Rated 8.9
Strongly recommend: 76%Neutral: 14%Don't recommend: 10%8.9
76% strongly recommend
31 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.4
9.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5
5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Northwestern
Residency
Northwestern
Fellowship
Mayo Clinic

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Laurence Jacobs works at

Fertility Centers of Illinois
Rated 8
Strongly recommend: 63%Neutral: 16%Don't recommend: 21%8

At 2 offices

Buffalo Grove
135 N. Arlington Heights
Buffalo Grove, IL 60089
847-215-8899
Hoffman Estates
2260 W Higgins Rd
Hoffman Estates, IL 60169
815-843-7034
Explore Clinic

4 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
0
Age 35 - 36
1 IUI
Donor Sperm
European
Income $50K - $99K
Nurse or HC Services
1st of 3 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Jacobs was a great doctor, but we rarely spoke out saw him. It was always his staff we would speak to or see. He was compassionate and understanding. He was very knowledgeable but sometimes felt he was arrogant and a bit condescending...I did 2 iui in 1 round. I was on clomid and 2 trigger shots the day before iui day 1. During the tww, I was on oral progesterone and estrogen that was inserted vaginally. It resulted in no pregnancy.
The clinical staff [at Fertility Centers of Illinois] were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them...I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
How was your experience with Laurence Jacobs at Fertility Centers of Illinois?
Dr. Jacobs was a great doctor, but we rarely spoke out saw him. It was always his staff we would speak to or see. He was compassionate and understanding. He was very knowledgeable but sometimes felt he was arrogant and a bit condescending.
What's one piece of advice would you give a prospective patient of Laurence Jacobs at Fertility Centers of Illinois?
Get a second opinion.
Describe the protocols Laurence Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
I did 2 iui in 1 round. I was on clomid and 2 trigger shots the day before iui day 1. During the tww, I was on oral progesterone and estrogen that was inserted vaginally. It resulted in no pregnancy.
Describe your experience with the nursing staff at Fertility Centers of Illinois.
The nursing staff was nice. I didn't deal with a specific nurse. The communication was truly lacking. I didn't know what was going to happen next after each appointment. I think, in part, that was because there wasn't just one individual I was dealing with.
Describe your experience with Fertility Centers of Illinois.
The individuals were always friendly. However, the office was always so quiet and I think they over did the "compassion" to the point I felt ashamed to be going to the office. I never felt comfortable talking in the waiting room or even looking at another person. I felt I had to keep my head down and stay to myself. The clinical staff were always very nice and efficient. However the business practices of the office were horrible. I was charged for services and medication I didn't receive. I tried to get my records sent to another doctor's office for continuity of care because my insurance required it and they refused to send the records until I paid for them. This is not the standard of practice for continuity of care, being someone that has worked in the health information management field for 20 years. My insurance wouldn't cover anything until I had a second opinion. The 2nd doctor couldn't do anything without the records & the office would not send them the records. I had to pay quite a bit of money to obtain my records, myself. Due to the unprofessional manner & delay to my treatment, I left the group.
Describe the costs associated with your care under Laurence Jacobs at Fertility Centers of Illinois.
I was charged 3- $55 charges for calling a prescription into the pharmacy. One round of IUI - 2 treatments cost approx $1300.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
I already explained the problems.
2
Doctor
Laurence Jacobs
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
2 of 5
0
Clinic
Fertility Centers of Illinois
Chicago/River North
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2015 - 2017, Unsuccessful
NPS
5
NPS
3
Age 37 - 39
4 IUI
2 IVF
Male Factor
PCOS
Other
Income $50K - $99K
1st of 2 Docs
2 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He’s [Dr. Jacobs] good. He’s a bit dry. But he speaks very clinically not like others who are more candid. He says his part and then at the end he asks if you have any questions, which are a bit hard to remember after the fact. He explains things well but more clinical and detailed. He puts together almost like a PowerPoint to help you understand...He is good at helping you understand what’s next, but does not give anything extra....He is in line with the rest, given your age and history. First time he advised he wanted to transfer 2 embryos, we asked for just one.mand he complied. Otherwise have always transferred 2 if we had them, if not then one.
The biggest issue I had was feeling like a number. At the buffalo grove office [FCI] they kept taking more and more and more patients and never added more appointments. They double booked and took at least an hour to get ultrasound and blood work. When it got to be standing room only in the waiting room I left, enough is enough. I want to feel like a patient not a number. Not to mention it’s hard enough for all of us to go through this and try time after time to get pregnant and the ones that were pregnant the front desk would celebrate with them in the front lobby.
How was your experience with Laurence Jacobs at Fertility Centers of Illinois?
He’s good. He’s a bit dry. But he speaks very clinically not like others who are more candid. He says his part and then at the end he asks if you have any questions, which are a bit hard to remember after the fact. He explains things well but more clinical and detailed. He puts together almost like a PowerPoint to help you understand.
What's one piece of advice would you give a prospective patient of Laurence Jacobs at Fertility Centers of Illinois?
Ask all questions! Bring some with you, write them down if you have to because there will be more questions that come up along the way and during his initial talk. He is good at helping you understand what’s next, but does not give anything extra.
During treatment, were you treated like a number or a human with Laurence Jacobs at Fertility Centers of Illinois?
Felt like a number because no one knew what was going on there. They would book and double book appts and others were getting called before you when you were there way before them. Nothing made sense.
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Jennifer)
Super compassionate and helpful. My nurses that were assigned to me worked fully with me to get everything straight and in place, however, twice they switched nurses and didn’t tell me and then I’m emailing who I thought was my nurse and the email never went through. The lack of communication was definitely noted and frustrating.
Describe your experience with Fertility Centers of Illinois.
The biggest issue I had was feeling like a number. At the buffalo grove office they kept taking more and more and more patients and never added more appointments. They double booked and took at least an hour to get ultrasound and blood work. When it got to be standing room only in the waiting room I left, enough is enough. I want to feel like a patient not a number. Not to mention it’s hard enough for all of us to go through this and try time after time to get pregnant and the ones that were pregnant the front desk would celebrate with them in the front lobby. That’s VERY hard for someone still working to get pregnant to see. Though happy for them you feel heartbreak of your own.
Describe the costs associated with your care under Laurence Jacobs at Fertility Centers of Illinois.
Hard to tell, I had insurance and deductibles to meet for procedures and meds. But I can say that procedures like freezing sperm are far more expensive than other clinics and that’s out of pocket!
Describe Laurence Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
He is in line with the rest, given your age and history. First time he advised he wanted to transfer 2 embryos, we asked for just one.mand he complied. Otherwise have always transferred 2 if we had them, if not then one.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to send your chart to another clinic
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fertility Centers of Illinois.
They got too big for their britches. Too many people, not enough appointment times, not enough nurses. Mistakes were made and I won’t continue to pay so much money to have mistakes and not get results we were looking for.
5
Doctor
Laurence Jacobs
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
Fertility Centers of Illinois
Highland Park
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
2015 - 2016, Unsuccessful
NPS
6
NPS
3
Age 32 - 33
3 IUI
2 IVF
2 Egg Freezing
Endometriosis
Other
Income $100K - $199K
Teacher
1st of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that)... I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates... Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest...
The offices [FCI - Lindenhurst] are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!... At the Highland Park office I once was not called back and communicated as to what medication I needed to take for the day. I had to call them after hours which is stressful.... I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important!
How was your experience with Laurence Jacobs at Fertility Centers of Illinois?
I do believe that Dr. Jacobs knows what he is doing but I did not have any success with him. I did 3 IUIs and 3 IVF cycles, one which was canceled due to my body not responding to the medication. My results for my IVF cycles were not very successful my first round I got 8 and only 1 made it. My second round got canceled days before retrial and my 3rd round I got 9 in which 3 made it. I did a frozen transfer and did not have success. I then did another round in which the nurse asked me, "Dr. Jacobs wants to know why we did not do a fresh transfer." I was appalled! Isn't this something the dr. should know!! He was the one who told me he believed in frozen transfers with better success rates. When I first arrived at this this office I was feeling very optimistic, over a year of treatment and no success, I left and went else where and am happy I did.
What's one piece of advice would you give a prospective patient of Laurence Jacobs at Fertility Centers of Illinois?
Book your apts. early, he is hard to see!
During treatment, were you treated like a number or a human with Laurence Jacobs at Fertility Centers of Illinois?
Dr. Jacobs always sat across from us at his desk with his leg up. He talked a lot and I felt like I interrupted him to ask him questions (not sure he liked that). Sometimes I felt like he was a bit cocky but I do believe that he knew his stuff. When he is finished talking to you, he calls in his nurse to handle the rest.
Describe the protocols Laurence Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
3 IUIs with clomid- no success 3 IVF rounds- no success. Goal F, Lupron, Estrace, Menopur, Ganirelix
Describe your experience with your nurse at Fertility Centers of Illinois. (Assigned nurse: Betsy )
The main nurse I had was amazing but left the office.
Describe your experience with Fertility Centers of Illinois.
This place is too busy! I always felt like a number in the waiting room, at times I had to wait 45 minutes to 1 hour for my apt! Often time you cannot get an apt early in the morning for the people who have to get to work this is important! They allow you to show up right when they open and then you wait and try to get in (which works sometimes). At the Lindenhurst office the staff would be stuck in traffic and you would be waiting on them to arrive. The waiting rooms are always full! The staff is overworked and the equipment is old. As they are all nice, I feel as though they were frustrated at times too as they were short staffed.
Describe your experience with your monitoring appointments at Fertility Centers of Illinois.
Cattle call for sure! The offices are always PACKED! It is so hard to get a time that is needed as the offices are short staffed for all patients. The equipment is old and need to be updates as my technicians would sometimes have to shake the machines!
Describe the costs associated with your care under Laurence Jacobs at Fertility Centers of Illinois.
Not sure as my insurance helps cover the cost.
Describe Laurence Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Centers of Illinois.
Dr Jacobs had age play a factor in how many to implant.
What specific things went wrong at Fertility Centers of Illinois?
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Centers of Illinois.
I went here and the BG/ Highland Park offices, wherever I could get in for a time I needed. At the Highland Park office I once was not called back and communicated as to what medication I needed to take for the day. I had to call them after hours which is stressful.
6
Doctor
Laurence Jacobs
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Fertility Centers of Illinois
Lindenhurst (closed)
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2014 - 2015, Successful
NPS
6
NPS
6
Age 29 - 30
2 IUI
1 IVF
PCOS
European
Income $200K - $499K
Engineer
2nd of 2 Docs
4 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
Dr. Jacobs did a good job of explaining the treatment course he recommended (Clomid with IUI and then IVF), but we had to push for him to be more aggressive in pursuing our treatment (endometrial scratch, multi-embryo transfer). He did not offer them; we heard from friends about them.... He first recommend IUI, which didn't make sense to me for my diagnosis of PCOS. It seemed like his default approach. Then he recommended IVF, but wasn't very aggressive with it. I was "only" 29, but I wanted to move quickly through the process.
The ultrasound tech at Crystal Lake (Roberta) was very compassionate, but she missed one of my twins on the first OB ultrasound! The med techs were ok, the nurses were rude, and Dr Jacobs got the job done, but I wouldn't go back.... They did not tell me what to expect for embryo retrieval and storage. When only 4 of 8 embryos survived to day 5, I was disappointed. It was only then that they told me those results are typical. They also did not explain to me why they prescribed Valium for and IVF procedure and did not let me opt out of taking it.
How was your experience with Laurence Jacobs at Fertility Centers of Illinois?
Dr. Jacobs did a good job of explaining the treatment course he recommended (Clomid with IUI and then IVF), but we had to push for him to be more aggressive in pursuing our treatment (endometrial scratch, multi-embryo transfer). He did not offer them; we heard from friends about them.
What's one piece of advice would you give a prospective patient of Laurence Jacobs at Fertility Centers of Illinois?
Do your research and advocate for yourself if you don't want to be under treatment for more than a year.
During treatment, were you treated like a number or a human with Laurence Jacobs at Fertility Centers of Illinois?
I was always given the information for the next appointment, but I didn't feel like anyone clued me in to the overall process.
Describe the protocols Laurence Jacobs used in your cycles at Fertility Centers of Illinois and their degree of success.
He first recommend IUI, which didn't make sense to me for my diagnosis of PCOS. It seemed like his default approach. Then he recommended IVF, but wasn't very aggressive with it. I was "only" 29, but I wanted to move quickly through the process.
Describe your experience with your nurse at Fertility Centers of Illinois.
I forget the name of the nurse, but she was infuriating. She treated me like an idiot throughout treatment. When I conceived and had bleeding, she forged Dr. Jacobs' signature to put me on bed rest, forcing me to take time off work. When I finally talked to Dr. Jacobs, he knew nothing of it.
Describe your experience with Fertility Centers of Illinois.
The ultrasound tech at Crystal Lake (Roberta) was very compassionate, but she missed one of my twins on the first OB ultrasound! The med techs were ok, the nurses were rude, and Dr Jacobs got the job done, but I wouldn't go back.
Describe the costs associated with your care under Laurence Jacobs at Fertility Centers of Illinois.
I was covered under two insurance plans, so the whole ordeal was maybe $5000. Not as bad as I expected.
What specific things went wrong at Fertility Centers of Illinois?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Fertility Centers of Illinois.
They did not tell me what to expect for embryo retrieval and storage. When only 4 of 8 embryos survived to day 5, I was disappointed. It was only then that they told me those results are typical. They also did not explain to me why they prescribed Valium for and IVF procedure and did not let me opt out of taking it.
6
Doctor
Laurence Jacobs
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
4 of 5
6
Clinic
Fertility Centers of Illinois
Crystal Lake (closed)
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5