Mark Surrey

Southern California Reproductive Center

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
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Direct line to doctor
Direct line to nurse
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Medical SchoolGeorge Washington
ResidencyUCLA
FellowshipUCLA
Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
310-277-2393
Santa Barbara
1722 State Street
Santa Barbara, CA 93101
805-569-1950
Ventura
2755 Loma Vista Rd
Ventura, CA 93003
(805) 658-9112
Valencia
27871 Smyth Drive
Valencia, CA 91355
661-441-3590
Bakersfield
100 Old River Road
Bakersfield, CA 93311
661-349-4966
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
3102462462
Glendale
240 S. Jackson St.
Glendale, CA 91206
818-839-5764
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On a scale from 0-10, how likely are you to recommend Mark Surrey to a friend?
Strongly recommend: 60%Neutral: 10%Don't recommend: 29%7.8
10 assessments
  • 60% Strongly recommend (9-10)
  • 10% Neutral (7-8)
  • 29% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
8.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
7.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Poor
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend Southern California Reproductive Center to a friend?
Strongly recommend: 54%Neutral: 21%Don't recommend: 25%7.7
85 assessments
  • 54% Strongly recommend (9-10)
  • 21% Neutral (7-8)
  • 25% Don't recommend (0-6)
10 assessments
9
N/A
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
9
N/A
He [Dr. Mark Surrey] always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings...We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic.
The nursing staff [at Southern California Reproductive Center] was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen...Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
Age
40 - 41
Treated
2018 - 2019
Success with this Doc
No
Race
Latino
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1st of 3 Docs
Treatment
2 IVF
Diagnosis
Endometriosis, Male Factor, PCOS
9
N/A
How was your experience with Mark Surrey at Southern California Reproductive Center?
Overall, Dr. Surrey was very great and very pleasant. He always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings. Financial stresses and work related challenges have been very present throughout our process. This is probably just a personal/emotional experience, but I felt as though Dr. Surrey was not mindful of our financial struggles. I understand he has an accounting department for that, but sometimes it almost seemed like we were encouraged to take the most expensive procedures/actions to move forward. However, if finances were not an issue, I probably would not feel that way.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Educate yourself as much as possible, talk to others who have gone through IVF treatments successfully and unsuccessful. Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was always very involved. He would personally check in on my fiancé in addition to his nurses calling us as well. If he solely spoke to my fiancé on the phone, he always volunteered to call me directly and relay the information, or encouraged me to call if we had any questions. We had a couple emergency situations, over a weekend, due to hyper-stimulation and Dr. Surrey, literally left the golf course to come see us at his clinic. He was also very warm and friendly and very familiar with our situation, considering all the other patients he has, it made us feel special.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic. Of the 3 viable embryos, two were Day 7 and one was Day 5, which we transferred. Unfortunately our transfer was not a successful pregnancy. A couple months later we decided to do another egg retrieval and freeze. This time Dr. Surrey lowered the hormonal dosage, which prevented hyper stimulation happening again. This time we got 20 eggs and just froze them due to finances at this time.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Paulina)
Paulina was great. Very responsive and thorough with information. The nursing staff was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen. Olivia was also very helpful, she was aware of our finances and helped in obtaining coupons for medications. Desta was also amazing. He was the phlebotomist that my fiancé always requested as well. She does not like needles, bruises extremely easy and has delicate arms, so his care was highly appreciated!
Describe your experience with Southern California Reproductive Center.
Wonderful clinic. Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Surrey was very neutral and didn't really encourage one way or the other. He educated us on the tradeoffs.
9
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
Nursing
Operations
Scheduling
Clinic Atmosphere
Educational Resources
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8
10
Age
40
Treated
2019
Success with this Doc
?
Treatment
Diagnosis
Unexplained
8
10
He [Dr. Mark Surrey] followed up with me in a timely manner about our test results, next steps, and about what to expect from the treatment. He carries himself in an approachable way, so you are comfortable asking question and having him elaborate on any part of your treatment...Because of my age (40) and the amount of time we’ve been trying to conceive for, we were recommended IVF treatment...He presented as very capable at his job, and wished me well in the process. He was courteous and professional. He asked questions to get to know more about me.
Madelynn [nurse at SCRC] was very warm and helpful in describing the total process we would go through, what our next steps would be, and what to expect financially, emotionally and physically. She has been absolutely wonderful to work with...The team is very good at following up quickly on paperwork and testing results. They have been very helpful and kind, and act professionally. They are experienced and skilled. They are excellent at taking blood, I didn’t even feel the needle enter or exit my arm. Also, very excellent at ultrasounds. I fully trust the clinic in their ability to help me.
Age
40
Treated
2019
Success with this Doc
?
Race
European, Ashkenazi Jewish, Native American
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
Unexplained
8
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
He is professional and courteous, very straightforward and tried to show sympathy and understanding of your personal situation. He said that he wanted to get to know my personal history that led me to his practice and asked question to get to know me and my husband better. He followed up with me in a timely manner about our test results, next steps, and about what to expect from the treatment. He carries himself in an approachable way, so you are comfortable asking question and having him elaborate on any part of your treatment.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is skilled at his work and is able to answer any questions you have in this area.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He presented as very capable at his job, and wished me well in the process. He was courteous and professional. He asked questions to get to know more about me.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I have high egg count and my husband has a high sperm count. However we’ve experienced secondary infertility. Because of my age (40) and the amount of time we’ve been trying to conceive for, we were recommended IVF treatment
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madelynn)
Madelynn was very warm and helpful in describing the total process we would go through, what our next steps would be, and what to expect financially, emotionally and physically. She has been absolutely wonderful to work with.
Describe your experience with Southern California Reproductive Center.
They are prompt on answering all of your questions, and routing you to the right person if they can't answer a question. The team is very good at following up quickly on paperwork and testing results. They have been very helpful and kind, and act professionally. They are experienced and skilled. They are excellent at taking blood, I didn’t even feel the needle enter or exit my arm. Also, very excellent at ultrasounds. I fully trust the clinic in their ability to help me.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
I have Progyny insurance, so have very little out of pocket cost.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I will elect for eSET because I had a high risk pregnancy in the past and because of my age.
8
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

9
10
Age
34
Treated
2019
Success with this Doc
?
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
9
10
He [Dr. Surrey] read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent >2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it. ... We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
The clinic [So Cal Reproductive Center] itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over. ... Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
Age
34
Treated
2019
Success with this Doc
?
Race
European, Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
4th of 4 Docs
Treatment
1 IVF, 1 Egg Freezing, 1 Embryo Freezing
Diagnosis
Male Factor
9
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
He read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent >2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is worth it so if hesitant with your current doctor, Dr. Surrey is worth the second, third, fourth opinion
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My first doctor was more friend than doctor, my second and third treated me like a number, and so far with Dr. Surrey I feel like a human being treated by an extremely knowledgeable doctor
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
So fat Dr. Surrey has had more items assessed than any other doctor therefore I can say that his protocols are more thorough. We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
Describe your experience with the nursing staff.
Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
Describe your experience with Southern California Reproductive Center.
The clinic is very clean and seemed well managed. The clinic itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
To be honest, I'm currently waiting to hear back from the financial department to find out the total costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We will see this year as I'm currently preparing for an egg retrieval
9
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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5
6
Age
29
Treated
2019
Success with this Doc
?
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
5
6
Dr. Surrey was kind and polite. However, he rushed each visit with him and was not very willing to answer questions. He avoided some questions or brushed them off. He did not really explain procedures and risks. I left each appointment with unanswered questions. ... However, with Dr. Surrey, I felt like a number. ... He also did not describe treatment in great detail.
The clinic [SCRC] was great at taking my messages and relaying them back to the team. I was always called back the same day. I liked that the clinic had some hours Saturday mornings. They worked with me and my crazy schedule. ... Maddie [nurse] was very kind and professional. She was very good about notifying me of the treatment plan and updates. She always called back same day, though oftentimes it was end of day. She did have a little difficulty with my prescriptions but communicated everything upfront with me
Age
29
Treated
2019
Success with this Doc
?
Race
European
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 IUI
Diagnosis
Male Factor, PCOS
5
6
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was kind and polite. However, he rushed each visit with him and was not very willing to answer questions. He avoided some questions or brushed them off. He did not really explain procedures and risks. I left each appointment with unanswered questions.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Write down all of your questions and make sure you don't leave without them being answered.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
The staff at the clinic treated me like a human. However, with Dr. Surrey, I felt like a number. He was very hurried and did not thoroughly answer my questions. He also did not describe treatment in great detail. I had to ask the staff for more information later.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
Letrozole with TI, Clomid with TI, Letrozole and Novarel for IUI, Clomid with Metformin and Prednisone and Novarel for IUI
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maddie)
Maddie was very kind and professional. She was very good about notifying me of the treatment plan and updates. She always called back same day, though oftentimes it was end of day. She did have a little difficulty with my prescriptions but communicated everything upfront with me
Describe your experience with Southern California Reproductive Center.
The clinic was great at taking my messages and relaying them back to the team. I was always called back the same day. I liked that the clinic had some hours Saturday mornings. They worked with me and my crazy schedule.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
$370 for IUI, $19,000 plus meds for IVF
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N.a
5
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
6
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
35
Treated
2018
Success with this Doc
?
Treatment
Diagnosis
PCOS
10
10
I felt that Dr Surrey was very knowledgeable with what my condition was. He let us know the options we had and also made us feel that if we had any questions or hesitations that we could always call and ask him....I was on birth control at the beginning to regulate my period after I was taking my stimulation’s and that was determined by the ultrasounds and what my levels where at the time which was follistum and menopur. Before my retrieval I was given antibiotics to help with any bacteria infections.
The clinic [SCRC] was great easy to find in Santa Barbara it was clean and the staff was awesome. The front desk always called to confirm appointments and they were on it with all the information. They were also great with emails sometimes it was hard to get down to the clinic so if we were able to do it over email or fax they always made it work for us.... The staff was awesome always made me feel very comfortable and they always made me feel important which is a great feeling when you feel so many emotions.
Age
35
Treated
2018
Success with this Doc
?
Race
Latino
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Diagnosis
PCOS
10
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
I felt that Dr Surrey was very knowledgeable with what my condition was. He let us know the options we had and also made us feel that if we had any questions or hesitations that we could always call and ask him.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Make sure to have all your questions written down because he will take the time to answer them but it’s better to be prepared when you meet with him.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
The staff is really awesome at the clinic the nurse Maddie always made me feel very comfortable and they all were very professional.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I was on birth control at the beginning to regulate my period after I was taking my stimulation’s and that was determined by the ultrasounds and what my levels where at the time which was follistum and menopur. Before my retrieval I was given antibiotics to help with any bacteria infections.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madilyn Will)
The staff was awesome always made me feel very comfortable and they always made me feel important which is a great feeling when you feel so many emotions.
Describe your experience with Southern California Reproductive Center.
The clinic was great easy to find in Santa Barbara it was clean and the staff was awesome. The front desk always called to confirm appointments and they were on it with all the information. They were also great with emails sometimes it was hard to get down to the clinic so if we were able to do it over email or fax they always made it work for us. Just overall great staff.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
Around 20,396
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He wanted to retrieve the healthy ones and that was his main concern. If I choose multiples then I would have to talk about the chances of having twins.
10
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34 - 43
Treated
2010 - 2019
Success with this Doc
?
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
Dr Surrey will tell you exactly how it is and what to expect. Weather you are ready for it or not...We have been working with Dr Surrey for so long that I feel he really cares for us and our having a baby...is a no nonsense kind of doctor. Is always straight forward and direct when it comes to answering questions or informing us on what is going on. He is extremely knowledgeable and we feel that we are in good hands with him and his team.
[Southern California Reproductive Center] is a state of the art clinic. And it seems to run like a well oiled machine. The staff all works well together, and they have a surgery center on site. All the staff that we have met are really nice and caring. Sometimes you have to leave a couple messages before the doctor will get back to you because they have so many offices...All the nurses that we have felt with at dr Surrey office have been great...
Age
34 - 43
Treated
2010 - 2019
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
IVF, Donor Eggs
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr Surrey is a no nonsense kind of doctor. Is always straight forward and direct when it comes to answering questions or informing us on what is going on. He is extremely knowledgeable and we feel that we are in good hands with him and his team.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Dr Surrey will tell you exactly how it is and what to expect. Weather you are ready for it or not.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
We have been working with Dr Surrey for so long that I feel he really cares for us and our having a baby.
Describe your experience with the nursing staff.
All the nurses that we have felt with at dr Surrey office have been great.
Describe your experience with Southern California Reproductive Center.
This is a state of the art clinic. And it seems to run like a well oiled machine. The staff all works well together, and they have a surgery center on site. All the staff that we have met are really nice and caring. Sometimes you have to leave a couple messages before the doctor will get back to you because they have so many offices.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
They were willing to transfer either one or two but told us that if they do two the chances for twins is really high and all the complications that can come with that.
10
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

0
0
Age
34
Treated
2018
Success with this Doc
No
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
0
0
Dr Surrey talked to me like I was stupid, he barely acknowledged my feelings or emotions about test results or diagnosis and didn’t even ask about how I wanted to approach my treatment plan. Cold bedside manner and very impersonal. ... I had a horrible experience with him. Not only did he misdiagnose me but he didn’t do the necessary blood work needed to prove my diagnosis was correct. Because of this misdiagnosis I spent months convinced I had PCOS when I actually didn’t.
They [Southern California Reproductive Center] made me feel like a number and made me feel broken. ... When I switched doctors they failed to send my paperwork over in a timely manner which resulted in my new doctor having to run all the tests over again. ... Everyone [nurses] acted like I was inconveniencing them when I asked questions or tried to be proactive about my treatment. ... I’m still receiving bills from them which only adds insult to injury.
Age
34
Treated
2018
Success with this Doc
No
Race
European
Income
$50K - $99K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 3 Docs
Treatment
1 Fertility Medications
Diagnosis
Male Factor, PCOS
0
0
How was your experience with Mark Surrey at Southern California Reproductive Center?
I had a horrible experience with him. Not only did he misdiagnose me but he didn’t do the necessary blood work needed to prove my diagnosis was correct. Because of this misdiagnosis I spent months convinced I had PCOS when I actually didn’t.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr Surrey talked to me like I was stupid, he barely acknowledged my feelings or emotions about test results or diagnosis and didn’t even ask about how I wanted to approach my treatment plan. Cold bedside manner and very impersonal.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I did one round of Letrozole with Dr Surrey and was so put off by him that I switched doctors.
Describe your experience with the nursing staff.
Everyone acted like I was inconveniencing them when I asked questions or tried to be proactive about my treatment.
Describe your experience with Southern California Reproductive Center.
I was very unhappy with the clinic overall so would not recommend them. They made me feel like a number and made me feel broken. I can’t give any strengths because I was so unhappy. I’m still receiving bills from them which only adds insult to injury.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Southern California Reproductive Center.
When I switched doctors they failed to send my paperwork over in a timely manner which resulted in my new doctor having to run all the tests over again.
0
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Treatment
1 IUI, Donor Sperm
Diagnosis
Other
10
10
He [Dr. Surrey] seems very knowledgeable and explains the process. He listens to the patient and is flexible to accommodate patient needs. I really appreciate not feeling judged and that he just wants to help me reach my goal of having a child. ... He initially recommended IVF because of my age and a previous c-section. However, I was not comfortable with the cost and wanted to try IUI instead and he was willing to accommodate me.
The [Southern California Reproductive Center] are all very responsive, kind and welcoming. I appreciate being treated like a human. The respond to emails and phone calls promptly. Also when they had an upcoming holiday closure during my cycle they made sure to let me know. ... She [nurse] was prompt, a good communicator and willing to explain when I had questions. ... The costs for IUI were reasonable.
Age
36 - 37
Treated
2018 - 2019
Success with this Doc
?
Race
European, Native American
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI, Donor Sperm
Diagnosis
Other
10
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
He seems very knowledgeable and explains the process. He listens to the patient and is flexible to accommodate patient needs. I really appreciate not feeling judged and that he just wants to help me reach my goal of having a child.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is wonderful, and seems to be very knowledgeable. If you haven't seen him, do!
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He explains the process and his reasoning for what he recommends. He is professional and kind.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
He initially recommended IVF because of my age and a previous c-section. However, I was not comfortable with the cost and wanted to try IUI instead and he was willing to accommodate me.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madilynn Wills)
She was prompt, a good communicator and willing to explain when I had questions.
Describe your experience with Southern California Reproductive Center.
The are all very responsive, kind and welcoming. I appreciate being treated like a human. The respond to emails and phone calls promptly. Also when they had an upcoming holiday closure during my cycle they made sure to let me know.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
Billing insurance for ultrasounds etc. The costs for IUI were reasonable.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
10
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
34
Treated
2019
Success with this Doc
No
Treatment
5 IVF, 5 Egg Freezing
Diagnosis
Male Factor, Uterine Fibroids, Other
10
10
We needed to have my husband do a surgery the same time I had my egg retrieval [with Dr. Mark Surrey]. He had me on a low dose of meds but I actually produced the most eggs in all 5 rounds, 27 eggs 16 mature...He met with me multiple times, had meetings, personally called his friend/colleague for my husbands infertility problems, checked on me, called me personally every stage...He was very trustworthy, he was very sincere, it felt that he wanted us to have a baby as much as we did. He made his own calls to us every step of the way. I am going to try a 6th round with this doctor before giving up
They [nurses at Southern California Reproductive Center] were very nice. I didn’t see the same one every time, that would have been nice and comforting if I had...They are amazing at booking you and trying to go around your schedule. They make you feel warm and confident. I want to go to them another round except right now we’ve depleted our funds doing 5 rounds in 1 year...We needed to have my husband do a surgery the same time I had my egg retrieval. He had me on a low dose of meds but I actually produced the most eggs in all 5 rounds, 27 eggs 16 mature
Age
34
Treated
2019
Success with this Doc
No
Race
Latino
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
5 IVF, 5 Egg Freezing
Diagnosis
Male Factor, Uterine Fibroids, Other
10
10
How was your experience with Mark Surrey at Southern California Reproductive Center?
He was very trustworthy, he was very sincere, it felt that he wanted us to have a baby as much as we did. He made his own calls to us every step of the way. I am going to try a 6th round with this doctor before giving up
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
I would say know that just because it’s Beverly Hills and just because it’s one of the best clinics that it’s going to work. Keep your hopes down until you see that baby with your own eyes.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He met with me multiple times, had meetings, personally called his friend/colleague for my husbands infertility problems, checked on me, called me personally every stage.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We needed to have my husband do a surgery the same time I had my egg retrieval. He had me on a low dose of meds but I actually produced the most eggs in all 5 rounds, 27 eggs 16 mature
Describe your experience with the nursing staff.
They were very nice. I didn’t see the same one every time, that would have been nice and comforting if I had
Describe your experience with Southern California Reproductive Center.
They are amazing at booking you and trying to go around your schedule. They make you feel warm and confident. I want to go to them another round except right now we’ve depleted our funds doing 5 rounds in 1 year
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
It was 22,500 for a round and my husbands procedure was 13,500
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
for Me I only can do 1 embryo because of my unicornuate uterus
10
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Southern California Reproductive Center
Beverly Hills
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

6
7
Age
28
Treated
2020
Success with this Doc
?
Treatment
Fertility Medications
Diagnosis
Male Factor
6
7
He [Dr. Mark Surrey] was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further...I felt very comfortable in his office...I have not had any treatments yet. He recommended ivf...Also for patients who don’t have insurance I think it’s be good to give them the price of the tests he like to perform before performing.
The clinic [Southern California Reproductive Center] was in a perfect location with perfect parking. The office is cozy. The clinics strengths is their education. They are knowledgeable. They are available at squeezing you in for appointments in a short amount of time...$11,750 for ivf and $3000-8000 for medications...He [Dr. Mark Surrey] was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further...I felt very comfortable in his office...I have not had any treatments yet. He recommended ivf...Also fo
Age
28
Treated
2020
Success with this Doc
?
Race
Other
Income
$0 - $49K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
Fertility Medications
Diagnosis
Male Factor
6
7
How was your experience with Mark Surrey at Southern California Reproductive Center?
He was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further. Also for patients who don’t have insurance I think it’s be good to give them the price of the tests he like to perform before performing. Other then that I felt very comfortable in his office.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
To be more aware of telling patients without insurance what the costs of everything would be.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He made me feel comfortable
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I have not had any treatments yet. He recommended ivf.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maddie )
Very nice
Describe your experience with Southern California Reproductive Center.
The clinic was in a perfect location with perfect parking. The office is cozy. The clinics strengths is their education. They are knowledgeable. They are available at squeezing you in for appointments in a short amount of time.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
$11,750 for ivf and $3000-8000 for medications
6
Doctor
Mark Surrey
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
7
Clinic
Southern California Reproductive Center
Santa Barbara
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Ask a Question

Ask this reviewer a question about their experience with Mark Surrey at Southern California Reproductive Center.