Rated 5.2
Strongly recommend: 42%Don't recommend: 58%5.2
42% strongly recommend
4 reviews
Humanity
5
5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
6.5
6.5
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.3
4.3
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
2.8
Poor
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of British Columbia
Residency
U. of British Columbia
Fellowship
U. of British Columbia

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Mary Stephenson works at

University of Illinois at Chicago
Rated 7.6
Strongly recommend: 50%Neutral: 25%Don't recommend: 26%7.6

At 1 office

Chicago
1801 West Taylor St
Chicago, IL 60612
312.355.4205
Explore Clinic

2 patient reviews filtered by:

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2016 - 2017, Unsuccessful
NPS
3
NPS
5
Age 38 - 39
2 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr Stephenson is a brilliant scientist. However, if your issues do not lie squarely within her interest of study, she shrugs you off. She is uninterested in the work of other doctors and does not care to try methods common at other clinics. As a patient, I did not feel that she took a personal interest in our case. She is always rushed, often running off to a conference, and her post-procedure write-ups regularly included errors...I primarily saw Dr Stephenson for RPL management
The clinic [UIC - Chicago] shares a waiting room with MFMs and OBs. For doctor's appointments, it is common to wait with obviously pregnant women and children. Monitoring is done before this other section of the clinic is open...I've had to call multiple times to get RXs called in. I've had temps call me when cycles have failed (rather than the regular nurse or the RE). There was an instance when the doctor said I was okay to cycle and the nurse disagreed. In the time it took to clear up the confusion the cycle filled and I was delayed two months.
How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr Stephenson is a brilliant scientist. However, if your issues do not lie squarely within her interest of study, she shrugs you off. She is uninterested in the work of other doctors and does not care to try methods common at other clinics. As a patient, I did not feel that she took a personal interest in our case. She is always rushed, often running off to a conference, and her post-procedure write-ups regularly included errors.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
Do your research ahead of time. Have your questions ready and your history clearly written out. If you are interested in a specific treatment, bring supporting documents with you. Don't read into her tone; she talks to everyone that way.
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
The majority of our appointments were spend correcting information that was put into the system wrong. Even after two years of treatment, she still looked at me like I was a stranger every time she saw me.
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
I primarily saw Dr Stephenson for RPL management. She is an advocate of TLC aka weekly first trimester ultrasounds. She also very carefully monitors TSH.
Describe your experience with your nurse at University of Illinois at Chicago. (Assigned nurse: Karen)
Nurses tend to return calls by close of business the following day. They are generally compassionate. Their attention during procedures is excellent. Unfortunately, it wasn't clear if they were actually passing on information (from calls) to the doctors. There were several occasions where I felt as if they were making decisions for the doctors.
Describe your experience with University of Illinois at Chicago.
The clinic shares a waiting room with MFMs and OBs. For doctor's appointments, it is common to wait with obviously pregnant women and children. Monitoring is done before this other section of the clinic is open. The clinic is part of a very large health system so you have the potential to benefit from many doctors, in many specialities.
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Dr Stephenson's care was mostly covered under my insurance. The only exception was the EFT (Endometrium Function Test) which cost $600.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at University of Illinois at Chicago.
I've had to call multiple times to get RXs called in. I've had temps call me when cycles have failed (rather than the regular nurse or the RE). There was an instance when the doctor said I was okay to cycle and the nurse disagreed. In the time it took to clear up the confusion the cycle filled and I was delayed two months.
3
Doctor
Mary Stephenson
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Trustworthiness
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
5
Clinic
University of Illinois at Chicago
Chicago
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
1
NPS
3
Age 39
Recurrent Pregnancy Loss
Prefer not to answer
Income $100K - $199K
Business Executive
3rd of 6 Docs
IUI With Other Docs
3 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Stephenson spent a lot of time documenting my case and instructing the students she had along during my care, instead of really talking to me...Be aware that this is a teaching institution and she will spend most of her time typing up your case during your appointment, instead of in f2f conversation with you...Dr. Stephenson is a recurrent pregnancy loss expert. We were really hoping to get answers beyond "it's unexplained, you have a good chance if you just keep trying, and use progesterone"
[University of Illinois at Chicago is] a university clinic. We flew into Chicago and took the train to save money. Expect long wait times, a cramped waiting room, to feel like a number, and plenty of paperwork and bureacracy. The staff was helpful, but the clinic was difficult to get into and felt hectic and uncertain when you would be seen...The coordinator for all your testing was organized and efficient, and even worked with insurance to clear my testing coverage
How was your experience with Mary Stephenson at University of Illinois at Chicago?
Dr. Stephenson is a recurrent pregnancy loss expert. We were really hoping to get answers beyond "it's unexplained, you have a good chance if you just keep trying, and use progesterone". After 5 miscarriages, you really want an answer and not to keep blindly trying.
What's one piece of advice would you give a prospective patient of Mary Stephenson at University of Illinois at Chicago?
Be aware that this is a teaching institution and she will spend most of her time typing up your case during your appointment, instead of in f2f conversation with you.
During treatment, were you treated like a number or a human with Mary Stephenson at University of Illinois at Chicago?
Dr. Stephenson spent a lot of time documenting my case and instructing the students she had along during my care, instead of really talking to me
Describe the protocols Mary Stephenson used in your cycles at University of Illinois at Chicago and their degree of success.
Use progesterone suppositories
Describe your experience with the nursing staff at University of Illinois at Chicago.
The coordinator for all your testing was organized and efficient, and even worked with insurance to clear my testing coverage.
Describe your experience with University of Illinois at Chicago.
It's a university clinic. We flew into Chicago and took the train to save money. Expect long wait times, a cramped waiting room, to feel like a number, and plenty of paperwork and bureacracy. The staff was helpful, but the clinic was difficult to get into and felt hectic and uncertain when you would be seen.
Describe the costs associated with your care under Mary Stephenson at University of Illinois at Chicago.
Diagostic tests all covered by my health insurance
Describe Mary Stephenson's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at University of Illinois at Chicago.
Dr. Stephenson doesn't really advocate IVF.
What specific things went wrong at University of Illinois at Chicago?
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
1
Doctor
Mary Stephenson
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
1 of 5
Trustworthiness
3 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
1 of 5
3
Clinic
University of Illinois at Chicago
Chicago
NPS
Operations
2 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
1 of 5
Educational Resources
4 of 5