Michael Grossman

Very cookie cutter. There were times that I felt I was doing DIY IVF because I had to self advocate frequently. Communication is hit or miss. I recently had an experience when a nurse told me about a test result over portal and suggested a medication. The nurse didn't call me and when I called the office shortly after receiving the message, she had left for the day and I had to speak with some random nurse who never worked with me. The nurse manager tried to create excuses like nurses don't want to play phone tag or leave voice mails. I messaged my RE about my decision to seek further confirmatory testing and he was highly supportive of my decision and actually told me I did the right thing. This incident left me highly distrustful of the general nursing staff.

I don't think there is anything they need to change the girls at the front desk are welcoming. My husband had one suggestion. The room for samples isn't very sound proof, he said it's hard to get comfortable when you can hear everything going on around you.

The communication is severely lacking. While the pricing looks attractive, I would never recommend this clinic to someone pursuing pregnancy through donor eggs. Their SART scores are really low for a reason and if you ask them for any explanation they chalk it up to bad luck or say they don’t know why things aren’t working. This is technology backed by science-there should be answers other than cross your fingers and hope for the best.

Strengths: 1)Excellent care and communication 2)Affordable treatments 3) Technology (I was able to view lab results right away and keep track of my progress thanks to their patient portal) 4) Holistic/Alternative medicine approach resulted in a viable embryo and less side effects Weakness: 1) Treatment offerings ( don't know if anyone does but got the question from someone after my transfer while referring the clinic: don't know if they offer you donor egg and your egg retrieval at the same time so you don't have to go through another cycle to increase chances of pregnancy)

The clinic is fabulous! Even the atmosphere when you walk in is so relaxing. They are very busy, so the only thing I find is you have to keep on top of everything. If you have a question or concern, email/call the nurses right away.

Beautiful facility. Very clean and organized. Staff is polite and efficient. I love that they have acupuncture and massage on site- I appreciate the mix of eastern and western medicine and it Makes a stressful process more relaxing.

Strengths this clinic has is all of the wonderful nurses available to you to answer any questions. The facility is beautiful, the lobby is inviting and comforting. The price is affordable so that every single couple can realize their dream of having a family. I can’t think of any weaknesses that I would directly relate to the clinic. I will say being a travel patient faced it’s challenges in just finding a proper place to monitor. Making last minute travel arrangements was also a bit stressful and costly.

CNY Albany’s strengths are its Dr.’s and awesome nursing team and staff. They are very welcoming and eager to help. Someone is always available to answer any questions or concerns 24 hours per day. I received personalized care and felt very happy with everything so far. I can’t really think of any weaknesses at all to be honest. My experience with them was and still is amazing. Not to mention how affordable they are.

Advocate to be treated as an indivudual for yourself. Ask questions and be persistent. I think the Staff mean well, but are just too busy because of being over booked. Don’t waste money until you’ve had all diagnostic tests done

There are times when you will be on hold for a long time to speak with a nurse with questions during normal business hours. The on call nurses call back very quickly after hours and my experience with them has always been fantastic. I recommend joining their support group on FB as well as their regular FB page to learn about other patients, their protocols, etc so that you can ask your nurses and doctor about additional treatment options etc. Make sure you download the patient portal app on your phone as that is generally the easiest way to communicate with the office and upload needed documents etc.

I loved the clinic, once I arrived. This clinic has a TON of travel patients so they are most definitely BUSY. I will say this being my first round of IVF I really didn't know what to expect and because I've only gone to this clinic for the full process I can not compare to how ivf is done elsewhere. But with my experience with this clinic, I had to be in charge of my own medicine more than I wanted to. When starting a cycle I never spoke with the same nurse on the phone, some times one nurse would tell me something and then another would upload something different into my portal. If I weren't paying attention and seen their mistake would that have ruined my cycle? I don't know, but I didn't like having this happen more than once. When you arrive at the clinic you are the queen and I mean that. They are SO over the top nice to you. They make you feel comfortable in an uncomfortable situation. They take REALLY good care of you and I LOVED it. The communication is wonderful once inside the clinic and I wouldn't change a single thing about my experience with the nursing staff upon arrival. They have a healing art spa and although I opted out of using it, it is BEAUTIFUL! I think every patient looking at this clinic needs to know they are BUSY and I mean BUSY. They will not remember your name until your second or third time visiting them in office because they see so many people. Things may be different if you monitor there but I stayed local to monitor so I was asked multiple times about myself (job, kids, where I'm from) and although it seems like no big deal when you're paying thousands of dollars for the treatments you kind of expect your doctor to remember your face. Aside from those few issues, this clinic is clean, well put together and has an amazing staff. They are affordable and because of that, they are a little too busy and understaffed for the number of people requesting their help.

