Rated 9
Strongly recommend: 80%Don't recommend: 20%9
80% strongly recommend
5 reviews
Humanity
8.8
8.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.6
7.6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
USC
Fellowship
USC

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Melvin Thornton works at

American Fertility Services
Rated 10
Strongly recommend: 100%10

At 1 office

Greenwich
100 Putnam Green
Greenwich, CT 06830
203 774-9900
Explore Clinic

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2016, Successful
10
8
Age 31
1 IVF
Male Factor
Tubal Blockage
European
Latinx
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Neutral
Successful
Given my relatively young age at the time (30) and no egg quality or quantity factors, he [Dr. Melvin Thornton] selected a not aggressive stem process that left me with little to no side effects and success on the first try...Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples...I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Hours and location were convenient for monitoring appointments [at Sher Fertility of New York]. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
How was your experience with Melvin Thornton at Sher Fertility Solutions New York?
Warm, compassionate, calming presence. Matter of fact about all aspects of treatment. Always reachable, provided us with his cell and direct email. Selected the appropriate protocol given our infertility factors and history.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Sher Fertility Solutions New York?
Don't be afraid to push for more details and clarity when needed. He can sometimes act like the treatment is simplistic but if you ask questions he will always take the time to answer them thoughtfully.
During treatment, were you treated like a number or a human with Melvin Thornton at Sher Fertility Solutions New York?
I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Describe the protocols Melvin Thornton used in your cycles at Sher Fertility Solutions New York and their degree of success.
Gonal F 225. Given my relatively young age at the time (30) and no egg quality or quantity factors, he selected a not aggressive stem process that left me with little to no side effects and success on the first try.
Describe your experience with your nurse at Sher Fertility Solutions New York. (Assigned nurse: Shardae)
Always compassionate, however, tended to see many different nurses and instructions were not always clear.
Describe your experience with Sher Fertility Solutions New York.
Hours and location were convenient for monitoring appointments. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
Describe the costs associated with your care under Melvin Thornton at Sher Fertility Solutions New York.
24K plus prescriptions.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility Solutions New York.
Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples. i agreed with this approach.
What specific things went wrong at Sher Fertility Solutions New York?
  • Lost appointments
Describe the specific things that went wrong at Sher Fertility Solutions New York.
Again, it was just receptionist staff at Westchester clinic. They did not make scheduling appointments easy, and sometimes missed scheduling appointments I tried to make altogether. Reaching out to Dr. Thornton directly solved these issues.
10
Doctor
Melvin Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Sher Fertility Solutions New York
Purchase (closed)
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
5
0
Age 36 - 37
IVF
Donor Eggs
Surrogacy
Ashkenazi Jewish
Income $200K - $499K
2nd of 3 Docs
LGBTQ
Doesn't Recommend
Doesn't Recommend
Unsuccessful
I don’t think he [Dr. Thornton] was a bad doctor however as part of a corporation they did not deliver what they promised. ... I felt as though every transfer the medical protocol was exactly the same. I remember our surrogate expressing frustration that every medical protocol was exactly the same. She really wanted them to change things up since she was a successful surrogate before.
It was just an awful experience. ... They [nursing staff] lacked compassion. On one occasion they sent us an email to inform us we had a miscarriage. They had no care or understanding how emotional this was for us. ... It [CT Fertility] was run by a corporation, so things that were promised they went back on ... We were treated like numbers. ... Very disorganized, never go to a clinic that is managed by a corporation because they only care about making money and not about the end results.
How was your experience with Melvin Thornton at CT Fertility?
I don’t think he was a bad doctor however as part of a corporation they did not deliver what they promised. For example he told us if we paid to have genetic testing done he would not charge us for the transfer since he knew money was very tight for us. We got billed anyway, and when I questioned it he told me the financial department said he couldn’t do that.
During treatment, were you treated like a number or a human with Melvin Thornton at CT Fertility?
It was run by a corporation, so things that were promised they went back on
Describe the protocols Melvin Thornton used in your cycles at CT Fertility and their degree of success.
I felt as though every transfer the medical protocol was exactly the same. I remember our surrogate expressing frustration that every medical protocol was exactly the same. She really wanted them to change things up since she was a successful surrogate before.
Describe your experience with the nursing staff at CT Fertility.
They lacked compassion. On one occasion they sent us an email to inform us we had a miscarriage. They had no care or understanding how emotional this was for us.
Describe your experience with CT Fertility.
Very disorganized, never go to a clinic that is managed by a corporation because they only care about making money and not about the end results. We were treated like numbers. The CFO told me understands what we are going through because his wife almost needed IVF. I was quick to remind him his insurance probably covered that and he would be allowed to claim it on his taxes, while as a gay couple we could not do either.
What specific things went wrong at CT Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
Describe the specific things that went wrong at CT Fertility.
It was just an awful experience. We had a very positive experience with this clinic previously and successfully had our daughter. Our loved Dr sold the practice and it went completely down hill
5
Doctor
Melvin Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
CT Fertility
Trumbull
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Successful
10
10
Age 28 - 29
10 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Thornton was calm, funny, and had an easy-going nature. My husband and I felt comfortable with him. He was compassionate and understanding.... Dr. Thornton was knowledgeable, calm, compassionate, patient, and flexible. My husband and I felt like we were under so much pressure (as I know so many couples do) and this certainly aided in our struggles. One month we couldn't go through with IUI and Dr. Thornton sat down with us and calmly talked us, through. On the month that we conceived, due to pressure, our sample wasn't strong and Dr. Thornton was flexible and allowed us to come in the next day for a back to back IUI.
The Center For Women's Reproductive Care [Columbia U] had convenient hours. While it was a first come first serve system, you were able to get to the center early in hopes of getting in and out in a timely manner. The staff was wonderful. Depending on the day, wait time to get in for your appointment could vary....The nursing staff were kind, reassuring, and kept us in the loop. They were supportive and positive.... Dr. Thornton was calm, funny, and had an easy-going nature.
How was your experience with Melvin Thornton at Columbia University?
Dr. Thornton was knowledgeable, calm, compassionate, patient, and flexible. My husband and I felt like we were under so much pressure (as I know so many couples do) and this certainly aided in our struggles. One month we couldn't go through with IUI and Dr. Thornton sat down with us and calmly talked us, through. On the month that we conceived, due to pressure, our sample wasn't strong and Dr. Thornton was flexible and allowed us to come in the next day for a back to back IUI. That cycle we conceived our son.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Columbia University?
Do not be scared to ask questions. He is quite patient, understanding and down to Earth.
During treatment, were you treated like a number or a human with Melvin Thornton at Columbia University?
Dr. Thornton was calm, funny, and had an easy-going nature. My husband and I felt comfortable with him. He was compassionate and understanding.
Describe the protocols Melvin Thornton used in your cycles at Columbia University and their degree of success.
Our infertility was unexplained at the time. I was placed on Clomid and we did Clomid and IUI. We conceived on our 3rd IUI cycle (4 IUI in total).
Describe your experience with the nursing staff at Columbia University.
The nursing staff were kind, reassuring, and kept us in the loop. They were supportive and positive.
Describe your experience with Columbia University.
The Center For Women's Reproductive Care had convenient hours. While it was a first come first serve system, you were able to get to the center early in hopes of getting in and out in a timely manner. The staff was wonderful. Depending on the day, wait time to get in for your appointment could vary.
Describe the costs associated with your care under Melvin Thornton at Columbia University.
I just had to pay copays.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
NA
10
Doctor
Melvin Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Columbia University
West Harrison
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2018, Successful
10
10
Age 25
1 Fertility Medications
Latinx
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Thornton] went above and betond to make me feel comfortable. He is an amazing doctor....Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.I cannot wait until I get the results that I am seeking but I am confident that with his help I will be there soon....As friendly as Dr. Thornton. they [nursing staff] are amazing and friendly...
The strengths of this clinic [CT Fertility] is their staff and environment. It is very clean and very comforting. I am approached every time with a smile and a warm greeting. This clinic does not have any weaknesses.... As friendly as Dr. Thornton. they [nursing staff] are amazing and friendly....Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.
How was your experience with Melvin Thornton at CT Fertility?
Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.I cannot wait until I get the results that I am seeking but I am confident that with his help I will be there soon.
What's one piece of advice would you give a prospective patient of Melvin Thornton at CT Fertility?
Patience
During treatment, were you treated like a number or a human with Melvin Thornton at CT Fertility?
He went above and betond to make me feel comfortable. He is an amazing doctor.
Describe your experience with the nursing staff at CT Fertility.
As friendly as Dr. Thornton. they are amazing and friendly.
Describe your experience with CT Fertility.
The strengths of this clinic is their staff and environment. It is very clean and very comforting. I am approached every time with a smile and a warm greeting. This clinic does not have any weaknesses.
10
Doctor
Melvin Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
CT Fertility
Trumbull
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
10
10
Age 34
8 IUI
2 IVF
2 Egg Freezing
PCOS
European
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Thornton has been a great physician and guide for us through this process. He has wonderful bedside manner, and is so understanding and thoughtful. He is very thorough in his care, and really knows and understands industry best practices...very responsive to emails...[Eset approach] Single embyro only...
[American Fertility Services] is a brand new clinic that is beautiful with state-of-the-art technology. I felt really comfortable here for my egg retrieval. The lab is also really clean and modern. It's like a 5-star hotel! We came from out of town and it was well worth the visit. My only wish is that there were more nice hotels nearby.
How was your experience with Melvin Thornton at American Fertility Services?
Dr. Thornton has been a great physician and guide for us through this process. He has wonderful bedside manner, and is so understanding and thoughtful. He is very thorough in his care, and really knows and understands industry best practices.
During treatment, were you treated like a number or a human with Melvin Thornton at American Fertility Services?
Dr. Thornton has the best bedside manner of any physician I have worked with. He is so warm and kind. And also very responsive to emails!
Describe your experience with American Fertility Services.
This is a brand new clinic that is beautiful with state-of-the-art technology. I felt really comfortable here for my egg retrieval. The lab is also really clean and modern. It's like a 5-star hotel! We came from out of town and it was well worth the visit. My only wish is that there were more nice hotels nearby.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at American Fertility Services.
Single embyro only
10
Doctor
Melvin Thornton
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
10
Clinic
American Fertility Services
Greenwich
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources