Lucky Sekhon

RMA of New York

Rated 9.5
Strongly recommend: 90%Neutral: 7%Don't recommend: 4%9.5
90% strongly recommend
63 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.5
9.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.5
6.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
10
10
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
8.2
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Royal College of Surgeons (Ireland)
Residency
Mount Sinai
Fellowship
Mount Sinai

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Lucky Sekhon works at

RMA of New York
Rated 8.3
Strongly recommend: 66%Neutral: 18%Don't recommend: 17%8.3

At 2 offices

NY - Downtown
594 Broadway
New York, NY 10012
212-906-7900
NY - Mount Sinai
5 East 98th St
New York, NY 10029
212-906-7900
Explore Clinic

63 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 23 Eggs Frozen
NPS
9
NPS
10
Age 37 - 38
1 Egg Freezing
European
Income $200K - $499K
Consultant
Strongly Recommends
Strongly Recommends
Successful
I went through what was fortunately a very straightforward egg freezing cycle with Dr. Sekhon. The initial consultation appointment was very thorough, and left me with a clear idea of what to reasonably expect for someone freezing at my age (37). I saw Dr. Sekhon several times during my cycle, and each time, even during very brief monitoring appointments, she expertly balanced the straightforward sharing of information about how the cycle was progressing with empathy and care.
RMA is a well-oiled machine - they know what they're doing. Despite being a big practice, it was easy for me to reach my care team and everyone I spoke with throughout the process was calm and helpful...They [nurses] called me after every monitoring appointment, and all my calls and questions were returned and answered quickly and calmly. Their clear communication made the process run smoothly.
How was your experience with Lucky Sekhon at RMA of New York?
I went through what was fortunately a very straightforward egg freezing cycle with Dr. Sekhon. The initial consultation appointment was very thorough, and left me with a clear idea of what to reasonably expect for someone freezing at my age (37). I saw Dr. Sekhon several times during my cycle, and each time, even during very brief monitoring appointments, she expertly balanced the straightforward sharing of information about how the cycle was progressing with empathy and care. I was grateful that she was easy to reach with questions, and honest about both the potential and limitations of the freezing process. Her care and that of her team made a daunting process very manageable.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I had to book several weeks out for both my initial consultation and follow up appointment, so be prepared for a possible wait. The time in the appointments moves quickly, and there's a lot of information to process - preparing questions beforehand will help you ensure you have all the info you need (and you can also email her if you need to follow up).
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon gave a thorough overview of the egg freezing process, and made sure I knew how to reach her and her team with any follow up questions. She responded quickly to my questions, and her team was friendly and easy to reach, which helped make the process very smooth.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had a very straightforward treatment plan for my egg retrieval - Gonal-F and Menopur for 8-9 days, followed by a trigger shot. Dr. Sekhon attenuated the medication after my monitoring appointments.
Describe your experience with the nursing staff at RMA of New York.
They called me after every monitoring appointment, and all my calls and questions were returned and answered quickly and calmly. Their clear communication made the process run smoothly.
Describe your experience with RMA of New York.
RMA is a well-oiled machine - they know what they're doing. Despite being a big practice, it was easy for me to reach my care team and everyone I spoke with throughout the process was calm and helpful.
Describe your experience with your monitoring appointments at RMA of New York.
I was glad to be able to go into the clinic most convenient to my home during monitoring hours - I had to wait about 10 minutes once or twice, but it wasn't a big deal, and once I got in I was finished in under ten minutes.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The cycle and included appointments was $9,500, the anesthesia for the retrieval was $950, the medications were approximately $5,500.
9
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, 16 Eggs Frozen
NPS
10
NPS
10
Age 34
1 Egg Freezing
Prefer not to answer
Income $200K - $499K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Sekhon] really listened to me and made me feel totally comfortable asking questions. I felt like a person vs. just another number. I appreciated how practical she is. I'm a worrier, but she put me at ease which is not an easy feat...She never made me feel rushed and I always felt that she really cared about ensuring I was comfortable...standard egg freezing cycle. I responded well the medication and completed my cycle within 10 days...
I found the whole staff [at RMA of New York] very caring and willing to answer all my questions. They were prompt in reaching out and I always felt at ease...Great location with nice facilities (love the downtown location), efficient (rarely had to wait more than 15-20 min during monitoring to have my ultrasound), friendly (even the blood-taking tech put me at ease about the needles I'd be using)...
How was your experience with Lucky Sekhon at RMA of New York?
I met Dr. Lucky around my 31st birthday and decided at the time to hold off on egg freezing for a couple more years. Around my 33rd, I was no longer living in NYC and considered another, nationally known clinic - I had a horrible, disorganized experience and did not proceed with treatment. Several girlfriends had gone to Dr. Lucky and rated their experience 10/10 so I decided to make the journey to NY to work with her. It was absolutely worth it. She really listened to me and made me feel totally comfortable asking questions. I felt like a person vs. just another number. I appreciated how practical she is. I'm a worrier, but she put me at ease which is not an easy feat! No hesitation, she's the only fertility doctor I'd go to!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions! Be open about what you're concerned about and ask all the questions you need.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Lucky made me felt taken care of every step of the way. She never made me feel rushed and I always felt that she really cared about ensuring I was comfortable. The whole staff at RMA was wonderful.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had a standard egg freezing cycle. I responded well the medication and completed my cycle within 10 days.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Julia)
I found the whole staff very caring and willing to answer all my questions. They were prompt in reaching out and I always felt at ease.
Describe your experience with RMA of New York.
Great location with nice facilities (love the downtown location), efficient (rarely had to wait more than 15-20 min during monitoring to have my ultrasound), friendly (even the blood-taking tech put me at ease about the needles I'd be using)
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I had Progyny which covered the majority of costs.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
9
Age 30 - 31
1 IVF
PCOS
Ashkenazi Jewish
Sales Representative
Strongly Recommends
Strongly Recommends
Successful
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours...We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
Our primary nurse [at RMA of New York] was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great...Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was extremely empathetic and patient. She took extra time to make sure we understood everything and were comfortable every step of the way. We also appreciated how honest she was. She was always very quick to respond with any questions we had. We spoke and emailed with her after hours and on weekends. She quickly determined that the first method of treatment was not going to work for us and recommended IVF. Obviously this was a big decision but she made us feel very confident that this was the right decision and it worked out perfectly. She was consistently in touch with us, performed the egg retrieval and implanted the embryo. Overall, she was the perfect doctor for us on our journey towards having a healthy baby.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
I would advise not to hold back any questions you have. Even if you think its a silly or unnecessary question, you should still ask. Dr. Sekhon is happy to take the time to make sure you understand everything and are comfortable.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
We like that Dr. Sekhon took the time to get to know us, our goals, problems, frustrations, etc. She took the time to explain everything to us and made sure we were comfortable every step of the process. I think she genuinely cares about her patients. She took the time to speak with us on multiple occasions during off hours.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I was diagnosed with PCOS. We did 2 cycles of timed intercourse. Dr. Sekhon quickly determined that I had a hormone and that timed intercourse / IUI would not work. She recommended IVF. We did 9 days of hormone injections prior to the egg retrieval which resulted in 39 eggs. We ultimately got 15 healthy and genetically tested embryos. We successfully got pregnant on the 1st embryo transfer.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Our primary nurse was Connie. She was excellent and also very responsive. She even came to our apartment to administer an injection because my husband was out of town. All the other nurses we dealt with were also great.
Describe your experience with RMA of New York.
The thing that stood out to us is how large of a clinic this was. The positive part about this is that they obviously have great experience. Dr. Sekhon mentioned to us that whenever they are reviewing test results, discussing medication plans, etc. - multiple doctors are looking at it and coming to a decision as a team. The negative part about the size of the clinic is something you feel like the specifics of your fertility issue might get a little lost in the shuffle. For example, we had certain coordinators or nurses call us that didn't really know much about our situation, which could be frustrating at times. We'd just recommend that any new patient be an advocate for themselves. If you don't feel comfortable any point just get in touch with your specific doctor or nurse as needed.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring hours was our least favorite part of the experience with RMA. You could end up waiting up to 30 minutes and you are not sure what doctor you are going to see. They have so many patients that sometimes you feel like the doctor is a bit rushed. They also only have so much time to review your chart prior to coming into the room. The nursing staff and team that drew blood were incredible. Dr. Sekhon always let us know when she was going to be available for monitoring hours so we could see her. We always preferred that.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
All in we spent approximately $15,000-$17,000 including everything.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
9
NPS
8
Age 29 - 30
5 IUI
1 IVF
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Doctor
Strongly Recommends
Neutral
Successful
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
How was your experience with Lucky Sekhon at RMA of New York?
Speaking of just Dr. Sekhon and not RMA, I couldn't be happier with the care she provided, specifically during the IVF process. From even before starting IVF, she demystified the process for me and shared many stories that made me feel more comfortable with the process. She was patient with me, going through the timeline of events and what to expect in detail along the way. Every time we spoke she eased my anxiety. I did not see her every visit but I would travel further from UES to downtown often because I always felt better seeing her than other providers. She was warm, yet straight to the point. Great bedside manner. I trusted the care she was giving me. I also appreciate how available she was over email when I had burning questions that I didn't want to wait until the next appointment- this is huge when going through something so emotional/time consuming. While I wish I did not have to do IVF of course, I feel lucky to have found Dr. Sekhon, and I could not recommend her more.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
She is an incredibly busy clinician with lots of patients. If you need her REACH OUT and she will be there for you.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon was kind, empathetic and very personal. She NEVER made me feel stupid for asking questions and always took time to explain the process in ways that made me and my husband understand. She was always available over email, including weekends and time off. We had shared decision making and made me feel very comfortable and supported. I trusted what she said because she never steered me wrong. I appreciated her candid but warm nature and her confidence provided me with comfort during this process. She also always asked me how work was and how my family was doing.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
Connie the nurse was very helpful and knew my info well, but I did not always talk to her. The other nurses did not know my course as well and sometimes gave me misinformation.
Describe your experience with RMA of New York.
I loved my doctor but RMA at times did feel like a factory and like I was a number. Some of the doctors were better than others. I wish I had been able to only see Dr. Sekhon but downtown office was not as convenient for me so I usually saw a different MD each visit at Eastside which made it feel less personal. Very clean during COVID and good screening process.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
n/a
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at RMA of New York.
Once did not get a call with results and had to call myself. A few times never got an email for an appointment for monitoring (during covid).
9
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
6 of 5
2018 - 2020, Unknown Success
NPS
10
NPS
10
Age 31 - 33
6 IUI
4 IVF
Unexplained
Ashkenazi Jewish
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Sekhon was always available for questions. She even called me back to discuss concerns while she was on vacation!... takes the time to explain her rational and the research behind her recommendations. She reviewed every single test result and scan even if she did not complete them herself...honest when we faced set backs and was willing to fight for treatments and approaches that were not “cookie cutter” but which she felt would yield the best outcomes.
there are multiple locations for you to choose the location most convenient for your monitoring, they [RMA of New York] run testing in-house which means there is no wait time for results. Morning monitoring can be crowded depending on the location you go to...[Dr. Sekhon] was honest when we faced set backs and was willing to fight for treatments and approaches that were not “cookie cutter” but which she felt would yield the best outcomes.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is patient with questions and takes the time to explain her rational and the research behind her recommendations. She reviewed every single test result and scan even if she did not complete them herself. She was honest when we faced set backs and was willing to fight for treatments and approaches that were not “cookie cutter” but which she felt would yield the best outcomes.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Advocate for yourself and don’t be afraid to ask questions. There are no dumb questions in this process. Put together a list and email them or ask for a phone consult. You will get all of your answers.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon was always available for questions. She even called me back to discuss concerns while she was on vacation! Her approach was compassionate and available which was much appreciated.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Originally diagnosed with unexplained infertility with healthy AMH so we started with IUIs as a less invasive treatment. When we moved on to IVF, we started on low doses because we had responded well to Clomid. However, as it became obvious that I was a poor responder we adjusted medications each cycle (micro dose lupron, estrogen priming, lupron long cycle/fresh transfer) to maximize success.
Describe your experience with your nurse at RMA of New York.
Connie is incredible. Always answered questions and made sure that I understood the results and next steps.
Describe your experience with RMA of New York.
RMA’s strengths is that there are multiple locations for you to choose the location most convenient for your monitoring, they run testing in-house which means there is no wait time for results. Morning monitoring can be crowded depending on the location you go to.
Describe your experience with your monitoring appointments at RMA of New York.
It generally was very efficient. The weekends required longer waits because only the Eastside location remained open. Your wait time really depends on the office you go to (Soho office was generally faster than Eastside)
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Our total cost to ourselves was under $3k because our insurance paid for most of it.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
No concerns
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 36
3 Fertility Medications
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lucky Sekhon] really seems to tailor her conversations and treatments to the specific patient...answers all your questions and makes you feel comfortable...decided we would incorporate clomid into my protocol with injectables since I have an excellent response with that...did a closely monitored TI with a trigger shot and I fell pregnant...do not think it would've happened without her guidance, reassurance and just generally easing my anxiety
I see Dr Sekhon at the Downtown location [RMA of New York]. Its small and never overcrowded. I get in and out of the office quickly. Monitoring hours could be a little earlier...the midtown east location can be a bit of a cattle call...The receptionist at the downtown location could brush up on her people skills a little...[nurses] are very informed and answers questions with ease.
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon is such a breath of fresh air compare to my last RE. She is kind, respectful, detailed in her responses and generally seems to care. She never makes you feel like you are a number. She really knows what she is talking about and is on top of all the latest studies and treatment options. She never just does something because that is just what is typically done. She really seems to tailor her conversations and treatments to the specific patient and really goes out of her way to make sure that she answers all your questions and makes you feel comfortable. She has also been through IVF herself so she actually knows what her patients are going through physically and mentally. I cannot recommend her more.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Be completely open and honest with her. Tell her all the supplements you are taking, she will tell you which ones you actually need, unlike many who say you don't need to take anything. Ask her lots of questions in general. She will answer them all even if they seem ridiculous.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon really takes the time to talk to you and work with you on your treatments. She always responds to emails or calls in a super timely manner. She never makes you feel silly for asking questions and always respects when you advocate for yourself. She just really gets it and understands its not just the infertility that needs to be treated, its also the anxiety that goes along with it. She works really hard to set your mind at ease. She doesn't sugarcoat, but she is also not cold and matter of fact like many RE's are.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
We did 3 clomid and one gonal-f, then one clomid & gonal-f iui cycles with her that were all unsuccessful. We decided to go back to TI, while waiting to begin a very tailored IVF protocol. Dr Sekhon decided we would incorporate clomid into my protocol with injectables since I have an excellent response with that. I had 5 follicles with just gonal-f and clomid. We did a closely monitored TI with a trigger shot and I fell pregnant March 2020. My baby is due in November 2020. Thankfully this all happened since Covid would have absolutely set us back. Even though this pregnancy did happen "naturally", I do not think it would've happened without her guidance, reassurance and just generally easing my anxiety. Infertility takes away so much more than just your ability to have a baby. There needs to be more RE's like Dr Sekhon out there. She is your biggest advocate, and at the end of the day, that is what you need most on this journey. Not someone trying to hit numbers, but someone who really truly wants you to get pregnant no matter what.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie Schmidt )
The nurses on Dr Sekhon's staff are great. They always call you right back. They are very informed and answers questions with ease.
Describe your experience with RMA of New York.