Price is the lowest in the US. This also means they have a high patient load. If you need your hand held through a cycle, then you may struggle. I was fine with the communication style via email. You can contact them 24/7 and someone will look into your issue that same day. They have multiple offices so you can choose what works for you. I was a travel patient from another state, and they have a dedicated travel team to help with logistics.

Since CNY as a whole is so busy because of what they offer you really need to be proactive and advocate for yourself. The best way to communicate is the portal, however you are unable to have an ongoing conversation, it always has to be a new message which I find annoying. Calling them you will likely be on hold a lot and the phones go down more than you would expect. Another strength that most clinics don't have is the option for accupuncture or massage upstairs on the days of retrieval or transfer to help your body, make sure you ask about that as they don't always offer it proactively.

There is a lot of information the patient needs to collect for the office. The clinic should have the ability to request all records, on the client’s behalf, from their drs. I was told this could not be done. I did all this work to get my records sent over, and nothing ever became of anything. I don’t even know if the dr looked at them. He seemed to know nothing about me.

No weaknesses! From the doctors and nurses to the acupuncturists, everything and everyone was amazing! The nurses knew exactly what they were doing. No matter how much time has passed between appointments they would remember my protocol without looking at my chart first. They were comforting, knowledgeable, and trustworthy! I also did acupuncture while there. I've done it before and found it to be awkward. Not here. I actually fell asleep both times haha! It was so relaxing. Dr. Grossman was extremely nice and reassuring and understanding! Nothing but great things to say!

I personally have nothing negative to say, I think everything about CNY was perfect. The atmosphere, the nurses, drs and other services were fantastic. I did accupuncture there 2x, multiple visits for lipid infusions, plus all my monitoring was done there. They were all patient, compassionate and extremely cooperative with my schedule.

I don’t have many complaints about my experience to date. I will day that the clinic seems to be getting busier - and I hope that it does not have a negative impact of overall level of service and care.

I have no complaints at all about this clinic I was seen in a timely manner never had a long wait and was contacted by staff to give me my results whenever I had bloodwork done if any meds needed adjust or to tell me my hcg levels. This clinic has an awesome team.

If you can afford it and live close to the office, I would suggest to do your monitoring with them. If there is anything you don't understand, to ask questions, as all the nurses are always more then willing to help and explain. I would tell them to order your medication sooner rather than later, once the medication is ordered it's out of cnys hands and the shipping process can be quite stressful. There's a few different brands of the stimming meds they use and if one is extremely expensive, as if they can recommend an equivalent

I love that CNY combines both eastern and western medicine. They provide so much support and opportunities for patients outside of the routine medical care. Although the office is constantly busy with patients, I never feel rushed and I always feel important to the staff.

Clinics strengths are they are organized, communicate well, and the actual ombeonce of the clinic is relaxing and comfortable. A weakness of theirs is they have a lot of patients so occasionally things can get messed up. However, they are always able to fix things right away.

Everyone is friendly except the 2 reception girls they never smile. Look miserable like they don't want to be their to work. The clinic is a very peaceful environment when you walk in you wouldn't think it's a Drs office. It def. Helps to relieve some stress.

CNY is a great place and we are lucky to have them. The staff is great and their methods work. Only suggestion we have is with follow up. Unless we were proactive CNY did not follow up to keep up on our path. We have had 2 successful transfers although we have also had 2 losses. CNY has been supportive and we know they will help us achieve our goal of creating a family.