Natalie Crawford

Fora Fertility

Rated 7.3
Strongly recommend: 59%Neutral: 14%Don't recommend: 27%7.3
59% strongly recommend
22 reviews
Humanity
8.1
8.1
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8.1
8.1
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.2
8.2
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
7.1
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
University of Texas
Residency
University of Texas
Fellowship
University of North Carolina

How Doctor Communicates

doctor, nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Natalie Crawford works at

Fora Fertility
Rated 7.9
Strongly recommend: 68%Neutral: 14%Don't recommend: 19%7.9

Explore Clinic
Austin
715 W 34th St
Austin, TX 78705

22 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
0
Age 27
1 IVF
Poor Egg Quality
European
Income $50K - $99K
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
No other options except IVF were discussed...My medical notes contained information that stated that all of this was discussed with me when it hadn't been...I blame her [Dr. Natalie Crawford] for not doing follow-up bloodwork, or an HSG, or any tests for that matter before I paid $30,000 out of pocket for IVF... As soon as any questions that challenged her suggestions were asked, all bets were off.
The clinic [Aspire Fertility (formerly RMA of Texas)] itself is run like a well-oiled machine as far as I was concerned. Other than refusing to allow me to transfer to another doctor when I did not get along well with Dr. Crawford, I had a very pleasant experience there & I was comfortable at each appointment...The staff was very nice, accommodating, & responsive. But Dr. Crawford didn't do any tests of her own & simply suggested (highly) that I START with IVF because I want a second child down the road.
How was your experience with Natalie Crawford at Aspire Fertility Austin?
If I could give 0 stars I would, but to be fair, the staff at Aspire were always very nice & accommodating. I don't really know where to begin with why you should avoid this place like the plague (specifically Dr. Natalie Crawford). I was referred here by my OBGYN after some slightly low test results, & during the very first visit (a consultation) I was immediately told by Dr. Crawford that it would be in my best interest to move forward with IVF. Mind you, I was 27 years old, with low AMH & slightly high FSH. My husband & I had been trying to conceive for less than a year. However, due to the fear those test results caused me, knowing nothing about infertility & the other options I had, as well as trusting my doctor's opinion, I truly believed that IVF would be the only thing that would get me what I wanted. So I went ahead & paid out of pocket for 1 round of IVF. Also, no more tests were run before I paid full price for this. We went solely based on the bloodwork I had received from my OBGYN. By no fault of the doctors, none of my embryos made it to blastocysts. Of course this was devastating, & my husband was very upset after doing more research, as he felt that Dr. Crawford talked me into something & used my vulnerability & desire for a child to persuade me into this huge (& expensive) step before trying anything else. He voiced this to her during our follow-up appointment, to which Dr. Crawford responded that he was "verbally aggressive" & interrupted him with "no, it's my turn to talk, stop talking". As soon as any questions that challenged her suggestions were asked, all bets were off. She was rude to my husband as well as myself, answering my questions with 1 or 2 words when I was already in a very fragile & confused state. She told me I likely had an egg quality issue, & would probably never become pregnant on my own without more IVF. I ended up making an appointment with another RE for a second opinion, & she used to work at Aspire. She told me that she would ask Dr. Skillern if I could transfer to her so that I could maintain some sort of normalcy & familiarity through my second round without having to see the same doctor. I was later told by this RE that I could not transfer to Dr. Skillern because "Dr. Crawford had told Dr. Skillern that my husband asked to leave the practice"; which never happened in any discussion that we had, a blatant lie. I was floored. So there went another option for me (or so it felt like). To make things even worse, I requested my records from Aspire, & while going through them, noticed so many false statements I couldn't believe it, despite everything that had happened. Dr. Crawford reported in these notes that during our first consultation, she went over all options of fertility treatment with me, & that "it may take several IVF rounds to have a successful outcome". NONE OF THAT WAS EVER EVEN BROUGHT UP TO ME IN THE SLIGHTEST! To the contrary, I asked one of the nurses after my appointment with Dr. Crawford was over if Dr. Crawford felt that I may need more than 1 round & she responded with "no, Dr. Crawford will tell us if she believes there's a high chance of that, & she didn't say that so that means she feels that this will truly get you what you want". She also wrote that risks of my egg retrieval were reviewed with me, such as needing a blood transfusion in severe situations. Again, never even mentioned in the slightest. Let me just clarify, I do not blame Dr. Crawford or Aspire for my failed cycle. I know that nature does it's own thing, & no doctor can be sure what the outcome will be when it comes to fertility. I blame her for being rude, for taking advantage of my vulnerability & fragile mental state at the time (that I'm still very much affected by), for straight-out lying in my medical notes (which I believe is very illegal). I blame her for not doing follow-up bloodwork, or an HSG, or any tests for that matter before I paid $30,000 out of pocket for IVF. I want to say more, but I'm out of room! P.s. I am now 15 wks pregnant (naturally!!!) with a little girl :)
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Don't!!!
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
The staff was very nice, accommodating, & responsive. But Dr. Crawford didn't do any tests of her own & simply suggested (highly) that I START with IVF because I want a second child down the road.
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Erika)
Erika was fabulous. She was compassionate, caring, responsive, everything you could want in a nurse.
Describe your experience with Aspire Fertility Austin.
The clinic itself is run like a well-oiled machine as far as I was concerned. Other than refusing to allow me to transfer to another doctor when I did not get along well with Dr. Crawford, I had a very pleasant experience there & I was comfortable at each appointment.
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
Approximately $24,000 for the "package" deal that included some (not all) medications as well as 1 embryo transfer & 1 year of frozen embryo storage.
What specific things went wrong at Aspire Fertility Austin?
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at Aspire Fertility Austin.
No other options except IVF were discussed with me. My medical notes contained information that stated that all of this was discussed with me when it hadn't been. I was also never "prepared" for multiple cycles of IVF.
0
Doctor
Natalie Crawford
NPS
Humanity
3 of 5
Communication
1 of 5
Frequency Seen
3 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
1 of 5
Adaptability
3 of 5
0
Clinic
Aspire Fertility Austin
Austin
NPS
Operations
4 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
NPS
0
NPS
3
Age 29
PCOS
European
Income $100K - $199K
Marketer or PR
Only Doc Seen
Fertility Medications With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When first researching her [Dr. Natalie Crawford], I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media...My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag.
During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff [at Aspire] how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in...they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Summary: Dr. Crawford has poor bedside manner when dealing with emotional patients. My OGBYN referred me to Dr. Crawford. When first researching her, I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media. I also lived over an hour away from her office, so it would be a pain to make the trip often; however, my OGBYN loved her so I decided to give her a try. My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag. However, I let it go with the thought that maybe she thought if she just kept talking I would be able to pull myself together and we could move forward. I came back for my second appointment for my husband to do a semen analysis (SA). Once his SA was complete, Dr. Crawford would be able to go over next steps with us. During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in. Ultimately, he decided to do the analysis in the office because we were concerned with the 1 hour time frame that we had to get the sample to the lab (remember, we live 1 hour away) . The day of our appointment, they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms. Unfortunately, he was not able to provide a SA. We then waited on Dr. Crawford for our consultation. We were greeted by a nurse who said Dr. Crawford would not be able to see us today because my husband had not been able to provide a SA. I immediately start crying. First, We had driven an hour, how can she not just come into the room and talk to us and explain possible options (option 1: if his SA came back good. option 2: if it came back bad). Second, I'm her patient too, not just him. Come talk to me and my husband about what's going on with me and the blood work results from the last appointment. Because I got upset, the nurse went to get Dr. Crawford. As soon as she entered the room Dr. Crawford was on the defense. Instead of giving me a chance to talk and explain my concerns, she immediately started explain why it was unethical for her to treat us without his SA. Unfortunately, I tried to talk over her in order for me to express my concerns. Her response: "I feel like you are personally attacking me." UMMM.... WHAT?!? She then proceeded to say "It's unethical for me to f***ing take your money without his SA." So now she has refused to see us, said I was attacking her, and she cursed. I should have trusted my gut from my first consultation when she ignored me when I got upset and kept talking. Based on her reaction to my emotions at my second appointment, she clearly needs more work in how to properly deal with patient emotions. I needed a hug, a "it's going to be OK, here are next steps," not cursing and refusal to see me.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Don't try to confront her, she'll curse and say you are personally attacking her.
Describe your experience with Aspire Fertility Austin.
Summary: Dr. Crawford has poor bedside manner when dealing with emotional patients. My OGBYN referred me to Dr. Crawford. When first researching her, I didn't like her strong social media presence and the fact that she talked about patients (without mentioning their names) on social media. I also lived over an hour away from her office, so it would be a pain to make the trip often; however, my OGBYN loved her so I decided to give her a try. My first consultation was OK. During one point in the consultation I got upset (Infertility is emotional people, but I'm preaching to the choir, you all know this.). Dr. Crawford just kept talking and didn't stop to address my emotions. This should have been my first red flag. However, I let it go with the thought that maybe she thought if she just kept talking I would be able to pull myself together and we could move forward. I came back for my second appointment for my husband to do a semen analysis (SA). Once his SA was complete, Dr. Crawford would be able to go over next steps with us. During my previous visit, I mentioned to Dr. Crawford, my fertility coach, and other staff how uncomfortable my husband would be giving the SA. Even leading up to our appointment, I spoke back and forth with office staff on the possibility of him doing it at home and bringing his sample in. Ultimately, he decided to do the analysis in the office because we were concerned with the 1 hour time frame that we had to get the sample to the lab (remember, we live 1 hour away) . The day of our appointment, they placed my husband in a room right by the nurses desk and the waiting room. He could hear every word the nurses said, every person who checked in at the desk, and even when they called me back to our consultation room. Why would they have not taken notes about how uncomfortable I told him he would be and placed him in the room furthest away from everyone? Instead, they placed him in the least private of all the SA rooms. Unfortunately, he was not able to provide a SA. We then waited on Dr. Crawford for our consultation. We were greeted by a nurse who said Dr. Crawford would not be able to see us today because my husband had not been able to provide a SA. I immediately start crying. First, We had driven an hour, how can she not just come into the room and talk to us and explain possible options (option 1: if his SA came back good. option 2: if it came back bad). Second, I'm her patient too, not just him. Come talk to me and my husband about what's going on with me and the blood work results from the last appointment. Because I got upset, the nurse went to get Dr. Crawford. As soon as she entered the room Dr. Crawford was on the defense. Instead of giving me a chance to talk and explain my concerns, she immediately started explain why it was unethical for her to treat us without his SA. Unfortunately, I tried to talk over her in order for me to express my concerns. Her response: "I feel like you are personally attacking me." UMMM.... WHAT?!? She then proceeded to say "It's unethical for me to f***ing take your money without his SA." So now she has refused to see us, said I was attacking her, and she cursed. I should have trusted my gut from my first consultation when she ignored me when I got upset and kept talking. Based on her reaction to my emotions at my second appointment, she clearly needs more work in how to properly deal with patient emotions. I needed a hug, a "it's going to be OK, here are next steps," not cursing and refusal to see me.
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
$40 copay based on my insurance
What specific things went wrong at Aspire Fertility Austin?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at Aspire Fertility Austin.
After my first consultation, I was supposed to take an antibiotic. When I got to my pharmacy, over an hour after my appointment, they still did not have my prescription. I emailed my nurse and she immediately called it in, apologized, and asked my pharmacy to do what they could to fill it quickly because I was waiting.
0
Doctor
Natalie Crawford
NPS
Humanity
3 of 5
Communication
1 of 5
Trustworthiness
3 of 5
Compassion
1 of 5
Explained risks
4 of 5
3
Clinic
Aspire Fertility Austin
Austin
NPS
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Successful
NPS
10
NPS
10
Age 41 - 42
3 IVF
Unexplained
Latinx
Income $100K - $199K
Teacher
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Crawford is incredibly knowledgeable and knows her craft very well! She takes pride in her work and I can tell that she loves helping people build their families. She is so experienced in the fertility field and it really shows in her work...listened to me and researched all the data that my body provided and then she explained results to me thoroughly. She answered all of my questions with patience and empathy.
The [Fora Fertility] clinic is a well-oiled machine and they attend to you quickly. They made time for questions and explained all steps thoroughly. I rarely waited more than 10 minutes to be seen. They book your appointments in advance but make adjustments quickly if needed. I was so pleased with their services...Both nurses were so kind and always put me at ease. They answered all of my questions and never made me feel like any question was too silly. They both took wonderful care of me.
How was your experience with Natalie Crawford at Fora Fertility?
Dr. Crawford is incredibly knowledgeable and knows her craft very well! She takes pride in her work and I can tell that she loves helping people build their families. She is so experienced in the fertility field and it really shows in her work.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
I recommend that you ask any and all questions. You are an advocate for your body and your choices. Dr Crawford will be your advocate as well.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
Dr. Crawford listened to me and researched all the data that my body provided and then she explained results to me thoroughly. She answered all of my questions with patience and empathy.
Describe the protocols Natalie Crawford used in your cycles at Fora Fertility and their degree of success.
My 3 IVF cycles seemed to be “by the book” so to speak in the sense that my body responded very well to the protocol. The doctor adjusted the time of my trigger shot during the second egg retrieval due to trying to ensure my eggs were mature and ready. That adjust brought forth a healthy, viable embryo.
Describe your experience with your nurse at Fora Fertility. (Assigned nurse: Melissa)
Melissa (Mel) was my primary nurse but I also had Ricki as well. Both nurses were so kind and always put me at ease. They answered all of my questions and never made me feel like any question was too silly. They both took wonderful care of me.
Describe your experience with Fora Fertility.
The clinic is a well-oiled machine and they attend to you quickly. They made time for questions and explained all steps thoroughly. I rarely waited more than 10 minutes to be seen. They book your appointments in advance but make adjustments quickly if needed. I was so pleased with their services.
Describe your experience with your monitoring appointments at Fora Fertility.
My monitoring appointments were quick and easy in the sense that I was always seen on time. The Dr. Crawford was able to assess me and provided follow up. She made time to answer my questions as well. I was aware of the next steps each and every time.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
For the first two IVF cycles we used our insurance but paid mostly out of pocket. For the third IVF cycle, my husband’s company offered Progyny, which paid for 90% of the cycle as well as the transfer and storage. We were well aware of the cost in advance before we began any treatment as the office was upfront with costs.
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fora Fertility.
I didn’t even consider or ask for the possibility of a multiple embryo transfer due to the possibility of more than one child. Both processes were explained to me but the data and my age made eSET the best approach.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fora Fertility
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2021 - 2022, Unknown Success
NPS
8
NPS
8
Age 34 - 35
1 IVF
Male Factor
Uterine Fibroids
European
Income $100K - $199K
Nurse or HC Services
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Crawford] is very kind but our encounters are very brief. I get the feeling that she will answer any questions I have, but the answers are brief, and our encounters feel a bit rushed. Ultimately, I feel I am in good hands... I researched and learned a lot of great information before choosing her as my doctor. As a patient, I do not feel I have gotten the degree of detail and education on every step of the process I expected
Fora Fertility is marketed as a boutique fertility clinic and they are working on that goal. They are not there yet. The biggest barrier I see to this goal is staffing. It seems their current nursing staff is overworked and stretched thin. Doctor Crawford and Skillern need to do everything they can to support their nurses. The billing coordinator, the receptionist, and the other staff I have interacted with have been kind and helpful.
How was your experience with Natalie Crawford at Fora Fertility?
Dr. Crawford has a very educational podcast/youtube channel. I researched and learned a lot of great information before choosing her as my doctor. As a patient, I do not feel I have gotten the degree of detail and education on every step of the process I expected. I still utilize the education she provides on her podcast, but do not expect that she will make you feel as informed if you are a patient and do not listen to her podcasts seperately. As a patient, she is very kind but our encounters are very brief. I get the feeling that she will answer any questions I have, but the answers are brief, and our encounters feel a bit rushed. Ultimately, I feel I am in good hands. I got a good result from my retrieval and I trust that we will achieve our goals with her as our doctor.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
She is building a new practice and building her online presence. She does not give the same attention to you that she does her other endeavors. That being said, she is available and approachable and, as with most doctors, you must advocate for yourself and be sure you are asking lots of questions as the process unfolds.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
I feel like Dr. Crawford says things during appointments that reference information that is unique to my case and our previous encounters. This helps me feel like it is a more personal interaction. Also, my nurse is very approachable and personable and I definitey feel like she does a good job of explaining everything and also remembers our previous interactions.
