Melvin Thornton

American Fertility Services

Available Lines of Communication

Doctor, Nurse available by email
Doctor email
Nurse email
Nurse available by direct line
Direct line to nurse
Available by cell phone
Doctor personal cell phone
Medical SchoolWash U. St. Louis
ResidencyUSC
FellowshipUSC
Greenwich
100 Putnam Green
Greenwich, CT 06830
203 774-9900
On a scale from 0-10, how likely are you to recommend Melvin Thornton to a friend?
Strongly recommend: 71%Don't recommend: 29%8.6
4 assessments
  • 71% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 29% Don't recommend (0-6)
Humanity
Treated like a number
Treated like a human
8.7
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
Poor communication
Excellent communication
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
Rarely saw at appts.
Always saw at appts.
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
Poor response time
Excellent response time
Good
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

On a scale from 0-10, how likely are you to recommend American Fertility Services to a friend?
Strongly recommend: 100%10
1 assessment
  • 100% Strongly recommend (9-10)
  • 0% Neutral (7-8)
  • 0% Don't recommend (0-6)
4 assessments
5
0
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
5
0
I don’t think he [Dr. Thornton] was a bad doctor however as part of a corporation they did not deliver what they promised. ... I felt as though every transfer the medical protocol was exactly the same. I remember our surrogate expressing frustration that every medical protocol was exactly the same. She really wanted them to change things up since she was a successful surrogate before.
It was just an awful experience. ... They [nursing staff] lacked compassion. On one occasion they sent us an email to inform us we had a miscarriage. They had no care or understanding how emotional this was for us. ... It [CT Fertility] was run by a corporation, so things that were promised they went back on ... We were treated like numbers. ... Very disorganized, never go to a clinic that is managed by a corporation because they only care about making money and not about the end results.
Age
36 - 37
Treated
2016 - 2017
Success with this Doc
No
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
2nd of 3 Docs
Treatment
IVF, Donor Eggs, Surrogacy
Diagnosis
5
0
How was your experience with Melvin Thornton at CT Fertility?
I don’t think he was a bad doctor however as part of a corporation they did not deliver what they promised. For example he told us if we paid to have genetic testing done he would not charge us for the transfer since he knew money was very tight for us. We got billed anyway, and when I questioned it he told me the financial department said he couldn’t do that.
During treatment, were you treated like a number or a human with Melvin Thornton at CT Fertility?
It was run by a corporation, so things that were promised they went back on
Describe the protocols Melvin Thornton used in your cycles at CT Fertility and their degree of success.
I felt as though every transfer the medical protocol was exactly the same. I remember our surrogate expressing frustration that every medical protocol was exactly the same. She really wanted them to change things up since she was a successful surrogate before.
Describe your experience with the nursing staff.
They lacked compassion. On one occasion they sent us an email to inform us we had a miscarriage. They had no care or understanding how emotional this was for us.
Describe your experience with CT Fertility.
Very disorganized, never go to a clinic that is managed by a corporation because they only care about making money and not about the end results. We were treated like numbers. The CFO told me understands what we are going through because his wife almost needed IVF. I was quick to remind him his insurance probably covered that and he would be allowed to claim it on his taxes, while as a gay couple we could not do either.
What specific things went wrong at CT Fertility?
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
5
Doctor
Melvin Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
0
Clinic
CT Fertility
Trumbull
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
8
Age
31
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
8
Given my relatively young age at the time (30) and no egg quality or quantity factors, he [Dr. Melvin Thornton] selected a not aggressive stem process that left me with little to no side effects and success on the first try...Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples...I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Hours and location were convenient for monitoring appointments [at Sher Fertility of New York]. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
Age
31
Treated
2016
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor, Tubal Blockage
10
8
How was your experience with Melvin Thornton at Sher Fertility of New York?
Warm, compassionate, calming presence. Matter of fact about all aspects of treatment. Always reachable, provided us with his cell and direct email. Selected the appropriate protocol given our infertility factors and history.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Sher Fertility of New York?
Don't be afraid to push for more details and clarity when needed. He can sometimes act like the treatment is simplistic but if you ask questions he will always take the time to answer them thoughtfully.
During treatment, were you treated like a number or a human with Melvin Thornton at Sher Fertility of New York?
I always personally saw Dr. Thornton or a trusted colleauge at each of my appointments. If it was not going to be Dr. Thornton, he would let me know in advance.
Describe the protocols Melvin Thornton used in your cycles at Sher Fertility of New York and their degree of success.
Gonal F 225. Given my relatively young age at the time (30) and no egg quality or quantity factors, he selected a not aggressive stem process that left me with little to no side effects and success on the first try.
Describe your experience with your nurse at Sher Fertility of New York. (Assigned nurse: Shardae)
Always compassionate, however, tended to see many different nurses and instructions were not always clear.
Describe your experience with Sher Fertility of New York.
Hours and location were convenient for monitoring appointments. Retrievals and transfers were done in the NYC office, which was also accommodating with hours (my transfer was on a Sunday). Did not batch patients which I liked. However, sometimes long waits. The reception staff in the Westchester office were sometimes less than understanding and could be abrasive.
Describe the costs associated with your care under Melvin Thornton at Sher Fertility of New York.
24K plus prescriptions.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Sher Fertility of New York.
Given my age (30) and quality of eggs, he recommended eSET unless we were ok with multiples. i agreed with this approach.
What specific things went wrong at Sher Fertility of New York?
  • Lost appointments
10
Doctor
Melvin Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
8
Clinic
Sher Fertility of New York
Purchase
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
28 - 29
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
10 IUI, 1 IVF
Diagnosis
Unexplained
10
10
Dr. Thornton was calm, funny, and had an easy-going nature. My husband and I felt comfortable with him. He was compassionate and understanding.... Dr. Thornton was knowledgeable, calm, compassionate, patient, and flexible. My husband and I felt like we were under so much pressure (as I know so many couples do) and this certainly aided in our struggles. One month we couldn't go through with IUI and Dr. Thornton sat down with us and calmly talked us, through. On the month that we conceived, due to pressure, our sample wasn't strong and Dr. Thornton was flexible and allowed us to come in the next day for a back to back IUI.
The Center For Women's Reproductive Care [Columbia U] had convenient hours. While it was a first come first serve system, you were able to get to the center early in hopes of getting in and out in a timely manner. The staff was wonderful. Depending on the day, wait time to get in for your appointment could vary....The nursing staff were kind, reassuring, and kept us in the loop. They were supportive and positive.... Dr. Thornton was calm, funny, and had an easy-going nature.
Age
28 - 29
Treated
2013 - 2014
Success with this Doc
Yes
Race
Other
Income
$100K - $199K
Occupation
Teacher
Order & Number of Docs Seen
1st of 3 Docs
Treatment
10 IUI, 1 IVF
Diagnosis
Unexplained
10
10
How was your experience with Melvin Thornton at Columbia University?
Dr. Thornton was knowledgeable, calm, compassionate, patient, and flexible. My husband and I felt like we were under so much pressure (as I know so many couples do) and this certainly aided in our struggles. One month we couldn't go through with IUI and Dr. Thornton sat down with us and calmly talked us, through. On the month that we conceived, due to pressure, our sample wasn't strong and Dr. Thornton was flexible and allowed us to come in the next day for a back to back IUI. That cycle we conceived our son.
What's one piece of advice would you give a prospective patient of Melvin Thornton at Columbia University?
Do not be scared to ask questions. He is quite patient, understanding and down to Earth.
During treatment, were you treated like a number or a human with Melvin Thornton at Columbia University?
Dr. Thornton was calm, funny, and had an easy-going nature. My husband and I felt comfortable with him. He was compassionate and understanding.
Describe the protocols Melvin Thornton used in your cycles at Columbia University and their degree of success.
Our infertility was unexplained at the time. I was placed on Clomid and we did Clomid and IUI. We conceived on our 3rd IUI cycle (4 IUI in total).
Describe your experience with the nursing staff.
The nursing staff were kind, reassuring, and kept us in the loop. They were supportive and positive.
Describe your experience with Columbia University.
The Center For Women's Reproductive Care had convenient hours. While it was a first come first serve system, you were able to get to the center early in hopes of getting in and out in a timely manner. The staff was wonderful. Depending on the day, wait time to get in for your appointment could vary.
Describe the costs associated with your care under Melvin Thornton at Columbia University.
I just had to pay copays.
Describe Melvin Thornton's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Columbia University.
NA
10
Doctor
Melvin Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
Columbia University
West Harrison
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

