How was your experience with Lindsay Kroener at UCLA?
When visiting with Dr. Kroener, I've always felt like I have her full attention, she is present and allots as much time as I need for questions, etc. She's also very prompt and responsive in messaging via UCLA.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Come with a list of questions, the process of the IUI cycle is very regimented and I feel like I didn't have as much information as I would've like for the first round. I did a lot of external research and knew what to ask. You'll be more prepared.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has a fantastic memory, takes as much time as you need and is great at communicating expectations.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I've done two rounds of IUI. The first, she was out of the office and I saw a different doctors each time I went in, which is definitely not ideal. We did clomid, I didn't need a trigger shot as I was already ovulating when I came in for a check up. I was told not to do the at-home ovulation tests, which I wish I would've. I was also not informed, when coming in for the insemination, that I needed a full bladder, which make the experience (with the third doctor I had to see) very uncomfortable, and ultimately, I believe unsuccessful.
We are currently in the middle of round two IUI, we did Letrazole and the FSH injections, followed by the trigger. Again, I had to see a different doctor, as the insemination fell over the weekend. This doctor was much more competent than the other. We are awaiting the pregnancy test in a week.
Describe your experience with the nursing staff.
Again, come prepared with questions- they don't necessarily know what information to provide.
Describe your experience with UCLA.
Strengths- the UCLA system is very organized, especially if you utilize their app. You don't have to wait long IF you're on time. Dr. Kroener is the best thing about the clinic. They're very prompt with prescriptions. Costs are clear. Facilities are fantastic. Lab is on site.
Weaknesses- scheduling. You have to go through the main UCLA scheduling department, who doesn't understand the multiple types of appointments and timing needed for fertility. Unpredictability of when your actual doctor will be in the office, which is disappointing as the other's don't have your full history or take the time to. Parking is expensive, but that's expected.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Round One of IUI total: $1100. Ultrasounds + visit: $280 x 2. Medication: $150. Parking: $40. Insemination: $350.
Round Two of IUI total: $1260, slightly more with medication change.
What specific things went wrong at UCLA?
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information