Nam Tran
Spring Fertility
Available Lines of Communication
Doctor email
Nurse email
Nurse email
Direct line to doctor
Direct line to nurse
Direct line to nurse
Not available by personal cell phone
Medical SchoolU. of Iowa
ResidencyUCSF
FellowshipUCSF
San Fran
1 Daniel Burnham Court
San Francisco, CA 94109
415-964-5618
Redwood City
570 Price Avenue
Redwood City, CA 94063
(415) 964-5618
39 assessments
10
Age
33
Treated
2019
Success with this Doc
?
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
If you're looking for a Doc that is laser-focused, energetic, whip-smart, and caring - Dr. Tran is your man. I was hesitant to work with Dr. Tran at first since other reviews mentioned he could be cold, but after working together it became crystal clear: Dr. Tran is a fertility ninja with heart. I feel like I am in good hands with Dr. Tran - which has been a blessing during the twists-and-turns. Appointments with Dr. Tran are quick and efficient - you can tell he wants to optimize every second with the patient.
+ Read more
Age
33
Treated
2019
Success with this Doc
?
Race
European, Ashkenazi Jewish
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
4th of 4 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
If you're looking for a Doc that is laser-focused, energetic, whip-smart, and caring - Dr. Tran is your man. I was hesitant to work with Dr. Tran at first since other reviews mentioned he could be cold, but after working together it became crystal clear: Dr. Tran is a fertility ninja with heart. I feel like I am in good hands with Dr. Tran - which has been a blessing during the twists-and-turns. Appointments with Dr. Tran are quick and efficient - you can tell he wants to optimize every second with the patient. I appreciate his direct responses to questions and next steps. Last but not least - Dr. Tran knows how to cut tension like a pro and actually had me smiling and laughing the day of my retrieval surgery, even though I was a ball of nerves. And yes - he is a total brainiac with lots of impressive accomplishments in academia and infertility innovation, but above all he cares about his patients. Highly recommend!
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Come prepared with questions - even if it means writing them on a post-it so you don't forget and be prepared to receive concise, direct answers. Don't confuse Dr. Tran's laser-focus and optimization for coldness - he does care about you and your treatment. He'll keep you on your toes with his speed and wit.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran always walks through the door with energy and a warm smile. He always made sure to ask if I had questions or concerns. It is apparent Dr. Tran genuinely cares about his patients and their well-being.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Dr. Tran recommended a freeze-all, PGS testing and ICSI for our treatment.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel and Nanette)
Nurses were competent and answered questions thoroughly. I really like Helen who taught our injection class and helped with retrieval recovery - she is super sweet and on top of things.
Describe your experience with Spring Fertility.
What sets Spring apart from the pack is their state-of-the-art lab and facilities. It is really nice to have all our appointments, procedures and surgeries all under one roof. The environment is clean and calming. Staff is smart, quick to solve issues and kind.
What specific things went wrong at Spring Fertility?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
- Failed to convey critical information
– Read less
7
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
No
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
7
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me...I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
+ Read more
Age
33 - 35
Treated
2017 - 2019
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Engineer
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 1 IVF
Diagnosis
PCOS
7
How was your experience with Nam Tran at Spring Fertility?
I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Most of the nursing staff seemed to really care about the outcome of my treatment and showed a lot of empathy when things didn't work out. The front desk staff always greeted me by name.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
There were two miscommunications in the first 6 months of treatment that had me questioning whether I should continue treatment at this clinic, but after that everything was good. On our first IUI cycle, no one told us that my husband needed certain bloodwork before the IUI and they ended up having to push my IUI back a few days to give time to get his results back. There was another time when I was supposed to take a medication that noone told me about. I received a text reminder to take the medicine and that is how I found out about it and had to ask for a prescription. After we moved on to IVF, the communication was great and we didn't have any problems. The staff were always very responsive to questions over phone and email.
Describe your experience with Spring Fertility.
Appointments were almost always on time which made me feel like they valued my time. Nursing staff and front desk staff were very nice. Billing staff communication was hit-or-miss. I was told by my Gyn that this clinic was the best choice if you are looking for the most cutting edge fertility treatment.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
IUI cycle - $1,500 plus cost of meds
IVF retrieval + PGS - $17,500 plus cost of meds
Frozene Embryo Transfer - $4,500 plus cost of meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran was very adamant about not transferring more than one embryo.
What specific things went wrong at Spring Fertility?
- Failed to call in prescriptions to pharmacy
- Lost appointments
- Failed to order appropriate test
– Read less
10
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
3 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
[Dr. Nam Tran is] Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
+ Read more
Age
38 - 39
Treated
2018 - 2019
Success with this Doc
Yes
Race
Prefer not to answer
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 5 IVF
Diagnosis
Poor Egg Quality
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is seriously smart and on the cutting edge. Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Write down your questions and don’t hesitate to send the team a follow up question!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Spring Fertility really focuses on the patient experience-everyone is very responsive, they have a lot of nice touches...they pay attention to the little things. The protocols are tailored to individuals not just an algorithm.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
1 letrozole flare
1 mid-luteal start
3 mini IVF with clomid and gonalF/menopur
Describe your experience with Spring Fertility.
This clinic prioritizes the patient experience and does all the touches right. We had so many visits there over our time and really appreciated their organization, timeliness, and attention to all the little things.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Pricing is transparent and up front. Comparable to other clinics in the area. Mini IVF cycles can be packaged which makes the cost about 50% of a regular IVF cycle
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
They recommend eSET for PGS tested
What specific things went wrong at Spring Fertility?
- Provided conflicting information
– Read less
Verified
This patient has provided documentation of treatment at this clinic.
10
Age
31
Treated
2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
I cannot say enough good things about Dr Tran and our treatment is still going... He did all of my ultrasounds, he was supportive and thorough and is clearly a leader in his field...Dr. Tran is an unbelievably smart, thoughtful and experienced fertility doctor who I trusted 100%... Dr Tran has said from the very beginning I will only be transferring one embryo. ..He clearly loves what he does and was always willing to answer my questions or concerns in a very direct way....
+ Read more
Age
31
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Graphic Designer
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
I cannot say enough good things about Dr Tran and our treatment is still going. We are awaiting our FET having undergone an egg retrieval and PGS testing we have 6 healthy embryos waiting for us. He predicted we would have 3 but would do everything he could to make it more and he did just that. He did all of my ultrasounds, he was supportive and thorough and is clearly a leader in his field. I never questioned him because I had full faith he knew what he was doing and I was in the best hands possible.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran has a dry sense of humour and is not the warm and cuddly type- he is a wildly clever doctor so don’t expect cuddles and a shoulder to cry on. He is fact driven, experienced and knows best so trust him. He was literally at the clinic every single time
I went- 7am in the morning, Sunday’s, he was there. That’s what I want in a doctor.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is an unbelievably smart, thoughtful and experienced fertility doctor who I trusted 100%. He clearly loves what he does and was always willing to answer my questions or concerns in a very direct way.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I did 14 days of stims using menopur and cetrotide. I had 7 monitoring visits before my egg retrieval and after each visit my dosages were changed to suit my blood results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira )
Onjira was my primary care nurse and she was ok. Not the same level at Helen or Ava or any of the other nurses that helped me each visit. She did her job and was helpful when necessary but I think Dr. Tran deserves a better nurse.
Describe your experience with Spring Fertility.
I love love love the clinic. The opening hours and location were the biggest plus for me. I had all of my appointments around 7am so never missed time off of work, the location is central SF and has easy parking, though you have to pay for it. The office is a good size with lots of rooms for ultrasounds and the lab is amazing. When you are about to have your egg retrieval you can see the embryologists at work and it makes it all so real.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
So far we have paid $18,750 for egg retrieval, $4400 for meds, $900 for additional embryo biopsy, and I believe FET will be $4500. All up it will cost well over $30,000- more if our FET is unsuccessful.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I am yet to transfer but Dr Tran has said from the very beginning I will only be transferring one embryo. I am happy with this as I don’t want to put my body through any undue stress.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
31
Treated
2019
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
Dr Tran is an incredible doctor- his knowledge of reproduction and his role in making it happen is astounding. I respect how efficient Dr Tran was at all of my appointments, I felt like he was always present and invested in our success. I felt safe, supported and 100% confident in his abilities as my doctor. ... He did every ultrasound I had, including first appointments of the day and on sundays.
+ Read more
Age
31
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
Dr Tran is not going to sit there and give you a cuddle, if you are looking for a doctor to look you in the eyes and tell you everything is ok- that is not Dr Tran. He is smart, fast and to the point and I absolutely appreciated that about him. He did every ultrasound I had, including first appointments of the day and on sundays. He must work 7 days a week, fertility and his work are clearly his passion and I felt so confident in his abilities at every step of the process.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran will get you results, but don’t forget that this is a business and he’s a busy man. Expect the best service, honest answers and world class care.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr Tran is an incredible doctor- his knowledge of reproduction and his role in making it happen is astounding. I respect how efficient Dr Tran was at all of my appointments, I felt like he was always present and invested in our success. I felt safe, supported and 100% confident in his abilities as my doctor.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Having done 4 unsuccessful IUIs with Kaiser and being very unimpressed with the care I received there, we moved to spring. I knew Dr Tran was our doctor and within 2 weeks of our first appointment I was starting injectables. I did a combination of menopur, gonal f and certitide for 13 days. My doses were adjusted each day depending on my daily ultrasound and blood results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira )
Onjira was my nurse and she was just ok. I am not one to ask too many questions but she didn’t seem to be up to the same standard as the rest of the nursing staff. Ayda and Helen we’re both brilliant.
Describe your experience with Spring Fertility.
One of the things I most appreciated about Spring is their convenience. They are open every day of the year, they open at 7:30am so all of my monitoring appointments happened before work, they were always on time, I never waited and the facilities are spotless. There is parking available on site too, which made life so much easier.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Egg retrieval- $18,500
Additional 2 embryo biopsy - $900
FET - $4500
Meds - $4400
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I am yet to have my FET but have PGS rested embryos ready to go, our recommendation has been to transfer one embryo.
– Read less
Verified
This patient has provided documentation of treatment at this clinic.
8
Age
38
Treated
2019
Success with this Doc
Yes
Treatment
6 IUI
Diagnosis
Unexplained
8
We came in fully knowing we want to do IVF after 12+ years of unexplained infertility and a previous pregnancy loss. He was thorough answering all of our questions and laying out the course of treatment as clearly as possible. ... Dr. Tran shared all the possible statistics of going through an IVF with a couple our age (late 30's). ... He expressed that he does not want us to go through more than one egg retrieval if we can help it. His goal is to help us get pregnant as soon as possible. I really do feel he has our best interest in mind.
+ Read more
Age
38
Treated
2019
Success with this Doc
Yes
Race
European
Income
—
Occupation
—
Order & Number of Docs Seen
1st of 3 Docs
Treatment
6 IUI
Diagnosis
Unexplained
8
How was your experience with Nam Tran at Spring Fertility?
As we have only seen Dr. Tran for a consultation, I cannot speak to his care going through the IVF process. However, just based on our consultation, I know we have made the right choice. We came in fully knowing we want to do IVF after 12+ years of unexplained infertility and a previous pregnancy loss. He was thorough answering all of our questions and laying out the course of treatment as clearly as possible. Of course, things can change as you go through the cycle, and we are not quite there yet. Dr. Tran is after eggs of great quality that will create embryos of great quality. He expressed that he does not want us to go through more than one egg retrieval if we can help it. His goal is to help us get pregnant as soon as possible. I really do feel he has our best interest in mind.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
I would say to have your questions ready, and know that he speaks very scientifically. I got the feeling that Spring clinic really nerds out on the science behind IVF, and I love that because it's not something I want to have to deal with! I'm more than happy to put my eggs in their hands so that they can create lab magic. Expect to hear a lot of statistics.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran shared all the possible statistics of going through an IVF with a couple our age (late 30's). He was very sensitive because of the loss we've experienced, and although I did not feel like he treated us like a number, it was staggering to learn all the statistics and to think of IVF in a very systematic way like that. He knows what he is talking about, and fully acknowledges that there are anomalies or "lucky" situations that can occur, no matter what the numbers suggest. I appreciated his honesty.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
As we have not done a cycle yet (most likely will start in June), I can only speak to the protocol we have been given. I was so elated to learn that I will not take birth control to start my cycle, but will begin injections about 3-6 days after ovulation of the cycle before egg retrieval. I am to call on first day of my period, go in for an ultrasound, and then return once I have a positive ovulation test for another ultra sound. From there, my treatment protocol will be personalized.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Michelle Chicas)
So far I have worked with Michelle, my care coordinator. I have had a few questions for her, and had to get her some info regarding previous testing I have done, and she has been so easy to work with. She communicates easily, responds quickly, and is readily available. She sets my mind at ease every time I talk to her.
Describe your experience with Spring Fertility.
So far the clinic is awesome. So clean, organized, every time I call I talk to a real live person and they help me immediately. I was surprised that they had 80's music in the waiting room. The receptionist at the front said that Dr. Tran likes to keep it fun. It was a little odd to have an ultrasound with an antral follicle count being done with Whitney Houston playing in the background, but hey, I kind of liked it!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Our consultation was paid for by insurance as we have some infertility coverage. I believe the appointment was around $400, plus additional lab fees for blood work. We received our workup for our IVF treatment, and it's around $18,000 for monitoring, egg retrieval, ICSI, assisted hatching, taking sample of cells for PSG and sending them off. Meds are estimated to be an additional $4000 and then the FET is estimated to be another $3500-5000. This does not include the actual cost of the genetic testing. I think that is another $3000-5000.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran's approach is single embryo transfer as often as possible. He did not mention multiple embryo transfer, so I'm sure if he does it, it's on a case by case basis. As someone who has lost twins, I appreciate that our transfer will be a single one.
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10
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
He [Dr. Tran] is a hardcore scientist, so sometimes his bedside manner is a little abrupt, but I trust him to get the best results any doctor could. He did a midluteal start with letrozole for estrogen suppression. I couldn't find a single example of this protocol in literature, he crafts very individualized protocols. I got 11 blasts with AFC of 12, so it definitely worked. ... Expect his bedside manner to be a little cold, but he really does care about you and your success.
+ Read more
Age
31 - 32
Treated
2018 - 2019
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
1 IVF, 1 Embryo Freezing
Diagnosis
Diminished Ovarian Reserve, Endometriosis, Male Factor
10
How was your experience with Nam Tran at Spring Fertility?
He is the smartest doctor I have ever met! He is a hardcore scientist, so sometimes his bedside manner is a little abrupt, but I trust him to get the best results any doctor could.
He did a midluteal start with letrozole for estrogen suppression. I couldn't find a single example of this protocol in literature, he crafts very individualized protocols. I got 11 blasts with AFC of 12, so it definitely worked.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Expect his bedside manner to be a little cold, but he really does care about you and your success.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic is busy and you're in and out quickly, but everytime I saw Tran he remembered what was going on with my treatment, and remembered what I told him was important to me.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
He started stims 5 days after ovulation (midluteal, no birth control.) My starting doses were follistim 250u, menopur 150u, added cetrotide on day 7. He had me take letrozole 5mg daily throughout stims to keep my estrogen low. He did this to help prevent migraines, it was a freeze all cycle. I stimmed for 13 days and got 19 eggs, 16 mature, 11 made it to blast.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
Onjira was the only bad thing about my experience with Spring. She forgot to tell me to take the necessary antibiotics, prescribed the wrong dose of letrozole (I'm glad I remembered the dose my doctor mentioned during our appointment!), and did not reply to emails. I would have to email, then call 2-3 times to get a really. It always took at least 2 business days for a reply.
Describe your experience with Spring Fertility.
Pros: I love Spring for Dr. Tran, he is a genius!
The office is beautiful and comfortable
I have a hard time with anesthesia, and their anesthesiologist did a great job.
Complaints: I did not like/trust my nurse Onjira
The clinic was usually running behind, 20-45 minute wait most appointments
Describe the costs associated with your care under Nam Tran at Spring Fertility.
An IVF freeze all cycle was $13,500 plus meds. A FET will be $4,500
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We are planning an eSET in a few months.
What specific things went wrong at Spring Fertility?
- Failed to call in prescriptions to pharmacy
- Provided conflicting information
– Read less
10
Age
32
Treated
2019
Success with this Doc
33 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Other
10
Dr. Tran was warm, friendly and to the point. I really appreciated his ability to balance clear, candid and accurate information well also being super nice. He took the time to learn my goals, tailor the treatment, and set realistic expectations. My favorite part was that if my personal fertility goals had been different, he would have actually not recommended egg freezing. I love he was willing to turn away business if it wasn't in the best interest of his patient.
+ Read more
Age
32
Treated
2019
Success with this Doc
33 Eggs Frozen
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Other
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was warm, friendly and to the point. I really appreciated his ability to balance clear, candid and accurate information well also being super nice. He took the time to learn my goals, tailor the treatment, and set realistic expectations. My favorite part was that if my personal fertility goals had been different, he would have actually not recommended egg freezing. I love he was willing to turn away business if it wasn't in the best interest of his patient.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Nothing! You're in great hands at Spring. The whole experience is incredible with great customer service, support and facilities.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic experience was so wonderful! The nurses and receptionists made a point to learn my name, offer snacks and water when I had blood draws, and ask about events happening in my life that I had shared. They were so lovely.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I elected to freeze my eggs for later use. I was given a tailored protocol of menopur, gonal, and later cetrotide. We used a lupron trigger to help avoid OHSS. Spring adjusted my dosages almost daily for the last half of my injects to help prevent OHSS (which they did!) and provided clear communication on their online portal about medications.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
Yvette was my primary care nurse and Shirley was my scheduling coordinator. They were both incredibly responsive. Yvette was super helpful answering all my panicked emails when I thought I had done the injections wrong. She was super patient and sweet with my random questions about taking baths and tylenol too.
Describe your experience with Spring Fertility.
I am obsessed with this clinic. The facilities are convenient in the city, with a parking garage below and easy street meters. The ambiance is incredibly lux. The sparkling water and snacks were clutch with all the blood draws. I never had to wait long, unless I was early, but my favorite part was that patients in the waiting room were super diverse and friendly. The other patients would grab coffee and chat with each other.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Progyny and my primary insurance handled all costs and billing. My out of pocket costs were minimal and covered by my yearly out of pocket maximum for all health coverage.
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0
Age
31
Treated
2018
Success with this Doc
No
Treatment
4 IUI
Diagnosis
—
0
In order to meet with Dr. Tran, we had to pay $200. He provided us with a 15 minute overview of the IUI process and said that we would be a good candidate for natural IUI. ... After our initial consultation, we never saw him again, nor heard from him in anyway. You are simply a number to Dr. Tran ... He is not warm, or compassionate and does not have any involvement in your treatment plan. It is all handled by Ursula, the RN.
+ Read more
Age
31
Treated
2018
Success with this Doc
No
Race
European
Income
$500K
Occupation
Accountant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
4 IUI
Diagnosis
—
0
How was your experience with Nam Tran at Spring Fertility?
I had one of the worst experiences ever at Spring. The only time that I ever saw Dr. Tran was during my initial consultation which he only spent 15 minutes with my husband and me. You are simply a number to Dr. Tran, and he does not customize your plan or treatment in anyway. It is all handled by the nurse, Ursula. None of my ultrasounds or IUI's were performed by Dr. Tran, nor did he ever provide me with any information on any of the results from our previous unsuccessful rounds of IUI. Dr Tran is not compassionate, warm, and thoughtful in his practice of medicine. In addition, my sister in law was identified with stage 4 endometriosis which was not identified or communicated to her in the year that she was under the care of Dr. Tran. Due to our unsatisfactory experience, we have switched from Dr. Tran's care and have received much better, personalized care with new doctors.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask how involved he is with his patients and what his level of care of will be for your particular plan.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
In order to meet with Dr. Tran, we had to pay $200. He provided us with a 15 minute overview of the IUI process and said that we would be a good candidate for natural IUI. He was concerned about having multiples, so he recommenced natural IUI as I had been pregnant two the times naturally. After our initial consultation, we never saw him again, nor heard from him in anyway. You are simply a number to Dr. Tran, and he is trying to get as many people through the door. He is not warm, or compassionate and does not have any involvement in your treatment plan. It is all handled by Ursula, the RN.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
2 rounds of natural IUI as I had 2 successful pregnancies, 1 round of medicated IUI with Clomid. When I went to see my new doctor, she said that my lining was too thin on Clomid and that it would not have likely resulted in a positive pregnancy. Since he was not involved in my care and never reviewed my results, he was not able to make informed decisions and would have recommended another round of Clomid had I not switched doctors.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Ursula)
Ursula is a good nurse, but she is just as much of a machine as Dr. Tran. She is always on time, but wants to get patients in and out as fast as possible. She doesn't provide you with any analysis of the results. She simply hands you a piece of paper, and expects you to understand them.
Describe your experience with Spring Fertility.
The clinic is very nice and new. They have snacks and water, and are always on time. The weaknesses are the level of doctors care and their desire to help patients, and not just make money. The waiting room often smells like smoke.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$850 for each round of natural IUI, $1500 for each round of medicated IUI
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9
Age
37 - 41
Treated
2014 - 2018
Success with this Doc
?
Treatment
6 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
Compared to another fertility practice I've worked with, I feel like Dr. Tran understands and empathizes with the person behind the treatment. I think it's why he founded his own practice - to be able to offer a more caring environment to patients who are going through all the trials and tribulations of fertility treatment.... Dr. Tran is very candid about what a patient can expect from treatment based on age and other contributing factors. His approach is kind but verges on being blunt. I actually appreciate it and prefer it to the vague politeness of my former doctor.
+ Read more
Age
37 - 41
Treated
2014 - 2018
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1st of 2 Docs
Treatment
6 IUI, 3 IVF
Diagnosis
Poor Egg Quality, Unexplained
9
How was your experience with Nam Tran at Spring Fertility?
I worked with Dr. Tran to conceive my son via IUI when he was at a different practice. It happened on the first try. I remember being impressed with how realistic and almost sober he was about the expected outcome, but how precise he was with my treatment. And it worked - we got pregnant on our first IUI and had a healthy child. Three years later, after several failed IVF cycles at that same practice in an effort to conceive a second child, I learned that Dr. Tran had actually founded his own practice in the city. I switched and began working with him. We are still in progress with the first IVF cycle at Spring, transferring the embryos from my first retrieval. Unfortunately we have had two frozen transfers that have been unsuccessful so far. I do understand that I have egg quality issues due to age that are limiting my chances of success. However, my previous fertility doctor offered no new ideas after each failure and only suggested that we repeat the same thing over and over. I trust Dr. Tran more to guide us through the process, taking into account each setback and adjusting the approach accordingly. He is very precise and seems to pay attention to each small detail of my hormone levels and responses to different medication, more so than my other doctor. Plus I somehow feel like he is more invested in the success of my outcome. I trust him to do the very best for me.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr. Tran is very candid about what a patient can expect from treatment based on age and other contributing factors. His approach is kind but verges on being blunt. I actually appreciate it and prefer it to the vague politeness of my former doctor. However I can see how very sensitive patients who may be new to the process could potentially not respond as well.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Compared to another fertility practice I've worked with, I feel like Dr. Tran understands and empathizes with the person behind the treatment. I think it's why he founded his own practice - to be able to offer a more caring environment to patients who are going through all the trials and tribulations of fertility treatment. He's candid about what results I can expect, but I personally find that more caring than a RE who is vague. He always remembers my name and status of treatment, and makes time to call me back personally when I call the on-call doctor line with a question.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
In my successful IUI cycle with Dr. Tran, we used Clomid and a trigger shot injection (can't remember which). I remember thinking that the Clomid dose sounded high and questioning it with the nurse, but obviously it was the right dose because it produced a successful outcome.
