Kimberly Moon

Shady Grove Fertility

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Doctor, Nurse available by direct line
Direct line to doctor
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolGeorgetown
ResidencyGeorgetown
FellowshipNational Inst of Health
Washington DC
2021 K Street NW
Washington, DC 20006
202.296.2595
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On a scale from 0-10, how likely are you to recommend Kimberly Moon to a friend?
Strongly recommend: 41%Neutral: 23%Don't recommend: 36%7.3
14 assessments
  • 41% Strongly recommend (9-10)
  • 23% Neutral (7-8)
  • 36% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
4.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Shady Grove Fertility to a friend?
Strongly recommend: 64%Neutral: 22%Don't recommend: 13%8.4
444 assessments
  • 64% Strongly recommend (9-10)
  • 22% Neutral (7-8)
  • 13% Don't recommend (0-6)
14 assessments
5
0
Age
28
Treated
2020
Success with this Doc
Yes
Treatment
1 Embryo Freezing, Donor Eggs
Diagnosis
5
0
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations...She allowed multiple embryo transfer but advised us against it...The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
We had our initial consult with Dr Moon [at Shady Grove Fertility], but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us...The doctors don't really matter in the end, you only deal with the clinical and administrative staff...The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Age
28
Treated
2020
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$500K+
Occupation
Investor
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Embryo Freezing, Donor Eggs
Diagnosis
5
0
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr Moon was great for the initial consult and we came to her from a recommendation. We never saw her again. She was thorough and explained things fine, but she felt more like a salesperson given that she never performed any medical operations.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't bother with Shady Grove - they are terrible. The doctors don't really matter in the end, you only deal with the clinical and administrative staff.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
We had our initial consult with Dr Moon, but we never saw her again. The egg retrieval was performed by a different doctor. We mostly dealt with inept clinical and administrative staff that would not read our charts prior to speaking with us.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
N/A
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Doris Thomas)
The nurse and care coordinator do not respond to messages, would not answer questions in any way that would provide a real answer, and also do not read your chart prior to speaking with you. They asked our egg donor right before she was going under for the egg retrieval how many eggs she was keeping FOR HERSELF. She advised that she was DONATING them, but they asked her multiple times if she was keeping any for herself. We used a known egg donor, and we had to explain the situation thousands of times to everyone we spoke to. They also treated the partner (me) who was not donating sperm as not involved in the process at all, despite the fact that I coordinated all of the care.
Describe your experience with Shady Grove Fertility.
The clinic is terrible. It is a premium service where they treat you like garbage. They are disorganized. We got passed around to multiple coordinators and they forgot to tell us. The process is stressful and expensive and Shady Grove makes you feel like a dollar sign without providing any sort of premium service at all. The facilities are nice and we had a good medical outcome, but the process to get there was miserable.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
$19k for egg retrieval $8k for drugs $1,500 for required social work $1,000 for genetic counseling $3,000 for miscellaneous fees
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She allowed multiple embryo transfer but advised us against it.
How competent was Shady Grove Fertility at LGBTQ care?
They were OK with LGBTQ. We used a known egg donor who was related to me and used my (male) partner's sperm. I was often not included in things because I had no medical interaction, but I coordinated all of the care. They never bother to read your chart, so you have to explain every time you speak with someone what the situation is, which can be uncomfortable. They never were discriminatory, but they were far from thoughtful.
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Failed to call with results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
They never return your call, they do not read your chart, they switched our clinical coordinator without telling us, they failed to keep us updated on the results of the biopsy, and they asked our egg donor if she wanted to keep eggs for herself. They also would not show our egg donor how to do the shots, would not even help her with the first round. They also made us order a full batch of drugs and then only used 1/4 of them, so we had to pay $8k and only used $2k worth of drugs.
5
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
LGBTQ Care
0
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
LGBTQ Care
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
33 - 37
Treated
2016 - 2020
Success with this Doc
?
