Rated 5.6
Strongly recommend: 16%Neutral: 35%Don't recommend: 49%5.6
16% strongly recommend
13 reviews
Humanity
7.3
7.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.2
6.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.2
3.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.6
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of California Irvine
Residency
UCLA
Fellowship
U. of Cincinnati

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Mark Nixon works at

Kaiser Permanente NorCal
Rated 7.7
Strongly recommend: 43%Neutral: 35%Don't recommend: 22%7.7

At 1 office

Sunnyvale
1263 East Arques Avenue
Sunnyvale, CA 94085
(408) 530-6800
Explore Clinic

5 patient reviews filtered by:

2019, Unsuccessful
8
10
Age 27
5 IUI
Male Factor
Latinx
Income $100K - $199K
Operations
1st of 2 Docs
Neutral
Strongly Recommends
Unsuccessful
Coming from a cultural background where infertility is hardly spoken of, [Dr. Mark Nixon] had great bedside manners and was very generous with his time. The appointments never felt rushed...ordered a HSG X-Ray to see my uterine cavity and determine if my fallopian tubes were open. After three failed attempts he thought it was ideal to perform this exam...trusted him completely in all his recommendations.
The clinic [Kaiser Permanente NorCal] was very responsive and caring...match your patient bracelet with the paperwork to ensure verification...From the front receptionist to the Medical Assistant, Nurse, Physician, everyone was welcoming. I felt comfortable and they all did an amazing job making me feel at ease...[nurse] was always positive during my inseminations and asked me to remain hopeful at all times.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Infertility is already a scary topic to even come across. During our first appointment, my husband and I were so scared of being told we would never conceive; however, Dr. Nixon was very positive and demonstrated that our chances of conceiving with treatment were very high. He made sure that all our questions were answered.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
I would advise prospective patients to have a list of questions for him to answer. He definitely takes his time in answering and offering guidance, next steps!
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon was very compassionate while I was under his care. I felt very confident and trusted him completely in all his recommendations. He gave me answers to all my questions and was very responsive to my messages via email. Coming from a cultural background where infertility is hardly spoken of, he had great bedside manners and was very generous with his time. The appointments never felt rushed. Due to other circumstances our treatment has been put on hold (pause) but I am grateful I came across his care.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
While preparing for the first insemination, I started with low dose of Femara. He wanted me to start with a low dose to see how I would respond to the medication and how helpful it would be in developing follicles. I produced one dominant follicle. For the next four IUI's, he gradually increased the prescription. In once instance I developed up to 5 follicles. He also ordered a HSG X-Ray to see my uterine cavity and determine if my fallopian tubes were open. After three failed attempts he thought it was ideal to perform this exam.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: Lorraine Gyor)
Nurse Lorraine Gyor was very patient and compassionate. She was always positive during my inseminations and asked me to remain hopeful at all times.
Describe your experience with Kaiser Permanente NorCal.
The clinic was very responsive and caring. They are very helpful and match your patient bracelet with the paperwork to ensure verification. Everyone was so kind. From the front receptionist to the Medical Assistant, Nurse, Physician, everyone was welcoming. I felt comfortable and they all did an amazing job making me feel at ease.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
Both my husband and I work for the same employer. Our employer sponsored medical coverage took care of all costs. Unfortunately IVF is not covered.
Describe Mark Nixon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
None
8
Doctor
Mark Nixon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Kaiser Permanente NorCal
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Unknown Success
8
8
Age 29
3 IUI
Anovulation
Male Factor
PCOS
European
Income $100K - $199K
Teacher
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
Three unsuccessful IUIs [with Dr. Mark Nixon]. We used Femara (increasing doses) and ovidrel. We started with IUI because my husband’s sperm wasn’t super motile...spent a lot of time with us during our consult...He’s warm, but to the point/doesn’t sugar coat things. I feel like he was realistic with the correct course of treatment for us. I appreciated the time he took to explain everything to us. I felt confident jumping in to IUIs.
[The nurses at Kaiser Permanente NorCal were] Phenomenal! I felt like they were genuinely rooting for us. Everyone was wonderful...Everyone who works here is so, so friendly. They explained things well and made us feel very comfortable. The staff takes an unpleasant time and makes it as pleasant as possible. We are very grateful for their care!...Three unsuccessful IUIs [with Dr. Mark Nixon]. We used Femara (increasing doses) and ovidrel.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He’s warm, but to the point/doesn’t sugar coat things. I feel like he was realistic with the correct course of treatment for us. I appreciated the time he took to explain everything to us. I felt confident jumping in to IUIs.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Think of any questions in advance, because he is happy to answer them
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon spent a lot of time with us during our consult. His NPs are FABULOUS!
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
Three unsuccessful IUIs. We used Femara (increasing doses) and ovidrel. We started with IUI because my husband’s sperm wasn’t super motile.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
Phenomenal! I felt like they were genuinely rooting for us. Everyone was wonderful
Describe your experience with Kaiser Permanente NorCal.
Everyone who works here is so, so friendly. They explained things well and made us feel very comfortable. The staff takes an unpleasant time and makes it as pleasant as possible. We are very grateful for their care!
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
I had 50% coverage and each IUI cost around $700 with meds
8
Doctor
Mark Nixon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Kaiser Permanente NorCal
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2015, Unsuccessful
7
7
Age 30 - 32
Male Factor
PCOS
Other
European
Income $100K - $199K
1st of 3 Docs
Neutral
Neutral
Unsuccessful
He [Dr. Nixon] explained things and seemed hopeful in the beginning. Once we realized my husband was the main issue then I felt ditched and that they had given up wanted to do everything to help. We were referred to another Dr and I didn't hear from him again...He starts from least invasive and works his way up...He was kind and explained most things well...Be pushy and make sure you don't fall through the cracks
Lots of waiting [at Kaiser - Santa Clara] and the place was always crowded. The front staff is nice but often rushed...[Nurses] They were always rushing and seemed like they were annoyed often...Mishandling of 2 semen samples...My insurance covered most appointments. The next steps would have been very expensive and out of pocket and we just go further due to not having the funds.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He explained things and seemed hopeful in the beginning. Once we realized my husband was the main issue then I felt ditched and that they had given up wanted to do everything to help. We were referred to another Dr and I didn't hear from him again.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Be pushy and make sure you don't fall through the cracks
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
He was kind and explained most things well
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
He starts from least invasive and works his way up.
Describe your experience with the nursing staff at Kaiser Permanente NorCal.
They were always rushing and seemed like they were annoyed often
Describe your experience with Kaiser Permanente NorCal.
Lots of waiting and the place was always crowded. The front staff is nice but often rushed.
Describe the costs associated with your care under Mark Nixon at Kaiser Permanente NorCal.
My insurance covered most appointments. The next steps would have been very expensive and out of pocket and we just go further due to not having the funds.
Describe Mark Nixon's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Kaiser Permanente NorCal.
N/a
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
Describe the specific things that went wrong at Kaiser Permanente NorCal.
Mishandling of 2 semen samples
7
Doctor
Mark Nixon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2012 - 2015, Unsuccessful
8
6
Age 35 - 38
8 IUI
1 IVF
PCOS
European
Income $100K - $199K
Nurse or HC Services
1st of 3 Docs
Neutral
Doesn't Recommend
Unsuccessful
He [Dr. Nixon] talks a lot. He is very open to what your needs are. my partner was very anti fertility [treatment] and refused to have sperm [analysis] the first year. Dr Nixon was patient and worked with us on our level.
[Kaiser Fertility nurses] Carla and Marion are the NPs I tried to have appointments with because they are so good. the MA Francis is awful and rude.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
He talks alot. He is very open to what your needs are. my partner was very anti fertility tratment and refused to have sperm anaylsis the first year. dr nixon was patient and worked with us on our level.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
max cycles on clomid, 3-4 cycles of femara, max cycles of menopur. some cycle of menopur with femara. we only did timed intercourse and iui under his care.
Describe your experience with your nurse at Kaiser Permanente NorCal. (Assigned nurse: carla and marion)
carla and marion are the NPs i tried to have appointments with because they are so good. the MA francis is awful and rude.
What specific things went wrong at Kaiser Permanente NorCal?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to consider drug intolerance
8
Doctor
Mark Nixon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Kaiser Permanente NorCal
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Consult
8
7
Age 39
4 IUI
Male Factor
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Neutral
Neutral
Unsuccessful
Do some homework on your own case before seeing him [Dr. Mark Nixon] and ask specific questions...is good at interacting with us. He explained the lab reports...diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us...He is kind and warm, but patients also need to fully open for a better personalized care.
The clinic [Kaiser Permanente NorCal] is clean and well organized, and quiet, in order. It is just hard to get through the phone when you need to communicate with them on phone. You have to leave a message and wait till they call you back...The nurse and care coordinators are wonderful. They are with compassion and wish me good luck every time...Dr. Nixon is good at interacting with us. He explained the lab reports and kind diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us.
How was your experience with Mark Nixon at Kaiser Permanente NorCal?
Just get prepared of yourself with specific questions before seeing him. We as patients shall educate ourselves as well. He is kind and warm, but patients also need to fully open for a better personalized care.
What's one piece of advice would you give a prospective patient of Mark Nixon at Kaiser Permanente NorCal?
Do some homework on your own case before seeing him and ask specific questions.
During treatment, were you treated like a number or a human with Mark Nixon at Kaiser Permanente NorCal?
Dr. Nixon is good at interacting with us. He explained the lab reports and kind diagnosed our issues but we were still not very clear in the first consultation. A lot of conversation went to other unrelated topics. He just gave us a straightforward treatment plan for IUI. It took him 1.5hrs with us.
Describe the protocols Mark Nixon used in your cycles at Kaiser Permanente NorCal and their degree of success.
IUI 5
Describe your experience with your nurse at Kaiser Permanente NorCal.
The nurse and care coordinators are wonderful. They are with compassion and wish me good luck every time.
Describe your experience with Kaiser Permanente NorCal.
The clinic is clean and well organized, and quiet, in order. It is just hard to get through the phone when you need to communicate with them on phone. You have to leave a message and wait till they call you back.
8
Doctor
Mark Nixon
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Kaiser Permanente NorCal
Sunnyvale
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources