Rated 6.1
Strongly recommend: 39%Neutral: 12%Don't recommend: 49%6.1
39% strongly recommend
13 reviews
Humanity
6.5
6.5
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.1
7.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.8
7.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Wash U. St. Louis
Residency
U. of Pennsylvania
Fellowship
Eastern Virginia Jones

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Michael Edelstein works in 2 offices at

Shady Grove Fertility Richmond
Rated 7.8
Strongly recommend: 55%Neutral: 21%Don't recommend: 24%7.8

Explore Clinic
Stony Point
9030 Stony Point Pkwy
Richmond, VA 23235
Richmond - Henrico Doctors'
7607 Forest Ave
Richmond, VA 23229

13 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
3
NPS
4
Age 38 - 39
5 IUI
Poor Egg Quality
European
Income $50K - $99K
Only Doc Seen
Donor Sperm
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
I have generally found Dr. Edelstein to be a bit rote in his recommendations, not that proactive in giving me detailed information even when it should be clear that's the kind of patient care I want, and not that attentive to my chart and my overall history. I'd prefer to get a lot more detail from him most of the time, and it's a struggle if I'm asking him about things he hasn't brought up himself...
I have really liked all the nursing and phlebotomy staff [at Shady Grove Fertility Richmond] that I have met in person, and have generally had good portal communications from/with nursing staff. I have really liked the nurse practitioners who do a lot of the IUIs also...I find Shady Grove's approach to outsourcing information on clinical treatment to webinars, the volume of consents and acknowledgements I have to sign, the financial clearance to get treatment, the automated invoices, and the use of new portal and patient management systems to be cumbersome and it makes me feel like I'm just a cog in a wheel...
How was your experience with Michael Edelstein at Shady Grove Fertility Richmond?
I haven't had success yet so I can't speak for his success rates, but I have generally found Dr. Edelstein to be a bit rote in his recommendations, not that proactive in giving me detailed information even when it should be clear that's the kind of patient care I want, and not that attentive to my chart and my overall history. I'd prefer to get a lot more detail from him most of the time, and it's a struggle if I'm asking him about things he hasn't brought up himself. He tries to be very empathetic and consoling when my pregnancy tests have come back negative, but in a way where I feel like he's afraid I will burst into tears (I don't). It almost feels like I have to help him manage his emotions about it. But perhaps he's used to people who need a lot of consoling in those phone calls.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Shady Grove Fertility Richmond?
I would recommend looking elsewhere if you are a high detail, high research patient. I would also say, if you feel patronized or condescended to when you initially meet him, you will likely continue to feel that way in subsequent meetings. He approaches most conversations assuming you know nothing about fertility biology, which I imagine many patients need when they are overwhelmed, but it never quite changes even as patients spend a long time in treatment and get to know a lot more about it. I don't think he's a bad guy and I'm sure a lot of people like his care approach, it just hasn't worked for me.
During treatment, were you treated like a number or a human with Michael Edelstein at Shady Grove Fertility Richmond?
Dr Edelstein is friendly and tries to be human, but I don't feel that he's paying very good attention most of the time. He has a "patter" he's clearly said many times before and that's where his comfort level is, and he wants to do it on autopilot, often without having reviewed my chart for my specific details. For example, he gave me the same spiel about IUI and what it is on my 4th IUI as on my 1st, and it felt pretty patronizing because I'd been through it several times and knew what IUI stood for by that point. He has told me I needed to get procedures done or need to update my bloodwork, when I have already done it before recently and he just hadn't checked. I'm a single mother by choice and he has forgotten that quite a lot in my consultations, which I don't feel sensitive about but I do think he should know that I'm using donor sperm when he's making medical recommendations because it makes a difference on several elements. When I ask him why something is the way it is, he often defaults to claims to authority ("I have done thousands of X" or "I actually wrote a paper on this once, and..." or "Shady Grove has the best record with X") instead of giving me the actual medical/biological reasoning. He seems to prefer it when patients just know the very basic information about what they are doing, take his advice, and don't ask many detailed questions. I was not trying to do something radically different than what he was recommending, and didn't come in with any crackpot theories, I just like to make decisions with a lot of information so having him as a doctor has been frustrating.
