Rated 8.4
Strongly recommend: 60%Neutral: 30%Don't recommend: 10%8.4
60% strongly recommend
8 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.5
8.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Utah
Residency
Tufts - Maine Medical
Fellowship
Harvard

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kristi Maas works in 1 office at

Reproductive Care Center
Rated 7.8
Strongly recommend: 56%Neutral: 20%Don't recommend: 25%7.8

Explore Clinic
Sandy
10150 Petunia Way
Sandy, UT 84092

8 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
7
Age 35 - 36
3 IUI
Unexplained
Latinx
Income $100K - $199K
Operations
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
We are preparing to do a round of IVF, so we do know that Dr. Maas will not do a multiple embryo transfer unless it's under very special circumstances. She has told us we are currently not candidates for one, and she will only do eSET...She is engaging, funny, easy to understand, and always ready to answer our questions. She was clear with her thoughts, and we always know what is next on her schedule for us. She does seem like she has too many patients/responsibilities though, as she is usually running late for any appointment and during any procedure or ultrasound, it is always fast and not a lot of time to discuss results or answer questions
The most positive thing about the [Fertility Specialists Medical Group] nursing staff is that they are always nice, welcoming, and most of them remember you which is remarkable, because we rarely had the same nurse when we went to our appointments...Our upcoming IVF round for egg retrieval has been quoted at $8000 total with an additional $6000 for genetic testing...The Front Desk team is great - they always remember you, speak to you personally when you sign in, and are usually good about pushing your records to the back if you're in a hurry
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas strictly as a doctor is amazing. She is engaging, funny, easy to understand, and always ready to answer our questions. She was clear with her thoughts, and we always know what is next on her schedule for us. She does seem like she has too many patients/responsibilities though, as she is usually running late for any appointment and during any procedure or ultrasound, it is always fast and not a lot of time to discuss results or answer questions. When a one on one is scheduled strictly to talk, she always has more than enough time and is patient and kind. For actual hands on appointments, I feel like bedside manner can be more absent as she is always super quick in speech and action and seems crunched for time. She also doesn't seem to understand different thresholds of pain across the spectrum of patients, and I was frustrated in continually trying to explain the same pain during each procedure without positive results. I will say that after sharing my concerns after a third round of failed IUI, she has stepped up immensely in the communication and caring realm, and has reached out via her staff several times to check on me during our waiting out this Covid-19 period.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
To expect to not be 100 percent looked out for as she seems to have too much on her plate. If you go in understanding that you will have to be your biggest advocate and you will have to be hands on in following up and doing your due diligence to keep track in making sure things are done on her end, it will be a great experience.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
The office leaves you feeling like a number, but time spent one on one with Dr. Maas, makes you feel like a human. She is excellent at explaining things so they're easily understood and great at answering questions, and making you feel like you're not a complete failure.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
We did three rounds of IUI, due to an unexplained fertility diagnosis. 1st round - we just did letrozole medium dose with no results 2nd round - letrozole higher dose with Clomid small dose - resulted in painful ovarian cysts that I went to the ER for, and a positive pregnancy hormone test with no implantation 3rd round - letrozole and clomid higher dose - resulted in significant clomid side effects such as eye sight being affected and very cloudy brain fog along with hyper brain and heart activity - couldn't sleep well, and my body wouldn't be still. I couldn't stop moving. Result was negative test and Dr. Maas said I couldn't take Clomid anymore due to the eye sight being affected. All three cycles were back to back without a break in between and included the pop shot 24 hours before transfer of sperm.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The most positive thing about the nursing staff is that they are always nice, welcoming, and most of them remember you which is remarkable, because we rarely had the same nurse when we went to our appointments. We were always seen by someone different. They are not great communicators, and I believe this is due to the fact that they don't seem to be assigned to specific doctors or patients. If they were, I think they would be less scattered and better at remembering patients specific information. They do not follow up unless you pin them down with a call back time, or you call back in to force a follow up. Covid-19 may have changed that, as I have received more calls during this last month, than I did in an entire year of IUI and testing with them. I really like most of the nursing staff, but not being able to be assigned to one or two specific ones has its drawbacks.
Describe your experience with Fertility Specialists Medical Group.
The Front Desk team is great - they always remember you, speak to you personally when you sign in, and are usually good about pushing your records to the back if you're in a hurry. It's been the same people since I started, so the turn over rate seems low in that department. The Finance team is confusing and disorganized. They don't pay attention to detail and when you're watching every nickel and dime because fertility treatments are expensive even with insurance, that lack of attention is very frustrating. They had the wrong version of our insurance for months, and even though we told them each time we went in, they still wouldn't correct it which resulted in our paying out of pocket for most of the three rounds of IUI because we were so frustrated at the rates they were trying to charge us based on incorrect information that they wouldn't update. After a 6 month break from three rounds of failed IUI, we decided to move forward to a round of IVF. We decided we would approach everything in the financial department very aggressively. We did our research and went in with the paperwork to back up our requests and also told them that we preferred to only deal with the head of the finance department. After we explained everything to her about our past experience, she agreed to do better on our accounts. We haven't had to fight with them as much during this year, but we also haven't had to write the check for the IVF round. They are horrible at billing...we are still getting bills from them for procedures we had almost a year ago. Overall, the clinic is average...not super cutting edge, but also not too dated. They're prices are good which is probably why they have an overabundance of clients and always seem to be scattered and in a hurry.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
We have comprehensive fertility insurance, so the costs were basically our deductible, plus expenses that weren't covered. Our upcoming IVF round for egg retrieval has been quoted at $8000 total with an additional $6000 for genetic testing. They have assured us that the highest possible amount is $8000 so they can't go over that and will most likely come in under that...with past experiences, I don't believe that they will come in under $8000.
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
We are preparing to do a round of IVF, so we do know that Dr. Maas will not do a multiple embryo transfer unless it's under very special circumstances. She has told us we are currently not candidates for one, and she will only do eSET
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Our insurance is out of state and it is mandatory for us to get our injectables from an online pharmacy. No matter how many times I give them that information so they can send the prescription, they always send it to the pharmacy they prefer... They called with results at a time I expressly asked them not to, because I wanted my husband to be there to get them at the same time I did...other times they have not called with results and we have had to call to get them. They have repeatedly misplaced paperwork for our insurance or failed to update the insurance information upon our request. We have provided them with correct information and numbers and emails from the insurance, and they still haven't updated it completely in their system. The doctor doesn't always communicate the updated protocols and procedures to the nurses right after our appointments, and we will have to call a few days later wondering why we haven't received prescriptions or updates on what to do next.
8
Doctor
Kristi Maas
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
Adaptability
5 of 5
7
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2021 - 2022, Unknown Success
NPS
10
NPS
9
Age 33 - 34
Male Factor
Recurrent Pregnancy Loss
European
Teacher
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Maas] is kind, warm and does not rush me when I have many questions. She always enters the room with an upbeat and confident demeanor. She throughly explains the procedures before doing them, showing items she may use and asks if you have questions. She also explains what is happening during procedures so you know what is going on every step of the way...She has called after work hours to ask how I was doing...
[Reproductive Care Center] Good at answering the call to make appointments. They usually are able to get people in for appointments very quickly. Sometimes billing can be a bit unclear, especially since they use outside lab services...[nurses are] Attentive, caring and supportive...There was one instance where I was not called with beta hcg results and I had to call in to leave a message and ask for the results much later in the day...
How was your experience with Kristi Maas at Reproductive Care Center?
She is compassionate and is clear with her plans for treatment. She is kind, warm and does not rush me when I have many questions. She always enters the room with an upbeat and confident demeanor. She throughly explains the procedures before doing them, showing items she may use and asks if you have questions. She also explains what is happening during procedures so you know what is going on every step of the way.
What's one piece of advice would you give a prospective patient of Kristi Maas at Reproductive Care Center?
Many patients are looking to schedule consults and appointments with her so plan ahead and know there may be a wait time to meet with her.
During treatment, were you treated like a number or a human with Kristi Maas at Reproductive Care Center?
She is personal and cares to ask about other aspects of your life outside of IVF. She has called after work hours to ask how I was doing.
Describe the protocols Kristi Maas used in your cycles at Reproductive Care Center and their degree of success.
We used the Lupron Depo shot, she performed a hysteroscopy surgery on me, she performed the Receptiva DX test on me, Tested for re-occuring loss, HSG test. She suggested trying a natural fet instead of medicated, she removed fluid from my uterus, she performed a frozen embryo transfer. She is currently working on my plan for another egg retrieval and incorporating a growth hormone injection for better embryo quality.
Describe your experience with your nurse at Reproductive Care Center. (Assigned nurse: Jayne Payne )
Attentive, caring and supportive.
Describe your experience with Reproductive Care Center.
Good at answering the call to make appointments. They usually are able to get people in for appointments very quickly. Sometimes billing can be a bit unclear, especially since they use outside lab services.
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Reproductive Care Center.
She suggested I transfer more than one embryo on my 4th transfer as one did not thaw correctly.
What specific things went wrong at Reproductive Care Center?
  • Failed to call with results
Describe the specific things that went wrong at Reproductive Care Center.
There was one instance where I was not called with beta hcg results and I had to call in to leave a message and ask for the results much later in the day.
10
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Reproductive Care Center
Sandy
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
NPS
10
NPS
10
Age 30
Male Factor
PCOS
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Maas explains everything in a way that someone who doesn't have a medical background can understand. She leaves extra time during each appointment to ensure all our questions are answered. We never feel rushed during our appointments with her. She is very kind and compassionate and shows she cares during what is one of the hardest times of our lives.
Everyone at FSMG is very kind and caring. Phone calls are returned quickly and it is pretty easy to make an appointment and not wait for 3 months to get in. Our only complaint so far would be pricing isn't laid out as easily accessible as it should be for those who may have to pay out of pocket. Otherwise, we love our experience (as much as we can) so far with everyone at FSMG.
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas is very thorough in her evaluations. We have never felt like she has left anything out. Every outside consult we've had they have said the same thing, that Dr. Maas is one of a kind and makes sure everything that can be ruled out is, in order to give us the highest chance of success with the lowest form of intervention. Dr. Maas explains everything in a way that someone who doesn't have a medical background can understand. She leaves extra time during each appointment to ensure all our questions are answered. We never feel rushed during our appointments with her. She is very kind and compassionate and shows she cares during what is one of the hardest times of our lives.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas is very knowledgeable in her field, but as always, it is good to have somewhat of a little bit of understanding of what you're walking into and have done some research on the subject as fertility treatments are very, very, in-depth.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas goes above and beyond to ensure that my husband and I thoroughly understand everything she is saying as the fertility treatment world is completely new to us. From our first appointment with Dr. Maas and her team, we have felt welcomed and informed of all that is going on. We are due to start IVF in the next few months and even now during COVID we are constantly in contact with their office for any question that comes up along the way.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
We are due to start IVF in June. We haven't started yet but Dr. Maas has gone over a rough protocol with us. Up to this point we were trying to be able to do medications or IUI but due to female and male factor infertility we are unable to.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
The nursing staff is very kind. They go over all the next steps with us. We often have questions over the phone and they quickly return phone calls and make sure we are helped out.
Describe your experience with Fertility Specialists Medical Group.
The clinic has two locations which is helpful for us, one in North County/Carlsbad and one in San Diego. Everyone at FSMG is very kind and caring. Phone calls are returned quickly and it is pretty easy to make an appointment and not wait for 3 months to get in. Our only complaint so far would be pricing isn't laid out as easily accessible as it should be for those who may have to pay out of pocket. Otherwise, we love our experience (as much as we can) so far with everyone at FSMG.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
We have insurance that covers some fertility treatments. So far we have only paid $500-$1000 out of pocket with evaluation costs, labs, meds etc.
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
No comments yet.
10
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
8
NPS
8
Age 38
3 IUI
Male Factor
European
Latinx
Income $100K - $199K
Lawyer
Only Doc Seen
IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Maas is good at explaining the procedures and answering all questions I had. She was also willing to let me do additional testing that I was concerned about, even though she didn't necessarily see it as a problem. I saw her at almost every visit ... First IUI I used letrozole and I ovulated the day prior to the IUI, which was a surprise. The second IUI, she switched to injectables in order to have more control of my cycle. That IUI ended in a pregnancy with twins, but I lost the pregnancy at 8 weeks. We tried the same protocol for IUI number 3, which failed, and we are now proceeding to IVF.
The financial team [Fertility Spec Med Grp] is not that clear with what is being charged. I have never received a detailed billing statement, though I intend to ask for one for tax purposes. They also will not give any one their billing rates, as they say it is proprietary information, although I was able to get the same information just from calling the other clinics in the area.
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas is good at explaining the procedures and answering all questions I had. She was also willing to let me do additional testing that I was concerned about, even though she didn't necessarily see it as a problem. I saw her at almost every visit (except for 2 ultrasounds performed by another doctor when she was out). I am still undergoing treatment with her (IVF retrieval).
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
Ask any questions you might have and explain to her your worries. She was good about letting me do additional testing when I was afraid I had issues after my miscarriage, even if she didn't think it was an issue based on her experience. This is important as the patient who is having all of the treatment, and whose concerns are validated and not just brushed aside.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
I always had all of my questions answered and all of the nurses know my name and ask how I was doing. May be because I was there frequently, but it was nice to know I wasn't just a number. Also, I suffered a missed miscarriage after my second IUI, and Dr. Maas called after my D&C to see how I was doing and one of the nurses also gave me hug when I went in to confirm the loss.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
First IUI I used letrozole and I ovulated the day prior to the IUI, which was a surprise. The second IUI, she switched to injectables in order to have more control of my cycle. That IUI ended in a pregnancy with twins, but I lost the pregnancy at 8 weeks. We tried the same protocol for IUI number 3, which failed, and we are now proceeding to IVF.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
FMSG has a lot of nurses. You would not be assigned one nurse, though I know a lot of them just from being in there so often. They all know my name and ask questions about my life and treatment. It seems like they are really rooting for their patients and want to see success.
Describe your experience with Fertility Specialists Medical Group.
The financial team is not that clear with what is being charged. I have never received a detailed billing statement, though I intend to ask for one for tax purposes. They also will not give any one their billing rates, as they say it is proprietary information, although I was able to get the same information just from calling the other clinics in the area. They also do not have an online portal where the patient can see their own results. After every blood draw, a nurse will call at some time that day for instructions on dosing for that night until the next ultrasound. I always got a call when I was expecting one. It would have been nice seeing the results though, since I am a visual person and also having the records for myself.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
My insurance covered half of diagnosis and half if IUI. My cost came out to about $1200 for an IUI with injections. For IVF, the cost is $12,000 for retrieval and fresh transfer, with frozen transfers costing $2750.
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I haven't specifically spoken to her about this, but I know the clinic's position is to transfer one PGS normal for all ages. For non-tested embryos, I believe above age 37 or 38 you have the option to transfer more than one.
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Specialists Medical Group.
The things that went wrong were minor. I had spoken to a nurse about seeing if Dr. Maas could request a pelvic MRI. I was told she was unable to order one. Though when I brought it up with her later, she was able to order it no problem, so seemed to be miscommunication there. It was also difficult when not in a treatment cycle to get a phone call back, although that is probably understandable. So far though, there have not been any major issues that I have found.
8
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
0
NPS
0
Age 28 - 29
2 Fertility Medications
Anovulation
PCOS
European
Income $100K - $199K
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When you sit down with Dr. Maas for a consult, she is kind. But for most of the appointments (monitoring, discussing treatment, etc.), she seems rushed and does not ask if you have any questions. Often times I left my appointment wondering what happened or why something was recommended next. I often felt in the dark. I wrote a list of questions to ask at the next appointment and I stopped her before she left to ask her about it all. This made me feel like I was just a patient to collect insurance and copayments from, not to help along in this difficult journey. Also, at most appointments, I was asked by various staff when my LMP was even though I have completely anovulatory PCOS. It seemed like the clinic should have this noted in my chart, and that made me feel like a number rather than a person.
Doctors [at Fertility Specialists Medical Group] are too busy to explain what they are doing and why...Never expect a phone call or email from a nurse - let alone from a doctor here. With an office this big, two locations, and so many staff members, there REALLY needs to be systems in place. The disorganization here is frustrating. For example, sometimes I was seen in both locations and my files were not always in the right location, even though I spoke with the front desk about ensuring my files would be available when I made each appointment. Also, when I finally decided I deserved better patient care, I requested my medical records and some of the records were missing. I had to advocate for myself to get the complete set of records because this office didn't have it all together themselves.