In my current IVF cycle with Dr. Tran, we used Aygestin, Gonal-F, Menopur and Cetrotide with a Novel trigger shot for the retrieval. We did not do a fresh transfer the first time because my progesterone levels were too high for a successful outcome. With the embryos from that retrieval we've done two frozen transfers with a protocol of birth control pills, Lupron and Vivelle patches. Unfortunately neither have been successful. We have one more embryo to transfer to finish out this cycle.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jenna Stencer / Allie Bell)
Compared to my previous practice I've found the nursing team at Spring to be more compassionate, better communicators and more detail-oriented with the medication orders. I've enjoyed working with them. They seem to enjoy what they do.
Describe your experience with Spring Fertility.
I appreciate that Spring really does try to provide a boutique fertility clinic experience that counters the experience of being "just a number" that I had at a larger fertility clinic. The atmosphere is welcoming and feels like a healing environment. I feel calmer there than I did at my previous clinic, and I've felt calmer and more cared for during the procedures. Everyone I've interacted with so far has been nothing but professional. The billing team has been very professional and proactive, giving me a much better sense of the financial commitment of each treatment up-front.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
My IVF retrieval was approximately $12,000, and each transfer has been approximately $3750 (with a self-pay discount).
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
When we were with our former practice, we insisted on transferring one embryo at a time because we want to avoid twins. Dr. Tran on the other hand educated us up-front on the statistical probabilities of different outcomes for me. It helped my husband and I see that due to our ages, transferring single embryos is unlikely to result in a successful outcome. When explained in terms of the statistics, this helped us get more comfortable with transferring several embryos at one time.
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9
Age
37
Treated
2018
Success with this Doc
5 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
Tran is not a touchy-feely type, but I still always felt like he was giving me care directed at me, specifically. He is very aware of the extreme fertility hardships faced by me and and my husband (azoospermia), and is sensitive to that and tailors his recommendations to our specific situation.... Dr. Tran is an excellent clinician and scientist. He is well-informed in his craft, careful, and practices strong, evidence-based medicine. I trust him completely to get the best outcome for us, and I feel very secure that I'm getting the best treatment I can from him.
+ Read more
Age
37
Treated
2018
Success with this Doc
5 Eggs Frozen
Race
European
Income
$200K - $499K
Occupation
Lawyer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Male Factor
9
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is an excellent clinician and scientist. He is well-informed in his craft, careful, and practices strong, evidence-based medicine. I trust him completely to get the best outcome for us, and I feel very secure that I'm getting the best treatment I can from him. I also think he is sensitive to patients' resources, and doesn't recommend a lot of extra bells and whistles if he doesn't think they're necessary. That said, he is lukewarm about newer treatments (ERA, HGH) because they don't have as much evidence behind them, and if you're looking for a kitchen-sink approach, he may not give you what you want (or he may only do so after you do some convincing of him yourself). He is not the strongest on bedside manner (which doesn't matter to me), but if you're looking for a warm-and-fuzzy doctor type, you might consider one of the other doctors at the practice. He is also incredibly busy, so don't expect him to spend a ton of time with you. That said, I felt like I got all the time I needed to have good care (just not one second more).
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Go in to appointments with a list of questions ready. He will answer them, but you need to be prepared to know what you want out of the visit. I even went into monitoring appointments with a single question on a post-it so I could be ready to ask him as I was getting an ultrasound!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Tran is not a touchy-feely type, but I still always felt like he was giving me care directed at me, specifically. He is very aware of the extreme fertility hardships faced by me and and my husband (azoospermia), and is sensitive to that and tailors his recommendations to our specific situation. He remembered what it is I do for work, my thoughts on my particular diagnosis, and even that I like to see the follicle measurements on the screen after a scan-- small things that make me feel like he cares about me, even if he is very, very, very busy and moving very fast.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Dr. Tran started me with a mid-luteal start antagonist protocol, which he seems to really like, especially for DOR patients. This involves having a baseline 5 days after you ovulate, then you do a standard antagonist protocol (Gonal-F and Menopur, with Cetrotide added 5-7 days in). The rationale behind this protocol, as I understand it, is to catch the antral follicles before they start to develop at the beginning of your next cycle. I had expected results for my biology, and I am using the exact same protocol for my second cycle, but with a controlled start after a short course (10-day) of birth control.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
Spring has an excellent nursing staff. They are very communicative, and respond quickly to my calls and emails with the information I need. I sometimes worry they're a little overworked, because I've had a few completely inconsequential errors happen (calling the same birth control prescription into my local pharmacy twice because she forgot she did it the first time). However, anything that was important was handled flawlessly, and it seems like they've been adding staff to deal with demand.
Describe your experience with Spring Fertility.
Spring has a lot going for it. Excellent doctors. Top-notch staff. Gorgeous clinics. Maybe the best lab in California, if not the entire west. I trust them with the most important medical care I've ever received in my life, and that is saying something. They're open seven days a week, and nearly always available (I honestly don't know how they do it!). My only complaint is that they seem almost too busy. Doctors are often rushed (for example, my doctor didn't have time to come back and check on me for even a second after my egg retrieval, which would have been a nice sign of compassion). Occasionally the waiting room is so crowded there is nowhere to sit. Non-urgent appointments can sometimes take a while to schedule. That said, once you're getting treatment from Spring, if you need an appointment, they will make it happen. I just hope they continue to add staff to meet demand, and that they don't take more patients than they can handle.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Egg Cryo Cycle (2018 price) - $8,750; subsequent cycles are 10% off.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran strongly prefers a eSET for me, due to previous surgery on my cervix. He has encouraged us to do PGS testing and to transfer one embryo at a time, when we get there.
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9
Age
39
Treated
2018
Success with this Doc
No
Treatment
2 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
9
he [Dr. Tran] is thorough and empathetic. When both FETs failed (one chemical and one negative) he was understanding but upbeat about our potential to get pregnant eventually...Dr. Tran is extremely experienced and well-respected. However, there are times when I didn't understand the drug protocol or certain choices he made and I felt like I had to really push him or the nurse to explain to me what the drugs were supposed to do, why I was being prescribed certain things, if there were risks or side effects with the drugs or procedures. It's important to be vocal with him in order to get questions answered.
+ Read more
Age
39
Treated
2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 1 IVF
Diagnosis
Tubal Blockage, Unexplained
9
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is extremely experienced and well-respected. However, there are times when I didn't understand the drug protocol or certain choices he made and I felt like I had to really push him or the nurse to explain to me what the drugs were supposed to do, why I was being prescribed certain things, if there were risks or side effects with the drugs or procedures. It's important to be vocal with him in order to get questions answered.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Come to the appointment with a list of questions, be prepared to push to get your questions answered. He is respectful of questions but can come off as dismissive. This isn't personal, it's just his manner. He believes in evidence and facts, he isn't swayed by hearsay, paramedical advice and naturopathic solutions.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr Tran and his team are very attentive, he is thorough and empathetic. When both FETs failed (one chemical and one negative) he was understanding but upbeat about our potential to get pregnant eventually.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Prior to Spring, I had one live birth (10 yr old daughter) and two miscarriages (at approx 6 weeks). Spring put me through the normal regimen of tests and scans which revealed my right tube is blocked from an appendectomy when I was a teenager. Dr Tran's advice was to try IUI first. We did one IUI which resulted in a negative and another IUI was cancelled as I was ovulating on the side that was blocked. My husband and I decided to proceed more aggressively with IVF (I'm 39, he's 42). Our first retrieval was smooth, we got 6 mature eggs, all fertilized and grew to day 6. PGS, returned 3 normal embryos. We had the option to know the gender but decided not to find out. Dr Tran gave me a 70% chance of live birth. We did two FETs with one embryo each (Spring is firmly against transferring more than one Day 5 PGS tested embryo). Understandably, we were very very disappointed when both failed. One negative and one chemical pregnancy. I pressed Dr. Tran for answers. He didn't see any reason to change the FET protocol. I asked for an ERA, but he disagrees with this procedure. He offered to do an endometrium scratch, which I went through with but don't know that it helped much since the second FET also failed. With only one embryo left, we did some research and asked him to do another retrieval and FET at the same time (something they call a Switcheroo - not the medical term). We're currently heading into our second retrieval. He has prescribed Lupron, the Gonal F/Menopur and Omnitrope.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie)
Allie is very responsive on email and phone. She's compassionate, patient with questions and knowledgeable. She seems to be very well-educated and sensitive to both Dr. Tran and his patients.
Describe your experience with Spring Fertility.
Spring SF is in a convenient location, a nice office building and they've created peaceful space. The front desk staff is considerate and organized. The lab is top notch (based on our retrieval results). All of the doctors I've seen there have been excellent - Dr. M, Dr. Klatsky and Ursula.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Retrieval is approximately $17,500 + $5,500 for medication. (Includes PGS testing). FET is approximately $4,500. IUI is approximately $1,500. Saline Ultrasound $950. HSG $900. Endometrium Scratch $300. Office visit $175 (if it's an additional visit)
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran was very clear that multiple embryo transfer presents many risks and he'd prefer to only transfer one embryo. We agreed so we didn't ask for more specific information.
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6
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Treatment
1 IUI
Diagnosis
Tubal Blockage
6
The first IUI he wasn't available so his collegue performed the IUI, which he was nice, reassuring and careful. I am hoping to see Dr Tran on the next IUI... was very nice on the first visit. It went thoroughly with us on the treatment possibilities and we felt comfortable in proceeding with IUI treatments. He advised us for me to check the Fallopian tubes to check that was not a reason for infertility and also did an ultrasound to check that my uterus was well. The next time I saw him was during the Fallopian test, he was very kind and give me comfort knowing how uncomfortable and painful the test could be.
+ Read more
Age
40 - 41
Treated
2017 - 2018
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IUI
Diagnosis
Tubal Blockage
6
How was your experience with Nam Tran at Spring Fertility?
Dr Tran was very nice on the first visit. It went thoroughly with us on the
treatment possibilities and we felt comfortable in proceeding with IUI treatments. He advised us for me to check the Fallopian tubes to check that was not a reason for infertility and also did an ultrasound to check that my uterus was well. The next time I saw him was during the Fallopian test, he was very kind and give me comfort knowing how uncomfortable and painful the test could be. The first IUI he wasn't available so his collegue performed the IUI, which he was nice, reassuring and careful. I am hoping to see Dr Tran on the next IUI.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran was knowledgeable and honest on what to expect from the treatments and very nice to start with. However, if things go wrong as it happens to us, it seems like they have more patients than doctors in the clinic, so their follow up protocols lack in attention, so you have to make sure to follow up when you feel you need answers. Be prepared for the journey to be emotionally draining and don't expect emotional support from Spring.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
After our first IUI I didn't get my period for 2 months. I contacted the nurse that was assigned to me from Dr Tran's team at the time to let her know from the beginning that there was something wrong, but there was never a follow up from the nurse or doctor even afterwards after the IUI. After 2 months of us following up and asking what was wrong with us, we had to suggest for them to do test as I was very regular in my periods before the IUI. Then I had to let them know how disappointed and frustrated we were as as went to that clinic specifically as they advertise how they treat patients like human and we felt over the 2 month period. No follow up from Dr Tran or his team was done and we didn't hear from them unless we contacted them. They apologized and promised to be put more attention and follow closely our progress, that is why we decided to carry on with them.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
IUI with Clomid. He decided to do IUI vs IVF as he thought it was a good point to start based on our history and the results from the blood and sperm test they run.
The IUI was negative and I had a cyst , they told me that Clomid could produce cysts. I also didn't get my period for 2 months.
I am in the middle of my 2nd IUI with Letrozole , which I suggested myself as to use something different from Clomid.
Describe your experience with your nurse at Spring Fertility.
I had to point out to the clinic coordinator how I was not feeling care by the nurse I was assigned as she didn't do any follow ups after contacting her couple of times due to my lack of period for 2 months after the first IUI. I asked to get another nurse assigned that could match our needs but they reassured us that in the future she will be more attentive. Dr Tran's Dr assistant , which performs the baseline and follow up ultrasounds was always very nice and attentive.
Describe your experience with Spring Fertility.
Strengths: modern and very nice and clean facility . No waiting time they call you in very soon after arrival.
Weakness: you have to deal with many people so it gets confusing. You only see Dr Tran on the initial visit and then the rest is managed by coordinators, nurses and doctor assistans so if you are a person that like personal treatment this may not be the best place.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Initial Consultation $560
Blood test /Sperm $100 (with Insurance)
Genetic test $1000
IUI $600/IUI
Ultrasound $400/ ultrasound
What specific things went wrong at Spring Fertility?
- Provided conflicting information
- Failed to convey critical information
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
42
Treated
2018
Success with this Doc
10 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
—
10
I felt that he [Dr. Nam Tran] had a strong work ethic, an empathy, and a consideration for others...From our initial appointment forward, I was struck by Dr Tran’s humility. He seemed to genuinely care and I felt like he was not motivated by money, but actually respectful of my limited finances...I am not in a relationship but I want to preserve my fertility for the chance to have a biological child with someone down the road. I was upfront with Dr Tran about my expectations, which are low due to my age. He was honest without being patronizing (as I’d maybe expected?) and he was even optimistic given my healthy prior AMA pregnancy. It should be mentioned that spring’s financing plan is what drew me to the clinic; but once there and after meeting Dr Tran I was very confident I was at the right place.
+ Read more
Age
42
Treated
2018
Success with this Doc
10 Eggs Frozen
Race
European
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
1 Egg Freezing
Diagnosis
—
10
How was your experience with Nam Tran at Spring Fertility?
I sought to do one round of egg retrieval/ cryopreservatuon because my insurance doesn’t cover and it is all I can afford. I am 41 years old and have one child who is 1 years old. I am not in a relationship but I want to preserve my fertility for the chance to have a biological child with someone down the road. I was upfront with Dr Tran about my expectations, which are low due to my age. He was honest without being patronizing (as I’d maybe expected?) and he was even optimistic given my healthy prior AMA pregnancy. It should be mentioned that spring’s financing plan is what drew me to the clinic; but once there and after meeting Dr Tran I was very confident I was at the right place.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
I think his bedside manner speaks for itself. He is approachable and kind.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
From our initial appointment forward, I was struck by Dr Tran’s humility. He seemed to genuinely care and I felt like he was not motivated by money, but actually respectful of my limited finances. I’m not certain of his background (I had been referred by a friend; I only knew he was a great doctor) but I felt that he had a strong work ethic, an empathy, and a consideration for others that I don’t typically associate with doctors.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Dr Tran did a mid-luteal retrieval— I began injections midway into my cycle, so my body was in a suspended state of ovulation when he did the retrieval. As I understand it, this is a new protocol that was previously used in extreme cases (I.e., cancer patients) but has had great results. We did, in fact, get good numbers (10 mature eggs retrieved).
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jenna Stencer )
There was a cadre of nurses— I saw a different one each time I camein for blood draws and ultrasounds. Still, I got the impression they all knew my chart and worked in concert. There were only two instances of disconnect/ miscommunication. It was mostly in the phone process. If I needed to call in to make an allotment change, or with a question, I was routed through a tortuous phone system of extensions. In one instance my voicemail message for a changed appointment was never received. Sometimes you just need a live person to pick up the phone— particularly if it’s during business hours. Emails fairedbetter, and I generally received a response within 12 hours of my request.
Describe your experience with Spring Fertility.
I liked the clinic because its surgery center is state of the art. It’s waiting room and reception are comfortable and thoughtful without being over-the-top. In a previous clinic, a recent lobby renovation and the building itself - on the waterfront with sweeping views of the San Francisco Bay - was beautiful but made me feel as if my check was helping to fund their real estate rather than my service.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$15k over three years. Financing plan with 0%apr including freezing.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
N/a
What specific things went wrong at Spring Fertility?
- Lost appointments
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10
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
He takes the time to check in and see how we're doing at every appointment. He doesn't EVER seem rushed to move on to another client. He is funny yet also takes the time to explain everything to us...Dr. Tran is a big believer in "less is more". We had a low dose of Menopur and Gonal-f for our stim cycle. ...He just sits back and listens when he needs to and asks probing questions when necessary. When our transfer didn't work, he called to check in and was sympathetic to our needs at that time.
+ Read more
Age
31 - 32
Treated
2017 - 2018
Success with this Doc
Yes
Race
European, Latino
Income
$200K - $499K
Occupation
Teacher
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, 1 IVF
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
With my other healthcare professionals, I call him my favorite nerd. He goes into so much detail if you ask questions and explains everything we want to know. He gets excited about how the numbers progress and even has little jokes about what is going on. I really appreciate his approach and expertise in the area.
From our first meeting, I knew he was the right doctor for us. He is so knowledgeable and easy to talk to. There aren't many doctors that we interviewed that make you feel comfortable in an IVF clinic. Dr. Tran does that. He just sits back and listens when he needs to and asks probing questions when necessary. When our transfer didn't work, he called to check in and was sympathetic to our needs at that time. He took the time on a Friday night to explain what our next choices were and what we could do vs. what he suggests we do. I feel very well taken care of with Dr. Tran.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be honest with him. He will, without a second thought, tell you what he thinks. I really appreciate his honesty.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
He takes the time to check in and see how we're doing at every appointment. He doesn't EVER seem rushed to move on to another client. He is funny yet also takes the time to explain everything to us.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Dr. Tran is a big believer in "less is more". We had a low dose of Menopur and Gonal-f for our stim cycle. He worked with my teaching schedule to plan our retrieval during my Christmas break. I felt less sick during my IVF cycle than I did on some of my IUI cycles. He would rather get 10 really great mature eggs and have all of them make it to freeze than 20 eggs, and an uncomfortable, broke patient, with similar results. We had a little set back when we began our cycle, I had two cysts and he immediately said it would impact our numbers and he was right. We were originally expecting 14-16 at retrieval. He explained to me how the cysts would impact the cycle and asked me how I would like to proceed. I always let him make the decisions as he's the expert we want to control our cycle. He went along with our cycle and we had 12 follicles, 10 mature, 8 fertilized-freeze. We transferred one at day 5. We still have 7 frozen and are going through a "natural" transfer cycle again on my timelines for spring break. He's amazing!
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie)
Although I've only met Allie once at a difficult blood draw day, she was amazing and helpful then and every time I email/call. The rest of the nursing team, especially Susannah (she's who I see most of the mornings), is amazing! They're all there to support you and have a smile on their faces. They reassure you that everything's okay and help you understand when things are not.
Describe your experience with Spring Fertility.
Spring has such a great team. They are great at patient support when you're there with them. It has been tough to get ahold of the finance department when we need support, but eventually, we get in touch with them and they're amazing and give you all the information you need. We especially love the transparency of the pricing. There are clear costs up front that allow you to budget and make decisions based on your health and your financial situation up front without having to think about the extra costs that might come up. If we had any recommendations around that it would be to get the med package. It was fantastic to not have to think about how much each vial cost, and when we needed more they supported that process even when the vial costs went up during our cycle.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$14,500 for IVF then a $1000 teacher discount. They handled our medication package which was $3700 since I respond well to meds through Alto so it gets delivered same day. Our current FET costs $3250 with a discount because our previous failed fresh transfer.
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10
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
Dr Tran is one of the most brilliant doctors I have ever met. He is truly gifted in his area of care. I have several other friends who have seen him and none of us have had the same protocol, yet we have all been successful with him! He is up to date on all the latest advances, and truly treats every patient as an individual. He really assesses each persons situation and comes up with the best protocol to suit them. I always felt that he really cared about me.
+ Read more
Age
32 - 33
Treated
2016 - 2017
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Nam Tran at Spring Fertility?
Dr Tran is one of the most brilliant doctors I have ever met. He is truly gifted in his area of care. I have several other friends who have seen him and none of us have had the same protocol, yet we have all been successful with him! He is up to date on all the latest advances, and truly treats every patient as an individual. He really assesses each persons situation and comes up with the best protocol to suit them. I always felt that he really cared about me.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
He’s super direct, and you should appreciate that about him. He always gives it to you straight. Also, be super straight with him too.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The entire office treated me so well from the front office, the medical staff, the doctors, and the nurses. You never ever feel like you’re just a number. I really felt like they cared so much about me. They always did everything they could to accommodate me. I never waited more than 5 minutes for an appointment, even when I was super early.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
We did a straight start with no priming or any kind. For a dor patient like me, he didn’t think priming was necessary, and he was right! I did a cycle at a different clinic with estrogen priming and max meds, and only got 2 embryos. With dr tran, he started me off with medium doses of follistim and menopur, and slowly reduced them as the cycle went on. I ended up with 9 eggs, but got 7 High quality blastocysts!
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie Bell )
Allie is such a wonderful and kind nurse. On top of that, she is super competent and organized. I really felt that she cared about me. She is on top of everything and is really great at communication.
Describe your experience with Spring Fertility.
I echo all the other reviewers’ sentiments. This place really is like a spa. It’s beautiful, tranquil, and truly up to date on all the latest equipment. I really cannot think of anything negative to say. They’re also open 365 days a year and always available. I trust spring fertility 100%. I’ve referred other friends here as well, and they all end up loving Spring just as much as I do.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Honestly, I still haven’t received my final bill yet.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr Tran strongly suggested single embryo transfers, which we agreed was he best option. However, I ended up having 3 failed embryo transfers. I sought immune treatment and also requested to have 2 embryos transferred for my 4th transfer. Although Dr tran still advised us to do a single, he listened to us and went with our decision to do 2. We wanted to do 2 because of the cost and chance of higher success.
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10
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
?
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
10
Dr. Tran is a wonderful person. I always felt like he remembered everything about my case and was very reassuring.. Dr. Tran has tried to help me over the years with my intrauterine scarring issue (Asherman's Syndrome) and my resulting abnormally thin lining issue. He is very pro estrogen therapy...... I AGAIN went back to see Dr. Tran for yet another hysteroscopy because I love and trust him so much...He has also consulted with me over email and the phone about my thin uterine lining issues and saw me for an emergency ultrasound
+ Read more
Age
34 - 37
Treated
2014 - 2017
Success with this Doc
?
Race
Ashkenazi Jewish
Income
—
Occupation
—
Order & Number of Docs Seen
1st of 5 Docs
Treatment
IVF, Embryo Freezing, Surrogacy
Diagnosis
Other
10
How was your experience with Nam Tran at Spring Fertility?
I first saw Dr. Tran when he was still practicing at UCSF and I was living in San Francisco. I went in to ask him if I had a fertility issue because I had had two miscarriages and was having very light periods. He assured me that I did not have recurrent pregnancy loss and that I had a lot of follicles so didn't have to worry about timing yet. I was subsequently diagnosed by another doctor in Dallas (where I moved to next) with Asherman's Syndrome (intrauterine scarring caused by a D&C after my first miscarriage). I flew back to San Francisco twice to have Dr. Tran perform hysteroscopies to remove the scarring. After I had my first child and was again diagnosed with Asherman's Syndrome (possibly recurring from a c-section or never fully resolved) and was living in DC at the time, I AGAIN went back to see Dr. Tran for yet another hysteroscopy because I love and trust him so much. I sometimes still wish I lived in San Francisco so I could go see him. He has also consulted with me over email and the phone about my thin uterine lining issues and saw me for an emergency ultrasound when I happened to be in San Francisco during my pregnancy and was having a lot of bleeding. He is my gold standard of doctoring. His office sent our family a holiday card and I put it up on my fridge because I like looking at him. He provided hope to me when a doctor in Dallas told me there was nothing he could do for me and I needed a gestational carrier (in a twist of fate, I am now pursuing the gestational carrier route for a second child!). I really cannot say enough good things about Dr. Tran.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If you don't understand what Dr. Tran is saying, ask him to repeat it or write it down. He actually made me a really cool diagram of what was going on once and I kept it for a long time. He's very patient so don't feel like you can't ask your questions.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is a wonderful person. I always felt like he remembered everything about my case and was very reassuring. He wrote personal emails to me right away and also was always available to talk. He is very good at being optimistic while also discussing risks and downsides. He gives wonderful patient-initiated hugs.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I think I covered this previously. Dr. Tran has tried to help me over the years with my intrauterine scarring issues (Asherman's Syndrome) and my resulting abnormally thin lining issue. He performed three of the six total hysteroscopies that I have had to date. After the first three hysteroscopies (one from a doctor in Dallas and two from Dr. Tran), I actually conceived my first child (using a protocol set in place by another doctor). Dr. Tran was the doctor who said my lining looked good enough to try getting pregnant again and he was right because I did get pregnant on my first try using injectables and timed intercourse. For baby number two, I am pursuing a gestational carrier because after three more hysteroscopies (one of which was performed by Dr. Tran and two of which were performed by a doctor in New York) and two failed FETs, I am worn out by the whole process and my lining is both abnormally thin and fluid filled - both things that are hard to treat. Plus there are a number of other risk factors from the first pregnancy. In short, results are mixed because I had a successful pregnancy after two hysteroscopies plus estrogen therapy under Dr. Tran's care, BUT I am now pursuing a gestational carrier because I don't think anyone, including Dr. Tran, is able to fix my lining this time.
Describe your experience with the nursing staff.
Everyone at Spring Fertility (and UCSF when Dr. Tran was there) is wonderful. Seriously. It feels like a spa. Everyone is so nice and respectful.
Describe your experience with Spring Fertility.
I was a "weird" patient who was traveling from out of state and not going in for routine things like bloodwork and ultrasounds. As I mentioned, the clinic felt like a spa and everyone is really nice and respectful. Can't think of any weaknesses.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Most of my treatments with Dr. Tran were medical treatments covered by my insurance (as opposed to fertility treatments that are often capped or excluded). So the costs were not a big deal. I think my first two hysteroscopies with Dr. Tran were totally covered. My third one was out of network and I think I paid $1,000 for it.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I didn't see Dr. Tran for this issue, but I can tell you that he is pro eSET. My successful pregnancy was a triplet pregnancy resulting from taking injectables plus doing timed intercourse. It was a dichorionic triamniotic triplet pregnancy (identical twins sharing a placenta and a singleton) and Dr. Tran very strongly counseled me to have a multi-fetal pregnancy reduction of the identical twins due to the risks of multiples and particularly multiples in this configuration. So I cannot imagine him promoting multiples! Obviously these questions depend on age and quality of the embryos, but I'm pretty sure he would encourage singletons.
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10
Age
37
Treated
2017
Success with this Doc
Yes
Treatment
3 IUI, 3 IVF
Diagnosis
—
10
Dr Tran will work with you, on your terms, in a way that makes you feel confident. He will let you trybwith your own eggs and not just push donor eggs to up his success rates. But the biggest thing- they sent flowers to me during the tww to send "good vibes during this time". Way different than my first clinic who basically told me my eggs were garbage!...I started letrozole after ovulation for 10 days and did a mini stim cycle to calm down my endometriosis. I was in way less stim meds this cycle and I think that helped my egg quality immensely. We did a fresh 3dt with 3 embryos. One stuck!
+ Read more
Age
37
Treated
2017
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Sales Representative
Order & Number of Docs Seen
5th of 5 Docs
Treatment
3 IUI, 3 IVF
Diagnosis
—
10
How was your experience with Nam Tran at Spring Fertility?
I was referred to him by my acupuncturists who said he deals with the "toughest cases." He is friendly, professional, patient, compassionate, and amazing at his job!!! I had two failed ivf cycles elsewhere. If I had come to him first, I would have saved a lot of time and money. My first cycle with him was a success!! I plan on going back when I'm ready for baby number 2.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
They know what they're doing! They are open to your ideas if you have a certain plan in mind, but you can trust them!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Everyone in their office is so friendly and professional! The nursing staff is top notch and always positive. Their office is beautiful and comfortable. Dr Tran will work with you, on your terms, in a way that makes you feel confident. He will let you trybwith your own eggs and not just push donor eggs to up his success rates. But the biggest thing- they sent flowers to me during the tww to send "good vibes during this time". Way different than my first clinic who basically told me my eggs were garbage!
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I started letrozole after ovulation for 10 days and did a mini stim cycle to calm down my endometriosis. I was in way less stim meds this cycle and I think that helped my egg quality immensely. We did a fresh 3dt with 3 embryos. One stuck!
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie)
She is so nice! Compassionate! Always responded to my emails and voice messages very quickly, and if there was ever an issue- with insurance etc, she handled it quickly
Describe your experience with Spring Fertility.
They're a boutique clinic with only two doctors, so you really get specialized care and feel like a VIP. I saw my doctor at every appointment except for one, but they have to have days off! I really doubt he takes very many. I've been to other clinics. To me, they just seem more knowledgeable and more compassionate than the others. They don't have weaknesses. The only issue I had is that the clinic is a 3 hour drive from where I live, but absolutely worth the commute
Describe the costs associated with your care under Nam Tran at Spring Fertility.
13,500
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
He will do one or more depending on the patient's wishes, the quality of the embryos, and the patient's age.
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10
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Treatment
IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
Dr. Tran explained our situation with clarity and compassion during the entire process (retrieval through first trimester, after which I was transferred to OBGYN). My hormone treatment felt very customized and I felt like he was invested in our success, e.g., didn't do a fresh transfer because my hormone levels weren't optimum; waiting was hard, but I trusted his judgement. After two failed transfers, he suggested a uterine scratch because it was worth a shot and wanted me to feel like we were "doing everything we could."
+ Read more
Age
33 - 34
Treated
2015 - 2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
IUI, 1 IVF
Diagnosis
Anovulation, PCOS
10
How was your experience with Nam Tran at Spring Fertility?
I felt like I was in great hands. I knew he lectured around the world on fertility treatment, so it was clear he understood the science but also genuinely wanted to apply the science and help each patient. He never rushed us during visits and had a good sense of humor, which my husband really appreciated :) He was responsive to my needs, e.g., allowed me to talk to an IVF therapist free of charge after my second failed transfer. I can't recommend him highly enough -- it's hard to be an IVF patient because you're always wondering "will it work?!" but I had a great experience with him and never questioned his care.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't hesitate to ask questions; his answers are spot on!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran explained our situation with clarity and compassion during the entire process (retrieval through first trimester, after which I was transferred to OBGYN). My hormone treatment felt very customized and I felt like he was invested in our success, e.g., didn't do a fresh transfer because my hormone levels weren't optimum; waiting was hard, but I trusted his judgement. After two failed transfers, he suggested a uterine scratch because it was worth a shot and wanted me to feel like we were "doing everything we could." When I felt like a failure, he reminded me of the probabilities and the role of genetics (versus what I did or didn't do during the cycle). He was always willing to work with us and we'll be using him again for sure!
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Egg retrieval (birth control, Follistim + Menopur, Ganirelix) - 19 eggs --> 6 5-day embryos
Frozen egg transfer (birth control, Lupron shots, Vivelle patch, progesterone shots)
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Olga Salamanca)
Olga was very responsive. She answers lots of my questions about the protocol along the way and assured me I was doing things right.
Describe your experience with Spring Fertility.
I worked with Dr. Tran at UCSF and it was a modern, friendly place; I know he's started his own clinic (Spring) and I imagine it's equally nice.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Egg retrieval ~$13,000
Each frozen embryo transfer $3,000-4,000
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We loved his approach - patience is a virtue! We really only wanted a singleton (otherwise we could have done hormones + IUIs), and it was tempting to want to transfer two embryos to have success more quickly, but because our embryos were of good enough quality, we stuck with one embryo per transfer and were glad we did -- one baby is plenty of work :)
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6
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
No
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
I think Doctor Tran was actually a great doctor. He was honest and upfront and compassionate. I felt I knew what to expect and I appreciated after both IVFs failed that he was honest about how we probably shouldn't bother to continue and waste money and go through the emotional trauma. My issues are mostly with the clinic and caseload and feeling like a number. He has since left UCSF so not too much to say...First, we added Omnitrope injections which can sometimes help with egg quality. Second, we did co-culture which can help with the division issue. Unfortunately, this actually seemed to hurt rather than help. We got 7 eggs, but only 4 were mature. 3 fertilized with ICSI and two of them made it to day 3, but they were of worse quality than our first cycle. Since they were too poor of quality to freeze we ended up transferring both. Again, negative pregnancy test.
+ Read more
Age
33 - 34
Treated
2014 - 2015
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
Marketer or PR
Order & Number of Docs Seen
1 Doc Seen
Treatment
3 IUI, 2 IVF
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality, Unexplained
6
How was your experience with Nam Tran at UCSF?
I think Doctor Tran was actually a great doctor. He was honest and upfront and compassionate. I felt I knew what to expect and I appreciated after both IVFs failed that he was honest about how we probably shouldn't bother to continue and waste money and go through the emotional trauma.
My issues are mostly with the clinic and caseload and feeling like a number. He has since left UCSF so not too much to say.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
Be prepared to deal with UCSF.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
With IVF there were frequent issues with mixing up my file with someone else's, forgetting to send me calendars for cycles, late to phone appointments, mistakes on my calendar (dosage says one thing in print, different in their voicemails). My good friend used the same doctor and nurses and had a very different experience so I think perhaps my expectations were too high. In her case they called her every afternoon with daily blood draw results, etc. In my case, I had to call them for that after not hearing from them.
As a doctor in the room with you he and his staff are great, but logistically, I didn't feel like I was getting the care that the epic cost warrants.
Doing IUI was even worse, they would wait too long to order the trigger shot and it would be hours of phone time fighting with insurance and the mail-order pharmacy to get the necessary shot mailed to me in time. Way too stressful.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
Both IVF cycles I used the Demi-Halt Protocol which seems to be common for women with Diminished Ovarian Reserve. This means definitely no birth control pills, but instead doing 10 unit Lupron injections for a cycle, followed by stims in the next cycle.
First IVF I was on 225 Follistim and 150 Menopur. Trigger shot was Pregnyl 10,000 units (I believe with another big dose of Follistim). After stims I was on Progesterone in Oil injections as well as Estrace. I got 6 eggs from that cycle. 5 were mature. They did Intra-cytoplasmic sperm injection (ICSI) on all 5 and 4 of them fertilized. We went in for a day 3 transfer and were told that all our embryos stopped dividing except one and it wasn't great quality. We transferred the one and it failed.
IVF was the same protocol except we added two things. First, we added Omnitrope injections which can sometimes help with egg quality. Second, we did co-culture which can help with the division issue. Unfortunately, this actually seemed to hurt rather than help. We got 7 eggs, but only 4 were mature. 3 fertilized with ICSI and two of them made it to day 3, but they were of worse quality than our first cycle. Since they were too poor of quality to freeze we ended up transferring both. Again, negative pregnancy test.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
Olga was a lovely person and seemed like someone who is HYPER organized but just had too much going on. She'd forget to call me with results, forget to send me the calendar when we scheduled a phone call to review my calendar, and our second cycle seemed to forget we had already done a previous cycle with her (she tried to sign us up for the orientation class). This stuff really upset me because I wanted to feel cared for. I've been with my husband for 19 years and this was our last shot at trying to make a baby (and we delayed even trying because we wanted to get out of debt...this put us back into debt and I wanted to get the very best).
Every nurse I met with for monitoring, retrievals, etc. was kind, patient and really wonderful. I just had issue with the logistical side.
Describe your experience with UCSF.
Strengths: Beautiful new offices overlooking the bay in a GREAT facility that seems top-notch. Awesome doctors. Constantly researching. Great nurses who are lovely to deal with.
Weaknesses: You're literally just a number and have to stay on top of your own care (make sure you call them for results, request materials that were promised, insure your meds are ordered). There are so many moving parts in IVF between the pharmacies, the insurance, the financing company, the doctors, etc I appreciate how many things they did get right, but I definitely have a bitter taste in my mouth when I think about the experience. I think they are just overwhelmed with cases.
Describe the costs associated with your care under Nam Tran at UCSF.
All my IUIs were covered by insurance so I just paid co-pays. For IVF nothing was covered, so we purchased a financing package through ARC both times. It was $12,216.98 for a one fresh cycle package (included a frozen cycle but we never got to use it). Then we paid out of pocket $2000 for ICSI. We did the same thing for cycle 2 paying an additional $850 for Embryo Co-Culture. We paid for all the medications out of pocket. Cycle two's meds were $3575. Cycle one was a little cheaper because some friends gave me their leftover medications AND I found some manufacturer coupons online. I can't remember the totals though.
What specific things went wrong at UCSF?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Lost appointments
- Failed to call with results
- Failed to send your chart to another clinic
- Provided conflicting information
- Failed to convey critical information
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10
Age
36
Treated
2015
Success with this Doc
?
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
I appreciated Dr. Tran's direct and kind manner. He was matter-of-fact when discussing our situation with us and I think set very realistic expectations. He was readily available by phone when we had questions and extremely reassuring when I got anxious about a few different things...I always felt like Dr. Tran was the one overseeing my care, and I appreciated the continuity. He was proactive in my treatment, and always communicative about why he was recommending next steps. My husband and I both felt like we were in excellent hands.
+ Read more
Age
36
Treated
2015
Success with this Doc
?
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
4 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Nam Tran at UCSF?
Dr. Tran was a gem. Direct, kind, compassionate, and patient. I felt like I was under his care the entire time--though UCSF has a shared practice and I occasionally saw other doctors for my various visits and check-ins, I always felt like Dr. Tran was the one overseeing my care, and I appreciated the continuity. He was proactive in my treatment, and always communicative about why he was recommending next steps. My husband and I both felt like we were in excellent hands.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
I can't think of a thing -- he is great!
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
I appreciated Dr. Tran's direct and kind manner. He was matter-of-fact when discussing our situation with us and I think set very realistic expectations. He was readily available by phone when we had questions and extremely reassuring when I got anxious about a few different things.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I had already tried several cycles (eight, I believe) at Kaiser of letrozole with timed intercourse and IUI, and two cycles of injectables with IUI with no success. When I finally asked about IVF at Kaiser, my doctor there discouraged me from doing it at Kaiser for a few reasons; namely that their IVF facilities are very limited and they wouldn't be able to see me for a few months. So by the time I got to Dr. Tran we knew we were there for IVF and began with that protocol.
My first cycle on injectables in preparation for IVF I had no response--I produced either one or two eggs. So we did another IUI (so as not to waste the cycle) with no results. Discouraged, we had a good phone call with Dr. Tran where he encouraged us to try again, saying as much as they can do for us it also always comes down to a bit of luck and the unknown. After taking a couple of cycles off due to travel and the holidays, we tried again and had a successful retrieval and implantation.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
After a less than stellar experience at Kaiser SF, I cannot praise Olga enough. I felt SO WELL TAKEN CARE OF. Everything from the initial paperwork (which can be quite daunting) to scheduling appointment to obtaining medications, etc., could not have been easier. Olga and the rest of the folks at UCSF CRH do an amazing job of making what is a yucky, annoying, complicated process as smooth and easy as possible. Olga herself was proactive in calling to schedule appointments, returning calls and answering questions, putting me in touch with Dr. Tran directly when necessary, and getting me moving through the whole process. I really really felt like I was in good hands.
Describe your experience with UCSF.
The brand-new Center for Reproductive Health at UCSF is fantastic. Beautifully and thoughtfully built and laid out, it has what can only be described as a spa-like atmosphere (as far as you can, in a medical setting!). There are different waiting rooms for patients waiting for different procedures. The exam rooms have all the latest bells and whistles, and everything seems to have been designed with the patients' comfort and privacy in mind.
Prior to signing on, CRH offers informational sessions on what to expect / the basics of reproductive health and assistance, and they put you in touch with someone in billing who can help you sort out your coverage (if you are lucky enough to have it) and answer questions.
Unlike at Kaiser SF, the CRH specifically asks patients not to bring young kids to the practice, as a gesture of sensitivity to what the patience are going through. I appreciated this.
Describe the costs associated with your care under Nam Tran at UCSF.
Unfortunately, I had no coverage for IVF. Costs for my medications were around $4,000 to $5,000 per cycle, and cost for the procedure itself (monitoring appointments, retrieval and anesthesia, fertilization, and transfer) was around $11,000.
– Read less
10
Age
37
Treated
2015
Success with this Doc
6 Eggs Frozen
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
...I knew exactly what my options were, and what my personal treatment plan with projected outcomes would be. The whole procedure went exactly as planned. Dr. Tran even came back early from vacation to personally perform my retrieval. I am very glad I trusted him with my treatment and recommend him highly....Dr. Tran made me feel like a human because he thoughtfully and carefully talked me through the process and explained exactly my personal probability of success.
+ Read more
Age
37
Treated
2015
Success with this Doc
6 Eggs Frozen
Race
East Asian
Income
$100K - $199K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
2 Egg Freezing
Diagnosis
Diminished Ovarian Reserve, Poor Egg Quality
10
How was your experience with Nam Tran at UCSF?
I had an excellent experience with Dr. Tran. From the very beginning and throughout the treatment procedure, he was courteous, patient, and caring, and very respectful of my time and questions. I walked in freeling a little overwhelmed by all I had read on the Internet, and within 10 minutes after my ultrasound, I knew exactly what my options were, and what my personal treatment plan with projected outcomes would be. The whole procedure went exactly as planned. Dr. Tran even came back early from vacation to personally perform my retrieval. I am very glad I trusted him with my treatment and recommend him highly.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
Try not to be anxious and take advantage of this time to pamper and take care of yourself. I also spoke with many friends who were either had frozen their eggs or were undergoing related treatments, and that sense of camaraderie and community was so helpful.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
Dr. Tran made me feel like a human because he thoughtfully and carefully talked me through the process and explained exactly my personal probability of success. He made sure all my questions were answered and that I was comfortable with my decision. I would recommend him to anyone seeking care.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I tracked all of this in a treatment diary spreadsheet and have the exact doses, dates, timing. At a high level: primed with Lupron 11 days, then Menopur, Omnitrope, Follostim for 13 days, then the hCG trigger shot.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga Salamanca)
Olga is great. Throughout my experience, I found Olga very organized, responsive, and reliable. She even helped me run prescriptions through two pharmacies because I was mindful of out-of-pocket expenses. She has such a warm personality too, and balances friendly support with her clinical professionalism.
Describe your experience with UCSF.
I saw Dr. Tran at UCSF. It's academic reputation and proximity to my work made it very appealing. However, as great as my primary care team was, I was surprised by the disorganized and perfunctory way they look after patient cases. There were two times when an automated voicemail would say come in for a visit but then the personnel I was supposed to see thought we had a phone consult. It was rare that an appt started on time - usually I had to wait 15-20 min. Plus the orientations and workshops they gave on treatments and medications mixed us egg freezers with IVF patients which was confusing and awkward at times given the differences in our situations and goals. Even the orientation binder was this overwhelming book of photocopies and admin paperwork not clearly organized with patient needs in mind. I think they get great volume but at times sacrifice the personal touch.
Describe the costs associated with your care under Nam Tran at UCSF.
My insurance covered some of the medications.
My costs:
$6655 procedure plus initial consult plus 5 years storage
$2167 meds
$763 anaesthesia
$303 labs
$60 vitamins, ovulation kit
Total was around $9500
What specific things went wrong at UCSF?
- Provided conflicting information
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0
Age
35
Treated
2018
Success with this Doc
No
Treatment
Fertility Medications
Diagnosis
Unexplained
0
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received...
+ Read more
Age
35
Treated
2018
Success with this Doc
No
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
Fertility Medications
Diagnosis
Unexplained
0
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received at UCSF.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be ready to fight for him to listen to you. Remember that the city is full of excellent fertility doctors so you don’t have to stay if you don’t like him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I felt like a number because Dr. Tran just wanted to push me into IVF and did not want to consider other options. We had to twist his arm to consider anything else. When I tried to get his to pay attention to my short luteal phase, he dismissed it and blew me off. Turns out, that was the most important clue to my infertility, according to my current doctor at another clinic. At Spring, they just wanted to get me on the IVF conveyor belt instead of figuring out what was actually happening with my body.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Kaitlyn and Yvette)
I had to pester and beg the coordinator and nurse to get me my results and follow up on my questions. Nothing is simple at Spring, especially basic communication with the care team.
Describe your experience with Spring Fertility.
Spring is stylish and clean, but communication is difficult at best, and the doctors are hyper focused on getting the patient into IVF as opposed to creating a unique plan that includes patient input.
What specific things went wrong at Spring Fertility?
- Lost paperwork
- Failed to call with results
- Failed to convey critical information
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10
Age
37
Treated
2016
Success with this Doc
Yes
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
Dr. Tran is a thoughtful and compassionate doctor. He explained things very clearly and was straightforward about the challenges he anticipated in our case, which I really appreciated. He updated us at every step so I never felt confused about what to expect. Overall he gave us very realistic expectations...I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
+ Read more
Age
37
Treated
2016
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
3 IUI, 1 IVF
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is a thoughtful and compassionate doctor. He explained things very clearly and was straightforward about the challenges he anticipated in our case, which I really appreciated. He updated us at every step so I never felt confused about what to expect. Overall he gave us very realistic expectations.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask all of your questions! He is well-informed on advances in fertility care and applying new data to individual patients.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran and his staff always treated me like an individual. They all knew details of my case, and seeing a Dr at all of my monitoring visits made me feel like they took my cycle seriously and wanted to individualize the treatment course.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I completed an egg retrieval using an antagonist protocol (Lupron followed by follistim/menopur) and day 5 fresh embryo transfer with 2 embryos. I am currently pregnant with one (due next month).
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie)
Allie was friendly, caring, and compassionate. She always responded very promptly to questions and was very clear in her instructions regarding medication dosing, etc.
Describe your experience with Spring Fertility.
The best thing about Spring was the care felt very personal. Everyone knew our names, and even the embryologist came to introduce himself before our egg retrieval. I felt very cared for throughout the entire process.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$16,000
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran educated us thoroughly on the risks and benefits of multiple embryo transfer vs eSET and ultimately the decision was up to us.
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9
Age
33
Treated
2016
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Male Factor
9
He [Dr Tran] is pragmatic and to the point. We had a simple issue to address and he had the answers. He ordered the right tests to get us the answers. There was not a lot of hand holding, but I didn't feel like I needed it. He kept it simple....He spent a good amount of time with us in the beginning. And any time I ran into him in the hall during monitoring he remembered me and my case despite the fact that he sees tons of patients a day.
+ Read more
Age
33
Treated
2016
Success with this Doc
Yes
Race
—
Income
$100K - $199K
Occupation
Entrepreneur
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Male Factor
9
How was your experience with Nam Tran at UCSF?
He is pragmatic and to the point. We had a simple issue to address and he had the answers. He ordered the right tests to get us the answers. There was not a lot of hand holding, but I didn't feel like I needed it. He kept it simple.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
Ask the questions you want to ask. He will have a good answer.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
He spent a good amount of time with us in the beginning. And any time I ran into him in the hall during monitoring he remembered me and my case despite the fact that he sees tons of patients a day.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I stimmed for 11 days, then had an egg retrieval and had a fresh transfer on day 5. So far it was a classic straight forward IVF cycle.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga Salamaca)
She did a good job, was on top of things and called me back right away to answer questions. I get a little flustered that they called to tell me the dose change, I wish she just e-mailed me so I could double check later at night when I was given the shots. But I think this is more hospital protocol than her fault.
Describe your experience with UCSF.
I had a good experience, but I have nothing else to compare it to. The clinic felt like a spa. Especially the egg retrieval area. I always felt like I was in good hands even with the other doctors I saw. It was actually nice to see multiple doctors during the stim phase. I had a chance to get different opinions of how the cycle was going. The nurse staff was all friendly and sweet. Payment was straight forward.
Describe the costs associated with your care under Nam Tran at UCSF.
About $12,000
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10
Age
37 - 40
Treated
2012 - 2015
Success with this Doc
Yes
Treatment
4 IUI, 3 IVF
Diagnosis
Unexplained
10
We had a complicated case of unexplained infertility and Dr. Tram talked us through so many potential options and things to try, always giving us a cost benefit analysis so we could make informed decisions. He was willing to try new things, experimental and things just being explored, and was open about them all, giving us the option to decide with his advise. We trusted him and maybe more importantly felt he trusted us.
+ Read more
Age
37 - 40
Treated
2012 - 2015
Success with this Doc
Yes
Race
Ashkenazi Jewish
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
4 IUI, 3 IVF
Diagnosis
Unexplained
10
How was your experience with Nam Tran at UCSF?
We has a complicated case of unexplained infertility and Dr. Tram talked us through so many potential options and things to try, always giving us a cost benefit analysis so we could make informed decisions. He was willing to try new things, experimental and things just being explored, and was open about them all, giving us the option to decide with his advise. We trusted him and maybe more importantly felt he trusted us.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He is straightforward and dry (sense of humor-wise ). Perfect for us, but not for everyone.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
I loved Dr. Tran. He was always frank and we were an upsetting case for him...trying everything and finding no answers and no babies for so long. Our last few cycles, he did all our retrievals and transfers whether it was his week to do procedures or not. He was very invested in our care and our outcomes...cared about our mental health, our desires, our goals etc. I felt respected and understood as well as advised well.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
All the nurses we worked with were compassionate and caring. They also knew their stuff!
Describe your experience with UCSF.
It is a big busy clinic and you see a lot of different practitioners. After years of care here I felt known by them all, but if you like a more top to bottom by the same small team kind of care, this isn't a fit for you.
What specific things went wrong at UCSF?
- Provided conflicting information
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10
Age
40 - 41
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
9 IUI, 1 IVF, Donor Sperm
Diagnosis
—
10
My experience was fantastic. It was a longer road than we anticipated but I always felt that I was well-informed, supported, and getting the best care. He's [Dr. Nam Tran] very personable and easy to talk to. He's also extremely smart and cares about the families he works with...He's accessible- use that. Ask all your questions- whether in the appointment or over email. He's very responsive and understanding.
+ Read more
Age
40 - 41
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1st of 2 Docs
Treatment
9 IUI, 1 IVF, Donor Sperm
Diagnosis
—
10
How was your experience with Nam Tran at UCSF?
My experience was fantastic. It was a longer road than we anticipated but I always felt that I was well-informed, supported, and getting the best care. He's very personable and easy to talk to. He's also extremely smart and cares about the families he works with.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He's accessible- use that. Ask all your questions- whether in the appointment or over email. He's very responsive and understanding.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
Dr. Tran is excellent at addressing the emotional aspects of the fertility process. He always checked in on how I was doing and I needed that.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I was trying to conceive with donor sperm. We did three IUIs and I had a chemical pregnancy and then a miscarriage. At 40 years old, my ratio of good eggs was likely low as I had no other diagnosed problems. I tried Clomid. I had another chemical pregnancy on the 6th try or so. Then we moved on to IVF. I did the egg retrieval, PGS-tested my embryos, did one failed transfer, and then one successful one.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga Salamanca)
I loved Olga! She was efficient and responsive. She was so excited when I finally got pregnant.
Describe your experience with UCSF.
The new Mission Bay campus is a pretty different experience- very spa-like. But I find the front desk staff to be super friendly (Maria!) and all the nurses are great. Fantastic experience overall.
Describe your experience with your monitoring appointments at UCSF.
It was fine- always in a certain hour like 7:30-8:30
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
Dr. Tran was pretty adamant that I should only transfer one embryo at a time since I'm a single mom and definitely didn't want to risk twins. But by my second transfer, I talked him into transferring two. I was desperate for it to work. And it did. Now I feel like that was probably a bigger risk than I realized but he understood my emotional state and agreed.
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10
Age
42
Treated
2019
Success with this Doc
Yes
Treatment
IVF, 4 Egg Freezing, Donor Sperm, Surrogacy
Diagnosis
Unexplained
10
I was treated as if I was his most important patient. My outcome was as important to him [Dr. Nam Tran] as it was to me...He is incredibly warm and caring. He is elated when your results are good and so sad when they don't . work out. But above all else he tells you the truth and will never lead you to believe something false because it makes you feel better. He will design your treatment with you in mind to get the best possible outcome.
+ Read more
Age
42
Treated
2019
Success with this Doc
Yes
Race
European
Income
$500K
Occupation
Investor
Order & Number of Docs Seen
3rd of 3 Docs
Treatment
IVF, 4 Egg Freezing, Donor Sperm, Surrogacy
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
A lot of people say that he isn't warm or doesn't have a great beside manner. I would completely disagree. He is incredibly warm and caring. He is elated when your results are good and so sad when they don't . work out. But above all else he tells you the truth and will never lead you to believe something false because it makes you feel better. He will design your treatment with you in mind to get the best possible outcome.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
He will tell it to you straight. And even if your odds are not great he will do everything in his power to get you a good result. He does not shy away from tough cases.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I was treated as if I was his most important patient. My outcome was as important to him as it was to me.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: My Lee)
My is an excellent communicator. She goes above and beyond for the patients in her care.
Describe your experience with Spring Fertility.
I have been to other clinics that are run like a factory. Spring is warm, intimate and run so well. You are seen on time and you are never left wondering with questions. You are treated like family, not like a number.
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Verified
This patient has provided documentation of treatment at this clinic.
8
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Treatment
2 IVF
Diagnosis
—
8
Both Dr. Tran and his staff [Spring Fertility] has been very responsive and informative with all of my questions....Dr. Tran Is very knowledgeable, informative and caring. I have been through 2 cycles with with Dr. Tran but I unfortunately both had negative results but he has guided me along the way and has answered every question I’ve had.
+ Read more
Age
37 - 38
Treated
2018 - 2019
Success with this Doc
No
Race
East Asian
Income
$100K - $199K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IVF
Diagnosis
—
8
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran Is very knowledgeable, informative and caring.
I have been through 2 cycles with with Dr. Tran but I unfortunately both had negative results but he has guided me along the way and has answered every question I’ve had.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Come prepared with your questions and make sure you’re comfortable with Dr. Tran and the clinic.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Both Dr. Tran and his staff has been very responsive and informative with all of my questions.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Sorry, I don’t remember.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: My Lee)
My Nurse has been very helpful and informative. Most of my questions are usually answered within a couple of hours. She’s very knowledgeable and knows my next steps.
Describe your experience with Spring Fertility.
The one thing I love most about this clinic is the connivence. They have multiple offices across the Bay Area and I’ve been able to go to one just a few minutes from my job which has been extremely helpful considering there are a ton of appointments. The only time I would have to go to the main clinic is for the big procedures which I don’t mind.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Each round is roughly around 10,000.00 (not including medication)
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
N/A
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality
10
Dr Tran is a busy man so have to take all my questions with me for the day. He does make time for me when I need to talk or have so much questions, but don’t get to see him at all my appointments. It would be nice to have him to all my appointment but I understand that he is a busy man and he does most of the clinic in SFO. ... Well for start he talks in a manner you understand very step on the treatment. Makes you fell like a person and not just another woman coming through.
+ Read more
Age
34 - 35
Treated
2018 - 2019
Success with this Doc
Yes
Race
Other
Income
$50K - $99K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
2 IUI, 2 IVF
Diagnosis
Poor Egg Quality
10
How was your experience with Nam Tran at Spring Fertility?
Dr Tran is a busy man so have to take all my questions with me for the day. He does make time for me when I need to talk or have so much questions, but don’t get to see him at all my appointments. It would be nice to have him to all my appointment but I understand that he is a busy man and he does most of the clinic in SFO.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Take all your questions with you. Write them down and so you remember them all.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Well for start he talks in a manner you understand very step on the treatment. Makes you fell like a person and not just another woman coming through.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Can’t remember them all sorry
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Lee)
She is my go to person makes everything easy. I don’t have to wait to call her, she does it all on time and answers all my questions and emails me on the day. She is so easy to communicate with, finally she is never busy to take my call.
Describe your experience with Spring Fertility.
Good nurse that is loving and caring , with an understanding. Making sure you get to know the doctors as dr Tran will not be there all the time. Go prepared with all the questions and any other medical questions you may have
Describe the costs associated with your care under Nam Tran at Spring Fertility.
No sorry
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Single transfer
– Read less
10
Age
38 - 39
Treated
2016 - 2017
Success with this Doc
No
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
Dr. Tran seemed to view me as an individual, and was willing to try unconventional protocols. He was also mindful of cost issues as I was self pay at his office. He was also very responsive to my requests, and was available for appointments with relatively short notice...He is open to experimentation, and trying unconventional protocols.
+ Read more
Age
38 - 39
Treated
2016 - 2017
Success with this Doc
No
Race
Black or African-American
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
6 IUI, Donor Sperm
Diagnosis
Diminished Ovarian Reserve, Uterine Fibroids
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran seemed to view me as an individual, and was willing to try unconventional protocols. He was also mindful of cost issues as I was self pay at his office. He was also very responsive to my requests, and was available for appointments with relatively short notice.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
He is open to experimentation, and trying unconventional protocols.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Everyone in the office knows my name. When I come in the receptionist greets me by name. Dr. Tran knows me, and talks to me honestly and compassionately. He was also really honest about conditions that others had dismissed and made really good referrals to other doctors.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie Bell)
They were attentive to my queries. I generally received a response immediately or within a few hours. They also seemed to be informed on me as a patient, and were very clear about the information that they were able to provide, and when they needed to consult the doctor.
Describe your experience with Spring Fertility.
It is very easy to get appointments. All procedures are handled by the doctors. They are super responsive.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$7500 +meds
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10
Age
35
Treated
2016
Success with this Doc
Yes
Treatment
2 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
He [Dr. Nam Tran] was very invested in our outcome and was genuinely disappointed when we had bad results. He has a wry sense of humor, which really helped us gel with him.... He is clearly very dedicated to the clinic. Always available (e.g. by email or phone) to discuss any questions we might have. He may not be the hand-holding type, but it was obvious that he really cared about our outcomes.
+ Read more
Age
35
Treated
2016
Success with this Doc
Yes
Race
East Asian
Income
$200K - $499K
Occupation
Doctor
Order & Number of Docs Seen
2nd of 2 Docs
Treatment
2 IUI, 3 IVF
Diagnosis
Other, Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
He is clearly very dedicated to the clinic. Always available (e.g. by email or phone) to discuss any questions we might have. He may not be the hand-holding type, but it was obvious that he really cared about our outcomes. He also has a wicked dry sense of humor.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't expect to have your hand held, but do know that you are in great hands.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Easy access to the doctor (e.g. by email or phone).
Very caring doctor. He was very invested in our outcome and was genuinely disappointed when we had bad results.
He has a wry sense of humor, which really helped us gel with him.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Demi-halt protocol (lupron, then FSH and Menopur).
Results: about as expected.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Allie)
Allie is the best! I think she's a bit over-worked now as response times have gotten slower, but for anything time-sensitive, she's always been right on the ball.
Describe your experience with Spring Fertility.
Very patient-centered. They actually do work around your schedule! ..........................................................................................
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$18000 with ICSI+ meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I was already very pro eSET, so no conflicts there.
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10
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
I really delt that Dr. Tram was looking out for us but overall the whole experience still felt like we were part of a very structured, orderly system.... Dr. Tran was very professional and honest and helpful. He also checked in on us while he was on vacation (during our hormone injection cycle) which was not necessary but I truly appreciated at the time to know our unique case was being looked after. Forever grateful to this man for our beautiful, healthy child.
+ Read more
Age
32 - 33
Treated
2013 - 2014
Success with this Doc
Yes
Race
European
Income
$50K - $99K
Occupation
Graphic Designer
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 IVF
Diagnosis
Diminished Ovarian Reserve, Male Factor
10
How was your experience with Nam Tran at UCSF?
Dr. Tran was very professional and honest and helpful. He also checked in on us while he was on vacation (during our hormone injection cycle) which was not necessary but I truly appreciated at the time to know our unique case was being looked after. Forever grateful to this man for our beautiful, healthy child.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
n/a
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
I really delt that Dr. Tram was looking out for us but overall the whole experience still felt like we were part of a very structured, orderly system. Which I realize may be necessary and ultimately we were happy with our care.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
I don’t really recall
Describe your experience with UCSF.
Strengths — top notch clinic in san francisco, doctors with proven track records of success, well funded and organized. Weaknesses... overall it felt like we were one of thousand being treated at any given time and we HATED having to attend the crowded introduction seminar at the beginning. That felt really weird and impersonal to us.
Describe the costs associated with your care under Nam Tran at UCSF.
Pretty sure we spent 30K when all was said and done. There were all the initial tests for both of us, then genetic counseling, IVF with ICSI plus TESE sperm retreval from an on-site urologist.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UCSF.
We were surprised when they recommended two the morning of transfer but by then we only had three embryos so we agreed with the rationale. Happily ended up with a singleton birth.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
33
Treated
2016
Success with this Doc
No
Treatment
IUI
Diagnosis
—
10
With Dr. Tran, we tried 4 cycles of Clomid with no success then 1 cycle of Letrozole which led to no pregnancy. ... Dr. Tran was very knowledgeable of the treatments and explained everything that we can anticipate with each treatment. ... My husband and I, who are relatively new to any fertility treatments, were skeptical of what can be done for us. Dr. Tran made us feel comfortable and explained options we could pursue.
+ Read more
Age
33
Treated
2016
Success with this Doc
No
Race
Other
Income
$100K - $199K
Occupation
Nurse or HC Services
Order & Number of Docs Seen
1st of 2 Docs
Treatment
IUI
Diagnosis
—
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was very knowledgeable of the treatments and explained everything that we can anticipate with each treatment. He explained them so my husband was able to understand. We always left the office visit feeling hopeful and comfortable to Dr. Tran's expertise and guidance.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask questions, express your concern, and be hopeful.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
My husband and I, who are relatively new to any fertility treatments, were skeptical of what can be done for us. Dr. Tran made us feel comfortable and explained options we could pursue.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
With Dr. Tran, we tried 4 cycles of Clomid with no success then 1 cycle of Letrozole which led to no pregnancy.
Describe your experience with Spring Fertility.
Clinic was very beautiful; modern and made me feel as if I was in a spa. There was snacks and beverages for patients in the waiting area. The staff were friendly and always smiling. Customer service was definitely above par.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We mainly paid copayment for each visit, I believe was $65 per visit. Then paid the copayment for each prescription and ultrasound.
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Verified
This patient has provided documentation of treatment at this clinic.
10
Age
34
Treated
2017
Success with this Doc
17 Eggs Frozen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
Dr Tran is very direct, but very straight to the point and will answer any questions you have. I'm not big on asking detailed questions, just want to know about next steps. I really liked his style and the best was the efficiency.... Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
+ Read more
Age
34
Treated
2017
Success with this Doc
17 Eggs Frozen
Race
Latino
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1 Doc Seen
Treatment
1 Egg Freezing
Diagnosis
Diminished Ovarian Reserve
10
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is great, sharp, straight to the point and competent. He explained the treatment in detail and answered all questions I had. He tried a different protocol that worked really well for me and delivered a great outcome. He certainly exceeded my expectations.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
He is not super warm and fuzzy, but he gets the job done. I'd still work with him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr Tran is very direct, but very straight to the point and will answer any questions you have. I'm not big on asking detailed questions, just want to know about next steps. I really liked his style and the best was the efficiency.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
don't know.
Describe your experience with Spring Fertility.
Great clinic, fast, clean, organized. I paid out of pocket and it's pretty expensive, but worth it.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
8,500 for egg freezing treatement
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
n/a
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Verified
This patient has provided documentation of treatment at this clinic.
4
Age
35
Treated
2017
Success with this Doc
?
Treatment
1 IVF
Diagnosis
Unexplained
4
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements...Dr. Tran is very straightforward and not warm at all.
+ Read more
Age
35
Treated
2017
Success with this Doc
?
Race
European, East Asian
Income
$200K - $499K
Occupation
Business Executive
Order & Number of Docs Seen
1st of 2 Docs
Treatment
1 IVF
Diagnosis
Unexplained
4
How was your experience with Nam Tran at Spring Fertility?
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is very straightforward and not warm at all.
Describe your experience with Spring Fertility.
Strengths: Beautiful clinic and technologically advanced
Weaknesses: Just didn't click with Dr. Tran so I switched clinics. However, another friend of mine really liked that Dr. Tran was not warm.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$250 for sperm testing
What specific things went wrong at Spring Fertility?
- Failed to convey critical information
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10
Age
34 - 40
Treated
2013 - 2019
Success with this Doc
Yes
Treatment
5 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
10
Dr Tran is amazing. My husband and I have been seeing him for almost 7 years and we know each other as well as one can know their doctor. He takes the time to explain very clearly what is going on and always tempers our expectations. He is just clear and concise and we really appreciate that...is no nonsense. If you require hand holding and “feel good” fluff; he is likely not for you. But if you value accurate feedback and someone that really knows his stuff - I absolutely couldn’t recommend a better physician.
+ Read more
Age
34 - 40
Treated
2013 - 2019
Success with this Doc
Yes
Race
East Asian, South Asian
Income
$500K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
5 IUI, 4 IVF, Egg Freezing
Diagnosis
Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
Dr Tran is amazing. My husband and I have been seeing him for almost 7 years and we know each other as well as one can know their doctor. He takes the time to explain very clearly what is going on and always tempers our expectations. He is just clear and concise and we really appreciate that.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran is no nonsense. If you require hand holding and “feel good” fluff; he is likely not for you. But if you value accurate feedback and someone that really knows his stuff - I absolutely couldn’t recommend a better physician.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
when Dr Tran was at UCSF, he went out of his way to be the physician that handled my surgery, retrieval’s and transfers.
Being at a teaching hospital, it is nearly impossible to expect your physician to do the actual procedures. But he’d rearrange his schedule and make sure he was there for all the major things that had to get done.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: My Lee)
My nurses and coordinator were all amazing. Compassionate and very quick to get back to me when I had questions.
Describe your experience with Spring Fertility.
Spring Fertility is a beautiful space. Easy to get to and very peaceful to be in. I love how the main facility has everything there and there is no need for me to travel to different offices. They offer refreshments and snacks in the lobby with plenty of room to get comfortable.
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10
Age
37
Treated
2019
Success with this Doc
?
Treatment
—
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
[Dr. Tran] took the time to understand our own personal situation, and made suggestions that were based on our factors. I really value that. It really felt like he was trying to tailor the process to what my husband and I wanted, not trying to fit us into a process that was available...I thought he was very knowledgeable and helpful, more so than other fertility doctors I met during my search. I am BRCA1 positive, which is a mutation that means an increased risk of breast cancer. Dr. Tran took this into consideration, and created a different medicine plan for me based on this factor. My doctors at other clinics haven't thought of this.
+ Read more
Age
37
Treated
2019
Success with this Doc
?
Race
European
Income
$200K - $499K
Occupation
—
Order & Number of Docs Seen
1 Doc Seen
Treatment
—
Diagnosis
Diminished Ovarian Reserve, Unexplained
10
How was your experience with Nam Tran at Spring Fertility?
I thought he was very knowledgeable and helpful, more so than other fertility doctors I met during my search. I am BRCA1 positive, which is a mutation that means an increased risk of breast cancer. Dr. Tran took this into consideration, and created a different medicine plan for me based on this factor. My doctors at other clinics haven't thought of this.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran has a very direct manner. He is not very warm. This matters not at all to me, because he is very smart, and the decisions that he steers us toward feel compassionate. His direct manner is something that works for me, but make sure it's the right thing for you.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tranh took the time to understand our own personal situation, and made suggestions that were based on our factors. I really value that. It really felt like he was trying to tailor the process to what my husband and I wanted, not trying to fit us into a process that was available.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
I am at the very beginning of my treatment and haven't had a chance to interact with them that much.
Describe your experience with Spring Fertility.
The clinic is very clean, efficient, in a great location. The staff is friendly and efficient, and very very nice. There are no downsides to the clinic that I have yet encountered, but I am early in my process.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
15000 for a cycle of IVF, and 5000 for the medicine in one cycle of IVF. 2000 for IUI + Chlomid.
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8
Age
40 - 43
Treated
2013 - 2016
Success with this Doc
Yes
Treatment
7 IUI, 1 IVF
Diagnosis
—
8
He's [Dr Nam Tran] very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it...Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
+ Read more
Age
40 - 43
Treated
2013 - 2016
Success with this Doc
Yes
Race
European
Income
$200K - $499K
Occupation
Consultant
Order & Number of Docs Seen
1st of 2 Docs
Treatment
7 IUI, 1 IVF
Diagnosis
—
8
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
He's very matter of fact. I liked his straightforward nature, but if you are looking for someone to hold your hand, he's not it.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
Honest, direct feedback and recommendations. Acknowledging both the physical and emotional sides of the equation.
Describe your experience with UCSF.
Patient navigators are great. New facility at Mission Bay is beautiful and parking is easy. You will interact with a lot of different caregivers.
What specific things went wrong at UCSF?
- Canceled a cycle due to clinic error
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