Describe the protocols Michael Edelstein used in your cycles at Shady Grove Fertility Richmond and their degree of success.
unmedicated, unmonitored IUI monitored IUI with letrozole
Describe your experience with your nurse at Shady Grove Fertility Richmond. (Assigned nurse: LIndsay Diamond)
I have really liked all the nursing and phlebotomy staff that I have met in person, and have generally had good portal communications from/with nursing staff. I have really liked the nurse practitioners who do a lot of the IUIs also.
Describe your experience with Shady Grove Fertility Richmond.
The facilities are very nice, the portal generally works fine, I really like the nurses and the front desk staff. They have all been doing a good job through COVID. I had some very bad experiences with the financial department but I think there have been some staffing changes that might have helped. They sent me an invoice to my email, it ended up in a non-priority folder, and then I was getting portal messages right before my IUI saying I couldn't have my IUI until I'd paid my invoice. One time I overpaid my balance because the desk staff couldn't figure out how much I owed (???) and then the financial folks refused to refund me, they said it would stay on my account for future treatments. But if they are owed money it's an emergency, even though they know where I live. I don't like loaning my money to large companies for care I haven't received yet. Overall, I find Shady Grove's approach to outsourcing information on clinical treatment to webinars, the volume of consents and acknowledgements I have to sign, the financial clearance to get treatment, the automated invoices, and the use of new portal and patient management systems to be cumbersome and it makes me feel like I'm just a cog in a wheel. It's annoying to have to respond to multiple electronic check ins before an appointment. I have felt like there's all of this homework that gets put on my plate to do and learn, and the focus of it generally is to limit their liability. There are reams of consents and online forms I have to fill out, and the purpose of it is usually to make sure I know there are no guarantees. Overall, the way I feel as a Shady Grove patient is that they are outsourcing as much of the patient information process as they can, their financial and legal systems have had a lot of work put into them to make sure they protect and advantage the company, but there has been very little effort to understand what the patient user experience is and to improve it.
Describe the costs associated with your care under Michael Edelstein at Shady Grove Fertility Richmond.
Natural IUI went from $195 to $400 while I was undergoing treatment There was a significant increase to the IVF bundle programs in July 2022 Some of my supplemental treatment has been covered by insurance even though my insurance doesn't cover infertility treatment, so it's hard to parse out Generally they have been good at running things through insurance
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
It's clear from talking to him that he's much more positive about eSET than multiples. He also recommends genetic testing for older women undergoing IVF. I imagine if an older woman was resistant to genetic testing he would be much more open to transferring multiple embryos, but I haven't been in that situation.
What specific things went wrong at Shady Grove Fertility Richmond?
  • Lost appointments
Describe the specific things that went wrong at Shady Grove Fertility Richmond.
I have had a few appointments that were made but didn't show up when I arrived for them, but generally things have worked out
3
Doctor
Michael Edelstein
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
3 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
4
Clinic
Shady Grove Fertility Richmond
Stony Point
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
9
NPS
5
Age 28
3 IUI
Endometriosis
Unexplained
European
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Doesn't Recommend
Success w/ Doc Too early to know
Dr Edelstein is really great. He really seems to know what he's doing and makes sure you understand too. I really enjoy seeing him, and always feel like he has my best interest at heart. I really appreciated that he only gave me all of the info on IVF after I asked for it. It made it feel like he wasn't just after my money.... He made sure to personally call me when I wanted to start another IUI after my lap. He also always seems very inattentive to me and my personal needs.
The nurses [Fertility Institute of Virginia] are really great! Anytime something was painful (the hsg, and first IUI) the nurse would hold my hand.... The biggest strength is the clinic's success rates on SART are the best in Virginia. Another strength is Pattie the director of clinical services sat down with me to cover all the costs for IVF.... A huge weakness they have though is answering the phone. It seems like anytime I call the front desk I have to call 4/5 times in a day to get an answer. It is a bit better when try to get a hold of Dr. E's team. They still don't always answer right away but if I leave a message they always get back to me within an hour or two. I haven't started IVF yet so I don't know how easy it is to get a hold of the IVF coordinator.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
Dr Edelstein is really great. He really seems to know what he's doing and makes sure you understand too. I really enjoy seeing him, and always feel like he has my best interest at heart. I really appreciated that he only gave me all of the info on IVF after I asked for it. It made it feel like he wasn't just after my money.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
If you are concerned about any of the fertility meds (like clomid for example) let him know he will gladly give you another medicine.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He made sure to personally call me when I wanted to start another IUI after my lap. He also always seems very inattentive to me and my personal needs. It didn't seem like he was just trying to throw IVF at me right away either.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
For my just medicated cycle I took clomid days 3-7 and used opks to time intercourse. For my IUI's I took clomid days 3-7, then had an ultrasound on day 12. They then gave me the trigger shot to take home. I always did the trigger on days 12-14 and we did the IUI 36 hours after my trigger. My husband went in the morning of my IUI to leave his sample.
Describe your experience with your nurse at Fertility Institute of Virginia.
The nurses are really great! Anytime something was painful (the hsg, and first IUI) the nurse would hold my hand.
Describe your experience with Fertility Institute of Virginia.
The biggest strength is the clinic's success rates on SART are the best in Virginia. Another strength is Pattie the director of clinical services sat down with me to cover all the costs for IVF. She also looks at your insurance's website to see if they cover anything. She couldn't find anything when looking for me so she called them the next day. After she called them she personally called me to let me know that they don't cover anything. A huge weakness they have though is answering the phone. It seems like anytime I call the front desk I have to call 4/5 times in a day to get an answer. It is a bit better when try to get a hold of Dr. E's team. They still don't always answer right away but if I leave a message they always get back to me within an hour or two. I haven't started IVF yet so I don't know how easy it is to get a hold of the IVF coordinator.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
All office visits are $50. My IUI's including clomid, trigger shot, sperm wash and the IUI cost around $600. If we move on to IVF we will be doing their shared risk program which starts at $20,000 for 6 rounds of IVF. Plus the cost of medications and any testing done.
9
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
5
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Successful
NPS
9
NPS
9
Age 32 - 33
1 IVF
Anovulation
Male Factor
Unexplained
European
Income $100K - $199K
3rd of 3 Docs
6 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He [Dr. Edelstein] was responsive to my needs and always willing to explain things. He answered my questions, joked with me, and was respectful.... My only complaint, and this is simply due to my own personality and not due to any deficit or issue on his part, is that at times I felt like he was not taking potential concerns I had seriously and didn't explain in enough detail why my concerns were invalid...
All the doctors are highly skilled, so seeing the on call doc on weekends was not an issue for me. I never had to use the after hours emergency line, but they [Fertility Institute of Virginia] do have one. I saw 3 other doctors for ultrasounds on weekends and was pleased with all of them. Good bedside manner and very good at their work...The entire IVF cost was roughly $15,000 I believe, not including genetic testing done through an outside company but that did include the biopsy to send to the genetic testing.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
He is extremely good at what he does, very responsive, and honest. His skills are excellent. He is not brusque and has a decent bedside manner. My only complaint, and this is simply due to my own personality and not due to any deficit or issue on his part, is that at times I felt like he was not taking potential concerns I had seriously and didn't explain in enough detail why my concerns were invalid. When I researched potential reasons for my infertility online, he would say that the reason I was interested in was not applicable, but didn't go into any great detail as to why. He was at times willing to dig into the science with me and discuss specifics, but not always. He's also not extremely warm and fuzzy, but he's also not cold or unempathic.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Have your questions written out in advance and know what your goals are. He's very direct.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He was responsive to my needs and always willing to explain things. He answered my questions, joked with me, and was respectful.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
We started with Clomid as I'd already had other hormonal regulation with my previous RE that had failed. Then we did Clomid with a trigger. Then we did Clomid with an IUI. Then we did IUIs with injectables and a trigger. Then we finally moved to IVF with ICSI, and we did a freeze all of our 5 day blastos so that we could have then biopsies and genetically tested. Our testing showed chromosomal abnormalities on 10 of our 11 blastos and we transferred our one remaining embryo the following month. She is now 5 weeks old.
Describe your experience with your nurse at Fertility Institute of Virginia. (Assigned nurse: Beth)
She is wonderful.
Describe your experience with Fertility Institute of Virginia.
All the doctors are highly skilled, so seeing the on call doc on weekends was not an issue for me. I never had to use the after hours emergency line, but they do have one. I saw 3 other doctors for ultrasounds on weekends and was pleased with all of them. Good bedside manner and very good at their work.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
The entire IVF cost was roughly $15,000 I believe, not including genetic testing done through an outside company but that did include the biopsy to send to the genetic testing. Costs of IUIs were about $500.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of Virginia.
He would have recommended transferring two embryos since my infertility was unexplained, but left it up to us. In the end, we only had 1 to transfer.
9
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unsuccessful
NPS
7
NPS
8
Age 30 - 31
5 Fertility Medications
Anovulation
PCOS
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Unsuccessful
It was a very stressful time for me but I truly think that [Dr.] Edelstein felt bad that my treatments weren't working. He always seemed very positive at each visit and each time something failed he would remind me that we were getting a win: I was ovulating. Of course there would be times that I would get frustrated and feel like he wasn't listening but after I got up the courage to tell him exactly what I needed/wanted, he understood...He remembered things I would tell him, like going out of town or things relating to my job.
The nursing staff [at Fertility Institute of VA] was great at taking my concerns to the doctor. They explained things well and showed me different ways of giving myself shots. The only thing I feel like they dropped the ball on was when they scheduled me for the wrong procedure (hysteroscopy when I needed a HSG)...The exam room tables are facing the wrong way. When someone opens the door they can look directly at your private area. Kind of maze like the farther you get from the front.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
It was a very stressful time for me but I truly think that Se Edelstein felt bad that my treatments weren't working. He always seemed very positive at each visit and each time something failed he would remind me that we were getting a win: I was ovulating. Of course there would be times that I would get frustrated and feel like he wasn't listening but after I got up the courage to tell him exactly what I needed/wanted, he understood.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
To be very blunt about your expectations and to set limits for how many times you do a specific procedure.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He remembered things I would tell him, like going out of town or things relating to my job.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
I took three doses of letrozole. Confirmed egg growth with ultrasounds and confirmed ovulation (once) with blood work. Two rounds of injectables, Gonal f. Had to increase dose because eggs stopped growing, confirmed egg growth with ultrasound and did trigger shot. Confirmed ovulation with blood work.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
The nursing staff was great at taking my concerns to the doctor. They explained things well and showed me different ways of giving myself shots. The only thing I feel like they dropped the ball on was when they scheduled me for the wrong procedure (hysteroscopy when I needed a HSG).
Describe your experience with Fertility Institute of Virginia.
The exam room tables are facing the wrong way. When someone opens the door they can look directly at your private area. Kind of maze like the farther you get from the front.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
I don't really remember the costs. It would be a copay and then usually $100-200 or visit out of pocket. All our injectables were out of pocket and not covered by insurance at all.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of Virginia.
Have not done.
What specific things went wrong at Fertility Institute of Virginia?
  • Scheduled the wrong procedure
7
Doctor
Michael Edelstein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
8
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2015 - 2016, Successful
NPS
10
NPS
10
Age 33 - 34
2 IUI
1 IVF
Anovulation
Male Factor
PCOS
European
Income $50K - $99K
Operations
Only Doc Seen
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
He is the most patient doctor I have ever had. I have a problem with blood draws and when he saw that I was getting stressed, he stepped in and did it himself!! Every time I said I was uncomfortable, he apologized. He kept things light and jokey when I needed it and serious and subdued when I needed that. He is great at reading people. You can tell he loves what he does.
They [the nurses at Fertility Institute of VA] are very friendly, understanding of the stress couples are under and very helpful with explaining medications and instructions for injections. They even got involved with the pharmacy we got our meds through because we were having problems and almost missed a dose!! I really don't have any complaints about any of the staff.... We were in the shared success program for 23000 i think meds were not included with that. Embryo storage fees are currently $480/year after the shared success program ends
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
He is the most patient doctor I have ever had. I have a problem with blood draws and when he saw that I was getting stressed, he stepped in and did it himself!! Every time I said I was uncomfortable, he apologized. He kept things light and jokey when I needed it and serious and subdued when I needed that. He is great at reading people. You can tell he loves what he does.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Be honest, be up front and ask questions even if you think they are stupid. He had to repeat a lot of info to me and never once seemed frustrated. He wants everyone to be clear about everything that is happening.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
Originally we thought the issues were all female related but we had issues on both sides. We started with IUI becuase it was the least invasive but we had morphology issues on my husbands side so we decided to go to IVF with ICSI after 2 rounds of IUI. We used the ICSI because of the morphology issues. We went in the egg retrieval with the plan to use the embryos asap but due to unexpected bleeding issues (of course my period decided to come on that week!), we did a freeze all and opted to do the transfer the next month. Generally he likes to wait 2 months with a freeze all but we wanted it done before the end of the year. My husband and I decided to implant 2 embryos the first try. Dr. E suggested 1 but agreed to 2 after my husband and I discussed our options. Egg retrieval in November, embryo transfer in December. We got a little boy in September from that decision.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
They are very friendly, understanding of the stress couples are under and very helpful with explaining medications and instructions for injections. They even got involved with the pharmacy we got our meds through because we were having problems and almost missed a dose!! I really don't have any complaints about any of the staff.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
We were in the shared success program for 23000 i think meds were not included with that. Embryo storage fees are currently $480/year after the shared success program ends
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of Virginia.
For women my age-under 35, he prefers to do a single but we sat down and had a rational conversation with him as to why we would prefer to use 2, and he agreed. It is my understanding from our conversation that he generally does not use more than 2 at a time.
10
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unsuccessful
NPS
5
NPS
9
Age 33
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $50K - $99K
Accountant
1st of 2 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Doesn't Recommend
Strongly Recommends
Unsuccessful
Strengths - Extensive knowledge base in the field. The ultrasound and HSG was pleasant experience as well. He [Dr. Edelstein] also explained everything during those procedures which was nice. ... Weaknesses - He did not test my husband and we later found out we have MFI as well. In my gut feeling I felt we had immune issues related to miscarriages but he did not support that and called our case by chance. After going to another doctor and having extensive testing done, we found out we had MFI and other immune issues that needed a specialized treatment.
The clinic [Fertility Institute of VA] was clean and organized. I appreciated the organization with setting up appointments and you saw the doctor almost every appointment. The front desk was great as well and made you aware of financial costs upfront. ... The nurses I did see were great and understanding. One nurse held my hand during the HSG as it was quite painful. They were so kind and truly were there for you.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
Strengths - Extensive knowledge base in the field. The ultrasound and HSG was pleasant experience as well. He also explained everything during those procedures which was nice. He was very nice and understanding doctor when talking about our story and what we had been through at that point. Weaknesses - He did not test my husband and we later found out we have MFI as well. In my gut feeling I felt we had immune issues related to miscarriages but he did not support that and called our case by chance. After going to another doctor and having extensive testing done, we found out we had MFI and other immune issues that needed a specialized treatment.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Ask questions and listen to your gut.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
Dr Edelstein was very understanding and compassionate during the appointments and diagnostic procedure but he did not extensively look into why we were having the issue and called our case by chance.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
HSG - open tubes for me. It was a good experience with this doctor and he explained everything.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
The nurses I did see were great and understanding. One nurse held my hand during the HSG as it was quite painful. They were so kind and truly were there for you.
Describe your experience with Fertility Institute of Virginia.
The clinic was clean and organized. I appreciated the organization with setting up appointments and you saw the doctor almost every appointment. The front desk was great as well and made you aware of financial costs upfront.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
We had diagnostic testing that majority was covered by insurance
5
Doctor
Michael Edelstein
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
1 of 5
9
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2017, Successful
NPS
10
NPS
10
Age 30 - 32
4 IUI
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
I love working with Dr. Edelstein. He is a kind and compassionate Doctor. I love that I can leave a message for him with someone in his office in the morning and by that afternoon he calls me back directly himself. When he cant personally call back one of his nurses will but in the same day as well. Some doctors are hard to reach so I love that Dr. Edelstein makes himself available to him patients...
The nurses [at Fertility Institute of Virginia] are great. Very friendly and helpful. If I had a question they couldnt answer they would have Dr. Edelstein call me or they would call him and get back to me...Strengths: I love the clinic's location. The lab where my husband gives his sample before our IUI's is located in the same building just on different floors. Weakness: If your iui cycle falls on a weekend the doctor on call that weekend does your insemination instead of the doctor you normally see.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
I love working with Dr. Edelstein. He is a kind and compassionate Doctor. I love that I can leave a message for him with someone in his office in the morning and by that afternoon he calls me back directly himself. When he cant personally call back one of his nurses will but in the same day as well. Some doctors are hard to reach so I love that Dr. Edelstein makes himself available to him patients.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Always feel free to ask him questions and if you still dont understand he is really good about writing things down or drawing a visual for you.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
We did 4 IUI's. 3 with clomid and 1 with injections and letrozole. Our first IUI (with clomid) resulted in a pregnancy, but our son was stillborn at 29weeks 6 days. The other 3 iui's resulted in negative pregnancy tests.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
The nurses are great. Very friendly and helpful. If I had a question they couldnt answer they would have Dr. Edelstein call me or they would call him and get back to me.