I see Dr Sekhon at the Downtown location. Its small and never overcrowded. I get in and out of the office quickly. Monitoring hours could be a little earlier. 7:30 is a little late. But the midtown east location can be a bit of a cattle call, but I think that is true for just about every practice at the larger locations. The receptionist at the downtown location could brush up on her people skills a little.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
IVF is around 15k minus cost of meds and IUI runs around $350 w/o insurance.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
She said because we already had one child she recommends one embryo transfer since we do not want to have more than 2 kids.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 32
2 IUI
2 IVF
PCOS
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon is incredibly kind and caring. She's able to deliver hard news thoughtfully and explain why and how certain things are happening in a clear way. Dr. Sekhon treated my husband and me as if we were her friends or family -- when we got bad news, she called us right away and when we got good news, she was cheering in our corner...We started off doing two IUIs, which were both negative, and then moved on to IVF. Dr. Sekhon closely monitored my protocol as PCOS can put me at high risk for OHSS, but everything was smooth. She was caring and thoughtful during our appointments and in every email exchange and phone call we had. After one failed transfer, we ended up doing a second retrieval and a second transfer, and I'm now 10 weeks pregnant. While it was a long eight months and one of the most challenging points in my life, I would do it all over again in a minute and much of that is attributed to Dr. Sekhon.
I adore Connie [nurse at RMA of NY] -- she was there for us every step of the way. I looked forward to her calls every day after monitoring and she answered all of my crazy questions and emails kindly and thoughtfully...It can be a bit of a wait for monitoring depending on what time you arrive, but once you are seen, it's very quick...Everyone from the front desk team to the nurses to all of the doctors are professional, kind and caring. The clinic has a great reputation and I know a number of friends who have experienced success there as well. The only drawback is that depending on the time that you arrive for monitoring hours, it can be a bit of a wait.
How was your experience with Lucky Sekhon at RMA of New York?
My husband I are so grateful for Dr. Sekhon. After being diagnosed with PCOS, we knew we needed help getting pregnant and Dr. Sekhon came highly recommended. In our first meeting, she took the time to clearly outline the entire process and all of our options while answering every single hypothetical question we had. We started off doing two IUIs, which were both negative, and then moved on to IVF. Dr. Sekhon closely monitored my protocol as PCOS can put me at high risk for OHSS, but everything was smooth. She was caring and thoughtful during our appointments and in every email exchange and phone call we had. After one failed transfer, we ended up doing a second retrieval and a second transfer, and I'm now 10 weeks pregnant. While it was a long eight months and one of the most challenging points in my life, I would do it all over again in a minute and much of that is attributed to Dr. Sekhon.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask a lot of questions! In my experience, you receive more information if you ask for it. Most doctors don't offer every point of detail but Dr. Sekhon will certainly take the time to explain the way things work if you show that you're interested and want to understand.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon is incredibly kind and caring. She's able to deliver hard news thoughtfully and explain why and how certain things are happening in a clear way. Dr. Sekhon treated my husband and me as if we were her friends or family -- when we got bad news, she called us right away and when we got good news, she was cheering in our corner.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
For both of the IUIs, I was on Letrozole and then Ovidrel as the trigger shot. For IVF, I was on a combination of Gonal, Menopur, and Cetrotide and then the Lupron Trigger Shot. The dosages of the medications differed between the two IVF protocols.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie and Jennifer)
I adore Connie -- she was there for us every step of the way. I looked forward to her calls every day after monitoring and she answered all of my crazy questions and emails kindly and thoughtfully. Her care and compassion made the entire process so much better!
Describe your experience with RMA of New York.
Overall, we had a great experience at RMA. Everyone from the front desk team to the nurses to all of the doctors are professional, kind and caring. The clinic has a great reputation and I know a number of friends who have experienced success there as well. The only drawback is that depending on the time that you arrive for monitoring hours, it can be a bit of a wait.
Describe your experience with your monitoring appointments at RMA of New York.
I know many people say that it's a cattle call, but I never felt that way. It is certainly a busy clinic, but I think that's attributed to their success and how many people want to be under RMA's care. It can be a bit of a wait for monitoring depending on what time you arrive, but once you are seen, it's very quick.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Thankfully, my insurance covered every procedure and the medication.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon told us that for my age (under 35) and good health, it wasn't necessary to do multiple embryo transfers.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
NY - Eastside
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
6
Age 36
1 IVF
1 Egg Freezing
Poor Egg Quality
East Asian
Income $200K - $499K
Marketer or PR
1st of 2 Docs
1 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.... Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).... Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
How was your experience with Lucky Sekhon at RMA of New York?
We really like Dr. Sekhon when we speak with her, but it's rare. Our issue is mainly with RMA and how its run and the human error that occurs with the nurses on an almost regular basis. Dr. Sekhon is very informative and when we speak with her, she is thorough in her responses (vs on email sometimes we have to ask multiple questions to gain full clarity).
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Visit the downtown office in Soho if you want to see her. You need to actively email her and set up a call to really gain clarity.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
When we spoke to Dr. Sekhon, she was warm and informative and great. But we rarely spoke to her unless we emailed to reach out proactively.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
First protocol was Gonal F + Menopur + Microdose Lupron which resulted in 4 retrieved, 2 fertilized with ICSI and 1 sent for PGS. Second protocol included estrogen patch + Gonal F + Menopur which resulted in 2 retrieved, 2 fertilized with ICSI and 1 fresh transfer.
Describe your experience with the nursing staff at RMA of New York.
Our lead IVF coordinator was amazing. But the nurses that called with information each time after a morning monitoring were sometimes not clear with instructions / next steps.
Describe your experience with RMA of New York.
RMA is a factory and we are all just a number. There is no link between IVF coordinators and finance which resulted in miscommunication between them to me, and I had to pay for my first cycle out of pocket as we were still waiting for insurance approval. There have been other instances where a nurse called and told me to "take the trigger tonight, and see you on Sunday for the IUI" without mention of timing for either!
Describe your experience with your monitoring appointments at RMA of New York.
Can be a long wait but it's pretty expected so not a huge issue
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
approx 14k per ivf cycle not including meds
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA does not practice multiple embryo transfer (or at least it was not an option given to me, although in conversations after my failed transfer, Dr Sekhon said she would petition to their board to consider a multiple embryo transfer with my history)
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
They have called without giving me full information. I also learned that the nurse told me one thing about my embroys and later on the doctor said that was not the right information.
5
Doctor
Lucky Sekhon
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
3 of 5
6
Clinic
RMA of New York
NY - Westside
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
6
NPS
6
Age 34 - 35
1 IVF
European
Latinx
Income $200K - $499K
2nd of 4 Docs
3 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Successful
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion...she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email... treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35...At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault..The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
How was your experience with Lucky Sekhon at RMA of New York?
At the end of the day, my IVF procedure worked and I am pregnant. I transitioned to Dr. Sekhon from a doctor who left the clinic and the transition was messy and often fraught with bad communication and lack of compassion.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask all the questions- she’s not going to offer up the info if you don’t. Push back if something doesn’t feel right or clear to you. She is better over the phone than via email.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon treated me on a very ‘need to know’ basis. I felt often I didn’t have all the information and that she didn’t take into account the emotional toll of fertility treatments and the overwhelming waterfall of decision making that comes with if.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I believe I did the antagonist protocol and had to do 13 days of shoes because my follicles took awhile to develop.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
The phlebotomist is really great at RMA! Also shoutout to Nurse Melissa who is lovely and often went above and beyond. I felt she explained things to me in a way doctor Sekhon was not capable of and always showed compassion. The coordinator, Jennifer, is sweet and was helpful but definitely inexperienced.
Describe your experience with RMA of New York.
At times in the process you can definitely feel that RMA is more concerned with their own stats than your individual patient case. They are rigid in their standards (which are top notch) but sometimes to a fault.
Describe your experience with your monitoring appointments at RMA of New York.
It was a cattle call and often created conflicts with work because they were completely inflexible. The front desk admin sent out bloodwork for the day multiple times before monitoring hours were over, leading to issues with same day results.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I had insurance coverage that was capped at $10k for lifetime maximum so paid a few thousand out of pocket at least . I was ultimately able to get my medications covered but only because someone from Glow suggested I fight for it.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
RMA doesn’t really allow the conversation of having more than one egg transferred OR discounting subsequent transfer cycles for patients under 35.
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
The clinic and transition between doctors felt at times messy. In particular, the receptionist/admin had a terrible attitude and was hard to navigate.
6
Doctor
Lucky Sekhon
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
6
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Male Factor
Uterine Fibroids
Prefer not to answer
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sekhon] Seemed to understand my fear of time not being on my side for having children. Asked me how many kids I would like to have at initial consultation to know how to proceed treatment wise. Responded in a timely manner to all my emails. She called me personally to give me my positive pregnancy result which was unexpected and very appreciated...[her] approach was single embryo transfer...While she has many patients, I felt like my infertility struggle mattered
Strengths [of RMA New York] Early morning scan appointments making before work appointments possible. Multiple bloodwork fast and efficient. Helpful, easy to reach staff. Phone calls explaining results along with emails explaining medication instructions...responded to all my questions in a very timely manner. Weaknesses: mixup's can happen with co-pays. Ask for invoices to keep track.
How was your experience with Lucky Sekhon at RMA of New York?
She was kind, informative, knows her stuff! I always felt like I was in good hands. While she has many patients, I felt like my infertility struggle mattered. I consider myself lucky to have been referred to her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Make an appointment for a consultation if you are struggling trying to conceive.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Seemed to understand my fear of time not being on my side for having children. Asked me how many kids I would like to have at initial consultation to know how to proceed treatment wise. Responded in a timely manner to all my emails. She called me personally to give me my positive pregnancy result which was unexpected and very appreciated.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
My care coordinator was responded to all my questions in a very timely manner. Very caring and respectful.
Describe your experience with RMA of New York.
Strengths: Early morning scan appointments making before work appointments possible. Multiple bloodwork fast and efficient. Helpful, easy to reach staff. Phone calls explaining results along with emails explaining medication instructions. Weaknesses: mixup's can happen with co-pays. Ask for invoices to keep track.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments ran like a well oiled machine. Blood work then within minutes I was always called to a room for my monitoring. Hours started early so I was able to go to work right after my appointments.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Around 7K
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
My doctor's approach was single embryo transfer.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
1 IUI
Male Factor
South Asian
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails. ... Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
Loved the Madison office, SOHO office was OK. The staff at both offices [RMA of New York] were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing ... It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely professional and explained the IUI process thoroughly during our ZOOM video visit. After getting the baseline Ultrasound she was able to explain further on how to proceed with our treatments( Clomid, Ovidrel ) She was always very kind and patient as I had a million questions, and which were always answered by Dr Sekhon. My husband and I completely trusted my care with Dr Sekhon as she was very thorough and explained in detail of our chances being pregnant. She is kind, compassionate, knowledgable, professional, and patient, something that we value. I would recommend Dr Sekhon to my friends/family in a heart beat. Absolutely no complaints!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Have a list of questions and be prepared to squeeze them during your visits
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon was extremely warm, and in tune with my expectations and concerns.She always answered all of my questions in person as well as through emails.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Only used Clomid, and Ovidrel for my treatment
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Connie)
It was a pleasure to work with Connie! She was extremely kind, and always responded to my emails. She would call me with my lab results, and always answered all of my questions
Describe your experience with RMA of New York.
Loved the Madison office, SOHO office was OK. The staff at both offices were professional, kind and always helpful. I arrived usually at my appt time and was seen within 5-10 minutes. Both offices were extremely clean, and always had nice music playing
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
not sure! i believe my insurance covered it
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
none
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
25 Eggs Frozen
NPS
10
NPS
10
1 Egg Freezing
Ashkenazi Jewish
Income $200K - $499K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon has deep expertise on egg freezing, and I felt as though I trusted her every step of the way. Even though RMA does have many doctors, Dr. Sekhon reviewed my charts everyday and was always available (and quit to reply) via email. I also deeply appreciated her artistry when it came to how much medicine to give, how to maximize the egg development without causing risk, etc.
RMA is the single most efficient doctors office experience I've ever had. They also have a large team, all of whom were incredibly knowledgable. Some may find the practice too large, but I personally found this to be a perk -- I was able to move monitoring appointments to the office most convenient for me, and I always got a quick reply to my questions. On top of that, RMA is affiliated with Mt. Sinai and has had a stellar reputation in reproductive health
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon has deep expertise on egg freezing, and I felt as though I trusted her every step of the way. Even though RMA does have many doctors, Dr. Sekhon reviewed my charts everyday and was always available (and quit to reply) via email. I also deeply appreciated her artistry when it came to how much medicine to give, how to maximize the egg development without causing risk, etc. I would strongly recommend Dr. Sekhon to all family and friends.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Dr. Sekhon is extremely personable, and deeply invested in each patient. Even though RMA is a busy practice, if you have questions, don't hesitate to reach out to her or her nurse.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon is extremely personable, and really takes the time to get to know each of her patients. She was extremely encouraging throughout the process, and she was deeply invested in both my experience during the process as well as my results.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
We began with Menopur and Follistim injections, and then added in Ganirelix. My trigger shot was a mix of hCG and Lupron.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle )
At one point, I had an issue where I ran out of doses of ganirelix and didn't realize it until the evening. The nurses (and after hours doctor) were very helpful in keeping me calm and instructing me on best ways to course correct.
Describe your experience with RMA of New York.
RMA is the single most efficient doctors office experience I've ever had. They also have a large team, all of whom were incredibly knowledgable. Some may find the practice too large, but I personally found this to be a perk -- I was able to move monitoring appointments to the office most convenient for me, and I always got a quick reply to my questions. On top of that, RMA is affiliated with Mt. Sinai and has had a stellar reputation in reproductive health since the early 2000s. I found them to be much more trustworthy than other options that were newer.
Describe your experience with your monitoring appointments at RMA of New York.
I found this to be super easy -- I made an appointment for the time and office most convenient for me (I went to all 4 of their locations over the course of my treatment, as I was in different parts of the city on different days and in Westchester too). I never had to wait more than 5 min to be seen.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
$13,000 including meds
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
7
NPS
5
Age 38 - 39
3 IUI
Unexplained
European
Income $100K - $199K
Neutral
Doesn't Recommend
Success w/ Doc Not sure
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy. ... She is empathetic and relatable.
There are a huge number of patients [at RMA of New York]. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. ... The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead. ... Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon was very empathetic and has an excellent bedside manner. Throughout the course of my treatment I felt that she listened to my concerns and made appropriate adjustments to treatment plans. I wish that I had more time with her and could see her during all my appointments but it seems the practice is extremely busy.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions. She gives a lot of information, which is helpful, but can sometimes be overwhelming in the moment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She is empathetic and relatable.
Describe your experience with RMA of New York.
There are a huge number of patients. I believe that the doctors and nurses are likely taxed from the numbers of patients and that care suffers as a result. Some of the explanations of procedures seem a bit rote, which I imagine comes from the volume of patients they see.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
The IUIs were covered by my insurance but IVF was not. It was over $20,000 with medication. The finance department broke down the billing with line items which was helpful but I wish I had gotten it earlier in the process in order to plan ahead.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon preferred eSET
What specific things went wrong at RMA of New York?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
7
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
5 of 5
5
Clinic
RMA of New York
NY - Downtown
NPS
Operations
2 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
8
NPS
8
Age 35 - 37
4 IVF
PCOS
Recurrent Pregnancy Loss
Unexplained
East Asian
Income $100K - $199K
2nd of 3 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Neutral
Neutral
Successful
For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me...[she] is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol.
In my case, RMA did not allow multiple embryo transfers...The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is compassionate and has great bedside banners. I can tell that she truly cares about her patients. She is very evidence based and makes sure she listens to your concerns before prescribing a certain protocol. I enjoyed working with Dr. Sekhon.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask questions and follow up if something is not clear.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
I didn't feel like I was treated like a number.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
I had several protocols with many different medications. For my last transfer which resulted in a successful pregnancy, Dr. Sekhon suggested we use a more toned down/natural protocol with less medication as it wasn't something we tried before. It ended up working for me.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff is wonderful. I felt they really cared.
Describe your experience with RMA of New York.
The downtown location is smaller than the one in midtown which I liked. I didn't have to wait too long for my appointments as it wasn't too crowded. It seems to be very well run. My only suggestion is to have the reception area a little more private so anything that is discussed with a patient remains a little more private and not easily overheard by those waiting in the waiting area.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
I had single embryo transfers for all my transfers. In my case, RMA did not allow multiple embryo transfers. Though I understand why they didn't approve multiple embryo transfers for me, I would've still like that decision to be up to me.
8
Doctor
Lucky Sekhon
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 32
Unexplained
European
Income $500K+
Marketer or PR
3rd of 3 Docs
3 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon had the best bedside manner of any doctor I have worked with. She is sympathetic and listened to all concerns...she was caring and compassionate throughout the way. She also answered my emails when needed which put us at ease...Don’t be afraid to ask questions. She never acts like a question is stupid...
The nursing staff [at RMA of New York] gave all of the medication instructions and helped answer any questions...there are multiple locations so you aren’t dealing with an office being closed when your treatment needs it. Despite it being a big operation, I didn’t feel like it was impersonal. They are pretty responsive and everyone for the most part was friendly. I did have one scheduling mixup for my IUI...
How was your experience with Lucky Sekhon at RMA of New York?
We saw Dr. Sekhon after 8 months of trying after a miscarriage. We tried one IUI (after doing two rounds with another clinic) and then went to IVF. Our retrieval resulted in 18 eggs with 4 genetically normal embryos. Our first transfer was successful and I am currently pregnant. Not only did Dr. Sekhon make us successful, she was caring and compassionate throughout the way. She also answered my emails when needed which put us at ease. Would recommend her to anyone looking for treatment!
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don’t be afraid to ask questions. She never acts like a question is stupid (even if it probably is).
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon had the best bedside manner of any doctor I have worked with. She is sympathetic and listened to all concerns.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff gave all of the medication instructions and helped answer any questions
Describe your experience with RMA of New York.
I like how there are multiple locations so you aren’t dealing with an office being closed when your treatment needs it. Despite it being a big operation, I didn’t feel like it was impersonal. They are pretty responsive and everyone for the most part was friendly. I did have one scheduling mixup for my IUI.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
My treatments were mostly covered under my works fertility benefits
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2020, Successful
NPS
10
NPS
10
Age 33
1 IVF
Anovulation
Diminished Ovarian Reserve
European
Income $500K+
Sales Representative
Strongly Recommends
Strongly Recommends
Successful
Dr.Sekhon was great from our first consultation. She clearly outlined all options and helped us decide the best path to take based on my fertility issues and our goals as a couple...You will sometimes see other doctors during monitoring hours but they are all great...she answered all of our questions and explained things in a way that made sense to a couple going through infertility treatments for the first time.
Strengths - well run clinic - even during the peak of covid they quickly adjusted their processes so treatment could resume in safe manner. Weakness - there are a lot of patients but this never was an issue from my perspective. Monitoring hours [at RMA of NY] were efficient and everything that I was promised the clinic delivered on..
How was your experience with Lucky Sekhon at RMA of New York?
Dr.Sekhon was great from our first consultation. She clearly outlined all options and helped us decide the best path to take based on my fertility issues and our goals as a couple. I would absolutely recommend Dr.Sekhon.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
You will sometimes see other doctors during monitoring hours but they are all great! It’s an efficient process.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr.Sekhon was amazing - she answered all of our questions and explained things in a way that made sense to a couple going through infertility treatments for the first time.
Describe your experience with your nurse at RMA of New York.
Everyone who I worked with was Amazing! I called with lots of questions and they were always quick to respond. The appointments were also efficient thanks to the excellent nursing staff and coordinator!
Describe your experience with RMA of New York.
Strengths - well run clinic - even during the peak of covid they quickly adjusted their processes so treatment could resume in safe manner. Weakness - there are a lot of patients but this never was an issue from my perspective. Monitoring hours were efficient and everything that I was promised the clinic delivered on.
Describe your experience with your monitoring appointments at RMA of New York.
During covid they were during a specific time which made me feel better since less people were in the waiting room. Before covid there were no specific appointment times but I never had to wait long
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 13 Eggs Frozen
NPS
10
NPS
10
Age 34 - 35
1 Egg Freezing
Other
Income $200K - $499K
Sales Representative
Strongly Recommends
Strongly Recommends
Successful
[Dr. Sekhon is] Very knowledgeable and took the time to further investigate my particular situation and getting the appropriate clearance to have the retrieval so there were no complications. I felt like i could trust her and she genuinely cared...She was very thorough and took the time to check in with me via email before and after the retrieval
[the RMA of NY nurse] was really great but after she left i didn’t have one direct contact so it did get a little confusing in terms of who i needed to reach out to for questions...Loved the downtown location. They were always polite and well organized. They always ran on time and i never felt like a number. The Uptown location wasn’t as personal. It was always very crowded and i had to wait a while every time i went
How was your experience with Lucky Sekhon at RMA of New York?
Very knowledgeable and took the time to further investigate my particular situation and getting the appropriate clearance to have the retrieval so there were no complications. I felt like i could trust her and she genuinely cared.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don’t hesitate to ask her questions!
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She was very thorough and took the time to check in with me via email before and after the retrieval
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Mauli, for part of it before she left )
Mauli was really great but after she left i didn’t have one direct contact so it did get a little confusing in terms of who i needed to reach out to for questions
Describe your experience with RMA of New York.
Loved the downtown location. They were always polite and well organized. They always ran on time and i never felt like a number. The Uptown location wasn’t as personal. It was always very crowded and i had to wait a while every time i went
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
$1100 for procedure and $7k for meds
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
9
Age 39
5 IUI
1 IVF
1 Egg Freezing
1 Embryo Freezing
Donor Sperm
European
Business Executive
2nd of 2 Docs
1 IVF With Other Docs
1 Egg Freezing With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr Sekhon was consistently helpful about explaining my treatment options and status, and even made me aware of some that I didn’t know were available and saved us months of precious time. She was always informative of options, pros and cons, and unknowns, sharing all the latest statistics but noting as appropriate how I was individually likely to be similar or different than the averages.
I generally found RMA both downtown and eastside very prompt for appointment times. Eastside is much bigger than downtown, so it does feel like a bit of a fertility factory as a result if no impact on the service level and in general probably helped lead to the efficiency...I loved all the nurses I worked with. They were consistently responsive, thorough, and supportive. Available via phone or email which was nice.
How was your experience with Lucky Sekhon at RMA of New York?
Dr Sekhon was consistently helpful about explaining my treatment options and status, and even made me aware of some that I didn’t know were available and saved us months of precious time. She was always informative of options, pros and cons, and unknowns, sharing all the latest statistics but noting as appropriate how I was individually likely to be similar or different than the averages.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr Sekhon is incredibly warm and personable. She would always reference my partner by her name and remember other details about me.
Describe your experience with the nursing staff at RMA of New York.
I loved all the nurses I worked with. They were consistently responsive, thorough, and supportive. Available via phone or email which was nice.
Describe your experience with RMA of New York.
I generally found RMA both downtown and eastside very prompt for appointment times. Eastside is much bigger than downtown, so it does feel like a bit of a fertility factory as a result if no impact on the service level and in general probably helped lead to the efficiency.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
10
NPS
7
Age 35
3 IUI
Poor Egg Quality
Black or African-American
Income $100K - $199K
Writer
Strongly Recommends
Neutral
Unsuccessful
She [Dr. Sekhon] always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us. ... The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.
Clinic [RMA of New York] was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm. ... I had to call and tell them to send my prescription to the pharmacy. ... By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.
How was your experience with Lucky Sekhon at RMA of New York?
The treatment was not successful but I do feel like she gave me all the facts. She’s a realist, never emotional. I felt I could trust her and will be continuing on the next phase of my treatment with her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Ask lots of questions.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
She always greeted my partner and I, asked us how we were, made a point to say she was happy to see us. I felt like she was rooting for us.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
3 iui were not successful. We did 100 mg of clomid for all 3. My 3rd cycle I am not even sure it was working. First cycle I responded well, got pregnant, but miscarried.
Describe your experience with the nursing staff at RMA of New York.
By my 3rd iui I felt the team was disorganized. I had to remind them once to put in my prescription. No sensitivity on the phone.
Describe your experience with RMA of New York.
Clinic was fine. The way they handle billing was slightly pushy. Generally good customer service. some of the staff who take blood are amateurs and every time I’d leave with bruises all over my arm.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Around 1300
What specific things went wrong at RMA of New York?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at RMA of New York.
I had to call and tell them to send my prescription to the pharmacy.
10
Doctor
Lucky Sekhon
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
7
Clinic
RMA of New York
NY - Downtown
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 44 - 45
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
4th of 4 Docs
2 IUI With Other Docs
6 IVF With Other Docs
Donor Eggs With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon took the time to review our (me & my husband's) history trying to conceive. She patiently reviewed our options with us, and she was generous with her time answering our (many) questions about the right way forward. I felt like she cared about overall well-being throughout the process in addition to the specifically fertility-related issues.
I picked RMA of New York because of their reputation - the SART results, which you should absolutely look up for the most recent data, and the reviews from those who had gone there before me...RMA takes a radically different approach to helping someone conceive: it was tailored to me specifically, precise, innovative and, well, incredibly successful
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon took the time to review our (me & my husband's) history trying to conceive. She patiently reviewed our options with us, and she was generous with her time answering our (many) questions about the right way forward. I felt like she cared about overall well-being throughout the process in addition to the specifically fertility-related issues. After trying 8 IVF cycles in Australia, where we live, going with an unknown doctor and clinic in NYC was a huge leap for us, but Dr. Sekhon was fantastic and made us feel safe. We believe that we received the best, most innovative care from her.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
As a prospective patient who is trying to conceive, I feel the number one thing you want is a knowledgeable and caring doctor who will give you the best chance to have a baby. My experience with Dr. Sekhon is that she is absolutely that doctor: incredibly professional and kind, she is up on all the latest developments in ART.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon got to know me while I was her patient - my history trying to conceive, but also my bigger life story. I felt like she genuinely understood and cared about me. I also felt like she was the absolute right doctor to help us conceive.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Amazingly I only had to do one donor egg cycle (fresh transfer) with Dr. Sekhon, as I'm currently 14 weeks pregnant. The cycle involved a birth control priming period of a few weeks, followed by Lupron Depot, estrace (estradiol), and later on a couple forms of progesterone. I believe the Lupron was to gain control of my menstrual cycle and time it with the egg donor's, and the remaining hormones (estrogen & progesterone) were to support implantation and early pregnancy. I remained on the estrace, prometrium and endometrin (both progesterone) for about 4-5 weeks into the pregnancy. The most important detail, I think, is that this resulted in a positive pregnancy test and has continued into a healthy active pregnancy (14 weeks now).
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Dara Berg)
Not to sound overly dramatic, but Dara was a life saver throughout this complicated process: she assisted us in the selection of a donor, and then was incredibly organized and clearly communicated with me on a daily basis about medication and procedure scheduling. I definitely felt like I could tell or ask her anything - she always promptly responded to me with respect and care. I was actually kinda sad to "graduate" from her care, but obviously happy as it meant I was finally pregnant!
Describe your experience with RMA of New York.
I picked RMA of New York because of their reputation - the SART results, which you should absolutely look up for the most recent data, and the reviews from those who had gone there before me. Though I'm originally from New York City, I live all the way in Australia now, which complicates an already complex donor egg IVF process - RMA went out of their way to work with us, in our +14 hour time zone from New York, and guide us through the process. Once we were in NYC, we were able to go to whichever clinic location was most convenient for us, and I ended up seeing all of them I think! Every RMA of NY clinic was spotless and bright, full of professional staffers who filled me with confidence. Everyone I communicated with, from nurses to finance to my doctor, was fantastic. I really only have the highest praise for them. I went into this cycle with RMA with honestly diminished expectations - we had tried 8 times in Australia already with no luck. We very quickly realized that RMA takes a radically different approach to helping someone conceive: it was tailored to me specifically, precise, innovative and, well, incredibly successful. It was a leap from what we had experienced in our home country, and it was well worth the journey halfway around the world!
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I felt really fortunate with the financial costs of my care at RMA as my health insurance covered a large portion of it as in-network. A fresh donor cycle is expensive, though, so you should be prepared to pay out of pocket for the donor's compensation. All of this was clearly explained to us by RMA.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, 26 Eggs Frozen
NPS
10
NPS
10
Age 32 - 33
1 Egg Freezing
Ashkenazi Jewish
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
each time we met our conversations made it clear to me that [Dr. Sekhon] remembered who I was and what was unique about my situation. I never felt as though I had to remind her about something that may have been trivial as it related to the medical treatment but was important to my level of comfort...took the time to make sure that I thoroughly understood ins and outs of egg freezing.
I was blown away by how smoothly the clinic [RMA of New York] ran. I never waited more than 5 minutes to be called in for my appointment and was usually in and out within 20 minutes. Everyone I interacted with made me feel cared for...It was also evident to me that the doctors and nurses shared information well as it related to my appointments so I did not need to reexplain my situation to each nurse or doctor that I interacted with.
How was your experience with Lucky Sekhon at RMA of New York?
Without knowing it, Dr. Sekhon convinced me to move forward with egg freezing when I watched a presentation that she had given on the subject. When I met her and started working with her as my doctor, she was every much the champion of female fertility that I hoped she would be. She took the time to make sure that I thoroughly understood ins and outs of egg freezing. But more importantly to me, she made me feel comfortable throughout the process. After running into some physical difficulty during one of my consultations she insisted on putting my comfort first and gave me options to successfully continue treatment.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Even though my treatment did not require a lot of interaction with Dr. Sekhon herself, each time we met our conversations made it clear to me that she remembered who I was and what was unique about my situation. I never felt as though I had to remind her about something that may have been trivial as it related to the medical treatment but was important to my level of comfort. Her team was very responsive and helpful in guiding me on this journey. They took my questions seriously and never made me feel shy about asking.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
My treatment strategy was pretty straight forward. Dr. Sekhon was diligent in monitoring and adjusting my hormone levels from day to day. As a result, we were able to retrieve more mature eggs than I could have hoped for.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
The nursing team at RMA made me feel cared for and in good hands. Even when there was a small mix up with one of my appointments, I only had positive interactions with the team. They were responsive to my questions and requests and never made me feel as if I was out on a ledge.
Describe your experience with RMA of New York.
I was blown away by how smoothly the clinic ran. I never waited more than 5 minutes to be called in for my appointment and was usually in and out within 20 minutes. Everyone I interacted with made me feel cared for. On the one occasion that I had to wait a little longer than usual in the exam room, a nurse came in to make sure that I was okay and to give me an update. It was also evident to me that the doctors and nurses shared information well as it related to my appointments so I did not need to reexplain my situation to each nurse or doctor that I interacted with.
Describe your experience with your monitoring appointments at RMA of New York.
The clinic has monitoring hours but, they also allowed you to schedule your time. I never waited more than 5 minutes to be seen after my arrival and was usually out the door in 15-20 minutes. It was very efficient but also done with care.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I am fortunate to have employer provided fertility benefits that made the process very affordable relative to my income.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
10
NPS
10
Age 34 - 35
2 IUI
2 IVF
Donor Sperm
Other
Ashkenazi Jewish
Income $200K - $499K
Operations
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon always treated me so kindly and spoke to me with past knowledge of my visits and our conversations... I am an LGBTQ person, I am overweight, and often Doctors treat me as lesser than for these reasons. Dr. Sekhon never made me feel like there was anything wrong or different about me. From our first consultation where she took my wife and me through our fertility options through our last visit she was kind, thoughtful, helpful, caring, knowledgeable, and patient as I had many questions throughout the process. Anytime I had a set back she was reassuring that it wasn't my fault and she had a course of action and next steps ready to go. Throughout my treatments I didn't see Dr. Sekhon for most monitoring appointments, but when I would see he
[My IVF Coordinator at RMA of New York] was extremely helpful in organizing medications, ensuring I had what I needed as far as syringes and needles, and making sure any and all documentation I needed to complete before treatments were done...[staff] was always respectful to me as an LGBTQ person...Coordinating shipping of Donor sperm vials from the cryobank to RMA was extremely simple. RMA has a clear process of where to ship and how to notify them.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is the most compassionate doctor I have ever worked with (fertility or otherwise). I am an LGBTQ person, I am overweight, and often Doctors treat me as lesser than for these reasons. Dr. Sekhon never made me feel like there was anything wrong or different about me. From our first consultation where she took my wife and me through our fertility options through our last visit she was kind, thoughtful, helpful, caring, knowledgeable, and patient as I had many questions throughout the process. Anytime I had a set back she was reassuring that it wasn't my fault and she had a course of action and next steps ready to go. Throughout my treatments I didn't see Dr. Sekhon for most monitoring appointments, but when I would see her at transfers it was as if no time had past. She knew me, my history, and made me feel comfortable in a situation that could be categorized as extremely scary and uncomfortable.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Fertility treatments can be an extremely unknown and scary process. Trust that Dr. Sekhon is taking your situation into consideration and truly cares about your outcome with each step of the process.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon always treated me so kindly and spoke to me with past knowledge of my visits and our conversations. She often brought up my partner and spoke of her fondly (she could not join appointments due to covid). She was truly invested in the outcome of each procedure and answered any and all questions I had. I never felt rushed by her or that I was an inconvenience.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Dr. Sekhon had me start with an HSG to ensure I had no tubal blockage before starting treatment. If I had she would have made sure to focus on one ovary instead of the blocked. However, I did not have any blockages and started with two unmedicated IUI cycles as there was no reason to believe I couldn't get pregnant with just insemination. I did inject a trigger shot 36 hours before insemination. Due to having a limited number of Sperm Donor vials I consulted with Dr. Sekhon and we agreed moving to IVF would be a great next step. I worked with her team to get all documentation ready during IUI number two so we would be ready to move straight to IVF if needed. I did two egg retrievals using injectable stim medications and a trigger shot which both resulted in around 20 eggs being retrieved and 8 blastocysts sent of for PGT-A testing. I then had two frozen embryo transfers, the first not resulting in a pregnancy, and the second resulting in a pregnancy. Throughout both transfers I took Estrogen Pills and Progesterone injections to help maintain the pregnancy.
How competent was Lucky Sekhon at LGBTQ care?
Going into any new doctor situation is nerve wracking as an LGBTQ person, however, Dr. Sekhon never made me feel that way. She spoke to me as a person who wanted to get pregnant and needed help with it. I never felt uncomfortable or judged. She was extremely knowledgeable and made sure to share all options I had when starting this process. When my first two rounds of IUI did not result in a pregnancy and I had limited donor sperm vials left she helped talk through the best options and how moving to IVF could be a better option for future planning for me and my wife.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jennifer Needle)
My IVF Coordinator, Jennifer Needle, was instrumental throughout my egg retrievals and frozen embryo transfers. She was extremely helpful in organizing medications, ensuring I had what I needed as far as syringes and needles, and making sure any and all documentation I needed to complete before treatments were done. She was always available to hop on a call and would respond to emails within the hour. If there were ever concerns or questions I knew she would be extremely helpful, even if she didn't have the answer, she would find the person who did.
Describe your experience with RMA of New York.
RMA of NY is a wonderful practice full of caring practitioners. I have visited most of their office locations (Madison, Soho, and White Plains) and they each vary in their strengths and weaknesses. Madison is a large office and there is usually a short waiting period. The rooms are decent sized and while I never had my partner join me due to covid there would have been plenty of room. The Soho office is very small and intimate, but extremely efficient. The wait time for monitoring is typically no more than 5-10 minutes, they have a great system down. The exam rooms are extremely small and when my partner was able to join me for ultrasounds it was extremely cramped. However, the doctor was very mindful of this and always made sure to tell her where to stand to ensure she could see the screen. The White Plains office is a decent size, however constantly behind on their monitoring appointments, there were times I wasn't seen over an hour after my appointment time. Additionally, the front desk staff can sometimes be abrasive, you never know what to expect in this office, sometimes it is seamless in and out and others you're there for 30m-1h. However, the nurses at all locations were extremely thoughtful and helpful in each office and always made me feel cared for.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
My insurance fully covered my fertility treatments so I only needed to pay my insurance deductible and out of pocket max ($7K).
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon transfers only one embryo at a time. I was not concerned with this approach as I did not want there to be a chance of multiples. Dr. Sekhon explained her practice with this and I was aligned with her practices.
How competent was RMA of New York at LGBTQ care?
RMA of NY was always respectful to me as an LGBTQ person. While often this was something that didn't come up as my wife was unable to attend monitoring appointments due to covid, when she could join me everyone was welcoming and kind.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA of New York.
Coordinating shipping of Donor sperm vials from the cryobank to RMA was extremely simple. RMA has a clear process of where to ship and how to notify them. My cryobank had all of RMA's information already in their system and was able to deliver vials within one days time. I simply had to call my cryobank, tell them how many vials I wanted to ship and who my clinic was and they confirmed the information with me and set up the shipment. I would then send an email to a specific RMA email address with the shipment information and when they could expect arrival. I never had any issues.
What specific things went wrong at RMA of New York?
  • Lost appointments
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
I was gearing up for a transfer cycle at RMA. The day or two before my cycle started I received a call from one of the nurses informing me that I would not be able to complete a transfer cycle that month due to a government mandate that the IVF lab be closed for cleaning for the month. I understand that RMA had no control over when the government mandates this, but I would have liked to been given more notice as I had made specific plans surrounding this cycle.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Successful
NPS
10
NPS
10
Age 32
Donor Sperm
Male Factor
European
Ashkenazi Jewish
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
3 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon is an incredibly knowledgeable, caring, non-judgmental, intelligent and trustworthy doctor. She tailors treatment to the individual and does not believe in a one-size-fits-all treatment plan. I felt seen and heard by Dr. Sekhon, and she also made sure to make every effort to see me herself at each appointment...In advance of the transfer, she did a saline sonogram as a mock transfer...
[RMA of New York] Very organized. As an anxious patient, I appreciated that it was a well oiled machine and everyone was seen in the order in which they arrived during monitoring appointments. I also always knew what to expect from appointments. In addition to the IVF coordinator, the Financial Coordinator were extremely helpful to seek insurance clearance and explain all financial obligations. I also appreciated that RMA has multiple offices so you can be seen where it is easiest for you...
How was your experience with Lucky Sekhon at RMA of New York?
I will never see another fertility doctor. Dr. Sekhon is an incredibly knowledgeable, caring, non-judgmental, intelligent and trustworthy doctor. She tailors treatment to the individual and does not believe in a one-size-fits-all treatment plan. I felt seen and heard by Dr. Sekhon, and she also made sure to make every effort to see me herself at each appointment.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't wait for ~1 year before seeing her and discuss your family planning
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
I transferred to Dr. Sekhon's care after having a negative experience with another doctor and his team in the practice, and after hearing strong reviews from friends who were patients of Dr. Sekhon for various reasons. Dr. Sekhon listens and cares. She is non-judgmental and truly wants the best for her patients. I absolutely felt like I was treated as a human and not just a number with her, which is one of the main reasons I switched to her care.
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Before transferring to Dr. Sekhon's care, I did an egg retrieval cycle, 3 IUIs and 1 IVF transfer with 2 Day 3 embroys with Dr. Sandler. All IUI and IVF transfers under Dr. Sandler's care were unsuccessful. We were successful in our first transfer under Dr. Sekhon's care. In advance of the transfer, she did a saline sonogram as a mock transfer. I took estrogen and progesterone leading up and following the successful transfer. I should be weaning off the medication ~week 9.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Jackie (nurse) and Rachel F (coordinator))
While we have only been under Dr. Sekhon's care for ~2 months, her team has proven to be effective and organized communicators with prompt response rates. They also took time to answer questions, no matter how repetitive, and showed compassion.
Describe your experience with RMA of New York.
Very organized. As an anxious patient, I appreciated that it was a well oiled machine and everyone was seen in the order in which they arrived during monitoring appointments. I also always knew what to expect from appointments. In addition to the IVF coordinator, the Financial Coordinator were extremely helpful to seek insurance clearance and explain all financial obligations. I also appreciated that RMA has multiple offices so you can be seen where it is easiest for you.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
I have good insurance. I don't remember the exact total specific to Dr. Sekhon's care vs. total care, but I am extremely grateful for my insurance and that RMA takes my insurance.
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon felt good/positive about our grade 4AB embryo and did not recommend transferring more than 1 embryo at a time for my safety. We agreed, especially after a failed attempt at transferring 2 Day 3 embryos with Dr. Sandler.
What specific things went wrong at RMA of New York?
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at RMA of New York.
Under Dr. Sandler's care, there were 2 critical errors made. 1.) after my IVF transfer with 2 Day 3 embryos, I was instructed to stop taking all my medication a day before my pregnancy test. It took me showing up and asking to speak to ANY nurse because no one on his team was in that day to find out about this error because my gut (I lacked some knowledge at this time) told me that was wrong. I emailed and called about it after, and never heard back from anyone regarding the matter. 2.) Half my eggs were unfrozen instead of all to make embryos without clear explanation. After we got the call that 8 of 9 of my eggs could be fertilized, we heard nothing all week. I kept calling in to ask for status updates of our embryos and it would sometimes take a full day to get a call back. Our embryos were fertilized on a Saturday and by the next Friday I finally heard that only 1 embryo made it to Day 5.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 33 - 34
3 IUI
1 IVF
South Asian
Income $200K - $499K
Marketer or PR
Strongly Recommends
Strongly Recommends
Successful
Dr. Sekhon is a wonderful doctor. She is thorough in her explanation of the process and what to expect. She is patient and always willing to explain or repeat anything that may be confusing. Additionally, she is highly responsive via email...[she] showed a strong preference to single embryo transfer and advised why she could not do a multiple embryo transfer...[she] adjusted my medication / treatment strategy based on my bloodwork and reactions
[RMA of New York's] strength is the resourcing and system it has set up. there is a good amount of automation and attention to detail where it really matters (blood work names, samples etc). Weaknesses of the clinic is sometime you the patient were required to call and follow up in case there was a miss on update or scheduling miss. The finance department got a little confusing to align with to best understand how my insurance aligned with the procedures.
How was your experience with Lucky Sekhon at RMA of New York?
Dr. Sekhon is a wonderful doctor. She is thorough in her explanation of the process and what to expect. She is patient and always willing to explain or repeat anything that may be confusing. Additionally, she is highly responsive via email, thus always there for her patients
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
Don't be afraid to ask questions! Dr. Sekhon is always open to discussing and providing her professional opinion
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
Dr. Sekhon is phenomenal! she truly cares about her patients, she never rushes and always takes the time to answer even the simplest or repeat of questions! She takes the time to get to know her patients
Describe the protocols Lucky Sekhon used in your cycles at RMA of New York and their degree of success.
Dr. Sekhon adjusted my medication / treatment strategy based on my bloodwork and reactions.
Describe your experience with your nurse at RMA of New York. (Assigned nurse: Rachel Freundlich )
Fertility Care Coordinator is very thorough she would call and follow up with exact details of what the next steps were. She was also very responsive via email to any questions i had
Describe your experience with RMA of New York.
The clinics strength is the resourcing and system it has set up. there is a good amount of automation and attention to detail where it really matters (blood work names, samples etc). Weaknesses of the clinic is sometime you the patient were required to call and follow up in case there was a miss on update or scheduling miss. The finance department got a little confusing to align with to best understand how my insurance aligned with the procedures.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring appointments were early in the morning - but you were able to set a preference - something the clinic really respected! the waiting room was full but the wait time was very short - patients were in and out at an acceptable amount of time.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
costs were upfront outlined and coordinated with my employers insurance coverage
Describe Lucky Sekhon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New York.
Dr. Sekhon showed a strong preference to single embryo transfer and advised why she could not do a multiple embryo transfer
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 40 - 41
1 IVF
Donor Sperm
Black or African-American
Income $100K - $199K
Operations
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
We are truly grateful for our experience with Dr. Sekhon. Even in having tough conversations...her bedside manner was warm, genuine and considerate. It was a beautiful experience to feel so understood and cared for throughout our journey. Dr. Sekhon also has a wonderful energy about her that makes you feel safe in what is a very vulnerable process. We would, without a doubt, recommend her to anyone considering the IVF process.
RMS of NY has a very well organized office. We never waited long for our scheduled appointments, which is always a plus. Both the administrative office and nurses communicate very well and consistently; pre and post visit. The only suggestion I would have is for the clinic to revisit the Co-IVF contract, to ensure there is a version for same sex couples, that correctly specify the patient/recipient of egg.
How was your experience with Lucky Sekhon at RMA of New York?
We are truly grateful for our experience with Dr. Sekhon. Even in having tough conversations (my partner and I are both in advanced maternal stages), her bedside manner was warm, genuine and considerate. It was a beautiful experience to feel so understood and cared for throughout our journey. Dr. Sekhon also has a wonderful energy about her that makes you feel safe in what is a very vulnerable process. We would, without a doubt, recommend her to anyone considering the IVF process.
What's one piece of advice would you give a prospective patient of Lucky Sekhon at RMA of New York?
To not be afraid to ask any questions, even if they seem silly. There is no judgement from Dr. Sekohn in trying to understand certain aspects of the process and she makes herself available to ensure you have the information you need to take the next step and/or make the best decision for yourself.
During treatment, were you treated like a number or a human with Lucky Sekhon at RMA of New York?
We were undergoing a Co-IVF process and it felt good not having to explain what we were doing each time we had a visit. We felt seen, heard and understood at every appointment. We understand that Doctors see a number of patients/couples throughout the day, but it never felt that way. It always felt like Dr. Sekhon truly knew us and was rooting for our journey.
Describe your experience with the nursing staff at RMA of New York.
The nursing staff has created a well oiled machine, but even in their ability to be fast in their process, they still take the time to be warm and kind each visit.
Describe your experience with RMA of New York.
RMS of NY has a very well organized office. We never waited long for our scheduled appointments, which is always a plus. Both the administrative office and nurses communicate very well and consistently; pre and post visit. The only suggestion I would have is for the clinic to revisit the Co-IVF contract, to ensure there is a version for same sex couples, that correctly specify the patient/recipient of egg.
Describe your experience with your monitoring appointments at RMA of New York.
Monitoring went smoothly, as we were seen at our appointment time without any delay.
Describe the costs associated with your care under Lucky Sekhon at RMA of New York.
Co-IVF is unfortunately not covered by insurance, even at advanced maternal stage, so we had to pay for most services out of pocket, but were told about WinFertility and worked with that program.
10
Doctor
Lucky Sekhon
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
LGBTQ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA of New York
NY - Downtown
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ Care
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5