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas is kind, intelligent and well-trained. I appreciated that she does seem to care, but she seems to have too many patients. I did NOT feel well cared for by her or this clinic. The rushed time at monitoring appointments and insufficient explanations in the process were defeating.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
If you have any questions, ask before you leave. Also, know that there are other doctors who have more time and better systems in place where you can receive the individualized support you need. Do not settle for a doctor just because you're already there.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
When you sit down with Dr. Maas for a consult, she is kind. But for most of the appointments (monitoring, discussing treatment, etc.), she seems rushed and does not ask if you have any questions. Often times I left my appointment wondering what happened or why something was recommended next. I often felt in the dark. I wrote a list of questions to ask at the next appointment and I stopped her before she left to ask her about it all. This made me feel like I was just a patient to collect insurance and copayments from, not to help along in this difficult journey. Also, at most appointments, I was asked by various staff when my LMP was even though I have completely anovulatory PCOS. It seemed like the clinic should have this noted in my chart, and that made me feel like a number rather than a person.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
My very first cycle under the care of a fertility specialist was with Dr. Maas. She recommended Letrozole (lowest dose) and timed intercourse. Initially I wasn't responding to the medication, but she recommended that we wait a few days and then check on my response. It appeared that I would be ovulating and she prescribed me Ovidrel injection for ovulation and we did timed intercourse. Two weeks later, I had a negative pregnancy test and I never got a period. Dr. Maas thought for sure that I ovulated (but my second RE thinks I never did). My second cycle was also with Letrozole at a higher dose. I did not respond initially. I was seen by Dr. Maas's colleague that day and she prescribed me the highest dose of Letrozole. No one ever explained this to me so it honestly felt like the wrong treatment for me. I felt uneasy and uncared for so did not complete the cycle because of skepticism with the office. No pregnancy resulted.
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
This office has many different nurses, and I often saw a different nurse each time. I never got to learn their names even though I had been at the clinic for over 6 months. Nurses are friendly, but they are frustratingly difficult to communicate with. They also . When my husband got his semen analysis, I called the office about the results/interpretation and a nurse said she would "spread the word" about the results to be on the lookout for them and then call me back. This response was unprofessional and awkward, and we never did get a call back that day. It was a Friday so we gave them the benefit of the doubt as having a busy day, but we still did not get the results until I called again that Monday or Tuesday. Communication with nurses was one of the most frustrating parts of my time with this clinic. Often you could not get ahold of a nurse so you would be sent to voicemail and the majority of the time you would not get a call back. If you did get to talk to a nurse, it was a different one each time. I felt like I (and my my concerns/questions/voicemails) got lost in the poorly organized system of this office.
Describe your experience with Fertility Specialists Medical Group.
Strengths of this clinic include having two locations in San Diego, nice offices, and great availability for appointments. The Carlsbad location is really nice and new. The San Diego office is very large. It is easy to get appointments same day/week. However, these factors don't really matter as much compared to the office's weaknesses. Weaknesses of this clinic include terrible communication, disorganization, poor systems and disjointed staff. Communication is their biggest downfall. Doctors are too busy to explain what they are doing and why. Doctors act like they are trying to see as many patients as humanly possible in a day so they can collect a bigger paycheck (from you and from your insurance). Never expect a phone call or email from a nurse - let alone from a doctor here. With an office this big, two locations, and so many staff members, there REALLY needs to be systems in place. The disorganization here is frustrating. For example, sometimes I was seen in both locations and my files were not always in the right location, even though I spoke with the front desk about ensuring my files would be available when I made each appointment. Also, when I finally decided I deserved better patient care, I requested my medical records and some of the records were missing. I had to advocate for myself to get the complete set of records because this office didn't have it all together themselves.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
With TRICARE Standard, my copayment for monitoring ultrasound and blood work was about $30. Most everything else was covered.
What specific things went wrong at Fertility Specialists Medical Group?
  • Lost paperwork
Describe the specific things that went wrong at Fertility Specialists Medical Group.
It is clear this team is not integrated and does not communicate regularly. The receptionist, nurses, financial staff, doctors, etc. are not on the same page. For example, we wanted to start our second cycle right away, but we were told that we had to wait for insurance prior authorization again. This was our first time doing these treatments and we did not know this information. We thought insurance was fine because we were still within the authorization approval window. Someone from the staff should have been aware of this to save us some time, but they didn't. So we requested prior authorization and one staff member said they would put it in that same day we talked. Nearly a week after that, we called our insurance to see if it had been approved and they said they had not received any request! We had to call back multiple times to finally get ahold of someone and they apologized and eventually got it done. YOU as the patient have to be steps ahead and proactive because this clinic will not have it all together for you. This just delayed our time getting pregnant unnecessarily. Also, when we requested medical records, they said they needed a month, so we gave them that time. As that month came, we started calling to ask when we could come pick up the records and they still said they were not ready but did not know when they would be. Tired of the waiting and wasted time, I went in person and told them it had been a month and I needed the records now, especially if I had to pay for them ($25) and had already waited a month. That worked, but it was unnecessarily difficult working with this clinic. This clinic caused me more tears and frustration that were unrelated to the medication/infertility itself. Patients deserve better.
