Rated 8.2
Strongly recommend: 75%Neutral: 7%Don't recommend: 19%8.2
75% strongly recommend
25 reviews
Humanity
8.7
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.5
5.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
6.4
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of AZ
Residency
Phoenix Integrated
Fellowship
U of IA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Lisa Cookingham works in 1 office at

Piedmont Reproductive Endocrinology Group
Rated 8.8
Strongly recommend: 76%Neutral: 12%Don't recommend: 11%8.8

Explore Clinic
Columbia
3 Medical Park Drive
Columbia, SC 29203

25 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 40
1 IUI
Black or African-American
Income $100K - $199K
Writer
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Lisa Cookingham] is friendly and comprehensive in her plan, explaining the tests she wanted to run, and answering questions I had. She also was great during followup for explaining the plan going forward. I did not see her for my HSG or IUI procedure but she was in touch following both visits via the portal/phone.
[PREG - Columbia] Strengths are definitely the nurses and the ease of getting someone on the phone or having questions answered in the portal...Weaknesses were the initial financial explanation for self pay patients...They were very welcoming and accepting of my want to use donor sperm to get pregnant as a single, queer person.
How was your experience with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
She is friendly and comprehensive in her plan, explaining the tests she wanted to run, and answering questions I had. She also was great during followup for explaining the plan going forward. I did not see her for my HSG or IUI procedure but she was in touch following both visits via the portal/phone.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Come with questions.
During treatment, were you treated like a number or a human with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
She spent time during my consultation to answer any questions. She is very charismatic and friendly. She has since been available to answer questions via phone and the portal.
Describe the protocols Lisa Cookingham used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
After Day 3 testing and an HSG, I did medicated, monitored cycles. I took letrozole (pill) from days 3 to 7, then had an ultrasound and trigger (Ovidrel). Ghe plan is to repeat the same protocol for IUI #2 and #3 if needed before moving to IVF.
How competent was Lisa Cookingham at LGBTQ care?
She wasn't phased at all that I'm a single woman trying to get pregnant on my own. My sexuality was never questioned or given a raised eye. I felt that Dr Cookingham was accepting that I just wanted to get pregnant and never questioned my motives.
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Michaella)
Michaella is Dr Cookingham's nurse assigned to me. She answers the portal questions a lot and she was the one who did my monitoring ultrasound and did my trigger. She was also there during my insemination. Very happy with Michaella and her attentiveness and thoroughness in answers. She pays attention and is very responsive.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Weaknesses were the initial financial explanation for self pay patients, especially after my insurance coverage changed between the consultation and mt IUI. It took some emails to get them to rerun my insurance showing that I do have coverage. Strengths are definitely the nurses and the ease of getting someone on the phone or having questions answered in the portal. Someone has always answered the phone or called me back when they said they would and it's very reassuring when you have minute questions.
Describe the costs associated with your care under Lisa Cookingham at Piedmont Reproductive Endocrinology Group.
HSG $600 Labs $330 (out of pocket through insurance) Day 3 Ultrasound $200 Monitoring ultrasound $180 IUI $500 Initial consultation $200 Phone followup $50 Ovidrel $100 Letrozole $3
How competent was Piedmont Reproductive Endocrinology Group at LGBTQ care?
They were very welcoming and accepting of my want to use donor sperm to get pregnant as a single, queer person.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Piedmont Reproductive Endocrinology Group.
I used donor sperm. I had no problems getting paperwork signed for different sperm banks and had no problems with sperm delivery or thaws.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 35 - 36
3 IUI
1 IVF
European
Latinx
Income $100K - $199K
Sales Representative
Only Doc Seen
Donor Sperm
Strongly Recommends
Strongly Recommends
Successful
Dr. Cookingham was compassionate and warm. She genuinely cares for her patients and our feelings. I always felt like she had my best interest at heart, and she went out of her way to be supportive throughout the process and treatment...I saw no weaknesses in this very special doctor. When I saw Dr. Cookingham, I felt like I was chatting with one of my girlfriends. She always was personable and never displayed the doctor ego. She always took her time and protected my best interest. She went out of her way to check on me when I lost my mother while going through fertility treatment, and she called me when I had a miscarriage to offer condolences. I couldn't have asked for a better doctor!
I spent about $17,000 for my IVF and medications [at Kaiser Permanente Sacramento]. My IUI's were about $900 each and the medication for each IUI was about $1,000...The fertility clinic was excellent at being responsive and ensuring I knew the next steps. They also guided me to find discounts for my medications since my treatment was completely out of pocket. When I had to bring my daughter to the appts, everyone. would. acknowledge her and showed her kindness...so kind and seemed to really enjoy their jobs. I actually missed everyone when I was no longer seeing them.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
I saw no weaknesses in this very special doctor. When I saw Dr. Cookingham, I felt like I was chatting with one of my girlfriends. She always was personable and never displayed the doctor ego. She always took her time and protected my best interest. She went out of her way to check on me when I lost my mother while going through fertility treatment, and she called me when I had a miscarriage to offer condolences. I couldn't have asked for a better doctor!
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Trust her!
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was compassionate and warm. She genuinely cares for her patients and our feelings. I always felt like she had my best interest at heart, and she went out of her way to be supportive throughout the process and treatment.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I was on menopur and another injectable to stimulate my ovaries, and progesterone for 10 weeks once pregnant, but I feel like I'm forgetting something. She was very adamant about the recommendation to just transfer one. embryo. She was. very polite about it, but she was very concerned about transferring more than one.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Everyone in the fertility department was. so kind and seemed to really enjoy their jobs. I actually missed everyone when I was no longer seeing them.
Describe your experience with Kaiser Permanente Sacramento.
The fertility clinic was excellent at being responsive and ensuring I knew the next steps. They also guided me to find discounts for my medications since my treatment was completely out of pocket. When I had to bring my daughter to the appts, everyone. would. acknowledge her and showed her kindness.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I spent about $17,000 for my IVF and medications. My IUI's were about $900 each and the medication for each IUI was about $1,000
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
10
NPS
10
Age 25 - 27
1 IVF
Anovulation
Diminished Ovarian Reserve
Male Factor
Unexplained
European
Latinx
Income $0 - $49K
Nurse or HC Services
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
. I always felt my opinion matered. I had forgotten to take a medication and had to have her pages at 9pm one night and she was more than happy to help me. When I wasn’t progressing on my stims like we were hoping she changed my dosage to better suite how my body was reacting. ... She always connected with me asked me how I was doing. I felt like I had a voice in my treatment and my protocol was made just for me.
Love the clinic [Kaiser Permanente] the staff is very nice. I hate the case managers phone line. I feel it is extremely difficult to get ahold of them. The office itself always answers there phone and helps as best as they can. ... The phone line is extremely hard to get a nurse the first time you call. They have you leave a voice mail and they will return your call.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She explained everything perfectly every visit. Her clinic was an hour away from me so instead of making me drive an hour for a follow up she contacted be by phone and would follow up with any lab results. I always felt my opinion matered. I had forgotten to take a medication and had to have her pages at 9pm one night and she was more than happy to help me. When I wasn’t progressing on my stims like we were hoping she changed my dosage to better suite how my body was reacting.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
You will love her!
