Rated 7.3
Strongly recommend: 72%Neutral: 6%Don't recommend: 22%7.3
72% strongly recommend
11 reviews
Humanity
8.1
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.7
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.6
4.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Harvard
Residency
UCSF
Fellowship
Columbia

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Liyun Li works at

Pacific Fertility Center
Rated 8.5
Strongly recommend: 73%Neutral: 14%Don't recommend: 13%8.5

Explore Clinic
San Francisco
55 Francisco Street
San Francisco, CA 94133

1 patient review filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
0
NPS
0
3rd of 3 Docs
IVF With Other Docs
3 Egg Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
In the consultation Dr Li set expectations about the procedure and explained options. This included a lot of numbers, and estimated results, which was appreciated. Since then I have not heard from her at all...[she] said we would decide on doing a natural or controlled cycle at a later date, and noted my preference for a natural cycle...Don't expect follow ups or communication.
Very poor communication overall [at Pacific Fertility Center]...I have been waiting for my thaw for multiple months now, for unclear reasons. I have tried to escalate and communicate with someone in charge on the various issues, but no one seems to care. I will probably switch clinics at this point because of such a poor patient experience...Have to follow up constantly on the status of things
How was your experience with Liyun Li at Pacific Fertility Center?
In the consultation Dr Li set expectations about the procedure and explained options. This included a lot of numbers, and estimated results, which was appreciated. Since then I have not heard from her at all.
What's one piece of advice would you give a prospective patient of Liyun Li at Pacific Fertility Center?
Don't expect follow ups or communication.
During treatment, were you treated like a number or a human with Liyun Li at Pacific Fertility Center?
Very poor communication from this clinic about the status of anything, even when updates are asked for.
Describe the protocols Liyun Li used in your cycles at Pacific Fertility Center and their degree of success.
Dr. Li said we would decide on doing a natural or controlled cycle at a later date, and noted my preference for a natural cycle.
Describe your experience with your nurse at Pacific Fertility Center. (Assigned nurse: Daisy)
I have had a completely terrible experience with my care coordinator. Must have been very poorly trained. Drops the ball all the time on communication. Have to follow up constantly on the status of things. Several weeks of delay happened purely because there was an issue with the forms, but she was unable to explain what the issue exactly was. General she seems to have zero appreciation for the fact that patients would be time-sensitive.
Describe your experience with Pacific Fertility Center.
Very poor communication overall. 1) Poor communication from your care coordinator. 2) Poor communication systems. They tell you not to use Prelude Connect as a platform but it has tons of bugs and issues (eg you're supposed to send messages through it... but there is no 'send' button). 3) Poor communication from front desk. You call and ask to talk to someone, they tell you they'll call back today. No one does. This has happened on multiple occasions, from my care coordinator to financial coordinator, and even me asking to speak to management. 4) Poor communication from management. I've tried to escalate these issues. Same thing. No one seems to care, no one gets back to you. 5) Poor communication from financial dept. They do a session with you to review all the costs. Then later you get charged for a saline ultrasound that they say is not included in the costs. But when you actually got it, the doctor said it's a standard part of the process and everyone does it. So why would it not be included and why are you shocking the patient with an extra $420 bill when it's already so expensive. Poor communication and expectation-setting.
What specific things went wrong at Pacific Fertility Center?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific Fertility Center.
I have been waiting for my thaw for multiple months now, for unclear reasons. I have tried to escalate and communicate with someone in charge on the various issues, but no one seems to care. I will probably switch clinics at this point because of such a poor patient experience.
0
Doctor
Liyun Li
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
0
Clinic
Pacific Fertility Center
San Francisco
NPS
Operations
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5