Kristin Van Heertum

Nashville Fertility Center

Rated 9.9
Strongly recommend: 100%9.9
100% strongly recommend
4 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.9
4.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.3
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Drexel University College of Medicine
Residency
Abington Hospital/Jefferson Health
Fellowship
University Hospitals/Case Western

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Kristin Van Heertum works in 1 office at

Nashville Fertility Center
Rated 8.1
Strongly recommend: 64%Neutral: 18%Don't recommend: 19%8.1

Explore Clinic
Nashville
345 23rd Ave. N
Nashville, TN 37203

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
9
Age 41 - 42
3 IVF
3 Embryo Freezing
Poor Egg Quality
Unexplained
European
Income $0 - $49K
3rd of 3 Docs
5 IUI With Other Docs
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
she [Dr. Van Heertum] talked to me at the level of knowledge I had (rather than talking down to me as prior doctors had). She always listened to my concerns and ideas, discussed with me recent literature, worked to craft plans that I felt comfortable with, and gave me choices along the way...she took time to talk to me and listen rather than hurry me out. I saw her more frequently after success and sonograms, and it was nice to wrap up my time in the clinic working with her directly....
Most of the time I ended up communicating [with nurses at Nashville Fertility Center] through the portal with questions outside of office visits, and questions were typically answered within a few hours, if not shorter. I always had the chance to see my nurse during an office visit (after bloodwork and ultrasounds), ask questions, and get details on next treatment plans. These were also uploaded to the portal for me to check at home. The nurses were overall patient and kind, and listened to my questions and concerns...
How was your experience with Kristin Van Heertum at Nashville Fertility Center?
My prior experiences with fertility doctors had been hit or miss. When I came to her, I explicitly let her know that I had done a lot of research on the topic and wanted to be involved in my treatment. Because of this, she talked to me at the level of knowledge I had (rather than talking down to me as prior doctors had). She always listened to my concerns and ideas, discussed with me recent literature, worked to craft plans that I felt comfortable with, and gave me choices along the way. When I suggested treatments that were not as thoroughly supported by evidence-based literature, she was willing to entertain them (as long as they were not harmful), and many of these made the ultimate difference for me when abnormal embryos seemed to be my insurmountable problem. Although I was not always in touch with her (often in touch with clinic nurses), relevant questions were conveyed to her, and in consults when we actually met, she took time to talk to me and listen rather than hurry me out. I saw her more frequently after success and sonograms, and it was nice to wrap up my time in the clinic working with her directly.
What's one piece of advice would you give a prospective patient of Kristin Van Heertum at Nashville Fertility Center?
You won't see her all the time, but she is accessible, especially when needed. Follow up, ask questions, and invest time and effort in your treatment, and she will do the same.
During treatment, were you treated like a number or a human with Kristin Van Heertum at Nashville Fertility Center?
Dr. Van Heertum was wonderful. She listened to my questions and concerns, took them into consideration in treatment, and worked with me to craft a plan forward to address prior problems/failures. I didn't always see her, but I was able to send questions through the message portal to her nurse, and if relevant, they were conveyed to her and I received a response typically always the same day.
Describe the protocols Kristin Van Heertum used in your cycles at Nashville Fertility Center and their degree of success.
Initial protocol was luteal start antagonist protocol due to early dominant follicles during prior IUIs. This worked well in terms of even follicle growth and retrieval of all seen, but low fertilization rate, poor egg quality, and only 2 blastocysts (both abnormal). Second round utilized the same protocol, but at my request, I added supplements and HGH, which resulted in double the follicles and 3x the number of blastocysts, but all abnormal/high mosaic. Last cycle we turned to estrogen priming and agonist protocol (plus same supplements). Response was equal to second round, with fewer mature follicles and blastocysts, but among those was a low-level segmental mosaic that resulted in a successful transfer.
Describe your experience with your nurse at Nashville Fertility Center. (Assigned nurse: Miranda Perotti; Laurie Lee)
The nursing staff was overall quite good. I usually saw the same nurse, but due to my primary leaving on maternity leave, I ended up seeing several. Most of the time I ended up communicating through the portal with questions outside of office visits, and questions were typically answered within a few hours, if not shorter. I always had the chance to see my nurse during an office visit (after bloodwork and ultrasounds), ask questions, and get details on next treatment plans. These were also uploaded to the portal for me to check at home. The nurses were overall patient and kind, and listened to my questions and concerns. Miranda, my first nurse, was my favorite, and she was extremely patient with me through a lot of tough times and a million questions.
Describe your experience with Nashville Fertility Center.
First thing to know is that it is a larger clinic, and thus there are "departments" where individuals are in charge of certain areas/tasks (phlebotomy, ultrasonography, nursing, doctors, and finances). It may be frustrating to see so many different people each visit, but overall, I found the segmentation to work well and there tended to be strong communication among the units. I got to know the individuals in the various units over time and form relationships with them. Scheduling might be the most difficult aspect when trying to get a "new" appointment quickly (e.g. new cycle, consult, etc.), as given the nature of last minute appointments needed. However, they are willing to work with you if you explain why. They were also nice enough to work me in same day for my last appointment when I messed up the time. In terms of the in-house finance department, they are very organized and I never had any problems. As long as you come in prepared and organized, it seems to facilitate things a lot in the finance area. They were also willing to submit and work with insurance until several claims were (unexpectedly but fortuitously) covered. Working with Ovation, their lab, is a bit more frustrating. The lab staff and medical center staff are great and compassionate. However, the finance end of Ovation is confusing and sometimes frustrating due to the overall corporation being a much larger conglomerate. I think there was also a fair amount of turnover in staff there. The online portal they use can be frustrating and has a bit of a learning curve, the most frustrating aspect of which is its finance/payment area and the "quotes" they give for treatment costs. It was always easier to see these printed and to discuss questions about these in person rather than attempting to use the portal for everything . Overall, I never had any problems and don't have any real weaknesses to cite. As long as you're prepared to work within this system, ask questions, and self-advocate when needed, you should have a good experience.
Describe the costs associated with your care under Kristin Van Heertum at Nashville Fertility Center.
Freeze-all IVF Round + ICSI and PGT-A testing (each) - $14,000 (x3) Mock transfer cycle - ~$1000 (some charges covered through insurance) Frozen embryo transfer - $4000 (some monitoring sent through insurance)
Describe Kristin Van Heertum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Nashville Fertility Center.
Multiple embryo transfer was only recommended if transferring lower viability embryos (e.g. high mosaics, abnormals) given the low likelihood of multiples. She recommended and we settled on eSET for the best mosaic embryo I had, which actually divided into identical twins anyway (a risk I was advised of, even if I didn't expect it!).
10
Doctor
Kristin Van Heertum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Nashville Fertility Center
Nashville
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
9
NPS
6
Age 31
2 IUI
European
Income $50K - $99K
Writer
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Doesn't Recommend
Successful
There were nurses scheduled to perform the actual IUI, but the first IUI was trickier than expected to Dr Van Heertum came in to do it herself. That one didn't pan out, but I came back a month later and we got our successful IUI...[she] was consistently warm and kind, both to me and my wife, and seemed appropriately invested in our care...She was involved, gentle, and effective. At times I had to follow up with more questions or self-advocate, as she didn't always remember all the details we'd agreed on for my treatment, but she was responsive to my feedback and considered me thoughtfully when we were making decisions about our IUI. We conceived on our second unmedicated IUI, and transferred to my OB after our first 6wk visit with Dr Van Heertum, who offered (due to COVID-19) to see us for a couple more appointments if necessary (depending on our OB's practices - we weren't sure at the time) to ensure the continued heal
[Nashville Fertility Center is] Very LGBTQ inclusive, with a supportive and nonjudgmental staff. They were effective and helped us get pregnant quickly. Most people were exceptionally kind, but I had to be sure to self-advocate (ESPECIALLY once coronavirus started shifting their staff schedules) to make sure I was treated according to my specific needs rather than to the default. Disappointing communication breakdowns during beginning of coronavirus changes, but I'm under the impression that has since improved. There have been some billing errors and other communication-related blunders, but there has also been an exceptionally helpful and involved staff to help me troubleshoot and make sure those problems are solved.
How was your experience with Kristin Van Heertum at Nashville Fertility Center?
She was involved, gentle, and effective. At times I had to follow up with more questions or self-advocate, as she didn't always remember all the details we'd agreed on for my treatment, but she was responsive to my feedback and considered me thoughtfully when we were making decisions about our IUI. We conceived on our second unmedicated IUI, and transferred to my OB after our first 6wk visit with Dr Van Heertum, who offered (due to COVID-19) to see us for a couple more appointments if necessary (depending on our OB's practices - we weren't sure at the time) to ensure the continued health of our baby. She was compassionate and nonjudgmental.
What's one piece of advice would you give a prospective patient of Kristin Van Heertum at Nashville Fertility Center?
Ask for clarity when you aren't sure about next steps.
During treatment, were you treated like a number or a human with Kristin Van Heertum at Nashville Fertility Center?
Dr Van Heertum was consistently warm and kind, both to me and my wife, and seemed appropriately invested in our care.
Describe the protocols Kristin Van Heertum used in your cycles at Nashville Fertility Center and their degree of success.
We went in for my initial consultation in January, where I opted for genetic testing and general bloodwork. She also gave us sperm bank recommendations. Due to our use of donor sperm, we were then required to see a reproductive counselor for one session before continuing treatment. We also had a saline sonogram done, and found no cause to suspect any potential fertility issues, so Dr Van Heertum recommended we try a few cycles with an unmedicated IUI. There were nurses scheduled to perform the actual IUI, but the first IUI was trickier than expected to Dr Van Heertum came in to do it herself. That one didn't pan out, but I came back a month later and we got our successful IUI. We did all our bloodwork at the clinic and then had a 6wk ultrasound and appointment with Dr Van Heertum.
Describe your experience with the nursing staff at Nashville Fertility Center.
It's hard to fault the nursing staff for the breakdowns in communication, because I was beginning my second cycle right at the start of coronavirus. The staff was put on an alternating schedule and it made getting and giving clear and streamlined information quite challenging. I think they were all doing their best in relatively impossible circumstances, and I don't imagine things haven't improved since getting into a new rhythm, but communication was frustrating and disorienting by the time I started getting my IUIs.
Describe your experience with Nashville Fertility Center.
Very LGBTQ inclusive, with a supportive and nonjudgmental staff. They were effective and helped us get pregnant quickly. Most people were exceptionally kind, but I had to be sure to self-advocate (ESPECIALLY once coronavirus started shifting their staff schedules) to make sure I was treated according to my specific needs rather than to the default. Disappointing communication breakdowns during beginning of coronavirus changes, but I'm under the impression that has since improved. There have been some billing errors and other communication-related blunders, but there has also been an exceptionally helpful and involved staff to help me troubleshoot and make sure those problems are solved.
What specific things went wrong at Nashville Fertility Center?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Nashville Fertility Center.
At the beginning of the coronavirus (I had both my IUIs in March 2020) I was aware that things may change and reached out on several occasions to make sure I was up to date with the current protocol. I was told that I'd be informed in advance of any changes, and I also received emails and checked their website regularly, where it said clearly that they were continuing to operate as usual, just with some added safety measures. I spoke to the on-call doctor the Saturday night that I got my positive OPK, and he said to call Monday morning and get in for the earliest possible appointment. But when I called Monday morning, they told me they weren't doing IUIs anymore. Obviously I was shocked and frustrated, since I'd been diligently checking to ensure my expectations were fairly set, and I didn't find out this change in policy until the day I was meant to receive my treatment. After a few tearful conversations, and because I had spoken to the on-call doctor, they wound up allowing me to come in for my IUI after all (and that was the one that yielded our pregnancy!), but it was an immensely stressful and emotional morning and the weeks that followed were similarly chaotic re: communication (ie getting a different nurse every time I called). These were not normal circumstances, and I know that - I really think the situation merits a great deal of grace and understanding, and they were working incredibly hard on impossible times. That said, my regular OB's office (Not my RE) was clear, communicative, and transparent in a way that really set the bar and I do think the situation at NFC could've been handled better.
9
Doctor
Kristin Van Heertum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
6
Clinic
Nashville Fertility Center
Nashville
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
Endometriosis
Male Factor
Poor Egg Quality
Accountant
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Van Heertum was always very thorough and explained procedures and risks. She was optimistic but also realistic with us. She performed my laparoscopy surgery and diagnosed me with stage 1 endo. She was very straight forward with next steps and provided a thorough IVF plan...Will only transfer multiple embryos if you choose to not genetically test..
[the Nashville Fertility] Nurses were great but sometimes you get a different nurse and have to refresh them on your protocol...$15K per egg retrieval not including medications...The strengths of the clinic is the scheduling is easy and the staff are nice. The office is clean and runs very smoothly even on busy days. The weaknesses would include limited financial options and bloodwork labs are often backed up. I would also like to see the doctor a bit more during the cycle.
How was your experience with Kristin Van Heertum at Nashville Fertility Center?
Dr. Van Heertum was always very thorough and explained procedures and risks. She was optimistic but also realistic with us. She performed my laparoscopy surgery and diagnosed me with stage 1 endo. She was very straight forward with next steps and provided a thorough IVF plan
What's one piece of advice would you give a prospective patient of Kristin Van Heertum at Nashville Fertility Center?
Ask any questions you have!
During treatment, were you treated like a number or a human with Kristin Van Heertum at Nashville Fertility Center?
Dr Van Heertum was great at making us feel comfortable and was very compassionate
Describe the protocols Kristin Van Heertum used in your cycles at Nashville Fertility Center and their degree of success.
IVF protocol #1 included 150 of Gonal-F, 10 units of microHCG every other day. I only stimmed for 9 days
Describe your experience with the nursing staff at Nashville Fertility Center.
Nurses were great but sometimes you get a different nurse and have to refresh them on your protocol
Describe your experience with Nashville Fertility Center.
The strengths of the clinic is the scheduling is easy and the staff are nice. The office is clean and runs very smoothly even on busy days. The weaknesses would include limited financial options and bloodwork labs are often backed up. I would also like to see the doctor a bit more during the cycle.
Describe the costs associated with your care under Kristin Van Heertum at Nashville Fertility Center.
$15K per egg retrieval not including medications
Describe Kristin Van Heertum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Nashville Fertility Center.
Will only transfer multiple embryos if you choose to not genetically test
What specific things went wrong at Nashville Fertility Center?
  • Provided conflicting information
10
Doctor
Kristin Van Heertum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Nashville Fertility Center
Nashville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
1 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 33
2 IUI
2 IVF
Recurrent Pregnancy Loss
European
Income $200K - $499K
Doctor
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Van Heertum is a fantastic doctor. She is caring, empathetic and compassionate. We always had discussions about our next steps, which was so important for us. When we were ready to move on from IUI, she had our next steps all ready for us. She is willing to adjust plans when things don't go as anticipated...We transferred one embryo based upon SART guidelines which takes into account my age and our embryos were PGS tested.
The [Nashville Fertility Center] clinic is busy, but everyone was nice. I have a crazy work schedule and they were always able to accommodate me. I never had to wait long in the waiting room and they were very efficient. It is also nice to have the lab and surgery center all right there. I had my egg retrievals done by two other doctors and they were very nice and took great care of us...We paid out of pocket and each IVF cycle is about 13,000 dollars. The transfer process is around 3,000.
How was your experience with Kristin Van Heertum at Nashville Fertility Center?
Dr. Van Heertum is a fantastic doctor. She is caring, empathetic and compassionate. We always had discussions about our next steps, which was so important for us. When we were ready to move on from IUI, she had our next steps all ready for us. She is willing to adjust plans when things don't go as anticipated. She is also a great surgeon and takes great care of you in the operating room. Highly recommend!
What's one piece of advice would you give a prospective patient of Kristin Van Heertum at Nashville Fertility Center?
Trust her and bring a list of questions to your appointments!
During treatment, were you treated like a number or a human with Kristin Van Heertum at Nashville Fertility Center?
Dr. Van Heertum took all of our concerns seriously and would call us after hours to discuss our plan of care. She was very invested in our care and outcome.
Describe your experience with Nashville Fertility Center.
The clinic is busy, but everyone was nice. I have a crazy work schedule and they were always able to accommodate me. I never had to wait long in the waiting room and they were very efficient. It is also nice to have the lab and surgery center all right there. I had my egg retrievals done by two other doctors and they were very nice and took great care of us.
Describe the costs associated with your care under Kristin Van Heertum at Nashville Fertility Center.
We paid out of pocket and each IVF cycle is about 13,000 dollars. The transfer process is around 3,000.
Describe Kristin Van Heertum's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Nashville Fertility Center.
We transferred one embryo based upon SART guidelines which takes into account my age and our embryos were PGS tested.
10
Doctor
Kristin Van Heertum
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Nashville Fertility Center
Nashville
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5