0
Doctor
Kristi Maas
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
0
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
1 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
9
Age 31 - 32
3 IUI
Diminished Ovarian Reserve
Ashkenazi Jewish
Income $100K - $199K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Maas took the time to explain everything to us in as much detail as we asked for. She spent several hours of consultation with us during our treatments. She gave hugs when needed. She called me personally to let me know when cycles didn't work.... Dr. Maas is incredibly smart and an excellent communicator. She helped us feel empowered throughout the process while helping us keep realistic expectations. She uses evidence based practice every step of the way.
[Fertility Specialists Medical Group- San Diego] Strengths: multiple locations for monitoring and consults, several doctors, organized. Weaknesses: procedures only at the office farther away from me, and you have to pay for parking which just adds insult to injury after paying thousands of dollars for treatment.... My first IUI cycle was with clomid with an ovidrel trigger. Second was letrozole+gonal-f with ovidrel trigger. Third was gonal-f+cetrotide (antagonist protocol) with ovidrel trigger. My only ivf cycle was gonal-f+menopur and was planning on using micro hcg and cetrotide but it was cancelled due to poor response.
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas is incredibly smart and an excellent communicator. She helped us feel empowered throughout the process while helping us keep realistic expectations. She uses evidence based practice every step of the way.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
You are in excellent hands with her. Please note that she works between two offices so you may have to drive farther to see her on some days if you dont want to see a different doctor in the practice.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
Dr. Maas took the time to explain everything to us in as much detail as we asked for. She spent several hours of consultation with us during our treatments. She gave hugs when needed. She called me personally to let me know when cycles didn't work.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
My first IUI cycle was with clomid with an ovidrel trigger. Second was letrozole+gonal-f with ovidrel trigger. Third was gonal-f+cetrotide (antagonist protocol) with ovidrel trigger. My only ivf cycle was gonal-f+menopur and was planning on using micro hcg and cetrotide but it was cancelled due to poor response.
Describe your experience with your nurse at Fertility Specialists Medical Group. (Assigned nurse: Erica)
All of the staff was fantastic!! They were warm, welcoming, and compassionate.
Describe your experience with Fertility Specialists Medical Group.
Strengths: multiple locations for monitoring and consults, several doctors, organized. Weaknesses: procedures only at the office farther away from me, and you have to pay for parking which just adds insult to injury after paying thousands of dollars for treatment.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
Insurance covered IUI procedures but not meds. IVF would have costed around $10 thousand. We put down a $6k deposit but got it back after our cycle was cancelled.
What specific things went wrong at Fertility Specialists Medical Group?
  • Lost paperwork
Describe the specific things that went wrong at Fertility Specialists Medical Group.
Some of my records were stolen in transit from one office to another when a vehicle was burglarized
10
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
9
Age 39
1 IVF
Poor Egg Quality
Uterine Fibroids
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
7 IUI With Other Docs
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I am lucky to have Dr. Maas has my fertility doctor. She has made this process a lot easier because this whole process is very emotional, physically demanding, and financially straining. Dr. Maas listened carefully to my wants and needs.... I was able to see her during almost every appointment which was great.... I saw Dr.Maas after 7 failed iui’s. I was 39 when starting the IVF process, so my age was the main factor. I did not have endometriosis, PCOS, and both my tubes were clear. All of my numbers were good as I was going through all the iui’s
The clinics [Fertility Specialists Medical Group] are clean and organized. Almost every person I came into contact with was very nice. My clinic has two offices which is a positive and a negative. The clinic closest to my house was great for some appointments and early morning blood tests before I had to go to work. One weakness is that the clinic closer to my house is not staffed all the time. So I had to drive almost an hour to the other office many times. They also do not have late appointments. Their last appointment is at 2:30pm. This was very challenging for my work schedule.
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
I am lucky to have Dr. Maas has my fertility doctor. She has made this process a lot easier because this whole process is very emotional, physically demanding, and financially straining. Dr. Maas listened carefully to my wants and needs. She asked about my prior fertility treatments and made a new plan for me. I was able to see her during almost every appointment which was great.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
Trust the process. The doctors and nurses are rooting for you and want to see you get pregnant.
