Rated 9.3
Strongly recommend: 80%Neutral: 16%Don't recommend: 4%9.3
80% strongly recommend
10 reviews
Humanity
9.1
9.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.2
9.2
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Hahnemann Drexel U.
Residency
Rush U. Med Ctr
Fellowship
Rush U. Med Ctr

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Maureen Kelly works at

Society Hill Reproductive Medicine
Rated 9
Strongly recommend: 80%Don't recommend: 20%9

At 1 office

Philadelphia
822 Pine Street, Suite 4B
Philadelphia, PA 19107
(215) 829-8110
Explore Clinic

1 patient review filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Unknown Success
NPS
7
NPS
5
Age 37 - 39
3 IUI
2 IVF
Unexplained
European
Income $100K - $199K
Neutral
Doesn't Recommend
Success w/ Doc Too early to know
The few times that we have had visits with Dr Kelly and during the retrievals and transfer she has been very warm and answered all of our questions...Dr. Kelly told us that she only would transfer one embryo at a time...encouraged us to do genetic testing of the embryos, which we did do...Be prepared with your questions. We didn't get a lot of proactive communication but all of our questions were answers.
The [Society Hill Reproductive Medicine] clinic has some weaknesses with communication and customer service...double billed for services that were included in the package payment...The nurses are short with their communication. There wasn't a lot of proactive communication. However, all of my questions were answered. There wasn't a lot of compassion, when they were delivering hard news. They much better on the phone than through email communication.
How was your experience with Maureen Kelly at Society Hill Reproductive Medicine?
Society Hill is a small practice and there are pros and cons with a small practice. The few times that we have had visits with Dr Kelly and during the retrievals and transfer she has been very warm and answered all of our questions. However, there are a lot of frustrating aspects about the office which have impacted my experience as a patient.
What's one piece of advice would you give a prospective patient of Maureen Kelly at Society Hill Reproductive Medicine?
Be prepared with your questions. We didn't get a lot of proactive communication but all of our questions were answers. This was difficult for me, especially in the beginning, because I wasn't sure if I knew enough about the entire process to know what questions to ask.
During treatment, were you treated like a number or a human with Maureen Kelly at Society Hill Reproductive Medicine?
When we met with Dr. Kelly, she was warm and thoughtful in her approach.
Describe the protocols Maureen Kelly used in your cycles at Society Hill Reproductive Medicine and their degree of success.
I had two egg retrievals with the same medication protocols. (Gonal-F, Menopur, Ganirelix and Pregnyl). I did the trigger shot on day 10 and had the retrieval on day 12 both times. After two retrievals, we had 3 genetically tested embryos. We did one transfer of one embryo. Transfer medications were estrogen pills, patches, lupron, crionone (night) and progestrone shots (morning). The transfer did not result in a pregnancy.
Describe your experience with the nursing staff at Society Hill Reproductive Medicine.
The nurses are short with their communication. There wasn't a lot of proactive communication. However, all of my questions were answered. There wasn't a lot of compassion, when they were delivering hard news. They much better on the phone than through email communication.
Describe your experience with Society Hill Reproductive Medicine.
The clinic has some weaknesses with communication and customer service. I've received 5 incorrect bills over the last 8 months, where I'm being double billed for services that were included in the package payment after they were incorrectly submitted to insurance (which doesn't cover fertility treatments). Most of the time the billing issues were addressed quickly but I get a different story about why the mistakes keep on happening each time.
Describe the costs associated with your care under Maureen Kelly at Society Hill Reproductive Medicine.
The IVF, FET package was around $19,000, with genetic testing. A embryo transfer is $4,200. Patients are able to get medications through Penn Medicine, which provides discounts.
Describe Maureen Kelly's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Society Hill Reproductive Medicine.
Dr. Kelly told us that she only would transfer one embryo at a time. A nurse told us later that occasionally Dr. Kelly will do a multiple embryo transfer, if single transfers aren't successful. Dr. Kelly encouraged us to do genetic testing of the embryos, which we did do.
What specific things went wrong at Society Hill Reproductive Medicine?
  • Failed to call in prescriptions to pharmacy
  • Failed to call with results
7
Doctor
Maureen Kelly
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Society Hill Reproductive Medicine
Philadelphia
NPS
Operations
3 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5