Rated 8.2
Strongly recommend: 55%Neutral: 23%Don't recommend: 21%8.2
55% strongly recommend
14 reviews
Humanity
8.6
8.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.4
8.4
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
5.9
5.9
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
George Washington
Residency
UCLA
Fellowship
UCLA

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Mark Surrey works at

Southern California Reproductive Center
Rated 7.9
Strongly recommend: 58%Neutral: 18%Don't recommend: 24%7.9

At 7 offices

Beverly Hills
450 N. Roxbury Dr
Beverly Hills, CA 90210
310-277-2393
Santa Barbara
1722 State Street
Santa Barbara, CA 93101
805-569-1950
Ventura
2755 Loma Vista Rd
Ventura, CA 93003
(805) 658-9112
Valencia
27871 Smyth Drive
Valencia, CA 91355
661-441-3590
Bakersfield
100 Old River Road
Bakersfield, CA 93311
661-349-4966
Santa Monica [Closed]
2001 Santa Monica Blvd
Santa Monica, CA 90404
3102462462
Glendale
240 S. Jackson St.
Glendale, CA 91206
818-839-5764
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Explore Clinic

14 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
10
10
Age 36 - 37
7 IUI
5 IVF
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $200K - $499K
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Mark Surrey] recommended single transfer but was open to discussing this with me. Ultimately we did both single and multiple transfers...treatment was specific to me, not just a one size fits all approach...Anything important was always communicated directly from him, not another member of the team. I really appreciated that. Dr. Surrey has a supportive but not emotional method to his treatment. I felt like we really built a strong doctor patient relationship throughout my time. And when something didn’t go according to plan, he was sensitive to it. He had a very calm and friendly demeanor.
It was always a pleasure to go to the clinic [Southern California Reproductive Center] and see them [staff]. I felt like they really knew me and I developed a wonderful relationship with Laura [nurse] and the whole team...I had the most wonderful Ultrasound Tech, Neha! I had other techs as well who were fantastic, but I saw Neha at 90% of my visits. She was so knowledgeable and kind no matter the circumstance...The costs were in line with what we had experienced elsewhere. However, SCRC provided all costs upfront and at the start of each treatment. There were no hidden costs. It removed anxiety to know there wouldn’t be any unforeseen costs.
How was your experience with Mark Surrey at Southern California Reproductive Center?
From our first meeting with Dr. Surrey, I really like him and his thoughts on what would be good initial treatment steps for us. However, I felt there would be much less hand holding, which worried me. But I quickly realized that while I wouldn’t see Dr. Surrey at each visit (for convenience you often just see the nurse and ultrasound tech for quick check-ins) he would call me every time with my results from that day. Anything important was always communicated directly from him, not another member of the team. I really appreciated that. Dr. Surrey has a supportive but not emotional method to his treatment. I felt like we really built a strong doctor patient relationship throughout my time. And when something didn’t go according to plan, he was sensitive to it. He had a very calm and friendly demeanor.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Ask him questions as they arise, he is very open and easy to talk with.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My care from Dr. Surrey and his team was specific to me. I had my own nurse and often saw the same ultrasound tech. They kept in close contact over email and phone with me. I was always able to reach someone when needed. They knew what was going on in each cycle. I felt like their treatment was specific to me, not just a one size fits all approach.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We did IVF cycles with him. He utilized injections and oral or vaginal medication for harvesting/retrieval prep and transfer plans. Our first retrieval prep was cancelled prior to the actual retrieval because of the poor egg numbers he saw. This was hard but I was so glad that he made this decision based on my numbers, it felt personalized, rather than just having me move forward with what would have been a poor retrieval. After that he adjusted my medications and got a better response for our next cycle. His transfer plans also felt specific to me, he adjusted as often as he felt necessary to allow for optimal results.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Laura W. )
Laura was my main nurse, but Olivia and other team members helped as needed. They were all so supportive and wonderful! They always knew what was going on with my cycle, ordered the necessary labs, ultrasounds, etc. They were easy to get in touch with and always responded very quickly to emails. They provided ongoing education when needed and up to date calendars that were easy to follow. They reviewed in detail medication administration so I felt well equipped to administer at home. It was always a pleasure to go to the clinic and see them. I felt like they really knew me and I developed a wonderful relationship with Laura and the whole team.