Treatment
2 IUI, 3 IVF
Diagnosis
Male Factor, Unexplained
6
7
While I know she [Dr. Kimberly Moon] knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Both [nurses at Shady Grove Fertility] showed compassion and answered my portal questions on the same day and with accuracy...Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00...There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekd
Age
33 - 37
Treated
2016 - 2020
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Male Factor, Unexplained
6
7
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is well educated and seems to be a numbers person. During our consult for our second IVF cycle with her for a second biological child, she ran our data from our cycle 2 years prior through a spreadsheet they had to predict likelihood for success with unexplained infertility and our age and the numbers were so-so. I pushed and asked why we only ended up with (1) blastocyst when I had 21 retrieved and 17 mature/fertilized. She responded that to her that points to male factor infertility bc the cells live off the maternal protein the initial 3 days and then once getting past 4-cells they live off the male DNA. Since we still had 10+ embryos after our Day-2 update and then only 1 come day 5/6/7, she deducts there are some MFI issues and referred us to the urologist in her practice if we wanted more information. If we had decided not to go, then we never would have learned about the Sperm DNA Fragmentation test that is available. I don't know why this test wasn't recommended after our initial 2-failed IUIs or when his semen analysis in initial work up was so-so. The results came back that 36% of his sperm had DNA fragmentation and success for frag over 30% isn't good. For our IVF cycle in 2019 to attempt for our second baby, the urologist recommended he perform a TESE procedure on my husband to get to the source of the sperm before they get fragmented in ejaculation. Again, we had 21 retrieved and 17 mature/fertilize but only 2 make it to blastocysts (day 5 & 6). They were tested and both came back abnormal. At that point, Dr. Moon and the board reviewed our case and decided we could not continue in the Shared Risk program, unless we used 50% donor sperm and 50% of my husband's. While I get they want to protect their data and pregnancy rates, this felt like a blow that they didn't have faith in our future outcomes. We want a full biological family and we know it is possible since we have our son; we'd think they would come up with ways to help overcome this DNA fragmentation. They moved our deposit for Shared Risk over to a Multi-Cycle program (2 tries) and then I don't know what we'll do if those two don't work..... After that failed cycle, I read up on whatever studies I could find and put my husband on supplements for 3-months and he was trying to work on getting his BMI down since the clinic didn't have any recommendations on what we could do to make a difference. Sadly our March 2020 IVF cycle had about 20 retrieved; 18 mature and fertilized and only 2 made it to blast again and both came back abnormal again. We have a teleconference with Dr. Moon this afternoon to talk about next steps, I guess. Curious to see what she'll say....
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Don't be afraid to do your own research and schedule calls with her to get questions answered.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
My response is mixed. While I know she knows who my husband and I are and preformed 2/3 of my egg retrievals, I also feel we're a number in that i don't feel like a lot of time and effort is being put in to figure out a creative way to mitigate our MFI and allow us to have another biological baby. After our failed IVF cycle in 2019, we were recommended to use 50% donor sperm on next cycle. I feel like there has to be other options out there.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't recall the treatment protocols for my (2) IUIs, but for my (3) IVF cycles she had me on an antagonist protocol with 225 Gonal-F and (3) vials of Menopur. I am slower to respond, esp. my right side, so my 3rd cycle I was started on these higher doses and stayed pretty steady throughout cycle. Only (1) IVF cycle in 2017 was successful with producing (1) blastocyst (our son). Have a tele-consult with our Dr. this afternoon and am curious if there is another protocol we can try for our final cycle.
Describe your experience with the nursing staff.
Lana and Caroline were the two I remember communicating the most with during my two cycles the last 6-months. Both showed compassion and answered my portal questions on the same day and with accuracy. In 2017 I did have (1) assigned nurse, Kate Manders, and I didn't 100% care for her. She was nice enough but seemed pretty cold/robotic. She is now the K Street Patient Care Coordinator or Office Manager or something to that effect.
Describe your experience with Shady Grove Fertility.
Strengths - Monitoring appointments are quick and efficient. There are many location options to visit. The Rockville surgery center is well decorated and relaxing and the staff there have always been great. I have been pleased with my retrieval experiences. Weaknesses - Not enough convenient weekend clinic options. Upper MD has Rockville, VA has Fairfax, DC has K Street, but those of us in Southern Maryland don't have anything and have to drive 30-60 minutes for weekend monitoring appointments. The K Street office also doesn't have a free parking option, if not on Sunday's. I was able to monitor at Waldorf for my March 2020 cycle and save on the headache of fighting DC traffic and parking meters, but I don't know if I will be able to do that for future cycles. Another weakness is operating hours -- would be helpful if the clinics opened at 6a for monitoring on weekdays and stay with 7a on weekends so patients can still get to work at a semi-decent hour.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Shared Risk for my age was $22,500.00 Multi-Cycle (2 cycles) was $18,500.00 PGT-A Testing - $5,000.00 TESE - $5,000.00 Sperm Analysis - $50.00 Sperm DNA Fragmentation Test - $250.00
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
6
Doctor
Kimberly Moon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kimberly Moon at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

7
7
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
7
7
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility)...took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began...29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA)...Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
Age
33 - 34
Treated
2019 - 2020
Success with this Doc
?
Race
Black or African-American
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Unexplained
7
7
How was your experience with Kimberly Moon at Shady Grove Fertility?