Describe the protocols Natalie Crawford used in your cycles at Fora Fertility and their degree of success.
I don't remember the name of the protocol, but for our retrieval, we used Follistim and menopur for stims and ganirelix to prevent premature ovulation. We triggered with pregnyl/lupron. Rationale for this protocol was because they predicted I would be a high responder due to my AFC of 20. The retrieval was successful with 27 eggs retrieved, 22 fertilized, 11 embryos, 6 of which were PGT normal achieved. My thyroid was tested and I was started on Synthroid during this time after retrieval to prep for transfer. Additionally, vitamin D levels were checked. For our FET, we did a modified natural cycle with letrozole, frequent monitoring appointments, IM injections of Progesterone in oil, doxycyline, and methylprednisolone. The rationale for this protocol was my preference and the fact that I ovulated regularly/normally prior to fertility treatments. Although my lining was 7.5 mm, this ended in a chemical pregnancy. The next step for us is an ERA cycle to ensure my endometrial receptivity is properly timed with progesterone exposure. For this cycle, we will utilize a controlled cycle; this means I will not ovulate at all. Lupron injections are used to keep my ovaries "quiet". Estrace is used to build my endometrial lining. Methylprednisolone and doxycyline/ PIO injections are used just as with an FET but instead of transferring an embryo at the end of the cycle, they will do two endometrial biopsies, 2 days apart, to determine receptivity. Because we are utilizing a controlled cycle for the ERA, we will do a controlled cycle for the next transfer to reduce as many variables as possible.
Describe your experience with your nurse at Fora Fertility. (Assigned nurse: Melissa)
The nursing staff is excellent. Absolutely fantastic, organized, personable, and willing to answer questions. They are, however, understaffed and overworked. They need support and I believe they could be even better, if additional nurses were hired to support the team.
Describe your experience with Fora Fertility.
Fora Fertility is marketed as a boutique fertility clinic and they are working on that goal. They are not there yet. The biggest barrier I see to this goal is staffing. It seems their current nursing staff is overworked and stretched thin. Doctor Crawford and Skillern need to do everything they can to support their nurses. The billing coordinator, the receptionist, and the other staff I have interacted with have been kind and helpful.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
Your investment of $15,500 includes the following: Patient Education/IVF Class, Focused Office Visits, Monitoring Ultrasounds, Venipuncture with hormone levels, Cycle management and coordination, Emotional Wellness Session, Anesthesia for Oocyte Retrieval, Oocyte Retrieval, Ultrasound Guide for Retrieval, Intracytoplasmic Sperm Injection (ICSI), Assisted Hatching of Embryos, Culture of Oocytes/Embryos, PGT-A (Genetic Screening of embryos), Embryo Cryopreservation and Storage (1 year) *Medications are additional, estimated to be $4,000-$8,000 and paid directly to pharmacy *Cycle investment collected prior to receiving treatment calendar*Optional concierge injection package available. Frozen Embryo Tranfer: Your investment of $3,590 includes the following: Patient Education/IVF Class, Mock Embryo Transfer, Focused Office Visits, Monitoring Ultrasounds, Venipuncture with hormone levels, Cycle management and coordination, Thawing of cryopreserved embryos, Preparation of embryo for transfer, Embryo Transfer, Ultrasound guidance for embryo transfer, First pregnancy test *Medications are additional, estimated to be $1,500-$3,000 and paid directly to pharmacy *Cycle investment collected prior to receiving calendar *Optional concierge injection package available. ENDOMETRIAL RECEPTIVITY ASSAY (ERA) Your investment of $1660 includes the following: Cycle management and coordination, Focused office visits, Monitoring Ultrasounds, Venipuncture with hormone levels, Endometrial biopsy procedure x 2, Genetic company biopsy processing and results *Medications are additional, estimated to be $1500-3000 and paid directly to pharmacy *Cycle investment collected prior to receiving calendar*Optional concierge injection package available
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fora Fertility.
My doctor only gave the option for 1 PGT normal embryo to be transfered at a time.
8
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
Fora Fertility
Austin
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Unsuccessful
NPS
1
NPS
1
Age 39 - 40
2 IVF
Diminished Ovarian Reserve
Tubal Blockage
Unexplained
Income $100K - $199K
1st of 2 Docs
1 IVF With Other Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Appointments [with Dr. Crawford] were rushed. She talked to me as if I knew all of the acronyms, the processes or remembered every single word she told me from previous visits. Dr Crawford did not like when I asked questions or challenged something she said. She used a lot of generalizations as it related to my own very personal and unique situation....
All staff and doctors [at Fora Fertility] are women which I typically like. In general there is a lack of professionalism and accountability...She [nurse] was the least detailed oriented person and had next to no compassion. It was obvious she didn't like her job and she ultimately left the clinic...Crawford will only transfer one embryo at a time due to the risks of multiples....
How was your experience with Natalie Crawford at Fora Fertility?
I started seeing Dr Crawford at another clinic. Initially, I was very impressed by her. She is very active on social media and has her own podcast which can be very educational and helpful! Unfortunately, she's not as she appears on social media. I can absolutely see the appeal from followers who aren't her actual patients. But she is not the same at all once you become a patient. I followed her to her new practice because I was afraid to start over with someone new. She had a lot of growing pains opening the new office. She even charged more for the same thing I had already paid for at the old clinic and got refunded to follow her. Absolutely no loyalty. I did two ivf cycles and had 1 embryo which was not successful. Ultimately, I was a patient of hers for 1.5 years before switching to a new Dr. Upon switching, I learned I had a significant uterine disorder that was not curable. How did she miss that? Did she know and not tell me? Had I known I could no longer carry, I would have seeked out a GC. My new Dr easily found it on ultrasound only a couple of months after I stopped seeing Crawford. She cost me my one and only embryo.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
If your situation is anything outside of the normal happy path, seek another Dr. Don't let her social media, podcasts or YouTube videos lure you in. She doesn't put the same effort or passion into her patients.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
Appointments were rushed. She talked to me as if I knew all of the acronyms, the processes or remembered every single word she told me from previous visits. Dr Crawford did not like when I asked questions or challenged something she said. She used a lot of generalizations as it related to my own very personal and unique situation.
Describe your experience with your nurse at Fora Fertility. (Assigned nurse: Lexi)
She was the least detailed oriented person and had next to no compassion. It was obvious she didn't like her job and she ultimately left the clinic.
Describe your experience with Fora Fertility.
All staff and doctors are women which I typically like. In general there is a lack of professionalism and accountability. Sometimes bigger practices can be off putting but at least they run more like a well oiled machine. Fora has a ways to go.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
IVF cycle with pgs testing was roughly 28k
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fora Fertility.
Crawford will only transfer one embryo at a time due to the risks of multiples.
What specific things went wrong at Fora Fertility?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
  • Provided conflicting information
  • Failed to convey critical information
  • Lost or damaged samples
1
Doctor
Natalie Crawford
NPS
Humanity
2 of 5
Communication
3 of 5
Frequency Seen
4 of 5
Trustworthiness
1 of 5
Compassion
2 of 5
Explained risks
3 of 5
Adaptability
3 of 5
1
Clinic
Fora Fertility
Austin
NPS
Operations
2 of 5
Scheduling
3 of 5
Billing Department
3 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
4 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unsuccessful
NPS
0
NPS
0
Age 33
Income $200K - $499K
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
My first experience with Dr. Crawford was an HSG...walked in to the exam room, barely introduced herself and didn’t ask me any questions about why I was there or provide information about what was going to happen...did the procedure which was extremely painful and told me not to sit up and opened the door with my feet still in the stirrups, exposing me to anyone outside the door and left. I was not able to talk to Dr. Crawford or get any information at all unless I scheduled a separate appointment two weeks later to “establish care” even though I had just had an invasive procedure in her office.
The staff at Fora is very apathetic. They provide very little information and if they do help you at all, they make it seem like they are going way out of their way for you. Everything about my experience with Fora staff has been very questionable and it made my treatment much much more difficult then it should have been...would not schedule me or let me know what days were available or even talk to me at all until I paid in full online.
How was your experience with Natalie Crawford at Fora Fertility?
I was given very little information from Dr. Crawford. I had to switch doctors as soon as I was able and found out from my new provider that I was not the first patient to leave Fora Fertility because of bad experiences. Dr. Crawford prescribed me medications that my new provider indicated were not necessary and I should not be taking. I was prescribed these medications from Dr. Crawford without any information on what she was prescribing and why, or how to take them. I had an idea that was the case so I pushed back on this and Fora demanded that I take them and called me to make sure I took the meds. My new provider has had many concerns about Dr. Crawfords approach to my treatment. Additionally, I was not given any information on when my surgery would need to be scheduled. I was not given a timeframe or any details to prepare which I had asked for because I needed to prepare to take time off of work. They would not schedule me or let me know what days were available or even talk to me at all until I paid in full online. There was a line item for an unexplained dollar amount for services rendered that day and I was required to submit payment without a bill, an explanation, or any idea of when the producer would happen (or if it would happen at all). I was forced to pay to get anyone to talk to me and then I received a call with the time of my surgery. Still no date provided... and then I found out it was schedule one day out which put my life in a panic. My new provider let me know that this is a procedure that can most certainly be planned for and scheduled ahead of time so the entire experience was not only nerve racking but completely unnecessary.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
I would never recommend that a friend or prospective patient seek care with Dr. Crawford. My advice would be to search for a reputable clinic.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
My first experience with Dr. Crawford was an HSG. She walked in to the exam room, barely introduced herself and didn’t ask me any questions about why I was there or provide information about what was going to happen. She did the procedure which was extremely painful and told me not to sit up and opened the door with my feet still in the stirrups, exposing me to anyone outside the door and left. I was not able to talk to Dr. Crawford or get any information at all unless I scheduled a separate appointment two weeks later to “establish care” even though I had just had an invasive procedure in her office.
Describe your experience with the nursing staff at Fora Fertility.
The staff at Fora is very apathetic. They provide very little information and if they do help you at all, they make it seem like they are going way out of their way for you. Everything about my experience with Fora staff has been very questionable and it made my treatment much much more difficult then it should have been.
Describe your experience with Fora Fertility.
This clinic was pretty sketchy. I did not feel at any time like I was working with a team of medical professionals. Their communication, billing practices, treatments, and especially facility all left much to be desired.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
Unsure
What specific things went wrong at Fora Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
  • Failed to consider drug intolerance
Describe the specific things that went wrong at Fora Fertility.
I should also mention that after my consultation with Dr. Crawford she provided a treatment plan and indicated that her team would contact me for next steps and testing. This never happened and I have not been able to have any of these tests done. If you want to get treated at Fora you have to fight for yourself. Hard.
0
Doctor
Natalie Crawford
NPS
Humanity
1 of 5
Communication
1 of 5
Frequency Seen
5 of 5
Trustworthiness
1 of 5
Compassion
1 of 5
Explained risks
3 of 5
Adaptability
3 of 5
0
Clinic
Fora Fertility
Austin
NPS
Operations
1 of 5
Scheduling
1 of 5
Billing Department
1 of 5
Nursing Staff
1 of 5
Clinic Atmosphere
1 of 5
Educational Resources
1 of 5
2020, Successful
NPS
10
NPS
10
Age 38
1 IVF
1 Egg Freezing
Unexplained
European
Income $50K - $99K
Teacher
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Natalie Crawford] talked to me in the same way she would talk to her sister regarding fertility advice. She explained the scientific version of things and was also attentive to the emotional side...Ask her about her own experience and her podcast...a godsend for women like me who want to be mothers but could not follow the easiest path to get there
To me, Fora is more than a clinic, it is a movement. It is run by women who really know their craft. These women took risks to create this clinic. They went out on a limb to follow their own principles and realize their own dreams. These women are doing what they believe in every day. They do it for themselves and they do it for their patients.
How was your experience with Natalie Crawford at Fora Fertility?
To me, Fora is more than a clinic, it is a movement. It is run by women who really know their craft. These women took risks to create this clinic. They went out on a limb to follow their own principles and realize their own dreams. These women are doing what they believe in every day. They do it for themselves and they do it for their patients. They are models for young girls everywhere who want to be medical professionals. They are a godsend for women like me who want to be mothers but could not follow the easiest path to get there. I am lucky to be a patient at this place, and what's more, I feel like more than a patient. I feel like a member of this movement and I am proud of it.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
Ask her about her own experience and her podcast.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
She talked to me in the same way she would talk to her sister regarding fertility advice. She explained the scientific version of things and was also attentive to the emotional side.
Describe your experience with your nurse at Fora Fertility. (Assigned nurse: Lexi )
She answered all of my emails promptly and answered all of my questions.
Describe your experience with Fora Fertility.
To me, Fora is more than a clinic, it is a movement. It is run by women who really know their craft. These women took risks to create this clinic. They went out on a limb to follow their own principles and realize their own dreams. These women are doing what they believe in every day. They do it for themselves and they do it for their patients. They are models for young girls everywhere who want to be medical professionals. They are a godsend for women like me who want to be mothers but could not follow the easiest path to get there. I am lucky to be a patient at this place, and what's more, I feel like more than a patient. I feel like a member of this movement and I am proud of it.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
We were paying out of pocket and were surprised by the separate cost of transfer after we had paid for the egg retrieval etc already.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fora Fertility
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017 - 2018, Successful
NPS
10
NPS
10
Age 34 - 35
1 IVF
Black or African-American
Income $50K - $99K
Sales Representative
2nd of 2 Docs
1 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Crawford was the best doctor I have seen since being diagnosed with PCOS at age 21. At this stage in my life of trying to become a mother, finding a doctor who would be understanding, yet honest, was most important. She explained every option for conception and even drew out the process on pieces of paper so we had a visual!... When I was diagnosed with DVT in the emergency room she was my advocate. She made me feel like I had someone in my corner the whole time and I will never be able to make her know how amazing that feels.
The clinic [Austin Fertility Institute] is excellent. It’s small so you don’t feel overwhelmed and the staff make it personable. Never any long wait times and minimal paperwork. They are very accommodating to your schedule with appointments and make it easy to be seen.... The absolute best team of nurses I’ve ever met in an office. They know you by name and somehow they all keep up with your journey. They are all trained to do so many things to help out with your care.
How was your experience with Natalie Crawford at Austin Fertility Institute?
Dr. Crawford was the best doctor I have seen since being diagnosed with PCOS at age 21. At this stage in my life of trying to become a mother, finding a doctor who would be understanding, yet honest, was most important. She explained every option for conception and even drew out the process on pieces of paper so we had a visual! At every visit she explained what was happening and didn’t rush me out of the office to get to her next patients. When I was diagnosed with DVT in the emergency room she was my advocate. She made me feel like I had someone in my corner the whole time and I will never be able to make her know how amazing that feels. Her bedside manner is unmatched and she truly connects with her patients on a level that can’t be taught in any medical institution.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
Don’t be afraid to talk to her. Be honest. She is not a doctor who can’t handle tears and crying. She is straight forward but comforting in every step of your journey.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Dr. Crawford is a very patient centered physician. Her calm tone of voice as well as her thorough, yet simple, explanation of every step of the process made it easy for us to understand what was going to happen. She was quick to respond to questions without making me feel like a bother.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
After my consult, she recommended that we go straight to IVF. This was because of my PCOS diagnosis and also because of my husband’s sperm analysis. We did hormone injections to produce follicles followed by egg retrieval, which produced 30 eggs. We did ICSI, which resulted in 18 frozen embryos.
Describe your experience with the nursing staff at Austin Fertility Institute.
The absolute best team of nurses I’ve ever met in an office. They know you by name and somehow they all keep up with your journey. They are all trained to do so many things to help out with your care. They are available for questions and can answer them all. They, just like Dr. Crawford, are soneasy to talk to. On my last visit I cried because I was going to miss the staff of nurses just as much as my doctor.
Describe your experience with Austin Fertility Institute.
The clinic is excellent. It’s small so you don’t feel overwhelmed and the staff make it personable. Never any long wait times and minimal paperwork. They are very accommodating to your schedule with appointments and make it easy to be seen. No weaknesses to report.
Describe your experience with your monitoring appointments at Austin Fertility Institute.
