Kolbe Hancock

Spring Fertility

Rated 9
Strongly recommend: 50%Neutral: 50%9
50% strongly recommend
2 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9
9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9
9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
New York Presbyterian Hospital
Fellowship
New York Presbyterian Hospital

How Doctor Communicates

doctor, nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Kolbe Hancock works in 1 office at

Spring Fertility
Rated 9
Strongly recommend: 81%Neutral: 11%Don't recommend: 8%9

Explore Clinic
New York
114 W 41st Street, 2nd Floor
New York, NY 10036

2 patient reviews

2022, 10 Eggs Frozen
NPS
10
NPS
10
Age 29
1 Egg Freezing
European
Middle Eastern
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands...Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience.
Very welcoming environment [at Spring Fertility], easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics...My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
How was your experience with Kolbe Hancock at Spring Fertility?
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility?
Come with all your questions to your first visit or two, since it helps you decide whether / how to proceed.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility?
Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience. She also made sure that for any questions I had that a nurse should support that a member of that team picked me up and spent time 1:1. Lots of communication throughout the process, which I really appreciated.
Describe your experience with your nurse at Spring Fertility.
My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
Describe your experience with Spring Fertility.
Very welcoming environment, easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility.
$10,000 for the services, meds were additional/separate
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 11 Eggs Frozen
NPS
8
NPS
10
Age 37
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Hancock is very a very regimented and capable doctor...Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had...I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups...
Incredibly comfortable and chic clinic [Spring Fertility] which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details...Medication package was flat fee. Standard treatment prices...
How was your experience with Kolbe Hancock at Spring Fertility?
I requested to know how many doctors I would be seeing through this process; I'm not sure if this information would have been offered had I not asked. Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility?
Dr. Hancock is very a very regimented and capable doctor. I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups.
Describe your experience with Spring Fertility.
Incredibly comfortable and chic clinic which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility.
Medication package was flat fee. Standard treatment prices.
8
Doctor
Kolbe Hancock
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5