Verified
This patient has provided documentation of treatment at this clinic.
2021, Unknown Success
Dr. McLean appears to be a wonderful physician who truly understands her line of work. She is very thorough in explaining what issues her patient is facing and has went as far as drawing diagrams in order for the patient to have a visual understanding. She has a welcoming and calming personality that is greatly appreciated during this type of medical journey.
As a patient [at Alabama Fertility Specialists] it has been nearly impossible to call the clinic and talk to a person on the phone. The only time I have ever spoken with clinic staff is when I decided to physically drive to the location and ask about what I needed. I called for months to get an appointment and was never able to speak with anyone...the clinic support staff have become an added stressor to an already stressful fertility process
How was your experience with Mamie McLean at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama)?
Dr. McLean appears to be a wonderful physician who truly understands her line of work. She is very thorough in explaining what issues her patient is facing and has went as far as drawing diagrams in order for the patient to have a visual understanding. She has a welcoming and calming personality that is greatly appreciated during this type of medical journey.
What's one piece of advice would you give a prospective patient of Mamie McLean at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama)?
Transparency is key in order for her to properly treat you.
During treatment, were you treated like a number or a human with Mamie McLean at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama)?
Dr. McLean has been wonderful to work with the one time I have been able to have an office visit. However, when it came to actually getting an appointment with the clinic or getting a call back about my care I have felt invisible. I called for MONTHS and could never get in touch with a real person. I was then referred by my OB and it still took a couple months to get an appointment. Once I had the appointment the office still does not answer the phone nor did they call to set up my next appointment like I was told they would be doing. Lastly, I was never given the results of my bloodwork. It seems as if the staff supporting doctor McLean couldn’t care less about her patients.
Describe your experience with the nursing staff at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama).
Nurses have been impossible to get in touch with or any staff member at the clinic.
Describe your experience with Alabama Fertility Specialists (formerly ART Fertility Program of Alabama).
The support staff at this clinic have been well below the bar of expectations I had for this clinic. While they support a great doctor they have not made it easy for me to access the care of my doctor. I attempted for months to get an appointment with no success until I was referred by my OB. I couldn’t even get a person on the phone at the clinic. I had blood work done a week ago and have yet to hear about the results of that bloodwork. As a patient, I expected ALOT more attention to detail, punctuality, and professionalism from the clinical staff.
What specific things went wrong at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama)?
- Failed to call with results
- Failed to convey critical information
Describe the specific things that went wrong at Alabama Fertility Specialists (formerly ART Fertility Program of Alabama).
As a patient it has been nearly impossible to call the clinic and talk to a person on the phone. The only time I have ever spoken with clinic staff is when I decided to physically drive to the location and ask about what I needed. I called for months to get an appointment and was never able to speak with anyone. I didn’t get an appointment until I was referred by my OB and even then I had to drive to the clinic in order to speak with someone to set the appointment up. I had bloodwork done and no one has yet to call me with the results. I was told I need to have an HSG procedure during my next cycle and no one has called to setup the appointment even after I went to the clinic and asked when they would be giving me a call. I feel the clinic support staff have become an added stressor to an already stressful fertility process.