10
10
Age
25
Treated
2018
Success with this Doc
Yes
Treatment
1 Fertility Medications
Diagnosis
10
10
He [Dr. Thornton] went above and betond to make me feel comfortable. He is an amazing doctor....Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.I cannot wait until I get the results that I am seeking but I am confident that with his help I will be there soon....As friendly as Dr. Thornton. they [nursing staff] are amazing and friendly...
The strengths of this clinic [CT Fertility] is their staff and environment. It is very clean and very comforting. I am approached every time with a smile and a warm greeting. This clinic does not have any weaknesses.... As friendly as Dr. Thornton. they [nursing staff] are amazing and friendly....Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.
Age
25
Treated
2018
Success with this Doc
Yes
Race
Latino
Income
$50K - $99K
Occupation
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Fertility Medications
Diagnosis
10
10
How was your experience with Melvin Thornton at CT Fertility?
Bedside manner, positive attitude, friendly, understanding and compassionate. I am an adult but young but he treated me in a well respected manner and I am very appreciative of that.I cannot wait until I get the results that I am seeking but I am confident that with his help I will be there soon.
What's one piece of advice would you give a prospective patient of Melvin Thornton at CT Fertility?
Patience
During treatment, were you treated like a number or a human with Melvin Thornton at CT Fertility?
He went above and betond to make me feel comfortable. He is an amazing doctor.
Describe your experience with the nursing staff.
As friendly as Dr. Thornton. they are amazing and friendly.
Describe your experience with CT Fertility.
The strengths of this clinic is their staff and environment. It is very clean and very comforting. I am approached every time with a smile and a warm greeting. This clinic does not have any weaknesses.
10
Doctor
Melvin Thornton
Communication
Trustworthiness
Compassion
Explained risks
Adaptability
Frequency seen during appointments
10
Clinic
CT Fertility
Trumbull
Nursing
Operations
Scheduling
Billing
Clinic Atmosphere
Educational Resources
+ Read more- Read less
Ask a Question

Ask this reviewer a question about their experience with Melvin Thornton at CT Fertility.