Describe your experience with Fertility Institute of Virginia.
Strengths: I love the clinic's location. The lab where my husband gives his sample before our IUI's is located in the same building just on different floors. Weakness: If your iui cycle falls on a weekend the doctor on call that weekend does your insemination instead of the doctor you normally see. This only happened to me once and although I understand my doctor cant be available 7 days a week. I just feel more comfortable with Dr. Edelstein doing my iui.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
$430 for 1 iui cycle doesnt include medications
10
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2015 - 2017, Successful
NPS
10
NPS
10
Age 35 - 37
2 IUI
1 IVF
Endometriosis
Unexplained
East Asian
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr E[delstein] treated me with compassion. He explained every detail in the course of treatment and did not sugar coat anything. He was honest and truthful in every aspect...was always on time. I rarely had to wait more than 5-10 to see him. He was explained everything in detail and even wrote everything out so I wouldn’t forget the exact times and dates what needed to be done. I never felt rushed and he answered whatever questions I had.
We did a shared IVF treatment cost was $22,000 [at Fertility Institute of Virginia]. One fresh transfer was about $12,000. IUI was about $1000...Wait time for phone calls was a little long but once they were on the phone they were friendly and professional. However, every time I went in, they failed to tell me I had any open balances and was sent to Collections. Pattie took care care of it for me and I paid the bills...Beth [nurse] was amazing. She showed me how to do the relevant injections and answered all of my questions. She explained all of the labs and was the one to call me when my blood work came back positive.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
Dr. Edelstein was always on time. I rarely had to wait more than 5-10 to see him. He was explained everything in detail and even wrote everything out so I wouldn’t forget the exact times and dates what needed to be done. I never felt rushed and he answered whatever questions I had.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Don’t be afraid to ask questions. He wants to to ask if you are not sure in any part of the treatment.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
Dr E treated me with compassion. He explained every detail in the course of treatment and did not sugar coat anything. He was honest and truthful in every aspect
Describe your experience with your nurse at Fertility Institute of Virginia. (Assigned nurse: Beth Henry )
Beth was amazing. She showed me how to do the relevant injections and answered all of my questions. She explained all of the labs and was the one to call me when my blood work came back positive.
Describe your experience with Fertility Institute of Virginia.
Wait time for phone calls was a little long but once they were on the phone they were friendly and professional. However, every time I went in, they failed to tell me I had any open balances and was sent to Collections. Pattie took care care of it for me and I paid the bills
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
We did a shared IVF treatment cost was $22,000. One fresh transfer was about $12,000. IUI was about $1000.
10
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016, Unsuccessful
NPS
10
NPS
10
Age 32
2 IUI
Unexplained
Income $50K - $99K
Sales Representative
Only Doc Seen
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr. Michael Edelstein] explained everything to us as far as what to expect and what our next steps would be going forward. He is very patient and understanding. He made sure to answer any questions we had. We felt very comfortable talking with him.... He was very caring and empathetic. He wanted to help anyway he could. I would definitely recommend him for a fertility doctor.
They [the nursing staff at Fertility Institute of VA] were always prepared with everything and helpful. If I had any questions they were happy to answer.... I took fertility medication days 3-7. I would have to track my ovulation and when I got a positive test I had to call in to have an iui done the next day. I would then have to wait to see if I started my period or if I was pregnant. Unfortunately I had started my period and had to start it all over again. Of course we had to go through it twice and pregnacy never occured. We were told the next step would be ivf.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
He explained everything to us as far as what to expect and what our next steps would be going forward. He is very patient and understanding. He made sure to answer any questions we had. We felt very comfortable talking with him.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
He is very thorough in explaining everything so you will leave with alot of information.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He was very caring and empathetic. He wanted to help anyway he could. I would definitely recommend him for a fertility doctor.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
I took fertility medication days 3-7. I would have to track my ovulation and when I got a positive test I had to call in to have an iui done the next day. I would then have to wait to see if I started my period or if I was pregnant. Unfortunately I had started my period and had to start it all over again. Of course we had to go through it twice and pregnacy never occured. We were told the next step would be ivf.
Describe your experience with the nursing staff at Fertility Institute of Virginia.
They were always prepared with everything and helpful. If I had any questions they were happy to answer.
Describe your experience with Fertility Institute of Virginia.
Always helpful, friendly, and compassionate.
10
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2011 - 2015, Successful
NPS
10
NPS
10
Age 23 - 27
2 Fertility Medications
Anovulation
PCOS
Tubal Blockage
Income $50K - $99K
1st of 3 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I was a patient for 4 years and it took alot of tests, surgery, and various treatments to get pregnant, but the whole time he [Dr. Edelstein] was very caring and informative.
The 2 times i had ectopic pregnancies i had to have the Methotrexate shot and both times i was upset and his nurses sat with me and comforted me. The whole [Fertility Institute of Virginia] staff was wonderful!
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
I have no complaints at all. I was a patient for 4 years and it took alot of tests, surgery, and various treatments to get pregnant, but the whole time he was very caring and informative. The whole staff was wonderful!
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
Dr. E and his staff knew my name from the first appointment. They always remember what my career was, as well as my husband. From time to time i would see him or his staff around town and they would always stop and talk and ask how i was. Dr. E made a point to personally call me with any test results or news of any kind. He would even call from home on a weekend if he needed to. The 2 times i had ectopic pregnancies i had to have the methotrexate shot and both times i was upset and his nurses sat with me and comforted me. When i did become pregnant the whole staff was just as excited as i was. I loved them!
10
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Educational Resources
7 of 5
2016 - 2019, Unknown Success
NPS
8
NPS
9
Age 28 - 31
3 IUI
Tubal Blockage
Income $0 - $49K
1st of 3 Docs
1 IVF With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Not sure
He [Dr. Michael Edelstein] has taken the time with us to go over options...I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success...was very detailed and showed us the statistics of the clinic and current overall success with IVF. I just wish it wasn’t so expensive. I love the atmosphere and because they were the very first doctors I went too and felt comfortable with. I have no complaints. We went over pros and cons on what ever decision we were leaning towards and we tried them. So he was supportive but made sure we knew all risks.
love the atmosphere [at Shady Grove Fertility- Richmond]...I had great experiences with the nurses. If I had questions, they would assist. If I had to call in, before the close of business I would have a answer or the very next morning...I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success. So I decided to try a few IUIs using clomid, lextrazole, and both used a trigger shot. None of the IUIs were successful. We went onto another clinic due to us being military and that’s where we had a fresh IVF cycle completed and lost the baby about 4weeks.
How was your experience with Michael Edelstein at Shady Grove Fertility Richmond?
Dr. Edelstein was very detailed and showed us the statistics of the clinic and current overall success with IVF. I just wish it wasn’t so expensive. I love the atmosphere and because they were the very first doctors I went too and felt comfortable with. I have no complaints. We went over pros and cons on what ever decision we were leaning towards and we tried them. So he was supportive but made sure we knew all risks.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Shady Grove Fertility Richmond?
Be open, clear, and stick to what you would like to happen or try first before making any life altering decisions.
During treatment, were you treated like a number or a human with Michael Edelstein at Shady Grove Fertility Richmond?
He has taken the time with us to go over options but it’s just hard hearing what may have to happen with my tubes. I wanted to try different avenues first before having my tubes removed. We did try different approaches but some things still just didn’t work out.
Describe the protocols Michael Edelstein used in your cycles at Shady Grove Fertility Richmond and their degree of success.
I had multiple HSG’s to verify that my tubes were indeed blocked. I then had the tubes cleaned out and as they healed, one side partially closed while the other remained open. I was told that I have hydrospalnix. I wanted to try different options before going with his plan, which was to remove the tubes to increase the chance of success. So I decided to try a few IUIs using clomid, lextrazole, and both used a trigger shot. None of the IUIs were successful. We went onto another clinic due to us being military and that’s where we had a fresh IVF cycle completed and lost the baby about 4weeks.
Describe your experience with the nursing staff at Shady Grove Fertility Richmond.
I had great experiences with the nurses. If I had questions, they would assist. If I had to call in, before the close of business I would have a answer or the very next morning.
Describe your experience with Shady Grove Fertility Richmond.
Be prepared to come in with a strong and positive attitude up front. It will be very tough going forward but be sure your comfort and care is taken care of. Become acquainted, be open, go over several options and think about it. Don’t make a decision right away. You can make some decisions that cannot be reversed.
Describe the costs associated with your care under Michael Edelstein at Shady Grove Fertility Richmond.
For what we could afford while using federal insurance, each IUI was 350, plus 100 for the semen wash plus cost of meds. Copay only for clomid and lextrazole. The tubal reconstruction, I had to pay about 300. Each visit had a copay roughly of about 40. ( for the second doctor with Walter Reed, we had to pay 5,500 for the whole process; start to finish. This was only because I was lucky enough to land active duty orders. This is only temporary and can be cut at any time due to my change in status.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Shady Grove Fertility Richmond.
If I had a choice, I would do multiple. At shady grove we could but because of my change in service, I can not be seen at shady Grove unless we pay out of pocket for everything. So Walter Reed has a protocol and it’s very strict. One embryo under the age of 35.
8
Doctor
Michael Edelstein
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Shady Grove Fertility Richmond
Richmond - Henrico Doctors'
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
LGBTQ
2019 - 2020, Successful
NPS
4
NPS
8
Age 35 - 36
European
Income $100K - $199K
Only Doc Seen
Donor Sperm
LGBTQ
Doesn't Recommend
Neutral
Successful
[Dr. Michael Edelstein] Suggested which ovulation kits to purchase and when to call the office...speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant...Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it
Very nice staff [at Fertility Institute of Virginia]...The facility seems very nice; however, the walls seems paper thin. Having two locations is ideal and being able to complete things electronically. The care team could do more to acknowledge the presence of the non-carrying parent. When with my spouse, I feel completely ignored as a patient...[Dr. Michael Edelstein] Suggested which ovulation kits to purchase and when to call the office...speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant...Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
Strengths would be his longevity in the field and research. Weaknesses would be his length of time in the field. He seems detached and disinterested. If this is the 10,000th time he's given this spill it sure did feel like it.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Don't take his demeanor personal.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
He's speaks very fast and very detached from the process. Everything is very mater-of-fact. When giving his "spill" he did it the same as if we were a heterosexual couple trying to get pregnant.
Describe the protocols Michael Edelstein used in your cycles at Fertility Institute of Virginia and their degree of success.
Suggested which ovulation kits to purchase and when to call the office.
Describe your experience with your nurse at Fertility Institute of Virginia. (Assigned nurse: Kim)
Very nice staff
Describe your experience with Fertility Institute of Virginia.
The facility seems very nice; however, the walls seems paper thin. Having two locations is ideal and being able to complete things electronically. The care team could do more to acknowledge the presence of the non-carrying parent. When with my spouse, I feel completely ignored as a patient.
Describe the costs associated with your care under Michael Edelstein at Fertility Institute of Virginia.
Copay of $40
4
Doctor
Michael Edelstein
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
1 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 25
European
Income $50K - $99K
Engineer
3rd of 5 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Zero bedside manner or compassion for the patients. He [Dr. Edelstein] wasn't willing to try anything outside of the standard if we did do a second retrieval...strong preference for single [embryo transfer]...he wanted to push a second round of IVF for the money when we still had 8 embryos elsewhere...he told me that my 2 miscarriages at the time did not count because they were all early
they [nurses of Fertility Institute of Virginia] were hard to get in contact with. They were nice in person...Communication was seriously lacking compared to the 3 other clinics that I've been to. If I didn't constantly call them, I would never get an answer or call back. The clinic is in a clean and easy to locate location. They tend to have long waits for some procedures.
How was your experience with Michael Edelstein at Fertility Institute of Virginia?
he told me that my 2 miscarriages at the time did not count because they were all early. He only wanted my money and it was obvious. Zero bedside manner or compassion for the patients. He wasn't willing to try anything outside of the standard if we did do a second retrieval. I left that appointment completely upset.
What's one piece of advice would you give a prospective patient of Michael Edelstein at Fertility Institute of Virginia?
Find a different doctor.
During treatment, were you treated like a number or a human with Michael Edelstein at Fertility Institute of Virginia?
he wanted to push a second round of IVF for the money when we still had 8 embryos elsewhere
Describe your experience with the nursing staff at Fertility Institute of Virginia.
they were hard to get in contact with. They were nice in person.
Describe your experience with Fertility Institute of Virginia.
Communication was seriously lacking compared to the 3 other clinics that I've been to. If I didn't constantly call them, I would never get an answer or call back. The clinic is in a clean and easy to locate location. They tend to have long waits for some procedures.
Describe Michael Edelstein's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Institute of Virginia.
strong preference for single
What specific things went wrong at Fertility Institute of Virginia?
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
0
Doctor
Michael Edelstein
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
1 of 5
0
Clinic
Fertility Institute of Virginia
Richmond
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5