Describe your experience with Southern California Reproductive Center.
The clinic is beautiful and very well run! It’s effective and efficient. Fertility is rough no matter what you have to do and patients are always a bit on edge. I know I was at different stages of my treatment. I think SCRC accounts for this and tries to ease the concerns and fear that goes with the process. They were also the most upfront with fertility costs than any other doctor I had seen before going to SCRC. It was nice to know that no unforeseen costs would be incurred. I knew everything at the start of each treatment. This removed a lot of anxiety.
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
I had the most wonderful Ultrasound Tech, Neha! I had other techs as well who were fantastic, but I saw Neha at 90% of my visits. She was so knowledgeable and kind no matter the circumstance. We had good and bad ultrasounds and she was always a strong support. She was incredibly professional but also personal to my care. It meant the world to me.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
The costs were in line with what we had experienced elsewhere. However, SCRC provided all costs upfront and at the start of each treatment. There were no hidden costs. It removed anxiety to know there wouldn’t be any unforeseen costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He recommended single transfer but was open to discussing this with me. Ultimately we did both single and multiple transfers. He listened to me and we agreed together that a double embryo transfer was best for my last transfer that resulted in the live birth of our son.
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018 - 2019, Unsuccessful
9
N/A
Age 40 - 41
2 IVF
Endometriosis
Male Factor
PCOS
Latinx
Income $0 - $49K
1st of 3 Docs
Strongly Recommends
Unsuccessful
He [Dr. Mark Surrey] always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings...We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic.
The nursing staff [at Southern California Reproductive Center] was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen...Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
How was your experience with Mark Surrey at Southern California Reproductive Center?
Overall, Dr. Surrey was very great and very pleasant. He always remembered us and our situation. He would always contact us with lab results, new information or just to check in. He was very informative and always presented us with options in moving forward with procedures or testings. Financial stresses and work related challenges have been very present throughout our process. This is probably just a personal/emotional experience, but I felt as though Dr. Surrey was not mindful of our financial struggles. I understand he has an accounting department for that, but sometimes it almost seemed like we were encouraged to take the most expensive procedures/actions to move forward. However, if finances were not an issue, I probably would not feel that way.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Educate yourself as much as possible, talk to others who have gone through IVF treatments successfully and unsuccessful. Don't be afraid to ask questions.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was always very involved. He would personally check in on my fiancé in addition to his nurses calling us as well. If he solely spoke to my fiancé on the phone, he always volunteered to call me directly and relay the information, or encouraged me to call if we had any questions. We had a couple emergency situations, over a weekend, due to hyper-stimulation and Dr. Surrey, literally left the golf course to come see us at his clinic. He was also very warm and friendly and very familiar with our situation, considering all the other patients he has, it made us feel special.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We began with an egg retrieval, followed by a FET cycle a couple weeks later. My fiancé experienced hyper stimulation, severe bloating and swelling. Resulting in 2 taps to remove the excess fluids. The hormone injections may have been too strong for her body. We retrieved 33 eggs, made 5 embryos, 2 were mosaic. Of the 3 viable embryos, two were Day 7 and one was Day 5, which we transferred. Unfortunately our transfer was not a successful pregnancy. A couple months later we decided to do another egg retrieval and freeze. This time Dr. Surrey lowered the hormonal dosage, which prevented hyper stimulation happening again. This time we got 20 eggs and just froze them due to finances at this time.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Paulina)
Paulina was great. Very responsive and thorough with information. The nursing staff was awesome, all very sweet, welcoming and polite. My fiancé had a lot of discomfort with the ultrasound probe. Except with one nurse, Sue. Who was extremely gentle and aware of her sensitivity, so we requested her every time and the nurses would coordinate to make it happen. Olivia was also very helpful, she was aware of our finances and helped in obtaining coupons for medications. Desta was also amazing. He was the phlebotomist that my fiancé always requested as well. She does not like needles, bruises extremely easy and has delicate arms, so his care was highly appreciated!
Describe your experience with Southern California Reproductive Center.
Wonderful clinic. Very nice, clean, plenty of seating, calming environment with lots of natural light. 8am - 10am there is a lot of patients coming and going. The administrative desk can be a little distracted at times. It would sometimes take a few moments to be greeted or acknowledged if they were typing, filing, etc. But overall very nice. The nursing team was awesome, always available, after hours or on the weekends.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Dr. Surrey was very neutral and didn't really encourage one way or the other. He educated us on the tradeoffs.
9
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
5
8
Age 30
2 IUI
2 IVF
PCOS
Poor Egg Quality
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Surrey seemed to treat us like a number overall as he didn't seem overly interested in carefully addressing the issues that came up, including "very poor egg quality". He just wanted to keep trying the same protocol repeatedly despite poor embryo results... I am not sure if this is a lack of knowledge of other methods, trying to keep patients coming back, or disinterest...He often repeats himself while speaking as if he isn't really thinking about what he is saying. he calls to give you news on his car phone, you can hear him driving and often you cannot hear what he is saying because of this. Including when he gives you bad news. His bedside manner is fine but he does not communicate things in a manner that you have time to process and then ask questions.
I had two surgeries [at SCRC] to remove scar tissue in my uterus that they were unsure as to why was there, other than inflammation. Once before FET and once after my miscarriage. When asking about a third round of IVF we were told that the same protocol would be used again...The nursing staff, front desk staff and imaging staff were all wonderful. The nursing staff always were able to answer all the questions that we inevitably had after our brief talks with Dr Surrey. They were fast, very communicative, organized, professional, friendly, and easily the best part of the experience with this office.
How was your experience with Mark Surrey at Southern California Reproductive Center?
He often repeats himself while speaking as if he isn't really thinking about what he is saying. he calls to give you news on his car phone, you can hear him driving and often you cannot hear what he is saying because of this. Including when he gives you bad news. His bedside manner is fine but he does not communicate things in a manner that you have time to process and then ask questions. His staff make up for this failure. He has also gotten short with me when asking questions about why treatment was going poorly and why we weren't changing the approach. He seems set to keep trying the same protocol despite poor results. I am not sure if this is a lack of knowledge of other methods, trying to keep patients coming back, or disinterest.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Do your research on your treatment as you go so that you can be firm in asking for the treatment that you think will be the most helpful.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
The office staff were wonderful and we always felt like we were treated like people by them. Dr. Surrey seemed to treat us like a number overall as he didn't seem overly interested in carefully addressing the issues that came up, including "very poor egg quality". He just wanted to keep trying the same protocol repeatedly despite poor embryo results.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I did two rounds of IVF, both with standard amounts of the stims meds. Round 1 barely managed to get 6 day embryo and a 7 day embryo. I was told this was due to poor egg quality. The next round no changes were made to protocol. No embryos resulted. I got 29 eggs the first time and 32 the second. I was told that getting more eggs was better and that it would not make them poorer quality, despite current research possibly suggesting otherwise. After the first round we did a frozen transfer, became pregnant, then found it to be a blighted ovum and miscarried. The embryos were both genetically normal and they were unsure what caused the issue. I had two surgeries to remove scar tissue in my uterus that they were unsure as to why was there, other than inflammation. Once before FET and once after my miscarriage. When asking about a third round of IVF we were told that the same protocol would be used again.
Describe your experience with your nurse at Southern California Reproductive Center.
The nursing staff, front desk staff and imaging staff were all wonderful. The nursing staff always were able to answer all the questions that we inevitably had after our brief talks with Dr Surrey. They were fast, very communicative, organized, professional, friendly, and easily the best part of the experience with this office.
Describe your experience with Southern California Reproductive Center.
Organized, professional, very communicative and friendly. They always do their best to get you quickly seen, never make you feel bad for having questions and are just generally very helpful. They are very busy but I feel this is to be expected. Honestly our only issue was with our Dr. not wanting to change our protocols to possibly address our specific needs.
5
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
8
10
Age 40
Unexplained
European
Ashkenazi Jewish
Native American
Income $100K - $199K
Business Executive
Only Doc Seen
Neutral
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Mark Surrey] followed up with me in a timely manner about our test results, next steps, and about what to expect from the treatment. He carries himself in an approachable way, so you are comfortable asking question and having him elaborate on any part of your treatment...Because of my age (40) and the amount of time we’ve been trying to conceive for, we were recommended IVF treatment...He presented as very capable at his job, and wished me well in the process. He was courteous and professional. He asked questions to get to know more about me.
Madelynn [nurse at SCRC] was very warm and helpful in describing the total process we would go through, what our next steps would be, and what to expect financially, emotionally and physically. She has been absolutely wonderful to work with...The team is very good at following up quickly on paperwork and testing results. They have been very helpful and kind, and act professionally. They are experienced and skilled. They are excellent at taking blood, I didn’t even feel the needle enter or exit my arm. Also, very excellent at ultrasounds. I fully trust the clinic in their ability to help me.
How was your experience with Mark Surrey at Southern California Reproductive Center?
He is professional and courteous, very straightforward and tried to show sympathy and understanding of your personal situation. He said that he wanted to get to know my personal history that led me to his practice and asked question to get to know me and my husband better. He followed up with me in a timely manner about our test results, next steps, and about what to expect from the treatment. He carries himself in an approachable way, so you are comfortable asking question and having him elaborate on any part of your treatment.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is skilled at his work and is able to answer any questions you have in this area.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He presented as very capable at his job, and wished me well in the process. He was courteous and professional. He asked questions to get to know more about me.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I have high egg count and my husband has a high sperm count. However we’ve experienced secondary infertility. Because of my age (40) and the amount of time we’ve been trying to conceive for, we were recommended IVF treatment
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madelynn)
Madelynn was very warm and helpful in describing the total process we would go through, what our next steps would be, and what to expect financially, emotionally and physically. She has been absolutely wonderful to work with.
Describe your experience with Southern California Reproductive Center.
They are prompt on answering all of your questions, and routing you to the right person if they can't answer a question. The team is very good at following up quickly on paperwork and testing results. They have been very helpful and kind, and act professionally. They are experienced and skilled. They are excellent at taking blood, I didn’t even feel the needle enter or exit my arm. Also, very excellent at ultrasounds. I fully trust the clinic in their ability to help me.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
I have Progyny insurance, so have very little out of pocket cost.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
I will elect for eSET because I had a high risk pregnancy in the past and because of my age.
8
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2019, Unknown Success
9
10
Age 34
1 IVF
1 Egg Freezing
1 Embryo Freezing
Male Factor
European
Other
Income $100K - $199K
Nurse or HC Services
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Surrey] read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent >2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it. ... We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
The clinic [So Cal Reproductive Center] itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over. ... Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
How was your experience with Mark Surrey at Southern California Reproductive Center?
He read through our history with IVF prior to our consultation therefore all questions were made to clarify versus tell our whole story all over again. He spent >2 hours with us running tests needed to evaluate (way more than any other doctor we had been with). He did a great job at explaining everything without sugar coating it.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is worth it so if hesitant with your current doctor, Dr. Surrey is worth the second, third, fourth opinion
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
My first doctor was more friend than doctor, my second and third treated me like a number, and so far with Dr. Surrey I feel like a human being treated by an extremely knowledgeable doctor
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
So fat Dr. Surrey has had more items assessed than any other doctor therefore I can say that his protocols are more thorough. We are still in the early stages, but I feel he has gathered more information on me than any other clinic/doctor
Describe your experience with the nursing staff at Southern California Reproductive Center.
Following our consultation, the nursing staff never had to go back and forth to ask Dr. Surrey what was needed - it was as if they already new (good communication)
Describe your experience with Southern California Reproductive Center.
The clinic is very clean and seemed well managed. The clinic itself is very busy - we had to wait 1 hour after our schedule time due to a surgery going overtime. Advice to people attending the clinic, prepare to be there longer than expected - set aside plenty of time for if the appt is pushed back and if it runs over.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
To be honest, I'm currently waiting to hear back from the financial department to find out the total costs.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
We will see this year as I'm currently preparing for an egg retrieval
9
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
5
6
Age 29
2 IUI
Male Factor
PCOS
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Dr. Surrey was kind and polite. However, he rushed each visit with him and was not very willing to answer questions. He avoided some questions or brushed them off. He did not really explain procedures and risks. I left each appointment with unanswered questions. ... However, with Dr. Surrey, I felt like a number. ... He also did not describe treatment in great detail.
The clinic [SCRC] was great at taking my messages and relaying them back to the team. I was always called back the same day. I liked that the clinic had some hours Saturday mornings. They worked with me and my crazy schedule. ... Maddie [nurse] was very kind and professional. She was very good about notifying me of the treatment plan and updates. She always called back same day, though oftentimes it was end of day. She did have a little difficulty with my prescriptions but communicated everything upfront with me
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr. Surrey was kind and polite. However, he rushed each visit with him and was not very willing to answer questions. He avoided some questions or brushed them off. He did not really explain procedures and risks. I left each appointment with unanswered questions.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Write down all of your questions and make sure you don't leave without them being answered.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
The staff at the clinic treated me like a human. However, with Dr. Surrey, I felt like a number. He was very hurried and did not thoroughly answer my questions. He also did not describe treatment in great detail. I had to ask the staff for more information later.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
Letrozole with TI, Clomid with TI, Letrozole and Novarel for IUI, Clomid with Metformin and Prednisone and Novarel for IUI
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maddie)
Maddie was very kind and professional. She was very good about notifying me of the treatment plan and updates. She always called back same day, though oftentimes it was end of day. She did have a little difficulty with my prescriptions but communicated everything upfront with me
Describe your experience with Southern California Reproductive Center.
The clinic was great at taking my messages and relaying them back to the team. I was always called back the same day. I liked that the clinic had some hours Saturday mornings. They worked with me and my crazy schedule.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
$370 for IUI, $19,000 plus meds for IVF
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N.a
5
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
6
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
10
10
Age 35
PCOS
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I felt that Dr Surrey was very knowledgeable with what my condition was. He let us know the options we had and also made us feel that if we had any questions or hesitations that we could always call and ask him....I was on birth control at the beginning to regulate my period after I was taking my stimulation’s and that was determined by the ultrasounds and what my levels where at the time which was follistum and menopur. Before my retrieval I was given antibiotics to help with any bacteria infections.
The clinic [SCRC] was great easy to find in Santa Barbara it was clean and the staff was awesome. The front desk always called to confirm appointments and they were on it with all the information. They were also great with emails sometimes it was hard to get down to the clinic so if we were able to do it over email or fax they always made it work for us.... The staff was awesome always made me feel very comfortable and they always made me feel important which is a great feeling when you feel so many emotions.
How was your experience with Mark Surrey at Southern California Reproductive Center?
I felt that Dr Surrey was very knowledgeable with what my condition was. He let us know the options we had and also made us feel that if we had any questions or hesitations that we could always call and ask him.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Make sure to have all your questions written down because he will take the time to answer them but it’s better to be prepared when you meet with him.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
The staff is really awesome at the clinic the nurse Maddie always made me feel very comfortable and they all were very professional.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I was on birth control at the beginning to regulate my period after I was taking my stimulation’s and that was determined by the ultrasounds and what my levels where at the time which was follistum and menopur. Before my retrieval I was given antibiotics to help with any bacteria infections.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madilyn Will)
The staff was awesome always made me feel very comfortable and they always made me feel important which is a great feeling when you feel so many emotions.
Describe your experience with Southern California Reproductive Center.
The clinic was great easy to find in Santa Barbara it was clean and the staff was awesome. The front desk always called to confirm appointments and they were on it with all the information. They were also great with emails sometimes it was hard to get down to the clinic so if we were able to do it over email or fax they always made it work for us. Just overall great staff.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
Around 20,396
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He wanted to retrieve the healthy ones and that was his main concern. If I choose multiples then I would have to talk about the chances of having twins.
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2010 - 2019, Unknown Success
10
10
Age 34 - 43
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
European
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Surrey will tell you exactly how it is and what to expect. Weather you are ready for it or not...We have been working with Dr Surrey for so long that I feel he really cares for us and our having a baby...is a no nonsense kind of doctor. Is always straight forward and direct when it comes to answering questions or informing us on what is going on. He is extremely knowledgeable and we feel that we are in good hands with him and his team.
[Southern California Reproductive Center] is a state of the art clinic. And it seems to run like a well oiled machine. The staff all works well together, and they have a surgery center on site. All the staff that we have met are really nice and caring. Sometimes you have to leave a couple messages before the doctor will get back to you because they have so many offices...All the nurses that we have felt with at dr Surrey office have been great...
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr Surrey is a no nonsense kind of doctor. Is always straight forward and direct when it comes to answering questions or informing us on what is going on. He is extremely knowledgeable and we feel that we are in good hands with him and his team.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Dr Surrey will tell you exactly how it is and what to expect. Weather you are ready for it or not.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
We have been working with Dr Surrey for so long that I feel he really cares for us and our having a baby.
Describe your experience with the nursing staff at Southern California Reproductive Center.
All the nurses that we have felt with at dr Surrey office have been great.
Describe your experience with Southern California Reproductive Center.
This is a state of the art clinic. And it seems to run like a well oiled machine. The staff all works well together, and they have a surgery center on site. All the staff that we have met are really nice and caring. Sometimes you have to leave a couple messages before the doctor will get back to you because they have so many offices.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
They were willing to transfer either one or two but told us that if they do two the chances for twins is really high and all the complications that can come with that.
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 34
1 Fertility Medications
Male Factor
PCOS
European
Income $50K - $99K
Marketer or PR
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Surrey talked to me like I was stupid, he barely acknowledged my feelings or emotions about test results or diagnosis and didn’t even ask about how I wanted to approach my treatment plan. Cold bedside manner and very impersonal. ... I had a horrible experience with him. Not only did he misdiagnose me but he didn’t do the necessary blood work needed to prove my diagnosis was correct. Because of this misdiagnosis I spent months convinced I had PCOS when I actually didn’t.
They [Southern California Reproductive Center] made me feel like a number and made me feel broken. ... When I switched doctors they failed to send my paperwork over in a timely manner which resulted in my new doctor having to run all the tests over again. ... Everyone [nurses] acted like I was inconveniencing them when I asked questions or tried to be proactive about my treatment. ... I’m still receiving bills from them which only adds insult to injury.
How was your experience with Mark Surrey at Southern California Reproductive Center?
I had a horrible experience with him. Not only did he misdiagnose me but he didn’t do the necessary blood work needed to prove my diagnosis was correct. Because of this misdiagnosis I spent months convinced I had PCOS when I actually didn’t.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr Surrey talked to me like I was stupid, he barely acknowledged my feelings or emotions about test results or diagnosis and didn’t even ask about how I wanted to approach my treatment plan. Cold bedside manner and very impersonal.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I did one round of Letrozole with Dr Surrey and was so put off by him that I switched doctors.
Describe your experience with the nursing staff at Southern California Reproductive Center.
Everyone acted like I was inconveniencing them when I asked questions or tried to be proactive about my treatment.
Describe your experience with Southern California Reproductive Center.
I was very unhappy with the clinic overall so would not recommend them. They made me feel like a number and made me feel broken. I can’t give any strengths because I was so unhappy. I’m still receiving bills from them which only adds insult to injury.
What specific things went wrong at Southern California Reproductive Center?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at Southern California Reproductive Center.
When I switched doctors they failed to send my paperwork over in a timely manner which resulted in my new doctor having to run all the tests over again.
0
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
10
10
Age 36 - 37
1 IUI
Donor Sperm
Other
European
Native American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Surrey] seems very knowledgeable and explains the process. He listens to the patient and is flexible to accommodate patient needs. I really appreciate not feeling judged and that he just wants to help me reach my goal of having a child. ... He initially recommended IVF because of my age and a previous c-section. However, I was not comfortable with the cost and wanted to try IUI instead and he was willing to accommodate me.
The [Southern California Reproductive Center] are all very responsive, kind and welcoming. I appreciate being treated like a human. The respond to emails and phone calls promptly. Also when they had an upcoming holiday closure during my cycle they made sure to let me know. ... She [nurse] was prompt, a good communicator and willing to explain when I had questions. ... The costs for IUI were reasonable.
How was your experience with Mark Surrey at Southern California Reproductive Center?
He seems very knowledgeable and explains the process. He listens to the patient and is flexible to accommodate patient needs. I really appreciate not feeling judged and that he just wants to help me reach my goal of having a child.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
He is wonderful, and seems to be very knowledgeable. If you haven't seen him, do!