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
She had a open and honest conversation with me. She explained all the necessary items pertaining to IVF. She was gentle but also blunt when needed.
Describe the protocols Kristi Maas used in your cycles at Fertility Specialists Medical Group and their degree of success.
I saw Dr.Maas after 7 failed iui’s. I was 39 when starting the IVF process, so my age was the main factor. I did not have endometriosis, PCOS, and both my tubes were clear. All of my numbers were good as I was going through all the iui’s, but I did have a fibroid but it was in a good area (if there is such a place). I thought I didn’t have anything that could prevent me from getting pregnant, so my previous doctor was shocked at all my negative iui’s and told me I had unexplained infertility. After that I went to Dr. Maas because I knew IVF was the next step for me. For my medications leading up to my egg retrieval, I was on 150 Menopur a night and 300 mg of Gonal-f. I did these shots for 11 nights. I also did Centroid for 5 or 6 days. My egg retrieval was fairly easy. Overall, only the cost of the IVF cycle was hard. Medications weren’t that bad, some bruising on my stomach and I didn’t really have any reactions to them. I planned on doing a frozen embryo and genetic testing because I needed to get my thyroid down first. (Didn’t have a thyroid problem when starting the iui’s but my thyroid number increased sometime during those iui’s.)
Describe your experience with the nursing staff at Fertility Specialists Medical Group.
Every nurse that I came into contact with was great! They really cared about me and wanted me to get pregnant.
Describe your experience with Fertility Specialists Medical Group.
The clinics are clean and organized. Almost every person I came into contact with was very nice. My clinic has two offices which is a positive and a negative. The clinic closest to my house was great for some appointments and early morning blood tests before I had to go to work. One weakness is that the clinic closer to my house is not staffed all the time. So I had to drive almost an hour to the other office many times. They also do not have late appointments. Their last appointment is at 2:30pm. This was very challenging for my work schedule.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
The large amount for IVF was $11,200. Anesthesia was $500. Genetic testing was $4,500. Medication was $3000 -3500 (but I had some from prior treatments so it would have been another $1,000 embryo transfer is $3,500
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
I had 6 embryos make it to Day 5 and ready for genetic testing and to freeze. Unfortunately I only had 1 embryo come back as inconclusive, so we tested that embryo again and it came back normal! So for my embryo transfer I only had one little fighter go in.
What specific things went wrong at Fertility Specialists Medical Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Fertility Specialists Medical Group.
My file got put away when it was supposed to go down to the other clinic for genetic testing. My prescription did not get called into the pharmacy.
10
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
9
NPS
9
Age 29
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi [Dr. Maas] was very empathetic to our unique situation and explained the options moving forward in a compassionate way. She was very knowledgeable and was clearly a trusted expert in her field. She outlined the process and timeline for PGD and IVF and potential risks well.
Very friendly, knowledgeable staff [at Fertility Specialists Medical Group-San Diego]! Flexible with appointments for my schedule as I had to reschedule multiple times. A lot of the testing can be done on site promptly but also have the option to follow up and have some testing done at OB which was helpful...Costs being worked out but in line with other major providers
How was your experience with Kristi Maas at Fertility Specialists Medical Group?
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi was very empathetic to our unique situation and explained the options moving forward in a compassionate way. She was very knowledgeable and was clearly a trusted expert in her field. She outlined the process and timeline for PGD and IVF and potential risks well.
What's one piece of advice would you give a prospective patient of Kristi Maas at Fertility Specialists Medical Group?
Ask questions if you don't understand anything!
During treatment, were you treated like a number or a human with Kristi Maas at Fertility Specialists Medical Group?
My husband and I were referred by our Perinatalogist due to two second trimester pregnancy losses that were very traumatic and Kristi was very empathetic to our unique situation and explained the options moving forward in a compassionate way.
Describe your experience with Fertility Specialists Medical Group.
Very friendly, knowledgeable staff! Flexible with appointments for my schedule as I had to reschedule multiple times. A lot of the testing can be done on site promptly but also have the option to follow up and have some testing done at OB which was helpful.
Describe the costs associated with your care under Kristi Maas at Fertility Specialists Medical Group.
Costs being worked out but in line with other major providers
Describe Kristi Maas's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Specialists Medical Group.
We haven't gotten to this point but she did advise eSET due to other factors which made a lot of sense to me as a patient.
9
Doctor
Kristi Maas
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Specialists Medical Group
San Diego
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5