We felt well guided under our care of Dr. Moon. She is frank, to the point and is usually quite clear in her prognosis and decision-making, though we had a bit of an oddball case (says everyone dealing with infertility). I would've liked to have Dr. Moon at our retrieval and transfers but frankly, that's not how Shady Grove works and we understood that clearly before we began. I would like to see more clarity on communication with regard to the pandemic, the clinic, not necessarily Dr. Moon herself, waited a long time, gave unclear directives and made the experience much more unclear; we understand no one plans for this, but the clinic gave very little clarity on action plans for us when it all happened mid-transfer. It was really hard to deal with that uncertainty and I hope communication for Dr. Moon and others improves to reassure patients within each person's portfolio.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
No direct advice; continue to give each person time on the feedback calls; we really loved after our retrieval that we didn't receive the numbers we assumed would happen and Dr. Moon took a Sunday call with us to sort through it and give us feedback on how we would approach it moving forward!
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was clear in her protocol and treated us and our case with respect each time we met.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Antagonist protocol - Lupron not HCG to lessen risk of OHSS; stimmed for 11 days with Gonal-F, Menopur, and then Ganirelix/Cetrotide. 29 eggs collected, 17 mature, 7 fertilized, 4 made it to blastocyst (1AB, 3AA). Transferred 4AB embryo, pregnant but likely will be ending in a miscarriage (hcg not rising appropriately on second blood draw).
Describe your experience with the nursing staff.
We came into our first cycle as changes were being made to the nursing staff. Therefore, we went from having one primary nurse we worked with to having a team of nurses that seemed to change quite a bit. I would advise there has to be some sort of communication by the clinic to change these things; people get attached, and rightfully so in a process like this and when changes to nursing teams are made, it can make things like communication change. I'd like to see Shady Grove be more forthright with this information before changes simply show up.
Describe your experience with Shady Grove Fertility.
Clinic can feel like a conveyor belt; personalized care with a doctor, when seen by your doctor, is good but between starting my IVF cycle and likely ending this pregnancy in a miscarriage, I've talked directly to my doctor four times which when I really think about it, is pretty low for a 45 day span of invasive treatments. I think there is a lot of responsibility built into this that the nurses play which is great, however, with the recent switch to team nursing it really can be hard to feel "connected" to anyone at the practice. I hope that Shady Grove is able to balance this out and provide continuous personalized care to many but also still being clear on the quality aspect!
Describe your experience with your monitoring appointments at Shady Grove Fertility.
Yes, total cluster 45 min wait times for some days. Not the best way to start and there is then no point to providing monitoring appointments if it's first-come first serve open-ended whenever you want to show up!
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Covered by insurance
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/A
What specific things went wrong at Shady Grove Fertility?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Shady Grove Fertility.
Nothing specific went wrong, but there were a lot of monitoring appointments that weren't set and were just loosely scheduled, which is how this clinic works, for better or worse. I wish there were set monitoring times, I had 30-45 mins waits at the beginning of my IVF cycle for a blood draw which just is because there is an overload of folks scheduled at the exact same time. Too open-ended for scheduling, there really becomes no put to even schedule then.
7
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kimberly Moon at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. ... I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Shady Grove feels like an institution, and that carries pros and cons with it. ... Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable). ... Robin [nurse] has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
Age
36 - 39
Treated
2016 - 2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Kimberly Moon at Shady Grove Fertility?
I've been a patient of Dr. Moon's for about three years, and have seen her about seven times: once for an initial consultation, again for a second consultation two years later, three or four times during my monitoring for my four IUIs, and most recently for another consultation after my IUIs were not successful. Every time, she has been warm, empathetic, and helpful. I really appreciate how she writes out the details of my protocol--the protocol itself and the medical explanation behind it--on a separate sheet of paper so that I can take it home with me. While I saw her only occasionally during my monitoring, I never expected to see her every day, as my clinic is large and the nurses are very capable. When she broke the news that I have low ovarian reserve, she showed a lot of compassion, even when I got very emotional in her office. She also encouraged me to explore options (donor egg and donor embryo) that I wouldn't have considered; clearly, she cares about getting me to my end goal of a baby. I have referred multiple friends to her. While I haven't yet been successful in getting pregnant, I consider this a fault of my eggs, rather than Dr. Moon--she's not a magician! I feel lucky to have a doctor who is so supportive, particularly since I'm a non-traditional patient (as a single mom by choice).
