn’t take. She does allow older women to transfer 2 earlier than that.
7
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
8
5
Age 31
1 IUI
Donor Sperm
Other
European
Income $100K - $199K
Teacher
Only Doc Seen
LGBTQ
Neutral
Doesn't Recommend
Successful
My dr [Dr. Kimberly Thornton] and I opted to do an unmedicated iui...My dr provided me with test results and said she was uncertain about something but felt safe continuing with one iui if I wanted without further testing...was very good about giving me options and helping me weigh the pros and cons of each, allowing me to make my own choices. She seemed to understand LGBT fertility care and acknowledge that it may look different from other fertility care.
Pros [at RMA of New York]: The doctors are excellent and provide great care. They have in house blood work and the nurses always managed to get my bloodwork easily and with minimal pain. The doctors listen to you. Cons: you likely won’t see your own dr for your procedure - it will likely be a stranger to you. There are so many patients that with the clinic as a while you feel very much like a number and a statistic rather than a human.
How was your experience with Kimberley Thornton at RMA of New York?
My doctor was very good about giving me options and helping me weigh the pros and cons of each, allowing me to make my own choices. She seemed to understand LGBT fertility care and acknowledge that it may look different from other fertility care.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Know the limits and rules of the clinic.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
I felt like a human with the doctor but more of a number with the clinic. Nurses that called didn’t seem to know me or my case and I had to know what my own protocol was if it was different than their standard.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I did not use any medication. I tracked my ovulation with OPK tests and called the clinic when I was ovulating and went in for iui. I did a LOT of testing before iui.
Describe your experience with the nursing staff at RMA of New York.
The nurses were great with blood work and in my appointments but the nurses who called me clearly told everyone the exact same thing. If I hadn’t really advocated for myself and insisted on speaking to my doctor before purchasing medication I would have purchased unnecessary medication.
Describe your experience with RMA of New York.
Pros: The doctors are excellent and provide great care. They have in house blood work and the nurses always managed to get my bloodwork easily and with minimal pain. The doctors listen to you. Cons: you likely won’t see your own dr for your procedure - it will likely be a stranger to you. There are so many patients that with the clinic as a while you feel very much like a number and a statistic rather than a human.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
RMA was able to get all of my appointments and testing covered by insurance. I paid about $400 for my iui itself.
What specific things went wrong at RMA of New York?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
-My dr and I opted to do an unmedicated iui. A nurse I had never spoken to called and told me I needed to purchase a list of medications. When I explained that I was doing unmedicated she swore that I needed this particular list either way. I had to demand to speak to my dr to clarify that I did not need medication. -My dr provided me with test results and said she was uncertain about something but felt safe continuing with one iui if I wanted without further testing. I called to schedule my iui and the nurse looked at my chart and said I could not do my iui. I was so upset thinking I couldn’t proceed and not understanding why. I asked to speak to my dr and she told me I could proceed and to come in that day.
8
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
9
9
Age 37
1 IVF
Male Factor
European
Ashkenazi Jewish
Income $200K - $499K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Kim Thornton] was professional, kind and ultimately got the job done! I think her only weakness is that she seems young and my husband and I sometimes found her manner of speech to be a bit millenial-esque. But that's being very nit-picky!...I'd like to think that my opinion of the clinic is truly based on my experience there and not just that getting pregnant was relatively easy for us! I was a patient at RMA Downtown, a small, intimate office which was very convenient to my home and work. I was able to go in for morning check ups and I could be the first patient seen if I got there right before 7:30. I chose this clinic primarily for insurance reasons and proximity to home and work. My husband and I both felt they were very on top of our care. They have their systems in place, we felt they worked like a well oiled machine. They were up front about our out of pockets costs, which so far have proven accurate (though still waiting for all bills to come through). The doctor and coordinator were easy to get in touch with, though I tended to communicate with the coo
I'd like to think that my opinion of the clinic [RMA of New York] is truly based on my experience there and not just that getting pregnant was relatively easy for us! I was a patient at RMA Downtown, a small, intimate office which was very convenient to my home and work. I was able to go in for morning check ups and I could be the first patient seen if I got there right before 7:30. I chose this clinic primarily for insurance reasons and proximity to home and work. My husband and I both felt they were very on top of our care. They have their systems in place, we felt they worked like a well oiled machine. They were up front about our out of pockets costs, which so far have proven accurate (though still waiting for all bills to come through). The doctor and coordinator were easy to get in touch with, though I tended to communicate with the coo
How was your experience with Kimberley Thornton at RMA of New York?
