Rated 7
Strongly recommend: 42%Neutral: 28%Don't recommend: 30%7
42% strongly recommend
26 reviews
Humanity
8.3
8.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.9
8.9
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
4.4
4.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
S. Illinois U.
Residency
Rush U. Med Ctr
Fellowship
Rush U. Med Ctr

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Mary Wood Molo works at

Center for Reproductive Care
Rated 10
Strongly recommend: 100%10

At 1 office

Chicago
1725 W. HARRISON STREET
Chicago, IL 60612
312-942-3824
Explore Clinic

6 patient reviews filtered by:

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2018 - 2019, Unknown Success
6
6
Age 38 - 39
1 IVF
Recurrent Pregnancy Loss
Black or African-American
Income $100K - $199K
Teacher
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Not sure
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared ... I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Its a small clinic [Rush], so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
How was your experience with Mary Wood Molo at Rush University?
Mary Wood Molo is a doctor that makes you feel comfortable during your visits. She like to draw visuals to help explain as she discusses the function of your reproductive organs, medications, and procedures. She makes an effort to recall personal stories shared, helping you to feel like she really wants to get to know you. Only issue is you rarely see her. As the only doctor in the facility it is very difficult to get in an appointment with her.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Be prepared for long spans between visits with her after a failed transfer. You have to work around her surgery schedule, and personal schedule, so it can be months before getting in to see her.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
She is a very personable doctor. She makes you feel comfortable and heard.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I started with birth control, once the meds started for egg production I was on menipur, lupron, and later progesterone in oil. I produced 24 eggs, 19 fertilized, 8 day 5 embryo developed.
Describe your experience with the nursing staff at Rush University.
There are 3 nurses. They rotate who is on duty for the day. The longer you are the as a patient the friendlier they seem. They are not always good at returning calls in timely manner. Over all they are helpful and knowledgeable and are able to answer questions and address any concerns you may have.
Describe your experience with Rush University.
Its a small clinic, so can be a pro or con based on preference. They do not inform you that you have a balance until the day of or before a meeting with the doctor. This is a major issue if you are not in a position to pay the balance as you are not able to see the doctor until the balance is paid. They are also not great at handling insurance issues. My IVF cycle was denied due to them not submitting the proper paperwork.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Had a copay every visit, and within 6 months or so reached my deductible and out of pocket max ($6000+)
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
I did a fresh transfer and my ovaries were still swollen from the egg retrieval. She said it would not be safe to implant more than 1 at that time.
What specific things went wrong at Rush University?
  • Failed to call in prescriptions to pharmacy
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Rush University.
IVF cycle was denied due to submitting the wrong paper work and failed to do so when contacted by insurance company. Issue was later resolved but could have been avoided. On more than one occasion there were issues regarding my insurance coverage and they did not properly communicate those issues in a timely manner.
6
Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
6
Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
0
0
Age 37
2 IUI
Black or African-American
Income $50K - $99K
Business Executive
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all....Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo..... Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy.
In the middle of us preparing for the second IUI someone from the office [Rush/Women's Health Consults] contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible....The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
How was your experience with Mary Wood Molo at Rush University?
Dr.Woodmolo was the ideal doctor for this procedure in the beginning. Our consultation was great she was funny and so excited for my husband and I. She gave us hope that she would be able to help us get pregnant. After a couple visit of blood work and not seeing her after out 1st negative test from our IUI. We we're very unsatisfied with Dr.Woodmolo.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
If I could give her very next patient advice it would be to find another doctor.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
Dr.Woodmolo only send us once and that was our initial consultation. She was not personally involved at all.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
When we first started the plan was to have blood work done on my husband and I. She need to check my hormone levels to she if my menstruation was regular and if I ovulated each time. Those test were ran and everything was good on both sides for me and my husband. She did a semen analysis on my husband, his count mobility of his sperm was above average. So for awhile I was coming to the hospital just for blood work and ultrasound. Finally my husband and I ask the nurse what was next. The nurse informed told us she would ask the doctor and get back to us. When the nurse got back to us she told us she sent a prescription for clomid and progestrone to the to my pharmacy and to take that I believe after my menstruation. The doctor decided we would do a IUI. We took the clomid for 7 days. we continued to go in for blood work and ultrasounds. Once the size of the eggs were the size they need we scheduled the IUI. There was a injection medication that I purchased from a pharmacy that fedex the medication. Before I went in for the IUI I took the injection the night before. We went in the next morning my husband gave his specimen and an hour later the nurses performed the IUI. We continued with blood work and ultrasounds. I started taking the progestrone 1 tablet every night before bed. 2 weeks after we did a pregnancy test and the results were negative. After the results we didn't hear back from the office so we called to see what the next steps were. Dr. Woodmolo informed her nurse to have us do the IUI again. Everything was done the same nothing changed with another negative pregnancy. After the second time we didn't go back it wasn't until a couple weeks I called and told them we need to take a break but my husband and I wanted to try something different. They offered to have us do an IUI again this time with injections. After discussing it with my husband he declined.
