Rated 9.2
Strongly recommend: 100%9.2
100% strongly recommend
2 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
3.8
3.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.5
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Des Moines University College of Osteopathic Medicine
Residency
U of Missouri – Kansas City
Fellowship
National Institutes of Health and Walter Reed National Military Medical Center

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Matthew Connell works in 2 offices at

Shady Grove Fertility Pennsylvania
Rated 8.9
Strongly recommend: 71%Neutral: 20%Don't recommend: 10%8.9

Explore Clinic
Lancaster
205 Granite Run Drive
Lancaster, PA 17601
Mechanicsburg
2005 Technology Pkwy
Mechanicsburg, PA 17050

2 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
9
NPS
10
Age 27 - 28
3 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Every discussion we had [with Dr. Connell] felt like it was tailored to me. It was not just another phone call reading off the script. He spoke to me with details based on me and my treatment. He also gave me realistic goals for myself throughout treatment... I had multiple calls directly from him going over important updates and when I asked to speak to him directly, it was always made to happen immediately. I never waited more than an hour or two to get a direct call back from him or transferred to him immediately. That made me feel very important as his patient...
Shady Grove is a well oiled machine that runs smoothly and efficiently. I like the offices cleanliness and they are up to date. All nurses and front desk staff I’ve encountered have been very pleasant and helpful when needed...she’s [nurse] been the most helpful and informational part of my team! She has excellent patient care and is very compassionate whenever I needed. She was completely on top of every task regarding my protocols and when I needed things done quickly regarding meds, it was done immediately and always done right. I never have an unanswered question and feel totally comfortable in her care.
How was your experience with Matthew Connell at Shady Grove Fertility Pennsylvania?
As we are still in the middle of treatment, I can’t say of course that all expectations have been met. I can say I feel confident in his opinion and treatment to get myself and my husband there. I had multiple calls directly from him going over important updates and when I asked to speak to him directly, it was always made to happen immediately. I never waited more than an hour or two to get a direct call back from him or transferred to him immediately. That made me feel very important as his patient. He also was eager to answer any and every question I asked him honestly and fully. I always felt like I was heard and that he never let me go with any unanswered questions. The only negative is that I have not gotten to have appointments with him in person I assume due to locations. But with the way he responds, it does almost feel like I’ve met with him before!
What's one piece of advice would you give a prospective patient of Matthew Connell at Shady Grove Fertility Pennsylvania?
Trust him with your treatment as he’s made the necessary changes when something did not work for us to make it better and ask all of the questions so he can make you feel more comfortable!
During treatment, were you treated like a number or a human with Matthew Connell at Shady Grove Fertility Pennsylvania?
Every discussion we had felt like it was tailored to me. It was not just another phone call reading off the script. He spoke to me with details based on me and my treatment. He also gave me realistic goals for myself throughout treatment and I never felt like “just another” patient when speaking to him
Describe the protocols Matthew Connell used in your cycles at Shady Grove Fertility Pennsylvania and their degree of success.
For IVF egg retrieval: Birth control pill leading up to stimulation - reduce risk of cysts and regulate cycle timing Prep of eggs to help stimulate multiple follicle growth - Menopur (75-225IU) Follistim/Gonal-F (25-300IU) Prevent ovulation until retrieval ready - Cetrotide/Ganirelix Ovulation induction - Lupron Slow and steady medication dosing seemed to have my body respond the best (Menopur 150IU and Gonal-F 75IU) My first egg retrieval did not yield the results we expected so he adjusted dosing for my second retrieval which was more successful!
Describe your experience with your nurse at Shady Grove Fertility Pennsylvania. (Assigned nurse: Lauryn)
I have nothing bad to say of my primary nurse, Lauryn, as she’s been the most helpful and informational part of my team! She has excellent patient care and is very compassionate whenever I needed. She was completely on top of every task regarding my protocols and when I needed things done quickly regarding meds, it was done immediately and always done right. I never have an unanswered question and feel totally comfortable in her care.
Describe your experience with Shady Grove Fertility Pennsylvania.
Shady Grove is a well oiled machine that runs smoothly and efficiently. I like the offices cleanliness and they are up to date. All nurses and front desk staff I’ve encountered have been very pleasant and helpful when needed. Everything is done in an efficient manner.
Describe the costs associated with your care under Matthew Connell at Shady Grove Fertility Pennsylvania.
Of course IVF comes at no small cost, but Dr Connell gave us all of our options and did explain each of them in detail and what he felt would be best for us.
9
Doctor
Matthew Connell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Shady Grove Fertility Pennsylvania
Mechanicsburg
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
1 IVF
Recurrent Pregnancy Loss
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Connell is a very sweet and comforting man. I always felt he had my best interest at heart and always took his time answering any questions we had. ... Every time I see him he always knows how to handle our issues. There has never been a time where I left the office with questions or hesitations. He's very sympathetic and compassionate. I always look forward to seeing him.
Every staff [Arizona Repro Inst] I have met have been amazing. I have never had an issue. Always helpful and informative on next steps. However I found that emailing with the office manager about billing was easiest. Phone calls were a lot harder to come by. ... Dyan is the best nurse! She is very informative and is always on the ball. She's very compassionate and friendly. Very passionate about her job. I couldn't ask for a better nurse!
How was your experience with Matthew Connell at Arizona Reproductive Institute?
Dr. Connell is fantastic! Every time I see him he always knows how to handle our issues. There has never been a time where I left the office with questions or hesitations. He's very sympathetic and compassionate. I always look forward to seeing him.
During treatment, were you treated like a number or a human with Matthew Connell at Arizona Reproductive Institute?
Dr. Connell is a very sweet and comforting man. I always felt he had my best interest at heart and always took his time answering any questions we had.
Describe the protocols Matthew Connell used in your cycles at Arizona Reproductive Institute and their degree of success.
My first retrieval we used 300 IU of follistim and 150 IU of menopur. I can't recall my trigger medicine. We retrieved 19 eggs 17 were mature and had six blasts. This cycle we are doing the same follistim and menopur but adding in microdose leprolide also. I will know the outcome next week
Describe your experience with your nurse at Arizona Reproductive Institute. (Assigned nurse: Dyan Olsen)
Dyan is the best nurse! She is very informative and is always on the ball. She's very compassionate and friendly. Very passionate about her job. I couldn't ask for a better nurse!
Describe your experience with Arizona Reproductive Institute.
Every staff I have met have been amazing. I have never had an issue. Always helpful and informative on next steps. However I found that emailing with the office manager about billing was easiest. Phone calls were a lot harder to come by.
10
Doctor
Matthew Connell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Arizona Reproductive Institute
Tucson
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5