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
I always felt like a human. She always connected with me asked me how I was doing. I felt like I had a voice in my treatment and my protocol was made just for me. I felt she had my best interest. Unfortunately my son passed away after he was born and the first person to call me and offer their condolences was Dr.Cookingham. She was there for me when I was struggling the most and trying to make decisions on how to move forward with my goal to bring home a baby.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We primed with birth control. I stimed for 12 days. Took Gonal F 375ui AM for 3 days then 225ui for the remaining 9. Centrotide AM days 5-12 . Menopure 3 powder vials PM day 4-12. I started Estrace AM & PM days 5-12. After egg retrieval we started PM pio infections until 10.5weeks
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Laurel )
The phone line is extremely hard to get a nurse the first time you call. They have you leave a voice mail and they will return your call.
Describe your experience with Kaiser Permanente Sacramento.
Love the clinic the staff is very nice. I hate the case managers phone line. I feel it is extremely difficult to get ahold of them. The office itself always answers there phone and helps as best as they can.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
The cost for my fresh transfer with icsi plus medications was $19,000
10
Doctor
Lisa Cookingham
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 34
1 IVF
European
Latinx
Income $100K - $199K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Cookingham is an excellent and knowledgeable physician. She supported her answers to my questions by referencing studies and research which gave me confidence. Several times throughout the process she would let us know what she thought our chance of success was. I felt that her care was customized to me and she would adjust plans throughout the process based on how I was responding. At the time of my egg retrieval, she decide it was best cancel the fresh embryo transfer and convert it to a freeze all cycle in order to improve our success rate.
I never had a long wait time for appointments or labs [at Kaiser Permanente Sacramento]. At the Vacaville center, IVF patients get priority at the lab and don't have to wait in line. In the Sacramento clinic, they draw your labs in the office so there was never a long wait. Everything was very smooth...I always had to leave a voicemail but they [nurses] typically get back to you within an hour or two.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is an excellent and knowledgeable physician. She supported her answers to my questions by referencing studies and research which gave me confidence. Several times throughout the process she would let us know what she thought our chance of success was. I felt that her care was customized to me and she would adjust plans throughout the process based on how I was responding. At the time of my egg retrieval, she decide it was best cancel the fresh embryo transfer and convert it to a freeze all cycle in order to improve our success rate.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Go see her! She is the best. She is knowledgeable, talented, caring, and honest, in all the right amounts.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is the most genuinely kind and warm hearted provider I have ever encountered. She took her time explaining everything she was doing, what she was looking for, what she was seeing, and what was going to happen next. She explained her thought process every step of the way so I always felt informed and confident in the care she was providing. It was the first time in this process I felt like I could relax because I knew she was watching out for me and had my best interest at heart. I whole heartedly trust her and her opinion.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
I always had to leave a voicemail but they typically get back to you within an hour or two.
Describe your experience with Kaiser Permanente Sacramento.
I felt confident in seeking IVF care through Kaiser because their physicians see a lot of patients for IVF and therefore become very skilled in the procedure. I never had a long wait time for appointments or labs. At the Vacaville center, IVF patients get priority at the lab and don't have to wait in line. In the Sacramento clinic, they draw your labs in the office so there was never a long wait. Everything was very smooth.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
$11,300 IVF, $5,000 Meds, $3,000 Frozen embryo transfer
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
10
NPS
10
Age 32
1 Embryo Freezing
Male Factor
Income $0 - $49K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Cookingham has a lot of strengths. ... She is also does IVF for cancer patients and has a lot of knowledge in oncology. ... She has been practicing for some time and has a lot of knowledge about Endometriosis and PCOS and the best treatment plans. I have stage IV Endometriosis and my husband has low sperm count so she advised us to do ICSI right from the beginning. ... I was very scared and apprehensive about the whole thing but she truly was an angel.
My costs were laid out on the consultation [Kaiser Permanente Sacramento]. She [doctor] also suggested a program which gives a discount on IVF medications. ... We saved over $5,000 on medications which made it very affordable. She also was up front with the extra costs of ICSI from the very beginning. ... The nursing staff is amazing. They all communicate well and are very accommodating. My husband is a police officer and the nursing staff wanted to make sure our egg retrieval time coincided with his work schedule.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham has a lot of strengths. She has been practicing for some time and has a lot of knowledge about Endometriosis and PCOS and the best treatment plans. I have stage IV Endometriosis and my husband has low sperm count so she advised us to do ICSI right from the beginning. We did not know my husband had low sperm count until she tested him. She went over all the blood results for both of us in the following appointment after our blood draws. She was very kind. One of the kindest doctors I have ever had. She made the IVF experience wonderful. I was very scared and apprehensive about the whole thing but she truly was an angel. She also informed me that my diagnosis of PCOS was irrelevant. She saw absolutely no signs of PCOS. I was so relieved and happy to hear that. She is also does IVF for cancer patients and has a lot of knowledge in oncology.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Trust her suggestions. She is very knowledgeable and good at what she does.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was an amazing doctor. She throughly explained each procedure and step. She also made accomodated our egg retrieval time with an unexpected work issue my husband had. She was also very up front with the treatment options since we had issues on both sides. I appreciated her honesty yet she delivered with such kindness.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
My protocol was very basic and straight forward. It did not change throughout the weeks leading up to egg retrieval other than decreasing the Lupron. I did 10 iu of Lupron then decreased it when I went off birth control to 5. I did 300 ui of Gonal F daily and menopur 1 mg shots daily. I then did the trigger after about 10 days. Very basic and staifht forward since my body was responding like it should have been. She used a basic protocol to avoid OHSS and since I did not have PCOS, this is what she suggested.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Monica Coltharp)
The nursing staff is amazing. They all communicate well and are very accommodating. My husband is a police officer and the nursing staff wanted to make sure our egg retrieval time coincided with his work schedule. They were very nice and I actually missed them when we were done with IVF.
Describe your experience with Kaiser Permanente Sacramento.
I feel this clinic doesn’t really have many weaknesses other than the clinic was farther than I thought I would have to drive. To receive Dr. Cookingham’s expertise, it was well worth the traffic and distance to see her. The only downside is she is at two different clinics throughout the week. So some weeks I had to go to Vallejo and towards the end, I had to go to Sacramento. Other than that, it was a great clinic.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
My costs were laid out on the consultation. She also suggested a program which gives a discount on IVF medications. This was a Godsend. We saved over $5,000 on medications which made it very affordable. She also was up front with the extra costs of ICSI from the very beginning.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
I am not sure what her thoughts are since we have not done a transfer yet or talked about it with her yet.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 26
Anovulation
PCOS
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
9 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Cookingham knew my name from the second I walked into her treatment room. She also remembered me when we went to her IVF consultation and seminar, when I had not seen her for months. She is very warm and caring.... Dr. Cookingham upped my dose from 2mg of Femera to 7.5mg of Femara and also adjusted my Menopur dosage. While under her care I produced two follicles instead of one. I have not gotten pregnant yet, but we are on the wait list to start IVF treatment with her.
Kaiser is very easy to work with and I have had an overall very great experience working with them. Scheduling can be somewhat tricky because they don't answer their phones, but if you leave a message they return your call within one business day.... I LOVE the staff at Kaiser in Sacramento. I see Nurse Anjali Sharma most often for routine visits. I love her. She cares about her patients. I have never met a medical professional I like more actually.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is wonderful. I first went to Dr. Vu and we just did not "click" how i wanted. I then saw Dr. Cookingham and I actually like her so much that my husband and I have decided to do IVF through Kaiser in Sacramento/Vacaville because I really want to work with her.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
She has a long wait list for IVF, so sign up sooner rather than later, and you can always cancel your appointment if something happens or you change your mind.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham knew my name from the second I walked into her treatment room. She also remembered me when we went to her IVF consultation and seminar, when I had not seen her for months. She is very warm and caring.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Dr. Cookingham upped my dose from 2mg of Femera to 7.5mg of Femara and also adjusted my Menopur dosage. While under her care I produced two follicles instead of one. I have not gotten pregnant yet, but we are on the wait list to start IVF treatment with her.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: RN Anjali Sharma )
Like I stated in my previous review of Dr. Vu, I LOVE the staff at Kaiser in Sacramento. I see Nurse Anjali Sharma most often for routine visits. I love her. She cares about her patients. I have never met a medical professional I like more actually.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser is very easy to work with and I have had an overall very great experience working with them. Scheduling can be somewhat tricky because they don't answer their phones, but if you leave a message they return your call within one business day.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Nothing was covered under insurance other then diagnostic testing.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Cookingham prefers single embryo transfer and Kaiser does not want to do multiple embryo transfers unless you are in your mid thirties or older. They offer a program where if you meet the criteria (under 40, and has more than three quality eggs) then if you chose to implant one egg on your first fresh transfer, then if it fails they will give you two free frozen egg IVF cycles.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
9
Age 38
1 Egg Freezing
Latinx
Income $50K - $99K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Cookingham is very personable... She has great bedside manor. Puts you at ease. She knows about the process and can answer any questions. Make you feel like she cares and knows you and your particular issues well.... The day of the procedure I was nervous but the main person to put me at ease was Dr. Cookingham. She is great and the main reason for me choosing her clinic to go with for this procedure.
They [Kaiser] were understanding of my work schedule and was able to work out the schedule of appointments perfectly.... Clean and friendly staff were there for me. Just one or two nurses were less caring than the others which may be to be expected out of the whole staff. They were the ones that went over the paperwork and how to do the injections I would have liked a little more attention on that day to feel very confident in doing the injections.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She has great bedside manor. Puts you at ease. She knows about the process and can answer any questions. Make you feel like she cares and knows you and your particular issues well. Nnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnnn
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Don’t feel afraid to ask a lot of questions and let them know your concerns.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr Cookingham is very personable. Some staff members hurry you at appointments because of the amount of people seen at the clinic.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Hormone injections. Blood tests. Appointments every few days for a few weeks. Need a few days after procedure to recover.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Most nursing staff were very friendly and caring. Especially front desk blood retrieval waiting staff and office nurses. They were friendly and attentative. I like to ask lots of questions for clarity on especially my injection schedule and I have never done an injection before. There were one or two nurses that made me feel they could not relate to me having to do this for the first time. Down playing it and saying it’s easy is good but should meet my concerns with care.
Describe your experience with Kaiser Permanente Sacramento.
They were understanding of my work schedule and was able to work out the schedule of appointments perfectly. I took about 2 Weeks off during the injections and after the procedure. I did a lot of driving from the Peninsula to Sacramento for the treatment and they were very understanding of my commute. Clean and friendly staff were there for me. Just one or two nurses were less caring than the others which may be to be expected out of the whole staff. They were the ones that went over the paperwork and how to do the injections I would have liked a little more attention on that day to feel very confident in doing the injections. But I was given loads of information and resources to help me as well. The day of the procedure I was nervous but the main person to put me at ease was Dr. Cookingham. She is great and the main reason for me choosing her clinic to go with for this procedure.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
8,000 plus 5,000 for medications.
9
Doctor
Lisa Cookingham
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unsuccessful
NPS
5
NPS
5
Age 36 - 38
6 IUI
Unexplained
Latinx
Income $50K - $99K
Nurse or HC Services
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I have rheumatoid arthritis that is in medicated remission. I knew that I was going to have trouble getting pregnant because nothing with my body is easy at all. She [Dr. Lisa Cookingham] recommended doing ovulation predictor kits first for 3 months then clomid and then iui with clomid then letrozole then menopur. I was getting a lot of eggs but no preganacy not even once.
Well kaiser has their NP’s do their iui’s so I only saw her for these. The other nurse is Bonnie Brown. She explained some things to me like how to use injectables.... They are very rigid in their protocol. Dismissed my questions about other hormonal testing like progesterone. I had to beg to have emdometrin for my last iui. I had to wait one time to get a prescription for almost an hour.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was nice but I had a lot of questions that I felt were brushed off. The protocol in kaiser is very rigid and it makes adaptability for different patients difficult. I felt like just a number. It’s a very difficult time and there wasn’t much compassion felt.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Be prepared to have to ask questions that might not be answered.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
I felt like I was annoying them with all my questions.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I have rheumatoid arthritis that is in medicated remission. I knew that I was going to have trouble getting pregnant because nothing with my body is easy at all. She recommended doing ovulation predictor kits first for 3 months then clomid and then iui with clomid then letrozole then menopur. I was getting a lot of eggs but no preganacy not even once.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie Martyn)
Well kaiser has their NP’s do their iui’s so I only saw her for these. The other nurse is Bonnie Brown. She explained some things to me like how to use injectables.
Describe your experience with Kaiser Permanente Sacramento.
I could always get an appointment. Their rigid protocols make you feel like a number. They’re not as compassionate as I would’ve liked. The medical assistant has been pregnant twice since I started going there and it’s like a slap in the face and she wasn’t nice.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I had two insurances while seeing the clinic in Vacaville kaiser. I paid for copay for iui and ultrasounds. My medication were discounted but ended up being 2000.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
She prefers only one embryo transfer. Because twins have a low mortality rate and complications.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
They are very rigid in their protocol. Dismissed my questions about other hormonal testing like progesterone. I had to beg to have emdometrin for my last iui. I had to wait one time to get a prescription for almost an hour.
5
Doctor
Lisa Cookingham
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
2017 - 2018, Successful
NPS
10
NPS
9
Age 30 - 31
1 IUI
1 IVF
Male Factor
European
Income $100K - $199K
Nurse or HC Services
3rd of 3 Docs
11 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Cookingham] knew my chart and what we and was not done before we ever met with her. During our consultations she asked what would work for us and for our life, and what we were ok with.... She always had my best interest at heart. We discussed in length what we were ok and not ok with, and we set goals, and everything she did with our treatment was with our goals in mind. She always kept me up to date on labs, and if they were back in a timely manner she would let me know that, and that she was still on a look out for them. She took an interest in our lives and made sure the care she provided matched it.
It's kaiser, so everything is by protocol, which means you have very little wiggle room. It would have been nicer to have more of a variety of options for treatment times to start, but that's not what my doctor was scheduled for.... It was an array of nurses as they all only work part time. It took a while when I called for the nurse I would speak to to know what my treatment plan was.... $12,000 for IVF with ICSI. $4,095 for medications.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She always had my best interest at heart. We discussed in length what we were ok and not ok with, and we set goals, and everything she did with our treatment was with our goals in mind. She always kept me up to date on labs, and if they were back in a timely manner she would let me know that, and that she was still on a look out for them. She took an interest in our lives and made sure the care she provided matched it.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Be prepared for honest information. She's not going to purposely hyperstim you to get this grand number of eggs, she's going to focus on getting you a good number of quality eggs and turning them into quality embryos.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She knew my chart and what we and was not done before we ever met with her. During our consultations she asked what would work for us and for our life, and what we were ok with.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Gonal in the morning, and menopur at night for 14 days with her adjusting doses at each appointment. Added Centrotide on day 9 for 5, and triggered the night of day 15.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
It was an array of nurses as they all only work part time. It took a while when I called for the nurse I would speak to to know what my treatment plan was.
Describe your experience with Kaiser Permanente Sacramento.
It's kaiser, so everything is by protocol, which means you have very little wiggle room. It would have been nicer to have more of a variety of options for treatment times to start, but that's not what my doctor was scheduled for.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
$12,000 for IVF with ICSI. $4,095 for medications.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
She left it up to us, but knowing our diagnosis and having to pay cash, and knowing the risks of twins we decided to do it.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Provided conflicting information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
Differening opinions on how to give meds
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
10
NPS
7
Age 35
3 IUI
Unexplained
European
Income $100K - $199K
Teacher
1st of 2 Docs
2 IVF With Other Docs
Egg Freezing With Other Docs
Strongly Recommends
Neutral
Unsuccessful
Dr. Cookingham was a knowledgeable and compassionate doctor. She set an evidence-based plan of care for us, and made reliable recommendations as treatment went on. She responded quickly when we had questions. ... We did clomid only two cycles and clomid plus IUI three times. ... She was compassionate and knowledgeable, and took her time explaining everything to us clearly. ...
Kaiser is a little like a well oiled factory. What’s great is that they coordinate care with the rest of your medical team- very convenient! ... That is, no care coordinator, just receptionists, no after hours doctor that I recall, and not a lot of wiggle room in scheduling monotorinv appointments. If you need a lot of hand holding/personal care, you may want to explore other clinics. That said, I did feel the care here was very good. ... We seemed to see different nurses each time, and were happy with all that we encountered.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was a knowledgeable and compassionate doctor. She set an evidence-based plan of care for us, and made reliable recommendations as treatment went on. She responded quickly when we had questions. At the time of our treatment with her (2016) she divided her time between two Kaiser locations, which made scheduling a little more difficult, but it never prevented us getting IUI treatments on time. However, it was a factor in us deciding to go elsewhere when we were promoted to IVF. If I had lived closer to her practice, I would have continued under her care without resevervations.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Write down any questions you have as you think of them. This my number one piece of medical advice, regardless of physician.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
We had a wonderful initial consultation with Dr. Cookingham. She was compassionate and knowledgeable, and took her time explaining everything to us clearly.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We did clomid only two cycles and clomid plus IUI three times. After that we discussed the possibility of either injectibles plus IUI, or going straight to IVF. We chose IVF.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Staff was great. We seemed to see different nurses each time, and were happy with all that we encountered.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser is a little like a well oiled factory. What’s great is that they coordinate care with the rest of your medical team- very convenient! But, unless something had changed since 2016, it is very much like the rest of Kaiser. That is, no care coordinator, just receptionists, no after hours doctor that I recall, and not a lot of wiggle room in scheduling monotorinv appointments. If you need a lot of hand holding/personal care, you may want to explore other clinics. That said, I did feel the care here was very good.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Clomid was cheap- about $10 I think. IUIs cost about $1000 each if I recall.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Unsuccessful
NPS
8
NPS
5
Age 29 - 30
6 IUI
Unexplained
European
Income $100K - $199K
Only Doc Seen
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Cookingham] was very nice and explained what was going to happen and what was next. She also supported my decisions on what I wanted to do. She would change my meds when needed to try and up my chances of the treatments that I was doing and monitored my progress well...I feel like there are specific tests that were never ran on me. For example my amh, fsh, and progesterone were never tested and I feel like those are pretty important to know.
The overall testing of Kaiser as a whole I wouldn’t rate highly. There are a few tests that I feel should’ve been done. At the time of being a patient there I didn’t know much about fertility so I didn’t know what to be tested for. Going into it now I have learned a lot and know that I am going to need to be more demanding of my care and testing...The nurse and staff were very good. They were very nice and caring. They would always treat me like a person and not just a patient. Always asking how I was with everything going on.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very nice and explained what was going to happen and what was next. She also supported my decisions on what I wanted to do. She would change my meds when needed to try and up my chances of the treatments that I was doing and monitored my progress well.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Stick up for yourself and always question things if you don’t understand any part of something.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She was always willing to talk to me about things going on. Also she was very open about next steps and what I wanted to do.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I used femara with all my iui’s. I also used menopur with all. The last couple iui’s I doubled my dose to 2 vials. And always used a trigger shot 36 hours before my scheduled iui’s. I always had at least one decent sized follicle but never had one fertilize.
Describe your experience with your nurse at Kaiser Permanente Sacramento.
The nurse and staff were very good. They were very nice and caring. They would always treat me like a person and not just a patient. Always asking how I was with everything going on.
Describe your experience with Kaiser Permanente Sacramento.
The overall testing of Kaiser as a whole I wouldn’t rate highly. There are a few tests that I feel should’ve been done. At the time of being a patient there I didn’t know much about fertility so I didn’t know what to be tested for. Going into it now I have learned a lot and know that I am going to need to be more demanding of my care and testing.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Pricing seemed average. My insurance paid for 50% if testing, meds and procedures (everything except ivf). Ultrasound was around $115 and iui was around $150 after insurance.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to order appropriate test
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
I feel like there are specific tests that were never ran on me. For example my amh, fsh, and progesterone were never tested and I feel like those are pretty important to know.
8
Doctor
Lisa Cookingham
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
5
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
1
NPS
1
Age 27 - 28
6 Fertility Medications
Anovulation
Income $0 - $49K
Teacher
1st of 5 Docs
5 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Cookingham was thorough at our first appointment but after that we never talked to her or seen her again after that. I was misdiagnosed and felt more like a number instead of a human. I think we could have gotten pregnant if she would have worked with us better or tried other courses of treatment...I felt rushed during all appointments and I felt like we didn’t matter. I was falsely diagnosed under her care
[PREG] Clinic was always clean and staff seemed very nice. The financial dept. was not very nice when it came to talking about OOP costs for IVF. They always picked up the phone immediately when I called. I think they try to get “plus size” women to lose weight because they think it will fix their fertility...Nursing staff had good days and bad days. I felt I was always rushed through my exams
How was your experience with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Dr Cookingham was thorough at our first appointment but after that we never talked to her or seen her again after that. I was misdiagnosed and felt more like a number instead of a human. I think we could have gotten pregnant if she would have worked with us better or tried other courses of treatment
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Use your voice and advocate for yourself.
During treatment, were you treated like a number or a human with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
I felt rushed during all appointments and I felt like we didn’t matter. I was falsely diagnosed under her care
Describe the protocols Lisa Cookingham used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
Letrozole and trigger shot. Started with 2.5mg and ended up at 12.5. Ovidrel syringe was used. They never checked if I ovulated or my progesterone levels. No other medication was given
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
Nursing staff had good days and bad days. I felt I was always rushed through my exams
Describe your experience with Piedmont Reproductive Endocrinology Group.