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Also , it's helpful if you look through the clinic's website before seeing her, as it has a lot of good information on it; with a bit of background, you'll be able to ask informed questions and make the most of your time with Dr. Moon.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Moon has been warm, friendly, and empathetic throughout my treatment, from my initial consultation through my most recent IUI. She shared her own experience with infertility very early on, and established a good rapport with me, which was important to me as a single mom by choice. When I broke down sobbing in her office, she never made me feel embarrassed or uncomfortable. I put a lot of stock in bedside manner, and Dr. Moon has absolutely exceeded my expectations since day 1.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Based on my initial testing, Dr. Moon diagnosed me with low ovarian reserve. She indicated that if cost was no object, she would recommend that I go straight to IVF. Because I have no insurance coverage for fertility treatment, cost is an object. She said I could try a few IUIs, and then decide to go to IVF, or then go to donor embryo. I appreciated that she didn't try to push one protocol over another, and left this very personal decision up to me. In terms of IUI natural versus medicated, she indicated that medicated IUIs would cost more and have a higher risk of multiples, without much of a payoff (ie, they would only raise my chance of a successful pregnancy by a few percentage points). After I did a first IUI completely unmedicated, she suggested that I use a trigger shot (Ovidrel) for my second IUI; I appreciated that she was looking at and thinking about my protocol and what would be most successful. I did three more IUIs, unmedicated except for a trigger shot, none of which were successful--but based on Dr. Moon's initial prognosis, I didn't really expect them to be. I did the IUIs because I needed to give using my own eggs a shot before I moved to donor egg or embryo. Dr. Moon understood and supported this decision. After four unsuccessful IUIs, she recommended that I move to another protocol, and I concurred.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Robin Peterson)
Robin has been great--extremely responsive and easy to get in touch with, very warm and friendly and helpful. I've always felt like she's in my corner and I could ask her anything.
Describe your experience with Shady Grove Fertility.
Shady Grove feels like an institution, and that carries pros and cons with it. I call it the "Bank of America" of fertility clinics, in the sense that they dominate the local market here. That said, while I usually prefer a more intimate, personal approach, I decided to stick with them because I love my doctor and nurse, and because I think they get results (even if I haven't yet been successful). Also, because they are larger, they are able to offer additional resources like support groups (the one that I attend has been invaluable).
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had insurance coverage for most of my diagnostic procedures and consultations, and for none of my actual fertility procedures. I paid $1200 for each IUI (actually, I paid $1140, as I had a 5% discount through their discount program).
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
N/a (though I think she usually recommends single embryo transfer).
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
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Ask a Question

Ask this reviewer a question about their experience with Kimberly Moon at Shady Grove Fertility.

Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
?
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
9
10
I find Dr. Moon very personable and honest, which is great. Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed, even though they asked me my birth date multiple times ... Dr. Moon is very open and a candid communicator. She was honest about whether she thought I should pursue treatment, and when one cycle wasn't going well, she was honest about whether she thought I should cancel or not. I really appreciate the fact that every time I talk to her, I know I'm hearing exactly what she thinks about my situation.
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs... I always found everyone friendly, empathetic, and caring....I remember that I got 4 cycles/20 eggs for $12k + med costs....Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed
Age
37 - 40
Treated
2015 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 Egg Freezing, Donor Sperm
Diagnosis
9
10
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is very open and a candid communicator. She was honest about whether she thought I should pursue treatment, and when one cycle wasn't going well, she was honest about whether she thought I should cancel or not. I really appreciate the fact that every time I talk to her, I know I'm hearing exactly what she thinks about my situation.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
I would just say good luck with the treatment! There are definitely no worries or concerns about Dr. Moon herself.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I find Dr. Moon very personable and honest, which is great. Sometimes the small niceties are missing -- e.g., once I had a retrieval on my birthday and no one noticed, even though they asked me my birth date multiple times and the current date was written down everywhere, LOL.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I don't remember all the details of my retrieval, but I think the procedures were pretty standard. I used Bravelle (+ one other drug I'm not remembering), standard trigger shots (only one intramuscular), and never had any problems recovering from the actual retrievals.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: (don't remember))
I don't remember many specifics, but I always found everyone friendly, empathetic, and caring.
Describe your experience with Shady Grove Fertility.
Shady Grove does a huge business in the DC-area and knows how to treat its patients. There are no "emotional frills" -- or maybe I just haven't needed them -- but the treatment is efficient and empathetic to its patients' needs.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I remember that I got 4 cycles/20 eggs for $12k + med costs. There was a refund if you only did one (or maybe two) cycle(s), but since I didn't take that option I don't remember the details.
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
I haven't gone through embryo transfer yet, but Dr. Moon seems open to eSET, for which I am extremely grateful.
9
Doctor
Kimberly Moon
Communication
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Kimberly Moon at Shady Grove Fertility.

10
10
Age
39 - 41
Treated
2015 - 2017
Success with this Doc
?
Treatment
6 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
10
10
Dr. Moon is extremely efficient (i.e. brisk in her manner), but she's also extremely thorough and approachable. She shared early on that she went through IVF to conceive her own children, so she's able to empathize. I found her to be warm, friendly, and willing to answer as many questions as I could throw at her....Let her know early on if you're the type of patient who wants to know the nitty-gritty of treatment details, as she tends to only offer information about the very next step unless you request more detail.
Self-pay with Aetna discount. Fresh IVF single cycle with ICSI: $7500. Fresh cycle with ICSI and cryopreservation for PGS: $10,700 (plus $2000 to off-site PGS lab). Additional FET: $1850....Shady Grove is a machine. I thought I would experience this as a downside--it even led me to a different clinic for my initial attempts--but I ended up viewing it as a net positive. They're efficient. They're experienced. They are laden with resources. Every recommendation is stats-driven because they have such a wealth of data available, but I found my doctor willing to tailor my treatment according to my personal history and input. I never felt like I was slipping through the cracks the way I did at my old clinic.
