Matt Coward

UNC Fertility

Rated 9
Strongly recommend: 77%Neutral: 17%Don't recommend: 6%9
77% strongly recommend
4 reviews
Humanity
9.3
9.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.3
9.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.4
6.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
6.5
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
UNC
Residency
UNC
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Matt Coward works at

UNC Fertility
Rated 8.4
Strongly recommend: 62%Neutral: 26%Don't recommend: 11%8.4

Explore Clinic
Raleigh
7920 ACC Bld
Raleigh, NC 27617

4 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2022, Consult
NPS
2
NPS
7
Age 29 - 31
Male Factor
Unexplained
European
Income $50K - $99K
Engineer
2nd of 3 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
Dr. Coward is very knowledgeable and appears to be a very skilled surgeon, but I always felt he was quick to promote drastic procedures without evidence to justify them. It's always felt as if he's pushed me to different surgeries, not out of necessity, but more out of a hope that it may do something...The consultations felt more like being told what to do without having a conversation about options. The diagnoses were always extreme and I was hesitant to follow through with them. I did not feel comfortable or heard.
This clinic [UNC Fertility] is well connected with local fertility clinics and well respected. Their weaknesses is that they're extremely booked so consultations and surgeries are booked months out. They are also so busy that it is easy to feel like a number and not a patient...I only had interactions with the nursing staff when I was scheduled for a surgery I did not request. It took multiple phone calls with multiple people to cancel the surgery.
How was your experience with Matt Coward at UNC Fertility?
Dr. Coward is very knowledgeable and appears to be a very skilled surgeon, but I always felt he was quick to promote drastic procedures without evidence to justify them. It's always felt as if he's pushed me to different surgeries, not out of necessity, but more out of a hope that it may do something. I understand male factor infertility is hard to diagnose, but he would recommend surgeries with no clear benefit, but was simply hopeful that after the surgery I "may" see an increase. The surgeries were also booked months out and also require months of recovery before seeing benefits, so pursuing any of the surgeries would put us behind another year in our fertility journey. I frequently felt like I was not heard and I was being steered towards surgeries with no clear benefit. I started seeking consultations with other urologists.
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
If you have a clear diagnosis for male factor infertility, I'm sure he is a great urologist to operate on you. If you have unexplained male factor, I would take all recommendations with a grain of salt and seek a second opinion before pursuing a surgery.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
The consultations felt more like being told what to do without having a conversation about options. The diagnoses were always extreme and I was hesitant to follow through with them. I did not feel comfortable or heard.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
I was diagnosed with minimal varicoceles although my semen analyses were fine. He recommended I pursue a varicocele repair although there was no evidence it was necessary or would improve my already acceptable semen quality. I was told my numbers were definitely good enough for IVF so we pursued that. We had a failed transfer and in the review he again recommended varicocele repair as well as TESE. Upon receiving second opinions from two other urologists, I am comfortable declining the two procedures as their is no known advantages from either procedure to my specific case.
Describe your experience with the nursing staff at UNC Fertility.
I only had interactions with the nursing staff when I was scheduled for a surgery I did not request. It took multiple phone calls with multiple people to cancel the surgery.
Describe your experience with UNC Fertility.
This clinic is well connected with local fertility clinics and well respected. Their weaknesses is that they're extremely booked so consultations and surgeries are booked months out. They are also so busy that it is easy to feel like a number and not a patient.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
Consultations are $350 for an hour, possibly more now.
What specific things went wrong at UNC Fertility?
  • Scheduled the wrong procedure
2
Doctor
Matt Coward
NPS
Humanity
2 of 5
Communication
2 of 5
Frequency Seen
2 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
2 of 5
7
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
10
NPS
7
Age 35 - 36
Male Factor
European
Income $50K - $99K
2nd of 2 Docs
Strongly Recommends
Neutral
Success w/ Doc Too early to know
Dr. Coward did a varicocele repair, and it went very smoothly, and recovery was relatively easy...[he] wasn't exactly involved in cycles. He addressed male factor issues...He didn't seem rushed during our appointments. He was open to listening to us and took the time to explain things and answer questions. His kindness and acknowledgment our pain from infertility and miscarriage also meant a lot.
my biggest complaint about this [UNC Fertility] clinic is that I find the front desk very difficult to communicate with. They never answer the phone so you always have to leave a message...Sometimes they don't call you back at all (messaging through the patient portal is sometimes better)...related to costs, it wasn't always clear what was happening. For example, one time the front desk said we have a "credit", but we had never really gotten a bill for any of the clinic visits
How was your experience with Matt Coward at UNC Fertility?
Dr. Coward did a varicocele repair, and it went very smoothly, and recovery was relatively easy. I wish that was all that mattered, but during this emotional time, bedside manner also matters. And Dr. Coward is great. He isn't overly emotional or warm, but he has a way of showing respect and kindness. He was easy to talk to and seemed present during appointments. I trusted his medical advice and skills. He was clear about what he knew vs what he didn't, and it seemed like he was up to date on literature and also weighing general recommendations with our particular situation. I would definitely recommend him for any male-factor needs!
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
Like many fertility doctors, it takes time to get in. Otherwise, this advice isn't specific to Dr. Coward, but it has helped me with him and other doctors. And that it is important to do your own homework too and be prepared with questions. In this instance, it was helpful to look at the semen analysis and other labs ahead of time. Then I could be prepared to ask him if something looks off but he hasn't brought it up. He was always willing to explain why that didn't concern him or thank me for bringing it to his attention.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
Dr. Coward seemed to really care and want the best for us. It didn't feel like he was pushing us into treatments. He didn't seem rushed during our appointments. He was open to listening to us and took the time to explain things and answer questions. His kindness and acknowledgment our pain from infertility and miscarriage also meant a lot.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
Dr. Coward wasn't exactly involved in cycles. He addressed male factor issues, primarily through varicocele surgery. It is too early to say if it has helped.
Describe your experience with the nursing staff at UNC Fertility.
I haven't interacted with them much, but all the interactions were positive so far.
Describe your experience with UNC Fertility.
Dr. Coward is great and worth the following! However, my biggest complaint about this clinic is that I find the front desk very difficult to communicate with. They never answer the phone so you always have to leave a message. And then sit by your phone all day hoping not to miss their call, which is hard if you're trying to work. Sometimes they don't call you back at all (messaging through the patient portal is sometimes better). When you finally talk to someone, it doesn't seem like they know what is going on and sometimes they can also be very rude. I get that their job is probably really hard sometimes, but these interactions have made a hard experience worse.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
About the previous group of questions - I'm not sure if I could answer them all appropriately given we haven't undergone assisted fertility treatment yet. But related to costs, it wasn't always clear what was happening. For example, one time the front desk said we have a "credit", but we had never really gotten a bill for any of the clinic visits. The varicocele surgery was a different story as it was conducted in a different facility. We got bills and financial information from that, but that was luckily covered by insurance (after deductible and coinsurance).
Describe Matt Coward's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
N/A
What specific things went wrong at UNC Fertility?
  • Lost appointments
  • Lost results
  • Scheduled the wrong procedure
Describe the specific things that went wrong at UNC Fertility.
As described in an earlier section, my main complaint is the front desk/scheduling people.
10
Doctor
Matt Coward
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
UNC Fertility
Raleigh
NPS
Operations
3 of 5
Scheduling
1 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
9
NPS
9
Age 25
Male Factor
Income $0 - $49K
Teacher
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.... He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
I loved the clinic [UNC Raleigh] Everyone was friendly, and supportive to our infertility needs.... I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
How was your experience with Matt Coward at UNC Fertility?
I felt that Dr. Coward did a great job, and we love having him as our doctor. We walked away from our appointment feeling confident that one way, or another we would have a family. He was very explicit and thorough during our appointment, and was positive about the options that we had. We would recommend him to any friends or family struggling with male factored infertility.
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
Go in with your paperwork, and with questions you are ready to ask.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
I felt like Dr. Coward did a great job of explaining our infertility problem thoroughly, and helped answer all of our questions. He spent about 2 hours with us during a consult meeting, and laid out all of our options for us. He personally sent us an email, on a Sunday with our results, and is quick to respond to any questions we have for him.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
Dr. Coward wanted to do a surgery to fix some varicose veins that could be causing infertility. It would take about a year to see results, and he felt strongly that we would see an increase in our numbers and quality of sperm. We decided that we wanted to do IVF before the surgery, and Dr. Coward was supportive of our decision.
Describe your experience with UNC Fertility.
I loved the clinic. Everyone was friendly, and supportive to our infertility needs.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
We had to pay over $200 for our consultation visit for bloodwork, and a vein analysis. We will be paying for a semen analysis, and to bank sperm as well in the future. We will be paying for various scans, tests, and IVF in the future as well.
9
Doctor
Matt Coward
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
8
NPS
9
Age 29
2 IUI
Anovulation
Male Factor
Unexplained
Income $50K - $99K
Teacher
1st of 3 Docs
1 IUI With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successful.... I was a participant in a fertility study during which I received three rounds of Clomid, Novarel, and IUI. It wasn’t until we were in our second cycle that Dr. Coward had to explain to my partner and me that we had male factor as well, because my husband’s numbers were very low. He suggested a course of action for us and gave us facts for our chances of success with the IUI moving forward.
The clinic [UNC Fertility] is clean, orderly, and very professional. They always get you in close to your appointment time, and the nurses are quick and effective in drawing blood and making you comfortable. I was very impressed.... The nurses are wonderful.... my procedures were of no cost to me because I was participating in a study.... I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successfu
How was your experience with Matt Coward at UNC Fertility?
I trust Dr. Coward. He’s knowledgeable, helpful, and encouraging. He’s also honest about whether or not he thinks a course of treatment will end up being successful. I saw him while participating in a fertility study, but would consider becoming a regular patient.
What's one piece of advice would you give a prospective patient of Matt Coward at UNC Fertility?
Be prepared. He will tell you when he does not think a procedure will be successful.
During treatment, were you treated like a number or a human with Matt Coward at UNC Fertility?
Dr. Coward took the time to explain things to us in a simple and understandable way while being sensitive to our situation.
Describe the protocols Matt Coward used in your cycles at UNC Fertility and their degree of success.
I was a participant in a fertility study during which I received three rounds of Clomid, Novarel, and IUI. It wasn’t until we were in our second cycle that Dr. Coward had to explain to my partner and me that we had male factor as well, because my husband’s numbers were very low. He suggested a course of action for us and gave us facts for our chances of success with the IUI moving forward.
Describe your experience with the nursing staff at UNC Fertility.
The nurses are wonderful.
Describe your experience with UNC Fertility.
The clinic is clean, orderly, and very professional. They always get you in close to your appointment time, and the nurses are quick and effective in drawing blood and making you comfortable. I was very impressed.
Describe the costs associated with your care under Matt Coward at UNC Fertility.
I’m not a reliable source here; my procedures were of no cost to me because I was participating in a study.
8
Doctor
Matt Coward
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
3 of 5
9
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5