Malinda Lee

Spring Fertility

Rated 10
Strongly recommend: 100%10
100% strongly recommend
11 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.1
9.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Harvard
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Malinda Lee works at

Spring Fertility
Rated 9.2
Strongly recommend: 82%Neutral: 12%Don't recommend: 6%9.2

At 1 office

Sunnyvale
550 Lakeside Dr
Sunnyvale, CA 94085
(415) 964-5618
Explore Clinic

11 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2022, Consult
NPS
10
NPS
10
Age 35
Latinx
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
During the consultation, Dr. Malinda Lee treated me with compassionate care and was very warm and inviting. Her genuine and compassionate presence put me at ease and helped me feel heard and seen. Dr. Lee listened to my concerns intently and addressed all my questions thoroughly. There was not a moment where I did not feel rushed. Instead, I felt supported the entire time and appreciated her expertise, authenticity, and kindness.
Spring Fertility is attentive and compassionate. They answer questions thoroughly. From the moment I had my first contact with the clinic, I felt welcomed and supported. All my questions, no matter how small or big were answered with compassion and followed up with if I have any other concerns or questions. Patient care is compassionate at Spring Fertility.
How was your experience with Malinda Lee at Spring Fertility?
As previously mentioned, Dr. Lee is a compassionate and highly competent fertility specialist. Throughout the entire consultation, her ability to create a warm and safe environment helped me to feel at ease the entire time. She normalized starting to consider IVF and imagining how it will be can be scary while assuring me that she and her team will be with every step of the way. I enjoyed how she listened deeply without interrupting me and followed up with questions. I enjoyed her sense of humor which enhanced my sense of comfort during our appointment. She was extremely thorough in explaining what my treatment would entail and throughout the entire process, she would always check-in to ensure that I understood (I also appreciated the visuals she provided me with). Overall, I truly appreciated her gentle and compassionate presence and naturally her expertise. She embodies what you hope a doctor possesses (extreme competence, authenticity, and compassion), it is hard to find a doctor that has all these qualities. I am grateful she is my doctor as I feel safe and supported under her care.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
I would advise them to be honest and open about all your concerns and not hold anything back, as the more information you share with Dr. Lee, the more compassionate and effective care she can provide you with.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
During the consultation, Dr. Malinda Lee treated me with compassionate care and was very warm and inviting. Her genuine and compassionate presence put me at ease and helped me feel heard and seen. Dr. Lee listened to my concerns intently and addressed all my questions thoroughly. There was not a moment where I did not feel rushed. Instead, I felt supported the entire time and appreciated her expertise, authenticity, and kindness.
Describe your experience with the nursing staff at Spring Fertility.
The nursing staff is generous and compassionate. They answer questions thoroughly.
Describe your experience with Spring Fertility.
Spring Fertility is attentive and compassionate. They answer questions thoroughly. From the moment I had my first contact with the clinic, I felt welcomed and supported. All my questions, no matter how small or big were answered with compassion and followed up with if I have any other concerns or questions. Patient care is compassionate at Spring Fertility.
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
$500 for consultation with vaginal ultrasound, not including bloodwork.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 38
1 IVF
Unexplained
South Asian
Income $200K - $499K
Operations
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Lee was absolutely amazing! She's incredibly supportive, easily accessible, invested in my care, not to mention genuinely authentic. Never dismissed any questions. She walked me through every scenario, what to expect next, etc. I honestly felt to at ease under her care. I knew I was in good hands...The clinic is known for mid-luteal protocol. We had a very good success with this...
All the team members [of Spring Fertility] we encountered were always so positive, authentic, caring...I never really had to wait more than 5 minutes for any of my appointments...[nurses were] Always answered my emails/calls within the same day, super informative, attentive, & helpful...The clinic is known for mid-luteal protocol....
How was your experience with Malinda Lee at Spring Fertility?
Dr Lee was absolutely amazing! She's incredibly supportive, easily accessible, invested in my care, not to mention genuinely authentic. Never dismissed any questions. She walked me through every scenario, what to expect next, etc. I honestly felt to at ease under her care. I knew I was in good hands. I think it helped that I had something to compare to as well - it was night and day. I couldn't have asked for a better doctor on my side
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Don't be afraid to ask any, and all questions. You have to be your own advocate.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
Dr Lee was warm, always welcomed all questions I had. When I had my first consultation with her, I automatically felt at ease. The only reason I swayed and chose my original RE was solely due to years of experience. I thought logically, it would make sense to choose my former clinic based on that. Dr. Lee was fairly new to Spring. Long story short, I didn't have the best experience with my first RE. I felt like I was a number. After my first egg retrieval I decided to switch. My first call back at Spring, the care team made themselves available in giving me everything I needed to know re the process of transfer process. Communication with Dr Lee and her care team was always seamless. Someone was always available to answer my questions via email or call.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility and their degree of success.
The clinic is known for mid-luteal protocol. We had a very good success with this. Had 15 follicles at baseline, ultimately, 13 retrieved, 12 mature, 8 blasts, total of 4 euploid. Dr. Lee changed my dosage as needed to synchronize the growth of each follicle.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jill)
Dr Lee's care team was great! There was a little mishap with my pharmacy and my brand only preference but other than that, everything was seamless. Both Jill & Natalie were a joy to work with. Always answered my emails/calls within the same day, super informative, attentive, & helpful.
Describe your experience with Spring Fertility.
The Sunnyvale location is fairly new but you couldn't tell the difference in their operations. Clean, modern, and very warm. All the team members we encountered were always so positive, authentic, caring. As the clinic is growing, there seems to be a new face/addition but that's not necessarily a bad thing. I never really had to wait more than 5 minutes for any of my appointments.
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
I have insurance coverage - didn't have had to deal with majority of the cost outside of deductible/OOP max
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Compassion
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 30
1 Fertility Medications
Anovulation
PCOS
Ashkenazi Jewish
Income $200K - $499K
Lawyer
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee is the most perfect combination of intelligent, kind, proactive, caring, knowledgeable and experienced...Dr. Lee looked into things that other doctors missed...She was so sweet and kind. She took the time to get to know me and to always answer all of my questions...We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle....
Spring is absolutely perfect. It was pricey, because we had to pay out of pocket, but incredibly worth it. The place is clean and very comfortable and the entire team is so caring and knowledgeable...We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle. It was perfect and very easy...
How was your experience with Malinda Lee at Spring Fertility?
Dr. Lee is the most perfect combination of intelligent, kind, proactive, caring, knowledgeable and experienced. Graduating from her care and moving on to an OB was the most bittersweet experience. If I could have Dr Lee as my OB, primary care and the pediatrician for my daughter, that would be the absolute best.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Don’t hesitate! Once my blood tests came back normal at my primary care dr, I was told to wait until it had been a year before looking into fertility issues. As someone who hadn’t ovulated once in 5 months, I didn’t want to do that because I knew something was wrong. Dr. Lee looked into things that other doctors missed, and we were extremely blessed to be successful in our first cycle (even through Dr. Lee made it clear that we would take these steps for the first 3-6 cycles, and that it’s normal for it to take some time).
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
She was so sweet and kind. She took the time to get to know me and to always answer all of my questions (I had lots).
Describe the protocols Malinda Lee used in your cycles at Spring Fertility and their degree of success.
We used 5mg of Letrozole for 5 days, to induce ovulation, followed by one shot of Ovidrel once we saw that I had a mature follicle. It was perfect and very easy.
Describe your experience with Spring Fertility.
Spring is absolutely perfect. It was pricey, because we had to pay out of pocket, but incredibly worth it. The place is clean and very comfortable and the entire team is so caring and knowledgeable.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Lee] knows every detail of my case, and always makes the best plan for the treatment...Dr. Lee leads her team professionally and builds up good relationships with patients. They give me detailed instructions and follow-ups all the time which makes the IVF treatment clear and easy...Lupron, Pregnyl, and Gonal-f for egg retrieval. Dr. Lee instructs me to adjust the dose after ultrasound and blood draw. The results of the two retrieves are surprises- we have several best quality embryos. I use Ovidrel and Medrol for transfer...
The environment [at Spring Fertility] is clean and neat, help to relax patients. The Lab, operating room and all other medical equipments are new and advanced...Dr. Lee's nurse team are very practiced and warm. They do care about my case and follow up on time. They provide professional help and the best service to patients. I get support from them every time I need....
How was your experience with Malinda Lee at Spring Fertility?
Dr. Lee is very smart and practiced so I trust her at the beginning of the consultation. Then, we decide to work with her immediately which is the best decision we've made. Dr. Lee makes the best plan for my IVF treatment and instructs us step by step. I feel happy and warm during every visit. Dr. Lee is my lucky angel, it couldn't work without her effort. After half year treatment (including retreaval and transfer), I am pregant and have several best embryos for future babies. Dr.Lee's magic work is much byond our expectation!
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Working with Dr. Lee is very simple, just trust her and the whole team. Follow all the instructions and relax! IVF treatment can be a happy journey.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
Dr. Lee is super nice and cares about us. She knows every detail of my case, and always makes the best plan for the treatment. Furthermore, I feel very comfortable during the whole process. No pain, no side effects, I am as healthy as a natural pregnant woman. Moreover, Dr. Lee leads her team professionally and builds up good relationships with patients. They give me detailed instructions and follow-ups all the time which makes the IVF treatment clear and easy. I am so impressed that every staff in the clinic I've met is specialized and passionate. It's my greatest honor to work with Dr. Lee and her team because they truly take good care of me. I highly recommend Dr. Lee and absolutely trust Spring Fertility.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility and their degree of success.
I use Lupron, Pregnyl, and Gonal-f for egg retrieval. Dr. Lee instructs me to adjust the dose after ultrasound and blood draw. The results of the two retrieves are surprises- we have several best quality embryos. I use Ovidrel and Medrol for transfer. Embryo transfer is much easier than retrieval. I am pregnant after the transfer and the baby is very healthy and strong.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jillian Mattingly )
Dr. Lee's nurse team are very practiced and warm. They do care about my case and follow up on time. They provide professional help and the best service to patients. I get support from them every time I need.
Describe your experience with Spring Fertility.
Spring Fertility is the best! The environment is clean and neat, help to relax patients. The Lab, operating room and all other medical equipments are new and advanced. They also have a best IVF doctor team and nursing team which mentioned before. Everything is perfect here.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 37
1 Egg Freezing
Unexplained
Prefer not to answer
Engineer
2nd of 2 Docs
IVF With Other Docs
4 Egg Freezing With Other Docs
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
with her [Dr. Lee] protocol, in one round of egg retrieval I got 16 eggs, and in the end got 3 blastocysts passed PGT-A (all are AA/AB level). This is already way better than my previous 4 rounds of egg retrieval results combined!!!!! Also not mentioning that she did every single ultrasound with her own hands, and never missed any one. And yes she did my egg retrieval surgery and egg transfer herself as well. All my questions got patiently answered along the way...
Spring fertility clinic is very efficient and well organized. The clinic is trying hard to provide a warm and caring environment for all of the patients. The doctors here are top notch yet caring as well. Comparing with many other clinics, Spring fertility would teach you how to prepare to max your chance for success, including eating Q10, exercise, sleep well, acupuncture, etc...
How was your experience with Malinda Lee at Spring Fertility?
I was lucky to find Dr. Lee who finally ended the IVF journey for me, who is generally healthy, volunteered to do IVF to have a baby efficiently (and also egg freezing to save some hope for future), but unfortunately failed even egg retrievals for 4 times in the past 1 year with another well-known clinic. Being 36Y old, with AMH 5.15, FSH normal, AFC 10+ plus totally normal health check up results & generic carrier screening results, I thought my IVF case would be a fairly easy one. But unfortunately I had to go through the egg retrieval process for 4 times with prior clinic, which was totally unexpected. But it is also fortunate that I gained enough experience to compare, and thus confident to tell, what would a good doctor looks like. I don’t want to spend too much time to describe what I experienced with the previous clinic but just let the numbers speak. In the previous clinic, under the protocol defined by a very famous, experienced yet busy doctor, 4 egg retrieval circles in total, I got 26 eggs, 15+ fertilized, and ended up with only 2 D5 blastocysts passed PGT-A (1BB and 1CC). Each time the doctor defined the egg retrieval plan a few months beforehand, never showed up in any of my ultrasounds, and even the final trigger time was what his interns decided based on the doctor’s notes which was written 1 months ago. Every time when I got the upset results and want to discuss further with the doctor, I can only got the time spot like 3~4 weeks later, and for the 30 minutes session the doctor was always 20~25 minutes late. During the rest 5~10 minutes, he just read my charts to refresh his own memory but not be able to provide any more information beyond that. What finally triggered me to change doctor was because the last time I asked again why the egg retrieval results are not as good as expected, the doctor said, “It is just your body acting like age 42 which we can’t help with that at all. But the protocol is already the best solution and we will repeat again next time”. As someone who is fairly confident about her health condition (I work out A LOT) and actively doing research (even though I am not medical background) I don’t buy in that conclusion at all. I wanted to seek for the second opinion. I located Dr. Lee from Spring fertility clinic not by testing my luck again (like I did with the first clinic) but through very careful research of all the major fertility clinics in the bay area this time. I did check the success rate and talked to multiple doctors from different clinics. There are for sure many other famous clinics than Spring fertility, but none of them could start my treatment plan as efficiently as Spring fertility (most would need to wait for a few more months because they are already busy). And there are many doctors who are more experienced than Dr Lee, but none of them is more patient than Dr Lee to listen to my whole experience, to be willing to read my hundreds of charts carefully, to spend time doing more research to customize the protocol, and to dare to give totally different opinions against the prior doctor. I was very clear of what I need this time – I don’t need even bigger clinic names or even more famous doctor, I just need doctor who is knowledgeable enough, and yet caring enough for my case. “I believe there is a customized IVF plan for each patient” - Some doctor just say it, but some really show you the action. Dr Lee is the latter one. I bet on her, and I won this time. My experience with Spring fertility clinic and Dr Lee was excellent, especially when comparing with my previous upsetting experience. Dr Lee spent quality time to understand my charts carefully, and gave totally different protocol (and it works well this time!). Again – let numbers talk – with her protocol, in one round of egg retrieval I got 16 eggs, and in the end got 3 blastocysts passed PGT-A (all are AA/AB level). This is already way better than my previous 4 rounds of egg retrieval results combined!!!!! Also not mentioning that she did every single ultrasound with her own hands, and never missed any one. And yes she did my egg retrieval surgery and egg transfer herself as well. All my questions got patiently answered along the way, and currently when I am typing for this article, I am happily 12-week pregnant. My body condition didn’t change; but what changed the result? It is not the medical knowledge the doctors have, but also the time and effort they are willing to spend on you. Dr Lee has the best medical education and training background that any doctor would admire and she no doubt has enough medical knowledge to do the IVF job. And what’s more important is she works hard, she understands and cares about your suffer, and she treats you as a woman, but not just a number. I highly recommend Dr Lee to anyone who is seeking IVF treatment. You need a good and caring doctor to maximize the opportunity to success since the IVF is a tough and expensive journey. Do some more research on your clinic and doctor before you invest; and hope my experience above could help you to save some effort, emotion, and dollars.
Describe your experience with Spring Fertility.
My overall feeling with Spring fertility clinic is very efficient and well organized. The clinic is trying hard to provide a warm and caring environment for all of the patients. The doctors here are top notch yet caring as well. Comparing with many other clinics, Spring fertility would teach you how to prepare to max your chance for success, including eating Q10, exercise, sleep well, acupuncture, etc. Every little effort counts.
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
My insurance covered all the cost so I didn't worry about the cost during the whole process.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 33
1 IVF
Other
Income $500K+
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Malinda Lee] was amazing. She spent a lot of time explaining each steps and also understood the pain the patient is going through. Even on day where I only go in for a blood draw, Dr. Lee will swing by to check if I am doing okay. Very thoughtful and caring doctor...Everyone was very professional and caring..
Everyone in the [Spring Fertility] clinic were very helpful including the finance team. Check in was fast and the team get you in very quickly as well. I enjoyed my visit every time. One note to improve is during the egg retrieval, maybe provide a thicker blanket during winter time as it can get pretty cold...Everyone was very professional and caring
How was your experience with Malinda Lee at Spring Fertility?
Dr Lee was amazing. She spent a lot of time explaining each steps and also understood the pain the patient is going through. Even on day where I only go in for a blood draw, Dr. Lee will swing by to check if I am doing okay. Very thoughtful and caring doctor.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
none
Describe the protocols Malinda Lee used in your cycles at Spring Fertility and their degree of success.
It has been long and things were very smooth with first try so didn't recall
Describe your experience with the nursing staff at Spring Fertility.
Everyone was very professional and caring
Describe your experience with Spring Fertility.
Everyone in the clinic were very helpful including the finance team. Check in was fast and the team get you in very quickly as well. I enjoyed my visit every time. One note to improve is during the egg retrieval, maybe provide a thicker blanket during winter time as it can get pretty cold
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
~22K
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2021, Successful
NPS
10
NPS
9
Age 31
Unexplained
East Asian
South Asian
Income $200K - $499K
Teacher
1st of 3 Docs
5 IUI With Other Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Lee] is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive...She talked with me, remembered past conversations, gladly answered my questions
It was hard for me at first to deal with the [Spring Fertility] receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
How was your experience with Malinda Lee at Spring Fertility?
She is knowledgeable and professional. She made me feel comfortable and I trust her. She is good natured and respected my time. She did not resent having to accommodate my crazy schedule. She was encouraging and positive.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Listen to her.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
She talked with me, remembered past conversations, gladly answered my questions
Describe your experience with the nursing staff at Spring Fertility.
They are mainly positive.
Describe your experience with Spring Fertility.
It was hard for me at first to deal with the receptionist and the people scheduling my appointments. I told them upfront what I needed, and though they assured me at first that it wouldn't be a problem, it still was. If you are an insistent person, then you'd have a better experience than I did regarding scheduling.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
2 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 35
1 Egg Freezing
1 Embryo Freezing
East Asian
Income $200K - $499K
Graphic Designer
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately...I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
My primary nurse [at Spring Fertility] was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator...Easy to schedule. Flexible to reschedule if you have conflicts...If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
How was your experience with Malinda Lee at Spring Fertility?
Dr. Lee was patient to answer all questions I had and explained clearly. She always showed up with a smile and compassion. If I needed her, she would schedule a call with me and follow up in our next meet. As the clinic had an on-duty doctor on weekends (it might not be her), she would make sure I was being taken good care of by another doctor.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
If you need clarification, don't hesitate to ask Dr. Lee.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
Dr. Lee was always ready to answer any questions I had during the treatment and followed up with me on the phone when necessary. Her care team was also very helpful and replied to emails promptly. When my medication had problems with the delivery, they assisted immediately.
Describe the protocols Malinda Lee used in your cycles at Spring Fertility and their degree of success.
I am quite petite so I was on a low dose of injectable medication in my treatment. The results were very close to what the doctor told me. And I was explained that every cycle could have slightly different results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Michelle)
My primary nurse was excellent. She spent time with me in person to go through the approach of doing self-injection. She helped me out when my medication delivery had problems. My care coordinator, Vander, was also wonderful. He was well organized, responded to emails promptly, and was a good communicator.
Describe your experience with Spring Fertility.
The clinic is in a convenient location. And it is modern and clean. All staffs are nice and welcoming. Bill is clear (I was using insurance and Progyny). If your monitor appointment or egg retrieval is scheduled on the weekends, you may have a chance to meet another on-duty doctor other than your primary doctor.
Describe your experience with your monitoring appointments at Spring Fertility.
Easy to schedule. Flexible to reschedule if you have conflicts. Appointments went smoothly.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 38
1 IVF
Prefer not to answer
Lawyer
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations...
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician [at Spring Fertility], you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule
How was your experience with Malinda Lee at Spring Fertility?
We really could not recommend her more. If I could have been her patient through delivery, I would have done so immediately! Even as my husband and I were navagating various issues outside of her speciality, I ended up going back to get her input on an unofficial basis as there was not any person whose opinion I respected more. My primary doctor is wonderful, but there is no comparison. The way Dr. Lee approaches responses is, for me, the perfect mix of compassion, caring and technical knowledge.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
Dr. Lee takes the time to fully understand your history and discuss your specific situation with you. She is extremely knowledgeable and is able to explain things on both a high and detailed level. Although my partner and I (both persons with advanced degrees) had done extensive research before deciding on Dr. Lee, we remained continually impressed with her excellent mix of professionalism and bedside manner. She exceeded expectations.
Describe your experience with Spring Fertility.
No wait times, easy scheduling, clean and modern facilities. I liked the fact that while you had a primary physician, you were able to schedule visits with other doctors (all great) to adjust to your schedule. My partner and I both work 80 plus hour weeks so this was very helpful. Regardless of whom I saw, Dr. Lee (my primary doctor) was always on top of my file and tried to accommodate me every time despite my extremely strict schedule. I really appreciated this.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 30
Unexplained
South Asian
Income $200K - $499K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee was an excellent communicator from the very beginning. She was very thorough in laying out the options, recommending the appropriate pathway, and being very candid and also passionate about her work...Prepare questions for Dr. Lee because she would answer all of them very patiently and kindly....
The nursing staff [at Spring Fertility] was also very communicative and thoughtful the whole time. The whole team provided coordinated care...The clinic was new, fancy, felt warm, and not like a hospital/clinic. I always felt comfortable going in. The welcoming staff were always very friendly, the environment was warm and everything was kept very tidy...
How was your experience with Malinda Lee at Spring Fertility?
Dr. Lee was an excellent communicator from the very beginning. She was very thorough in laying out the options, recommending the appropriate pathway, and being very candid and also passionate about her work. We were very satisfied with the journey and will definitely see her again for our second child! :)
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Prepare questions for Dr. Lee because she would answer all of them very patiently and kindly :)
Describe your experience with your nurse at Spring Fertility.
The nursing staff was also very communicative and thoughtful the whole time. The whole team provided coordinated care.
Describe your experience with Spring Fertility.
The clinic was new, fancy, felt warm, and not like a hospital/clinic. I always felt comfortable going in. The welcoming staff were always very friendly, the environment was warm and everything was kept very tidy considering the covid.
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
Almost all the expensive costs were covered by the insurance.
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
28 Eggs Frozen
NPS
10
NPS
10
1 Egg Freezing
East Asian
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Lee took really great care of me. She was honest and had so much empathy. I felt like she really knew me and remembered little details about my personal life that made me feel comfortable when seeing her...set my expectations ahead of time. I felt comfortable during the whole process. I felt I could be honest without judgement and I felt very well taken care of...
The clinic [Spring Fertility] was clean and modern...During the procedure I was greeted with friendly nurses. It was actually a very luxurious experience with heated blankets and massage chairs. The attention to detail there made me feel relaxed and less anxious...The nursing staff was fantastic. They were helpful whenever I would call with questions...
How was your experience with Malinda Lee at Spring Fertility?
Dr. Lee was fantastic. She was honest and set my expectations ahead of time. I felt comfortable during the whole process. I felt I could be honest without judgement and I felt very well taken care of.
What's one piece of advice would you give a prospective patient of Malinda Lee at Spring Fertility?
Malinda was fantastic! She explained the process in detail and at every appointment she explained what she was looking for to decide on next steps.
During treatment, were you treated like a number or a human with Malinda Lee at Spring Fertility?
Dr. Lee took really great care of me. She was honest and had so much empathy. I felt like she really knew me and remembered little details about my personal life that made me feel comfortable when seeing her.
Describe your experience with the nursing staff at Spring Fertility.
The nursing staff was fantastic. They were helpful whenever I would call with questions.
Describe your experience with Spring Fertility.
The clinic was clean and modern. I felt totally safe even during a pandemic. During the procedure I was greeted with friendly nurses. It was actually a very luxurious experience with heated blankets and massage chairs. The attention to detail there made me feel relaxed and less anxious.
Describe the costs associated with your care under Malinda Lee at Spring Fertility.
Medication. I have yet to receive a bill for the procedure so I cannot answer this
10
Doctor
Malinda Lee
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
Sunnyvale
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5