Clinic was always clean and staff seemed very nice. The financial dept. was not very nice when it came to talking about OOP costs for IVF. They always picked up the phone immediately when I called. I think they try to get “plus size” women to lose weight because they think it will fix their fertility.
Describe the costs associated with your care under Lisa Cookingham at Piedmont Reproductive Endocrinology Group.
Insurance covered most blood work and ultrasounds; but I did have copays averaging $30/visit. Medication was OOP, $2,000.
What specific things went wrong at Piedmont Reproductive Endocrinology Group?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Failed to call with results
Describe the specific things that went wrong at Piedmont Reproductive Endocrinology Group.
Refusal of progesterone tabs were an occurance that happened more than once. I felt like they didn’t do all that they could do to help us get pregnant.
1
Doctor
Lisa Cookingham
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Explained risks
1 of 5
Adaptability
1 of 5
1
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
8
Age 41 - 42
6 IUI
Poor Egg Quality
Ashkenazi Jewish
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
2 Embryo Freezing With Other Docs
Donor Sperm
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Lisa is very knowledgeable in her field. She has excellent bed side manners and is very honest/blunt but open to trying things. I appreciate her ability to explain things in layman's terms. I do wish she foupd have been at more of my appointments though...I have very productive ovaries for my age, which Lisa knew how to work with as far as drugs administered. My challenge is that the drug combo that got me pregnant once (but miscarried) also made my ovaries over respond on the next attempt
New clean facility. Easy communication/reliable responsiveness. The ultrasound equipment used is not very clear, nurse performing exam even comments on it. Inconvenient that [Kaiser Permanente] won't store donor frozen sperm, not even for a day or a few minutes. You must ship donor sperm to home and bring with you to insemination and bring tank back to your car/fedex after.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Lisa is very knowledgeable in her field. She has excellent bed side manners and is very honest/blunt but open to trying things. I appreciate her ability to explain things in layman's terms. I do wish she foupd have been at more of my appointments though.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Just be honest with her and take things she says with a grain of salt so to speak. Your gut feelings are important too.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr Cookingham is very personable. She communicates like she knows you well and is very good at explaining things in layman's terms.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
I have very productive ovaries for my age, which Lisa knew how to work with as far as drugs administered. My challenge is that the drug combo that got me pregnant once (but miscarried) also made my ovaries over respond on the next attempt. So the following cycles have been not right feeling because she modified my drugs. Still trying to work out a new drug plan for my body.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie kurata)
Stephanie was organized, timely, followed through with what she said and knowledgeable.
Describe your experience with Kaiser Permanente Sacramento.
New clean facility. Easy communication/reliable responsiveness. The ultrasound equipment used is not very clear, nurse performing exam even comments on it. Inconvenient that kaiser won't store donor frozen sperm, not even for a day or a few minutes. You must ship donor sperm to home and bring with you to insemination and bring tank back to your car/fedex after.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
Insured so only copays for iui and medication
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Vacaville
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Unsuccessful
NPS
7
NPS
6
Age 40 - 41
4 IUI
1 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Recurrent Pregnancy Loss
Unexplained
Latinx
Income $100K - $199K
Consultant
1st of 2 Docs
1 IVF With Other Docs
Neutral
Doesn't Recommend
Unsuccessful
She [Dr. Cookingham] was very responsive to email, of course with Kaiser they have 24-48 hours to respond. She is honest about her approach and her experience. Bed side manners are great. She's kind and patient. Never did I feel rushed when speaking with her.... Wasn't given the correct information when I requested the PGS results. I had a total of 6 embryos sent for testing. Doctor called me back with results for only 5 embryos, she was not aware there was 6 to test.
As stated before you do not get responses very quickly. You have to leave a message and a nurse will call you back within 24 hours. They [Kaiser] have an emergency contact number but that usually is a call center that will take a message. Before leaving your appointment make sure you are clear on all action items. Nurses do not seem to communicate with each other.... You do not get one specific nurse to work with. At any given day the nurse schedule changes. They are not very responsive. When working with KP nurses they only respond 24-48 hours of leaving a voicemail or an email.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very responsive to email, of course with Kaiser they have 24-48 hours to respond. She is honest about her approach and her experience. Bed side manners are great. She's kind and patient. Never did I feel rushed when speaking with her.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Be open about your expectations. Ask about the latest trends.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Responsive to email.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Agonist full IVF cycle. Menapur, Gonal-F, estrogen pills.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
You do not get one specific nurse to work with. At any given day the nurse schedule changes. They are not very responsive. When working with KP nurses they only respond 24-48 hours of leaving a voicemail or an email.
Describe your experience with Kaiser Permanente Sacramento.
As stated before you do not get responses very quickly. You have to leave a message and a nurse will call you back within 24 hours. They have an emergency contact number but that usually is a call center that will take a message. Before leaving your appointment make sure you are clear on all action items. Nurses do not seem to communicate with each other.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I believe I spent about $15,000 minus PGS testing. $4000 for meds.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Will only transfer 1 PGS embryo at a time. Non tested she will transfer 2.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Kaiser Permanente Sacramento.
Wasn't given the correct information when I requested the PGS results. I had a total of 6 embryos sent for testing. Doctor called me back with results for only 5 embryos, she was not aware there was 6 to test. Dr. Cookingham had to call me back and explain what happened. Apparently one did not survive the thaw and she was not aware.
7
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
6
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2018, Unknown Success
NPS
10
NPS
10
Age 31 - 33
1 IVF
Male Factor
Recurrent Pregnancy Loss
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Cookingham made me feel very comfortable, confident, and competent regarding my process. She always took her time with me and ensured our questions were answered. She was always present and very approachable. She knows what she is doing and that made me feel at ease...She attended every appointment, performed every ultrasound, and remembered details we shared at prior appointments. She is direct but also optimistic which makes a great combo.
They [the nurses at Kaiser Permanent Sacramento] have been excellent in communicating, returning calls and emails and knowing all of the information...8000 for IVF cycle...1650 ICSI...3000 PGS biopsies...I love everything about Kaiser...Dr Cookingham made me feel very comfortable, confident, and competent regarding my process. She always took her time with me and ensured our questions were answered. She was always present and very approachable. She knows what she is doing and that made me feel at ease.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr Cookingham made me feel very comfortable, confident, and competent regarding my process. She always took her time with me and ensured our questions were answered. She was always present and very approachable. She knows what she is doing and that made me feel at ease.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Follow instructions and don’t be afraid to ask questions.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She attended every appointment, performed every ultrasound, and remembered details we shared at prior appointments. She is direct but also optimistic which makes a great combo.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Only retrieval so far Gonal-F (225) AM x 9 days Menopur PM (3x75) x 2 days (2x75) x 7 days Ganirelix AM x Days 6-9 18 eggs retrieved, 15 mature, 13 fertilized, 9 blast
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Ashley)
They have been excellent in communicating, returning calls and emails and knowing all of the information
Describe your experience with Kaiser Permanente Sacramento.
