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Laxmi Kondapalli

CCRM Colorado

Rated 5.8
Strongly recommend: 35%Neutral: 24%Don't recommend: 41%5.8
35% strongly recommend
29 reviews
Humanity
6.7
6.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7
7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4
4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Vermont
Residency
Northwestern
Fellowship
Northwestern

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Laxmi Kondapalli works in 1 office at

CCRM Colorado
Rated 8.4
Strongly recommend: 68%Neutral: 15%Don't recommend: 17%8.4

Explore Clinic
Denver
4600 Hale Parkway, Suite 490
Denver, CO 80220
303-355-2555

29 patient reviews

Most Recent
Strongly Recommend
35%
Neutral
24%
Don't Recommend
41%
2019, Unsuccessful
NPS
8
NPS
0
Age 34
4 IUI
Male Factor
European
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
Review of
We were pleased with Dr. Kondapalli...She appeared to be thorough and always took her time to explain everything we wanted to know. She never rushed us....[Dr. Laxmi Kondapalli] always took the time to answer all of our questions and demonstrated some empathy to our situation making us feel more human...
Strengths [of CCRM Colorado] - appointments run smoothly, typically don't wait long Weaknesses - typically not friendly, when they said they would call back and/or provide more help on something we would have to call back several times before receiving that help...[nurse] was extremely unorganized...We always had to be careful and really check her
How was your experience with Laxmi Kondapalli at CCRM Colorado?
We were pleased with Dr. Kondapalli but were not happy with the clinic she works at. She appeared to be thorough and always took her time to explain everything we wanted to know. She never rushed us.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
She always took the time to answer all of our questions and demonstrated some empathy to our situation making us feel more human.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kate)
She was extremely unorganized and always would make inaccurate comments when discussing things with me which appeared she was getting confused with other patients. She made mistakes and ordered wrong initial testing and made a mistake each IUI with timing. We always had to be careful and really check her. For one particular IUI she told me the wrong time and so I was late for work and extremely stressed that I did not have it in time due to my trigger shot. She would say sorry but did not seem to actually care and she always appeared stressed out.
Describe your experience with CCRM Colorado.
Strengths - appointments run smoothly, typically don't wait long Weaknesses - typically not friendly, when they said they would call back and/or provide more help on something we would have to call back several times before receiving that help
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
Only doctor visits were covered, most everything else was out of network for our insurance
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Unknown
What specific things went wrong at CCRM Colorado?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
8
Doctor
Laxmi Kondapalli
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
0
Clinic
CCRM Colorado
Denver
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Review of
2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 47 - 48
Donor Eggs
Diminished Ovarian Reserve
Unexplained
European
Income $50K - $99K
Marketer or PR
1st of 2 Docs
IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr. K [Kondapalli] is very upbeat and is quite the cheerleader. She is thorough and responds in a timely manner. ... While we had a miscarriage, it was out first successful pregnancy after 4 tries. ... She is just plain awesome. Very update, thorough and honest ... Since I was using donor eggs, my protocol was different. CCRM is very strict on all levels of what you can and can't do.
They are very expensive and thorough so the timing takes a long time. Since I went to U of Utah first and had an ectopic pregnancy, I was not eligible for a refund at CCRM. I have to disagree on this part...everything else was great ... I dealt with kristy and dale. They were both very responsive and easy to talk to. They walked me through every step of the way and showed compassion when I lost the child.
How was your experience with Laxmi Kondapalli at CCRM Colorado?
Dr. K is very upbeat and is quite the cheerleader. She is thorough and responds in a timely manner. The nurses we dealt with were always accessible. They use an online database service that I was not in love with for questions, but they also always returned my calls, no matter what. While we had a miscarriage, it was out first successful pregnancy after 4 tries.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Ask lots of questions
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
She is just plain awesome. Very update, thorough and honest
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
Since I was using donor eggs, my protocol was different. CCRM is very strict on all levels of what you can and can't do.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Kristy Bishop)
I dealt with kristy and dale. They were both very responsive and easy to talk to. They walked me through every step of the way and showed compassion when I lost the child.
Describe your experience with CCRM Colorado.
They are very expensive and thorough so the timing takes a long time. Since I went to U of Utah first and had an ectopic pregnancy, I was not eligible for a refund at CCRM. I have to disagree on this part...everything else was great
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
Approximately 65k
10
Doctor
Laxmi Kondapalli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Denver
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 31
Tubal Blockage
European
Income $50K - $99K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Review of
Dr Kondapalli was warm, knowledgeable and optimistic. She made me feel at ease during the scary times and cared about during the sad times. She was appropriately upbeat during the times we needed hope and encouragement. She answered questions honestly with educated answers. ... Dr Kondapalli has a strong stance on eSET vs multiple embryos, especially with my history of a successful eSET in the past. ...
I feel that CCRM's biggest strengths is it's streamline of this process. They work like a well oiled machine, they've figure out what works and stick to it. However, I feel their popularity and number of patients can occasionally make some things take longer. There were several times I waited all day for a phone call of a lab result sent over that morning. A more prompt response for life changing results would be appreciated. Overall, everyone from the front desk to the lab is very friendly, always smiling and kind.
How was your experience with Laxmi Kondapalli at CCRM Colorado?
Dr Kondapalli was warm, knowledgeable and optimistic. She made me feel at ease during the scary times and cared about during the sad times. She was appropriately upbeat during the times we needed hope and encouragement. She answered questions honestly with educated answers.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
You are in good hands.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
Dr Kondapalli is very warm and welcoming. She gave me hugs, made eye contact, took her time with me and my husband, and called me personally after my second beta number didn't rise as we had hoped it would.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
We did an FET of 5 day embryos. We started with birth control pills and lupron as we were trying to accommodate the specific transfer date that worked best for my husband's schedule. 3 weeks out from our transfer date we stopped birth control to allow for a menstrual cycle and then started estrogen patches, changing them every other day and Lupron. Closer to transfer we also started progesterone in oil injections every other day and progesterone suppositories. The last few days before transfer I also took doxycycline and medrol. Oral estrogen was added a week before transfer as my estradiol level was not high enough.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Sarah McLeod)
Sarah was extremely helpful, she always took time to answer my questions and was comforting. She also asked the doctor when I made requests rather than just making the decision herself.
Describe your experience with CCRM Colorado.
I feel that CCRM's biggest strengths is it's streamline of this process. They work like a well oiled machine, they've figure out what works and stick to it. However, I feel their popularity and number of patients can occasionally make some things take longer. There were several times I waited all day for a phone call of a lab result sent over that morning. A more prompt response for life changing results would be appreciated. Overall, everyone from the front desk to the lab is very friendly, always smiling and kind.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
For an FET with out of state monitoring, our treatment costs for the embryology lab and CCRMs cost was close to $6000. Out of state monitoring added an additional couple of thousand dollars as did medication.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
Dr Kondapalli has a strong stance on eSET vs multiple embryos, especially with my history of a successful eSET in the past.
What specific things went wrong at CCRM Colorado?
  • Failed to call with results
Describe the specific things that went wrong at CCRM Colorado.
The only complaint I had I already detailed in that I felt getting a call to relay test results could be much quicker. Getting up at 7 am to go get blood drawn, having the out of state lab send results to CCRM within the hour and then having to wait until that afternoon for a nurse to call seems torturous when you're the patient who is waiting.
10
Doctor
Laxmi Kondapalli
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
CCRM Colorado
Lone Tree
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unknown Success
NPS
7
NPS
7
Age 37 - 38
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Sales Representative
Only Doc Seen
Fertility Medications With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Review of
I’ve never actually spoken with Dr. K (over the phone Orin person) since my initial appt....I think dr K absolutely knows her stuff and was good at adjusting my treatments each round of my IUIs as she learned new info, however I rarely knew why she was doing what she was doing. I wish I’d had check ins after each one, but that wasn’t offered. I believe she cares deeply and is in her office truly studying my #s and deciding the best course for us
Their [CCRM] facilities are top of the line. Weakness: there Private equity backed and it’s a money making machine- so they are very very lean on staff (too lean) and the nurse I interacted with was not the best....There was a time my nurse told me to go onto a specific medication immediately, and when I got to the pharmacy it was a different medication. There was also a time when I wasn't told to go back on a med and only when I asked 3 days later why I wasn't on it this round did they say- oops, you should be on that!
How was your experience with Laxmi Kondapalli at CCRM Colorado?
I think dr K absolutely knows her stuff and was good at adjusting my treatments each round of my IUIs as she learned new info, however I rarely knew why she was doing what she was doing. I wish I’d had check ins after each one, but that wasn’t offered. I believe she cares deeply and is in her office truly studying my #s and deciding the best course for us, on the flip side lots of questions go unanswered since I have zero communication with her.
What's one piece of advice would you give a prospective patient of Laxmi Kondapalli at CCRM Colorado?
Ask a LOT of questions up front as you might never speak with her again.
During treatment, were you treated like a number or a human with Laxmi Kondapalli at CCRM Colorado?
I’ve never actually spoken with Dr. K (over the phone Orin person) since my initial appt.
Describe the protocols Laxmi Kondapalli used in your cycles at CCRM Colorado and their degree of success.
I’ve done 3 IUIs so far- all failed. 1st IUI- oral clomid and took forever- 5 ultrasounds in total- eventually triggered and did timed intercourse. 2nd- oral clomid followed by menopur shots still took a long time (40+ days)- 4-5 ultrasounds in total- eventually triggered and did timed intercourse. 3rd IUI: oral clomid alongside menopur shots- 1ultrasounds in total- growth was more predictable- triggered and did timed intercourse. Each one took a different course and they seemed to get more streamlined as we progressed.
Describe your experience with your nurse at CCRM Colorado. (Assigned nurse: Angelica)
The nursing staff is clearly over worked with too many patience, so not all the blame falls on them. That said, my particular nurse treated me as if I was on a ‘need to know’ basis and didn’t need to know anything. I felt like a lot of details as well as reasons/rationale were left of, I was oftenleft puzzled testing a friend who had been through this. Also, a couple mistakes were made in regards to medication etc.
Describe your experience with CCRM Colorado.
Their lab and results are great. Their reputation is too notch. Their doctors are well regarded. Their facilities are top of the line. Weakness: there Private equity backed and it’s a money making machine- so they are very very lean on staff (too lean) and the nurse I interacted with was not the best. You have to really stay on top of them.
Describe the costs associated with your care under Laxmi Kondapalli at CCRM Colorado.
I am about $10,000 in including all the workup tests, appts, etc. and then the 3 IUIs.
Describe Laxmi Kondapalli's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at CCRM Colorado.
N/A
What specific things went wrong at CCRM Colorado?
  • Lost appointments
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at CCRM Colorado.
There was a time my nurse told me to go onto a specific medication immediately, and when I got to the pharmacy it was a different medication. There was also a time when I wasn't told to go back on a med and only when I asked 3 days later why I wasn't on it this round did they say- oops, you should be on that!
7
Doctor
Laxmi Kondapalli
NPS
Humanity
2 of 5
Communication
3 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
CCRM Colorado
Denver
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of

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