Dr Hancock listened to all of my concerns and always had an answer to back up my questions, with scientific data to support it. Being diagnosed with unexplained infertility was difficult and caused me to constantly self-diagnose, but Dr. Hancock never made me feel crazy or invalidated...provided me with evidence-based explanations when needed. She was compassionate, but also to the point. She made it a point to always see me at every appointment.
RUN, don't walk to Spring Fertility and book an appointment with Dr. Hancock! She is the most down-to earth, compassionate doctor I have seen. She will truly care about you and your fertility goals, and she will do what needs to be done to get things done...Spring's clinic doesn't make you feel like you're about to embark on the most difficult journey, instead it makes you feel a sense of calm. It is clean, and inviting; the front desk staff are kind and welcoming. For how often you are at the clinic, the atmosphere becomes very important!
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is the best doctor I have ever had, hands down. Going through fertility treatments is a process, and it's so important you choose and stick with a doctor that you trust to have your best interests at hand. Dr. Hancock always reassured me when I was feeling negative, and always provided me with evidence-based explanations when needed. She was compassionate, but also to the point. She made it a point to always see me at every appointment. Even when I was told on the off chance she was in a procedure and I may have to see a different doctor, she came running to squeeze me in. I tell my husband all the time that I wish I could be best friends with her. I feel truly lucky to have had such an amazing doctor to go through one of the hardest things I have experienced in life thus far.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
RUN, don't walk to Spring Fertility and book an appointment with Dr. Hancock! She is the most down-to earth, compassionate doctor I have seen. She will truly care about you and your fertility goals, and she will do what needs to be done to get things done!
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr Hancock listened to all of my concerns and always had an answer to back up my questions, with scientific data to support it. Being diagnosed with unexplained infertility was difficult and caused me to constantly self-diagnose, but Dr. Hancock never made me feel crazy or invalidated.
Describe the protocols Kolbe Hancock used in your cycles at Spring Fertility New York and their degree of success.
I did 4 IUIs, 1 egg retrieval, and 2 frozen embryo transfers with Dr. Hancock. All my testing came back normal, so I was diagnosed with unexplained infertility. Dr. Hancock explained my treatment options, and due to insurance, I needed to start with IUI before I could move on to IVF. I received my first positive pregnancy test after my first IUI, sadly that ended in a chemical. Dr. Hancock reassured me by saying that while upsetting, this is actually a good thing because it shows my body can get pregnant. I was very optimistic going into my second IUI, however, that one and the next 2 also failed. It was then time to move on to IVF. Going into IVF I was terrified, but what made me feel better was Dr. Hancock's demeanor. She sat down with us for over an hour via zoom, and answered any and all questions that my husband and I had. She was so knowledgeable about the whole process, and left us feeling ready for this next step, now knowing what to expect. My egg retrieval went amazing. We retrieved 21 eggs, 19 mature, 18 fertilized, and 13 made it to blastocysts. With PGTA testing we were left with 12 embryos and were beyond excited. Then came our first transfer, we used a modified natural protocol, one that Dr. Hancock strongly supports; and since my hormones are all normal and I ovulate normally, it was a good option for me. All went smoothly for the first transfer, however the embryo did not stick. Obviously devastated and confused, Dr. Hancock listened to my concerns (unexplained infertility). While ERA testing is not something they usually recommend after 1 failed transfer, she was willing to do it for me if I really wanted. After speaking with my husband, we decided to forgo it, and proceed with our second transfer instead, with the notion that we would do all the testing needed if this transfer failed. Luckily, we did not need to go there, as our second transfer was successful! We are still in the early stages of pregnancy, but we feel very hopeful and we couldn't have done it without Dr. Hancock.
Describe your experience with your nurse at Spring Fertility New York. (Assigned nurse: Kris)
I have nothing bad to say about nurse Kris, and the entire care team at Spring. Nurse Kris is the kindest person I have ever met. Her voice is soft, and she is very articulate. She explains all directions thoroughly, and is always available to answer questions. Insurance claims and getting medications approved by pharmacies were sometimes a urgent matter and Kris worked so incredibly hard to make sure I got everything I needed, when I needed it, so that nothing was delayed. She is the true superhero behind the scenes. BEST. NURSE. EVER.
Describe your experience with Spring Fertility New York.
When showing photos of Spring's clinic to friends the first thing they say is 'boujie' .. and that's exactly right. Walking into Spring's clinic doesn't make you feel like you're about to embark on the most difficult journey, instead it makes you feel a sense of calm. It is clean, and inviting; the front desk staff are kind and welcoming. For how often you are at the clinic, the atmosphere becomes very important!
Describe your experience with your monitoring appointments at Spring Fertility New York.
One of the best parts of Spring, was their convenient scheduling. I work in a school, therefore I have very limited flexibility when it comes to appointments. Spring ALWAYS made it work for my schedule, whether it was 7am appointments, or random appointment times during the day, I was never stressed when scheduling. In addition, I never waited more than 5 minutes for an appointment. This took me by surprise when I first started going to spring, as I am used to waiting 10-20 min at minimum at all Dr appointments- not Spring. There are always people in and out, but you will never see the waiting room completely full. This is such an important aspect when seeking out a fertility clinic.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Spring fertility took my insurance. The only outside costs I paid were co-pays ($30), medication co-pays (varied between $2-$50), and ICSI (3K), embryo biopsy (3k), PGT testing ($300 per embryo). These were not covered by my insurance as we did not have male factor infertility or a history of miscarriages.