It was very easy to go in for monitoring. They did the appointments in the morning so it was convenient for me and my hectic work schedule. Visits were quick, usually in and out in about an hour. Never long waits or waiting room full of patients.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
$35 copay every visit
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
10
NPS
10
Age 32
1 IUI
1 IVF
Diminished Ovarian Reserve
Male Factor
Income $100K - $199K
Doctor
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Crawford is so incredibly compassionate, especially when delivering bad news. You could tell that it was difficult for her to even have to give us the bad news, but she answered every question we possibly could have had and was available via email....She welcomed our input even when it came to treatment protocols. For example, I responded very poorly to lupron and had a lot of side effects ... I felt hesitant to even discuss that I did not want to do another lupron cycle, but when I expressed my hesitation she agreed.
Loved all of the nurses at AFI. Just like Dr. Crawford, they were knowledgeable and compassionate. The only downside was the difficulty in reaching them via phone because it is such a busy practice....Would have been nice to meet with a financial coordinator to walk us through the costs of IVF and how insurance related to our out of pocket costs....Loved that the lab was in house and they would even be able to run the labs on the weekends.
How was your experience with Natalie Crawford at Austin Fertility Institute?
She was extremely knowledgeable and could provide evidence behind almost everything as it related to IVF. I could not have asked for a better doctor to guide us through our first few cycles of IVF. She welcomed our input even when it came to treatment protocols. For example, I responded very poorly to lupron and had a lot of side effects ... I felt hesitant to even discuss that I did not want to do another lupron cycle, but when I expressed my hesitation she agreed. She was always upbeat and positive, but also realistic. After our first egg retrieval ended with only 1 embryo, we changed strategies from embryo banking to just trying to have 1 baby. I'm glad we were all on the same page the whole way through.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
Ask her any questions that you may have, because her answers are based on extensive knowledge and will make you feel more at ease.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Dr. Crawford is so incredibly compassionate, especially when delivering bad news. You could tell that it was difficult for her to even have to give us the bad news, but she answered every question we possibly could have had and was available via email.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
First was antagonist protocol with gonalF, menopur, ganirelex and ovidrel trigger. Made it to egg retrieval with 6 eggs retrieved, only 1 embryo (PGS abnormal). Due to concern that maybe the follicles were growing quickly and weren't used to the stimulation, OCP and lupron was added the 2nd cycle (started at 10 units, then tapered to 5). Also added HGH for possibly an increase in number of follicles. Had horrible side effects to lupron ... would feel feverish, chills, aches. There was only 1 dominant follicle so we did IUI that failed. 3rd cycle was the normal antagonist protocol with HGH. Follicles did not respond to medication at all and that cycle was cancelled.
Describe your experience with the nursing staff at Austin Fertility Institute.
Loved all of the nurses at AFI. Just like Dr. Crawford, they were knowledgeable and compassionate. The only downside was the difficulty in reaching them via phone because it is such a busy practice.
Describe your experience with Austin Fertility Institute.
Would have been nice to meet with a financial coordinator to walk us through the costs of IVF and how insurance related to our out of pocket costs. The lady who handles their insurance told us at our last visit that we needed to pay several thousand dollars out of pocket because our insurance benefits had run out, but we told her that we had an HRA and we also had a credit... and then she confirmed that (but only after we mentioned it). Loved that the lab was in house and they would even be able to run the labs on the weekends.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
From what I can recall, each ultrasound monitoring appointment was around 180 (based on the contracted rate with my insurance), which was approx $1000 in the first cycle. The surgical center costs were the bulk of what we had to pay out of pocket. It was approximately $4000 for the egg retrieval/lab and $4000 for PGS testing.
What specific things went wrong at Austin Fertility Institute?
  • Provided conflicting information
Describe the specific things that went wrong at Austin Fertility Institute.
Lupron was automatically ordered even though it was not what was going to be used for the next cycle.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2016 - 2017, Successful
NPS
10
NPS
10
Age 33 - 34
1 IVF
Male Factor
Ashkenazi Jewish
Income $100K - $199K
2nd of 2 Docs
1 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Crawford] is incredibly knowledgable, up to date in the latest research/technology/procedures, personable, and upbeat without giving a false sense of hope...Dr. Crawford remembered exactly who we were each time we saw her...I ended up being one of the "lucky" folks to suffer from severe OHSS (even though my #s did not indicate I would be at risk), and she did not rest until I was feeling better, including communicating with me at 6am.
Scheduling appointments [at Austin Fertility Institute] and billing were super easy. Never felt like I was being upsold. The clinic they partner with is just next door and the team there was equally amazing, compassionate, and kind...[nurses] Incredibly friendly. Sometimes the blood draw was more painful than how I've experienced it elsewhere, but the folks were very friendly and the convenience was worth it. Calls were always returned within 24 hours, paperwork requested for financial assistance filled out in a timely manner, questions pleasantly answered.
How was your experience with Natalie Crawford at Austin Fertility Institute?
She is incredibly knowledgable, up to date in the latest research/technology/procedures, personable, and upbeat without giving a false sense of hope. Please see my comments under why I felt like a human for more specific examples.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
Trust her. I didn't want to have the saline sonogram that she recommended because I had recently had an HSG performed elsewhere. While she was willing to work with me for 1 cycle without doing the sonogram as I was concerned about costs, I ultimately decided to trust her. Very glad I did as we found 2 uterine polyps that the HSG had not detected.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Dr. Crawford remembered exactly who we were each time we saw her - including what my career is and the fact that it might mean needing to schedule appointments at very specific times. She greeted us with a smile every time we saw her except for the times when we it was more appropriate to greet us with compassion during a difficult time in our treatment. I ended up being one of the "lucky" folks to suffer from severe OHSS (even though my #s did not indicate I would be at risk), and she did not rest until I was feeling better, including communicating with me at 6am. We always came in with a list of questions which were pleasantly answered, and yet Dr. Crawford managed to schedule her appointments with enough time inbetween to be respectful of our other time commitments - I rarely waited more than 15 minutes to be seen. They built their practice to recognize people have lives outside of this endeavor, making it possible to have blood drawn at their office rather than running around town. In addition to Dr. Crawford's incredible bedside manner, her support team was equally up to the task, answering questions with a pleasant demeanor, recognizing my severe needle anxiety and walking me through administrating it without judgment.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
I forget the name of the protocol, but it included starting with birth control, then using Gonal F and menopur, later adding ganirelix, and using ovidrel as a trigger. This had to do with the fact that I ovulated regularly and she thought this would produce the highest quantity of eggs within a safe range. We ended up with 18 eggs harvested, 18 embryos being fertilized with ICSI, with 9 of them making it to day 5/6. We did a freeze all because even though my estrogen was below 3000, I still developed severe OHSS. We then elected to do a SET starting with Estrogen pill and patch and progesterone pill and crinone, switching to PIO after my progesterone levels were borderline (she likes them higher for IVF patients than what one might see if one conceived the old fashioned way to lower the risk of miscarriage.
Describe your experience with the nursing staff at Austin Fertility Institute.
Incredibly friendly. Sometimes the blood draw was more painful than how I've experienced it elsewhere, but the folks were very friendly and the convenience was worth it. Calls were always returned within 24 hours, paperwork requested for financial assistance filled out in a timely manner, questions pleasantly answered.
Describe your experience with Austin Fertility Institute.
Scheduling appointments and billing were super easy. Never felt like I was being upsold. The clinic they partner with is just next door and the team there was equally amazing, compassionate, and kind. We are incredibly grateful to the team at Viviere for how we were treated during my OHSS episode.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
Procedures and Physician Fees: Follicle Monitoring- $1500, Oocyte Aspiration- $1500, Embryo Transfer- $750. ICSI included. Storage for first year included; $500 year after that. Vivere Health: Lab fee- $5250, Anesthesia fee- $500, Oocyte Retrieval- $1250, Embryo Transfer- $1250 Frozen Embryo Transfer- Ultrasounds and labs- $750, Embryo Transfer- $750 Austin Fertility Lab fee- $500 Facility Fees- $1250 Meds were approximately $6k for retrieval cycle and approximately $2k for FET.
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
She didn't seem to have a strong preference; she explained the statistical likelihood of different outcomes. We felt fairly strongly about only transferring 1 embryo given my age, size, and the statistics she presented to us.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016, Unsuccessful
NPS
5
NPS
8
Age 37
Diminished Ovarian Reserve
European
Income $500K
Professor
1st of 2 Docs
4 IVF With Other Docs
4 Embryo Freezing With Other Docs
Doesn't Recommend
Neutral
Unsuccessful
[Natalie Crawford] Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming. Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses....Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.
[UNC] Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time...The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving....To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.
How was your experience with Natalie Crawford at UNC Fertility?
Strengths: Wonderful at explaining options visually and listening. Warm, compassionate, and affirming. Weaknesses: Did not anticipate devastation and confusion I would feel emailing very negative test results before explaining them to me. Muddled order of treatments for multiple diagnoses. Gave conflicting information with other doctors in the practice. Did not prepare me well for what to expect during treatment with very low ovarian reserve. Did not monitor progress early enough, lead to cancelled cycle.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
Be proactive in raising concerns.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
Excellent at explaining diagnosis and options when I was in front of her.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Aly Bell)
The nursing staff at UNC are amazing. Compassionate, responsive, proactive in problem solving.
Describe your experience with UNC Fertility.
Strengths: clean, INCREDIBLE nursing staff, great email communication, good and responsive support with insurance Weaknesses: not always flexible to accommodate difficult patient protocols, appointments not always on time
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
My insurance covered nearly all costs except cycle management fees ($500?)
What specific things went wrong at UNC Fertility?
  • Failed to call with results
  • Failed to order appropriate test
  • Provided conflicting information
  • Failed to convey critical information
Describe the specific things that went wrong at UNC Fertility.
First, one cycle ended with an exceptionally painful ovarian cyst rupture after egg retrieval, and doctors claimed it was a coincidence -- when I was doubled over in pain they said it was more likely to be appendicitis than a result of their procedure. As far as I could tell, they do not keep data on complications from egg retrievals, so they should probably listen to their patients. Second, I had two diagnoses: severe DOR and septate uterus. Doctor suggested I immediately embark on as many cycles of IVF as possible to freeze embryos for future children before correcting septate uterus to make implantation more likely. I went through four cycles of treatment (one cancelled) with zero freezable embryos, and three fresh embryo transfers before a different doctor in the clinic (not mine) finally suggested we correct abnormality before spending money on another cycle (as I had been suggesting!). On IVF cycle after hysteroscopy implantation was successful. Third, standard use of estridiol pills to sync me up with the rest of the patients for clinical management was completely counterproductive -- my follicles simply did not respond and would not grow together under this treatment. The only cycle that I successfully retrieved a decent number of eggs, my natural cycle just happened to sync up with the start date. To maximize chances of success for women with severe DOR, there should probably some flexibility around start dates.
5
Doctor
Natalie Crawford
NPS
Humanity
4 of 5
Communication
5 of 5
Frequency Seen
1 of 5
Trustworthiness
4 of 5
Compassion
4 of 5
Explained risks
3 of 5
Adaptability
4 of 5
8
Clinic
UNC Fertility
Raleigh
NPS
Operations
4 of 5
Scheduling
3 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015, Successful
NPS
10
NPS
10
Age 28
1 IVF
European
Income $200K - $499K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
She [Dr. Natalie Crawford] was very warm, explained answers to our basic science questions well, and helped us understand the plan with the highest chance of success. After a very quick miscarriage, she was incredibly gentle and gave us time and encouragement for when we were ready... She was very warm, very honest and straightforward about our options, and when we had a negative interaction right before a critical step, she came in and reassured us we were on the right path
Strength [of UNC] was the quality of most of the staff. It is a teaching location, but I was a nerd who liked hearing what in-training fellows needed to know, and hear the thoughts of doctors out loud. The wait list is intimidating, especially if there's anything on the male side thay needs to be done.... They followed industry guidelines and only transferred one embryo the first time in a fresh cycle. Ethics guidelines gave us the option to put in 2 eggs the next time in a frozen transfer, and though one person we spoke to (for the first time), discouraged the two egg transfer, I was young, healthy, tall, and my husband had already raised twins, so what was one more set? We put in two eggs, they both grew, and it was a great experience.
How was your experience with Natalie Crawford at UNC Fertility?
She was very warm, explained answers to our basic science questions well, and helped us understand the plan with the highest chance of success. After a very quick miscarriage, she was incredibly gentle and gave us time and encouragement for when we were ready.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
Be honest and ask any question, she'll answer and have your back.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
She was very warm, very honest and straightforward about our options, and when we had a negative interaction right before a critical step, she came in and reassured us we were on the right path
Describe the protocols Natalie Crawford used in your cycles at UNC Fertility and their degree of success.
The dosage stayed relatively low and there was still very high growth. A cyst on one side of my ovaries actually came in handy because it reduced the overall number of eggs growing. The amount of drugs I was prescribed matched very well with what I ordered in advance so there was little to no wasted drugs.
Describe your experience with your nurse at UNC Fertility. (Assigned nurse: Wendy Snyder )
Wendy was a godsend! She was my best friend, the shoulder to cry on, and biggest champion until handoff to the obgyn.
Describe your experience with UNC Fertility.
Strength was the quality of most of the staff. It is a teaching location, but I was a nerd who liked hearing what in-training fellows needed to know, and hear the thoughts of doctors out loud. The wait list is intimidating, especially if there's anything on the male side thay needs to be done.
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
I remember a really transparent talk with Jim the finance guy who explained my insurance was pretty awesome. Our total out of pocket for UNC was around $8k?
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at UNC Fertility.
They followed industry guidelines and only transferred one embryo the first time in a fresh cycle. Ethics guidelines gave us the option to put in 2 eggs the next time in a frozen transfer, and though one person we spoke to (for the first time), discouraged the two egg transfer, I was young, healthy, tall, and my husband had already raised twins, so what was one more set? We put in two eggs, they both grew, and it was a great experience.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
UNC Fertility
Raleigh
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unknown Success
NPS
10
NPS
10
Age 27 - 30
2 IUI
Anovulation
Male Factor
PCOS
Uterine Fibroids
European
Income $100K - $199K
1st of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Crawford makes sure you understand what is going on at all times and why your treatment plan/recommendations make sense for you as an individual. She never makes you feel rushed or like you can't ask more questions...She also does her own monitoring appointments and makes sure you are progressing as expected and is quick to course correct.
Everyone at Fora Fertility is amazing. I cannot speak highly enough of them. I am a very anxious human and they have always treated me with patience, compassion, and respect...The biggest strengths are that is a boutique clinic so you really only have a small handful of people involved in your care. You are not just a number. They have also made sure to stay open through bad weather and have done a great job with the COVID protocols to ensure the safety of everyone and that cycles do not get cancelled.
How was your experience with Natalie Crawford at Fora Fertility?
Dr. Crawford makes sure you know what is happening, what the next steps are, and is really good about scheduling additional appointments outside of monitoring to give you a chance to talk through your treatment together.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
Do not be afraid to ask questions about anything.
During treatment, were you treated like a number or a human with Natalie Crawford at Fora Fertility?
Dr. Crawford makes sure you understand what is going on at all times and why your treatment plan/recommendations make sense for you as an individual. She never makes you feel rushed or like you can't ask more questions.
Describe the protocols Natalie Crawford used in your cycles at Fora Fertility and their degree of success.
I am currently just starting my first IVF round with her so while I do have a tentative plan in front of me, I know that can change. With IUI we had one cycle where I wasn't producing follicles and she changed medication doses mid cycle to help me produce those follicles. She also does her own monitoring appointments and makes sure you are progressing as expected and is quick to course correct.
Describe your experience with your nurse at Fora Fertility.
Everyone at Fora Fertility is amazing. I cannot speak highly enough of them. I am a very anxious human and they have always treated me with patience, compassion, and respect.
Describe your experience with Fora Fertility.
The biggest strengths are that is a boutique clinic so you really only have a small handful of people involved in your care. You are not just a number. They have also made sure to stay open through bad weather and have done a great job with the COVID protocols to ensure the safety of everyone and that cycles do not get cancelled.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
The costs were aligned with other clinics I looked into.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fora Fertility
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Unknown Success
NPS
10
NPS
10
Age 40
1 IUI
Endometriosis
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr Crawford is warm and caring. Me being a healthcare professional, she still explained every part of the procedure and answers all questions. She’s always positive and aggressive with treatment. She willing to work around schedules and offers great advice for timing issues...We had to freeze a sperm sample due to partner being out of the state during the IUI time. Blood work 2 weeks after the IUI for confirmation of the pregnancy. I had attempted clomid with my ob/gyn without succes so we bypassed that. We are on the second cycle and attempting same course of action.
Nurse [at Austin Fertility Institute] was compassionate and informative...$1250 for one IUI cycle. $500 for femara, follistim and ovidrel medications. $200 for consultation...Strengths: knowledgeable, informative-all the staff and both doctors are great. Weakness: waiting time up to 2 hours. Waiting times can be long due to the number of appts scheduled. Weekend wait time is on the longer end...We had to freeze a sperm sample due to partner being out of the state during the IUI time. Blood work 2 weeks after the IUI for confirmation of the pregnancy. I had attempted clomid with my ob/gyn without succes so we bypassed that. We are on the second cycle and attempting same course of action.
How was your experience with Natalie Crawford at Austin Fertility Institute?
Dr Crawford is warm and caring. Me being a healthcare professional, she still explained every part of the procedure and answers all questions. She’s always positive and aggressive with treatment. She willing to work around schedules and offers great advice for timing issues.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
Do some research into the actual procedures. You won’t know what questions to ask unless you know a little bit about infertility.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Dr Crawford and her staff are so warm and welcoming, even on the busiest of days.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
Ultrasound on cycle day 3. Femara oral on day 3-5. Follistim injections on day 4 and 5 then another ultrasound. Continued follistim day 6 & 7. Repeat ultrasound and IUI on day 14 of cycle. We had to freeze a sperm sample due to partner being out of the state during the IUI time. Blood work 2 weeks after the IUI for confirmation of the pregnancy. I had attempted clomid with my ob/gyn without succes so we bypassed that. We are on the second cycle and attempting same course of action.
Describe your experience with your nurse at Austin Fertility Institute. (Assigned nurse: Nicole)
Nurse was compassionate and informative.
Describe your experience with Austin Fertility Institute.
Strengths: knowledgeable, informative-all the staff and both doctors are great. Weakness: waiting time up to 2 hours. Waiting times can be long due to the number of appts scheduled. Weekend wait time is on the longer end.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
$1250 for one IUI cycle. $500 for femara, follistim and ovidrel medications. $200 for consultation.
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
None
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2016 - 2017, Unknown Success
NPS
8
NPS
7
Age 34 - 35
3 Fertility Medications
Unexplained
European
Income $50K - $99K
Only Doc Seen
Neutral
Neutral
Success w/ Doc Not sure
[ Dr. Crawford is] Very willing to work, trying to do the best outcomes. Sometimes had conflict about how far to push treatment and how quickly to scale up. I always felt like she was trying to do the very best. She tried to work around my schedule...Very willing to talk and explain things and answer questions...I used femara so far, to stimulate ovulation on the side that still had a fallopian tube, followed by intercourse. Have discussed other protocols but so far haven't tried that yet.
staff [at Austin Fertility] is kind of hard to get a hold of. Appointments are scheduled optimistically and frequently run late. Nursing line always goes to voicemail. They do call back and answer questions, but can never get a hold of them...cycles $500 per femara/intercourse. IUI $1500, IVF 10,000..Clinic is very helpful. It's kind of hard to trust the scheduling. Frequently runs late, but I think that's at least partially because they try to educate and fully answer questions. Care is always done well.
How was your experience with Natalie Crawford at Austin Fertility Institute?
Very willing to work, trying to do the best outcomes. Sometimes had conflict about how far to push treatment and how quickly to scale up. I always felt like she was trying to do the very best. She tried to work around my schedule.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Institute?
I wouldn't have any concern. The same as pretty much any other infertility doctor. I don't know that I would recommend her for someone that absolutely had to have kid glove treatment.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Institute?
Very willing to talk and explain things and answer questions.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Institute and their degree of success.
I used femara so far, to stimulate ovulation on the side that still had a fallopian tube, followed by intercourse. Have discussed other protocols but so far haven't tried that yet.
Describe your experience with the nursing staff at Austin Fertility Institute.
staff is kind of hard to get a hold of. Appointments are scheduled optimistically and frequently run late. Nursing line always goes to voicemail. They do call back and answer questions, but can never get a hold of them.
Describe your experience with Austin Fertility Institute.
Clinic is very helpful. It's kind of hard to trust the scheduling. Frequently runs late, but I think that's at least partially because they try to educate and fully answer questions. Care is always done well.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Institute.
cycles $500 per femara/intercourse. IUI $1500, IVF 10,000
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Austin Fertility Institute.
didn't try it yet.
What specific things went wrong at Austin Fertility Institute?
  • Failed to call in prescriptions to pharmacy
  • Lost appointments
Describe the specific things that went wrong at Austin Fertility Institute.
had trouble getting ovudril prescription to the correct pharmacy, it took several phone calls. Eventually got it sorted out.
8
Doctor
Natalie Crawford
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
3 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
Austin Fertility Institute
Austin Park Bend
NPS
Operations
3 of 5
Scheduling
2 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
2019, Unknown Success
NPS
10
NPS
10
Age 30
1 Fertility Medications
Tubal Blockage
Black or African-American
Income $50K - $99K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
I would listen to her [Dr. Natalie Crawford's] podcast As A Woman she discusses great topics and when you go in you know some of the lingo and what to expect...She went over every detail with me and made me feel more like a cousin than a patients. She asked me if I had any questions or concerns after every statement she would make...She has excellent bedside manner, for instance I had my hsg done and found out my left tube had hydrosalpinx. Dr. Crawford explained what that meant and gave me percentages on me getting pregnant naturally, went over the risk of not removing that tube and gave excellent analogies to help my husband and I understand. She is just amazing all around
I had to do genetic carrier screening [at Aspire Fertility] which was 8 tubes of blood, I waited for my results then I asked about them at my next follow up 2 weeks later and they couldn’t find them so i will have to redo the screening...Strengths would be it’s very open and huge, they have an acupuncture room and several consult, and sonogram rooms. Everyone makes you feel comfortable and you are checked in immediately and can have coffee while waiting
How was your experience with Natalie Crawford at Aspire Fertility Austin?
She has excellent bedside manner, for instance I had my hsg done and found out my left tube had hydrosalpinx. Dr. Crawford explained what that meant and gave me percentages on me getting pregnant naturally, went over the risk of not removing that tube and gave excellent analogies to help my husband and I understand. She is just amazing all around
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
I would listen to her podcast As A Woman she discusses great topics and when you go in you know some of the lingo and what to expect
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
She went over every detail with me and made me feel more like a cousin than a patients. She asked me if I had any questions or concerns after every statement she would make
Describe your experience with your nurse at Aspire Fertility Austin. (Assigned nurse: Collins Anderson)
Collins is the care coordinator and she is amazing! She kept me up to date on everything schedulers my appts and made sure she called to check in after
Describe your experience with Aspire Fertility Austin.
Strengths would be it’s very open and huge, they have an acupuncture room and several consult, and sonogram rooms. Everyone makes you feel comfortable and you are checked in immediately and can have coffee while waiting
What specific things went wrong at Aspire Fertility Austin?
  • Lost results
  • Lost or damaged samples
Describe the specific things that went wrong at Aspire Fertility Austin.
I had to do genetic carrier screening which was 8 tubes of blood, I waited for my results then I asked about them at my next follow up 2 weeks later and they couldn’t find them so i will have to redo the screening
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility Austin
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unsuccessful
NPS
5
NPS
5
Age 29
2 IUI
Unexplained
Income $50K - $99K
Writer
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Crawford’s bedside manner is great and she’s an upbeat person but we were not given extensive details or followed up with after failed iui’s.... She is a warm and inviting person. She gives the impression that she’s explaining everything but then you leave with a lot of questions. I do not like that there was no follow up after failed iui’s. She also always seemed to be in a hurry and appointments felt rushed.... Expect a long wait before appointment
You check in at a closed sliding window. It’s strange because you sign in on a pad but it takes them [Austin Fertility Center] a long time to look at it. The wait in the waiting room can be very long and the room is very small and cramped. Once you get called back, the nurses are nice and you are seen fairly promptly. Once seen, it feels rushed. Doctors are friendly but not a lot of attention to detail.... Nursing staff seemed very disorganized and routinely forgot to send me home with things. They also charged us incorrectly once.
