Rated 8.9
Strongly recommend: 67%Neutral: 27%Don't recommend: 7%8.9
67% strongly recommend
8 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.8
8.8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Cincinnati
Residency
Harvard
Fellowship
Harvard

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Mark Hornstein works at

Brigham & Women's Hospital
Rated 9.1
Strongly recommend: 81%Neutral: 14%Don't recommend: 5%9.1

At 2 offices

Boston
75 Francis Street
Boston, MA 02115
(617) 732-4222
Newton
2014 Washington Street
Newton, MA 02462
(617) 243-5200
Explore Clinic

2 patient reviews filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2014, Successful
NPS
8
NPS
10
Age 34
1 IVF
1 Egg Freezing
Male Factor
Unexplained
European
Income $100K - $199K
1st of 2 Docs
Neutral
Strongly Recommends
Successful
When we did have appointments with [Dr. Hornstein], he went over everything in detail and made us feel positive about our progress. However, when I was diagnosed with severe ovarian hyper stimulation I spoke to almost every doctor in his practice, only speaking to him once when hospitalized for the week.
You definitely had to get to the ultrasound clinic [at Brigham] right when they opened, they were on a first come first serve basis and the waiting room was always full. [Dr. Hornstein's nurse] was very nice, but sometimes a little inpatient relaying the information.
How was your experience with Mark Hornstein at Brigham & Women's Hospital?
He was very thorough in his testing and in our health history for both my husband and I. We never felt rushed when we had appointments with him, however, he was very hard to get in touch with personally- we spoke mostly to his assigned nurse. I felt like he definitely explained everything to us in a way we could understand, but sometimes the process wasn't always clear to me. I will say, having had 2 prior miscarriages he allowed us to stay on as his patient past the 8 week mark until we felt comfortable being released to our regular OB/GYN, which I was very grateful for.
What's one piece of advice would you give a prospective patient of Mark Hornstein at Brigham & Women's Hospital?
Write down everything he says, have your questions ready...and make sure you get his nurses direct line for follow up questions. He's very smart and it can sometimes be a little intimidating, but ask your questions until you feel like they were answered in a way you can understand. Also, just know you aren't always going to get him on the phone, so you need to be ok with talking to his assigned nurse.
During treatment, were you treated like a number or a human with Mark Hornstein at Brigham & Women's Hospital?
He was very hard to get a hold of personally, I was always talking to his nurse. When we did sit down with him he had to re-read his notes on our case, as though he was not familiar with it. When we did have appointments with us he went over everything in detail and made us feel positive about our progress. However, when I was diagnosed with severe ovarian hyper stimulation I spoke to almost every doctor in his practice, only speaking to him once when hospitalized for the week.
Describe your experience with your nurse at Brigham & Women's Hospital. (Assigned nurse: Barbara Appel)
I spoke to Barbara the most. I think because they see so many patients that sometimes they forget this is new to us, so they go through the information quickly. She was very nice, but sometimes a little inpatient relaying the information.
Describe your experience with your monitoring appointments at Brigham & Women's Hospital.
You definitely had to get to the ultrasound clinic right when they opened, they were on a first come first serve basis and the waiting room was always full. They opened very early so it was convenient for traffic and to get to work on time.
8
Doctor
Mark Hornstein
NPS
Humanity
3 of 5
Communication
2 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Brigham & Women's Hospital
Boston
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 36
Donor Sperm
European
East Asian
Ashkenazi Jewish
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
5 IUI With Other Docs
IVF With Other Docs
LGBTQ
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Lots of testing [with Dr. Hornstein]...Has a very specific protocol...BC of my age (36) and my BMI (High) only recommended single embryo. His mentality was age and BMI already made it a high-risk pregnancy for myself and baby. Possible multiples would just add to that risk for both...He listened to my needs, met with me a full hour at my initial consultation, gave realistic expectations, answered all questions thoroughly
Clinic [Brigham & Women's Hospital] was good, in the hospital, so what you'd expect. Ran pretty much on time. Sticks to IVF protocol to a T so a lot of appts. Had to meet w/ a social worker before IVF. Had to meet w/ a high risk OBGYN bc of my BMI, had to meet w/ anesthesiologist before retrieval too. Lots of appts...I spoke to a few different nurses, 1 was exceptional- Zussanah. The others seemed inpatient and annoyed at my questions
How was your experience with Mark Hornstein at Brigham & Women's Hospital?
Thorough, good at explaining details, kind, realistic, gentle. Very knowledgeable, sensitive. Made me feel that every question I asked held importance and never seemed annoyed (I ask a lot of questions)
What's one piece of advice would you give a prospective patient of Mark Hornstein at Brigham & Women's Hospital?
He is great, if you have any questions at all, ask. He is very patient.
During treatment, were you treated like a number or a human with Mark Hornstein at Brigham & Women's Hospital?
He listened to my needs, met with me a full hour at my initial consultation, gave realistic expectations, answered all questions thoroughly
Describe the protocols Mark Hornstein used in your cycles at Brigham & Women's Hospital and their degree of success.
Lots of testing. I had 5 failed IUIs with another Doctor. Has a very specific protocol. On Day 2 of your natural cycle start OTBC for 10 days. Then have ultrasound for baseline, Then start Menopur and Gonal-f for 5 days. Monitor egg development. Take trigger shot w/Lupron. After egg retrieval Start Crinone.
Describe your experience with the nursing staff at Brigham & Women's Hospital.
I spoke to a few different nurses, 1 was exceptional- Zussanah. The others seemed inpatient and annoyed at my questions.
Describe your experience with Brigham & Women's Hospital.
Clinic was good, in the hospital, so what you'd expect. Ran pretty much on time. Sticks to IVF protocol to a T so a lot of appts. Had to meet w/ a social worker before IVF. Had to meet w/ a high risk OBGYN bc of my BMI, had to meet w/ anesthesiologist before retrieval too. Lots of appts.
Describe the costs associated with your care under Mark Hornstein at Brigham & Women's Hospital.
My insurance covered actual IVF. Had co pays every visit and every time blood was drawn, ultrasound.
Describe Mark Hornstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Brigham & Women's Hospital.
BC of my age (36) and my BMI (High) only recommended single embryo. His mentality was age and BMI already made it a high-risk pregnancy for myself and baby. Possible multiples would just add to that risk for both
8
Doctor
Mark Hornstein
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Brigham & Women's Hospital
Newton
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5