How was your experience with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff is actively involved in his patient's treatment plans. He was there for nearly all of our procedures and the one he couldn't make it to (he was assisting another patient) he sent his colleague who also did a great job. I love Dr. Retzloff because his listens to what his patients want and he give great advice. We wanted children and we weren't afraid of having multiples. Dr. Retzloff didn't tell us we can't transfer two embryos, but he did explain the extra risks and discouraged us from desiring triplets. We now are the proud parents of twins. I appreciate that Dr. Retzloff was so candid about explaining all of the risks that could potentially happen, but still supported us in our desired treatment plan. I also appreciated that he was there for all of our major procedures. He takes great care of his patients and I would encourage anyone struggling with infertility to go meet with him! It takes about 2 mins to see just how genuine and caring he is.
What's one piece of advice would you give a prospective patient of Matthew Retzloff at Fertility Center of San Antonio?
I would encourage you to ask questions. Dr. Retzloff is great at explaining hard concepts and he is more than willing to take the time to explain them. There is no question he will find unworthy of his time. I'd know because I must have asked him dozens!
During treatment, were you treated like a number or a human with Matthew Retzloff at Fertility Center of San Antonio?
Dr. Retzloff spent FOUR hours with us during our initial consultation with him. We had trouble getting our records over and he asked his staff to get them while we were there. It must have been a 200 page document he had printed. Then he went through page by page of all of our history. This is a man who cares deeply about his patients and their treatment plan. We then came back a year later after our twins were born to introduce him to them and he instantly recognized us. He remembers all of his patients. I was definitely not a number!
Describe the protocols Matthew Retzloff used in your cycles at Fertility Center of San Antonio and their degree of success.
We did 4 IUIS with a previous clinic. When we came to the Fertility Center of San Antonio, we did 2 more IUIS because our insurance required it before covering any costs of IVF. One of the cons of unexplained infertility. Dr. Retzloff didn't make me repeat costly tests I had done previously at my old clinic. He did switch me to Femara. I did the first 4 IUIS on clomid, and the 2 with Dr. Retzloff on Femara. All 6 ended in a negative pregnancy test. For IVF they put me on menopur, gonal-F and centrotide. I did a combination of those three injectable hormones until a trigger shot and the egg retrieval. After the egg retrival I did Crinone progesterone suppositories (and I think another oral medicine that I don't remember). We did a fresh day 3 transfer with two embroys, the rest we had PGS (genetic screening) done. We have 6 normal embryos left over and they are now frozen. We had our twins in October of 2016.
Describe your experience with the nursing staff at Fertility Center of San Antonio.
One of the best parts about this clinic is the nurses! Goodness they are all so wonderful. One of my favorites is no longer working at the clinic, but I think I worked with nearly all of them during my IUIs and IVF round. They seem to be on the same page as far as your treatment plan goes. The clinic is busy, but they seem to have enough staff to make sure each of their patients are taken care of. I remember during my egg retrieval the nurses were just so compassionate. Carefully helping up after the procedure and offering to help me get dressed because I was still a bit drugged. They were really all just so kind. It was like having a little cheer squad during the process.
Describe your experience with Fertility Center of San Antonio.
This is more of a critique for all clinics- wait times. Sometimes you will get right in for your appointment and sometimes you will wait a half hour. It's frustrating, especially if you are stressed about getting back to work. Sometimes emergencies come up for patients and they have to fit them in. Having been one of those emergency appointments, I can say that you'll appreciate them prioritizing their patients based on need if it ever comes to it. Strengths- the nurses, doctor involvement, really all the staff (love love the ultrasound technician!), also they are really clear about the billing before you start treatment.
Describe the costs associated with your care under Matthew Retzloff at Fertility Center of San Antonio.
I can't remember the IUIs, but they were far less expensive in TX than in CA. I think IVF ended up being around $12k (we had to pay for ICSI), then we paid about $5k more for the genetic testing and $3200 for medications. Half of the genetic testing money went to the clinic that did the genetic testing. Plus you'll need to store your embryos if you have some afterward. That's about $400 a year with the Fairfax Cryobank.
Describe Matthew Retzloff's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Center of San Antonio.
I mentioned this previously, but we told Dr. Retzloff that we would love twins. He explained the risks to us and made sure we were educated on what we would be signing up for, but overall he supported us in our decision. I really appreciated that he didn't try to talk us out of transferring two embryos. We even thought about transferring three, but that is where he strongly discouraged doing so because triplets are almost always born early. That's too much of a risk for the babies and for the mother. He explained that even transferring two embryos put us at risk of having triplets. He was just really respectful of our desires, yet making sure we didn't do something that would put us at risk.
What specific things went wrong at Fertility Center of San Antonio?
- Failed to call with results
Describe the specific things that went wrong at Fertility Center of San Antonio.
During one of my IUIs, they didn't call with the pregnancy results. I ended up reading them on the online portal and they still never called. This was the only time it ever happened though. Especially with my IVF round they always called when they said they would. Who knows even, maybe I just missed their phone call with that IUI result.