Mark Johnson

Rated 8.4
Strongly recommend: 72%Neutral: 4%Don't recommend: 24%8.4
72% strongly recommend
13 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.5
8.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tulane
Residency
Travis AF Base
Fellowship
Med Col of Georgia / NIH

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone

4 patient reviews filtered by:

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Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
3
NPS
9
Age 39
Unexplained
European
Latinx
Income $50K - $99K
Operations
3rd of 4 Docs
4 IVF With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Dr. Johnson spent lots of time talking with me, never felt rushed. He showed empathy & compassion for our situation and seemed like he genuinely cared about our case ... I did an ERA biopsy with him and he didn't get all of the measurements in the first US, had to go back in. ... He ordered lab work then said he didn't understand the results and I should seek primary care. ... He might truly be amazing at his job, but he puts you at ill ease as he always seemed a bit unsure, nervouse, clumsy a bit with his speech, demeanour & performance.
They (Sher Fertility of Las Vegas) have a patient portal but sometimes contact you via email or via phone. You tend to have a single nurse contact, but then along the way you might interact with others too. The nurses aren't directly available by phone 24/7, but often respond after hours via email. If you have trouble with that, they ahve a 24/7 answering service that will put you in touch with a doctor or nurse if need be. Very well-run operation
How was your experience with Mark Johnson at Nevada Fertility Center (FKA SIRM Las Vegas)?
Although Dr. Johnson really seemed like he cared and was super patient & kind, he came off like he did not understand what he was doing in every communication. I hate to this say this, but it is true. He ordered lab work then said he didn't understand the results and I should seek primary care. I did an ERA biopsy with him and he didn't get all of the measurements in the first US, had to go back in. I even felt the nurse was a bit embarrassed by his manner. He might truly be amazing at his job, but he puts you at ill ease as he always seemed a bit unsure, nervouse, clumsy a bit with his speech, demeanour & performance. This may not effect his ability to provide results, I'm just not sure. But being "veterans" at this and looking for direction, support, comfort, finality, we didn't feel we could get it with him sorry to say.
What's one piece of advice would you give a prospective patient of Mark Johnson at Nevada Fertility Center (FKA SIRM Las Vegas)?
"Interview" multiple doctors and choose the one that feels the best fit for you, whether that's Dr. Johnson or someone else. Just because we didn't feel it was quite right doesn't mean he won't be the right choice for you.
During treatment, were you treated like a number or a human with Mark Johnson at Nevada Fertility Center (FKA SIRM Las Vegas)?
Dr. Johnson spent lots of time talking with me, never felt rushed. He showed empathy & compassion for our situation and seemed like he genuinely cared about our case
Describe the protocols Mark Johnson used in your cycles at Nevada Fertility Center (FKA SIRM Las Vegas) and their degree of success.
Estrace, Delestrogen, PIO - ERA
Describe your experience with the nursing staff at Nevada Fertility Center (FKA SIRM Las Vegas).
the nursing staff there is totally stellar. They are on top of it, available, helpful, & kind!
Describe your experience with Nevada Fertility Center (FKA SIRM Las Vegas).
The clinic is nice, clean, comfortable. All of the nurses & staff are friendly & well organized. They have a patient portal but sometimes contact you via email or via phone. You tend to have a single nurse contact, but then along the way you might interact with others too. The nurses aren't directly available by phone 24/7, but often respond after hours via email. If you have trouble with that, they ahve a 24/7 answering service that will put you in touch with a doctor or nurse if need be. Very well-run operation
Describe the costs associated with your care under Mark Johnson at Nevada Fertility Center (FKA SIRM Las Vegas).
Around $2000 for Blood Draws, Ultrasounds, Meds, ERA, & Labs
3
Doctor
Mark Johnson
NPS
Humanity
5 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
3 of 5
9
Clinic
Nevada Fertility Center (FKA SIRM Las Vegas)
Las Vegas
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2017, Unsuccessful
NPS
4
NPS
3
Age 36
Male Factor
European
Income $50K - $99K
Marketer or PR
1st of 2 Docs
1 Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I felt that this doctor [Dr. Johnson] took a personal interest in my case, calling me personally and addressing issues. However this doctor did not display a sense of urgency or timeliness about my treatments, so I eventually left this clinic....I felt like a human when this doctor called me personally...The treatment strategies used were appropriate but they did not take a proactive role in managing our care....
This clinic [AZ Assoc Repro Health] appears at first to give quality service, but on subsequent visits I heard the office staff making derisive comments about clients who were calling in, saying there being irrational or hysterical. This made me trust the clinic less...My nurse was a clear communicator and answered questions fully....This clinic just did not make our treatments a priority when it became clear we would need to work on getting funding at each stage.
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
I felt that this doctor took a personal interest in my case, calling me personally and addressing issues. However this doctor did not display a sense of urgency or timeliness about my treatments, so I eventually left this clinic.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
Ask for a clear timeline and follow up if they are not making timely progress on your insurance or treatments.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
I felt like a human when this doctor called me personally. I did not like when they couldn't make time to schedule my procedures because they did not plan it correctly.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
The treatment strategies used were appropriate but they did not take a proactive role in managing our care.
Describe your experience with your nurse at Arizona Associates for Reproductive Health. (Assigned nurse: Corinne)
My nurse was a clear communicator and answered questions fully.
Describe your experience with Arizona Associates for Reproductive Health.
This clinic appears at first to give quality service, but on subsequent visits I heard the office staff making derisive comments about clients who were calling in, saying there being irrational or hysterical. This made me trust the clinic less.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
The costs of care were approx said to be $17k for IVF.
What specific things went wrong at Arizona Associates for Reproductive Health?
  • Provided conflicting information
Describe the specific things that went wrong at Arizona Associates for Reproductive Health.
This clinic just did not make our treatments a priority when it became clear we would need to work on getting funding at each stage.
4
Doctor
Mark Johnson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
2 of 5
3
Clinic
Arizona Associates for Reproductive Health
Scottsdale
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
2015 - 2016, Unsuccessful
NPS
5
NPS
4
Age 30 - 31
3 IUI
Endometriosis
Unexplained
European
Income $100K - $199K
Nurse or HC Services
1st of 2 Docs
1 IVF With Other Docs
1 Embryo Freezing With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Johnson was so kind and caring, I would cry at every appointment and he took the time to listen. His approach was positive and warm, he didn't provide any false hope to us when things looked grim. He was accommodating with our schedules for monitoring and the IUIs we did with him.... He did what many people who try to understand infertility but fall short in, he validated everything we were feeling. He took his time explaining every detail with us, which was so important at the beginning of this difficult process.
At the time the clinic [AZ Associates for Reproductive Health] was short staffed on nursing staff, so the nurses were quite busy juggling a lot of moving parts. This ultimately was a reason we decided to seek a second opinion and go with a different clinic. IVF is a very detailed and delicate process that requires a lot of attention and it made me nervous to think Im shelling out a ton of money to possibly fall through the cracks.
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was so kind and caring, I would cry at every appointment and he took the time to listen. His approach was positive and warm, he didn't provide any false hope to us when things looked grim. He was accommodating with our schedules for monitoring and the IUIs we did with him.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
He is very kind and compassionate, has a great bedside manner for such a difficult time.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was our first infertility doctor. He treated us like a human, was so patient, kind, and compassionate. He did what many people who try to understand infertility but fall short in, he validated everything we were feeling. He took his time explaining every detail with us, which was so important at the beginning of this difficult process.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We did one HSG to ensure my tubes were open due to the fact I have mild endometriosis, three IUI's with Dr. Johnson, and one timed intercourse, because I responded well to clomid and had plenty of follicles being produced. And my husbands semen analysis had good numbers too post wash. However we never got pregnant via IUI's/TI with Dr. Johnson.
Describe your experience with the nursing staff at Arizona Associates for Reproductive Health.
At the time the clinic was short staffed on nursing staff, so the nurses were quite busy juggling a lot of moving parts. This ultimately was a reason we decided to seek a second opinion and go with a different clinic. IVF is a very detailed and delicate process that requires a lot of attention and it made me nervous to think Im shelling out a ton of money to possibly fall through the cracks.
Describe your experience with Arizona Associates for Reproductive Health.
At the time when we were with AARH we were told 3 IUI's and if no success we could move onto IVF. Well three unsuccessful IUI's we sat down to discuss our next steps, we were quoted a $30,000 price tag without medications. We were not surprised by this and willing to still pursue treatment with the clinic. However we were told we would need to wait an additional three months prior to starting a cycle due to staffing issues. I work as a nurse, I am very familiar with staffing issues, it seems a little crazy to give that much money and be told to wait even more after you've been waiting for so long, my patience was growing very thin. Im sure they probably have straightened everything out now considering this was roughly three years ago. Strengths definitely is Dr. Johnson's warm, compassionate bedside manner, this is a hard process to go through and to have someone be kind and understand what youre feeling is truly priceless.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
Luckily all my IUI's were covered by my insurance all I had to pay for was meds think it was like $300 for Clomid and Ovidrel trigger.
What specific things went wrong at Arizona Associates for Reproductive Health?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Arizona Associates for Reproductive Health.
