Rated 8.6
Strongly recommend: 67%Neutral: 20%Don't recommend: 13%8.6
67% strongly recommend
68 reviews
Humanity
8
8
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.7
7.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
6.8
6.8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
8
8
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
7.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Iowa
Residency
UCSF
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Nam Tran works at

Spring Fertility
Rated 9.2
Strongly recommend: 82%Neutral: 12%Don't recommend: 6%9.2

At 3 offices

San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109
(415) 964-5618
Redwood City
570 Price Avenue
Redwood City, CA 94063
(415) 964-5618
Sunnyvale
550 Lakeside Dr
Sunnyvale, CA 94085
(415) 964-5618
Show 1 more
Explore Clinic

68 patient reviews

LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
5
NPS
9
Age 41 - 42
2 IVF
Donor Sperm
Diminished Ovarian Reserve
Endometriosis
Other
European
Income $50K - $99K
Nurse or HC Services
3rd of 3 Docs
10 IUI With Other Docs
1 IVF With Other Docs
LGBTQ
Doesn't Recommend
Strongly Recommends
Success w/ Doc Too early to know
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
How was your experience with Nam Tran at Spring Fertility?
I chose Dr Tran because he is the clinic founder and known for having excellent results. In my year as his patient, I've had 2 or 3 fifteen minute phone calls with him, a few ultrasounds, 2 egg retrievals, and 1 embryo transfer. I don't feel that I've really formed a relationship with him and I have struggled to trust him due to his deadpan way of saying things. But also I get that he is some sort of genius so I keep hanging in there with the knowledge that he has helped a lot of folks in similar positions to me. I'd say as far as protocols, he's a bit of a minimalist, not into doing extra tests and procedures. Maybe he's just that good that he doesn't need the extra info.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Do you own research, ask your nurse lots of questions!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
While Dr Tran occasionally asks about my day or the details of my life, he mostly focuses on the pragmatic aspects of treatment. When I ask about expected outcomes, he refers exclusively to data and seems extremely evidence based. He has delivered some disappointing news (ie: you'll probably only get one embryo out of this cycle) with little nuance or compassion. In a way I appreciate it because I can depend on him to not sugar coat anything.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I did 2 cycles of mini stim IVF, freezing untested embryos at day 3. He used clomid, menopur, follistim, cetrotide, and a double trigger I think? I added omnitrope (not his recommendation but he allowed it). I also had a laparoscopy for endometriosis which he also did not recommend but allowed. After one failed modified natural FET (of 3 day 3 embryos), I have 2 embryos left that I will transfer in a fully medicated cycle after doing a fully medicated ERA/mock cycle (also not recommended but allowed).
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Nurse Onjira)
Nurse Onjira is professional and courteous. She sends detailed instructions for each cycle, although sometimes I have to wait a long time to receive instructions for time sensitive issues. She is always willing to answer any questions I have.
Describe your experience with Spring Fertility.
Spring's offices seem pretty efficient. The waiting rooms are clean and I rarely have to wait more than 5 minutes for an ultrasound appointment. The surgical team is excellent and so sweet, I have felt very well taken care of at egg retrievals and embryo transfers. I had some issues with my first patient navigator giving me wrong information, and was transferred to a new navigator and received an apology. My wife and I struggled with all the extra red tape that LGBTQ folks have to navigate with donor tissue, etc. They have the intention to be queer friendly, but I think they are still figuring that out with their systems and administration.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
A 3 cycle mini stim IVF cycle was about $30,000, plus meds. I think it came with one embryo transfer and additional tranfers cost about $3,000? I had to pay $900 or $1,000 for a saline sonogram, and the ERA/mock cycle will cost $2,500 plus meds.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
It seems that if you're over 40 with DOR, he often recommends using untested day 3 embryos and transferring up to 5 at a time.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
There were a few issues when we first got set up with our known sperm donor in Spring's tissue bank- our patient navigator gave us wrong information and things turned out being more expensive and complicated than we had anticipated based on what we'd been told.
5
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
3 of 5
Frequency Seen
2 of 5
LGBTQ Care
4 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
9
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ Care
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2020, Successful
NPS
10
NPS
10
Age 40 - 42
4 IUI
Unexplained
East Asian
Income $200K - $499K
Business Executive
Strongly Recommends
Strongly Recommends
Successful
What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward...If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
[Spring Fertility's] strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense...If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
How was your experience with Nam Tran at Spring Fertility?
We couldn't be happier as patients of Dr Tran. We saw him at Spring in 2018 when the clinic was still growing and again at the end of 2019 when the clinic had grown exponentially but we experienced the same level of care from Dr Tran. What we appreciated the most was Dr Tran's direct, confident and no fluff demeanor. Often times, he was more confident in a positive outcome than we were which is what I would want with my fertility doctor. We did experience 1 miscarriage with an IUI cycle which Dr Tran showed a nice balance of compassion and yet still a focus on the path forward.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If you want a fertility doctor who is going to hold your hand, provide some fluffiness to your consults and consultations with a pair of rosy glasses on, this is not the doctor for you. If you want a personalized, down to business, direct and a results driven outcome, then Dr Tran is who you'd want to see.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
We've been a patient of Dr Tran's for 2 separate treatment cycles and have always felt like our consults and treatment conversations were personalized. He was always available for questions and concerns outside of appointment times.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Walking into the clinic, I thought for sure we would be doing IVF but after our consultation, ultrasound and fertility vitals, Dr Tran recommended that we start with IUI first since the more %s of increase in chances of being pregnant with IVF vs IUI wasn't worth the exponential extra cost of IVF. For our first treatment cycle, we did two rounds of IUIs. The first round resulted in a miscarriage at 5.5 weeks and the second round results in my now healthy toddler. For our second treatment cycle which was 10 months after giving birth, we did two rounds of IUI. The first round didn't take and the second round resulted in twins which I am currently in the third trimester of.
Describe your experience with your nurse at Spring Fertility.
I worked with multiple nurses at Spring Fertility and all were very responsive and helpful. I hardly ever had to stress about communication or to knowing answers to questions I had during my treatment. I only had 1 confusing situation/encounters which was caused by miscommunication with one of the medical assistants but cleared up with Dr Tran. If I had one critique, it would be with the financial coordinator who didn't always know the answers to some pretty simple questions I had regarding mediation cost and wasn't always prompt in communication response.
Describe your experience with Spring Fertility.
Clinic strengths: medical staff, knowledge of the co-founding doctors, the nursing staff and nurse practitioner are also all great, inviting, organized, clean, resourceful as they have medications on hand if you need it in an emergency sense. Weakness: communication with the financial coordinator.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
The initial consult was out of pocket which was reasonable. My first two IUI cycles were covered by work and we paid out of pocket for the 2nd two IUI cycles which we found was reasonable as well.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Male Factor
Poor Egg Quality
European
Ashkenazi Jewish
Income $200K - $499K
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected...strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
We used ICSI and they grew the embryos to day 6 [at Spring Fertility]. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing...I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
How was your experience with Nam Tran at Spring Fertility?
When we first met with Dr. Tran for a consultation, he was very efficient but thorough. He explained our options in a straightforward manner. We received a lot of information that first visit, but we had a fairly clear sense of our path forward, though the question of timing was still a little hard to grasp. We were able to proceed with treatment relatively quickly, and I always felt like I was in good hands with Dr. Tran. I appreciated that I saw him on most visits and that he handled my procedures himself. We had one minor confusion when he told us he thought we could do a transfer before the end of the year, when really January was the actual outcome because of holiday closures, but while that felt frustrating at the time, I'm glad we did the transfer at a time when we could have full access to Dr. Tran and the clinic. On the day of the retrieval, he did a great job putting me at ease, joking about the music playing in the procedure room. We got some bad news after my retrieval - only 2 embryos made it to day 6 out of the original 18 - and Dr. Tran explained that it might be due to the quality of my eggs over the phone. I think that information would have been a little easier to take in person, but I appreciate that he was able to take the time to talk to us about it. While things sometimes felt like they moved quickly with Dr. Tran, I know he's a very experienced doctor with a great track record, so I feel grateful we were able to work with him.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't be afraid to ask questions if you have any. Dr. Tran will make time to answer them if he knows you have them.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
While Spring was handling a lot of patients, I appreciated the attention from Dr. Tran. He kept appointments short and to-the-point without making me feel like he didn't have time for me -- I appreciated his efficiency as well as his personal approach.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
My partner was diagnosed with male factor infertility before coming to Dr. Tran. We were told IVF with ICSI was our best option by the reproductive endocrinologist we had gotten testing with at Kaiser. Dr. Tran reviewed our results and agreed that IVF with ICSI was our best path forward. Because my results were all within standard range, he said our chances were relatively high, comparatively -- about 60% chance of conception per cycle. I was put on Menopur and Gonal-F to prepare for the retrieval, and we were able to stay the course without making changes to the protocol as the eggs were progressing as expected. I did the trigger injections 36 hours before the procedure, and came in for the retrieval, which resulted in 19 eggs, 18 of which made it to the embryo state. We used ICSI and they grew the embryos to day 6. Only two made it to day 6, both of which we chose to send for PGS testing. One came back as normal, the other was "inconclusive." We would have been allowed to either re-test the inconclusive embryo or transfer it without further testing. When the clinic reopened after the holidays, I went on birth control for about two weeks before starting medication (Letrozole then Medrol) to prepare for the transfer. I was not put on progesterone after bloodwork showed I had appropriate levels. I was given Valium to take the day of the transfer, and no further medication after that. I got a positive HCG result about two and half weeks after the transfer and am currently 14 weeks pregnant.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette Perez)
I was very happy with my primary nurse. She was communicative and extremely helpful when we had some trouble with insurance timing and the medication. I appreciate all her support and patience with us.
Describe your experience with Spring Fertility.
Spring is a very nice facility, I appreciate that it's not overwhelmingly clinical in atmosphere. It helped me feel like a person -- the touches like having snacks/drinks in the waiting room, and the running-water feature across from where you get your blood drawn. They're very friendly and accommodating. We struggled a little with our care coordinator at the beginning, and I was a little surprised by how much I had to advocate for myself when I expected a bit more hand-holding -- everything worked out, but I was initially a little frustrated by the confusion, which was mostly around timing. I was generally under the impression that they're growing a lot, quickly, which wonderful, but that some of the early missteps were just a result of that growth. Once I was handed over to the clinical team, everything was very smooth. While it's certainly not a deciding factor, the occasional difficulty of parking is something to be aware of -- at a stressful time, finding out the lot next door is closed or having to circle for spots is just something to account for in understanding the time it'll take to get to the appointments.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran strongly recommended single embryo transfer, and given my age and the risks, I was happy with this approach.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
We had some early confusion about timing for starting our first cycle -- we had a weekend trip planned out of town involving air travel, and because it fell around the time of possible ovulation, we weren't sure if we could start that cycle or not. It just took a bit of back and forth with our care coordinator. I also missed an injection class because I was sent the wrong date. In the scheme of things, these ended up being minor and manageable, they were just painful at the start of my treatment.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Successful
NPS
9
NPS
10
Age 38
2 IVF
Poor Egg Quality
European
Income $100K - $199K
1st of 3 Docs
10 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Don't expect someone who is touchy-feely. Ask good questions...[Dr. Nam Tran is] happy to explain things...felt strongly that we should transfer 3 based on my age and egg quality...retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins...is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
I definitely felt like we got what we paid for...Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was always honest about our odds of conceiving. He was hopeful that it could work, but didn't offer false hope which I appreciated. He was good at explaining what he was doing and why. He seemed to have a good balance between using evidence-based methods and a willingness to try something else when that didn't work. He is fairly technical and clinical, but I think that's what you want: someone precise and exacting. In the end, we trusted him and when he was optimistic that a second round could yield better results than our first, we agreed. And he was right! Our second round was successful.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't expect someone who is touchy-feely. Ask good questions, he's happy to explain things. Trust that his number one goal is to help you conceive and he'll do what he can to make that happen.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is efficient, so I only saw him briefly during most visits. However, he was very familiar with my case during each visit and I felt like he was genuinely invested in our conceiving.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Round one: started with lupron then was on 150 menopur, 225 gonal f for 4 days, then 150 of each for 4 days, then 75 menopur/150 gonal f for 1 day. Produced 14 follicles, 9 embryos, all poor quality by day 3. Transferred the best 3 on day 3, resulted in a chemical pregnancy with nothing left to freeze. Round 2: started on Aygestin then was on 150 each menopur and gonal f for 8 days, then 75 menopur/150 gonal f for 3 days, then 75 of each for last day. Also took HGH throughout. Began cetrotide last 4 days. This time he also cultured our embryos differently. This time retrieved 10, had 9 embryos. 3 very good ones and a handful of ok ones. None made it to freeze. Transferred 3 on day three resulted in twins.
Describe your experience with the nursing staff at Spring Fertility.
The staff were always courteous and efficient. We had an incident where meds weren't ordered in time which would have resulted in a delayed cycle (we ended up delaying for other reasons). Staff called us quickly afterward to find out what happened and ensured us it wouldn't happen again.
Describe your experience with Spring Fertility.
Spring is not your cheapest option. However, with the price tag came very good client treatment. I never had to wait for an appointment. Dr. Tran always came in exactly on time, was quick and efficient, and they had me out the door. I was traveling from outside of SF for treatment and I loved that they had very early morning appointments--it meant I missed very little work relative to the number of appointments I had. The office is neat, they offer nice amenities (snacks, coffee, etc.) to make your wait more pleasant. Staff were all extremely friendly and professional. I liked that we even got to meet the embryologist when it came time to transfer. I also used their on call number once and was grateful to speak with one of the doctors on call to make sure I was dosing my medications correctly. I definitely felt like we got what we paid for.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran felt strongly that we should transfer 3 based on my age and egg quality.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility.
We lived outside the same-day medication delivery area which I communicated multiple times. It still resulted in medications being ordered late and missing the delivery window which would have pushed back our cycle start date (we ended up taking that cycle off). They did follow up with their quality improvement folks to discuss what happened, which I appreciated.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2022, Successful
NPS
7
NPS
8
Age 33 - 38
1 IVF
Donor Sperm
Other
European
Income $100K - $199K
2nd of 2 Docs
4 IUI With Other Docs
LGBTQ
Neutral
Neutral
Successful
I trust him [Dr. Tran] as my doctor because he is very smart, not salesy at all, and doesn't sugar-coat anything whatsoever...I don't enjoy being his patient, however, because he has zero affect. He answers questions with the minimum response possible and doesn't elaborate on his reasoning, so I have to ask many follow-up questions in order get basic information. I find every interaction with him stressful. My trust in him is in spite of these very difficult interpersonal experiences, which I choose to put aside because he's always gotten me good results.
It is always difficult to get ahold of the nurses [at Spring Fertility] via phone or email...runs on time, efficient and organized...Failed to obtain the results we needed to review during a consult, resulting in a wasted consult fee. Failed to order enough medications leading me to run out of medications multiple times. Failed to order bloodwork which caused me to have to have to delay lab work I needed....
How was your experience with Nam Tran at Spring Fertility?
We have been with Dr. Tran for 7 years and followed him to Spring from UCSF. I trust him as my doctor because he is very smart, not salesy at all, and doesn't sugar-coat anything whatsoever. These are really rare qualities in a physician. I don't enjoy being his patient, however, because he has zero affect. He answers questions with the minimum response possible and doesn't elaborate on his reasoning, so I have to ask many follow-up questions in order get basic information. I find every interaction with him stressful. My trust in him is in spite of these very difficult interpersonal experiences, which I choose to put aside because he's always gotten me good results.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask open-ended questions, and "what would you recommend, given X" questions. Avoid closed-ended (yes/no) questions.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
His bedside manner is robotic
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
Nurse Onjira was compassionate and thorough. There were other nurses in the past (can't remember their names) who made some mistakes on the calendar, but Onjira was more careful. It is always difficult to get ahold of the nurses via phone or email, but that's been the case at all 4 clinics we've been to.
Describe your experience with Spring Fertility.
Strengths: runs on time, efficient and organized. Appointments are extremely fast and yet everyone is friendly. Weaknesses: it's really expensive, and I'd prefer they spent less of my money on waiting room snacks and post-FET flowers (really don't like those). Good to know: They are excellent at collecting payment promptly and at communicating their fees.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$10,000 egg retrieval in 2017 $4,475 frozen embryo transfer in 2022
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Extremely strong preference for SET even when the embryos were of very poor quality. For example, he refused to transfer two CC-graded embryos together because of the risk of twins, despite the extremely low baseline likelihood of pregnancy.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Failed to order appropriate test
  • Lost results
Describe the specific things that went wrong at Spring Fertility.
Failed to obtain the results we needed to review during a consult, resulting in a wasted consult fee. Failed to order enough medications leading me to run out of medications multiple times. Failed to order bloodwork which caused me to have to have to delay lab work I needed.
7
Doctor
Nam Tran
NPS
Humanity
2 of 5
Communication
1 of 5
Frequency Seen
3 of 5
LGBTQ Care
4 of 5
Trustworthiness
5 of 5
Compassion
1 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
LGBTQ Care
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
NPS
7
NPS
7
Age 41
1 IVF
Poor Egg Quality
European
Income $200K - $499K
Business Executive
3rd of 3 Docs
3 IUI With Other Docs
2 IVF With Other Docs
Neutral
Neutral
Success w/ Doc Too early to know
Dr. Tran is a great doctor. He doesn't sugar coat things or tell you what you may want to hear but he was the most upfront and straightforward IVF doctor I worked with. I appreciated that because after a while you just want to know what you're dealing with and if there is even a chance...[he] used a "demi halt" protocol. It involved priming with Lupron for about two weeks, then going in for monitoring when day 1 of my cycle started. At that point I then started the stimulation medications: Gonal F, Menopur, Omnitrope
Spring is very good about calling on the promised days after egg retrieval to give you an update on the embryos and their progression...The nurses were sweet and I felt well cared for during the monitoring and the egg retrieval...One weakness I found with Spring was their billing department would email me a month or so after we had completed the treatment with surprise bills that weren't included in what we thought was our final bill.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is a great doctor. He doesn't sugar coat things or tell you what you may want to hear but he was the most upfront and straightforward IVF doctor I worked with. I appreciated that because after a while you just want to know what you're dealing with and if there is even a chance. I know of a few ladies who have worked with him who are in their late 30s and early 40s who have had success and that is why I decided to go to him for IVF my third round.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask all of your questions whenever you have time with him. He's super busy as any sought after doctor would be. Write them down ahead of time and ask them when you are at the consult or when he's at your monitoring appointment. His team is available via email but it's always best to get the info straight from him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I felt like I was not treated just as a mere number. But I also wasn't receiving tons of time, which is understandable. This is the third clinic I have been to and they all operate similarly. Doctors and nurses are busy with patients and you only get the amount of time you get.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Dr. Tran used a "demi halt" protocol. It involved priming with Lupron for about two weeks, then going in for monitoring when day 1 of my cycle started. At that point I then started the stimulation medications: Gonal F, Menopur, Omnitrope
Describe your experience with the nursing staff at Spring Fertility.
The nurses were sweet and I felt well cared for during the monitoring and the egg retrieval.
Describe your experience with Spring Fertility.
The clinic is good. I think the provider and feeling confident in the provider's abilities are key. Once you feel good about your doctor, most everything else is additional. One weakness I found with Spring was their billing department would email me a month or so after we had completed the treatment with surprise bills that weren't included in what we thought was our final bill. This happened twice. The first time, I was frustrated but fine with it. The second time, I felt like they should have gotten it together.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
I don't have fertility benefits. All in for one egg retrieval cycle I probably paid about 18k-20k. That included the medication package.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
N/A
What specific things went wrong at Spring Fertility?
  • Failed to call with results
Describe the specific things that went wrong at Spring Fertility.
Spring is very good about calling on the promised days after egg retrieval to give you an update on the embryos and their progression. One time during the very last day (day 6 I believe) we were waiting for critical information and usually the nurse called by a certain time. That time passed and the clinic was closed so I called and left a voicemail. Luckily she called me back not long after.
7
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
3 of 5
Compassion
3 of 5
Explained risks
3 of 5
7
Clinic
Spring Fertility
San Francisco
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
1 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021, Successful
NPS
10
NPS
10
Age 40
3 IVF
Unexplained
European
Income $200K - $499K
Operations
Embryo Freezing With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I appreciated Dr Tan's no-nonsense, action- and solution-oriented approach... Dr Tran was there for the most important parts - consultation and determining your protocol, egg retrieval, transfer procedures, and if you're lucky - your ultrasounds...We changed my protocol after the 1st and 2nd retrieval to ensure optimal results in the 3rd one. His approach is focused on data and sharing statistics...
The clinic [Spring Fertility] is modern, clean and welcoming. Appointments are always timely and efficient, regardless of how busy they get. The staff (Doctors and nurses) are well coordinated and competent so it really doesn't matter who exactly you see at each visit...Dr Tran is focused on results. His team is highly competent, detail oriented, on top of communications, and efficient. I appreciated how they managed expectations while being kind and accommodating....
How was your experience with Nam Tran at Spring Fertility?
I appreciated Dr Tan's no-nonsense, action- and solution-oriented approach. Many online reviews complain that they saw Dr Tran a limited amount of time and instead mostly saw his team or NPs throughout their treatment. But Dr Tran was there for the most important parts - consultation and determining your protocol, egg retrieval, transfer procedures, and if you're lucky - your ultrasounds, and that mattered most to me. His team is well coordinated and the visits were always on time and super time-efficient. Dr Tran is clearly one of the best - the procedures were always quick, flawless and painless. He managed my expectations perfectly. We changed my protocol after the 1st and 2nd retrieval to ensure optimal results in the 3rd one. His approach is focused on data and sharing statistics, and that suited me - it normalized and grounded what could otherwise be an emotional rollercoaster of a journey.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Trust the process and Dr Tran's knowledge and experience. Sometimes you may not have all the details and that's ok.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr Tran is focused on results. His team is highly competent, detail oriented, on top of communications, and efficient. I appreciated how they managed expectations while being kind and accommodating.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
We tried aygestin priming first, mid-lutheal second, and lastly - demi-halt which resulted in the most amount of viable eggs retrieved. We ended up with a total of 4 PGS-tested normal embryos. I just completed my 1st trimester of pregnancy after a single frozen embryo transfer.
Describe your experience with Spring Fertility.
The clinic is modern, clean and welcoming. Appointments are always timely and efficient, regardless of how busy they get. The staff (Doctors and nurses) are well coordinated and competent so it really doesn't matter who exactly you see at each visit.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 31 - 32
2 IVF
Diminished Ovarian Reserve
European
Income $200K - $499K
Accountant
Neutral
Neutral
Success w/ Doc Too early to know
I like that Dr. Tran answers questions candidly. He never "sugar coats." I personally am data driven and prefer facts over feelings, especially in my situation (diminished ovarian reserve at 30 yrs old), so I prefer his approach. He's kind but not warm which is fine with me considering he's supposed to be my doctor, not my friend...[eSET approach] I am doing day 3 embryos because I have so few so we will be transferring 2.
my primary nurse [at Spring Fertility] she's been amazing throughout my treatment (I've been with them for almost 4 months now). She responds thoroughly to all my questions and is also generally kind...[check insurance]Apparently, insurance contracted rates are different then self pay rates. For example, paying for my medication through insurance would have cost $9000 against my lifetime max of $20k (for ONE cycle). That doesn't even count the procedure or monitoring appts. Self pay was only $1600
How was your experience with Nam Tran at Spring Fertility?
I like Dr. Tran because he seems very knowledgeable and data driven. I only have one complaint which is that he does not seem able to give recommendations on specific treatment protocols. I have very very low amh for my age, and at the beginning of my treatment, I didn't know if I should be trying to do multiple retrievals to get more eggs before trying a transfer. I asked what people in my situation normally do and he seemed hesitant to provide any detail and a comparison point for me. In addition, I've done 3 min stim cycles (oral medication + injections), the first two with clomid and the 3rd with letrizole because I wanted to do a fresh transfer with the last one. The first two went very well. The last failed in that my follicles did not grow. Although it's a small sample size, I would think we should want to go back to clomid and then try a FET. He wasn't able to provide much guidance for me. In that situation, I would have wanted advice. However, I think for liability reasons, they cannot "recommend" particular treatments protocols or fresh/frozen transfers so I'm not sure if this is something I can truly fault him for.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be sure that you want a more scientific doctor as opposed to a warm and friendly doctor.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I like that Dr. Tran answers questions candidly. He never "sugar coats." I personally am data driven and prefer facts over feelings, especially in my situation (diminished ovarian reserve at 30 yrs old), so I prefer his approach. He's kind but not warm which is fine with me considering he's supposed to be my doctor, not my friend.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I've done three retrievals with Dr Tran. All three were min-stim cycles meaning 5 days with clomid or letrizole and then another 4-8 days with gonal f and menopur (150 units gonal f, 75 menopur). The first went very well- clomid seemed to work well for me and from an initial scan where only 2-4 follicles were visible, I had 6 eggs retrieved, 4 mature, 1 almost mature=3 frozen day 3 embryos; 2 ok quality, 1 good quality. That took 11 days total until trigger; 5 days of clomid and 6 days of stims. The 2nd cycle similar thing happened- I had EIGHT follicles as of day 8 of the cycle! But unfortunately at retrieval, the doctor said 2 follicles on the left prematurely ovulated and they couldn't retrieve them. So we only retrieved 5 eggs, only 3 mature and 1 almost mature. Crazy enough, the 1 that was almost mature did mature and ended up becoming a Morula (stage between day 3 and blastocyst) and I had one other good quality day 3 embryo (both frozen). That took 9 days total until trigger, 5 of clomid, 4 days stims. The 3rd was a disaster. I decided I wanted to try and fresh transfer so we switched to letrizole for the first 5 days. At day 5, I had a measly 3 follicles, one at 10mm, the other two small. Day 8, had more 6, but the largest one had only grown one mm. Day 11, I had 8 follicles but the biggest ones weren't growing. He made me go for another 3 days so in total, I did 5 days on letrizole and NINE days on stims. We ended up cancelling which I was happy about and to be honest, I was a little frustrated that they let me go that long bc it ended up doubling the cost of my medication that cycle. After that, I knew logically I should go back to using clomid. So am going to do a 4th cycle, freeze only, and then do a FET after that. Dr Tran didn't necessarily push me that way but to me, it seemed obvious (even if the sample size was small).
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Jillian)
Jill was my primary nurse and she's been amazing throughout my treatment (I've been with them for almost 4 months now). She responds thoroughly to all my questions and is also generally kind.
Describe your experience with Spring Fertility.
Spring's facilities are clean and updated. The doctors, nurses, and receptionists were all lovely. However, Spring's billing department was frustrating to work with. The kind of insurance I have is a lifetime max. Meaning that once I've used up $20k, they won't cover anything else and we will have to pay everything out of pocket. It was very unclear what would be applied against my lifetime max. Apparently, insurance contracted rates are different then self pay rates. For example, paying for my medication through insurance would have cost $9000 against my lifetime max of $20k (for ONE cycle). That doesn't even count the procedure or monitoring appts. Self pay was only $1600! Would have been great for the billing department to have presented these options to me upfront and show how everything is broken down. The only thing they gave me upfront was a piece of paper that showed total self pay for my cycle with nothing itemized.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
First cycle cost $13,049, 2nd cost $13,165, third cost $4,854 (was just medication and monitoring appts because it was cancelled). The first two costs are generally related to contracted rates between my insurance and Spring. A portion of that is out of pocket related to medication or certain procedures that are out of network. I expect the fourth cycle to be around $13k total.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
No comments. I am doing day 3 embryos because I have so few so we will be transferring 2.
What specific things went wrong at Spring Fertility?
  • Lost appointments
Describe the specific things that went wrong at Spring Fertility.
Only one time did I confirm a day three baseline appointment over email with my coordinator and she forgot to schedule it. She told me I never responded but I can see via email I did. She quickly found another appointment for me though so it wasn't a big deal.
8
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
3 of 5
Adaptability
1 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
5
NPS
8
Age 39
Unexplained
South Asian
Income $200K - $499K
Entrepreneur
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
So far, we've only had the opportunity to do a virtual consultation with Dr. Tran...He was punctual, and neutral in his discussions and assessment. Very informative, and fully explained his thoughts and suggested course of action. He is patient with answering questions, and does so confidently, with no fluff...If you're looking for a doctor who will be emotionally supportive, I'm not sure he's the best fit for you...
Spring came highly recommended from several friends...Super well organized, in-house embryologists, and seems to have high-tech approaches from what we've researched...quick to answer questions, and take the time to make sure you feel comfortable with what the next steps are....For our full bundle, the estimated costs are about $18,000 not including medication and bloodwork.
How was your experience with Nam Tran at Spring Fertility?
So far, we've only had the opportunity to do a virtual consultation with Dr. Tran and it went well. He asked us a few questions, and took the time to get familiar with information we had sent in earlier. We liked his no-nonsense straight to the point style. He is respectful, but direct, and lays out options in a very matter of fact way which we appreciated.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If you're looking for a doctor who will be emotionally supportive, I'm not sure he's the best fit for you, but we've also only had a consult and have not experienced working with him fully. However, if you appreciate getting right to it, I think he's the one!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Due to the COVID Shelter In Place, our consultations with Dr. Tran was done virtually. He was punctual, and neutral in his discussions and assessment. Very informative, and fully explained his thoughts and suggested course of action. He is patient with answering questions, and does so confidently, with no fluff.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I've recently had an HSG test done elsewhere and tubes are open, and both our counts for egg and sperm are better than average for our age, so Dr. Tran mentioned the possibility of the tubes perhaps not functioning (not the same as being open), potential poor egg quality, or potentially something on the male end. So we are going all in with a plan to start with a new panel of bloodwork, get genetic testing done for both of us, and then proceed with IVF, including ICSI, PGS/PGD, and potentially a Saline Sonogram somewhere in this.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Kassidy)
Our experience has been with Kassidy as the coordinator, and Ebony for the finances. The team there so far has been extremely on top of it! I love how organized they all are, and are quick to answer questions, and take the time to make sure you feel comfortable with what the next steps are.
Describe your experience with Spring Fertility.
Super well organized, in-house embryologists, and seems to have high-tech approaches from what we've researched. Spring came highly recommended from several friends, and even friends of friends, all of who provided their recommendations independently and saw success with Spring, and specifically with Dr. Tran.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
The team there was super helpful in providing a breakdown of numbers and the various packages they have. For our full bundle, the estimated costs are about $18,000 not including medication and bloodwork.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
n/a yet.
5
Doctor
Nam Tran
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
3 of 5
Explained risks
2 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unknown Success
NPS
8
NPS
8
Age 44 - 45
Poor Egg Quality
Other
East Asian
Income $200K - $499K
Neutral
Neutral
Success w/ Doc Not sure
Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. He's laser focused on delivering results, and for that reason he's crazy busy. Make the most of your time with him and other doctors by having list of questions ready before every appointment, and get questions answered during your appointment. With regards to treatment, he can be stubborn about his viewpoint/methods. But as long as you can show him that you respect his expertise, stay relax and talk through your concerns, he is open to compromise and/or break from the normal protocol.
[Spring Fertility offered a] Package deal for 3 retreivals and 1 FET...The retrievals: 1st: 9 eggs/5 embryos 2nd: 14 eggs/5 embryos 3rd: 21 eggs/ 10 embryos * all embryos are day 3...Time is always very tight, albeit efficient, at Spring. You always feel that they are trying to get through as many people as possible, all the while staying on schedule. I was aware of this prior to starting treatment, but it was still tough to deal with and get used to
How was your experience with Nam Tran at Spring Fertility?
As others have mentioned, Dr. Trans communication style is to keep things very short and to the point. Usually, I prefer this style, but through the confusing and daunting IVF process, Dr. Trans explanations are a bit too fast and simplistic for me. The lack of detail/explanation causes confusion, and makes me feel that he's ready to rush on to the next patient.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. He's laser focused on delivering results, and for that reason he's crazy busy. Make the most of your time with him and other doctors by having list of questions ready before every appointment, and get questions answered during your appointment. With regards to treatment, he can be stubborn about his viewpoint/methods. But as long as you can show him that you respect his expertise, stay relax and talk through your concerns, he is open to compromise and/or break from the normal protocol.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic is super efficient, almost too much so. The nurses and coordinator would respond right away for any critical or appointment related questions. However, when it comes to questions requiring more detailed explanation, I've had them completely ignore my emails (waiting over 4days), until I called them directly about the question. Also, any questions for doctors outside of appointments go thru nurses. So they either end up answering them or you have to wait to get them to forward the question to the doctor. Outside of a scheduled appointment, I've never had the doctor respond directly via email or phone call to a question. This has caused frustration since many times I had questions where the nurses did not understand the nuance of what I was asking. Finally, their financing team has been terrible-- poor and confusing explanations of costs, and slow to respond.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
3 retrievals followed by FET. Drugs: GonalF and menopur, Cetrotide, Leuprolide, and novarel. The retrievals: 1st: 9 eggs/5 embryos 2nd: 14 eggs/5 embryos 3rd: 21 eggs/ 10 embryos * all embryos are day 3
Describe your experience with Spring Fertility.
The experience at Spring is very much in sync with the characteristics of its key founder --Dr. Nam Tran. Dr. Tran is highly skilled, and extremely involved/immersed in what's going on. Because of this, the clinic is in very high demand. The upside, is that you can feel confident that the Dr. Tran knows what he's doing and, to the best of his abilities, can deliver results. The down side of being a patient at Spring is sharing this high caliber group with lots of other folks. The clinic is growing, and there are bumps, and still lots of learning on their part. Time is always very tight, albeit efficient, at Spring. You always feel that they are trying to get through as many people as possible, all the while staying on schedule. I was aware of this prior to starting treatment, but it was still tough to deal with and get used to. Though, at times when I thought no was paying attention or didn't expect any response, key management of the team or Dr. Tran himself would get back to me on treatment (even while on extended vacation), or fixed problems right away (financial, staffing issues, etc). Being aware of this is important for anyone considering treatment at Spring. Be patient with their growth, and clearly express issues, via email or with directly with staff. They do address issues right away.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Package deal for 3 retreivals and 1 FET.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Due to my age and likely poor egg quality, Dr. Tran advises transferring multiple eggs (ie 5+ per transfer).
8
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
3 of 5
Billing Department
1 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 31 - 32
1 IVF
1 Embryo Freezing
Endometriosis
Male Factor
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $50K - $99K
3rd of 3 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Tran is] not afraid to think outside the box and try new things to get you the best result. His bedside manner can be a little blunt/robotic, but you can tell his way of showing he cares is giving 110% to get you pregnant...I have severe migraine with aura, and was told I could no longer safely have any estrogen-increasing drugs due to the risk of stroke. Tran crafted a new plan to manage my stroke risk...My estrogen actually went down during stims!
Strengths [of Spring Fertility] - very intelligent physicians, not tied down by protocol/they individualize treatment for everyone, state of the art embryology lab they designed from scratch, beautiful office space. Weaknesses- disorganized nursing staff who are difficult to get in touch with...During retrieval I kind of felt like a number, nurse communication was poor. It would take 48+ to get a response to an email, and it often wouldn't even answer my question. But when I had a miscarriage, they really stepped up to the plate and went above and beyond
How was your experience with Nam Tran at Spring Fertility?
I'm a physician assistant so I've met a lot of physicians, I can honestly say Dr. Tran is the smartest physician I've ever met. He's an absolute genius, kind of the "mad scientist" type. He's not afraid to think outside the box and try new things to get you the best result. His bedside manner can be a little blunt/robotic, but you can tell his way of showing he cares is giving 110% to get you pregnant. I've had two other fertility doctors before him, but from now on I'm only trusting Tran!
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
His bedside manner comes off a little cold at first, his way of showing he cares is to go above and beyond trying new things to get you pregnant!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
During retrieval I kind of felt like a number, nurse communication was poor. It would take 48+ to get a response to an email, and it often wouldn't even answer my question. But when I had a miscarriage, they really stepped up to the plate and went above and beyond. The nursing director personally called multiple times to check on me. The anesthesiologist worked late so I could be sedated during a D&C.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I had two cycles cancelled a different clinic before going to Tran. I have severe migraine with aura, and was told I could no longer safely have any estrogen-increasing drugs due to the risk of stroke. Tran crafted a new plan to manage my stroke risk- no birth control priming, start injections mid-cycle, and high dose letrozole during stimulation. My estrogen actually went down during stims! It worked great, no stroke and 11 blasts from one cycle (afc 12.)
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira)
My nursing staff was terrible. It's the only bad thing about Spring. My nurse twice sent the wrong doses on medications (I'm do thankful I noticed) and forgot to tell me to take an antibiotic before retrieval. Emails would be answered within 48 hours less than 50% of the time, I'd have to follow up with multiple phone calls to get in touch. The one face to face meeting we had she was unable to answer basic questions about the retrieval process. I will say the nursing director, Heather, is very sweet and helped me during a miscarriage. She really went above and beyond, but the rest of the nurses I interacted with were so disappointing.
Describe your experience with Spring Fertility.
Strengths- very intelligent physicians, not tied down by protocol/they individualize treatment for everyone, state of the art embryology lab they designed from scratch, beautiful office space. Weaknesses- disorganized nursing staff who are difficult to get in touch with
Describe the costs associated with your care under Nam Tran at Spring Fertility.
An embryo freezing cycle was $13,500 pls meds, I think it went up $1,000 this year. A FET is about $4,750.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I am under 35 so an basically required to do eSET at Spring. I think after 3 failed transfers or over 35 they do multiple.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Spring Fertility.
Twice my nurse entered the wrong stim dose into my calendar, and she forgot to tell me to take azithromycin before retrieval (forgot to call it in, too.)
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 37
3 Embryo Freezing
Diminished Ovarian Reserve
Unexplained
European
Ashkenazi Jewish
Income $200K - $499K
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Tran] first assessed my case in the summer of 2019. He was the second doctor to assess me for IVF. I was 37, I am BRCA1 positive, and I was told I have a diminished ovarian reserve...was VERY good at explaining that I would need several rounds of IVF if I had a hope of freezing my eggs, what the costs of that would be, and how we might manage things going forward...can actually have the luxury of filtering our embryos for the deleterious BRCA1 gene mutation...Don't expect a warm bedside manner, but expect excellent results.
The clinic [Spring Fertility] is great, convenient location, relaxing atmosphere, answers are readily available, very modern facilities. All ultrasounds are visible to the patient. All appointments started & ended on time, it was easy to coordinate...EXTREMELY efficient and professional. They have great systems, my care was handled by people who were always aware of where I am in my treatment...Total costs for 3 rounds of IVF, genetic testing, egg freezing and one implantation were close to $60,000.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran first assessed my case in the summer of 2019. He was the second doctor to assess me for IVF. I was 37, I am BRCA1 positive, and I was told I have a diminished ovarian reserve. This was the conclusion at UCSF, which dr. Tran confirmed. Both dr. Tran and the other clinic were not optimistic about my chances of getting embryos, however, dr. Tran was VERY good at explaining that I would need several rounds of IVF if I had a hope of freezing my eggs, what the costs of that would be, and how we might manage things going forward. We decided to go ahead with one round of egg retrieval, and move forward depending on the result. Unbelievably enough, the first round was successful beyond all our plans & expectations, with 12 eggs retrieved during the first cycle alone. We understood that we are in a whole different ballgame, and given that there is no problem harvesting my eggs, we can actually have the luxury of filtering our embryos for the deleterious BRCA1 gene mutation. This result is life changing. We went ahead with further two rounds of egg retrieval and embryo freezing. We managed to get enough eggs to produce 10 day 6 blastocysts. Out of those, 5 were free of BRCA1. Hooray! We went ahead and implanted our first embryo 2 months ago. Knock on wood, things went very well. I am 38, and this is my first pregnancy. I am over the moon! The result speaks for itself. The experience, though by no means physically pleasant, was as efficient, easy and painless as it could possibly be. There was no time when I didn't know what the next step was. All decisions were pretty clear, at each fork in the road, I knew what my options were. The clinic was easy to reach. They were always on top of things, nobody was ever confused (clearly they have a great system of patient records). All appointments were fast and on time. I am really really pleased with how things went, would recommend Dr. Tran to my best friend 100 times, if they ever had trouble conceiving.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't expect a warm bedside manner, but expect excellent results.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I felt that the clinic was EXTREMELY efficient and professional. They have great systems, my care was handled by people who were always aware of where I am in my treatment, and what the next steps were, I was never in the dark. Dr. Tran doesn't have the warmest manner, but that was a minor factor, given how well my care was handled.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira Dharmasukrit)
Onjira was excellent, easy to reach, had the correct answers, was always on top of things. Great nurse to work with. 100% recommend.
Describe your experience with Spring Fertility.
The clinic is great, convenient location, relaxing atmosphere, answers are readily available, very modern facilities. All ultrasounds are visible to the patient. All appointments started & ended on time, it was easy to coordinate.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Total costs for 3 rounds of IVF, genetic testing, egg freezing and one implantation were close to $60,000. Nothing was covered by insurance.
10
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 30
1 IVF
PCOS
Unexplained
Other
Other
3rd of 3 Docs
7 IUI With Other Docs
LGBTQ
Strongly Recommends
Strongly Recommends
Successful
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended [by Dr. Nam Tran] an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try...He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
I had nothing but excellent experiences with all the nursing staff [at Spring Fertility]. Every question I had was answered, even at 9pm at night, and all communications were timely...18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB...I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
How was your experience with Nam Tran at Spring Fertility?
I absolutely loved Dr. Tran. He was super straightforward, answered all my questions and beyond, and performed all procedures skillfully. He was also very respectful of me and my partner at every opportunity. It is a pretty rare situation that I leave a serious conversation with a doctor feeling pretty good about everything - even if the answer isn't necessarily what i wanted - but somehow he managed to make that happen.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
I spend a lot of my time dealing with healthcare advocacy for others, so Dr. Tran's bluntness was a big positive. But if that's not working for you, I would highly recommend Dr. Harris, who I think was my favorite for bedside manner out of all the doctors at Spring that I saw in brief.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The attention to detail and the way everyone communicated with me felt very personalized. Everything from consideration of names and pronouns, to timely updates.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I had failed multiple IUI cycles elsewhere already. Based on my ethnicity and a combination of PCOS and unexplained infertility, and with some other considerations (like limited sperm vials to work with) I was recommended an antagonist protocol for a freeze-all cycle and FET. We opted for PGS just because we could. We ended up having to adjust medications downwards because I was responding too well. Got more of everything than estimated - eggs, fertilized #, day 3, day 5/6. FET was a letrozole-assisted cycle and succeeded on the first try.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette Perez)
I had nothing but excellent experiences with all the nursing staff. Every question I had was answered, even at 9pm at night, and all communications were timely.
Describe your experience with Spring Fertility.
I think the clinic is pretty great and their doctors, embryologists, and nursing staff are top notch. I also had no issues with billing or with any other clinic interactions. Spring was also one of the only Bay Area clinics that weren't transphobic and queerphobic, and that counted for a lot for us.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
18k for stimulation/retrieval including icsi and pgs. around 4k for medications. 4500-5000 for FET. then $950 for saline sono and $450 for the last appointment to confirm pregnancy before graduating to my regular OB.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
He had a VERY, very, very, very strong preference for eSET due to my age and PGS-tested AA grade embryos.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
10
NPS
10
Age 42
3 IVF
Diminished Ovarian Reserve
East Asian
Income $200K - $499K
Marketer or PR
2nd of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nam Tran is] not going to waste your time with un-substantiated rabbit holes...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary...made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
[Spring Fertility has a] Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar...My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE...The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
How was your experience with Nam Tran at Spring Fertility?
The proof is in the pudding. I'm a 42-year old woman, using my own eggs and husband's sperm, and am currently 20-weeks pregnant after a single embryo transfer! Dr. Tran is matter-of-fact and VERY data-based meaning he doesn't waste time with frivolous treatment without proven efficacy. After two failed transfers in LA, my doctor there had me going down rabbit holes. Not so with Dr. Tran! He reads all of the studies so you don't have to. At the same time Dr. Tran really, really cares about your outcomes. I have video of Dr. Tran in our first ultrasound, grinning from ear-to-ear. As we're all first laying eyes on our baby to be, Dr. Tran is ecstatically exclaiming "you've got a one good one!"
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Don't be afraid to ask questions and be open to data-based answers. Like I said, he's not going to waste your time with un-substantiated rabbit holes.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
1. Dr. Tran REALLY cares--I have a photo of him grinning from ear to ear as he is conducting my first ultrasound post-transfer, confirming our pregnancy! 2. The entire team converses with you in calming, collegial, layman's terms. 3. Every time I walked into the clinic, I was greeted with my name (without looking at the chart). 4. The demeanor of doctors, nurses, and staff, along with the physical setup of the office, are all very peaceful (i.e., designed with the human being in mind).
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
The one key decision, which was different from my past (unsuccessful) transfers with my 1st doctor: unmedicated transfer cycle, using my own body's natural cycle to guide transfer timing. I believe that made all the difference in my outcome! That meant that the stuff I had to do before my other (unsuccessful) transfers - endometrial scratch, ERA testing, daily injections with progesterone treatments - were not necessary.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
My experiences with the entire team were incredibly positive with the exception of Yvette. While she was very competent, her demeanor was lacking in compassion. Her delivery of our - positive!!! - pregnancy blood test results sounded like she was telling me my puppy died. TWICE.
Describe your experience with Spring Fertility.
Concierge feel. Beautiful facilities, incredible medical team. I loved being able to work with Dr. Klatsky and Dr. Harris when Dr. Tran was out of the office. Both are incredible doctors. The surgery nurse is stellar.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
We chose eSET because of my risk factors: age and two previous ectopic pregnancies. That was absolutely the right thought process and decision!
What specific things went wrong at Spring Fertility?
  • Failed to inform you of changes in protocol
Describe the specific things that went wrong at Spring Fertility.
Dr. Tran made a last-second decision to do ICSI with one of our retrievals. He clarified why and I'm fine with the rationale, but would have liked to know in advance.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
5
NPS
5
Age 33
1 IVF
Other
Ashkenazi Jewish
Prefer not to answer
Income $50K - $99K
5th of 5 Docs
4 IUI With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. ... I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary.
pring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too! ... Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. Infertility is an emotional journey, and we look to our doctors for support. Many times during my care I felt like he didn't have enough capacity for me, and he was taking on too many patients. In the worst of times, I felt abandoned by him as my doctor. He is present at appointments, but his time is rushed. Appointments have become difficult to schedule due to his split time between Redwood City and SF offices, and I have even had major procedures rescheduled last minute to accommodate his busy schedule.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Get to know your nurse, because Dr. Tran will not be available to you beyond your appointments. Be direct in your questions. Don't let yourself get rushed, or brushed off - speak up for yourself. You may need to ask questions multiple times to get the answer you need. Find a good therapist to help with the emotional stuff - you will need it.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is smart, but we've been disappointed in his bedside care. As long as appointments and/or procedures go as planned, he is a fine, friendly doc. But when things get complicated (as they often do with IVF), he seems to lack patience, and is reluctant to verbalize his reasoning for making treatment decisions. We had a heart wrenching complication during our cycle, and Dr. Tran never went out of his way to check in on us. The only time we ever heard from him was during scheduled appointments, which were always rushed. If that's not being treated like a number, I don't know what is.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary. He isn't super proactive - which may be partially due to his lack of time. If you're looking for a doc that will be extremely thorough, and give you all the bells and whistles, he many not be the doc for you.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
We never met our nurse and care coordinator in person, so it always felt detached, but overall kept decent rapport. Unfortunately we had several missteps with medications, treatment calendar information, etc. which caused some lost trust. Since the doctors are inaccessible beyond appointment hours, questions around treatment, etc. had to go through the nurse, which can get frustrating. Nursing staff at the clinic seems inexperienced overall, but there are some great gems if you can find them/get their time.
Describe your experience with Spring Fertility.
Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We had some insurance coverage, but about $46-50k for retrieval, $6k for transfer, $800 for meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wasn't given an option - single embryo transfers only
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
5
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
2 of 5
Frequency Seen
4 of 5
Trustworthiness
2 of 5
Compassion
1 of 5
Explained risks
2 of 5
Adaptability
1 of 5
5
Clinic
Spring Fertility
San Francisco
NPS
Operations
3 of 5
Scheduling
3 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
3 of 5
Educational Resources
4 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
9
NPS
8
Age 41
2 IVF
Diminished Ovarian Reserve
Recurrent Pregnancy Loss
European
Income $100K - $199K
Strongly Recommends
Neutral
Unsuccessful
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick,...the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer...He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
team of nurses [at Spring Fertility] was phenomenal - accessible, understanding and compassionate...Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later)...This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
How was your experience with Nam Tran at Spring Fertility?
What I mostly appreciated about Dr. Tran was his willingness to listen and adjust the treatment as new information came in and we wanted a change in direction. I think there's a lot of ego in this field and his flexibility was refreshing. He is very keep on the mid-luteal protocol. At the beginning he was reluctant to share what approach he'd take, stating that he doesn't care what the protocol is called, but whether it is appropriate for us, but ultimately took the approach he seems to be known for. We experienced a setback with unusually high drop in embryos in the lab (b/n D3 and D5/6). He was upfront about how unexpected that result was and presented a solution, without throwing the stats based on my age in my face, which I appreciated. Ultimately, we didn't get to an embryo transfer with him. He very candidly shared his opinion that our embryos had a better chance in my uterus, which is what we came to realize, and showed that he had our interest at heart. This is not where the clinic makes money, so he won my full trust with this recommendation.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be prepared with a list of questions to get the most out of your visits with Dr. Tran. We had most of our monitoring visits with him personally, but they're routine in nature and quick, so I found myself following up with the nurses with follow-up questions I didn't get to or didn't think of during the visits.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran showed interest in and concern about our individual journey to parenthood. He is strong with the numbers and the science behind this, which was important to my spouse particularly, but also showed great understanding and willingness to listen and consider not only new information but our desires about the ivf cycle we were undergoing as well as next steps. His team of nurses was phenomenal - accessible, understanding and compassionate.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
We had to IVF cycles with mid-luteal protocol, with moderate to low doses. I had 8-9 follicles at baseline, and given that there wasn't much potential beyond that, it was important for me to not get overly medicated (some other fertility doctors we consulted with in our research mentioned "aggressive" protocol, which was a big turnoff). Dr. Tran took a moderate approach and adjusted down given my good response in the first cycle. The meds were 225 IU Gonal-F and 150 IU Menopur. Great response initially - of 8 follicles we retrieved 8 mature eggs, 7 fertilized with ICSI. Second time less so - of 9 follicles, we retrieved 4 and only 2 mature eggs which were fertilized. "0" embryos at Day 5/6, however, and the whole reason we did IVF was the genetic test at D5/6 so we can minimize the risk miscarriage. The mid-luteal protocol didn't allow for a Day 3 transfer. Seems like our embryos can't make it beyond that in lab environment.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
My IVF nurse was phenomenal - responsive, knowledgeable, caring - just on top of her game in every sense. Yvette was super helpful and patient with all my questions, and they were many as I kept reading and educating myself. Same goes for my coordinator Nichakorn.
Describe your experience with Spring Fertility.
I definitely felt that I was getting personal care. This is a boutique practice. The clinic was conveniently located for us, and they have other locations in the Bay Area. They seem to be growing and adding new doctors, but I never felt that I have to wait to get an appointment or even wait during an appointment for more than 5 minutes. They'd get me out on time as well, so there was minimal interruption to my work day. The online portal is good, but most importantly they respond and follow-up promptly.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We went through insurance as we had some coverage (with a lifetime max). Still unsure of the total out-of-pocket costs for either cycle due to the messy billing. Dealing with the billing department at Spring was the most stressful and painful experience, an unwelcome one too given how taxing the IVF process already is. Inquires required multiple follow-ups before Spring would respond (sometimes 2-3 weeks later). They simple didn't address/ignored some direct questions. Last but not least, they said they'd do the billing in a certain way for our second cycle, but didn't do so despite the agreement we had reached on that. Super frustrating experience, and I am still entangled in this two months after treatment.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
eSET was the considered approach but we didn't have a single embryo for transfer.
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
1 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
9
NPS
10
Age 32
3 IUI
Donor Sperm
European
Income $50K - $99K
Accountant
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. ... now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. ... I have only ever seen Dr. Tram in person once, at my initial consult. ...
Strengths: friendly, easy to make appointments, knowledgeable staff [Spring Fertility] Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
How was your experience with Nam Tran at Spring Fertility?
I have only ever seen Dr. Tram in person once, at my initial consult. My IUIs were done by different doctors, and all other information has been conveyed through nurses and my patient coordinator. However I feel like I’m getting the care I need, and if I move on to IVF, I believe I will see him more.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
His primary focus is IVF, so if you are starting with IUI, you might not see him for many of your appointments. However he will still be involved in your care, and it’s easy to get answers to questions via your patient coordinator.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Along with the doctors and nurses, I was assigned a “patient coordinator” who is available to answer all my questions. Being able to go through this one person who knows me and my treatment history makes me feel much more connected to my treatment. It makes t easier to ask questions, so I understand more of what is going on. And everyone is always very responsive and friendly.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I am early 30s with good stats, and his strategy was 3 unmedicated IUIs, then (if no pregnancy) 3 medicated IUIs, then potentially move on to IVF. I have had three unsuccessful IUIs. I am now going to have an HSG test. I elected not to have one before beginning initial treatment, but now that I have had 3 unsuccessful IUIs, Dr. Tran thinks I should do one before beginning the more involved and expensive process of medicated IUIs. Depending on the results of the HSG test, I will either move on to the planned medicated cycles, or look at IVF.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Brittany Delacruz)
Great! Very responsive and quick to answer questions. Also very warm and friendly.
Describe your experience with Spring Fertility.
Strengths: friendly, easy to make appointments, knowledgeable staff Weaknesses: billing can sometimes lag. Sometimes I will be asked to pay for a procedure the day I come in (my insurance doesn’t cover anything fertility related) whereas other times they would not charge me day of, and instead I would get hit with several appointments worth of charges a couple months later.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Monitoring ultrasounds—$400 IUI— Around $800
9
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
1 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Successful
NPS
9
NPS
9
Age 34 - 36
2 IVF
Poor Egg Quality
European
South Asian
Native American
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran has always been very honest and straightforward which I greatly appreciate. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs. ... He is straightforward and sets realistic expectations which is exactly what you need in this process so you are not giving an unrealistic sense of hope; with this approach it can lack a little bit of warmth in his messages but in the end you leave his office with a real sense of understanding for the future.
The clinic [Spring Fertility] is professional and innovative; their results speak for themselves. However, with the rapid growth of the clinic they have lost some of the personal care and precise communication / organization that they had when the clinic first opened. ... I have worked with Laurel Maley and Allie Bell over the last several years and both of them were absolutely amazing and made a very stressful process smooth and bearable. They are knowledge, kind, responsive and effective in communicating / answering all the million of questions you have along the way.
How was your experience with Nam Tran at Spring Fertility?
From a scientific and IVF protocol I completely trust Dr. Tran and his decisions. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs. He is straightforward and sets realistic expectations which is exactly what you need in this process so you are not giving an unrealistic sense of hope; with this approach it can lack a little bit of warmth in his messages but in the end you leave his office with a real sense of understanding for the future.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be patient with the process and trust Dr. Trans decisions as he shares the same desired outcome.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I have been a patient of Dr. Tran from the beginning of the clinic's opening and as they have grown the level of individual attention to detail is slightly diminished. However, Dr. Tran has always been very honest and straightforward which I greatly appreciate. He is very accurate in his assessments and his protocol is always adjusted and designed to fit my individual needs.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I did two retrievals using Lupron, Gonal-F, Menopur, Cetrotide and Novarel. Both retrievals resulted in a desirable amount of eggs; my particular problem is in growing the embryos to day 5. The number of embroys drastically dropped during this time. First retrieval results in 2 embryos that both came back normal after genetic testing. The second retrieval resulted in 1 embryo that came back abnormal. I then did a FET immediately following the second retrieval that resulted in a healthy pregnancy. I did a second transfer Sept 2019 with the remaining embryo from first retrieval that did not result in a pregnancy. I am currently undergoing preparation for another retrieval.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel Maley)
I have worked with Laurel Maley and Allie Bell over the last several years and both of them were absolutely amazing and made a very stressful process smooth and bearable. They are knowledge, kind, responsive and effective in communicating / answering all the million of questions you have along the way. They are thoughtful and compassionate; everything you would want in the person who is your primary contact during this process! There are some nursing staff that need to avoid speaking to you about your case when they don't know all the specifics; best to avoid communicating information that could lead to confusion.
Describe your experience with Spring Fertility.
The clinic is professional and innovative; their results speak for themselves. However, with the rapid growth of the clinic they have lost some of the personal care and precise communication / organization that they had when the clinic first opened.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
The first two retrievals and transfer were covered by insurance. Second transfer was around $6,000 and current retrieval will be around $25,000
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I agree with Dr. Tran's approach of eSET as I highly risk adverse to having multiple babies at my age.
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
There was one instance when a nurse that I worked with briefly sent me conflicting information related to my protocol; however, after calling the clinic directly my questions and concerns were immediately addressed.
9
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2019, Unsuccessful
NPS
7
NPS
8
Age 33 - 35
4 IUI
1 IVF
PCOS
European
Income $200K - $499K
Engineer
Neutral
Neutral
Unsuccessful
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me...I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
Appointments were almost always on time [at Spring Fertility] which made me feel like they valued my time. Nursing staff and front desk staff were very nice. Billing staff communication was hit-or-miss...Most of the nursing staff seemed to really care about the outcome of my treatment and showed a lot of empathy when things didn't work out. The front desk staff always greeted me by name...There were two miscommunications in the first 6 months of treatment that had me questioning whether I should continue treatment at this clinic, but after that everything was good. On our first IUI cycle, no one told us that my husband needed certain bloodwork before the IUI and they ended up having to push my IUI back a few days to give time to get his results back. There was another time when I was supposed to take a medication that noone told me about. I received a text reminder to take the medicine and that is how I found out about it and had to ask for a prescription. After we moved on to IVF, the communication was great and we didn't have any problems. The staff were always very responsive to questions over phone and email.
How was your experience with Nam Tran at Spring Fertility?
I trusted that he was well educated and believe that he made decision in our treatment that he thought would result in the best outcome. I felt that he set our expectations for success once we moved on to IVF too high. Sometimes I would have to push him to make changes to my course of treatment after multiple failures because he did not believe changes were needed. I'm not a fan doing the same thing over and over and expecting a different outcome.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
If a doctor with a really good bedside manner is important to you, chose one of the other doctors at this clinic. Dr. Tran can be a little "cold", but that was not something that bothered me.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Most of the nursing staff seemed to really care about the outcome of my treatment and showed a lot of empathy when things didn't work out. The front desk staff always greeted me by name.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
There were two miscommunications in the first 6 months of treatment that had me questioning whether I should continue treatment at this clinic, but after that everything was good. On our first IUI cycle, no one told us that my husband needed certain bloodwork before the IUI and they ended up having to push my IUI back a few days to give time to get his results back. There was another time when I was supposed to take a medication that noone told me about. I received a text reminder to take the medicine and that is how I found out about it and had to ask for a prescription. After we moved on to IVF, the communication was great and we didn't have any problems. The staff were always very responsive to questions over phone and email.
Describe your experience with Spring Fertility.
Appointments were almost always on time which made me feel like they valued my time. Nursing staff and front desk staff were very nice. Billing staff communication was hit-or-miss. I was told by my Gyn that this clinic was the best choice if you are looking for the most cutting edge fertility treatment.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
IUI cycle - $1,500 plus cost of meds IVF retrieval + PGS - $17,500 plus cost of meds Frozene Embryo Transfer - $4,500 plus cost of meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran was very adamant about not transferring more than one embryo.
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Failed to order appropriate test
Describe the specific things that went wrong at Spring Fertility.
Issues were described under the nursing staff section
7
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
3 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
3 of 5
8
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
2 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Successful
NPS
10
NPS
10
Age 38 - 39
5 IVF
Poor Egg Quality
Prefer not to answer
Income $200K - $499K
Doctor
2nd of 2 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
[Dr. Nam Tran is] Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
Spring Fertility really focuses on the patient experience-everyone is very responsive, they have a lot of nice touches...they pay attention to the little things. The protocols are tailored to individuals not just an algorithm...We had one instance where we had to call back and clarify a miscommunication about an embryo report. However literally every other communication (probably more than 100 contacts between appointments, emails, and phone calls) was timely and accurate.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is seriously smart and on the cutting edge. Creative yet evidence-based and doesn’t recommend a bunch of things you don’t need. He is a scientist and straightforward but compassionate, and has some good deadpan humor! He does explain things quickly so write down and bring your questions and don’t hesitate to send up a follow up question. I most appreciate that Dr. Tran is willing to keep working with poor prognosis patients—some clinics want to move on to donor eggs to boost their numbers but not the case here. We were initially devastated after our first two cycles led to no transferable embryos likely due to poor egg quality and me being a poor responder to meds. At that point he recommended proceeding with minimal stimulation ivf which worked really well for us and ended up giving us a better blast yield per cycle and ultimately leading to success for us. Not all clinics do mini IVF so I was grateful Spring offers this as other clinics would have either proceeded with full stim (high expense for low yield) or pushed donor eggs.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Write down your questions and don’t hesitate to send the team a follow up question!
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Spring Fertility really focuses on the patient experience-everyone is very responsive, they have a lot of nice touches...they pay attention to the little things. The protocols are tailored to individuals not just an algorithm.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
1 letrozole flare 1 mid-luteal start 3 mini IVF with clomid and gonalF/menopur
Describe your experience with Spring Fertility.
This clinic prioritizes the patient experience and does all the touches right. We had so many visits there over our time and really appreciated their organization, timeliness, and attention to all the little things.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Pricing is transparent and up front. Comparable to other clinics in the area. Mini IVF cycles can be packaged which makes the cost about 50% of a regular IVF cycle
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
They recommend eSET for PGS tested
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
Describe the specific things that went wrong at Spring Fertility.
We had one instance where we had to call back and clarify a miscommunication about an embryo report. However literally every other communication (probably more than 100 contacts between appointments, emails, and phone calls) was timely and accurate.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
European
Income $200K - $499K
Graphic Designer
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I cannot say enough good things about Dr Tran and our treatment is still going... He did all of my ultrasounds, he was supportive and thorough and is clearly a leader in his field...Dr. Tran is an unbelievably smart, thoughtful and experienced fertility doctor who I trusted 100%... Dr Tran has said from the very beginning I will only be transferring one embryo. ..He clearly loves what he does and was always willing to answer my questions or concerns in a very direct way....
I love love love the clinic [Spring Fertility]. The opening hours and location were the biggest plus for me. I had all of my appointments around 7am so never missed time off of work, the location is central SF and has easy parking, though you have to pay for it. The office is a good size with lots of rooms for ultrasounds and the lab is amazing. When you are about to have your egg retrieval you can see the embryologists at work and it makes it all so real.
How was your experience with Nam Tran at Spring Fertility?
I cannot say enough good things about Dr Tran and our treatment is still going. We are awaiting our FET having undergone an egg retrieval and PGS testing we have 6 healthy embryos waiting for us. He predicted we would have 3 but would do everything he could to make it more and he did just that. He did all of my ultrasounds, he was supportive and thorough and is clearly a leader in his field. I never questioned him because I had full faith he knew what he was doing and I was in the best hands possible.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran has a dry sense of humour and is not the warm and cuddly type- he is a wildly clever doctor so don’t expect cuddles and a shoulder to cry on. He is fact driven, experienced and knows best so trust him. He was literally at the clinic every single time I went- 7am in the morning, Sunday’s, he was there. That’s what I want in a doctor.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is an unbelievably smart, thoughtful and experienced fertility doctor who I trusted 100%. He clearly loves what he does and was always willing to answer my questions or concerns in a very direct way.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I did 14 days of stims using menopur and cetrotide. I had 7 monitoring visits before my egg retrieval and after each visit my dosages were changed to suit my blood results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira )
Onjira was my primary care nurse and she was ok. Not the same level at Helen or Ava or any of the other nurses that helped me each visit. She did her job and was helpful when necessary but I think Dr. Tran deserves a better nurse.
Describe your experience with Spring Fertility.
I love love love the clinic. The opening hours and location were the biggest plus for me. I had all of my appointments around 7am so never missed time off of work, the location is central SF and has easy parking, though you have to pay for it. The office is a good size with lots of rooms for ultrasounds and the lab is amazing. When you are about to have your egg retrieval you can see the embryologists at work and it makes it all so real.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
So far we have paid $18,750 for egg retrieval, $4400 for meds, $900 for additional embryo biopsy, and I believe FET will be $4500. All up it will cost well over $30,000- more if our FET is unsuccessful.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I am yet to transfer but Dr Tran has said from the very beginning I will only be transferring one embryo. I am happy with this as I don’t want to put my body through any undue stress.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 31
1 IVF
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Tran is an incredible doctor- his knowledge of reproduction and his role in making it happen is astounding. I respect how efficient Dr Tran was at all of my appointments, I felt like he was always present and invested in our success. I felt safe, supported and 100% confident in his abilities as my doctor. ... He did every ultrasound I had, including first appointments of the day and on sundays.
One of the things I most appreciated about Spring is their convenience. They are open every day of the year, they open at 7:30am so all of my monitoring appointments happened before work, they were always on time, I never waited and the facilities are spotless. There is parking available on site too, which made life so much easier. ... Onjira was my nurse and she was just ok. I am not one to ask too many questions but she didn’t seem to be up to the same standard as the rest of the nursing staff. Ayda and Helen we’re both brilliant.
How was your experience with Nam Tran at Spring Fertility?
Dr Tran is not going to sit there and give you a cuddle, if you are looking for a doctor to look you in the eyes and tell you everything is ok- that is not Dr Tran. He is smart, fast and to the point and I absolutely appreciated that about him. He did every ultrasound I had, including first appointments of the day and on sundays. He must work 7 days a week, fertility and his work are clearly his passion and I felt so confident in his abilities at every step of the process.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran will get you results, but don’t forget that this is a business and he’s a busy man. Expect the best service, honest answers and world class care.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr Tran is an incredible doctor- his knowledge of reproduction and his role in making it happen is astounding. I respect how efficient Dr Tran was at all of my appointments, I felt like he was always present and invested in our success. I felt safe, supported and 100% confident in his abilities as my doctor.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Having done 4 unsuccessful IUIs with Kaiser and being very unimpressed with the care I received there, we moved to spring. I knew Dr Tran was our doctor and within 2 weeks of our first appointment I was starting injectables. I did a combination of menopur, gonal f and certitide for 13 days. My doses were adjusted each day depending on my daily ultrasound and blood results.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Onjira )
Onjira was my nurse and she was just ok. I am not one to ask too many questions but she didn’t seem to be up to the same standard as the rest of the nursing staff. Ayda and Helen we’re both brilliant.
Describe your experience with Spring Fertility.
One of the things I most appreciated about Spring is their convenience. They are open every day of the year, they open at 7:30am so all of my monitoring appointments happened before work, they were always on time, I never waited and the facilities are spotless. There is parking available on site too, which made life so much easier.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Egg retrieval- $18,500 Additional 2 embryo biopsy - $900 FET - $4500 Meds - $4400
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I am yet to have my FET but have PGS rested embryos ready to go, our recommendation has been to transfer one embryo.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Successful
NPS
8
NPS
10
Age 38
Unexplained
European
1st of 3 Docs
6 IUI With Other Docs
Neutral
Strongly Recommends
Successful
We came in fully knowing we want to do IVF after 12+ years of unexplained infertility and a previous pregnancy loss. He was thorough answering all of our questions and laying out the course of treatment as clearly as possible. ... Dr. Tran shared all the possible statistics of going through an IVF with a couple our age (late 30's). ... He expressed that he does not want us to go through more than one egg retrieval if we can help it. His goal is to help us get pregnant as soon as possible. I really do feel he has our best interest in mind.
I got the feeling that Spring clinic really nerds out on the science behind IVF, and I love that because it's not something I want to have to deal with! I'm more than happy to put my eggs in their hands so that they can create lab magic. Expect to hear a lot of statistics. ... So clean, organized, every time I call I talk to a real live person and they help me immediately.
How was your experience with Nam Tran at Spring Fertility?
As we have only seen Dr. Tran for a consultation, I cannot speak to his care going through the IVF process. However, just based on our consultation, I know we have made the right choice. We came in fully knowing we want to do IVF after 12+ years of unexplained infertility and a previous pregnancy loss. He was thorough answering all of our questions and laying out the course of treatment as clearly as possible. Of course, things can change as you go through the cycle, and we are not quite there yet. Dr. Tran is after eggs of great quality that will create embryos of great quality. He expressed that he does not want us to go through more than one egg retrieval if we can help it. His goal is to help us get pregnant as soon as possible. I really do feel he has our best interest in mind.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
I would say to have your questions ready, and know that he speaks very scientifically. I got the feeling that Spring clinic really nerds out on the science behind IVF, and I love that because it's not something I want to have to deal with! I'm more than happy to put my eggs in their hands so that they can create lab magic. Expect to hear a lot of statistics.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran shared all the possible statistics of going through an IVF with a couple our age (late 30's). He was very sensitive because of the loss we've experienced, and although I did not feel like he treated us like a number, it was staggering to learn all the statistics and to think of IVF in a very systematic way like that. He knows what he is talking about, and fully acknowledges that there are anomalies or "lucky" situations that can occur, no matter what the numbers suggest. I appreciated his honesty.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
As we have not done a cycle yet (most likely will start in June), I can only speak to the protocol we have been given. I was so elated to learn that I will not take birth control to start my cycle, but will begin injections about 3-6 days after ovulation of the cycle before egg retrieval. I am to call on first day of my period, go in for an ultrasound, and then return once I have a positive ovulation test for another ultra sound. From there, my treatment protocol will be personalized.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Michelle Chicas)
So far I have worked with Michelle, my care coordinator. I have had a few questions for her, and had to get her some info regarding previous testing I have done, and she has been so easy to work with. She communicates easily, responds quickly, and is readily available. She sets my mind at ease every time I talk to her.
Describe your experience with Spring Fertility.
So far the clinic is awesome. So clean, organized, every time I call I talk to a real live person and they help me immediately. I was surprised that they had 80's music in the waiting room. The receptionist at the front said that Dr. Tran likes to keep it fun. It was a little odd to have an ultrasound with an antral follicle count being done with Whitney Houston playing in the background, but hey, I kind of liked it!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Our consultation was paid for by insurance as we have some infertility coverage. I believe the appointment was around $400, plus additional lab fees for blood work. We received our workup for our IVF treatment, and it's around $18,000 for monitoring, egg retrieval, ICSI, assisted hatching, taking sample of cells for PSG and sending them off. Meds are estimated to be an additional $4000 and then the FET is estimated to be another $3500-5000. This does not include the actual cost of the genetic testing. I think that is another $3000-5000.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Dr. Tran's approach is single embryo transfer as often as possible. He did not mention multiple embryo transfer, so I'm sure if he does it, it's on a case by case basis. As someone who has lost twins, I appreciate that our transfer will be a single one.
8
Doctor
Nam Tran
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Compassion
4 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, 33 Eggs Frozen
NPS
10
NPS
10
Age 32
1 Egg Freezing
Other
European
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Successful
Dr. Tran was warm, friendly and to the point. I really appreciated his ability to balance clear, candid and accurate information well also being super nice. He took the time to learn my goals, tailor the treatment, and set realistic expectations. My favorite part was that if my personal fertility goals had been different, he would have actually not recommended egg freezing. I love he was willing to turn away business if it wasn't in the best interest of his patient.
I am obsessed with this clinic. The facilities are convenient in the city, with a parking garage below and easy street meters. The ambiance is incredibly lux. The sparkling water and snacks were clutch with all the blood draws. I never had to wait long, unless I was early, but my favorite part was that patients in the waiting room were super diverse and friendly. The other patients would grab coffee and chat with each other.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was warm, friendly and to the point. I really appreciated his ability to balance clear, candid and accurate information well also being super nice. He took the time to learn my goals, tailor the treatment, and set realistic expectations. My favorite part was that if my personal fertility goals had been different, he would have actually not recommended egg freezing. I love he was willing to turn away business if it wasn't in the best interest of his patient.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Nothing! You're in great hands at Spring. The whole experience is incredible with great customer service, support and facilities.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic experience was so wonderful! The nurses and receptionists made a point to learn my name, offer snacks and water when I had blood draws, and ask about events happening in my life that I had shared. They were so lovely.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I elected to freeze my eggs for later use. I was given a tailored protocol of menopur, gonal, and later cetrotide. We used a lupron trigger to help avoid OHSS. Spring adjusted my dosages almost daily for the last half of my injects to help prevent OHSS (which they did!) and provided clear communication on their online portal about medications.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Yvette)
Yvette was my primary care nurse and Shirley was my scheduling coordinator. They were both incredibly responsive. Yvette was super helpful answering all my panicked emails when I thought I had done the injections wrong. She was super patient and sweet with my random questions about taking baths and tylenol too.
Describe your experience with Spring Fertility.
I am obsessed with this clinic. The facilities are convenient in the city, with a parking garage below and easy street meters. The ambiance is incredibly lux. The sparkling water and snacks were clutch with all the blood draws. I never had to wait long, unless I was early, but my favorite part was that patients in the waiting room were super diverse and friendly. The other patients would grab coffee and chat with each other.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Progyny and my primary insurance handled all costs and billing. My out of pocket costs were minimal and covered by my yearly out of pocket maximum for all health coverage.
10
Doctor
Nam Tran
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Spring Fertility
San Francisco
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
0
NPS
0
Age 35
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received...
Getting the doctors to perform tests or think about diagnostics beyond IVF is darn near impossible [at Spring Fertility]. And getting results from any tests, answers to any questions, or follow up on paperwork transfers required me to pester and bother the staff far more than I should have had to...Spring is stylish and clean, but communication is difficult at best, and the doctors are hyper focused on getting the patient into IVF as opposed to creating a unique plan that includes patient input.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received at UCSF.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be ready to fight for him to listen to you. Remember that the city is full of excellent fertility doctors so you don’t have to stay if you don’t like him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I felt like a number because Dr. Tran just wanted to push me into IVF and did not want to consider other options. We had to twist his arm to consider anything else. When I tried to get his to pay attention to my short luteal phase, he dismissed it and blew me off. Turns out, that was the most important clue to my infertility, according to my current doctor at another clinic. At Spring, they just wanted to get me on the IVF conveyor belt instead of figuring out what was actually happening with my body.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Kaitlyn and Yvette)
I had to pester and beg the coordinator and nurse to get me my results and follow up on my questions. Nothing is simple at Spring, especially basic communication with the care team.
Describe your experience with Spring Fertility.
Spring is stylish and clean, but communication is difficult at best, and the doctors are hyper focused on getting the patient into IVF as opposed to creating a unique plan that includes patient input.
What specific things went wrong at Spring Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Getting the doctors to perform tests or think about diagnostics beyond IVF is darn near impossible. And getting results from any tests, answers to any questions, or follow up on paperwork transfers required me to pester and bother the staff far more than I should have had to.
0
Doctor
Nam Tran
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
1 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
2 of 5
0
Clinic
Spring Fertility
San Francisco
NPS
Operations
2 of 5
Scheduling
2 of 5
Billing Department
2 of 5
Nursing Staff
2 of 5
Clinic Atmosphere
5 of 5
Educational Resources
1 of 5