I love everything about Kaiser. The one opportunity would be the time in takes to complete an IVF cycle, but this may be the norm. It’s my first one and I have only done it at Kaiser so I can’t attest to how long it normally takes.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
8000 for IVF cycle (I have one per lifetime insurance coverage so I paid 1000) 1650 ICSI 3000 PGS biopsies
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Single embryo transfer due to risks with multiple (this was based partially on my age). I was told sometimes in patients of “advanced maternal age” they would transfer multiples
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
10
NPS
10
Age 40
4 IUI
Male Factor
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
She [Dr. Cookingham] was always understanding and caring and explained everything clearly. She was extremely caring when I miscarry October of 2017. Communicated and made sure I had all the test and my DNC was done and comfort me when I lost my baby.she also encourage me to try again once I had recovered from my loss....My fiance was advised to visit his urologist...I was prescribed fermara and then IUI
Great team [Kaiser Permanente Sacramento], great response from doctors when I have questions, extremely organized and they always follow up with me. I always get a fast response when i emailed with any concerns. Extremely professionals...[nursing staff] NurseThey all awesome!!! Made sure I understand the entire process and show empathy at all times ... She [Dr. Cookingham] was always understanding and caring and explained everything clearly.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
She was always understanding and caring and explained everything clearly. She was extremely caring when I miscarry October of 2017. Communicated and made sure I had all the test and my DNC was done and comfort me when I lost my baby.she also encourage me to try again once I had recovered from my loss.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
To trust her 100%
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very understanding treated us like family.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
My fiance was advised to visit his urologist and prescribed Clomid to help with his sperm count, he was also recommended to use some supplements to help with the motility, when his count went up I was prescribed fermara and then IUI, we did 3 rounds and got pregnant lost baby at approx 9-12 wks , we waited 2 months and did another round and fail, now doing 5th round with a mix of femera and trigger shot will be doing IUI in 4 days...
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Nurse martyn)
They all awesome!!! Made sure I understand the entire process and show empathy at all times ..
Describe your experience with Kaiser Permanente Sacramento.
Great team, great response from doctors when I have questions, extremely organized and they always follow up with me. I always get a fast response when i emailed with any concerns. Extremely professionals
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
My copay only $5 per visit and medications are $5 for each medication. IUI was also covered just not IVF it's an out of pocket service
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
N/A
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2018, Unsuccessful
NPS
8
NPS
3
Age 39 - 41
7 IUI
1 IVF
European
Income $50K - $99K
Professor
Only Doc Seen
Donor Sperm
Neutral
Doesn't Recommend
Unsuccessful
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging....Dr. Cookingham is wonderful. She is extremely knowledgable while also being positive and upbeat. She is informative and has a kind bedside manner. Unfortunately, she's part of a system [Kaiser] that is not supportive of the patient and their life and needs.... I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later.
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging...I was contacted by a nurse and was given attitude when I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later...The nurses through Kaiser Reproductive Endocrinology were great, however those through the IVF team were rude and terse. This made my experience extremely stressful.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is wonderful. She is extremely knowledgable while also being positive and upbeat. She is informative and has a kind bedside manner. Unfortunately, she's part of a system that is not supportive of the patient and their life and needs.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham was great, however, working with Kaiser was stressful and discouraging. For example, after my final transfer was unsuccessful I was contacted by a nurse and was given attitude when I said I wanted to discuss the outcome with my doctor. And the only available phone or in-person appointment was one month later. Also, I was not consulted on appointment times, which became very inconvenient and stressful.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Stephanie Marten)
The nurses through Kaiser Reproductive Endocrinology were great, however those through the IVF team were rude and terse. This made my experience extremely stressful.
Describe your experience with Kaiser Permanente Sacramento.
Kaiser Sacramento has strengths in their statistics, however you are treated like a number by many of the staff. I did not have success through many attempts and while it was very personal to me, it was just another day to the nurses. I also had to go between two clinics that were quite a way away from my home and job in order to receive treatment. This included driving about an hour each way, just to get a blood test, when there is a Kaiser clinic about 3 miles from my home.
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to convey critical information
8
Doctor
Lisa Cookingham
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
3 of 5
3
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
NPS
10
NPS
10
Age 37
1 IUI
South Asian
Latinx
Native American
Income $50K - $99K
Only Doc Seen
Donor Sperm
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Cookingham is very kind and thorough. She always took her time, even if it meant she would be late for her next meeting. She went above and beyond with my care and took the extra steps to assure me and make me feel confident and comfortable.... Dr. Cookingham used all of the protocols set up by Kaiser. She explained why Kaiser used them and why she agreed. She is patient and an excellent communicater and I never left her office confused.
Everyone in the office [Kaiser Sacramento] was amazing.... Dr. Cookingham works out of 2 offices, Sacramento and Vacaville.... Dr. Cookingham used all of the protocols set up by Kaiser. She explained why Kaiser used them and why she agreed. She is patient and an excellent communicater and I never left her office confused.... Dr Cookingham is very kind and thorough. She always took her time, even if it meant she would be late for her next meeting. She went above and beyond with my care and took the extra steps to assure me and make me feel confident and comfortable.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. Cookingham is the best dr I have seen for any reason. I have already highly recommended her to my friends. She is the absolute best and I was lucky to be her patient! She is kind and welcoming and she put me at ease after having a hard time before I was under her care.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Don't see anyone else! Just go see Dr. Cookingham!
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr Cookingham is very kind and thorough. She always took her time, even if it meant she would be late for her next meeting. She went above and beyond with my care and took the extra steps to assure me and make me feel confident and comfortable.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Dr. Cookingham used all of the protocols set up by Kaiser. She explained why Kaiser used them and why she agreed. She is patient and an excellent communicater and I never left her office confused.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Yes, but I don't remember her name)
Everyone in the office was amazing. I had a great experience.
Describe your experience with Kaiser Permanente Sacramento.
I had a great experience! The only thing that was difficult was that Dr. Cookingham works out of 2 offices, Sacramento and Vacaville. I live in Sacramento so sometimes it was difficult traveling to Vacaville but totally worth it to be under Dr. Cookingham's care.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I don't remember.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Dr. Cookingham prefers single embryo transfers but is not opposed to transferring 2 embryos if that is what the patient wants. She will not transfer more than 2 per Kaiser policy.
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2016, Unknown Success
NPS
10
NPS
10
Age 32 - 33
Unexplained
Income $100K - $199K
Nurse or HC Services
2nd of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Cookingham] always takes great care in your comfort and understanding of the procedures and processes. Lisa does not rush your treatment or questions...Dr. C is compassionate and caring. Every visit I felt like she was as hopeful and eager to help us start our family as we were. I always appreciated her willingness to try new things while also believing that my body could naturally handle some things as well. She was patient and kind. A very genuine provider. Always loved working with her.
Large clinic [Kaiser] so it is easy to get lost as a patient and become a number... On the plus side, when you begin going regularly to the same doctor they will get to know you and their nurses. It is very organized and timely...[Nursing staff] Competent and caring. Fun and friendly. They really take care and concern in your treatment and understanding the process. Very patient and kind...I never paid more than $10 for an ultrasound or $10 for medication until we got to injections then the Menopur was $30.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. C is compassionate and caring. Every visit I felt like she was as hopeful and eager to help us start our family as we were. I always appreciated her willingness to try new things while also believing that my body could naturally handle some things as well. She was patient and kind. A very genuine provider. Always loved working with her.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
If you want to try something new be sure to ask.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She always takes great care in your comfort and understanding of the procedures and processes. Lisa does not rush your treatment or questions. Every patient is as important as the next.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We tried letrazole. Two tablets daily cycle day 3-7. Formed 1-2 mature follicles then naturally ovulated with IUI next day from positive OPK.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Competent and caring. Fun and friendly. They really take care and concern in your treatment and understanding the process. Very patient and kind.
Describe your experience with Kaiser Permanente Sacramento.
Large clinic so it is easy to get lost as a patient and become a number. Be sure to remind tryout current RE of what you have completed verses what you want to do next. On the plus side, when you begin going regularly to the same doctor they will get to know you and their nurses. It is very organized and timely. The copay for us was very reasonable.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
I never paid more than $10 for an ultrasound or $10 for medication until we got to injections then the Menopur was $30. Very reasonable with our level of coverage
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Na
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 36
2 IUI
Uterine Fibroids
Unexplained
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Cookingham] was candid, told me I had unexplained infertility, explained that getting pregnant was hard so i wouldn't be discouraged, and was kind when she told me I was technically of advanced maternal age. She fully explained potential risks... Suggested Femora rather than Clomid because a) fewer side effects and b) less risk of multiples. Explained that Femora was not technically approved by the FDA for fertility therefore it was my choice to decide which I preferred. Instructed me to take Femora prior to ovulation, the did the IUI procedure as soon as I received a positive ovulation predictor test.
I like Kaiser for its convenience. All the resources I needed were at the same location, including pharmacy. Some find Kaiser to be cold, but I have always had a wonderful experience. This particular department is very kid, caring, and discreet.... Everyone at this facility was wonderful. Very pleasant and knowledgeable.... My insurance covered 50% of the procedure. I don't believe I spent more than $500 for the consultation, testing, and two IUI procedures.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Same as my previous answer. She was candid, told me I had unexplained infertility, explained that getting pregnant was hard so i wouldn't be discouraged, and was kind when she told me I was technically of advanced maternal age. She fully explained potential risks and suggested I take Femora rather than Clomid, but left the choice up to me.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Go see her, she's great!
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
She was very open and honest with me, and suggested I take Femora instead of Clomid to lessen my chances of negative side effects.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
Suggested Femora rather than Clomid because a) fewer side effects and b) less risk of multiples. Explained that Femora was not technically approved by the FDA for fertility therefore it was my choice to decide which I preferred. Instructed me to take Femora prior to ovulation, the did the IUI procedure as soon as I received a positive ovulation predictor test. The first round did not result in pregnancy. Tried again during my next cycle which resulted in a twin pregnancy and subsequent twin live births.
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Everyone at this facility was wonderful. Very pleasant and knowledgeable.
Describe your experience with Kaiser Permanente Sacramento.
I like Kaiser for its convenience. All the resources I needed were at the same location, including pharmacy. Some find Kaiser to be cold, but I have always had a wonderful experience. This particular department is very kid, caring, and discreet.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
My insurance covered 50% of the procedure. I don't believe I spent more than $500 for the consultation, testing, and two IUI procedures.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
n/a
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
10
NPS
10
Age 32
2 Fertility Medications
Endometriosis
PCOS
Unexplained
Income $50K - $99K
1st of 2 Docs
4 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
She [Dr. Lisa Cookingham] explained PCOS more throughly then my OBGYN, explained all the tests that were performed and answered all questions I had. We went over in detail. I was able to get in touch with her when needed. She listened when she needed to listen. She explained outcomes and what I should expect...She isn’t judgmental and she will help
[PREG - Columbia] Nurses were well knowledge of everything, if the doctor did not tell me then they did. They made calls about test results, explained things when I needed, and they were overall friendly towards me and my husband...Only thing I had a problem with is scheduling. It took a long time to set appointments or have follow ups. Otherwise I would rate the the clinic 9/10 in overall. The place is kept clean and organized. Everything is very sanitary
How was your experience with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
She explained PCOS more throughly then my OBGYN, explained all the tests that were performed and answered all questions I had. We went over in detail. I was able to get in touch with her when needed. She listened when she needed to listen. She explained outcomes and what I should expect.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Be open with her and tell her everything that you need. She isn’t judgmental and she will help
During treatment, were you treated like a number or a human with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
She was very friendly and explained to me more then my regular OBGYN
Describe the protocols Lisa Cookingham used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
I am in the middle of treating with her and running tests, blood work, test to see if my tubes are blocked, etc
Describe your experience with your nurse at Piedmont Reproductive Endocrinology Group. (Assigned nurse: Allie)
Nurses were well knowledge of everything, if the doctor did not tell me then they did. They made calls about test results, explained things when I needed, and they were overall friendly towards me and my husband
Describe your experience with Piedmont Reproductive Endocrinology Group.
Only thing I had a problem with is scheduling. It took a long time to set appointments or have follow ups. Otherwise I would rate the the clinic 9/10 in overall. The place is kept clean and organized. Everything is very sanitary
Describe the costs associated with your care under Lisa Cookingham at Piedmont Reproductive Endocrinology Group.
My insurance does not cover anything under this care unfortunately. So everything is out of pocket
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Piedmont Reproductive Endocrinology Group.
No comments yet. We haven’t started that process but will soon
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Unknown Success
NPS
10
NPS
8
Age 34 - 36
1 IUI
1 IVF
1 Egg Freezing
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. cookingham is very sweet. I trust her with everything. She takes the time to explain procedures, makes you feel comfortable and actually truly cares about you. Dr. Cookingham replies quickly back to emails and phone calls.... Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
The clinic [Kaiser Sacramento] takes on too many patients. Appointments are always running behind.... Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Dr. cookingham is very sweet. I trust her with everything. She takes the time to explain procedures, makes you feel comfortable and actually truly cares about you. Dr. Cookingham replies quickly back to emails and phone calls.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
To trust her
Describe your experience with the nursing staff at Kaiser Permanente Sacramento.
Most of the nursing staff is very sweet. For my second cycle I feel like I was forgot a little bit. My waivers got a little messed up. There is a nurse there that always had to call me with my negative results. I felt as if she truly did not understand her patients. She was too happy about my negative test and it really bugged me.
Describe your experience with Kaiser Permanente Sacramento.
