Kolbe Hancock

Spring Fertility

Rated 9.3
Strongly recommend: 67%Neutral: 33%9.3
67% strongly recommend
3 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.3
9.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
SUNY
Residency
New York Presbyterian Hospital
Fellowship
New York Presbyterian Hospital

How Doctor Communicates

doctor, nurse available by email
not available by directline
not available by directline
not available by personal cell phone
not available by personal cell phone
Kolbe Hancock works in 1 office at

Spring Fertility
Rated 9.1
Strongly recommend: 83%Neutral: 10%Don't recommend: 8%9.1

Explore Clinic
New York
114 W 41st Street, 2nd Floor
New York, NY 10036

3 patient reviews

2022, Unknown Success
NPS
10
NPS
10
Age 36
Income $200K - $499K
Engineer
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock...Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy...
I felt like this clinic [Spring Fertility] offered more individualized care and more importantly the ability to try more experimental approaches... Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles...At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t...
How was your experience with Kolbe Hancock at Spring Fertility?
I had been attending a different clinic before seeing Dr. Hancock and I had a poor experience, three rounds of IVF, one round completely failed. I was treated like a number and when I asked my old clinic for a new plan they told me just to have faith. Dr. Hancock walked me through a new custom plan and also explained all of the ways they’d change things up for better results. Something else I REALLY appreciated is that Dr. Hancock suggested that during my egg retrieval she’d also do a biopsy (can’t remember if this was for endo or the test to see how long you should wait to transfer). Either way I was super nervous about it because typically they do not provide pain management for this procedure, so I was blown away when this plan was offered. Dr. Hancock also regularly called me to check in and would ask if I had questions. I never felt rushed. At my last “big” clinic I never had that kind of care.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility?
At these “big” clinics you’re really limited to plans that are one size fits all. Dr. Hancock has the flexibility to try new things and really get to know what works for you and what doesn’t.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility?
Dr. Hancock really listened to me and understood that my previous clinic wasn’t meeting my expectations. She had an alternative plan which is something I didn’t even know was possible at the time. The care with her was like night and day. I felt like a number at my last clinic and I felt like a patient, a human, with Dr. Hancock.
Describe your experience with Spring Fertility.
Spring is a great clinic. One of my top concerns going here was that I felt clinics like NYU (my previous clinic) or Cornell, were best of the best because they’re well established and have that brand name. However, that comes with lots of pros and cons. One huge con for me was being just a number. And you’ll get that anywhere you go, but less so at Spring. I felt like this clinic offered more individualized care and more importantly the ability to try more experimental approaches. NYU wouldn’t even suggest I take COq10 because it wasn’t proven through their research to be effective but with Spring, you’re offered SO many different approaches and treatments. For example they’re able to try ways to increase fertilization odds in their labs. With a big clinic you’re really just going to get the standard protocol. Spring also treats you like a person. Dr. Hancock took the time to understand my situation and previous cycles. Overall, I wish I didn’t wait so long to switch clinics. *I do want to note that I ended up having a spontaneous pregnancy right before my 4th round of IVF. Spring was so great in handling the transition. I will absolutely be back for my next pregnancy.
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Spring Fertility
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 10 Eggs Frozen
NPS
10
NPS
10
Age 29
1 Egg Freezing
European
Middle Eastern
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands...Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience.
Very welcoming environment [at Spring Fertility], easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics...My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
How was your experience with Kolbe Hancock at Spring Fertility?
Dr. Hancock was awesome from beginning to end. She made sure I felt comfortable, helped me make my decisions along the way, and checked in on me multiple times after my egg retrieval. She was generally reassuring and encouraging, and as a result I was confident I was in good hands.
What's one piece of advice would you give a prospective patient of Kolbe Hancock at Spring Fertility?
Come with all your questions to your first visit or two, since it helps you decide whether / how to proceed.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility?
Very warm in greetings, and very careful/slow/clear when doing ultrasound exams - she gave clear heads up when she was about to do anything and explained what she saw. She answered my questions with patience. She also made sure that for any questions I had that a nurse should support that a member of that team picked me up and spent time 1:1. Lots of communication throughout the process, which I really appreciated.
Describe your experience with your nurse at Spring Fertility.
My primary nurse was exceptional - we sat together to do my first shots, she demo'd how to use the tools when I was still learning, she called me every day to check on me, and she made my IV on the day of really easy and painless, which was especially big for me because I'm generally scared of needles :) I felt very cared for and a huge part of it was the nursing team.
Describe your experience with Spring Fertility.
Very welcoming environment, easy to work with, they looked out for me and made sure I was helped all along the way. They have a variety of resources from nurses to financial consultants that helped me take control of my logistics.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility.
$10,000 for the services, meds were additional/separate
10
Doctor
Kolbe Hancock
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2022, 11 Eggs Frozen
NPS
8
NPS
10
Age 37
1 Egg Freezing
East Asian
Income $100K - $199K
Only Doc Seen
Neutral
Strongly Recommends
Successful
Dr. Hancock is very a very regimented and capable doctor...Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had...I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups...
Incredibly comfortable and chic clinic [Spring Fertility] which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details...Medication package was flat fee. Standard treatment prices...
How was your experience with Kolbe Hancock at Spring Fertility?
I requested to know how many doctors I would be seeing through this process; I'm not sure if this information would have been offered had I not asked. Dr. Hancock made sure to let me know to contact her through the portal and raise any questions or concerns I ever had.
During treatment, were you treated like a number or a human with Kolbe Hancock at Spring Fertility?
Dr. Hancock is very a very regimented and capable doctor. I felt like a human because I used my own patient advocacy, along with humor, to ensure I voiced my concerns. I feel that if the caseload was significantly higher, I may have felt more like a number, because the process of follicle counting can feel very rote after the first few follow ups.
Describe your experience with Spring Fertility.
Incredibly comfortable and chic clinic which made the frequent and invasive check-up process more bearable. Very strong and compassionate nursing team, with knowledgeable and kind doctors who are fertility experts. Tight communications within the team, which was evident based on my questions to the team and their knowledge of my case details.
Describe the costs associated with your care under Kolbe Hancock at Spring Fertility.
Medication package was flat fee. Standard treatment prices.
8
Doctor
Kolbe Hancock
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
New York
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5