Describe your experience with the nursing staff at Rush University.
The nursing staff was more supportive then the doctor
Describe your experience with Rush University.
The clinic's strengths were being nice and friendly they were very supportive. They made us feel laugh throughout the process and they kept us positive. Their weakness is answering the phones no one ever answers the phone you always have to leave a voicemail.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
My insurance cover up to 4 IFV attempts and IUI attempts
What specific things went wrong at Rush University?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
In the middle of us preparing for the second IUI someone from the office contacted me saying they couldn't proceed without a written letter from my ob-gyn saying it was okay for me to an IUI and if needed a IVF. I was so frustrated with lack of communication. I informed the nurse calling that this was not acceptable especially since I already did one session for an IUI. She agreed and just asked me to get the letter as soon as possible.
0
Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
2
0
Age 36
Fertility Medications
Uterine Fibroids
Other
Income $200K - $499K
Doctor
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I was frustrated that i can only get answers from Nurses, and not Dr. Molo. ... The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. ... She’s a sole provider for a busy clinic. ... We left disappointed, especially with the long wait times for the next step.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls ...Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. ... Rene [nurse] was rude. Debbie [nurse] was the better. They did call you back with results and updates.
How was your experience with Mary Wood Molo at Rush University?
The doctor herself was candid. However, i felt that she was not really confident with what’s causing my miscarriages. More workup Could have been done, and other options could have been explored. We left disappointed, especially with the long wait times for the next step. She’s a sole provider for a busy clinic. I don’t think she has a good grasp of her patient case
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Go somewhere else. I wasted 6 months
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
One nurse, Rene specifically was a bit Condescending. Wonen come here, and especially with my miscarriages, still emotionally healing. I felt rushed when i asked for questions. Didn’t feel like i’m really cared for, or that they have my best interest. I was frustrated that i can only get answers from Nurses, and not Dr. Molo. Any additional questions i felt like was met with, “i’ll get back to you.”
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I had a workup for my miscarriage, ultrasounds, blood works. I didn’t really felt like i had a good understanding of what was causing my miscarriages. She stated a fibroid was probably causing it, and there were structural changes with my uterus. That was not 100% confirmed, but she was willing to try a treAtment to reduce the size. I was going to undergo egg extraction. I didn’t follow through as i did not honestly feel safe with my care.
Describe your experience with your nurse at Rush University. (Assigned nurse: Rene and Debbie)
Rene was rude. Debbie was the better. They did call you back with results and updates.
Describe your experience with Rush University.
Expensive parking. Be prepared to spend 8-10 dollars. There is side street parking but fills fast. You pay $1.5-2 there. Rush has a good name. I would not recommend it for REI though. Go somewhere else.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Very expensive. Covered by my i surance at tier 3 only
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
No experience
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
Describe the specific things that went wrong at Rush University.
We had to call weekly to get one of the test results, specifically my husband’s sample. They are terrible at calling you back for urgent calls
2
Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
2
3
Age 39 - 40
3 IUI
3 IVF
Endometriosis
South Asian
Income $100K - $199K
Consultant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. ...When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. ...Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky....Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful....I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental
During my first IUI, the nurse and resident [at Rush] both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
How was your experience with Mary Wood Molo at Rush University?
Wood Molo is optimistic. Which is good generally...except when it come to setting expectations with baby making. In my first visit, she said she knew what the problem was...hormones...and some pills should fix it. "How many kids do you want"..."we will make you parents". Cut to 12 months later and 3 IUIs and an IVF cycle. In meetings with her, she gives a lot of information...too much. All kinds of details on where hormone levels need to be and options and impacts. It sounds good, but then you walk out trying to remember it all and realize that you really don't have much of an understanding at all. I had a lining issue the entire time I was with her and she was not able to explain the cause or treat it. She seems to be less experimental, but I can't say that for sure. I went to another doctor and had a much better egg count after the IVF meds. Definitely do your own research. You are your own advocate.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Continue to ask her to be blunt and realistic with you. Overly optimistic information is not helpful.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
When you can get in to see Wood Molo, she does take the time to explain everything in a lot of detail. She doesn't rush you. Her staff, on the other hand, is not so great. She bills it as a small practice, but you feel a bit like churning through a factory during the process.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I used Follistim for one of my IUI cycles. For the IVF, we used Follistim, vaginal viagra, and some other meds. I'm sorry I don't remember. the results were 6 eggs retrieved and 2 that made it to day 5.
Describe your experience with the nursing staff at Rush University.
Horrible. During my first IUI, the nurse and resident both thought I was I was getting IVF. It didn't seem like they talked to each other. Not very compassionate...some were good, but the head nurse wasn't great at all. They did my IVF walkthrough (e.g., how to give yourself shots) right before my IVF cycle. However, they had me giving myself shots during my IUI procedures. It would've been helpful to get the walkthrough earlier. But I guess it wasn't their process...
Describe your experience with Rush University.
If you go early enough, there won't be too much of a wait. The billing is fine, no errors. Not too hard to get an appointment. It might take time to see Wood Molo. The office is in a hospital, so dingy looking, but seems clean, so no issues. When you call, it's hard to get a receptionist or nurse on the phone...usually have to leave a message.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Every ultrasound session cost me an office visit - $40. Insurance covered $10K of prescriptions, which she used all of it. Insurance also covered $10K of IVF costs, which she used about $5K.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
Wood Molo would not transfer 2 embryos...I am 40 and she said it was too risky.
What specific things went wrong at Rush University?
  • Lost appointments
  • Provided conflicting information
Describe the specific things that went wrong at Rush University.
Conflicting information - when a new nurse started, she gave me the wrong information (which freaked me out) and then the normal head nurse came in and told me the info that made sense Lost appointment - I showed up one morning and I wasn't in the calendar. They were able to squeeze me in, but did cause me to be late into work.
2
Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
3
Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
2
0
Age 36
6 IUI
3 IVF
Endometriosis
Prefer not to answer
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were... I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab....Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online...The head nurse has no empathy is always in a rush and has a very poor sense of humor.
How was your experience with Mary Wood Molo at Rush University?
Timely. Listened well. I felt some compassion from her during our consultations. I did not like that multiple residents would be in the room. However I did not feel like treatment decisions, strategy, finances were explained well enough in our consultations for us to make informed/educated choices and know what that meant ahead. I am now confused as to why we did IUI cycles without any clomid/letrazole as this seemed to be a waste of our money and time.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Have detailed questions ready to go and ask her to explain in more detail about what she is recommending.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I never saw Dr. Molo except at consultations. She would doodle on paper our options and vaguely explain everything but never seemed to really address my unique medical needs and give us a definite plan of what was going to happen next. I left in a blur of emotional confusion as to what our options were.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
First 3 months I was put on Cabergoline to adjust Prolactin and DHEA levels and tried at home. We then did 2 natural IUIs, 2 with letrazole, and 1 with injectibles all with BCN. I really do not understand the rationale for this conservative approach with my diagnosis of endometriosis. I wish we had had a financial adviser to help us strategize better but this clinic was very present-minded and would only talk about the future after a cycle was done but it took at least 3-4 weeks to get an appointment with Molo.
Describe your experience with the nursing staff at Rush University.