She was professional, kind and ultimately got the job done! I think her only weakness is that she seems young and my husband and I sometimes found her manner of speech to be a bit millenial-esque. But that's being very nit-picky!
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Communication with the office was very convenient. I was assigned a coordinator who helped implement the doctor's treatment plan and was easily available by email (and phone if I needed it). Plus, I got to see my doctor every time I was there and she knew us and our case well. I never felt 'lost' in their system.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
Antagonist protocol - retrieval (Gonal F 150IU sub Q daily; Menopur 2 vials sub Q daily; Ganirelix 1 PFS sub Q daily; Trigger: leuprolide, 40IU Sub Q once when directed plus 1 x 1,000IU of Novarel hCG; Azithromycin Two x 500mg for husband) Transfer: Estrace 1 x 2mg tablets up to 3x daily at times, Progesterone in Oil up to 2 ccs injected intramuscularly at times, Medrol 1 tab PO QD x 7 days; Two x 500mg Azithromycin) I can't say I remember what the rationale was for using this protocol, I assumed I just got 'the usual.' Results: retrieved 11 eggs, nine survived overnight, eight embryos survived after five days and four were free of genetic defects after PGS.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Nicole Felix)
Overall, very easy to get in touch with as I had several questions along the way. Email was best for me and them. Phone calls were fine, too, sometimes had to wait for a call back, obviously.
Describe your experience with RMA of New York.
I am currently 20 weeks pregnant from my one and only IVF transfer with RMA. Our issue was male factor infertility. We were lucky to get pregnant on the first try. I'd like to think that my opinion of the clinic is truly based on my experience there and not just that getting pregnant was relatively easy for us! I was a patient at RMA Downtown, a small, intimate office which was very convenient to my home and work. I was able to go in for morning check ups and I could be the first patient seen if I got there right before 7:30. I chose this clinic primarily for insurance reasons and proximity to home and work. My husband and I both felt they were very on top of our care. They have their systems in place, we felt they worked like a well oiled machine. They were up front about our out of pockets costs, which so far have proven accurate (though still waiting for all bills to come through). The doctor and coordinator were easy to get in touch with, though I tended to communicate with the coordinator directly most of the time. There are periods of intense communication and frequent visits and they all went smoothly. RMA is a very big operation and I did have to go to the midtown office several times for any weekend check ups, retrieval and transfer. Things were fine there though it's much more busy and less comfy as a patient. Overall, our experience was overwhelmingly positive and drama free, perhaps because it was brief and free of complications. However, should we decide to do another embryo transfer, I would certainly go back to RMA again.
Describe your experience with your monitoring appointments at RMA of New York.
As mentioned, this office is small, I could be the first person seen if I got there by 7:15 (they open the doors at 7:30). Things ran quickly and smoothly. Never really got very crowded.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
I had to pay 25% of care with insurance covering 75% (about $1,500 out of pocket). We also opted for PGS, $2,000 to RMA and $2,000 to laboratory. Caveat: I believe some insurance charges are still pending so...hopefully this is still true in a few months!
