Rated 9.4
Strongly recommend: 79%Neutral: 21%9.4
79% strongly recommend
52 reviews
Humanity
9.8
9.8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.7
9.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6
6
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.9
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Tulane
Residency
U. of Oregon
Fellowship
U. of North Carolina

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Michael Murray works at

Northern California Fertility Medical Center
Rated 9.2
Strongly recommend: 77%Neutral: 20%Don't recommend: 3%9.2

At 2 offices

Roseville (closed)
1130 Conroy Lane
Roseville, CA 95661
916-773-5529
Sacramento
4320 Auburn Blvd
Sacramento, CA 95841
916.773.2229
Explore Clinic

52 patient reviews

2018, Unknown Success
NPS
10
NPS
10
Age 33
1 Fertility Medications
Tubal Blockage
Other
Income $100K - $199K
Business Executive
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
I am in the middle of my first Frozen transfer. Dr Murry has been great so far. Very Informative.... I have only seen him a couple times. He is pleasant and upfront. He was through and very nice with answers. He always responded very quickly. He was very nice to my husband as well. I would definitely recommend him to others.... I believe I was started on a basic protocol. Menopur 75ui. Folistim 300ui.
My clinic [Northern CA Fertility Med Ctr] has been so fast. They are good with responding and answering the phone. Truly I heard different however they were "Jonny on the spot" for me!! Alyssa Schnorr was very nice and super patient.... She was honest and funny. She was very informative and took time to get to know us.... They all were fast and had great bedside manor.... Medications 3,600.00, Ivf was 11,250.00 1,000.00 out if pocket pre testing.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I have only seen him a couple times. He is pleasant and upfront. He was through and very nice with answers. He always responded very quickly. He was very nice to my husband as well. I would definitely recommend him to others.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
I would say go more into detail about the out of pocket initial costs of test ect...
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
I am in the middle of my first Frozen transfer. Dr Murry has been great so far. Very Informative.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I believe I was started on a basic protocol. Menopur 75ui. Folistim 300ui. I did not have to many side effects mostly a dull headache.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa Schnorr)
Alyssa Schnorr was the best. She was honest and funny. She was very informative and took time to get to know us.
Describe your experience with Northern California Fertility Medical Center.
My clinic has been so fast. They are good with responding and answering the phone. Truly I heard different however they were "Jonny on the spot" for me!! Alyssa Schnorr was very nice and super patient. They all were fast and had great bedside manor.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Medications 3,600.00, Ivf was 11,250.00 1,000.00 out if pocket pre testing.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I have not yet made it this far. I am hoping for two embryos. I think we just tested, lowered my thyroid and went for it so far!
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
LGBTQ
2017 - 2018, Unsuccessful
NPS
10
NPS
10
Age 36 - 37
Donor Sperm
European
Income $50K - $99K
Teacher
2nd of 2 Docs
12 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Michael Murray is great at explaining every part of the process so you feel confident about your next steps. He addresses every question and is upfront and real about finances connected to the process.... My age was a factor in developing a strategy for our procedure. He addresses it in regards to the duality and quantity of eggs without making me feel old. We began with pill medication before iui. Had a positive result but insufficient lining led to a miscarriage. We are trying another pill medication round (currently awaiting results) before moving on to ivf
Everyone was helpful, kind, and treated me as a human instead of a "case"... I never have to wait long after arriving to be seen. Everyone is friendly. The facilities [Northern California Fertility Medical Center] are clean and up to date. Sometimes the conversations on the phone are matter of fact and directive instead of friendly and understanding.... Doctor consult was $90. Each round included two ultrasounds and 1-2 iui at around $1000. Plus HCG shot at $90 and pill meds at around $20
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Michael Murray is great at explaining every part of the process so you feel confident about your next steps. He addresses every question and is upfront and real about finances connected to the process.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust his experience.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Used my name, listened and responded to my concerns.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
My age was a factor in developing a strategy for our procedure. He addresses it in regards to the duality and quantity of eggs without making me feel old. We began with pill medication before iui. Had a positive result but insufficient lining led to a miscarriage. We are trying another pill medication round (currently awaiting results) before moving on to ivf
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
Everyone was helpful, kind, and treated me as a human instead of a "case"
Describe your experience with Northern California Fertility Medical Center.
I never have to wait long after arriving to be seen. Everyone is friendly. The facilities are clean and up to date. Sometimes the conversations on the phone are matter of fact and directive instead of friendly and understanding.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Doctor consult was $90. Each round included two ultrasounds and 1-2 iui at around $1000. Plus HCG shot at $90 and pill meds at around $20
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to call in prescriptions to pharmacy
  • Lost or damaged samples
Describe the specific things that went wrong at Northern California Fertility Medical Center.
Clinic miscounted vials sent in cryo tank. Purchased a replacement to fix mistake and didn't affect flow of process.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2014 - 2017, Successful
NPS
10
NPS
10
Age 30 - 33
1 IVF
Male Factor
Latinx
Income $100K - $199K
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murray was always polite and professional. He always had a smile on his face and was very welcoming. Dr. Murray always explained all our options and advised us and his recommendations but allowed us to make our own ultimate decision...We did a chemical egg retrieval. Followed by the use of ICSI due to my husbands fertility. post retrieval the embryos grew for two weeks in order to complete pre-genetic testing. During the testing phase the embryos were frozen until implantation. We then did a natural implantation cycle with a single embryo selection. We had one additional embryo that remains and that embryo is currently frozen.
We did a chemical egg retrieval [at Northern California Fertility Medical Center]. Followed by the use of ICSI due to my husbands fertility. post retrieval the embryos grew for two weeks in order to complete pre-genetic testing. During the testing phase the embryos were frozen until implantation. We then did a natural implantation cycle with a single embryo selection. We had one additional embryo that remains and that embryo is currently frozen...out of pocket was approximately $8,000
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was always polite and professional. He always had a smile on his face and was very welcoming. Dr. Murray always explained all our options and advised us and his recommendations but allowed us to make our own ultimate decision.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Ask questions
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He knew our names and tested us like friends
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did a chemical egg retrieval. Followed by the use of ICSI due to my husbands fertility. post retrieval the embryos grew for two weeks in order to complete pre-genetic testing. During the testing phase the embryos were frozen until implantation. We then did a natural implantation cycle with a single embryo selection. We had one additional embryo that remains and that embryo is currently frozen.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
I don't remember and specific experience with the nursing staff.
Describe your experience with Northern California Fertility Medical Center.
Strengths: positive atmosphere, option for online record keeping Weaknesses: music choice
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Insurance covered some costs; out of pocket was approximately $8,000
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We made the election to do a single embryo transfer due to the higher potential of a positive result. This recommendation fit our lifestyle and was the right decision for us.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2015 - 2017, Unknown Success
NPS
8
NPS
9
Age 31 - 33
2 Fertility Medications
Anovulation
PCOS
Tubal Blockage
European
Native American
Income $50K - $99K
Consultant
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murray has given us inspiration that we have a chance to get pregnant. He's absolutely professional and his credibility has allowed us to lean on his expertise... We started with a laparoscopic surgery in 2015 and attempted two IUIs that were cancelled to my body not responding to the medications. We found a uterine polyp in 2017 and had it surgically removed by Dr. Murray. When we are ready and have enough money, we'll happily move forward with a frozen embryo IVF cycle and hope for the best.
The clinic [Northern California Fertility Medical Center] location is wonderful and the office is professional and clean. So far I've been able to get appointments when needed and the nursing staff calls me back when I leave messages. The insurance and financial coordinators have been very helpful.... The nursing staff at NCFMC are kind and compassionate.... Dr. Murray has given us inspiration that we have a chance to get pregnant.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray has given us inspiration that we have a chance to get pregnant. He's absolutely professional and his credibility has allowed us to lean on his expertise. We plan on seeing Dr. Murray for the duration of our treatment.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust the process. His success speaks for itself.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started with a laparoscopic surgery in 2015 and attempted two IUIs that were cancelled to my body not responding to the medications. We found a uterine polyp in 2017 and had it surgically removed by Dr. Murray. When we are ready and have enough money, we'll happily move forward with a frozen embryo IVF cycle and hope for the best.
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
The nursing staff at NCFMC are kind and compassionate.
Describe your experience with Northern California Fertility Medical Center.
The clinic location is wonderful and the office is professional and clean. So far I've been able to get appointments when needed and the nursing staff calls me back when I leave messages. The insurance and financial coordinators have been very helpful.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
So far, a lot of the major expenses (surgery) have been covered by insurance as diagnostic. We've paid for some meds and lots of copays. The IVF cycle we need is out of our financial reach at this time and it is all overwhelming.
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
4 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
2014 - 2015, Successful
NPS
10
NPS
10
Age 28 - 29
1 IVF
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Be ready to get all of the information: the good, the bad and the ugly. He [Dr. Michael Murray] doesn't sugarcoat things, which I appreciated. He wants you to be ready for almost any outcome...I feel like Dr Murray is all strengths, no weaknesses. He was very compassionate and made sure to address any concerns we might have had along the way. If that in involved education, he provided us with educational materials. When we had to make adjustments to our cycle because my ovaries weren't responding to oral medication, he understood my frustration and emotional reactions.
Miriam was the person I leaned on the most. When our first transfer was unsuccessful, she was the person I called when I had to stop my injections and had a period. I felt lost and alone. Miriam was there to center me and keep me focused on the end goal.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I feel like Dr Murray is all strengths, no weaknesses. He was very compassionate and made sure to address any concerns we might have had along the way. If that in involved education, he provided us with educational materials. When we had to make adjustments to our cycle because my ovaries weren't responding to oral medication, he understood my frustration and emotional reactions.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Be ready to get all of the information: the good, the bad and the ugly. He doesn't sugarcoat things, which I appreciated. He wants you to be ready for almost any outcome.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr Murray cared about making sure we got the results that we wanted. He always made sure to say hello, even if I was only there for blood work or to see my nurse case manager. When we brought the baby in after she was born, he came to see her and hold her.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Miriam)
Miriam was the person I leaned on the most. When our first transfer was unsuccessful, she was the person I called when I had to stop my injections and had a period. I felt lost and alone. Miriam was there to center me and keep me focused on the end goal.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2018, Unsuccessful
NPS
8
NPS
8
Age 33 - 34
3 IUI
PCOS
South Asian
Income $50K - $99K
Accountant
Neutral
Neutral
Unsuccessful
He [Dr. Murray] explained the procedures well and advised me of pros and cons. Was always optimistic and encouraging with every appointment. Remembers treatments and previous discussions. Only complaint would be that the facility is very slow. I guess when you are trying to get pregnant you want things to go fast paced and when it doesn’t, it gets frustrating.
Strengths [Northern California Fertility Medical Center- Roseville]: friendly, courteous, knowledgeable Weakness: slow at scheduling first appointment and response time but once you are a patient, the service is somewhat faster Nice clean professional environment.... Ivf starts at $10k, does not include medication... He [Dr. Murray] explained the procedures well and advised me of pros and cons. Was always optimistic and encouraging with every appointment.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I didn’t really know what to expect since this was my first time. He explained the procedures well and advised me of pros and cons. Was always optimistic and encouraging with every appointment. Remembers treatments and previous discussions. Only complaint would be that the facility is very slow. I guess when you are trying to get pregnant you want things to go fast paced and when it doesn’t, it gets frustrating.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Be patient because the service is slow.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
They are personal with you and low your history.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
Great service!
Describe your experience with Northern California Fertility Medical Center.
Strengths: friendly, courteous, knowledgeable Weakness: slow at scheduling first appointment and response time but once you are a patient, the service is somewhat faster Nice clean professional environment.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Ivf starts at $10k, does not include medication
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
8
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2011 - 2012, Successful
NPS
10
NPS
10
Age 35 - 36
1 IVF
Male Factor
PCOS
East Asian
Income $50K - $99K
3rd of 3 Docs
2 IUI With Other Docs
2 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Michael Murray is an excellent doctor. He is personable and seem to really care. He is very knowledgeable about the fertility process. He has prior experience treating infertility. I felt like somehow he was better then the other doctors...He was pleasant but realistic. He also looked to see if our genes were normal...He did a gene testing to see if we were normal because we had two chemical pregnancies prior.
My nurse was very nice. She was proactive and was always available....This clinic [No Cal Fert Med Ctr] is excellent. Every case is unique and on their own schedule. Every treatment is custom design for the patient. Each patient has their own protocol. Each patient is assigned a doctor during their treatment. The doctors switch once there is a new treatment...The ivf was 10k plus meds...Michael Murray is an excellent doctor. He is personable and seem to really care.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Michael Murray is an excellent doctor. He is personable and seem to really care. He is very knowledgeable about the fertility process. He has prior experience treating infertility. I felt like somehow he was better then the other doctors
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Definitely o e of the best doctors I've ever met.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He was pleasant but realistic. He also looked to see if our genes were normal.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
He did a gene testing to see if we were normal because we had two chemical pregnancies prior.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Can't remember)
My nurse was very nice. She was proactive and was always available.
Describe your experience with Northern California Fertility Medical Center.
This clinic is excellent. Every case is unique and on their own schedule. Every treatment is custom design for the patient. Each patient has their own protocol. Each patient is assigned a doctor during their treatment. The doctors switch once there is a new treatment.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The ivf was 10k plus meds
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We only had 3 left so he agreed to allow us to do 3 embryo transfer.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
8
NPS
10
Age 37
1 Fertility Medications
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Ashkenazi Jewish
Latinx
Income $100K - $199K
Engineer
Neutral
Strongly Recommends
Successful
Dr Murray was great as was the whole staff. We also did lots of outside research. He didnt believe my MTHFR mutation needed treatment, but he said the lovonox could help and wouldn’t hurt and he was willing to prescribe it...Great care and knowledgeable compassionate...With the treatments the clinic provided we had a viable pregnancy after one cycle!
The whole staff [at Northern California Fertility Medical Center] was fabulous...Great care and knowledgeable compassionate doctors, I was very impressed. We will come back here when we are ready to have our second child. With the treatments the clinic provided we had a viable pregnancy after one cycle!...He [Dr. Murray] didnt believe my MTHFR mutation needed treatment, but he said the lovonox could help and wouldn’t hurt and he was willing to prescribe it.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was great as was the whole staff. We also did lots of outside research. He didnt believe my MTHFR mutation needed treatment, but he said the lovonox could help and wouldn’t hurt and he was willing to prescribe it.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
The whole staff was fabulous
Describe your experience with Northern California Fertility Medical Center.
Great care and knowledgeable compassionate doctors, I was very impressed. We will come back here when we are ready to have our second child. With the treatments the clinic provided we had a viable pregnancy after one cycle!
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Around $1k for visits and medication, then I got a check for a $400 refund from them! We were ready to pay 10s of thousand and were thrilled!!
8
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 29 - 30
1 IVF
PCOS
Other
Income $0 - $49K
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived...[he] did an endometrial biopsy to test my lining and found out I had chronic endometritis...I appreciate him thinking outside the box and not just tell me he doesn't know why my transfers are not successful considering I'm still young and healthy.
[the NCFMC] nurse and nurse coordinator was organize and shows compassion. They respond in a timely manner to all my emails and answers all my questions...Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray diagnosed me with PCOS and chronic endometritis. With this information he was able to provide appropriate antibiotics prior to transferring resulting in 1 successful live birth and a pregnancy in progress. He is very knowledgeable and considered every possible aspects of my infertility unlike the previous physician I've been to. I appreciate him thinking outside the box and not just tell me he doesn't know why my transfers are not successful considering I'm still young and healthy.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust in him.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray shows empathy and was just straight forward with what he has to say. He explains his thought process and gets straight to resolving the issue which has help me conceived.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Dr. Murray did an endometrial biopsy to test my lining and found out I had chronic endometritis which is most likely the reason why my uterus has not been receptive of previous embryo transfers. He gave me appropriate antibiotics prior to transferring and it has resulted in 1 live birth and a pregnancy in progress.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: I do not remember the name but they were all great!)
My nurse and nurse coordinator was organize and shows compassion. They respond in a timely manner to all my emails and answers all my questions.
Describe your experience with Northern California Fertility Medical Center.
This clinic is awesome. I love Dr. Murray and nurse Alyssa. They were both great to work with. Nurse Alyssa was working with me every step of the way answering questions and concerns I have. They both show compassion and was very knowledgeable at what they do.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I am unsure, we took a loan for $25,000 which included everything (egg retrieval, transfer, labs, ultrasound monitoring, embryos monitoring, genetic testing)
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 40 - 41
1 IUI
Diminished Ovarian Reserve
Poor Egg Quality
Black or African-American
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Lovely is Very caring and honest. Gave me as much time as I needed and answered all the questions I had thoroughly and didn’t rush the appointment...Extremely helpful and informative. Handled me with the care I needed. Dr. Lovely is my actual physician and she is the absolute best. I’ve seen other Dr.’s in the office and they too are amazing. I am excited for the next steps.
They [nurses at Northern California Fertility Medical Center] were all amazing! Briana was my initial coordinator and she was more than amazing and helpful. Courtney, RN, is now assigned to me and she is awesome as well. I’m happy to have them on my team...I had the same patient care coordinator and she was super awesome for me. It made me more at ease to speak to the same person without having to explain anything over again. Developing relationships. I know anyone can read a file but I’m more than just client number 1234, so for me, I like knowing who I’m speaking with and them knowing me.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Extremely helpful and informative. Handled me with the care I needed. Dr. Lovely is my actual physician and she is the absolute best. I’ve seen other Dr.’s in the office and they too are amazing. I am excited for the next steps.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Ask as many questions as possible, even though they are very thorough in your consultation.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Lovely is Very caring and honest. Gave me as much time as I needed and answered all the questions I had thoroughly and didn’t rush the appointment.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Initially started with the highest dosage of Clomid and estradiol for 3 intercourse cycles. Moved on the IUI cycle with Clomid and estradiol. All 4 were unsuccessful. The next cycle will be a bit more aggressive with Clomid and Menopur. I’m hoping for success with this next IUI cycle.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dr. Lovely and Briana, patient care coordinator and Courtney)
They were all amazing! Briana was my initial coordinator and she was more than amazing and helpful. Courtney, RN, is now assigned to me and she is awesome as well. I’m happy to have them on my team.
Describe your experience with Northern California Fertility Medical Center.
I would assign medical assistants on an ongoing basis to patients so you can develop a relationship with them and they can learn your Cases. I had the same patient care coordinator and she was super awesome for me. It made me more at ease to speak to the same person without having to explain anything over again. Developing relationships. I know anyone can read a file but I’m more than just client number 1234, so for me, I like knowing who I’m speaking with and them knowing me.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
My insurance covered 50% which helped. But they will only cover a small amount of cycles which is a bit stressful.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Sacramento
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
9
NPS
10
Age 34
Male Factor
Prefer not to answer
Income $50K - $99K
Accountant
1st of 3 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Michel Murray and all the other doctors were very compassionate & understanding. It felt as though they wanted us to get pregnant just as much as we did. We left our first appointment with Dr. Murray feeling so hopeful that this procedure could work. We hadn't felt hope like that in a long time and it was because of [doctor's] optimism regarding our situation. We'll never forget the hope we had that day.
This clinic's [Northern California Fertility Medical Center] strengths are they're all very knowledgable of processes and procedures and they're very organized. I felt like everyone had all the info they needed to assist me punctually and effectively...Everyone, including Dr. Murray, was super compassionate and understanding...[nurse] was the most helpful and compassionate person we encountered. I recall emailing her some pretty irrational emails and she responded with care and tact.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Michel Murray and all the other doctors were very compassionate & understanding. It felt as though they wanted us to get pregnant just as much as we did. We left our first appointment with Dr. Murray feeling so hopeful that this procedure could work. We hadn't felt hope like that in a long time and it was because of Dr. Murray's optimism regarding our situation. We'll never forget the hope we had that day.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Come in with your guard down. I know that's hard but you don't need to protect yourself. They are compassionate about your situation and are there to help.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Everyone, including Dr. Murray, was super compassionate and understanding.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did IVF with ICSI
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa Schnorr)
She, honestly, was the most helpful and compassionate person we encountered. I recall emailing her some pretty irrational emails and she responded with care and tact.
Describe your experience with Northern California Fertility Medical Center.
This clinic's strengths are they're all very knowledgable of processes and procedures and they're very organized. I felt like everyone had all the info they needed to assist me punctually and effectively. It's not so much a weakness but just a result of the type of procedure we had but it took longer than we expected.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We paid for the hormones, shots, egg retrieval & implantation
9
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
3 IUI
Unexplained
European
Income $100K - $199K
Sales Representative
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Doctor Murray performed 3 of my iui procedures. He showed extreme professionalism while also making me feel comfortable. The procedure went smoothly and he explained every step as it was performed...He treated me with kindness and support while still letting us know everything needed during treatment...
The team of doctors at Northern California Fertility clinic are amazing! They are strong communicators and are compassionate to the often hardships that come with infertility. They answer all my questions and provided me with all the information and literature I requested. The nurses and doctor make you feel so comfortable in often uncomfortable situations. The staff is friendly and organized...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Doctor Murray performed 3 of my iui procedures. He showed extreme professionalism while also making me feel comfortable. The procedure went smoothly and he explained every step as it was performed. I would highly recommend Dr. Murray
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Stay positive and trust the advice of the doctor.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He treated me with kindness and support while still letting us know everything needed during treatment
Describe your experience with the nursing staff at Northern California Fertility Medical Center.
The nursing staff is friendly and very organized
Describe your experience with Northern California Fertility Medical Center.
The team of doctors at Northern California Fertility clinic are amazing! They are strong communicators and are compassionate to the often hardships that come with infertility. They answer all my questions and provided me with all the information and literature I requested. The nurses and doctor make you feel so comfortable in often uncomfortable situations. The staff is friendly and organized. No negatives!
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 33 - 35
1 IVF
PCOS
Other
Income $0 - $49K
2nd of 2 Docs
2 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Michael Murray] He is very nice, professional and has a lot of knowledge about what he is doing.. He made sure what we know what was needed and what is needed at each step of the process. He treated us like humans not just a number. He explains everything so that we can understand, and made sure we understand...
[nurse of Norther California Fertility Medical Center] She is very understanding and tries her best to get back to you if you have a question...All the staff at this clinic are very friendly. They always make you feel welcome, whenever you go there...[Dr. Murray] He made sure we knew exactly what to expect at each stage of the process...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is a very good doctor. Our experience with him was great. He made sure we knew exactly what to expect at each stage of the process. I would recommend him to any of my friends or family that would need fertility help.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
He is very nice, professional and has a lot of knowledge about what he is doing.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr.murray is very kind. He made sure what we know what was needed and what is needed at each step of the process. He treated us like humans not just a number. He explains everything so that we can understand, and made sure we understand.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Yes, Jamie )
Jamie was an awesome nurse. She is very understanding and tries her best to get back to you if you have a question.
Describe your experience with Northern California Fertility Medical Center.
This clinic is awesome, all the doctors and nurses are great people. They care and take good care of their patients. All the staff at this clinic are very friendly. They always make you feel welcome, whenever you go there. This clinic is good, I don’t really see any weakness at all.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
1 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
1 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2014, Unsuccessful
NPS
10
NPS
10
Age 31
Donor Sperm
Other
Income $50K - $99K
Nurse or HC Services
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Murray as well as all the staff at NCFMC are amazing. They make you feel welcome and understood!... Dr. Murray is very good at his job. If things don't go the way they were planned he's always ready with plan B. I tried twice a few years ago and it was my body hindering us getting pregnant. Then it became a money issue. Dr Murray is very professional and talks to you like a human.... 9 years ago my work didn't cover any fertility so to have my daughter cost us around $6000 and 3 years ago it cost us about the same
All the employees here [Northern California Fertility Medical Center] are very caring and they get back to you promptly. The clinic is open 365 days a year for your needs. I think what these people do is amazing. I would definitely recommend friends and family to this clinic. In fact I already have.... Dr. Murray as well as all the staff at NCFMC are amazing. They make you feel welcome and understood!... 9 years ago my work didn't cover any fertility so to have my daughter cost us around $6000
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is very good at his job. If things don't go the way they were planned he's always ready with plan B. I tried twice a few years ago and it was my body hindering us getting pregnant. Then it became a money issue. Dr Murray is very professional and talks to you like a human.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
You are in good hands
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray as well as all the staff at NCFMC are amazing. They make you feel welcome and understood!
Describe your experience with Northern California Fertility Medical Center.
All the employees here are very caring and they get back to you promptly. The clinic is open 365 days a year for your needs. I think what these people do is amazing. I would definitely recommend friends and family to this clinic. In fact I already have.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
9 years ago my work didn't cover any fertility so to have my daughter cost us around $6000 and 3 years ago it cost us about the same but without a pregnancy. We could only afford two times and we had 50% coverage through insurance but the price of sperm went up since the last time when we got pregnant.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 31 - 32
1 IUI
1 IVF
PCOS
Poor Egg Quality
European
Income $50K - $99K
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Murray was easy understand and always answered my questions fully. He also was forthcoming with information regarding the process, risks, and potential outcomes. I felt very much taken care of and on the right path to achieve pregnancy. ... I have PCOS and we used a combination of oral and injectable hormones. I always went longer than expected to achieve mature size follicles.
They [NCFMC] are a busy office but I never felt rushed! I would say that their front desk is not as friendly as those staff members in the back but that's okay because the ones in the back are who you work with. ... Wendy was always able to answer my questions and work with my crazy schedule. we live 6hrs from the clinic so appointment dates and times could sometimes be challenging. She was so compassionate and cared about my well being and success
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was easy understand and always answered my questions fully. He also was forthcoming with information regarding the process, risks, and potential outcomes. I felt very much taken care of and on the right path to achieve pregnancy.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
The consult will be lengthy but educational.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray and his staff are very compassionate! I felt like each person I interacted with knew my case and genuinely cared regarding my outcome.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I have PCOS and we used a combination of oral and injectable hormones. I always went longer than expected to achieve mature size follicles. The staff was patient and effective when changing dosages. I have not achieved pregnancy yet through IUI or IVF but we have a new protocol for next retrieval. Due to PCOS my egg quality is low so I'm changing my diet and we will increase the types of vitamins I will use prior to retrieval.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Wendy)
Wendy was always able to answer my questions and work with my crazy schedule. we live 6hrs from the clinic so appointment dates and times could sometimes be challenging. She was so compassionate and cared about my well being and success.
Describe your experience with Northern California Fertility Medical Center.
They are a busy office but I never felt rushed! I would say that their front desk is not as friendly as those staff members in the back but that's okay because the ones in the back are who you work with.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
The costs were comparable with what my research had said. They have finance options if needed. We opted to just pay in full as the bills came due.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
We opted for the genetic testing in order to transfer the best embryo we could. I would high recommend it. Through this process we learned that all embryos appear from 1 was abnormal. After this news we only had 1 to transfer. We had discussed the transfer of multiple a few times and always came back to the conclusion it would be safer for me and baby if we had a single baby. These conversations were great and Dr. Murray was always willing to discuss.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
8
NPS
9
Age 33 - 34
1 IUI
1 IVF
Endometriosis
Male Factor
European
Fertility Medications With Other Docs
Neutral
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murray has always done a very good job of discussing our treatment with BOTH of us, rather than just with me ... That said, it does feel like treatment there is "one size fits all," which obviously isn't always the case. ... I was very disappointed with the recommendation of using suppositories again when they didn't work well for me during my IUI. ... Dr. Murray was adamant that we transfer one embryo because it was tested as PGS normal and because of my age (33).
I like that the clinic [Northern California Fertility Medical Center] is open early - I can regularly get 7:30 appointments - which is important since I live quite a ways out of town. They aren't super clear about when things like payment is due - you really have to manage that part on your own. ... IUI was REALLY expensive compared to what I've seen elsewhere - $2500 or something. ... The medical assistants aren't always amazing but Alyssa, my nurse, has always been super communicative
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is great at working with you to make sure you understand what is going on with your treatment - explaining in terms that both partners understand. That said, I don't feel like they have always been great at adjusting treatment as things change - when I didn't react as expected to the progesterone suppositories during my IUI, they still used the same progesterone suppository protocol during my FET, which I really feel contributed to the failure of that cycle.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Be prepared to advocate for yourself, and request repeat tests of anything that hasn't been done in the last six months. We wasted time on an IUI that was based on an out-dated semen analysis that showed we didn't have MFI, when in reality we do.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray has always done a very good job of discussing our treatment with BOTH of us, rather than just with me, which hasn't been the case with all the doctors at the clinic. He makes my partner feel very much part of the equation. That said, it does feel like treatment there is "one size fits all," which obviously isn't always the case.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
IVF retrieval cycle was gonal-f and menopur, then cetrotide. Transfer cycle was letrozole days 3-7, gonal-f days 7-12, trigger day 12, transfer the following week, with antibiotics and prednisone before transfer, with progesterone suppositories after transfer. I've always ovulated on my own and had a good lining so that part was never a concern, but as I'd stated, I was very disappointed with the recommendation of using suppositories again when they didn't work well for me during my IUI.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
The medical assistants aren't always amazing but Alyssa, my nurse, has always been super communicative and very on top of any of my questions (which...I've had a lot of them). I appreciate how she answers my questions using scientific terms rather than dumbing things down - she understands that I am fairly knowledgeable about the whole process and speaks to me accordingly.
Describe your experience with Northern California Fertility Medical Center.
I like that the clinic is open early - I can regularly get 7:30 appointments - which is important since I live quite a ways out of town. They aren't super clear about when things like payment is due - you really have to manage that part on your own. It hasn't been an issue, because I've tried to stay super diligent about it.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
$13350 for the IVF retrieval cycle. $1750 for the first transfer, I think it is $3500 for any subsequent transfer. Retrieval cycles are cheaper after the first one (second retrieval is $12350, third is $10350?). IUI was REALLY expensive compared to what I've seen elsewhere - $2500 or something.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
Dr. Murray was adamant that we transfer one embryo because it was tested as PGS normal and because of my age (33). They don't do multiple transfers unless you are much older and haven't tested the embryos.
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to order appropriate test
Describe the specific things that went wrong at Northern California Fertility Medical Center.
There were a couple of times when the doctors didn't really talk to BOTH of us during appointments, which I didn't appreciate - they treated my partner like some kind of afterthought. There was also the day where we took in a semen sample, and the medical assistant took it out of the bag, and viewed it and was very judgmental about the size of the sample in the middle of the hallway in front of other patients.
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2017 - 2019, Successful
NPS
10
NPS
10
Age 32 - 34
3 IVF
3 Egg Freezing
Poor Egg Quality
Unexplained
Prefer not to answer
Income $50K - $99K
Accountant
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
My experience has Been so good with dr Murray. ... But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan.
The receptionists [No Cal Fert Med Ctr] are great and really nice then you see the nurses and they are all nice make you feel good about the process ... Not really sure everything is great everyone is nice what more could you ask for. ... Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
My experience has Been so good with dr Murray. He understands what his patient is going through when a cycle or maybe even a few don’t go the way we hoped for. But after every cycle he has a new plan of medications/genetic testing/ and even try triggering one day earlier to adding in human growth hormones. Love the fact that you can email him directly AND HE REPLIES BACK!! :). Due to the distance that I am from the clinic he calls me directly to have phone conversations regarding the next plan. I would definitely refer him to someone having issues with trying to conceive. Dr Murray has. A strong passion for what he does. And I love that. Sorry for any errors typed all of this on my phone.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Trust him. He knows his shit!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
explains everything in detail. Calls when he needs to discuss cycles because of how far I live from the clinic. He also responds to emails and does his research
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
My first egg retrieval. I believe 19 were retrieved or 23. A few embryos. Transferred one -didn’t take. Transferred two more didn’t take. My 2nd cycle there dr Murray changed up my medication were 11 retrieved I believed 1-2 embryos we had them genetically tested came back abnormal. This was a hard point for me I thought I was done trying. Just had my third retrieval done in December 20 eggs 5 embryos that passed the genetic testing!! This process had more medication involved. My embryo transfer is tomorrow
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney for this round )
They all rock
Describe your experience with Northern California Fertility Medical Center.
Not really sure everything is great everyone is nice what more could you ask for. The receptionists are great and really nice then you see the nurses and they are all nice make you feel good about the process
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Like 12k for retrieval plus medication then 1650 for transfer plus meds Then it goes down a bit for each new cycle
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 32 - 33
1 IUI
PCOS
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team [NCFMC]!
The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept. ... The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was great. Just before our scheduled Egg retrieval things didn’t go as planned. We only had 5 follicles and only 3 were fully matured. Dr Murray recommended changing our treatment plan to IUI due to the lack of eggs. We chose to trust Dr Murray’s judgement and proceeded with the IUI treatment. We now have a beautiful 9 month old daughter thanks to Dr Murray and his team!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Put all your trust in him. Infertility is a hard road to travel, but with the experience and knowledge of Dr Murray miracles can happen!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Every visit was great. Dr Murray always made us feel as if we were his top priority!
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We started our journey planning to do IVF. As we travel down the road of treatment we soon found that our follicle count had dropped. Having a low number of follicles, only five. Three of which were sustainable we decided to change our treatment to IUI. A week later we completed the IUI treatment. We thought it didn’t work as my wife started what we thought was her period. We ran test and began another round of medications but when we went for our next ultrasound to check ovaries we found we were pregnant instead.
Describe your experience with your nurse at Northern California Fertility Medical Center.
Our nurse and the whole team was nothing short of amazing! They always made us feel great when we were there.
Describe your experience with Northern California Fertility Medical Center.
The overall team is amazing, from doctors to nurses and general staff everyone made you feel at home and like you are important. The clinic was always extremely clean and very nice inside. The rooms are all in great shape and had top-of-the-line equipment. The only thing that we ever had any difficulties with was getting in contact with the financial dept.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Cost was a huge factor for us since either of our insurance covered any part of our treatments. I don’t remember the specifics off the top of my head, but I do remember that the medications were nearly half of the cost.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2018, Successful
NPS
10
NPS
10
Age 28 - 31
1 IVF
Male Factor
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Strongly Recommends
Strongly Recommends
Successful
I had a wonderful experience. He [Dr. Murray] was easy to contact either by phone or email and always got back to me in a timely manner. ... He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. ... Dr. Murray tell you exactly how everything works and doesn't sugar coat it. ... You might see a different doctor for each appointment.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history. ... Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I had a wonderful experience. He was easy to contact either by phone or email and always got back to me in a timely manner. He performed my myomectomy in April 2017 and the recovery was quick and without complications.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
IVF is a very complicated process, ask questions, take notes if you need to. Dr. Murray tell you exactly how everything works and doesn't sugar coat it.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He took time to listen after we loss our first set of twins in 2016 at 15wks from complicated related to a fibroid. We discussed all my options and he helped contact an MFM to place a TAC while he removed my 7cm fibroid.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We did an IVF antagonist cycle. I was on GF 150iu, and manipur 75iu starting cycle day 4 and going until day 11 when I did my trigger shot. Of lupron and HCG. I was on Garirelix from day 7 to day 11. I was on 81mg aspirin for my whole first trimester. It was held for 3 days before retrieval. After retrieving the eggs I started 2mg estrace 3x a day, combo progesterone supp vaginal once a day and 50mg progesterone Im once a day. We retrieved 31 eggs, transferred two 3 day embryos and had three 5 day embryos to freeze.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Dottie)
Dottie was amazing. All the nurses are. Knowing that all day they were meeting with patients they always got back to me in a timely manner. During a cycle either retrieval or fet I felt like their #1 priority. Dottie would meet with me after all my appointments and call with lab result. After hearing about the loss of my twin boys at 15wks Dottie personally reached out to my husband and I to offer her condolences. She is truly an amazing person and nurse.
Describe your experience with Northern California Fertility Medical Center.
Strengths. They have a group of talented doctors nurses and MAs. You can always get into see someone and they will try to schedule everything at times that work best for you. They review their active cases as a medical team so everyone you sees knows your history. Weaknesses. You might see a different doctor for each appointment. It didn't bother me but I could see some people caring. All the REs are very knowledgeable caring and professional. Dr. Gould their male factor specialist was also a pleasure to work with. He was able to get sperm from my husband when he doesn't ejaculate any.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
IVF with ICSI and my husbands sperm retrieval cost around 15k. Medications another 3-5k. FET cost around 3.5k a cycle and under 1k for medications. I believe it was closer to 500.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
After my 15wk loss of my twin pregnancy related to IC we agreed only transferring one embryo at a time. We did a FET of 1 embryo and dis not get pregnant. Our remaining 2 embryos were of low quality and frozen together. We discussed the risk factors with Dr. Murray about a multiple pregnancy. It was also noted that because of the quality of we only transferred one embryo the 2nd one would most likely not be viable to freeze and redefrost for another fet at a later date. We transferred both and ended up with healthy twin girls in Nov 2018.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
8
NPS
9
Age 33
1 IVF
Tubal Blockage
Uterine Fibroids
European
Income $100K - $199K
Teacher
Neutral
Strongly Recommends
Successful
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. ... Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... By the time i was done at the clinic I saw everyone of the doctors at the clinic. ... Don't be concerned that you might not always see him.
The only time when I felt a little disappointed with the clinic [No Cal Fert Med], was at the very beginning when we were talking to the financial department. ... A little more understanding and empathy for the cost would have been nice. ... My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy. ... My nurse was amazing! She had her own voice mail that she checked constantly.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
I felt very confident and comfortable with Dr. Murray but he did not do the final egg transfer. By the time i was done at the clinic I saw everyone of the doctors at the clinic. Each one did a great job making me feel comfortable and confident with each decision being made.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Understand that your primary doctor is going to do a great job communicating with the other doctors in the clinic and with your nurse. Don't be concerned that you might not always see him. I really appreciated all the doctors in the practice!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
The doctor treated me like a human but the financial department treated me like a number.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
Because of several surgeries that I had as an infant, my Fallopian tubes were damaged and lots of scare tissue surrounded my ovaries and mangled tubes. I also had fibroid tumors in my uterus. In March, Dr. Murray performed a surgery to clean up the scar tissue and mangled Fallopian tubes. He also took out the fibroid tumors that he could get to in my uterus. Then in June, I was able to start doing shots for egg retrieval.
Describe your experience with your nurse at Northern California Fertility Medical Center.
My nurse was amazing! She had her own voice mail that she checked constantly. She always called me back very quickly when I had questions. She did a great job making me feel comfortable and confident with all aspects of the treatments. Even after I had a confirmed pregnancy and had been released from the clinic's care, I wasn't feeling right and my nurse called me right back and got me an appointment that same morning that I called.
Describe your experience with Northern California Fertility Medical Center.
I really felt like each of the doctor's took care of me during each of my visits. Even if I didn't see my primary doctor, I felt like the doctor's did an excellent job communicating with each other. The nurses that helped me were wonderful and went out of their way to try to keep me comfortable. The only time when I felt a little disappointed with the clinic, was at the very beginning when we were talking to the financial department. The person that we spoke with did not seem very compassionate talking about the money involved in this process. IVF was the absolute only way for us to have a child and there is a lot of money involved. A little more understanding and empathy for the cost would have been nice.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
We did IVF about three years ago. I had to have a surgery before we could start any of the treatments. That surgery was covered by my insurance after I met my deductible. Then I began shots and ordered the drugs from a pharmacy from southern California. We spent approximately $6,000 on drugs throughout the process. After we the egg retrieval we then did ICSI which was an additional charge of $1500. The rest of the treatments cost us around $10,000.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
My doctor clearly explained that the ultimate goal of the clinic is to have 1 healthy baby during pregnancy.
8
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
9
Age 30
Male Factor
European
Income $0 - $49K
Teacher
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
So far he [Dr. Murray] seems great. We have only seen him once ... Dry sense of humor, by it gets the job done right. I hope that my cycle works and that everything goes according to plan! ... He went through my history and is respecting my wishes in regards to what I want versus what he suggests. ... He wanted to do single but I pushed for 2.
They [NCFMC] are wonderful. The paperwork side seems a but unorganized just like they have us a paper with a price for a procedure and we paid and then they told us they gave us the wrong paper with the wrong estimate so we have to bbn pay $700 more. We also were not told that we needed to do an additional step which put the our cycle back another month which was really disappointing.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
So far he seems great. We have only seen him once but I have heard from a good friend that has had him in the past that he is a wonderful doctor. Dry sense of humor, by it gets the job done right. I hope that my cycle works and that everything goes according to plan!
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Speak up for yourself!
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
He went through my history and is respecting my wishes in regards to what I want versus what he suggests.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
We havent yet started! I start in 2 weeks.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Courtney)
So far the nursing staff has been amazing. They have answered any and all questions promptly and warmly and I am excited to work with them!
Describe your experience with Northern California Fertility Medical Center.
They are wonderful. The paperwork side seems a but unorganized just like they have us a paper with a price for a procedure and we paid and then they told us they gave us the wrong paper with the wrong estimate so we have to bbn pay $700 more. We also were not told that we needed to do an additional step which put the our cycle back another month which was really disappointing.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Too much money.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
He wanted to do single but I pushed for 2.
What specific things went wrong at Northern California Fertility Medical Center?
  • Failed to call with results
  • Provided conflicting information
Describe the specific things that went wrong at Northern California Fertility Medical Center.
They gave us the wrong price and after we paid told us we needed to pay more. The paper with the price that they gave us was inaccurate. They also never told us that we needed to do another step before we were assigned a nurse so we lost a month.
10
Doctor
Michael Murray
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
9
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
3 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
10
NPS
10
Age 37 - 38
1 IUI
1 IVF
Unexplained
Other
Income $100K - $199K
Teacher
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Murray was personable, compassionate, and genuinely conveyed a desire to help my husband and I conceive. ... After my miscarriage, Dr. Murray adjusted a couple of protocols. This included adding a blood thinner and thyroid medication. ... Dr. Murray was very professional and always answered any questions my husband or I had. He backed up his answers with data and was clear in his explanations.
One of my favorite parts of entering he clinic [Northern California Fertility Medical Center] was always being greeted by the receptionist by my first name. The staff was friendly, helpful, and compassionate. My husband and I always felt comfortable and confident to ask questions. ... Alyssa [nurse] was caring, kind, and showed compassion during emotionally tough parts of my treatment. She was always available by phone or the patient portal messaging system.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very professional and always answered any questions my husband or I had. He backed up his answers with data and was clear in his explanations. I would absolutely recommend him to anyone seeking fertility treatment.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
I would advise a prospective patient to be open, honest, and ask any question you might have, no matter how unimportant you think it might be.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was personable, compassionate, and genuinely conveyed a desire to help my husband and I conceive.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
After my miscarriage, Dr. Murray adjusted a couple of protocols. This included adding a blood thinner and thyroid medication. Unfortunately the cycle failed.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
Alyssa was caring, kind, and showed compassion during emotionally tough parts of my treatment. She was always available by phone or the patient portal messaging system.
Describe your experience with Northern California Fertility Medical Center.
One of my favorite parts of entering he clinic was always being greeted by the receptionist by my first name. The staff was friendly, helpful, and compassionate. My husband and I always felt comfortable and confident to ask questions.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
My husband and I paid for treatment out of pocket because unfortunately our insurance did not cover fertility treatment.
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
I trusted Dr. Murray’s opinion whether it be to transfer one or multiple embryos. I feel all decisions are made based on the individual patient’s needs.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 36
Male Factor
Recurrent Pregnancy Loss
Native American
Income $50K - $99K
Nurse or HC Services
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes. ... I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
I only wish I had known prior to my consultation that they [Northern California Fertility Medical Center] hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments. ... Everyone is very kind. Always friendly and smiling.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray was very kind and a good listener. He took the time to fully listen to our history and what we wanted. He was very thorough with the testing he ordered. He gave his advice on a treatment plan, if testing came back okay. He educated us on possible outcomes.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
With any RE, I’d say be realistic with time frames. We are all so eager to start treatment, but it may take some time to get to that point.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
We felt like a human. He took the time to sit with us and listen to our concerns. He asked questions, provided education and came up with a personalized treatment plan.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I had a lot of lab tests done, genetic testing, ultrasound and husband had a semen analysis done. After that, it was recommended we move forward with IVF with ICSI.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: I was, but don’t recall her name )
Everyone is very kind. Always friendly and smiling.
Describe your experience with Northern California Fertility Medical Center.
I only wish I had known prior to my consultation that they hadn’t received my records from my GYN. But they did try and help get them. The clinic was clean and neat. Privacy is honored. You do get transferred to different people often, due to needing to utilize different departments.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
I don’t recall exact prices. But I do have an upcoming appointment and since it’s been 2 years, I’m considered a new patient. I was told that if my insurance doesn’t cover any of the consultation, it would be $225.
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Successful
NPS
10
NPS
10
Age 29
1 IVF
Male Factor
Unexplained
European
Income $100K - $199K
2nd of 2 Docs
9 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr Murray was very easy to work with and made me feel comfortable with the entire process. The IVF process was very taxing at times but knowing Dr Murray had my family’s best interest in mind kept me pushing forward. He always answered any questions I had and explained everything each step of the way ... [protocol] IVF ICSI Assisted Hatching Frozen Embryo Transfer
The clinic [Northern California Fertility Medical Center] is clean and organized. All staff is friendly. They are always a phone call away. We had a hiccup in the initial steps but nothing that wasn’t fixed right away. I am forever grateful for their services. I will without a doubt be going through NCFMC for my next IVF round. ... The entire [nursing] team is the best. They care for each of their patients and made the process easy to maneuver through.
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr Murray was very easy to work with and made me feel comfortable with the entire process. The IVF process was very taxing at times but knowing Dr Murray had my family’s best interest in mind kept me pushing forward. He always answered any questions I had and explained everything each step of the way, not only what we were doing but WHY we were doing it.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Relax and trust in Dr Murray.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Compassionate, listened to my needs, talked in easy to understand terms
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
IVF ICSI Assisted Hatching Frozen Embryo Transfer
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Alyssa)
The entire team is the best. They care for each of their patients and made the process easy to maneuver through.
Describe your experience with Northern California Fertility Medical Center.
The clinic is clean and organized. All staff is friendly. They are always a phone call away. We had a hiccup in the initial steps but nothing that wasn’t fixed right away. I am forever grateful for their services. I will without a doubt be going through NCFMC for my next IVF round.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Around $12000 after insurance assistance
Describe Michael Murray's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Northern California Fertility Medical Center.
It was suggested to transfer two embryos. We only had two that actually made it to blast. Only one embryo resulted in a live birth.
What specific things went wrong at Northern California Fertility Medical Center?
  • Lost appointments
  • Lost or damaged samples
Describe the specific things that went wrong at Northern California Fertility Medical Center.
Semen sample was thawed due to equipment failure Appointment that was scheduled and confirmation received was canceled in error or not properly scheduled by staff
10
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 41
Uterine Fibroids
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Murray knows his stuff. He is very informative and speaks to my husband as well as myself. This makes my husband feel included. He also makes sure you understand what he is saying and what the next plan of action will be. ... Dr. Murray is very caring and we feel like he wants to help. ... Don't be nervous and just be completely honest with Dr. Murray.
It's [Northern California Fertility Med Center] easy to find and they are quick to get you back to your appointment. Some of the furniture in the waiting room is very uncomfortable but luckily you usually don't have to wait long. There is always plenty of parking. ... It took a little bit for me to get paperwork to her [nurse] because I didn't know I had a message in my portal. ...
How was your experience with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray knows his stuff. He is very informative and speaks to my husband as well as myself. This makes my husband feel included. He also makes sure you understand what he is saying and what the next plan of action will be.
What's one piece of advice would you give a prospective patient of Michael Murray at Northern California Fertility Medical Center?
Don't be nervous and just be completely honest with Dr. Murray.
During treatment, were you treated like a number or a human with Michael Murray at Northern California Fertility Medical Center?
Dr. Murray is very caring and we feel like he wants to help.
Describe the protocols Michael Murray used in your cycles at Northern California Fertility Medical Center and their degree of success.
I had to get an hsg and then they removed what at first was a fibroid but actually a endometric pullup.
Describe your experience with your nurse at Northern California Fertility Medical Center. (Assigned nurse: Kristina )
It took a little bit for me to get paperwork to her because I didn't know I had a message in my portal.
Describe your experience with Northern California Fertility Medical Center.
It's easy to find and they are quick to get you back to your appointment. Some of the furniture in the waiting room is very uncomfortable but luckily you usually don't have to wait long. There is always plenty of parking.
Describe the costs associated with your care under Michael Murray at Northern California Fertility Medical Center.
Because our insurance doesn't cover fertility, so far we've had to pay about $2000
9
Doctor
Michael Murray
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Northern California Fertility Medical Center
Roseville (closed)
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5