Age
39 - 41
Treated
2015 - 2017
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, IVF
Diagnosis
Diminished Ovarian Reserve
10
10
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon is extremely efficient (i.e. brisk in her manner), but she's also extremely thorough and approachable. She shared early on that she went through IVF to conceive her own children, so she's able to empathize. I found her to be warm, friendly, and willing to answer as many questions as I could throw at her.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
You're in good hands! Let her know early on if you're the type of patient who wants to know the nitty-gritty of treatment details, as she tends to only offer information about the very next step unless you request more detail.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I appreciate that Dr. Moon treats me like a fellow adult with intelligence and agency over my care. I never felt that she was condescending to me. I also get the impression that she tailors the information provided to her patients according to the amount of detail they desire.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I was "old" (37 at first consult, 40 at treatment) with mixed signs of diminished ovarian reserve. Dr. Moon recommended (and used) an estrogen priming protocol. Still in the stims phase of my first IVF cycle, but so far the response is approximately what she predicted (i.e. not many eggs, but we weren't expecting many).
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kate Philipps)
Kate is so on top of her game! She gets back to me almost instantaneously whenever I have questions or concerns, and she's generally able to anticipate issues before they arise.
Describe your experience with Shady Grove Fertility.
Shady Grove is a machine. I thought I would experience this as a downside--it even led me to a different clinic for my initial attempts--but I ended up viewing it as a net positive. They're efficient. They're experienced. They are laden with resources. Every recommendation is stats-driven because they have such a wealth of data available, but I found my doctor willing to tailor my treatment according to my personal history and input. I never felt like I was slipping through the cracks the way I did at my old clinic.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Self-pay with Aetna discount. Fresh IVF single cycle with ICSI: $7500. Fresh cycle with ICSI and cryopreservation for PGS: $10,700 (plus $2000 to off-site PGS lab). Additional FET: $1850.
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
Shady Grove as a practice has so much data at their fingertips because they're a machine. Their recommendations are very specific to your age, prognosis, and history. But they certainly try to minimize the risk of multiples.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

4
1
Age
38
Treated
2015
Success with this Doc
No
Treatment
1 IVF
Diagnosis
Tubal Blockage, Unexplained
4
1
Dr. Moon overall was a nice lady. I am a nurse and understood many of the things that were going on but my husband did not and he always felt dismissed. I saw her on my initial consultation and one other time. She did take time to come and give me an ultrasound while the regular staff was at lunch and I was having a miscarriage. Other than that she never performed one procedure. I saw a variety of other dr's. She did call after my miscarriage and I explained to her a complacation that I was having and she brushed me off. I had to be seen at an urgent care. She never even called after my failed transfer
They [Shady Grove] arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional... I signed up for a certain type of plan where you pay for so many and if they arw unsuccessful then you get reimbursed. I should have had like 6 treatments. After the first one they started sending me bills for every little thing. When I inquired about it they claim that that was not what plan I was under and that I was a pay as you go pt. Meanwhile I provide them with all of the correspondance with my financial guy and got no where. They would not budge.
Age
38
Treated
2015
Success with this Doc
No
Race
European
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 4 Docs
Treatment
1 IVF
Diagnosis
Tubal Blockage, Unexplained
4
1
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon overall was a nice lady. I am a nurse and understood many of the things that were going on but my husband did not and he always felt dismissed. I saw her on my initial consultation and one other time. She did take time to come and give me an ultrasound while the regular staff was at lunch and I was having a miscarriage. Other than that she never performed one procedure. I saw a variety of other dr's. She did call after my miscarriage and I explained to her a complacation that I was having and she brushed me off. I had to be seen at an urgent care. She never even called after my failed transfer
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Ask a lot of questions ans do not expect much
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Many times when I would go in for my blood draws or scans there was only standing room because there were so many patients. It was very impersonal. Everyone there is nervous and scared and possibly desperate and they just chat about whats for lunch and what they did for the weekend. Very insensitive.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I did a round of drugs for egg retrieval (injections, pills and vaginal suppository). Had a "practice" egg insertion, the actually incantation and then a frozen transfer. During the frozen cycle I participated in a clinical trial.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Jennifer Wood)
Jennifer was very organized but she would mainly communicate via email. If you called you would never get an answer. When I was actively going through a miscarriage she never once said sorry or showed any sympathy she only told me to calm down
Describe your experience with Shady Grove Fertility.
They arw good at making appointments that work for you. The phlebotomist are super nice and they are the only ones who remember your name. The receptionist are very rude and unprofessional
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Around $10,000
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
She only suggested/recommended single transfer
What specific things went wrong at Shady Grove Fertility?
  • Lost paperwork
  • Failed to order appropriate test
  • Lost or damaged samples
Describe the specific things that went wrong at Shady Grove Fertility.
When I had my miscarriage, I passes the fetus at home and was told to bring it in when I arrived for my D&C. I was asked if I would like to have genetic testing done and I did. They did not send the fetus along with the other tissue and I got a bill for $600. I was not informed of the cost of the test and they lost the critical portion of the specimen so I got no actual results. Second: I signed up for a certain type of plan where you pay for so many and if they arw unsuccessful then you get reimbursed. I should have had like 6 treatments. After the first one they started sending me bills for every little thing. When I inquired about it they claim that that was not what plan I was under and that I was a pay as you go pt. Meanwhile I provide them with all of the correspondance with my financial guy and got no where. They would not budge.
4
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
1
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
32
Treated
2015
Success with this Doc
Yes
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
10
8
I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well... I know I asked lots of questions at times, and all were answered patiently... thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant.
Call backs [at Shady Grove] were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone...Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
Age
32
Treated
2015
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Lawyer
Order & Number of Docs Seen
4th of 4 Docs
Treatment
8 IUI, 2 IVF, Donor Sperm
Diagnosis
10
8
How was your experience with Kimberly Moon at Shady Grove Fertility?
I'm a fan - I imagine success has something to do with it, but the overall experience was good. I knew by the time I got to Dr. Moon that I was going to struggle conceiving, and that it wasn't for any identifiable reason. That helped temper my expectations I think. I thought she was reasonably realistic (given my numbers that gave no reason to think my results should be abysmal), and confident without being arrogant. I know I asked lots of questions at times, and all were answered patiently.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Shady Grove is a bit of a factory, yes, but I felt like Dr. Moon individually took sufficient time to meet with me, answer my questions, go over my past history (and abysmal results) and talk about options. She personally called with the information on transfer day, which I greatly appreciated. She was great during appointments as well.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
Standard antagonist protocol - BCP followed by FSH, menopur and then cetrotide I think. Attempting to keep growth slow but steady, and keep all follicles in range. Aiming for fewer high quality follicles (as someone who could produce a fair number, but of poor quality). Standard trigger criteria, but we held off a day or two based on history, so things were slightly larger. On my FET, it was medicated, so BCP and then something (can't recall).
Describe your experience with your nurse at Shady Grove Fertility.
Nurses were hit or miss. Staff as a whole was a bit hit or miss, though more good than bad. Appreciated the splitting of blood draws from general nurses (keeping it with people who knew what they were doing). I'd describe things as generally efficient, and well run, on the nursing side.
Describe your experience with Shady Grove Fertility.
I think the strength is in the solid lab, significant experience and range of doctors to choose from. They do seem to use standard protocols, but that was fine. I'm not crazy about the BCP use, but it's a must - there's not a lot of flexibility in that area. I was able to get some concessions on some policies by getting Dr. Moon on board, and it was frustrating to have to do so. The standard weekend hours and multiple locations was good - no worrying about timing there. They generally had a range of appointments available, though weekends could be hit or miss. Some things were very standardized which generally helped it run smoothly. But there were times things backed up, with waits of 45+ minutes. The financial people may have changed in the past 2 years, but that was the worst/most maddening part. It may be less so if you're not using insurance, but I had to do a significant amount of leg work on running down pre-authorizations and getting statuses and poking and prodding. It was incredibly frustrating, and I would say that's the part that is most off putting about the clinic.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Insurance covered in large part, so I don't recall.
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Call backs were generally very late. It was nerve-wracking, because often you wouldn't get a call back until after phone lines closed - which made it difficult if you didn't get one to get ahold of someone. I only failed to get a call back once, on a weekend - but I was able to get the information I needed via the answering service process. But there were days it was late enough I was wondering whether I'd been missed.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

8
6
Age
42
Treated
2014
Success with this Doc
Yes
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
6
Dr. Moon was used to working with SMCs and was recommended to me. She reviewed my file and gave me plenty of time to talk about my history and the potential options at her clinic. I knew what I wanted to do and she was quick to help me figure out next steps and also worked hard to help me determine which donor was the right one for me....She was kind, listened to my story, helped me pick an egg donor, and was very responsive when I had an issue with the RE that handled my transfer....
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info...I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine....The clinic failed to complete the appropriate tests on the Egg Donor. The clinic gave me personal information about the donor which allowed me to know her name. ..
Age
42
Treated
2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
IUI, IVF, Donor Eggs, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Unexplained
8
6
How was your experience with Kimberly Moon at Shady Grove Fertility?
Dr. Moon was used to working with SMCs and was recommended to me. She reviewed my file and gave me plenty of time to talk about my history and the potential options at her clinic. I knew what I wanted to do and she was quick to help me figure out next steps and also worked hard to help me determine which donor was the right one for me.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I specifically sought out Dr. Moon on the recommendation of others due to the large size of the clinic and the factory feel of the operation. She was kind, listened to my story, helped me pick an egg donor, and was very responsive when I had an issue with the RE that handled my transfer.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
I got pregnant on my first DE transfer so I didn't have a rigorous protocol.
Describe your experience with the nursing staff.
I had very little experience with the nursing staff due to using DE. The staff who were around during my transfer were fine.
Describe your experience with Shady Grove Fertility.
I think Shady Grove has a high quality lab and has high success due to this. The rest of the operation is large, I felt like a # and they had several major errors during my time there--for example failing to get an ultrasound on my egg donor on her last visit so they had her trigger without all of the necessary info. The RE who handled my transfer was awful and I worried that he purposely botched my transfer due to his attitude. In the end, I luckily got pregnant that cycle and was done with any fertility treatments.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I chose a guaranteed DE program and it was expensive. I think the cost was $30,500. I've tried to block out the cost but my daughter was well worth the money!
Describe Kimberly Moon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility.
The clinic strongly prefers eSET for DE.
What specific things went wrong at Shady Grove Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Shady Grove Fertility.
The clinic failed to complete the appropriate tests on the Egg Donor. The clinic gave me personal information about the donor which allowed me to know her name. The RE who completed my transfer didn't know the quality of all of my specimens and tried to browbeat me into transferring one without the information. In the end, an embryologist was able to provide that information within a few minutes and we proceeded. But I was beyond distraught by the RE's attitude and the lack of embryos from a proven egg donor. My RE, who I had been working with, did respond appropriately when I contacted her with my concerns.
8
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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1
2
Age
42
Treated
2017
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
1
2
[Dr. Kimberly Moon] Treated me as if I was a younger patient. I am older, so treatments selection may have been too harsh on my eggs. She adjusted protocol which yielded more, poor quality eggs. She didn't listen to my concerns and my money went down the drain along with precious time.... THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
[Shady Grove-Washington DC has] old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference .... THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
Age
42
Treated
2017
Success with this Doc
No
Race
Black or African-American
Income
$100K - $199K
Occupation
Accountant
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
Male Factor, Poor Egg Quality, Unexplained
1
2
How was your experience with Kimberly Moon at Shady Grove Fertility?
Treated me as if I was a younger patient. I am older, so treatments selection may have been too harsh on my eggs. She adjusted protocol which yielded more, poor quality eggs. She didn't listen to my concerns and my money went down the drain along with precious time.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
IF you're older, find someone else. If you're younger, you may stand a chance conceiving.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Eventhough my hormone levels and AMH were that of a younger person, my protocol was not tailored for a person of advanced age and I feel the "standard" protocols I was going through possibly fried my eggs, hence further issues with egg quality. I kept insisting for other options and it wasn't considered at all.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
THe first cycle was standard protocol- Gonal F , menopur, centrotide. HGH. The second included the previously mentioned but also a lupron stop..yielded more eggs then previous protocol. Overall, over 41 eggs retrieved but none were of quality.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Kate)
There were issues in the beginning but overall I think it she was better.
Describe your experience with Shady Grove Fertility.
old standard conservative methods- resistant to alternatives. Acupuncture and yoga are now being encouraged. When I had mentioned it during my cycle, I was told that it wouldn't make a difference . Older patients should really seek elsewhere for treatment.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Over $25k
What specific things went wrong at Shady Grove Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Shady Grove Fertility.
Slight issues with weekend nurses, but aside- clinic runs well.
1
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
2
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
Dr. Kimberly Moon was very warm and caring with my wife and I. She was patient and very good in helping us achieve every necessary step to move forward with our journey...Doctor Moon was a total professional with my wife and I. As this procedure is already delicate and somewhat stressful for my wife and I, Dr. Moon remained engaged, very attentive and absolutely patient with us...We've only reached the point of me taking the Clomid for my low sperm count.
The clinic [Shady Grove] first of all was very clean and smelled good. The staff was very professional and friendly. It didn't feel like a fertility clinic at all. There were so many gorgeous pictures of precious babies in the clinic that it made you feel like everyone in the staff is rooting for every single client to give life....Every time we had questions or sent emails to Katie she would get back to us right away and remained engaged with us.
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
?
Race
Black or African-American
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
Fertility Medications
Diagnosis
Male Factor
10
10
How was your experience with Kimberly Moon at Shady Grove Fertility?
Doctor Moon was a total professional with my wife and I. As this procedure is already delicate and somewhat stressful for my wife and I, Dr. Moon remained engaged, very attentive and absolutely patient with us.
What's one piece of advice would you give a prospective patient of Kimberly Moon at Shady Grove Fertility?
Be prepared to have your mind as ease with Dr. Moon and her wonderful staff
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
Dr. Kimberly Moon was very warm and caring with my wife and I. She was patient and very good in helping us achieve every necessary step to move forward with our journey.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
We've only reached the point of me taking the Clomid for my low sperm count. We have not moved any further as of yet.
Describe your experience with your nurse at Shady Grove Fertility. (Assigned nurse: Katie Philippes)
Every time we had questions or sent emails to Katie she would get back to us right away and remained engaged with us.
Describe your experience with Shady Grove Fertility.
The clinic first of all was very clean and smelled good. The staff was very professional and friendly. It didn't feel like a fertility clinic at all. There were so many gorgeous pictures of precious babies in the clinic that it made you feel like everyone in the staff is rooting for every single client to give life.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
The total for our procedure is around $23,000
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
10
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

2
7
Age
32
Treated
2016
Success with this Doc
?
Treatment
Diagnosis
PCOS
2
7
I only saw her [Dr. Moon] twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming...You will never see or talk to her other than the initial consult and when planning treatment...
Spent under $1k for two rounds of Timed Intercourse [at Shady Grove - DC K St], 2 doctor consults, HSG, Semen Analysis, and bloodwork...
Age
32
Treated
2016
Success with this Doc
?
Race
Black or African-American
Income
$100K - $199K
Occupation
Operations
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
PCOS
2
7
How was your experience with Kimberly Moon at Shady Grove Fertility?
You will never see or talk to her other than the initial consult and when planning treatment.
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
I only saw her twice. From there the communication was with her nurse coordinator. I feel like a number. She's not warm or welcoming.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
Spent under $1k for two rounds of Timed Intercourse, 2 doctor consults, HSG, Semen Analysis, and bloodwork.
2
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
8
She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
[Shady Grove] was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends...She [Dr Kimberly Moon] was honest and professional yet understood the deeply emotional aspects of infertility...She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
Age
37 - 38
Treated
2013 - 2014
Success with this Doc
Yes
Race
European, Ashkenazi Jewish
Income
$200K - $499K
Occupation
Operations
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
8
How was your experience with Kimberly Moon at Shady Grove Fertility?
She was very patient with us. Walked us through all of our options. Educated us the infertility and the unfortunate and difficult place of being "unexplained."
During treatment, were you treated like a number or a human with Kimberly Moon at Shady Grove Fertility?
She was honest and professional yet understood the deeply emotional aspects of infertility.
Describe your experience with Shady Grove Fertility.
A clinic was always available and worked with your schedule. Unfortunately, there were some very long wait times on some days - particularly weekends.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I had most of the treatments covered by insurance.
10
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Shady Grove Fertility
Washington DC
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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2
0
Age
33
Treated
2016
Success with this Doc
No
Treatment
5 IVF
Diagnosis
Unexplained
2
0
It was mainly consultation [with Dr, Kimberly Moon]...She is a bit cold and not terribly helpful, but the thing that bothers me the most is that she knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
They kept trying to sell us on the fixed price option [at Shady Grove Fertility]. The tricky thing about the fixed price option is that it does not include medication which is a very expensive part of each round. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share...Our doctor knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second.
Age
33
Treated
2016
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 3 Docs
Treatment
5 IVF
Diagnosis
Unexplained
2
0
How was your experience with Kimberly Moon at Shady Grove Fertility?
She is a bit cold and not terribly helpful, but the thing that bothers me the most is that she knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
Describe the protocols Kimberly Moon used in your cycles at Shady Grove Fertility and their degree of success.
It was mainly consultation.
Describe your experience with Shady Grove Fertility.
Our doctor knew that we lived in Maryland and never asked if we had thought about getting secondary insurance through the state (MD is 1 of 4 states that offers this option). The practice's financial representatives hounded us for over a year and never mentioned this option either. It made us feel like the practice is a business first and care provider second. We never felt great about Dr. Moon, so we ended up going to George Washington University IVF & Fertility instead. It was the FIRST thing our new doctor mentioned. This saved us an incredible amount of money and gave us peace of mind as we weighed our options. I believe it's unethical that the practice did not share this information. They kept trying to sell us on the fixed price option. The tricky thing about the fixed price option is that it does not include medication which is a very expensive part of each round. I want other Shady Grove patients to know about this option and I thought that FertilityIQ was a good way to share.
Describe the costs associated with your care under Kimberly Moon at Shady Grove Fertility.
I believe it was a $50 consulatation
What specific things went wrong at Shady Grove Fertility?
  • Failed to convey critical information
2
Doctor
Kimberly Moon
Communication
Trustworthiness
Compassion
Explained risks
Frequency seen during appointments
0
Clinic
Shady Grove Fertility
Washington DC
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more
- Read less
Verified

This patient has provided documentation of treatment at this clinic.