9
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
9
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
5
7
Age 38 - 39
2 IUI
4 IVF
Poor Egg Quality
Income $200K - $499K
Marketer or PR
1st of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Kimberley A. Thornton is caring and kind. She answered all my questions and gave us suggestions for our treatments. She thought we had a good chance during our consultation. We had 2 IUIs and 4 IVFs with her for 10 months. My embryos didn't last until day 5 and I never had a transferred with total 50 eggs retrieved as RMA doesn't do day 3 transfer....Dr. Kimberley A. Thornton is sweet and she answered my emails usually within a day.
RMA is huge but each department is very organized. Monitor hours can be a bit crowded sometimes but it's good overall. The billing department is also helpful and responsive. The weakness is sometimes it's less customized but they're flexible in terms of operation schedule if you need to be out at a certain time....RMA doesn't do day 3 transfer....Nurses are always responsive and helpful....The billing department is nice to work with.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Kimberley A. Thornton is caring and kind. She answered all my questions and gave us suggestions for our treatments. She thought we had a good chance during our consultation. We had 2 IUIs and 4 IVFs with her for 10 months. My embryos didn't last until day 5 and I never had a transferred with total 50 eggs retrieved as RMA doesn't do day 3 transfer. We tried differnt protocols for my IVFs but still no good news. I feel she is supportive and responsive. I wished we tranferred to another clinic sooner.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If you're going to RMA, I would find a more experienced doctor.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Kimberley A. Thornton is sweet and she answered my emails usually within a day.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
I had 4 cycles. 1st one we used antagonist protocol and Lupron flare protocol for rest of the cycles. I responded to better to Lupron flare and retrieved more eggs as well.
Describe your experience with the nursing staff at RMA of New York.
Nurses are always responsive and helpful.
Describe your experience with RMA of New York.
RMA is huge but each department is very organized. Monitor hours can be a bit crowded sometimes but it's good overall. The billing department is also helpful and responsive. The weakness is sometimes it's less customized but they're flexible in terms of operation schedule if you need to be out at a certain time.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours are easy and efficient.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
The billing department is nice to work with.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
We also used ICsI for all cycles.
5
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
8
8
Age 33 - 34
2 IUI
1 IVF
European
3rd of 3 Docs
Neutral
Neutral
Unsuccessful
We had a very straightforward experience with Dr. Thornton- - a successful FET. Overall, she was competent and pragmatic about the whole process, which we appreciated. She clearly explained and outlined all procedures in a digestible manner. Furthermore, she was accessible and available to answer our questions... While she was not the doctor that performed my retrieval, she took the time to thoroughly review my history and review everything with me so she was completely up to speed when she took over my case.
RMA downtown is a well-oiled and efficient operation. They have access to the midtown lab and facility, but it's a smaller operation, which I preferred. The strengths are that you have access to a range of services and expertise, the same thing can be a weakness because at midtown, you are one among many. At the downtown practice, I felt more like a person than a case number.
How was your experience with Kimberley Thornton at RMA of New York?
We had a very straightforward experience with Dr. Thornton- - a successful FET. Overall, she was competent and pragmatic about the whole process, which we appreciated. She clearly explained and outlined all procedures in a digestible manner. Furthermore, she was accessible and available to answer our questions.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
She's a good RE, but I don't know how well she would handle complicated cases. Partly, that hesitation is because we didn't have a complicated case, but nevertheless, if I had an out of the box diagnosis, I might have gone elsewhere.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
While she was not the doctor that performed my retrieval, she took the time to thoroughly review my history and review everything with me so she was completely up to speed when she took over my case.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
We had a straightforward eSET when we were trying for our second.
Describe your experience with RMA of New York.
RMA downtown is a well-oiled and efficient operation. They have access to the midtown lab and facility, but it's a smaller operation, which I preferred. The strengths are that you have access to a range of services and expertise, the same thing can be a weakness because at midtown, you are one among many. At the downtown practice, I felt more like a person than a case number.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
We had copays and premiums for monitoring and procedures.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Strongly preferred eSET for us.
8
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2017 - 2018, Unsuccessful
7
4
Age 36 - 37
3 IUI
1 IVF
Unexplained
Black or African-American
Income $200K - $499K
Architect
2nd of 4 Docs
Neutral
Doesn't Recommend
Unsuccessful
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation. ... Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending. ...