Only thing went wrong was that we were told 3 IUI's and if no success then move onto IVF. We were ready to start after 3 failed IUI's and then told we needed to wait an additional three months due to staffing issues.
5
Doctor
Mark Johnson
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
4
Clinic
Arizona Associates for Reproductive Health
Gilbert
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Unsuccessful
NPS
5
NPS
2
Age 28
3 IUI
Male Factor
European
Income $200K - $499K
Nurse or HC Services
1st of 4 Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
He [Dr. Mark Johnson] neglected important blood work for me. He did not test my AMH level, which indicates ovarian reserve. I spent several months in his care never knowing that my ovarian reserve was low. I didn't find out until I moved states and switched doctors...He seemed to understate our fertility diagnosis. On our first visit he told us "I see no reason why you won't walk out of here pregnant." ... I think if he's initial work-up had been more thorough we would have had a better understanding of our fertility situation.
The billing department [at Arizona Associates for Reproductive Health] is a nightmare. It is extremely difficult to get a call back from them. I remember that they were understaffed and that much of the billing was falling to one individual who was well-intentioned but under-resourced... I was also still dealing with billing issues many months after leaving the clinic...There seems to be a lot of turn over in the nursing staff.
How was your experience with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson is an excellent doctor. He is very warm and compassionate. However, I would be reluctant to refer friends to him for two reasons. 1) He neglected important blood work for me. He did not test my AMH level, which indicates ovarian reserve. I spent several months in his care never knowing that my ovarian reserve was low. I didn't find out until I moved states and switched doctors. 2) He seemed to understate our fertility diagnosis. On our first visit he told us "I see no reason why you won't walk out of here pregnant." Well, it's been two years of constant treatments, two different procedures for my husband, and we still aren't pregnant. I think if he's initial work-up had been more thorough we would have had a better understanding of our fertility situation.
What's one piece of advice would you give a prospective patient of Mark Johnson at Arizona Associates for Reproductive Health?
Sometimes you may need to steer the conversation to the answers you need. I noticed that he dodges difficult questions with humor at times. For example I asked him why our IUI cycle had failed and he said "well it's dark in there and sperm can't see." This would have been a great opportunity to dig deeper into our sperm quality. He does seem willing to answer questions though, so I would simply recommend being very direct if you are looking for concrete answers.
During treatment, were you treated like a number or a human with Mark Johnson at Arizona Associates for Reproductive Health?
Dr. Johnson was very caring and took ample time to speak with us. He was our first experience with an infertility doctor and he was very kind and optimistic.
Describe the protocols Mark Johnson used in your cycles at Arizona Associates for Reproductive Health and their degree of success.
We used clomid at half the standard starting dose for two of my cycles. (I believe it was 25 mg rather than 50mg, but I'm not certain) His rationale was that he wanted to be sure I didn't over stimulate, causing the cycle to be cancelled since he wouldn't perform the IUI if there were more than 2-3 mature follicles. The second round of clomid I only had 1 mature follicle and had cyst during my next baseline after that cycle failed. He switched me to femara and I had a better response and less side effects on that medication.
Describe your experience with the nursing staff at Arizona Associates for Reproductive Health.
There seems to be a lot of turn over in the nursing staff. They weren't particularly memorable to me. I do remember some difficulty getting through to them on the phone.
Describe your experience with Arizona Associates for Reproductive Health.
This clinic cannot process paperwork! The billing department is a nightmare. It is extremely difficult to get a call back from them. I remember that they were understaffed and that much of the billing was falling to one individual who was well-intentioned but under-resourced. I did have to escalate my concerns to a clinic director at one point. I was also still dealing with billing issues many months after leaving the clinic. I did not receive a bill for our initial consultation until nearly one year after the consult occurred. (They told me this was my insurance company's fault, however I've never, ever seen any of my insurance companies take that long to process a claim, so I am doubtful that the insurance was completely to blame.) When you do call the billing department be prepared for very long hold times.
Describe the costs associated with your care under Mark Johnson at Arizona Associates for Reproductive Health.
$500 for IUI procedure, $200-300 per ultrasound (two per cycle)
What specific things went wrong at Arizona Associates for Reproductive Health?
  • Lost paperwork
  • Failed to order appropriate test
Describe the specific things that went wrong at Arizona Associates for Reproductive Health.
My main concerns with this clinic came from the billing department (previously described) and the fact that my ovarian reserve was never tested. The hold times to get in touch with a nurse was also frustrating.
5
Doctor
Mark Johnson
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
2
Clinic
Arizona Associates for Reproductive Health
Phoenix (closed)
NPS
Operations
2 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
4 of 5