How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr Stephenson is a brilliant scientist. However, if your issues do not lie squarely within her interest of study, she shrugs you off. She is uninterested in the work of other doctors and does not care to try methods common at other clinics. As a patient, I did not feel that she took a personal interest in our case. She is always rushed, often running off to a conference, and her post-procedure write-ups regularly included errors.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
Do your research ahead of time. Have your questions ready and your history clearly written out. If you are interested in a specific treatment, bring supporting documents with you. Don't read into her tone; she talks to everyone that way.
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
The majority of our appointments were spend correcting information that was put into the system wrong. Even after two years of treatment, she still looked at me like I was a stranger every time she saw me.
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
I primarily saw Dr Stephenson for RPL management. She is an advocate of TLC aka weekly first trimester ultrasounds. She also very carefully monitors TSH.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Nurses tend to return calls by close of business the following day. They are generally compassionate. Their attention during procedures is excellent. Unfortunately, it wasn't clear if they were actually passing on information (from calls) to the doctors. There were several occasions where I felt as if they were making decisions for the doctors.
Describe your experience with University of Illinois at Chicago.
The clinic shares a waiting room with MFMs and OBs. For doctor's appointments, it is common to wait with obviously pregnant women and children. Monitoring is done before this other section of the clinic is open. The clinic is part of a very large health system so you have the potential to benefit from many doctors, in many specialities.
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Dr Stephenson's care was mostly covered under my insurance. The only exception was the EFT (Endometrium Function Test) which cost $600.
What specific things went wrong at University of Illinois at Chicago?
- Failed to call in prescriptions to pharmacy
- Failed to call with results
- Failed to order appropriate test
- Provided conflicting information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Illinois at Chicago.
I've had to call multiple times to get RXs called in. I've had temps call me when cycles have failed (rather than the regular nurse or the RE). There was an instance when the doctor said I was okay to cycle and the nurse disagreed. In the time it took to clear up the confusion the cycle filled and I was delayed two months.