The clinic takes on too many patients. Appointments are always running behind.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
10,300 for fresh cycle, $4000-$5000 for frozen transfer,
What specific things went wrong at Kaiser Permanente Sacramento?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Provided conflicting information
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 2 Eggs Frozen
NPS
0
NPS
0
Age 39
1 Egg Freezing (cancer)
Cancer
European
East Asian
Income $100K - $199K
Entrepreneur
1st of 2 Docs
1 Egg Freezing With Other Docs (cancer)
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Cookingham] was incredibly personable and professional. She seemed like a high-functioning multitasker with great interpersonal communication skills...Many times I requested to slow down or start again and was ignored by all nurses and doctors...Lisa approved to continue as though the med instruction error never occurred
The general staff [at Kaiser Permanente Sacramento] were fine. Ashley was adversarial the entire time from our first phone call, to our first meeting and even email...Kaiser denied me a second round of coverage, but one glance at what happened and they magically covered me for another round...Everything seemed to always be moving quickly, but it seemed to be the nature of the work. People seemed tired, stressed, or in a hurry. In retrospect, the culture seemed overworked.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
I was seen midweek and we had a great first meeting and connected great. I was told by the staff that I'd be called later with a schedule and instructions. I later got a call confirming I'd get that info on a Friday. On Friday they called and told me a nurse would call me on Saturday... which is when I had work scheduled, so I let them know I'd do my best to answer during my shift. Nurse Ashley called late, once my high-intensity schedule already kicked into full gear. I called at the end of my shift and the nurse went nuts and screwed up the instructions. When I met nurse Ashley the next Monday she panicked, then consulted with Lisa and Lisa approved to continue as though the med instruction error never occurred. Ashley did an injection demo and waved the needle around in front of my face several times. Many times I requested to slow down or start again and was ignored by all nurses and doctors. I believe they thought everything was fine and that I should continue, but also that I was being ignorant of the situation. We only got 2 good eggs when they expected as much as approx 9. Kaiser denied me a second round of coverage, but one glance at what happened and they magically covered me for another round. I requested a referral to Fremont Kaiser IVF and was ecstatic with the results. Sac was so nervous and hectic and Fremont was so calm. Dr. Cookingham left the state shortly after, which makes sense after several conversations I had with multiple OB/GYN's, Fremont IVF and my oncology team. I wanted to appreciate the team, but considering I have Triple Negative Breast Cancer, the worst type, I'm very certain they changed the entire outcome of my cancer treatment.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Not applicable as I cannot recommend her due to my experience. I'm sad for her if there are mitigating circumstances I don't know about. But Kaiser did not disclose an ounce of info to me about any details from behind the scenes. Something or multiple things either went wrong behind-the-scenes or something looked bad enough for them to grant another round of IVF treatment at their own expense. I was offered the reassurance that "it did not fall on deaf ears" ... which says it all when you have the experience to read between the lines.
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
Lisa was incredibly personable and professional. She seemed like a high-functioning multitasker with great interpersonal communication skills.
Describe your experience with your nurse at Kaiser Permanente Sacramento. (Assigned nurse: Ashley Irvine)
The general staff were fine. Ashley was adversarial the entire time from our first phone call, to our first meeting and even email. It always felt so personal with her, like she needed to fight and prove a point. Sadly, I think she's one of those people that is fighting so hard to control everything that she can't see what's really happening right under her nose. When I first got on the phone with her she immediately chewed me out for not returning calls. She said I needed to know how it all works... mind you, they were supposed to call me the day before and Saturday I was already scheduled to manage a big hands-on project... There's more, like waving a needle a foot away from my face while speedily demonstrating needle injection... but you get the (needle) point by now.
Describe your experience with Kaiser Permanente Sacramento.
Everyone except Ashley Irvine seemed completely normal and professional. Everything seemed to always be moving quickly, but it seemed to be the nature of the work. People seemed tired, stressed, or in a hurry. In retrospect, the culture seemed overworked.
Describe the costs associated with your care under Lisa Cookingham at Kaiser Permanente Sacramento.
$20, I have tier 1 coverage, so it covers a lot
What specific things went wrong at Kaiser Permanente Sacramento?
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
0
Clinic
Kaiser Permanente Sacramento
Sacramento
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5
2017 - 2018, Unknown Success
NPS
10
NPS
N/A
Age 25 - 26
1 IVF
Anovulation
Diminished Ovarian Reserve
Unexplained
Latinx
Income $0 - $49K
Nurse or HC Services
3rd of 3 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Success w/ Doc Too early to know
Best RE I have ever seen. Will go out of her way to help you. She [Dr. Cookingham] truly wants what you wants ou to have a successful pregnancy and bring home a baby. When I was ever scared or worried she would always explain everything perfectly to me so I wouldn’t stress. ... I had very heavy breakthrough bleeding while she was on vacation I sent her a message and she called me from vacation to help me.
It takes a long time to get in for a consult. After consult things start to move a little faster. Both doctors at this clinic in Sacramento are amazing. Definitely worth the wait. I would strongly suggest them if you have kaiser or get the chance to choose them. ... Stongly suggests single ... We did high doses of Stims for 11 days in hopes to get as many follicles as possible with mature eggs.
How was your experience with Lisa Cookingham at Kaiser Permanente Sacramento?
Best RE I have ever seen. Will go out of her way to help you. She truly wants what you wants ou to have a successful pregnancy and bring home a baby. When I was ever scared or worried she would always explain everything perfectly to me so I wouldn’t stress.
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Kaiser Permanente Sacramento?
Say Yes!!
During treatment, were you treated like a number or a human with Lisa Cookingham at Kaiser Permanente Sacramento?
By far the best RE I have seen she goes above and beyond to help me. I had very heavy breakthrough bleeding while she was on vacation I sent her a message and she called me from vacation to help me.
Describe the protocols Lisa Cookingham used in your cycles at Kaiser Permanente Sacramento and their degree of success.
We did high doses of Stims for 11 days in hopes to get as many follicles as possible with mature eggs.
Describe your experience with Kaiser Permanente Sacramento.
It takes a long time to get in for a consult. After consult things start to move a little faster. Both doctors at this clinic in Sacramento are amazing. Definitely worth the wait. I would strongly suggest them if you have kaiser or get the chance to choose them.
Describe Lisa Cookingham's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente Sacramento.
Stongly suggests single
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Adaptability
5 of 5
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2022, Consult
NPS
10
NPS
10
Age 29 - 32
PCOS
Middle Eastern
Income $0 - $49K
2nd of 3 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Lisa Cookingham] Truly cares about her patients & great communication. Listened to everything I had to say and was opinionated (in a good way) as to what needed to be done. Explained throughly and gave me options. We sat and talked for a long time, which I appreciate because a lot of Doctors are such in and out..
Ladies in the [PREG] lab that draws your blood will keep you laughing. The nurses are so pleasant and seriously look after you. They are also so well at responding with calls and lab work. Never had a bad experience and would trust any of them...[they] Explained throughly and gave me options. We sat and talked for a long time, which I appreciate because a lot of Doctors are such in and out
How was your experience with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Truly cares about her patients & great communication. Listened to everything I had to say and was opinionated (in a good way) as to what needed to be done. Explained throughly and gave me options. We sat and talked for a long time, which I appreciate because a lot of Doctors are such in and out
What's one piece of advice would you give a prospective patient of Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
Be honest
During treatment, were you treated like a number or a human with Lisa Cookingham at Piedmont Reproductive Endocrinology Group?
She was personal & truthful
Describe the protocols Lisa Cookingham used in your cycles at Piedmont Reproductive Endocrinology Group and their degree of success.
IVF
Describe your experience with the nursing staff at Piedmont Reproductive Endocrinology Group.
So kind.
Describe your experience with Piedmont Reproductive Endocrinology Group.
Ladies in the lab that draws your blood will keep you laughing. The nurses are so pleasant and seriously look after you. They are also so well at responding with calls and lab work. Never had a bad experience and would trust any of them
10
Doctor
Lisa Cookingham
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Piedmont Reproductive Endocrinology Group
Columbia
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5