Michael Grossman

The communication is severely lacking. While the pricing looks attractive, I would never recommend this clinic to someone pursuing pregnancy through donor eggs. Their SART scores are really low for a reason and if you ask them for any explanation they chalk it up to bad luck or say they don’t know why things aren’t working. This is technology backed by science-there should be answers other than cross your fingers and hope for the best.

The clinic is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.

There are times when you will be on hold for a long time to speak with a nurse with questions during normal business hours. The on call nurses call back very quickly after hours and my experience with them has always been fantastic. I recommend joining their support group on FB as well as their regular FB page to learn about other patients, their protocols, etc so that you can ask your nurses and doctor about additional treatment options etc. Make sure you download the patient portal app on your phone as that is generally the easiest way to communicate with the office and upload needed documents etc.

I loved the clinic, once I arrived. This clinic has a TON of travel patients so they are most definitely BUSY. I will say this being my first round of IVF I really didn't know what to expect and because I've only gone to this clinic for the full process I can not compare to how ivf is done elsewhere. But with my experience with this clinic, I had to be in charge of my own medicine more than I wanted to. When starting a cycle I never spoke with the same nurse on the phone, some times one nurse would tell me something and then another would upload something different into my portal. If I weren't paying attention and seen their mistake would that have ruined my cycle? I don't know, but I didn't like having this happen more than once. When you arrive at the clinic you are the queen and I mean that. They are SO over the top nice to you. They make you feel comfortable in an uncomfortable situation. They take REALLY good care of you and I LOVED it. The communication is wonderful once inside the clinic and I wouldn't change a single thing about my experience with the nursing staff upon arrival. They have a healing art spa and although I opted out of using it, it is BEAUTIFUL! I think every patient looking at this clinic needs to know they are BUSY and I mean BUSY. They will not remember your name until your second or third time visiting them in office because they see so many people. Things may be different if you monitor there but I stayed local to monitor so I was asked multiple times about myself (job, kids, where I'm from) and although it seems like no big deal when you're paying thousands of dollars for the treatments you kind of expect your doctor to remember your face. Aside from those few issues, this clinic is clean, well put together and has an amazing staff. They are affordable and because of that, they are a little too busy and understaffed for the number of people requesting their help.

Price is the lowest in the US. This also means they have a high patient load. If you need your hand held through a cycle, then you may struggle. I was fine with the communication style via email. You can contact them 24/7 and someone will look into your issue that same day. They have multiple offices so you can choose what works for you. I was a travel patient from another state, and they have a dedicated travel team to help with logistics.

Since CNY as a whole is so busy because of what they offer you really need to be proactive and advocate for yourself. The best way to communicate is the portal, however you are unable to have an ongoing conversation, it always has to be a new message which I find annoying. Calling them you will likely be on hold a lot and the phones go down more than you would expect. Another strength that most clinics don't have is the option for accupuncture or massage upstairs on the days of retrieval or transfer to help your body, make sure you ask about that as they don't always offer it proactively.

There is a lot of information the patient needs to collect for the office. The clinic should have the ability to request all records, on the client’s behalf, from their drs. I was told this could not be done. I did all this work to get my records sent over, and nothing ever became of anything. I don’t even know if the dr looked at them. He seemed to know nothing about me.

I don’t have many complaints about my experience to date. I will day that the clinic seems to be getting busier - and I hope that it does not have a negative impact of overall level of service and care.

Clinics strengths are they are organized, communicate well, and the actual ombeonce of the clinic is relaxing and comfortable. A weakness of theirs is they have a lot of patients so occasionally things can get messed up. However, they are always able to fix things right away.

Everyone is friendly except the 2 reception girls they never smile. Look miserable like they don't want to be their to work. The clinic is a very peaceful environment when you walk in you wouldn't think it's a Drs office. It def. Helps to relieve some stress.

CNY is a great place and we are lucky to have them. The staff is great and their methods work. Only suggestion we have is with follow up. Unless we were proactive CNY did not follow up to keep up on our path. We have had 2 successful transfers although we have also had 2 losses. CNY has been supportive and we know they will help us achieve our goal of creating a family.

Strengths: calm and welcoming environment. They help address issues efficiently and the nurses go above and beyond to be helpful. Weakness: sometimes challenging to get an appointment for monitoring at an ideal time

CNY is wonderful. Dr Kiltz makes sure his facilities run smoothly. He is always looking to hear what his patients have to say to improve his locations. Dr Kiltz is mora than willing to give you his number and will respond with a text or call if you have any concerns or questions. He puts on great chats on Facebook when he shares important information on diet or different protocols to taken for different procedures. I would highly recommend CNY to anyone going through this journey!

I love the ambiance of the clinic and their very affordable IVF pricing. They also have a spa located right at the premise to get acupuncture before and after embryo transfer. They get you in fast for appointments and you can always reach someone by phone or throughout their patient portal for questions. They are flexible and patient and I haven’t made a single negative experience there. Weakness would be that the treatment plans are not very personalized but it did end up working for me so I cannot complain. Also communication is not the best but I am very behind these things and proactive so it wasn’t really an issue for me.

The clinic itself is gorgeous! Top of the line equipment and services. They have a beautiful aesthetic with a full spa located upstairs where you can book acupuncture and massages. The lobby is warm and inviting with nice furniture, a beautiful fireplace, and dim lighting. It is clear that Dr. Kiltz, the head of the practice, poured his heart and soul into creating these clinics. I wonder how he would feel if he discovered how they are treating clients. If you are looking for affordable IVF, then CNY is the most affordable out there. Just be prepared to be treated as a number and not as an individual. A strength of the clinic is that you never wait long to be seen. Make sure to advocate for yourself if you come here for treatment.

I believe this clinic is very helpful. They have seminars for questions, and are also one of the most affordable care I have researched in the area. They have a healing arts center in the same building where you can have acupuncture or massages and also yoga for healing. I think they are very well rounded and don't have any complaints other than the fact that I was not informed of an embryo that made it to freeze prior to my next appointment. It was a shock but a happy one.

There is a lot of marketing of this practice as being integrative and spa-like. I was initially very reluctant to go to this practice because I was afraid that they would push complementary and alternative medication/treatments on me that had little evidence for efficacy. They did give me a copy of founder Dr. Kiltz's book which in my opinion has a load of dangerous nonsense mixed in with medical information. However, none of the doctors or staff ever pushed me to try anything that I didn't feel was "real" medicine (like acupuncture, massage, etc.). If you're like me- very skeptical of "alternative" treatments and prefer that your doctor stick to established medical science - I can assure you that at least the Albany location was great and I always felt that my doctors and the nursing staff were well-informed and choosing good evidence-based treatment options. The practice has a spa/wellness center above it and I was worried about this almost being a conflict of interest for the staff but my worries seemed unfounded. The clinic has very nice up-to-date equipment including new ultrasound machines, and appears clean and professional. The waiting room has a more home-like atmosphere than any other doctor I have been to. They also provided nice touches such as wipes and pads for your use in cleaning up after monitoring ultrasounds, and a warm robe at retrieval and transfer (spa-like characteristics I can get behind!). While it was sometimes hard to reach staff by phone, their use of the online portal compensated well and it was easy to review your own test results and ask questions. There was about a month's wait scheduling an initial appointment but once treatment had started they were on the ball with fitting you in and I was often able to schedule monitoring early enough to not miss work. They did not "batch" IVF patients like I have seen other practices do, so I felt confident that timing of procedures was appropriate and tailored to how I was responding. I was ultimately much more satisfied with the communication and tailored treatment from CNY than I was with a different provider where I had pursued IUI.

CNY is in Albany (Latham) NY and deals with a lot of travel patients as their price is incredibly affordable, compared to many IVF clinics. ($3900 for an IVF cycle with ICSI, frozen storage and FETs within a year of retrieval, as of Feb 2016). Their clinic itself is gorgeous and spa-like. A CNY Healing Arts spa is upstairs with a beautiful fireplace room, massages, acupuncture, and wonderful staff. The environment is so calming and very un-hospital-like.

Nothing to report that wasn't already typed in the review of Dr. Grossman and the nurses except that this clinic has a spa in house that offers acupuncture, yoga, massage all designed to help in conception. And a fabulous fireplace in the waiting room. And they were almost 100% on time with appointments.

Communication is something they could work on with their travel team and out of stare patients. It would’ve been nice to have the prices for acupuncture and massage available before making a decision to have the treatments done. I was surprised when I went up and almost cancelled it due to cost since we already spent so much money that cycle. Other than that it was good.

The entire team is really caring. I always feel the compassion from the Drs and nursing staff. The billing team works with what works for you which is much less stressful. I recommend CNY to everyone I know that is having issues conceiving.

The primary strength of this clinic is the affordability. The clinic owner, Dr Kiltz, is more concerned patients go home with a baby then over charging for medical assistance. He believes in a combination of eastern and western medicine and is willing to try cutting edge/emerging techniques if you bring him the research. One of the weaknesses is that the clinic is growing very quickly and the staff has a hard time keeping track of everything.

Clean clinic, early appointments, weekend appointments. Lack of communication a few times where we thought we had more of my husbands sleep remaining and were led to believe this but at retrieval we were told only donor was available.