Michael Jacobs

I had a lot of back and forth with insurance paperwork regarding pre-authorizations for treatment and medication. This was partially the insurance's fault. The clinic did what they had to do, but I had to do a lot of the leg work and constantly call the clinic to tell them what the insurance had said, etc. It was a lot of back and forth but the clinic staff did resolve it.

They have lost paperwork. Every time you call they write it down and create notes from the conversation and when I mention I've called about this before they tell me they don't have the notes but when I requested my medical records all the notes I was referring to were there. Of course, not all the calls were documented as I'm sure the nurse got lazy or did not want to document my message. Appointments were lost as they said they would call me to let me know if they were going to remain open with a bad storm heading our way and they never called me back. There was a city-wide shut down that morning so I assumed the clinic was closed. Especially after I called 3 times and had no response. Then that afternoon my call gets answered and I'm told they never closed and I missed my appointment. I have been told they would call me with results and they never did. I would call to inquire and was told someone would get back to me and they would not. I was scheduled for an IUI multiple times when we were only doing Timed Intercourse at that time. One nurse would tell me to take medication XYZ this way and another nurse would tell me an opposite way. One nurse told me to stay home after suffering a miscarriage another said I could go back to work. I requested my chart be shared with my other doctors and it never was. When changes were made to my protocol they would assume I would know and when I would inquire they would get annoyed. I was given methotrexate and was not conveyed critical information about the drug. This information was discovered by internet searches and then I called to confirm if it was accurate adn was told it was.

At my last appointment, the doctor gave the front staff to specifically call in and order birth control and that was never done. My follow up appointment that was to be scheduled was never set.

When it was time to get the PGS results of our second IVF cycle, it was almost impossible to get an appointment. I was first schedule for a week after the said date on my Protocol, then they called back saying they need to change it to the following day. I finally emailed the nurse to call me. When she did, she was finally able to get me an appointment for the day it said on the protocol. When mentioned to Dr. Jacobs, he told me that his wife had surprised him with a birthday weekend getaway. I completely understand that doctors have lives too but we were left in limbo. He could have had one of the other doctors seen us and give us the info. Bad management on the office's part.

One time a nurse provided me with different information then the information that I asked for.

Needed more clarification on one of our steps but cleared it up

One of our IUI cycles had to be canceled due to over stimulation of egg folicles. There were too many to peoceed with insemination.