Lillian Swiersz

Freyja Clinic

Rated 5.7
Strongly recommend: 17%Neutral: 50%Don't recommend: 33%5.7
17% strongly recommend
6 reviews
Humanity
6.7
6.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.3
7.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.7
7.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Loyola Medical School
Residency
Kaiser Permanente
Fellowship
Stanford Medical Center

How Doctor Communicates

doctor available by email
doctor available by directline
doctor available by directline
not available by personal cell phone
not available by personal cell phone
Lillian Swiersz works at

Freyja Clinic
Rated 6.6
Strongly recommend: 24%Neutral: 53%Don't recommend: 24%6.6

Explore Clinic
Redwood City
570 Price Avenue
Redwood City, CA 94063

1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
8
Age 37
1 Fertility Medications
Tubal Blockage
European
Income $50K - $99K
1st of 4 Docs
1 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Neutral
Successful
Dr. Swiersz did all of our blood work, requested we do the HSG, and while we were figuring things out to do clomid with timed sex. She was honest and real. She seemed to really care. I was always able to email her when I had questions. She always responded in a timely manner. Dr. Swiersz was very knowledgeable and helpful while we were in the early stages on secondary infertility.... We only did one round of clomid with Dr. Swiersz, since we needed to do more and our insurance was not in contract with her clinic.
[Freyja] Clinic is VERY busy. I always waited 10-15 minutes before going in. Nurses were friendly enough. I honestly always saw, spoke with, and had majority of my time with Dr. Swiersz. The clinic was not good about billing or scheduling. They just were so busy. The clinic is not only an OBGYN and Fertility clinic, it has pediatrics and Accupuncture as well.... I had requested my original finding and all medical records be sent to other fertility clinics, which they did not do when I requested. I had to request a few times. Just was not done in a timely manner. Once again, to reiterate this clinic is very busy with more than just fertility treatments
How was your experience with Lillian Swiersz at Freyja Clinic?
Dr. Swiersz did all of our blood work, requested we do the HSG, and while we were figuring things out to do clomid with timed sex. She was honest and real. She seemed to really care. I was always able to email her when I had questions. She always responded in a timely manner. Dr. Swiersz was very knowledgeable and helpful while we were in the early stages on secondary infertility.
What's one piece of advice would you give a prospective patient of Lillian Swiersz at Freyja Clinic?
To make sure you ask about insurance and payments.
During treatment, were you treated like a number or a human with Lillian Swiersz at Freyja Clinic?
Dr. Swiersz was so patient and kind during our time with her. She listened to everything we had to say and answered all questions. She was beyond wonderful. Only reason we left was our insurance would not be covered under Freyja clinic.
Describe the protocols Lillian Swiersz used in your cycles at Freyja Clinic and their degree of success.
We only did one round of clomid with Dr. Swiersz, since we needed to do more and our insurance was not in contract with her clinic.
Describe your experience with Freyja Clinic.
Clinic is VERY busy. I always waited 10-15 minutes before going in. Nurses were friendly enough. I honestly always saw, spoke with, and had majority of my time with Dr. Swiersz. The clinic was not good about billing or scheduling. They just were so busy. The clinic is not only an OBGYN and Fertility clinic, it has pediatrics and Accupuncture as well.
Describe the costs associated with your care under Lillian Swiersz at Freyja Clinic.
Only costs were appointments. Medication and tests were done elsewhere.
What specific things went wrong at Freyja Clinic?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Freyja Clinic.
I had requested my original finding and all medical records be sent to other fertility clinics, which they did not do when I requested. I had to request a few times. Just was not done in a timely manner. Once again, to reiterate this clinic is very busy with more than just fertility treatments.
10
Doctor
Lillian Swiersz
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
8
Clinic
Freyja Clinic
Redwood City
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5