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He explains the process and his reasoning for what he recommends. He is professional and kind.
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
He initially recommended IVF because of my age and a previous c-section. However, I was not comfortable with the cost and wanted to try IUI instead and he was willing to accommodate me.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madilynn Wills)
She was prompt, a good communicator and willing to explain when I had questions.
Describe your experience with Southern California Reproductive Center.
The are all very responsive, kind and welcoming. I appreciate being treated like a human. The respond to emails and phone calls promptly. Also when they had an upcoming holiday closure during my cycle they made sure to let me know.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
Billing insurance for ultrasounds etc. The costs for IUI were reasonable.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
N/A
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
10
10
Age 34 - 35
6 IVF
Male Factor
Unexplained
Other
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
[Dr. Mark Surrey] called me personally for every step. Good news, bad new and the hard news. He saw me almost every appointment in my first round...believes in genetic testing so that you can pick the best possible embryos...He is very compassionate and doesn’t treat you like just a number...I won’t stop IVF treatments until he tells me “that’s it”
The strengths [of Southern California Reproductive Center] are the technology they have. The Embryoscope, the genetic testing. The experienced doctors. They are a bit pricey but then again they are the best. They have offices everywhere which is nice and convenient. I enjoyed going to the Beverly Hills office though as it felt like home...[the nursing staff] responded always within the same day!
How was your experience with Mark Surrey at Southern California Reproductive Center?
He has been a very amazing doctor. My fear is I know he is the best and world renown and it scares me not even he can help us get our miracle baby =*( I Have faith in Doctor surrey and I won’t stop IVF treatments until he tells me “that’s it”
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Ask questions, and know your plan! He is very compassionate and doesn’t treat you like just a number! His main goal Is for you and your spouse to start a family!
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Dr surrey called me personally for every step. Good news, bad new and the hard news. He saw me almost every appointment in my first round and my 2nd round was during The covid pandemic and he was talking me through it day by day!
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
We had to get my husbands sperm count up so we went to go see his colleague Dr Phillip wearthman. We did a surgery on him and even did ICSI to pick the best sperm!
Describe your experience with the nursing staff at Southern California Reproductive Center.
They did great with entails which I enjoy because I hate talking on the phone. They responded always within the same day!
Describe your experience with Southern California Reproductive Center.
The strengths are the technology they have. The Embryoscope, the genetic testing. The experienced doctors. They are a bit pricey but then again they are the best. They have offices everywhere which is nice and convenient. I enjoyed going to the Beverly Hills office though as it felt like home
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
We did the rounds of IVF cost, genetic testing costs, embryos scope costs, clinic cost for day of egg retrieval’s and anesthesia costs for day of egg retrieval
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
Since I have a unicornate uterus I can only transfer one embryo at a time. However dr surrey believes in genetic testing so that you can pick the best possible embryos
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Beverly Hills
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unknown Success
8
8
Age 36 - 39
3 IVF
Other
Income $50K - $99K
Neutral
Neutral
Success w/ Doc Not sure
Dr Surrey is a very intelligent doctor. He knows this field very well. I am very satisfied with the the type of work he has done on me so far. [He] is very caring and listens to patients concerns...Due to low egg count he upped my meds in order to have the result we need to get a good amount of eggs
Right now the weakness [at SCRC] is answering phones and trying to get a hold of a nurse. When Maddy left you can see a little decline in the communication in that office. I hope they are able to figure it out because they are all good nurses...The monitoring appoints were scheduled but sometimes you would have to wait a few because there were so many patients on certain days...It was close to $20,000 for egg retrieval process which didn’t include medication and the transfer was about $8,000
How was your experience with Mark Surrey at Southern California Reproductive Center?
Dr Surrey is a very intelligent doctor. He knows this field very well. I am very satisfied with the the type of work he has done on me so far. Dr Surrey is very caring and listens to patients concerns
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Be opened
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
Very caring and answered all questions
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
Due to low egg count he upped my meds in order to have the result we need to get a good amount of eggs
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maddie )
When Maddy was my nurse she was always available for every question I had. She was so compassion about my journey I was going through
Describe your experience with Southern California Reproductive Center.
Right now the weakness is answering phones and trying to get a hold of a nurse. When Maddy left you can see a little decline in the communication in that office. I hope they are able to figure it out because they are all good nurses
Describe your experience with your monitoring appointments at Southern California Reproductive Center.
The monitoring appoints were scheduled but sometimes you would have to wait a few because there were so many patients on certain days but the nurses did there best to ge you in at your appointment time
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
It was close to $20,000 for egg retrieval process which didn’t include medication and the transfer was about $8,000
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
No he had no comment on any
8
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
8
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
10
10
Age 35
3 IUI
1 IVF
Other
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Mark Surrey is very straight forward and tells you exactly how it is, no sugar coating. He also let you decide if you wanna transfer more than one embryo, but definitely tells you about all the risks. He’s calm, confident, and good bed side manners...I felt cared for, and enjoyed every interaction I had with both dr. Surrey...Don’t expect to be charmed
The [Southern California Reproductive Center] clinic is very fresh and clean, all the nurses are very professional, they’re sweet and helpful. Parking is also easy, and all the big procedures are done in the same building. Dr. Surrey is also in Beverly Hills so you’ll only see him for the most important meetings or procedures...I felt cared for, and enjoyed every interaction I had with both dr. Surrey and the staff.
How was your experience with Mark Surrey at Southern California Reproductive Center?
Mark Surrey is very straight forward and tells you exactly how it is, no sugar coating. He also let you decide if you wanna transfer more than one embryo, but definitely tells you about all the risks. He’s calm, confident, and good bed side manners.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
Don’t expect to be charmed, he’s honest and straight forward what he things you might need, or need to do.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
I felt cared for, and enjoyed every interaction I had with both dr. Surrey and the staff.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Madi and Vicky)
They were all varm, happy and very sweet!
Describe your experience with Southern California Reproductive Center.
The clinic is very fresh and clean, all the nurses are very professional, they’re sweet and helpful. Parking is also easy, and all the big procedures are done in the same building. Dr. Surrey is also in Beverly Hills so you’ll only see him for the most important meetings or procedures.
Describe Mark Surrey's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Southern California Reproductive Center.
He lets you decide, but will definitely inform you about pros and cons.
10
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2020, Unknown Success
6
7
Age 28
Fertility Medications
Male Factor
Other
Income $0 - $49K
Only Doc Seen
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
He [Dr. Mark Surrey] was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further...I felt very comfortable in his office...I have not had any treatments yet. He recommended ivf...Also for patients who don’t have insurance I think it’s be good to give them the price of the tests he like to perform before performing.
The clinic [Southern California Reproductive Center] was in a perfect location with perfect parking. The office is cozy. The clinics strengths is their education. They are knowledgeable. They are available at squeezing you in for appointments in a short amount of time...$11,750 for ivf and $3000-8000 for medications...He [Dr. Mark Surrey] was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further...I felt very comfortable in his office...I have not had any treatments yet. He recommended ivf...Also fo
How was your experience with Mark Surrey at Southern California Reproductive Center?
He was nice and was ready to get started when I was. He was able to get me in for appointments ASAP. I wish he would have elaborated on my labs and about the ovulation & Amh results further. Also for patients who don’t have insurance I think it’s be good to give them the price of the tests he like to perform before performing. Other then that I felt very comfortable in his office.
What's one piece of advice would you give a prospective patient of Mark Surrey at Southern California Reproductive Center?
To be more aware of telling patients without insurance what the costs of everything would be.
During treatment, were you treated like a number or a human with Mark Surrey at Southern California Reproductive Center?
He made me feel comfortable
Describe the protocols Mark Surrey used in your cycles at Southern California Reproductive Center and their degree of success.
I have not had any treatments yet. He recommended ivf.
Describe your experience with your nurse at Southern California Reproductive Center. (Assigned nurse: Maddie )
Very nice
Describe your experience with Southern California Reproductive Center.
The clinic was in a perfect location with perfect parking. The office is cozy. The clinics strengths is their education. They are knowledgeable. They are available at squeezing you in for appointments in a short amount of time.
Describe the costs associated with your care under Mark Surrey at Southern California Reproductive Center.
$11,750 for ivf and $3000-8000 for medications
6
Doctor
Mark Surrey
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
7
Clinic
Southern California Reproductive Center
Santa Barbara
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources