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Lillian Swiersz

Freyja Clinic

Rated 5.7
Strongly recommend: 17%Neutral: 50%Don't recommend: 33%5.7
17% strongly recommend
6 reviews
Humanity
6.7
6.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.3
7.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Loyola Medical School
Residency
Kaiser Permanente
Fellowship
Stanford Medical Center

How Doctor Communicates

doctor available by email
doctor available by directline
doctor available by directline
not available by personal cell phone
not available by personal cell phone
Lillian Swiersz works at

Freyja Clinic
Rated 6.6
Strongly recommend: 24%Neutral: 53%Don't recommend: 24%6.6

Explore Clinic
Redwood City
570 Price Avenue
Redwood City, CA 94063
650-701-1882

6 patient reviews

Most Recent
Strongly Recommend
17%
Neutral
50%
Don't Recommend
33%
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
8
Age 37
1 Fertility Medications
Tubal Blockage
European
Income $50K - $99K
1st of 4 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Review of
Dr. Swiersz did all of our blood work, requested we do the HSG, and while we were figuring things out to do clomid with timed sex. She was honest and real. She seemed to really care. I was always able to email her when I had questions. She always responded in a timely manner. Dr. Swiersz was very knowledgeable and helpful while we were in the early stages on secondary infertility.... We only did one round of clomid with Dr. Swiersz, since we needed to do more and our insurance was not in contract with her clinic.
[Freyja] Clinic is VERY busy. I always waited 10-15 minutes before going in. Nurses were friendly enough. I honestly always saw, spoke with, and had majority of my time with Dr. Swiersz. The clinic was not good about billing or scheduling. They just were so busy. The clinic is not only an OBGYN and Fertility clinic, it has pediatrics and Accupuncture as well.... I had requested my original finding and all medical records be sent to other fertility clinics, which they did not do when I requested. I had to request a few times. Just was not done in a timely manner. Once again, to reiterate this clinic is very busy with more than just fertility treatments
How was your experience with Lillian Swiersz at Freyja Clinic?
Dr. Swiersz did all of our blood work, requested we do the HSG, and while we were figuring things out to do clomid with timed sex. She was honest and real. She seemed to really care. I was always able to email her when I had questions. She always responded in a timely manner. Dr. Swiersz was very knowledgeable and helpful while we were in the early stages on secondary infertility.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Freyja Clinic?
To make sure you ask about insurance and payments.
During treatment, were you treated like a number or a human with Lillian Swiersz at Freyja Clinic?
Dr. Swiersz was so patient and kind during our time with her. She listened to everything we had to say and answered all questions. She was beyond wonderful. Only reason we left was our insurance would not be covered under Freyja clinic.
Describe the protocols Lillian Swiersz used in your cycles at Freyja Clinic and their degree of success.
We only did one round of clomid with Dr. Swiersz, since we needed to do more and our insurance was not in contract with her clinic.
Describe your experience with Freyja Clinic.
Clinic is VERY busy. I always waited 10-15 minutes before going in. Nurses were friendly enough. I honestly always saw, spoke with, and had majority of my time with Dr. Swiersz. The clinic was not good about billing or scheduling. They just were so busy. The clinic is not only an OBGYN and Fertility clinic, it has pediatrics and Accupuncture as well.
Describe the costs associated with your care under Lillian Swiersz at Freyja Clinic.
Only costs were appointments. Medication and tests were done elsewhere.
What specific things went wrong at Freyja Clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Freyja Clinic.
I had requested my original finding and all medical records be sent to other fertility clinics, which they did not do when I requested. I had to request a few times. Just was not done in a timely manner. Once again, to reiterate this clinic is very busy with more than just fertility treatments.
10
Doctor
Lillian Swiersz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Freyja Clinic
Redwood City
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
7
NPS
8
Age 31
1 Fertility Medications
Anovulation
Latinx
Income $100K - $199K
2nd of 3 Docs
5 Fertility Medications With Other Docs
Neutral
Neutral
Unsuccessful
Review of