RMA is like a factory. ... Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number. ... For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
How was your experience with Kimberley Thornton at RMA of New York?
Dr. Thornton was very knowledgeable and thorough. She is personally kind and compassionate. She can explain these difficult concepts very easily, and without lots of jargon or sounding condescending.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
Dr. Thornton is great! Just avoid her staff if possible.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
Dr. Thornton is very caring. She remembers patients--which is a tall order considering how large RMA is! She took the time to speak with my partner after he could not attend the initial consultation.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
IUI with Letrozole, with an Ovidrel trigger. No pregnancy resulted.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Clarissa King)
RMA is like a factory. Too many things fall through the cracks, at great peril.
Describe your experience with RMA of New York.
Too big and impersonal. Too many things fell through the cracks, particularly with medications and insurance. I would wait hours for a procedure, well after the appointment time. I felt like a number.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
$500--included IUI cost, visit co-pays, and prescription co-pays.
Describe Kimberley Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
N/A
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
For one IUI, someone failed to call in the Ovidrel trigger to the pharmacy, which meant that I had to pay out of pocket. In preparing for IVF, the prior authorization failed, which resulted in a delayed cycle because I wasn't notified for two weeks afterwards.
7
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
3
0
Age 32
1 Fertility Medications
Male Factor
Ashkenazi Jewish
Sales Representative
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number).... If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
This place [RMA of New York] is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.... Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.... The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
How was your experience with Kimberley Thornton at RMA of New York?
If you have an easy issue, I am sure Dr. Thornton will be a good match. For me, it didn't work out because I felt a lot of things were really haphazard. My PCOS was not detected by her team (which should be been able to be seen from bloodwork). It also really bothered me that there was no portal to receive results. You are at the mercy of her team of nurses and they all overburdened.
What's one piece of advice would you give a prospective patient of Kimberley Thornton at RMA of New York?
If following the herd and approaching medicine with standardized approaches doesn't bother you, then Dr. Thornton is a good fit because she explains things quickly and will get you started quickly. But if you'd like a more customized approach, or an approach that does not leave any health issues out, then you're better off somewhere else.
During treatment, were you treated like a number or a human with Kimberley Thornton at RMA of New York?
To be honest, I had very little interaction with Dr. Thornton. She lets most of the nurses do the heavy lifting which is why things like PCOS were not caught. The only thing that was caught was hypothyroidism which I am very grateful for (but easy to catch with the TSH number). Clomid (which was the standard that Dr. Thornton prescribed) should not be prescribed for people who have PCOS and PCOS was indicated in my blood results.
Describe the protocols Kimberley Thornton used in your cycles at RMA of New York and their degree of success.
5 days of clomid (dose was double what it should have been) + 1 ovidrel shot + 1 IUI. Clomid should not be prescribed for PCOS. Triggers OHSS. Originally, my husband and I had come to her for sperm issues, but after taking a whole round of clomid, it was discovered that I have hypothyroidism. What was not detected was PCOS.
Describe your experience with the nursing staff at RMA of New York.
The lady who took my blood was great! She was caring. However, everyone else was hard to track down. Gave fuzzy information. And never called when they said they would.
Describe your experience with RMA of New York.
This place is a bit of a factory and impersonal. They will move you quickly though. Because of the quick movement, they may not catch important things. There's no portal so communication is incredibly difficult.
Describe the costs associated with your care under Kimberley Thornton at RMA of New York.
This is a hilarious question. I have yet to reach the finance team (4 attempts so far). I am expecting some ridiculous bill that will come out of no where.
What specific things went wrong at RMA of New York?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at RMA of New York.
Disorganized (maybe due to Covid, but that seems to be everyone's line), things were missed, and getting the results is a total pain.
3
Doctor
Kimberley Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
RMA of New York
NY - Downtown
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources