Lindsay Kroener

UCLA

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Not available by cell phone
Not available by personal cell phone
Medical SchoolKeck School of Medicine - USC
ResidencyUCLA
FellowshipUCLA
Los Angeles
200 UCLA Medical Plaza
Los Angeles, CA 90095
310-794-7274
Santa Monica
1450 10th Street
Santa Monica, CA 90401
310-451-8144
On a scale from 0-10, how likely are you to recommend Lindsay Kroener to a friend?
Strongly recommend: 67%Don't recommend: 33%8
3 assessments
  • 67% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 33% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
7.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend UCLA to a friend?
Strongly recommend: 43%Neutral: 47%Don't recommend: 10%8.3
21 assessments
  • 43% Strongly recommend (9-10)
  • 47% Neutral (7-8)
  • 10% Don't recommend (0-6)
3 assessments
6
7
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
6
7
the process of the IUI cycle is very regimented and I feel like I didn't have as much information as I would've like for the first round. I did a lot of external research and knew what to ask...[Dr. Kroener] has a fantastic memory, takes as much time as you need and is great at communicating expectations...When visiting with Dr. Kroener, I've always felt like I have her full attention, she is present and allots as much time as I need for questions, etc. She's also very prompt and responsive in messaging via UCLA.
come prepared with questions [for the nurses at UCLA]- they don't necessarily know what information to provide...we were not informed to arrive for IUI insemination with a full bladder....a student, tried two times unsuccessfully which agitated my cervix. I then spent an hour drinking water, followed by another round of uncomfortable attempts...Round One of IUI total: $1100. Ultrasounds + visit: $280 x 2. Medication: $150...
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
?
Race
Other
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1st of 4 Docs
Treatment
2 IUI
Diagnosis
Diminished Ovarian Reserve
6
7
How was your experience with Lindsay Kroener at UCLA?
When visiting with Dr. Kroener, I've always felt like I have her full attention, she is present and allots as much time as I need for questions, etc. She's also very prompt and responsive in messaging via UCLA.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Come with a list of questions, the process of the IUI cycle is very regimented and I feel like I didn't have as much information as I would've like for the first round. I did a lot of external research and knew what to ask. You'll be more prepared.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has a fantastic memory, takes as much time as you need and is great at communicating expectations.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
I've done two rounds of IUI. The first, she was out of the office and I saw a different doctors each time I went in, which is definitely not ideal. We did clomid, I didn't need a trigger shot as I was already ovulating when I came in for a check up. I was told not to do the at-home ovulation tests, which I wish I would've. I was also not informed, when coming in for the insemination, that I needed a full bladder, which make the experience (with the third doctor I had to see) very uncomfortable, and ultimately, I believe unsuccessful. We are currently in the middle of round two IUI, we did Letrazole and the FSH injections, followed by the trigger. Again, I had to see a different doctor, as the insemination fell over the weekend. This doctor was much more competent than the other. We are awaiting the pregnancy test in a week.
Describe your experience with the nursing staff.
Again, come prepared with questions- they don't necessarily know what information to provide.
Describe your experience with UCLA.
Strengths- the UCLA system is very organized, especially if you utilize their app. You don't have to wait long IF you're on time. Dr. Kroener is the best thing about the clinic. They're very prompt with prescriptions. Costs are clear. Facilities are fantastic. Lab is on site. Weaknesses- scheduling. You have to go through the main UCLA scheduling department, who doesn't understand the multiple types of appointments and timing needed for fertility. Unpredictability of when your actual doctor will be in the office, which is disappointing as the other's don't have your full history or take the time to. Parking is expensive, but that's expected.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
Round One of IUI total: $1100. Ultrasounds + visit: $280 x 2. Medication: $150. Parking: $40. Insemination: $350. Round Two of IUI total: $1260, slightly more with medication change.
What specific things went wrong at UCLA?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UCLA.
As previously mentioned, we were not informed to arrive for IUI insemination with a full bladder. They, actually a student, tried two times unsuccessfully which agitated my cervix. I then spent an hour drinking water, followed by another round of uncomfortable attempts. During the second round, once again no one mentioned this (luckily I knew). There is also not clear instructions on self injecting the shots.
6
Doctor
Lindsay Kroener
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
UCLA
Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask this reviewer a question about their experience with Lindsay Kroener at UCLA.

Verified

This patient has provided documentation of treatment at this clinic.

9
9
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
9
I really felt like Dr. Kroener wanted her patients to understand what was going on. Every visit I left Dr. Kroener's office with a notes sheet where she had written everything as we were talking about it, she drew diagrams to explain what she was talking about, and made notes about treatment. ... She is great at answering questions but talks very fast so it's very easy to miss something she says. Take notes and don't be afraid to ask her to repeat herself.
Strengths - UCLA has access to a ton of great research, doctors and resources. I never felt like anyone working on my team wasn't competent. Weaknesses - Because UCLA is so big, it felt very impersonal. ... However, I had quite a hard time with one of the people in finance. They needed to submit things for coverage and I constantly had to check up on it and make sure things got submitted as necessary. Several times I didn't know if my procedure would be covered.
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IUI, 1 IVF
Diagnosis
Male Factor, PCOS
9
9
How was your experience with Lindsay Kroener at UCLA?
I really felt like Dr. Kroener wanted her patients to understand what was going on. Every visit I left Dr. Kroener's office with a notes sheet where she had written everything as we were talking about it, she drew diagrams to explain what she was talking about, and made notes about treatment.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
Go in with questions. She is great at answering questions but talks very fast so it's very easy to miss something she says. Take notes and don't be afraid to ask her to repeat herself.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
Dr. Kroener has great bedside manor. She always had a friendly face and I never felt rushed asking her questions. She would remember our history from appointment to appointment without need for me to repeat our story. I really felt like she cared to get to know her patients.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
We did clomid with timed intercourse for one cycle and two IUIs. I don't remember the dosage but I do remember that we increased one of the dosages on the second IUI because of slower reaction and growth from ovaries.
Describe your experience with the nursing staff.
I didn't love the nursing staff. I never felt like they understood what patients were going through. There wasn't cohesion. I hardly ever saw the same nurse twice.
Describe your experience with UCLA.
Strengths - UCLA has access to a ton of great research, doctors and resources. I never felt like anyone working on my team wasn't competent. Weaknesses - Because UCLA is so big, it felt very impersonal. They have so many patients that besides my direct doctor (Dr. Kroener) I didn't feel like people cared or even knew why I was there.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
I had health insurance coverage. However, I had quite a hard time with one of the people in finance. They needed to submit things for coverage and I constantly had to check up on it and make sure things got submitted as necessary. Several times I didn't know if my procedure would be covered.
9
Doctor
Lindsay Kroener
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
9
Clinic
UCLA
Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
34
Treated
2019
Success with this Doc
No
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis
9
10
Dr. Kroener was kind-hearted and very knowledgeable about treatments but sometimes she can talk fast and it can make you a little overwhelmed. She, however, can tell when you are feeling overwhelmed and will break it down. ... No matter the outcome she always checked in. She was sweet and caring. She always made me feel comfortable in this terrifying journey.
Strengths are they [UCLA] have very kind and informative doctors and staff. Very responsive too. ... They [nursing staff] remember you and show kindness and understanding of your visits and emotions. ... I think they need more staff but I was told they are in the middle of turn over earlier this year. I'm sure now they have a full staff. ... Clomid and injections. I don't remember the dosage but I we went up on the injectables on the 3rd IUI
Age
34
Treated
2019
Success with this Doc
No
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI
Diagnosis
Diminished Ovarian Reserve, Endometriosis
9
10
How was your experience with Lindsay Kroener at UCLA?
Dr. Kroener was kind-hearted and very knowledgeable about treatments but sometimes she can talk fast and it can make you a little overwhelmed. She, however, can tell when you are feeling overwhelmed and will break it down. She went on maternity leave during my last treatment but she checked back with me when she returned which was nice.
What's one piece of advice would you give a prospective patient of Lindsay Kroener at UCLA?
I would say know you are in great hands but always do your research. And always speak your mind because that is the only way the doctor will know if she needs to do any adjustments to the treatment.
During treatment, were you treated like a number or a human with Lindsay Kroener at UCLA?
No matter the outcome she always checked in. She was sweet and caring. She always made me feel comfortable in this terrifying journey.
Describe the protocols Lindsay Kroener used in your cycles at UCLA and their degree of success.
Clomid and injections. I don't remember the dosage but I we went up on the injectables on the 3rd IUI and went up on the clomid. I suffer from anxiety and depression so those 3 months were very hard for me. My emotions were up and down and I felt out of control.
Describe your experience with the nursing staff.
They remember you and show kindness and understanding of your visits and emotions.
Describe your experience with UCLA.
I think they need more staff but I was told they are in the middle of turn over earlier this year. I'm sure now they have a full staff. Strengths are they have very kind and informative doctors and staff. Very responsive too.
Describe the costs associated with your care under Lindsay Kroener at UCLA.
My insurance covered 50% of IUIs but not IVF which I need to do now. I think for all 3 IUI's I was charged a balance of 1300 after insurance coverage.
9
Doctor
Lindsay Kroener
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
UCLA
Los Angeles
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Lindsay Kroener at UCLA.

Verified

This patient has provided documentation of treatment at this clinic.