The head nurse has no empathy is always in a rush and has a very poor sense of humor. She would use terms like "romance" for intercourse etc. For the first IUI I felt it was important that my husband be there and she kinda made fun of the fact that I wanted him there to be part of that moment. I believe she knew her stuff and how to manage the nursing team but was terrible with patients. I did not feel that I could ask questions and when I did I felt like I was asking for favors. Rush has strange hospital hours during holidays and the clinic was closed for 4 days over Thanksgiving. I was in the middle of an IUI cycle and I ovulated despite being on Ganirelix to delay ovulation and therefore my IUI was cancelled. I received no sympathy from the nurse just an oh well and You had "romance" over the weekend didn't you ? Well No we were at my parents house and saving up my Husband's sperm for the IUI! ( i forgot the recommended time frame on this I believe it was 48 hours?) The other nurses were hit or miss I sometimes felt they were not aware of my case or what they were doing. Communication was very difficult b/c of the hours of the clinic. I would often get a call after they closed and if I didn't get to the phone there was no way to get a hold of a nurse that day/night to ask questions. I would have to leave a message and wait until the next afternoon for a call back due to their clinic schedule.
Describe your experience with Rush University.
Be warned that the clinic is not in control of the hours Rush Hospital is. The day of IUI is very stressful b/c of having to coordinate with the Andrology lab. At 3pm you get the call that you are good to go next day but the Andrology lab closed at 3pm. So they will call you the next morning at 6am to get you scheduled waking you up but then your appointment is not until 9pm. You then go to the Andrology lab to drop off sample wait an hour then pick it up and take it to the clinic. The receptionist at the Andrology lab is HORRIBLE at her job. This added a lot of stress to a day when you want to be stress free. My insurance did not use Quest for bloodwork so I was sent to the hospital's blood lab it is a DMV style lab which took quite a bit of time and was very expensive for blood. I think if I had done some research on my own I would have been better off using quest and getting blood done in lab. Their billing department is sourced out of office which can cause issues. "Old School" practice that has not moved ahead with patient oriented technology ie there is no online communication , no emailing nurses, no lab results loaded online.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
We had a high deductible plan insurance and had to pay upfront at every appointment approximately $250-$350 for u/s appointment and the 5 minute office visit with a nurse. They would then process this through insurance. We NEVER received any billing statements from them. They had been over-charging us as they did not know the contracted insurance rate they were allowed to charge us and charged the same to everyone and we suddenly received a large check in the mail with no explanation and no statement. I had to request this. The woman I spoke with about this issue did not understand why as a patient this type of billing was unprofessional and unethical and just shrugged her shoulders at me. Rush 's hospital billing department is VERY AGGRESSIVE and RUDE so be prepare to deal with that if you need blood work from their labs.
What specific things went wrong at Rush University?
  • Lost paperwork
  • Failed to call with results
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
This was over a year ago and I do not recall specifics. However, I recall feeling anxious about receiving the call back from clinic or that I would not receive it that day or in time. I was constantly having to adjust my schedule to their office hours and call hours - there was no flexibility. The way the clinic was run and how the nurse relayed information to me raised my anxiety instead of relieving it. When I requested to do injectible cycle I really did not understand what I was asking for and no one explained it to me in any detail it was very vague and I did not know enough to know what questions I needed to ask. When starting out at the clinic no one sat done with me and gave me an overview of what an IUI cycle was, the scans involved, and schedule etc. This was true as we moved from natural, to letrazole, to injectibles it was a just do it and ask questions later about why if you can get them to slow down and take the time to explain it to you.
2
Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
0
0
Age 29
Other
European
Income $200K - $499K
Nurse or HC Services
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I didn’t realize after an initial consultation that I would never see or talk to Dr Wood Molo again, despite paying copays for specialty provider visits for every single test I had performed. I also didn't know there was no way at all to contact Dr Wood Molo; no MyChart, no phone numbers, nothing. All communication is only through the receptionist, who relays to nurses, and these interactions were terrible...I never had my questions answered. It would have been great to have Dr Wood Molo reach out even ONCE to questions...Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...
I had to actually ask the nurse [at Rush University] what that test was, why it was being performed, when it was even drawn, and what it meant, and she struggled to answer any of these questions...Weeks and weeks of testing and nurses forgetting to call with results. Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...The nurses are the worst part of this office. I actually liked Dr Wood Molo the one time I met her, but then never heard from her or saw her again. The nurses are the most condescending rude clinicians I have ever worked with...and I work in healthcare. They will see you less than 2 minutes every visit and basically just say "ok well I will tell you what the doctor says later". They are unable to answer any questions. I had to call to follow up several results on my own. The nurses have forgotten about tests I had or lost ultrasounds until I reminded them they were already performed.
How was your experience with Mary Wood Molo at Rush University?
I wish I could give a review for Dr Wood Molo, but I saw her once, and never again. There is no way to contact her at all, and you have to rely on nurses who will write down your questions, supposedly ask the doctor your questions, and then call you back. I never had my questions answered. It would have been great to have Dr Wood Molo reach out even ONCE to questions.
What's one piece of advice would you give a prospective patient of Mary Wood Molo at Rush University?
Honestly, choose anyone else. I recommend Northwestern, which was a much better experience. Prepare to be a checkbook and nothing else to this office.
During treatment, were you treated like a number or a human with Mary Wood Molo at Rush University?
I didn’t realize after an initial consultation that I would never see or talk to Dr Wood Molo again, despite paying copays for specialty provider visits for every single test I had performed. I also didn't know there was no way at all to contact Dr Wood Molo; no MyChart, no phone numbers, nothing. All communication is only through the receptionist, who relays to nurses, and these interactions were terrible. As a former nurse, I have a lot of respect for nurses, however Dr Wood Molo’s staff are rude, condescending, and unable to answer even basic questions about the work up that you have done. You will go in for labs and/or ultrasound, the nurse will call in the afternoon to tell you results, with no explanation at all. Each of my visits, I was told to come in with no idea about what tests or ultrasounds were even being performed. It was a lovely surprise every time I walked into the office to see what tests they were doing, with no explanation to why these tests were being performed. Of the (many) tests performed, I had ONE abnormal result. I was called and told “oh your level was abnormal”. I had to actually ask the nurse what that test was, why it was being performed, when it was even drawn, and what it meant, and she struggled to answer any of these questions.
Describe the protocols Mary Wood Molo used in your cycles at Rush University and their degree of success.
I wish I had one! Weeks and weeks of testing and nurses forgetting to call with results. Never once heard about any treatment options or next steps. Just kept coming in for more and more tests and more bills...
Describe your experience with the nursing staff at Rush University.
The nurses are the worst part of this office. I actually liked Dr Wood Molo the one time I met her, but then never heard from her or saw her again. The nurses are the most condescending rude clinicians I have ever worked with...and I work in healthcare. They will see you less than 2 minutes every visit and basically just say "ok well I will tell you what the doctor says later". They are unable to answer any questions. I had to call to follow up several results on my own. The nurses have forgotten about tests I had or lost ultrasounds until I reminded them they were already performed.
Describe your experience with Rush University.
The worst clinic I have ever worked with. They are not affiliated with Rush at all, and are a small, poorly managed clinic. They are disorganized, you will wait on hold for a long time every time you call, and it is impossible to reach anyone.
Describe the costs associated with your care under Mary Wood Molo at Rush University.
Be prepared for ridiculous billing practices. A simple ultrasound visit requires copays for a specialty provider visit, despite never seeing a provider. This felt like borderline fraud; having ultrasounds and lab work done anywhere else does not require a provider copay. The final straw was a prenatal genetic screen, which the office told me would cost one fee, however I was later charged double (which was several HUNDRED dollars more). When I asked CRC why this test was so expensive, I was told “oh, I guess they changed their rates, sorry, that's not really our problem”. I actually asked Dr Wood Molo’s office for a CPT billing code in advance to check the price for this test, and was told “oh, we don’t do that, it takes too long”.
Describe Mary Wood Molo's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Rush University.
N/A
What specific things went wrong at Rush University?
  • Failed to call with results
  • Lost results
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Rush University.
Be prepared to never see or hear from a doctor, have no idea what tests are ever being performed, have no explanation of what abnormal results mean, spend hours looking up tests yourself, deal with rude staff, and pay ridiculous bills. They quote you wrong prices on tests and when you are billed HUNDREDS of dollars more than quoted, the clinic will tell you "oops sorry, guess we had the wrong price!" and say they can't do anything about the bill, since they aren't affiliated with the lab they sent it to.
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Doctor
Mary Wood Molo
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
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Clinic
Rush University
Chicago
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources