Mary Rausch

Dr.Rausch seems nice and she is data driven. I appreciate how she does not sugar coat and she will tell you how it is. I just wished her communication between patients was more accessible...The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.

The clinic seems very disorganized. Very difficult get someone on the phone. You call and leave messages and they call you back hours later. Lots of phone tag. Sometimes I don't even get a return call till the next day. They also don't check their email daily so if you email them you may not get a response till days later...Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.

How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Be prepared to ask questions and advocate for yourself. No one will hold your hand there. If you are not on top of them, you will get lost.

During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

The three failed transfers that I had, Dr.Rausch never called me. The nurse called to give results. And when I wanted to speak with Dr.Rausch I needed to make an appointment with her.

Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

After my second failed FET, she suggested doing a Reciptiva, ERA, Emma, Alice biopsy. She said the data isn't there but it would hurt to test. She also did RPL labs after my spontaneous pregnancy.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Ying and Vahida)

Most nurses there seemed nice. Some were better than others. Vahida really goes out of her way to help you.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Describe your experience with your monitoring appointments at Northwell Health (FKA North Shore Long Island Jewish).

Some days the wait is short, some days the wait is long like an hour.

Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).

Most of my cycles where covered by insurance except my last FET which was $4,500.

Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

For pgt tested embryo she would only transfer one at a time. Not sure for untested embryos.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to call in prescriptions to pharmacy
Failed to call with results
Provided conflicting information
Failed to convey critical information

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

For my first FET I was doing a natural transfer. I've been going to the clinic daily for morning monitoring and bloodwork and not one person mentioned to me I will need supplemental progesterone. So the day before transfer which was a Saturday, a covering nurse calls to tell me to start progesterone that night and by that time, my pharmacy was closed. So I was unable to start the progesterone that evening. There was another incident with my third medicated FET when I was unable to answer the phone regarding my PIO dose and when I called back the nurse wasn't sure if I needed 1ml or 1.5ml. Also when I had RPL labs drawn,my initial results came back abnormal but they repeated 2 days later and the results were normal.. so it must have been a lab error. You will not view results, there is no portal. And they do not email you results unless you ask for it everytime. We never got results from my husband second semen analysis until I had another consult with Dr.Rausch few months later. I was also never told I had a chaotic embryo till months later.

Doctor

Mary Rausch

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

2017 - 2019, Successful

Age 31 - 33

1 IVF

Male Factor

European

Income $200K - $499K

Consultant

Only Doc Seen

Strongly Recommends

Successful

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

[Dr. Mary Rausch] was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way...has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with. Nurse

The Clinic [Northwell Health] was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time...nursing staff was excellent...I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.

How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Dr rausch was an excellent doctor that has now gotten me pregnant twice. While she is busy (as all doctors are) I felt that she was there for me (or one of her colleagues) every step of the way through ivf.

What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Have patience going through the ivf process. Know that it will be financially and physically stressful, but the results are worth it.

During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Dr rausch was with me from day1 of my diagnosis through graduating to my ob for now baby #2. She has been a great doctor every step of the way.

Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I was monitored daily during egg retrieval because I had a lot of eggs. I ended up hyper stimulating, which delayed embryo transfer 1 month. I trusted dr rauschs decision to delay transfer. She also recommended pgs, which I am extremely glad I did, as it made me feel comfortable declining genetic testing while I was pregnant (which in some cases result in miscarriage). Finally she only recommended transferring one embryo, which I continue to be very happy with.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Kathy g)

Northwell fertility nursing staff was excellent

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

The Clinic was great. only weaknesses are some administrative headaches: calling could be challenging to get a hold of the nursing team (auto prompts that send you to nobody), and I had some issues with medications getting sent to the wrong pharmacies, resulting in the need to rush order/pay out of pocket for some expensive meds. Otherwise beyond some administrative headaches, the clinic was amazing, the staff was warm and friendly, which helped immensely getting through a very difficult time.

Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).

I hit my insurance out of pocket max so I am unsure what the true cost was

Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Dr rausch recommended single embryo transfer which I am very happy with.

Doctor

Mary Rausch

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

2010 - 2011, Successful

Age 32 - 33

2 IUI

1 IVF

Male Factor

Ashkenazi Jewish

Income $200K - $499K

Doctor

2nd of 3 Docs

2 IUI With Other Docs

Strongly Recommends

Doesn't Recommend

Successful

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

She is a good doctor [Dr. Rausch] - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice...We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.

I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there [North Shore Long Island Jewish]. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism...it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records.

How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

She is a good doctor - sensitive to my concerns, answered my questions. I feel that she was frank in giving me the likelihood that various procedures would work. The issue was that I didn't see her very often. It was much more often other doctors in the practice.

What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

You need to be open to seeing the other doctors most of the time.

During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

She was open to my concerns, and addressed them. We had an informative IVF consultation with her where she answered our questions.

Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

I had had 2 IUI's (after 2 previous IUI's elsewhere), all unmedicated. We tried Clomid for IUI's, but we cancelled the cycles because I responded to Clomid too much for me to feel comfortable (I didn't want multiples). We reduced the Clomid dose and I still responded too much. So we opted to then move to single embryo transfer IVF. I was lucky to get pregnant on my first cycle.

Describe your experience with the nursing staff at Northwell Health (FKA North Shore Long Island Jewish).

They taught me how to use the medications, which was fine. Carol (I think her name was) gave me a calendar of the treatment plan, but she explained it to me one week off from what it actually ended up being. I think she was confused. But it was an unfortunate mistake because I ended up scheduling work stuff on what ended up being the wrong week, and later had to cancel my work stuff. (Pretty inconvenient.) Many of the nurses were nice, but some were not nice. For example, I was once at a satellite clinic in Forest Hills and needed to give a urine sample. They asked me to bring it into the waiting area and wait in line. That seemed embarrassing to me - to hold my cup of pee in front of everyone - so I tried to give it to them via a side door. They refused. They made me hold my cup of pee in the waiting area, waiting in line. I was also livid with the nurse Carol when I tried to request my records and transport my embryos (this was years later, when I lived elsewhere). She kept messing up. Like she would e-mail me to the wrong e-mail address. I would call her and she wouldn't call me back, assuming that things worked themselves out. Really unprofessional. Not detail-oriented at all. Meanwhile, I was really stressed out that my embryos wouldn't end up getting transported properly, in time for my cycle. Such a frustrating experience.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

I won't say that it was 100% bad, obviously, but I had so, so many negative experiences there. Overall, there's a widespread customer service issue at that clinic. Some of it is rudeness. Some of it is unprofessionalism. I had a doctor say something really insensitive to me there, and I felt really lousy when that happened. (The story: I wasn't responding well to the IVF medication, so they kept upping my dose, and I was getting nervous if the cycle would be a bust. So the doctor walks into the room and says to me "boy, aren't you on a lot of medication?!" Why would he say that to me?? Duh, I was on a lot of medication. But it's just not something you say to someone who is stressed out and hormonal and worried they will never be able to have children.) I also had a hell of a time when I needed to transfer my records. I needed to transfer them twice because I kept moving to new states (and thus new clinics). Every time, it was like pulling teeth to get my records. One time, someone in the office went on vacation, and my records request just sat there on their desk. No one dealt with it. Another time, the records were in a storage facility, and - oops! - the courier forgot to get my records. But, seriously, it was like that over and over and over. Transfering records and transporting embryos was a huge project, like a part-time job, to deal with this clinic. It got so messed up that I wasn't sure if the transport was going to happen. I just can't emphasize enough how bad their office is run. I have called and yelled at the office manager at least a couple of times. It's just such a shame. They gave me an amazing gift, which was having my children. But I just have such negative memories of that clinic. It's like, it's bad enough to go through infertility, but then to also deal with rude/unprofessional people. I wish I could say they have changed since I was a patient there 6 years ago, but I know from dealing with them more recently (for transferring records and transporting embryos), that they still have major issues over there.

Describe Mary Rausch's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northwell Health (FKA North Shore Long Island Jewish).

Doctors were respectful of my decision. I also asked for remaining embryos to be frozen singly. They said that it was good that I requested that, because presumably they are used to freezing in pairs.

What specific things went wrong at Northwell Health (FKA North Shore Long Island Jewish)?

Failed to send your chart to another clinic

Describe the specific things that went wrong at Northwell Health (FKA North Shore Long Island Jewish).

I described above how their clinic is poorly run. So super frustrating.

Doctor

Mary Rausch

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

2019, Successful

Age 40

1 IUI

Diminished Ovarian Reserve

Poor Egg Quality

European

Income $100K - $199K

Teacher

Only Doc Seen

Strongly Recommends

Successful

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.... She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.

Strength [of Northwell Health]: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.... Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.

How was your experience with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

She is the most compassionate doctor I have come across. I genuinely feel that she has my best interests at heart. She took the time to thoroughly explain my test results and the IVF procedure. She is extremely knowledgeable and trustworthy. Above all, I felt that she truly cares about her patients.

What's one piece of advice would you give a prospective patient of Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Be prepared with all of your questions. She will take the necessary time to answer all each question thoroughly and honestly.

During treatment, were you treated like a number or a human with Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish)?

Dr. Rausch is extraordinarily compassionate. She demonstrated sensitivity towards my situation and history of miscarriage.

Describe the protocols Mary Rausch used in your cycles at Northwell Health (FKA North Shore Long Island Jewish) and their degree of success.

IVF, which was converted to IUI due to only 2 follicles teaching the desired measurements. I was on 300 mL of Menopur and 300 mL of Gonal-f, in addition to 0.25 mg of Cetrotide. I was also administered Clomid for 5 days.

Describe your experience with your nurse at Northwell Health (FKA North Shore Long Island Jewish). (Assigned nurse: Doreen )

Doreen was extremely compassionate. She took the time to ease my anxiety and explain procedures in detail.

Describe your experience with Northwell Health (FKA North Shore Long Island Jewish).

Strength: I was able to get an appointment right away, even as a new patient Weakness: inability to contact front desk and most times, you must leave a voicemail. It is difficult to get someone on the phone. The phone is not answered at all on weekends.

Describe the costs associated with your care under Mary Rausch at Northwell Health (FKA North Shore Long Island Jewish).

$7,000 copay for IVF (Emblem Health)

Doctor

Mary Rausch

Humanity

Communication

Frequency Seen

Trustworthiness

Compassion

Explained risks

Adaptability

Clinic

Northwell Health (FKA North Shore Long Island Jewish)

Manhasset

Operations

Scheduling

Billing Department

Nursing Staff

Clinic Atmosphere

Educational Resources

Review of

Mary Rausch Northwell Health (FKA North Shore Long Island Jewish)

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