How was your experience with Laxmi Kondapalli at CCRM Colorado?
I felt Dr Kondapali was not genuine. Her enthusiasm seemed false, like that of a cheerleader in a movie. When pressed to try things out of the standard protocol, she was completely unwilling. Her only suggestion was that I moved to IVF. She refused to treat me for more than six IUI cycles. I found another doctor, with 10 years more experience than her who was willing to give it at least a year, given the fact that he had had women my age become pregnant. I believe Dr Kondapali was more concerned with her statistics and bringing in the IVF Revenue than actually helping me have a baby within the limits I was faced with the financially and age wise.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Do not go looking to her for compassion. Also, make sure you’re well educated on the process because the nurses are not always equal in their knowledge. I would highly recommend Dr. Schoolcraft, because Ellie, his nurse is extremely knowledgeable, and serves as an excellent substitute when he’s not directly available for questions.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
I rarely spoke to my doctor. She seemed uninterested in trying anything with me other than the repeated suggestion I move to IVF, which I could not afford at the tome
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
Dr Kondapali let me do one natural cycle at my request. The second cycle, we tried a relatively low dose of Clomid 50mg and one or two Menopur injections for boosting. After that, we moved to Femara 10mg ( I reported side effects from Clomid) plus Menopur 150. When that didn’t work, I believe we increased to 300. That was for two additional cycles. After that, I switched clinics when she broke the news to me that she would only do six medicated cycles with me and that no one else in the practice would touch me either for more than that.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Can’t remember name)
The nurses often had to go back to the doctor to get answers to questions. This was a different experience to the one I’m having now with Dr. Schoolcraft Nurse Ellie who is able to answer almost all of my questions. Whenever I would get upset, because a cycle failed or just the Billing stress got to me, I would shed tears. Twice the nurses suggested I “speak to the psychologist”, which of course, comes with a hefty fee of over $200 I believe.
Describe your experience with CCRM Colorado.
I think CCRN fantastic lab, and several high-quality doctors. The greatest frustration point I have with them is cost, followed by the fact that you cannot switch doctors if you’re unhappy. I think that’s ludicrous. They made a one time exception for me because I came back for a different procedure – IVF, and told them I wasn’t coming unless I could have a doctor other than Kondapali. They gave me Dr. Schoolcraft as I requested.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
Since this was covered under insurance, it’s hard to estimate what my out-of-pocket actually was, because they are still processing claims that are over a year old! The billing process was terrible. The cost of my IVF procedure I estimate at about $40,000 including additional diagnostics and medication above the cost of the procedure.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
I am at the beginning stages of IVF so I cannot answer this as of yet
What specific things went wrong at CCRM Colorado?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
Billing at CCRM is a veritable nightmare. Phone calls are rarely returned without persistence, the same holds true for email. I also had a nurse to be able to call a prescription in timely to my mail order clinic, but we resolved it without me missing my cycle thankfully. The phone systems were down over the holidays in 2016, at a critical day and my cycle. I was only able to get answers by guessing at Dr. Schoolcraft email address and letting him know of the phone issue and that I needed a nurse. I had my initial appointment for consultation booked on the wrong day. Then, had a receptionist to be extremely rude to me about changing the appointment, when it truly wasn’t a change.