Dr. Hancock is patient and thoughtful, compassionate, explains things very well and is clearly very smart and competent. I scheduled a consultation following two first trimester miscarriages. After a thorough discussion in her office, she performed an US and quickly identified a potential cause. She explained further imaging that would be needed, and what steps would be taken afterwards. She was positive and thoughtful, and took the time to explain to me everything she was seeing on the ultrasound. I fully trusted her and felt that if I did proceed with IVF, I would have been in excellent hands.
The [Spring Fertility] clinic itself is clean, comfortable and beautiful. It is a calm environment. Scheduling my appointment was easy and straightforward. I felt that things were efficient on the financial side of things as well - while I was out of network and paid out of pocket, all costs were explained to me beforehand...I have never had a better patient care experience than I had at Spring with Dr. Hancock. She is exactly the type of doctor you hope to see in any setting.
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is patient and thoughtful, compassionate, explains things very well and is clearly very smart and competent. I scheduled a consultation following two first trimester miscarriages. After a thorough discussion in her office, she performed an US and quickly identified a potential cause. She explained further imaging that would be needed, and what steps would be taken afterwards. She was positive and thoughtful, and took the time to explain to me everything she was seeing on the ultrasound. I fully trusted her and felt that if I did proceed with IVF, I would have been in excellent hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Ask questions!
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
All aspects of my care were very personalized. Dr. Hancock was familiar with my OB history and understood the purpose of my visit before I stepped into her office, which I appreciated. I can honestly say, I have never had a better patient care experience than I had at Spring with Dr. Hancock. She is exactly the type of doctor you hope to see in any setting.
Describe your experience with Spring Fertility New York.
The clinic itself is clean, comfortable and beautiful. It is a calm environment. Scheduling my appointment was easy and straightforward. I felt that things were efficient on the financial side of things as well - while I was out of network and paid out of pocket, all costs were explained to me beforehand.
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock...Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy...
I felt like this clinic [Spring Fertility] offered more individualized care and more importantly the ability to try more experimental approaches... Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles...At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t...
How was your experience with Kolbe Hancock at Spring Fertility New York?
I had been attending a different clinic before seeing Dr. Hancock and I had a poor experience, three rounds of IVF, one round completely failed. I was treated like a number and when I asked my old clinic for a new plan they told me just to have faith. Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy (can’t remember if this was for endo or the test to see how long you should wait to transfer). Either way I was super nervous about it because typically they do not provide pain management for this procedure, so I was blown away when this plan was offered.
Dr. Hancock also regularly called me to check in and would ask if I had questions. I never felt rushed. At my last “big” clinic I never had that kind of care.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock.
Describe your experience with Spring Fertility New York.
Spring is a great clinic. One of my top concerns going here was that I felt clinics like NYU (my previous clinic) or Cornell, were best of the best because they’re well established and have that brand name. However, that comes with lots of pros and cons. One huge con for me was being just a number. And you’ll get that anywhere you go, but less so at Spring.
I felt like this clinic offered more individualized care and more importantly the ability to try more experimental approaches. NYU wouldn’t even suggest I take COq10 because it wasn’t proven through their research to be effective but with Spring, you’re offered SO many different approaches and treatments. For example they’re able to try ways to increase fertilization odds in their labs. With a big clinic you’re really just going to get the standard protocol.
Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles.
Overall, I wish I didn’t wait so long to switch clinics.
*I do want to note that I ended up having a spontaneous pregnancy right before my 4th round of IVF. Spring was so great in handling the transition. I will absolutely be back for my next pregnancy.
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands...Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience.
Very welcoming environment [at Spring Fertility], easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics...My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
How was your experience with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility New York?
Come with all your questions to your first visit or two, since it helps you decide whether / how to proceed.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience. She also made sure that for any questions I had that a nurse should support that a member of that team picked me up and spent time 1:1. Lots of communication throughout the process, which I really appreciated.
Describe your experience with your nurse at Spring Fertility New York.
My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
Describe your experience with Spring Fertility New York.
Very welcoming environment, easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
$10,000 for the services, meds were additional/separate
Dr. Hancock is very a very regimented and capable doctor...Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had...I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups...
Incredibly comfortable and chic clinic [Spring Fertility] which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details...Medication package was flat fee. Standard treatment prices...
How was your experience with Kolbe Hancock at Spring Fertility New York?
I requested to know how many doctors I would be seeing through this process; I'm not sure if this information would have been offered had I not asked. Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility New York?
Dr. Hancock is very a very regimented and capable doctor. I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups.
Describe your experience with Spring Fertility New York.
Incredibly comfortable and chic clinic which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility New York.
Medication package was flat fee. Standard treatment prices.