Dr. Jacobs was more interested in the quantity of eggs instead of the quality of eggs...Ultimately, he did adjust the medicines for the second cycle...From day one, he always mentioned that he would transfer 1 embryo at a time. On the day of retrieval, as we were preparing for transfer, Dr. Jacobs walks in and tells us he will be transferring both because the first got damaged during thawing. We were not given a choice... both were thawed and transferred.
I would email them all and I will say that they [Fertility & IVF Center of Miami] were excellent about returning my emails and calls...Purchase a package that included two retrievals and unlimited transfers for $27,400. This didn't include in-house lab work, semen analysis, semen deposits, medications, or PSG testing. Because of my insurance, most medications were not covered either. The end total was over $45,000.
How was your experience with Michael Jacobs at Fertility & IVF Center of Miami?
At first, we felt extremely hopefully and good with our decision to go with Dr. Jacobs. We purchased the package offered that included two retrievals and unlimited transfers. After our first failed IVF cycle (30 eggs retrieved from 1 ovary resulting in 1 abnormal embryo), Dr. Jacobs wanted us to use donor sperm. From that moment on, every visit with him it would be mentioned. We were very clear that we wanted to use husband's sperm and his urologist told us that we could be successful with his sperm. We processed to do a second retrieval. He retrieved 20 eggs resulting in 2 normal embryos. From day one, he always mentioned that he would transfer 1 embryo at a time. On the day of retrieval, as we were preparing for transfer, Dr. Jacobs walks in and tells us he will be transferring both because the first got damaged during thawing. We were not given a choice... both were thawed and transferred. A week later we got a negative pregnancy test. From the end of the first cycle, we felt that Dr. Jacobs had zero confidence in us and was just continuing with us because we had purchase the package.
What's one piece of advice would you give a prospective patient of Michael Jacobs at Fertility & IVF Center of Miami?
Get a second opinion before making your decision.
During treatment, were you treated like a number or a human with Michael Jacobs at Fertility & IVF Center of Miami?
Dr. Jacobs was more interested in the quantity of eggs instead of the quality of eggs. When we mentioned the suggestion of quality vs quantity to him, it was offended. Ultimately, he did adjust the medicines for the second cycle.
Describe the protocols Michael Jacobs used in your cycles at Fertility & IVF Center of Miami and their degree of success.
For first cycle, I was on menopur, cetrotide, gonal-f, and prenatal vitamins as preparation for retrieval. It resulted in 1 abnormal embryo. After insisting from us, it was adjusted for second cycle. For second cycle, I was on the same medications, different dosages for retrieval. I was then put on vivelle dot patches, lupron, baby aspirin, and prenatal vitamins as preparation for the implantation. Once we got closer to implantation, I was taken off of lupron and started on progesterone, azithromycin, and medrol. Once I got the negative test, I was told to stop everything at once.
Describe your experience with the nursing staff at Fertility & IVF Center of Miami.
At the beginning of each cycle, I was given a nurse coordinator. However, as the cycle progressed, I realized that the nurses did not work every day since they took turns working weekends. I would email them all and I will say that they were excellent about returning my emails and calls. Monica, Teresa, and all the nurses were a joy to talk to. The only complaint I have was that I was given the wrong arrival time for my implantation. This added stress to an already stressful event. When mentioned to Dr. Jacobs, he told me that I must have heard the time wrong but that she gave me the right time. That upset me more but luckily we were able to start the procedure before the window was up.
Describe your experience with Fertility & IVF Center of Miami.
All the employees, except the receptionist, are extremely helpful and willing to answer my thousands of questions. I would leave a message or email me to call me, and they would before the end of the day. I greatly appreciate it. The receptionist, however, needs to work on listening to the patient calling before giving an answer. As a teacher, I had a special request grant to have afternoon appointments when it was with Dr. Jacobs himself. Whenever I would call to make those appointments, the receptionist would immediately cut me off and say no. I would hang up with her and continue to call until a different office employee would answer and hear me out.
Describe the costs associated with your care under Michael Jacobs at Fertility & IVF Center of Miami.
Purchase a package that included two retrievals and unlimited transfers for $27,400. This didn't include in-house lab work, semen analysis, semen deposits, medications, or PSG testing. Because of my insurance, most medications were not covered either. The end total was over $45,000.
Describe Michael Jacobs's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility & IVF Center of Miami.
From the beginning, Dr. Jacobs told us that he only does SET and was highly against multiple because it reduces the chances of a live birth. Then on transfer day of our 2nd cycle, he comes in and tells us that he's implanting both. We reminded him of what he told us, excused himself to go check with lab, return to inform us that the first one was damaged in the thawing out process and therefore they went ahead and thaw out the second. The first one wasn't going to take anyways and wouldn't affect the success chances of the second one... he was wrong! We got a negative pregnancy test. We feel that we should have been given a choice whether or not to thaw out the second one at that time, and that Dr. Jacobs went back on his position. It's almost as if he was covering for the lab.
What specific things went wrong at Fertility & IVF Center of Miami?
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to convey critical information
Describe the specific things that went wrong at Fertility & IVF Center of Miami.
When it was time to get the PGS results of our second IVF cycle, it was almost impossible to get an appointment. I was first schedule for a week after the said date on my Protocol, then they called back saying they need to change it to the following day. I finally emailed the nurse to call me. When she did, she was finally able to get me an appointment for the day it said on the protocol. When mentioned to Dr. Jacobs, he told me that his wife had surprised him with a birthday weekend getaway. I completely understand that doctors have lives too but we were left in limbo. He could have had one of the other doctors seen us and give us the info. Bad management on the office's part.
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Clinic
Fertility & IVF Center of Miami
Miami