Strongly recommend: 76%Neutral: 12%Don't recommend: 12%9
76% strongly recommend
51 reviews
Humanity
9
9
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.7
8.7
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
7.5
7.5
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
5
OK
Responsiveness

Scale is "poor, ok, good, excellent," and measures how responsive a care team was when patients needed to see or speak to them.

Education

Medical School
U. of Iowa
Residency
UCSF
Fellowship
UCSF

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Nam Tran works at

Spring Fertility
Strongly recommend: 77%Neutral: 9%Don't recommend: 14%8.7

At 3 offices

San Francisco
1 Daniel Burnham Court
San Francisco, CA 94109
(415) 964-5618
Redwood City
570 Price Avenue
Redwood City, CA 94063
(415) 964-5618
Sunnyvale
550 Lakeside Dr
Sunnyvale, CA 94085
(415) 964-5618
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7 patient reviews filtered by:

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5
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Verified

This patient has provided documentation of treatment at this clinic.

Age 33
Treated 2019
Success w/ Doc No
4 IUI
1 IVF
Other
Ashkenazi Jewish
Prefer not to answer
Income $50K - $99K
5th of 5 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. ... I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary.
pring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too! ... Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran is an intelligent, competent doctor, but there's a lack of emotional IQ to balance his intellectual IQ. Infertility is an emotional journey, and we look to our doctors for support. Many times during my care I felt like he didn't have enough capacity for me, and he was taking on too many patients. In the worst of times, I felt abandoned by him as my doctor. He is present at appointments, but his time is rushed. Appointments have become difficult to schedule due to his split time between Redwood City and SF offices, and I have even had major procedures rescheduled last minute to accommodate his busy schedule.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Get to know your nurse, because Dr. Tran will not be available to you beyond your appointments. Be direct in your questions. Don't let yourself get rushed, or brushed off - speak up for yourself. You may need to ask questions multiple times to get the answer you need. Find a good therapist to help with the emotional stuff - you will need it.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is smart, but we've been disappointed in his bedside care. As long as appointments and/or procedures go as planned, he is a fine, friendly doc. But when things get complicated (as they often do with IVF), he seems to lack patience, and is reluctant to verbalize his reasoning for making treatment decisions. We had a heart wrenching complication during our cycle, and Dr. Tran never went out of his way to check in on us. The only time we ever heard from him was during scheduled appointments, which were always rushed. If that's not being treated like a number, I don't know what is.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
I found Dr. Tran to be very conservative in his approach vs. other docs, which may be due to his background at UCSF (teaching hospital). He will not perform an ERA, or other new procedures, unless they have tons of data back them up. He won't order blood-tests or recommend aggressive treatments unless absolutely necessary. He isn't super proactive - which may be partially due to his lack of time. If you're looking for a doc that will be extremely thorough, and give you all the bells and whistles, he many not be the doc for you.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Laurel)
We never met our nurse and care coordinator in person, so it always felt detached, but overall kept decent rapport. Unfortunately we had several missteps with medications, treatment calendar information, etc. which caused some lost trust. Since the doctors are inaccessible beyond appointment hours, questions around treatment, etc. had to go through the nurse, which can get frustrating. Nursing staff at the clinic seems inexperienced overall, but there are some great gems if you can find them/get their time.
Describe your experience with Spring Fertility.
Spring is busy....really busy. They need more docs for the amount of patients they take on. It's easy to get lost in the cracks here...and there are a lot of cracks. What I love the most about Spring is the lab facility. It's a reason in itself to come here for treatment. I just wish their doctors, and care team were also part of that reason too!
Describe the costs associated with your care under Nam Tran at Spring Fertility.
We had some insurance coverage, but about $46-50k for retrieval, $6k for transfer, $800 for meds
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
I wasn't given an option - single embryo transfers only
What specific things went wrong at Spring Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Unfilled medications, procedures rescheduled last minute, billing issues, lack of communication, etc. You have to stay on top of your care team, medications and billing - just be prepared!
5
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
5
Verified

This patient has provided documentation of treatment at this clinic.

Age 40 - 41
Treated 2017 - 2018
Success w/ Doc ?
1 IUI
Tubal Blockage
European
Income $100K - $199K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
The first IUI he wasn't available so his collegue performed the IUI, which he was nice, reassuring and careful. I am hoping to see Dr Tran on the next IUI... was very nice on the first visit. It went thoroughly with us on the treatment possibilities and we felt comfortable in proceeding with IUI treatments. He advised us for me to check the Fallopian tubes to check that was not a reason for infertility and also did an ultrasound to check that my uterus was well. The next time I saw him was during the Fallopian test, he was very kind and give me comfort knowing how uncomfortable and painful the test could be.
I had to point out to the clinic coordinator [at Spring Fertility] how I was not feeling care by the nurse I was assigned as she didn't do any follow ups after contacting her couple of times due to my lack of period for 2 months after the first IUI. I asked to get another nurse assigned that could match our needs but they reassured us that in the future she will be more attentive. Dr Tran's Dr assistant , which performs the baseline and follow up ultrasounds was always very nice and attentive.
How was your experience with Nam Tran at Spring Fertility?
Dr Tran was very nice on the first visit. It went thoroughly with us on the treatment possibilities and we felt comfortable in proceeding with IUI treatments. He advised us for me to check the Fallopian tubes to check that was not a reason for infertility and also did an ultrasound to check that my uterus was well. The next time I saw him was during the Fallopian test, he was very kind and give me comfort knowing how uncomfortable and painful the test could be. The first IUI he wasn't available so his collegue performed the IUI, which he was nice, reassuring and careful. I am hoping to see Dr Tran on the next IUI.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Dr Tran was knowledgeable and honest on what to expect from the treatments and very nice to start with. However, if things go wrong as it happens to us, it seems like they have more patients than doctors in the clinic, so their follow up protocols lack in attention, so you have to make sure to follow up when you feel you need answers. Be prepared for the journey to be emotionally draining and don't expect emotional support from Spring.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
After our first IUI I didn't get my period for 2 months. I contacted the nurse that was assigned to me from Dr Tran's team at the time to let her know from the beginning that there was something wrong, but there was never a follow up from the nurse or doctor even afterwards after the IUI. After 2 months of us following up and asking what was wrong with us, we had to suggest for them to do test as I was very regular in my periods before the IUI. Then I had to let them know how disappointed and frustrated we were as as went to that clinic specifically as they advertise how they treat patients like human and we felt over the 2 month period. No follow up from Dr Tran or his team was done and we didn't hear from them unless we contacted them. They apologized and promised to be put more attention and follow closely our progress, that is why we decided to carry on with them.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
IUI with Clomid. He decided to do IUI vs IVF as he thought it was a good point to start based on our history and the results from the blood and sperm test they run. The IUI was negative and I had a cyst , they told me that Clomid could produce cysts. I also didn't get my period for 2 months. I am in the middle of my 2nd IUI with Letrozole , which I suggested myself as to use something different from Clomid.
Describe your experience with your nurse at Spring Fertility.
I had to point out to the clinic coordinator how I was not feeling care by the nurse I was assigned as she didn't do any follow ups after contacting her couple of times due to my lack of period for 2 months after the first IUI. I asked to get another nurse assigned that could match our needs but they reassured us that in the future she will be more attentive. Dr Tran's Dr assistant , which performs the baseline and follow up ultrasounds was always very nice and attentive.
Describe your experience with Spring Fertility.
Strengths: modern and very nice and clean facility . No waiting time they call you in very soon after arrival. Weakness: you have to deal with many people so it gets confusing. You only see Dr Tran on the initial visit and then the rest is managed by coordinators, nurses and doctor assistans so if you are a person that like personal treatment this may not be the best place.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
Initial Consultation $560 Blood test /Sperm $100 (with Insurance) Genetic test $1000 IUI $600/IUI Ultrasound $400/ ultrasound
What specific things went wrong at Spring Fertility?
  • Provided conflicting information
  • Failed to convey critical information
6
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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0
0
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Verified

This patient has provided documentation of treatment at this clinic.

Age 31
Treated 2018
Success w/ Doc No
4 IUI
European
Income $500K
Accountant
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
In order to meet with Dr. Tran, we had to pay $200. He provided us with a 15 minute overview of the IUI process and said that we would be a good candidate for natural IUI. ... After our initial consultation, we never saw him again, nor heard from him in anyway. You are simply a number to Dr. Tran ... He is not warm, or compassionate and does not have any involvement in your treatment plan. It is all handled by Ursula, the RN.
The clinic [Spring Fertility] is very nice and new. They have snacks and water, and are always on time. The weaknesses are the level of doctors care and their desire to help patients, and not just make money. The waiting room often smells like smoke. ... Ursula is a good nurse, but she is just as much of a machine as Dr. Tran. She is always on time, but wants to get patients in and out as fast as possible. She doesn't provide you with any analysis of the results. She simply hands you a piece of paper, and expects you to understand them.
How was your experience with Nam Tran at Spring Fertility?
I had one of the worst experiences ever at Spring. The only time that I ever saw Dr. Tran was during my initial consultation which he only spent 15 minutes with my husband and me. You are simply a number to Dr. Tran, and he does not customize your plan or treatment in anyway. It is all handled by the nurse, Ursula. None of my ultrasounds or IUI's were performed by Dr. Tran, nor did he ever provide me with any information on any of the results from our previous unsuccessful rounds of IUI. Dr Tran is not compassionate, warm, and thoughtful in his practice of medicine. In addition, my sister in law was identified with stage 4 endometriosis which was not identified or communicated to her in the year that she was under the care of Dr. Tran. Due to our unsatisfactory experience, we have switched from Dr. Tran's care and have received much better, personalized care with new doctors.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Ask how involved he is with his patients and what his level of care of will be for your particular plan.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
In order to meet with Dr. Tran, we had to pay $200. He provided us with a 15 minute overview of the IUI process and said that we would be a good candidate for natural IUI. He was concerned about having multiples, so he recommenced natural IUI as I had been pregnant two the times naturally. After our initial consultation, we never saw him again, nor heard from him in anyway. You are simply a number to Dr. Tran, and he is trying to get as many people through the door. He is not warm, or compassionate and does not have any involvement in your treatment plan. It is all handled by Ursula, the RN.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
2 rounds of natural IUI as I had 2 successful pregnancies, 1 round of medicated IUI with Clomid. When I went to see my new doctor, she said that my lining was too thin on Clomid and that it would not have likely resulted in a positive pregnancy. Since he was not involved in my care and never reviewed my results, he was not able to make informed decisions and would have recommended another round of Clomid had I not switched doctors.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Ursula)
Ursula is a good nurse, but she is just as much of a machine as Dr. Tran. She is always on time, but wants to get patients in and out as fast as possible. She doesn't provide you with any analysis of the results. She simply hands you a piece of paper, and expects you to understand them.
Describe your experience with Spring Fertility.
The clinic is very nice and new. They have snacks and water, and are always on time. The weaknesses are the level of doctors care and their desire to help patients, and not just make money. The waiting room often smells like smoke.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$850 for each round of natural IUI, $1500 for each round of medicated IUI
0
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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Verified

This patient has provided documentation of treatment at this clinic.

Age 35
Treated 2018
Success w/ Doc No
Fertility Medications
Unexplained
European
Income $200K - $499K
2nd of 2 Docs
Doesn't Recommend
Doesn't Recommend
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received...
Getting the doctors to perform tests or think about diagnostics beyond IVF is darn near impossible [at Spring Fertility]. And getting results from any tests, answers to any questions, or follow up on paperwork transfers required me to pester and bother the staff far more than I should have had to...Spring is stylish and clean, but communication is difficult at best, and the doctors are hyper focused on getting the patient into IVF as opposed to creating a unique plan that includes patient input.
How was your experience with Nam Tran at Spring Fertility?
Dr. Tran was dismissive to my input and did not seem to care about what was happening with my body or why. He just wanted to override everything with IVF. He was difficult to speak with and we had to push and push to get his mind briefly off of the IVF conveyor belt to discuss our bodies. Even then, his evaluation was sub-par compared to the individualized assessment I later received at UCSF.
What's one piece of advice would you give a prospective patient of Nam Tran at Spring Fertility?
Be ready to fight for him to listen to you. Remember that the city is full of excellent fertility doctors so you don’t have to stay if you don’t like him.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
I felt like a number because Dr. Tran just wanted to push me into IVF and did not want to consider other options. We had to twist his arm to consider anything else. When I tried to get his to pay attention to my short luteal phase, he dismissed it and blew me off. Turns out, that was the most important clue to my infertility, according to my current doctor at another clinic. At Spring, they just wanted to get me on the IVF conveyor belt instead of figuring out what was actually happening with my body.
Describe your experience with your nurse at Spring Fertility. (Assigned nurse: Kaitlyn and Yvette)
I had to pester and beg the coordinator and nurse to get me my results and follow up on my questions. Nothing is simple at Spring, especially basic communication with the care team.
Describe your experience with Spring Fertility.
Spring is stylish and clean, but communication is difficult at best, and the doctors are hyper focused on getting the patient into IVF as opposed to creating a unique plan that includes patient input.
What specific things went wrong at Spring Fertility?
  • Lost paperwork
  • Failed to call with results
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
Getting the doctors to perform tests or think about diagnostics beyond IVF is darn near impossible. And getting results from any tests, answers to any questions, or follow up on paperwork transfers required me to pester and bother the staff far more than I should have had to.
0
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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6
6
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Ask this reviewer a question about their experience with Nam Tran at UCSF.

Verified

This patient has provided documentation of treatment at this clinic.

Age 33 - 34
Treated 2014 - 2015
Success w/ Doc No
3 IUI
2 IVF
Diminished Ovarian Reserve
Poor Egg Quality
Unexplained
European
Income $200K - $499K
Marketer or PR
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Review of
I think Doctor Tran was actually a great doctor. He was honest and upfront and compassionate. I felt I knew what to expect and I appreciated after both IVFs failed that he was honest about how we probably shouldn't bother to continue and waste money and go through the emotional trauma. My issues are mostly with the clinic and caseload and feeling like a number. He has since left UCSF so not too much to say...First, we added Omnitrope injections which can sometimes help with egg quality. Second, we did co-culture which can help with the division issue. Unfortunately, this actually seemed to hurt rather than help. We got 7 eggs, but only 4 were mature. 3 fertilized with ICSI and two of them made it to day 3, but they were of worse quality than our first cycle. Since they were too poor of quality to freeze we ended up transferring both. Again, negative pregnancy test.
We sat in the waiting room [at UCSF] for an hour and had to delay the transfer because they couldn't seem to find a room to put us in. Every 20 minutes or so I would ask but they would just tell me someone was coming to get me...the nurse we worked with on all our IUIs and IVF #1 tried to sign us up for IVF Orientation forgetting we'd already done it... my protocol said one thing and the voicemail they left said another regarding the trigger shot...our final phone appointment with the doctor, he never showed up. We had to call the after-hours line and have him paged. No explanation or apology for missing the appointment (and this was the appointment where he told us we probably shouldn't move forward with anymore ART)
How was your experience with Nam Tran at UCSF?
I think Doctor Tran was actually a great doctor. He was honest and upfront and compassionate. I felt I knew what to expect and I appreciated after both IVFs failed that he was honest about how we probably shouldn't bother to continue and waste money and go through the emotional trauma. My issues are mostly with the clinic and caseload and feeling like a number. He has since left UCSF so not too much to say.
What's one piece of advice would you give a prospective patient of Nam Tran at UCSF?
Be prepared to deal with UCSF.
During treatment, were you treated like a number or a human with Nam Tran at UCSF?
With IVF there were frequent issues with mixing up my file with someone else's, forgetting to send me calendars for cycles, late to phone appointments, mistakes on my calendar (dosage says one thing in print, different in their voicemails). My good friend used the same doctor and nurses and had a very different experience so I think perhaps my expectations were too high. In her case they called her every afternoon with daily blood draw results, etc. In my case, I had to call them for that after not hearing from them. As a doctor in the room with you he and his staff are great, but logistically, I didn't feel like I was getting the care that the epic cost warrants. Doing IUI was even worse, they would wait too long to order the trigger shot and it would be hours of phone time fighting with insurance and the mail-order pharmacy to get the necessary shot mailed to me in time. Way too stressful.
Describe the protocols Nam Tran used in your cycles at UCSF and their degree of success.
Both IVF cycles I used the Demi-Halt Protocol which seems to be common for women with Diminished Ovarian Reserve. This means definitely no birth control pills, but instead doing 10 unit Lupron injections for a cycle, followed by stims in the next cycle. First IVF I was on 225 Follistim and 150 Menopur. Trigger shot was Pregnyl 10,000 units (I believe with another big dose of Follistim). After stims I was on Progesterone in Oil injections as well as Estrace. I got 6 eggs from that cycle. 5 were mature. They did Intra-cytoplasmic sperm injection (ICSI) on all 5 and 4 of them fertilized. We went in for a day 3 transfer and were told that all our embryos stopped dividing except one and it wasn't great quality. We transferred the one and it failed. IVF was the same protocol except we added two things. First, we added Omnitrope injections which can sometimes help with egg quality. Second, we did co-culture which can help with the division issue. Unfortunately, this actually seemed to hurt rather than help. We got 7 eggs, but only 4 were mature. 3 fertilized with ICSI and two of them made it to day 3, but they were of worse quality than our first cycle. Since they were too poor of quality to freeze we ended up transferring both. Again, negative pregnancy test.
Describe your experience with your nurse at UCSF. (Assigned nurse: Olga)
Olga was a lovely person and seemed like someone who is HYPER organized but just had too much going on. She'd forget to call me with results, forget to send me the calendar when we scheduled a phone call to review my calendar, and our second cycle seemed to forget we had already done a previous cycle with her (she tried to sign us up for the orientation class). This stuff really upset me because I wanted to feel cared for. I've been with my husband for 19 years and this was our last shot at trying to make a baby (and we delayed even trying because we wanted to get out of debt...this put us back into debt and I wanted to get the very best). Every nurse I met with for monitoring, retrievals, etc. was kind, patient and really wonderful. I just had issue with the logistical side.
Describe your experience with UCSF.
Strengths: Beautiful new offices overlooking the bay in a GREAT facility that seems top-notch. Awesome doctors. Constantly researching. Great nurses who are lovely to deal with. Weaknesses: You're literally just a number and have to stay on top of your own care (make sure you call them for results, request materials that were promised, insure your meds are ordered). There are so many moving parts in IVF between the pharmacies, the insurance, the financing company, the doctors, etc I appreciate how many things they did get right, but I definitely have a bitter taste in my mouth when I think about the experience. I think they are just overwhelmed with cases.
Describe the costs associated with your care under Nam Tran at UCSF.
All my IUIs were covered by insurance so I just paid co-pays. For IVF nothing was covered, so we purchased a financing package through ARC both times. It was $12,216.98 for a one fresh cycle package (included a frozen cycle but we never got to use it). Then we paid out of pocket $2000 for ICSI. We did the same thing for cycle 2 paying an additional $850 for Embryo Co-Culture. We paid for all the medications out of pocket. Cycle two's meds were $3575. Cycle one was a little cheaper because some friends gave me their leftover medications AND I found some manufacturer coupons online. I can't remember the totals though.
What specific things went wrong at UCSF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to call with results
  • Failed to send your chart to another clinic
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UCSF.
I've noted these in previous questions but: -IUIs 1-3 the nurse didn't call my RX into the pharmacy and I had to pay out of pocket to get it locally in time and insurance wouldn't reimburse IVF #1: They never called with results after monitoring appointments. Took all day to get news after egg retrieval. IVf #1: Not thrilled that most of our embryos didn't survive and they didn't bother to tell us until we were there ready and excited for our transfer IVF #1: UCSF asserts that they are supportive of Eastern medicine practices like acupuncture if the patient wants and you can make arrangements to do this at the clinic. I called days before my transfer to make arrangements for having acupuncture before and after the transfer itself. We arrived over an hour before the transfer as instructed but they just had us wait. We sat in the waiting room for an hour and had to delay the transfer because they couldn't seem to find a room to put us in. Every 20 minutes or so I would ask but they would just tell me someone was coming to get me. The nurse then came out to take me to my transfer and I explained I'd be sitting there for an hour waiting to do acupuncture and I really wanted to do that first since it was our plan, and I was paying someone for their time. She was pretty annoyed about it. It was a lot of stress during a time that should NOT have been stressful. They ended up putting us in a freezing cold sterile room with bright lights (great for acupuncture and relaxing). -IVF #2 the nurse we worked with on all our IUIs and IVF #1 tried to sign us up for IVF Orientation forgetting we'd already done it. -IVF #2 the nurse dialed in for our phone appointment. The whole point of the appointment was to review the calendar but she had forgotten to send it to me and it wasn't actually ready so she had to reschedule -IVF #2 my protocol said one thing and the voicemail they left said another regarding the trigger shot IVF #2 our final phone appointment with the doctor, he never showed up. We had to call the after-hours line and have him paged. No explanation or apology for missing the appointment (and this was the appointment where he told us we probably shouldn't move forward with anymore ART)
6
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
6
Clinic
UCSF
San Francisco
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
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Review of
4
4
Age 35
Treated 2017
Success w/ Doc ?
1 IVF
Unexplained
European
East Asian
Income $200K - $499K
Business Executive
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements...Dr. Tran is very straightforward and not warm at all.
The clinic [Spring Fertility] ran an insurance coverage check prior to our first visit and we were told "everything will be covered completely by your insurance." We came in for sperm testing and were charged $250 but not told beforehand this was not covered by our insurance...Strengths: Beautiful clinic and technologically advanced...$250 for sperm testing
How was your experience with Nam Tran at Spring Fertility?
On my first visit, I mentioned that endometriosis had been found inside me during a surgery I'd previously had. Dr. Tran dismissed this, saying I probably didn't have endometriosis. I quickly lost trust in his abilities, given he'd only seen me once and had no reason to make such statements.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
Dr. Tran is very straightforward and not warm at all.
Describe your experience with Spring Fertility.
Strengths: Beautiful clinic and technologically advanced Weaknesses: Just didn't click with Dr. Tran so I switched clinics. However, another friend of mine really liked that Dr. Tran was not warm.
Describe the costs associated with your care under Nam Tran at Spring Fertility.
$250 for sperm testing
What specific things went wrong at Spring Fertility?
  • Failed to convey critical information
Describe the specific things that went wrong at Spring Fertility.
The clinic ran an insurance coverage check prior to our first visit and we were told "everything will be covered completely by your insurance." We came in for sperm testing and were charged $250 but not told beforehand this was not covered by our insurance.
4
Doctor
Nam Tran
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
4
Clinic
Spring Fertility
San Francisco
Operations
Scheduling
Billing Department
Clinic Atmosphere
Educational Resources
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6
N/A
Age 44
Treated 2019
Success w/ Doc ?
Poor Egg Quality
East Asian
Income $200K - $499K
Only Doc Seen
Doesn't Recommend
Our interaction with Dr. Tran has been only one consultation and one 20 minute phone call. Both times, his communication, as expressed by others is very direct. He keeps things short and to the point. Usually, I prefer this style, but through the IVF process, I feel that he does not give enough info/explanation-- and his explanations are a bit too fast and simplistic for me...Mid luteal start-- I've tried asking the team multiple times and ways on why I'm scheduled this way (instead of Follicular(?) start) but, to my frustration, this is one of the things they have not provided good answer for. GonalF and menopur, Cetrotide, Leuprolide, and novarel.
The clinic [Spring Fertility] is super efficient, almost too much so. The nurses and coordinator would respond right away if there was anything critical and appointment related questions. However, when it comes to questions requiring more detailed explanation, I've had them completely ignore my emails (waiting over 4days), until I called them directly about the question. Also, questions have only been answered by nurses and coordinators. I have not received any emails from the doctors. Finally, their financing team has been terrible-- poor and confusing explanations of costs, and slow to respond.
How was your experience with Nam Tran at Spring Fertility?
I'm just treatment. I will have a better idea in a couple of weeks. Our interaction with Dr. Tran has been only one consultation and one 20 minute phone call. Both times, his communication, as expressed by others is very direct. He keeps things short and to the point. Usually, I prefer this style, but through the IVF process, I feel that he does not give enough info/explanation-- and his explanations are a bit too fast and simplistic for me.
During treatment, were you treated like a number or a human with Nam Tran at Spring Fertility?
The clinic is super efficient, almost too much so. The nurses and coordinator would respond right away if there was anything critical and appointment related questions. However, when it comes to questions requiring more detailed explanation, I've had them completely ignore my emails (waiting over 4days), until I called them directly about the question. Also, questions have only been answered by nurses and coordinators. I have not received any emails from the doctors. Finally, their financing team has been terrible-- poor and confusing explanations of costs, and slow to respond.
Describe the protocols Nam Tran used in your cycles at Spring Fertility and their degree of success.
Mid luteal start-- I've tried asking the team multiple times and ways on why I'm scheduled this way (instead of Follicular(?) start) but, to my frustration, this is one of the things they have not provided good answer for. GonalF and menopur, Cetrotide, Leuprolide, and novarel.
Describe your experience with the nursing staff at Spring Fertility.
See comments regarding Spring team communication.
Describe Nam Tran's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Spring Fertility.
Due to my age and likely poor egg quality, Dr. Tran advises transferring multiple eggs.
6
Doctor
Nam Tran
Humanity
Communication
Trustworthiness
Compassion
Explained risks
Nursing Staff
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