Lorna Marshall

Pacific NW Fertility

Rated 8.6
Strongly recommend: 58%Neutral: 36%Don't recommend: 6%8.6
58% strongly recommend
27 reviews
Humanity
8.4
8.4
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.6
5.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Northwestern
Residency
UCSD
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Lorna Marshall works in 2 offices at

Pacific NW Fertility
Rated 8.8
Strongly recommend: 75%Neutral: 15%Don't recommend: 10%8.8

Explore Clinic
Issaquah (closed)
751 NE Blakely Drive
Issaquah, WA 98029
Seattle
1101 Madison St
Seattle, WA 98104

3 patient reviews filtered by:

Clear Filters
2017 - 2018, Unsuccessful
NPS
6
NPS
3
Age 33 - 34
6 IUI
Unexplained
European
Income $100K - $199K
Engineer
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Marshall was personable and patient with us during the consultations, but was was less than willing to stray from the conventional process of attempting a set number of IUIs, and then proceeding to IVF without a good understanding of why the IUIs weren't working. ... We asked about a laparoscopy to look for possible endometriosis, which she dismissed as too invasive ... We decided to move forward with the procedure anyway using my wife's OB-GYN, and they did indeed find endometriosis ...
PNWF seems to be pretty good at middle of the road infertility cases and provide a good level of quality to the standard procedures. However, they seem less willing to explore each individual's unique challenges and get to the root of unexplained infertility. ... My biggest pet peeve with PNWF was that the first experience you have once entering their office is walking up to the front desk and being asked to pay up front. ... It seems like there could be a better way that's more considerate of the emotional state that most people are in when they arrive. ... Jennifer [nurse] was very congenial and responsive to e-mails and calls. A
How was your experience with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall was very calm and considerate whenever we met with her. She is very knowledgable and was patient with us even when we were frustrated that multiple IUI attempts had not worked. I have also heard great things about her from other patients that we have met during our journey. My two critiques are as follows: - Dr. Marshall (and PNW Fertility) was less than willing to stray from the normal playbook. Our case is atypical in that we were using donor sperm and we had no explanation why the IUIs hadn't worked to date. We asked about a laparoscopy to look for possible endometriosis, which she dismissed as too invasive and stated that she thought there was no reason to think my wife had that condition. We decided to move forward with the procedure anyway using my wife's OB-GYN, and they did indeed find endometriosis, which may have been an issue with the prior IUI attempts - At our last insemination, the RN asked if we had been taking in additional medication recommended by Dr. Marshall. These recommendations were in our file, but she had not actually told us anything about it.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Dr. Marshall is knowledgable and considerate, but as with everything in the infertility process, it is important to be your own advocate and make sure you communicate with her if you feel you need more testing or are seeking a different approach.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Marshall was personable and patient with us during the consultations, but was was less than willing to stray from the conventional process of attempting a set number of IUIs, and then proceeding to IVF without a good understanding of why the IUIs weren't working.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
Multiple IUIs attempted with Dr. Marshall and RNs at PNWF. None were successful. After 5 attempts Dr. Marshall recommended proceeding directly to IVF.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Jennifer Schilling)
Jennifer was very congenial and responsive to e-mails and calls. As with Dr. Marshall, we thought she was not comfortable straying from the normal procedures for IUIs.
Describe your experience with Pacific NW Fertility.
PNWF seems to be pretty good at middle of the road infertility cases and provide a good level of quality to the standard procedures. However, they seem less willing to explore each individual's unique challenges and get to the root of unexplained infertility. My biggest pet peeve with PNWF was that the first experience you have once entering their office is walking up to the front desk and being asked to pay up front. It just made everything seem very transactional. It seems like there could be a better way that's more considerate of the emotional state that most people are in when they arrive.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
IUI costs included the insemintation, as well as defrosting and testing of donor sperm. We were repeatedly charged for sperm analysis that as not done (since it was a donor). We have begun exploring IVF costs, and while they seem comparable to other clinics in the area, it is... excessive.
What specific things went wrong at Pacific NW Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Pacific NW Fertility.
Not all preliminary testing was done up front, and discussing the results was challenging. Bloodwork results were often communicated by a phone call saying "everything looks fine." My wife would have to call repeatedly to have someone walk her through the numbers and explain what they meant.
6
Doctor
Lorna Marshall
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
4 of 5
3
Clinic
Pacific NW Fertility
Seattle
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
2
NPS
4
Age 31 - 32
4 IUI
Unexplained
European
Income $50K - $99K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
[Dr. Lorna Marshall] failed to inform us what blood tests she was ordering (when we were paying out of pocket and concerned about costs) and some of the blood tests had already been conducted...was pleasant enough to work with, but seemed unskilled at acknowledging the emotions of seeking out fertility treatment for the first time...She was less than helpful in giving advice on next steps and directed us away from further examination of my partner's varicocele and potential varicocelectomy. She was helpful in not recommending IUIs with injectables to avoid possible multiples.
There were many nurses and nurse practitioners whom we worked with at Pacific NW Fertility. I never felt like they actually knew me nor did I get to know them. It felt like it was a new person each time we went. They were professional, competent, optimistic, and compassionate. I did not have a bad experience with the nursing staff other than feeling like there was little to no opportunity to form much of a relationship/sense of familiarity.
How was your experience with Lorna Marshall at Pacific NW Fertility?
Lorna Marshall was technical and rather emotionally cold. She was pleasant enough to work with, superficially compassionate, and not very warm. She had a strange story about her parents taking 9 years to conceive her which was unhelpful given my age and situation. She provided information on the procedures and answered the questions we had as best she could. She was less than helpful in giving advice on next steps and directed us away from further examination of my partner's varicocele and potential varicocelectomy. She was helpful in not recommending IUIs with injectables to avoid possible multiples.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
Be prepared that Lorna Marshall likely won't be very warm and emotionally supportive through the process.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
Dr. Lorna Marshall was pleasant enough to work with, but seemed unskilled at acknowledging the emotions of seeking out fertility treatment for the first time.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
Lorna Marshall recommended IUIs with letrozole. She had us come in for ultrasounds in advance of the IUI in order to check follicle count in advance of each IUI. She had us use an HCG trigger shot prior to the IUI. Each time, I developed 1-2 follicles on letrozole, but only ever got negative pregnancy tests.
Describe your experience with the nursing staff at Pacific NW Fertility.
There were many nurses and nurse practitioners whom we worked with at Pacific NW Fertility. I never felt like they actually knew me nor did I get to know them. It felt like it was a new person each time we went. They were professional, competent, optimistic, and compassionate. I did not have a bad experience with the nursing staff other than feeling like there was little to no opportunity to form much of a relationship/sense of familiarity.
Describe your experience with Pacific NW Fertility.
The clinic was expensive and at times poor communicators. One person at the front desk gave us the wrong information about parking. The financial department was relatively difficult to work with and seemed unavailable/unhelpful at times. It was difficult to get itemized bills when we requested them. The location was a bit difficult to get to and parking was challenging and expensive. The lobby was pretty and well maintained with nice views.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
We paid for 2-3 consultations with Dr. Marshall, the cost of letrozole and HCG trigger shot medications, the cost of ultrasounds/IUI/sperm washing procedures, and parking.
Describe Lorna Marshall's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Pacific NW Fertility.
N/A
What specific things went wrong at Pacific NW Fertility?
  • Failed to order appropriate test
  • Provided conflicting information
Describe the specific things that went wrong at Pacific NW Fertility.
Lorna Marshall failed to inform us what blood tests she was ordering (when we were paying out of pocket and concerned about costs) and some of the blood tests had already been conducted. The clinic refunded the lab costs, but it was difficult to get a refund and unnecessary if Dr. Marshall had simply informed us what tests she was planning to run when the blood draw was done.
2
Doctor
Lorna Marshall
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
4
Clinic
Pacific NW Fertility
Seattle
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
1
NPS
5
Age 39
4 IUI
European
Income $50K - $99K
Nurse or HC Services
2nd of 3 Docs
3 IUI With Other Docs
Donor Sperm
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
She [Dr. Marshall] is clear in explaining her process, but there is little room for a patient to work with her on your plan of care. She is also quite defensive when questions are asked, as if she is offended. Overall, I felt pretty disheartened by our meeting together. ... She has obviously been working in the field for a long time. Our consultation was clear and direct, but when I ask any clarifying questions she appeared defensive, like it wasn't my job to speak up and ask questions.
It [Pacific NW Fertility] is a top notch clinic, with great outcomes. It was always clean and professional. It was also extremely expensive. Sometimes it was hard to figure out the chain of communication and hard to get a direct line to anyone. ... Chelsea was amazing. She has a great way of explaining options and including a personal communication style with research. We stayed at the clinic for her services and were sad to leave her when we transferred care.
How was your experience with Lorna Marshall at Pacific NW Fertility?
She is clear in explaining her process, but there is little room for a patient to work with her on your plan of care. She is also quite defensive when questions are asked, as if she is offended. Overall, I felt pretty disheartened by our meeting together.
What's one piece of advice would you give a prospective patient of Lorna Marshall at Pacific NW Fertility?
If you want to just have someone take the wheel, this is your doctor. If you want to explore options with a doctor, she is probably not the best fit. However, her nurses are incredible and you won't see her much, so it could be a good fit for some folx.
During treatment, were you treated like a number or a human with Lorna Marshall at Pacific NW Fertility?
She has obviously been working in the field for a long time. Our consultation was clear and direct, but when I ask any clarifying questions she appeared defensive, like it wasn't my job to speak up and ask questions.
Describe the protocols Lorna Marshall used in your cycles at Pacific NW Fertility and their degree of success.
We did a consultation for IVF and she managed our IUI inseminations using Letrozole. She planned our IVF cycle with only PGS testing embryos. The clinic does not do, as far as I can tell, any fresh transfers.
Describe your experience with your nurse at Pacific NW Fertility. (Assigned nurse: Chelsea Reed)
Chelsea was amazing. She has a great way of explaining options and including a personal communication style with research. We stayed at the clinic for her services and were sad to leave her when we transferred care.
Describe your experience with Pacific NW Fertility.
It is a top notch clinic, with great outcomes. It was always clean and professional. It was also extremely expensive. Sometimes it was hard to figure out the chain of communication and hard to get a direct line to anyone.
Describe the costs associated with your care under Lorna Marshall at Pacific NW Fertility.
It was about $300 for an IVF consultation, however IVF for one retrieval was quoted at just over 30K, with no discounts for self-pay clients. They also looked flabbergasted when we asked for an LGBTQ grants.
What specific things went wrong at Pacific NW Fertility?
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Pacific NW Fertility.
For some reason only part of my medical record was sent to the new clinic when we changed providers.
1
Doctor
Lorna Marshall
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
Pacific NW Fertility
Seattle
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5