Verified
This patient has provided documentation of treatment at this clinic.
2021 - 2022, Unsuccessful
Dr. Westphal (Kindbody, Silicon Valley) was very kind, albeit abrupt at times. She was eventually willing to try alternate approaches but we lost a few cycles negotiating/advocating for what ended up being necessary treatment...Have a list of questions prepared for each visit, she has very little time...6 Clomid cycles, a few requiring a double dose, one layered in Letrizole (unsuccessfully)...
High turnover and burnout of existing staff [Kindbody San Francisco] has really diminished my support for this clinic...The replacement staff is very green (new/young in their careers) and will need time to see if they can come up to speed...Billing was a constant issue with me being double charged for 6mo before we were able to sort and reconcile cash pay, insurance billing, resulting charges...
How was your experience with Lynn Westphal at Kindbody - San Francisco?
Dr. Westphal (Kindbody, Silicon Valley) was very kind, albeit abrupt at times. She was eventually willing to try alternate approaches but we lost a few cycles negotiating/advocating for what ended up being necessary treatment.
What's one piece of advice would you give a prospective patient of Lynn Westphal at Kindbody - San Francisco?
Have a list of questions prepared for each visit, she has very little time.
During treatment, were you treated like a number or a human with Lynn Westphal at Kindbody - San Francisco?
Nursing staff was extraordinarily kind helping me process prior fertility trauma and understand the process and options
Describe the protocols Lynn Westphal used in your cycles at Kindbody - San Francisco and their degree of success.
6 Clomid cycles, a few requiring a double dose, one layered in Letrizole (unsuccessfully)
Describe your experience with your nurse at Kindbody - San Francisco. (Assigned nurse: Erica)
Both Robin and Erica were wonderful, experienced, well informed, kind, helpful, lots of time. Due to recent turnover (Erica went back to school and Robin moved into clinical/surgical support not patient care) their nursing staff is fragmented. Several other Kindbody clinics have provided experienced nurses, for cross coverage, the new nurse Christina is terrible (not experienced, not supportive, unaware of patient stories), recent cycles have had no continuity with a different nurse each visit attempting to answer questions and telling me someone would follow up later.
Describe your experience with Kindbody - San Francisco.
High turnover and burnout of existing staff has really diminished my support for this clinic. My favorite people have left or been reassigned. The replacement staff is very green (new/young in their careers) and will need time to see if they can come up to speed.
Describe the costs associated with your care under Lynn Westphal at Kindbody - San Francisco.
Billing was a constant issue with me being double charged for 6mo before we were able to sort and reconcile cash pay, insurance billing, resulting charges.
What specific things went wrong at Kindbody - San Francisco?
- Failed to call in prescriptions to pharmacy
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information