How was your experience with Micheline Chu at RMA of New Jersey?
The very short answer is Dr. Chu is smart and friendly, IF and when you get to speak with her. But don't count on the warm and fuzzies or feeling like someone cares about you. She has great schooling and credentials. I didn't feel a sincere concern from her. I don't want to be mean but she was very detached from my care. I didn't feel she was creative and curtailing therapy specifically to me. I felt RMANJ had therapy protocols and I fell into one bucket and was prescribed the meds for that bucket. She didn't take genuine interest in me as an individual and curtailing therapy to me specifically. I was a number. I felt a little bit of care after a few failed cycles but I honestly don't know if it was "me" as an individual that she cared about or that she was disappointed she wasn't successful in her care.
What's one piece of advice would you give a prospective patient of Micheline Chu at RMA of New Jersey?
Challenge her. Do your research and be your own advocate. Ask her for different treatment options and her opinion on them. She won't think outside the box for your care so you have to seek it yourself and maybe she will agree on your thoughts and implement it. Set appointments and have her speak with you. Schedule the time otherwise she will be in a rush to get off the phone. I can't stress enough to ask questions and be your own advocate for creative care and testing otherwise you will fall into a protocol bucket and be successful or not.
During treatment, were you treated like a number or a human with Micheline Chu at RMA of New Jersey?
I felt like a number at RMANJ for the following reasons:
1. The first nurse I was assigned would literally sigh when answering my calls and on several occasions missed critical points in my care necessitating me to call and follow up.
2. Having had such a bad experience with the nurse I asked the doctor for her email. I was trying to improve the impersonal experience I was having with a grumpy nurse. Dr. Chu would never provide me her email let alone phone number. I had NO avenue to ever contact my doctor directly. All questions about my care had to go through a third party (nurse) who could care less about my care. I was one of the 200 patients she was dealing with at one time.
3. Of the three calls I received with my pregnancy test results NOT A SINGLE ONE was from my dedicated nurse. The calls always came from a complete stranger.
4. Nurses got changed mid-cycle without my opinion or consultation. I had three cycles and roughly six to seven nurses over that time. Most nurses at least let me know they were changing. One got promoted and never told me. I got a call from a random nurse the next day telling me she is my new nurse when I never even know I lost my last one.
IVF is a trying time and a lot of details are involved in your care. When patients are thrown around like a hot potato I think it's easy to miss key details; not to mention theres ZERO relationship made and you're literally a number.
Describe the protocols Micheline Chu used in your cycles at RMA of New Jersey and their degree of success.
My first protocol I don't remember the name of but I will say that I did not get a whole lot of big follicles. Rather than cancel the protocol I was pushed through. Knowing what I know now I think that round should have been cancelled. We could have cancelled and tried again with another round of medications to see if the follicles would have come out bigger. I didn't and the cycle was a bit of a dud. The following two retrievals I pushed for different medications and I had much better success than the first. The second cycle I was on a microflare protocol and the third on a microflare protocol with clomid. I had the best cycle with the third.
Describe your experience with your nurse at RMA of New Jersey. (Assigned nurse: Blair)
I don't remember all the "primary" nurses assigned to me throughout the course of my three retrieval cycles but here are the ones I dealth with most.
1. Blair - No longer with RMANJ - Atrocious, She would sigh when I called and lacked an sort of compassion whatsoever. This was impactful as it was my first cycle ever. She was also disorganized and missed key details in my care.
2. Josephine Z. - The best nurse I had in my entire experience at RMANJ. Kind, compassionate, friendly, smart and organized, She got pregnant and was out for a portion of my care but was excellent.
3. Merry D. - Smart, well versed in infertility experienced. I was disappointed when she got promoted and didn't take 30 seconds to email me that she would no longer be my nurse. I found that unprofessional.
4. So uninvolved I don't even remember her name.
5. Nicole B. - Friendly but unattached and didn't really care about my care. Just rather matter of fact and robotic providing instructions. Note: When receiving egg retreival and pregnancy test results I NEVER got a call from my primary nurse. It was always some random nurse. Literally every single time.
Describe your experience with RMA of New Jersey.
Strength - They supposedly have a good lab. Their facility is impressive and the OR setting is nice and well equipped. I would try to plan/hope my procedures are during the week. The weekday nursing staff in their OR is much more professional than the weekend staff. Office visits are fast and efficient. They deal with such high volume that they have pretty good processes in place for
funneling patients through on a daily basis.
Weaknesses - You're a number. Neither physicians nor nursing staff will take genuine interest in you as an individual. That means your care protocol will come from one of a few predesignated buckets, unless you push for more. You will NEVER have access to your doctor directly. You will always have to speak to a nurse or set an appointment if you have a concern that you would like to speak to your doctor about. If you want someone to actually care about you as an individual this is likely not the clinic to go to.
Describe your experience with your monitoring appointments at RMA of New Jersey.
Monitoring is done at certain times in the morning. Everyone shows up and the office runs through the cattle call. To be honest they are efficient and organized and it doesn't take too long. The nurses are friendly. The ultrasound may be a doctor or a PA. But it all goes quickly and efficiently.
Describe the costs associated with your care under Micheline Chu at RMA of New Jersey.
I paid cash and it's not cheap.
Describe Micheline Chu's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA of New Jersey.
Chu doesn't like transfering multiple embryos, at least for my age group. She said there is more risk.
What specific things went wrong at RMA of New Jersey?
- Failed to call with results
- Failed to order appropriate test
- Failed to send your chart to another clinic
- Failed to inform you of changes in protocol
- Provided conflicting information
- Failed to consider drug intolerance
Describe the specific things that went wrong at RMA of New Jersey.
-Dr. Doherty did one of my transfers and it was a fiasco. He was rushed and the procedure was a bit of a mess.
- I asked for my results to be sent to a new clinic and it took like three requests before the entire thing was sent.
- I asked certain nurses to write a summary of certain action steps and they would just send me to medical records in order to not waste their time on little old me.
- I wasn't offered different creative options in my care
- I didn't have anything glaringly wrong so they didn't push for creative outside testing to figure out why we weren't getting ideal results. I had to push for different testing otherwise I was just pushed through.