She [Dr. Lillian Swiersz] was very by the book and clinical...very knowledgable. explains things more then any other doctor I have worked with, which is very helpful. Maybe overly cautious of things...She can seem a little robotic, but she is nice...She listened to my history and suggested femara, because the clinic does not do clomid. I started the cycle, and she added estrogen because my lining was thin, and we did ultrasounds every few days to monitor. The follicle was growing very slow so she doubled the dosage of femara, and suggested a trigger shot when the follicle gets to 20mm, unfortunately it dropped before it got to 20mm. She also noticed some scar tissue in my uterus, and suggested having it removed if this cycle didn't result in a pregnancy, as it could prevent implementation. After confirmation via Sonohysterography, my regularOBGYN did the hysteroscopy to remove the scar tissue and polyps, so that is was covered under insurance.
[The nursing staff at Freyja Clinic were] Kind and caring...All of the employees are very kind and attentive. The doctors are knowledgable, and the office is always clean and inviting. The draw back is they are pretty much always running late. It is very convenient as they have a small pharmacy and lab upstairs...She [Dr. Lillian Swiersz] was very by the book and clinical. Where sometimes each person has slightly different needs, but she is very knowledgable. explains things more then any other doctor I have worked with, which is very helpful. Maybe overly cautious of things.
How was your experience with Lillian Swiersz at Freyja Clinic?
She was very by the book and clinical. Where sometimes each person has slightly different needs, but she is very knowledgable. explains things more then any other doctor I have worked with, which is very helpful. Maybe overly cautious of things.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Freyja Clinic?
She can seem a little robotic, but she is nice.
During treatment, were you treated like a number or a human with Lillian Swiersz at Freyja Clinic?
She was personal and asked about me as a person and about my daughter. She shared details about her daughters as well.
Describe the protocols Lillian Swiersz used in your cycles at Freyja Clinic and their degree of success.
She listened to my history and suggested femara, because the clinic does not do clomid. I started the cycle, and she added estrogen because my lining was thin, and we did ultrasounds every few days to monitor. The follicle was growing very slow so she doubled the dosage of femara, and suggested a trigger shot when the follicle gets to 20mm, unfortunately it dropped before it got to 20mm. She also noticed some scar tissue in my uterus, and suggested having it removed if this cycle didn't result in a pregnancy, as it could prevent implementation. After confirmation via Sonohysterography, my regularOBGYN did the hysteroscopy to remove the scar tissue and polyps, so that is was covered under insurance.
Describe your experience with the nursing staff at Freyja Clinic.
Kind and caring.
Describe your experience with Freyja Clinic.
All of the employees are very kind and attentive. The doctors are knowledgable, and the office is always clean and inviting. The draw back is they are pretty much always running late. It is very convenient as they have a small pharmacy and lab upstairs.
Describe the costs associated with your care under Lillian Swiersz at Freyja Clinic.
I do not have infertility insurance, but my insurance provider gave me a discount at the clinic which was very helpful!
What specific things went wrong at Freyja Clinic?
  • Failed to convey critical information
Describe the specific things that went wrong at Freyja Clinic.
The first doctor I saw did not tell me Femara was not supposed to be taken while nursing, which I specifically told her I was nursing. It wants until I saw doctor Swiersz on my second visit she instructed me to immediately stop nursing.
7
Doctor
Lillian Swiersz
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
8
Clinic
Freyja Clinic
Redwood City
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
8
NPS
8
Age 31
1 Fertility Medications
Male Factor
European
Income $100K - $199K
Teacher
1st of 2 Docs
6 IUI With Other Docs
Donor Sperm
Neutral
Neutral
Unsuccessful
Review of
She [Dr. Swiersz] was a good doctor. We didn’t go past the first cycle because we wanted to do IUI with donor Sperm... Of course my husbands numbers were too low so it was turned into a chlomid and time intercourse cycle...The doctor is caring and personable. She also was knowledgeable. I don’t recommend for heterosexual couples interested in donor sperm. .. Of course my husbands numbers were too low so it was turned into a chlomid and time intercourse cycle.
If you plan to do standard IUI or IVF you will probably be fine with this clinic [PAMF]. ..I don’t recommend for heterosexual couples interested in donor sperm. Since this clinic is on PAMF campus the waiting room is shared with obgyn and there are lots of pregnant people around which is hard to see when you are going through infertility...we wanted to try donor sperm we were turned off by the clinics response and lack of support in that area. They just pushed for IVF which we weren’t ready for at the time.
How was your experience with Lillian Swiersz at Palo Alto Medical Foundation?
She was a good doctor. We didn’t go past the first cycle because we wanted to do IUI with donor Sperm and the clinic had rediculous rules around using donor sperm. So we switched doctors but it wasn’t due to her.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Palo Alto Medical Foundation?
Let her know yours plans up front.
During treatment, were you treated like a number or a human with Lillian Swiersz at Palo Alto Medical Foundation?
She was very warm and caring
Describe the protocols Lillian Swiersz used in your cycles at Palo Alto Medical Foundation and their degree of success.
We were diagnosed with male factor infertility. The initial plan was to try a chlomid IUI cycle. Of course my husbands numbers were too low so it was turned into a chlomid and time intercourse cycle. The cycle failed and when we wanted to try donor sperm we were turned off by the clinics response and lack of support in that area. They just pushed for IVF which we weren’t ready for at the time.
Describe your experience with the nursing staff at Palo Alto Medical Foundation.
Nursing staff really pushed us for IVF which we weren’t ready for at the time.
Describe your experience with Palo Alto Medical Foundation.
If you plan to do standard IUI or IVF you will probably be fine with this clinic. The doctor is caring and personable. She also was knowledgeable. I don’t recommend for heterosexual couples interested in donor sperm. Since this clinic is on PAMF campus the waiting room is shared with obgyn and there are lots of pregnant people around which is hard to see when you are going through infertility.
Describe the costs associated with your care under Lillian Swiersz at Palo Alto Medical Foundation.
We only did one cycle and initial diagnosis with Dr. Swiersz. We don’t have any insurance coverage and paid a couple thousand dollars out of pocket. It was very expensive.
8
Doctor
Lillian Swiersz
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
3 of 5
8
Clinic
Palo Alto Medical Foundation
Palo Alto - El Camino (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2008 - 2011, Unsuccessful
NPS
0
NPS
3
Age 33 - 36
2 IUI
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
1st of 4 Docs
3 IUI With Other Docs
5 IVF With Other Docs
Donor Eggs With Other Docs
Surrogacy With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
She [Dr. Lillian Swiersz] did baseline bloodwork and then used Clomid with a trigger shot for timed intercourse...We didn't feel as though Dr. Swiersz was interested in understanding why we were failing to conceive. When a FSH test came back high (likely due to acupuncture-related chinese herbs), she showed incredible lack of compassion and told us we were very unlikely to ever have children. We promptly found a new doctor...She was very by the book - I felt like she wanted to move us further down the ART process without understanding why we were failing to conceive.
It didn't feel as though PAMP had a specialized clinic at all - very baseline services, and nothing that was pushing the boundaries of current science...We didn't feel as though Dr. Swiersz was interested in understanding why we were failing to conceive. When a FSH test came back high (likely due to acupuncture-related chinese herbs), she showed incredible lack of compassion and told us we were very unlikely to ever have children. We promptly found a new doctor...Dr. Swiersz was the first RE we met with. She did baseline bloodwork and then used Clomid with a trigger shot for timed intercourse. She did do an ultrasound to check follicle development before the trigger shot.
How was your experience with Lillian Swiersz at Palo Alto Medical Foundation?
We didn't feel as though Dr. Swiersz was interested in understanding why we were failing to conceive. When a FSH test came back high (likely due to acupuncture-related chinese herbs), she showed incredible lack of compassion and told us we were very unlikely to ever have children. We promptly found a new doctor.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Palo Alto Medical Foundation?
Don't choose Dr. Swiersz if you prioritize bedside manner.
During treatment, were you treated like a number or a human with Lillian Swiersz at Palo Alto Medical Foundation?
She was very by the book - I felt like she wanted to move us further down the ART process without understanding why we were failing to conceive.
Describe the protocols Lillian Swiersz used in your cycles at Palo Alto Medical Foundation and their degree of success.
Dr. Swiersz was the first RE we met with. She did baseline bloodwork and then used Clomid with a trigger shot for timed intercourse. She did do an ultrasound to check follicle development before the trigger shot.
Describe your experience with Palo Alto Medical Foundation.
It didn't feel as though PAMP had a specialized clinic at all - very baseline services, and nothing that was pushing the boundaries of current science.
Describe the costs associated with your care under Lillian Swiersz at Palo Alto Medical Foundation.
Insurance covered our diagnostic workup and treatment.
Describe Lillian Swiersz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Palo Alto Medical Foundation.
n/a - we didn't do IVF with her.
0
Doctor
Lillian Swiersz
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Palo Alto Medical Foundation
Palo Alto - El Camino (closed)
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2011, Unsuccessful
NPS
2
NPS
1
Age 34 - 35
6 IUI
Diminished Ovarian Reserve
European
Income $200K - $499K
1st of 2 Docs
IVF With Other Docs
Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Review of
She wasn't there most of the time, seemed distracted when she was there. Not aggressive enough... She was always on the phone, seemed over worked.
They were disorganized, always late. Getting the correct prescription seems like a crap shoot.
How was your experience with Lillian Swiersz at Palo Alto Medical Foundation?
She was nice but seemed distracted and naive
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Palo Alto Medical Foundation?
be an advocate for yourself
During treatment, were you treated like a number or a human with Lillian Swiersz at Palo Alto Medical Foundation?
She wasn't there most of the time, seemed distracted when she was there. Not aggressive enough
Describe your experience with your nurse at Palo Alto Medical Foundation. (Assigned nurse: Karen)
She was always on the phone, seemed over worked.
What specific things went wrong at Palo Alto Medical Foundation?
  • Failed to call in prescriptions to pharmacy
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Palo Alto Medical Foundation.
They were disorganized, always late. Getting the correct prescription seems like a crap shoot
2
Doctor
Lillian Swiersz
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
2 of 5
1
Clinic
Palo Alto Medical Foundation
Palo Alto - El Camino (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Educational Resources
5 of 5
Review of
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
7
NPS
7
Age 38
European
Native American
Income $100K - $199K
Only Doc Seen
Neutral
Neutral
Successful
Review of
I felt she [Dr. Swiersz] listened to me and spent a nice amount of time with me in our one appointment together. She has a good bedside manner and has been in practice for many many years. I felt like she helped talk me through the pros and cons of a few things and also seemed to genuinely understand the difficult situation I was in...
I liked the one doctor I saw but the [Freyja Clinic] billing department was terrible. I only had one appointment so I do not have lengthy feedback. I remember having to email back and forth and call about some bills which was unfortunate but my doctors empathy in the appointment was felt and appreciated...I only went in for a consult and an egg count.
How was your experience with Lillian Swiersz at Freyja Clinic?
I felt she listened to me and spent a nice amount of time with me in our one appointment together. She has a good bedside manner and has been in practice for many many years. I felt like she helped talk me through the pros and cons of a few things and also seemed to genuinely understand the difficult situation I was in.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Freyja Clinic?
Come ready to ask questions and just shared your thoughts and emotions because she will have some good responses.
During treatment, were you treated like a number or a human with Lillian Swiersz at Freyja Clinic?
I thought Lillian was great but the billing people I remember being terrible to work with!
Describe the protocols Lillian Swiersz used in your cycles at Freyja Clinic and their degree of success.
I only went in for a consult and an egg count.
Describe your experience with the nursing staff at Freyja Clinic.
I mostly remember the billing department was terrible. I can't remember that much of the nursing staff. I think when I came in for my first and only appointment, they were ok.
Describe your experience with Freyja Clinic.
I liked the one doctor I saw but the billing department was terrible. I only had one appointment so I do not have lengthy feedback. I remember having to email back and forth and call about some bills which was unfortunate but my doctors empathy in the appointment was felt and appreciated.
Describe the costs associated with your care under Lillian Swiersz at Freyja Clinic.
I do not remember
7
Doctor
Lillian Swiersz
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
3 of 5
7
Clinic
Freyja Clinic
Redwood City
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Review of

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