How was your experience with Natalie Crawford at Austin Fertility Center?
She is a warm and inviting person. She gives the impression that she’s explaining everything but then you leave with a lot of questions. I do not like that there was no follow up after failed iui’s. She also always seemed to be in a hurry and appointments felt rushed.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Center?
Expect a long wait before appointment s and know what questions to ask.
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Center?
I’d say both. Dr. Crawford’s bedside manner is great and she’s an upbeat person but we were not given extensive details or followed up with after failed iui’s.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Center and their degree of success.
Unexplained infertility so recommended to do IUI.
Describe your experience with the nursing staff at Austin Fertility Center.
Nursing staff seemed very disorganized and routinely forgot to send me home with things. They also charged us incorrectly once.
Describe your experience with Austin Fertility Center.
You check in at a closed sliding window. It’s strange because you sign in on a pad but it takes them a long time to look at it. The wait in the waiting room can be very long and the room is very small and cramped. Once you get called back, the nurses are nice and you are seen fairly promptly. Once seen, it feels rushed. Doctors are friendly but not a lot of attention to detail.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Center.
We paid $1500 both times for IUI.
5
Doctor
Natalie Crawford
NPS
Humanity
3 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
4 of 5
Explained risks
1 of 5
Adaptability
3 of 5
5
Clinic
Austin Fertility Center
Austin
NPS
Operations
1 of 5
Scheduling
3 of 5
Billing Department
4 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
3 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2016, Unsuccessful
NPS
9
NPS
0
Age 34 - 35
4 IUI
Unexplained
European
Income $100K - $199K
Marketer or PR
1st of 2 Docs
2 IUI With Other Docs
1 IVF With Other Docs
Strongly Recommends
Doesn't Recommend
Unsuccessful
I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first...Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle,
The clinic's [UNC] support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times...I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward.
How was your experience with Natalie Crawford at UNC Fertility?
I experienced two early missed miscarriages while being treated under Dr. Crawford. I was still very new to infertility treatments and she was compassionate during both losses. She explained my options clearly, and understood that I needed time and space to make decisions for moving forward. She also performed my D&C for the first.
What's one piece of advice would you give a prospective patient of Natalie Crawford at UNC Fertility?
You don't have to fear being naive or emotional with her; she gets it.
During treatment, were you treated like a number or a human with Natalie Crawford at UNC Fertility?
Dr. Crawford is a very compassionate RE, who took the time to explain treatment plans to me when I was still very new to infertility. I found her to be kind and gentle, particularly when I experienced two miscarriages while in her care.
Describe the protocols Natalie Crawford used in your cycles at UNC Fertility and their degree of success.
Four IUIs with Clomid.
Describe your experience with UNC Fertility.
The clinic's support staff is phenomenal. They learn your name quickly and genuinely care to provide a good experience when infertility is very stressful. The clinic is very busy, so if they are running behind you will have longer than average wait times.
Describe the costs associated with your care under Natalie Crawford at UNC Fertility.
My treatments (excluding labs) were out of pocket for three of my four cycles. For my fourth, I'd changed insurance and the IUI was covered at 75%.
9
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
0
Clinic
UNC Fertility
Raleigh
NPS
Nursing Staff
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2015 - 2019, Unsuccessful
NPS
10
NPS
10
Age 30 - 34
Anovulation
PCOS
European
Income $50K - $99K
2nd of 2 Docs
5 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Unsuccessful
Dr. Crawford is the exact right combination of sweet and compassionate and direct and knowledgeable. We have been with her for a long time after a bad first experience with another doctor. She is very accepting of us as a same Sex couple and me as a person. She advocates for her patients and I trust her...We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
The clinic [Aspire Fertility/RMA of Texas] is really well run, I genuinely have no complaints. Everyone is so nice and efficient. Make sure you speak up if you have concerns so the staff can make you feel better. And if it’s getting late in the day and you are waiting for a phone call about a pregnancy test just call them. I love this clinic. It’s clean, well run and nice people...We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Dr. Crawford is the exact right combination of sweet and compassionate and direct and knowledgeable. We have been with her for a long time after a bad first experience with another doctor. She is very accepting of us as a same Sex couple and me as a person. She advocates for her patients and I trust her.
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Tell her everything, all your fears and doubts.
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
Dr. Crawford always takes as much time as needed to answer all of our questions.
Describe the protocols Natalie Crawford used in your cycles at Aspire Fertility Austin and their degree of success.
We did both clomid pills and injectable and femara. It takes a lot of medicine to make my body ovulate so tried both pills and injectables.
Describe your experience with Aspire Fertility Austin.
The clinic is really well run, I genuinely have no complaints. Everyone is so nice and efficient. Make sure you speak up if you have concerns so the staff can make you feel better. And if it’s getting late in the day and you are waiting for a phone call about a pregnancy test just call them. I love this clinic. It’s clean, well run and nice people.
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
Aspire Fertility Austin
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020 - 2021, Successful
NPS
9
NPS
9
Age 35 - 36
1 IVF
Male Factor
Unexplained
European
Income $200K - $499K
Marketer or PR
2nd of 4 Docs
3 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Crawford is knowledgeable, data-driven, and had decent success rates for people in our age group/situation. She made an impression of the person who would get the job done, and she did!...We were advised to do the single transfer...The journey was not smooth sailing. First, we had to cancel one cycle because we didn't get enough eggs to mature and had to double down on meds (Gonal and Menopur). The second medication cycle got us to retrieval, but way fewer blasts than we were hoping for. However, finally, we got the embryo we needed...
If you are looking for extra compassion and a therapist in your fertility doctor, Fora is probably not for you. Personally, I was not looking for these things here. I just needed a positive pregnancy test. So if you are like me, data-driven, result-oriented, and committed to getting pregnant, this is the best team in town...the Fora team for - Being highly organized. This includes appointments, patients portal, communication, and clarity on pricing. - Focusing on getting the job done. Each bump on the road was tackled as best as possible...
How was your experience with Natalie Crawford at Fora Fertility?
Dr. Crawford is knowledgeable, data-driven, and had decent success rates for people in our age group/situation. She made an impression of the person who would get the job done, and she did! Thanks to her great work I am now a mom of a beautiful and healthy little boy!
What's one piece of advice would you give a prospective patient of Natalie Crawford at Fora Fertility?
IVF is a challenging and emotionally draining experience. If you are looking for extra compassion and a therapist in your fertility doctor, Fora is probably not for you. Personally, I was not looking for these things here. I just needed a positive pregnancy test. So if you are like me, data-driven, result-oriented, and committed to getting pregnant, this is the best team in town. I hope you look no further, and good luck on your journey. Speaking from the other side, it was all worth it!
Describe the protocols Natalie Crawford used in your cycles at Fora Fertility and their degree of success.
My fertility journey started in 2020, unexplained with a minor male factor. I went through 3 rounds of IUIs at Aspire with no success. Shortly we learned IVF is our next step. We had no insurance coverage for fertility and were fully self-paid. I interviewed every single clinic in town to pick my provider. My top priority was getting the result (pregnancy and healthy baby). The price mattered but was not our number one factor in this decision. We picked Fora, and it was the best decision ever made. The journey was not smooth sailing. First, we had to cancel one cycle because we didn't get enough eggs to mature and had to double down on meds (Gonal and Menopur). The second medication cycle got us to retrieval, but way fewer blasts than we were hoping for. However, finally, we got the embryo we needed. The very first transfer was successful, and nine months later, I had my baby boy, cute, happy and healthy.
Describe your experience with Fora Fertility.
I am eternally grateful to the Fora team for - Being highly organized. This includes appointments, patients portal, communication, and clarity on pricing. - Focusing on getting the job done. Each bump on the road was tackled as best as possible. And there will be bumps on this road. - Providing context and options for each decision we were making. I felt informed and in the loop at all times. The somewhat weakness is this team will not play the role of your therapist. If you are looking for a lot of compassion and emotional support, Fora might not be for you. They also won't let you buy outrageously expensive IVF medications abroad (think Canada or UK) where they cost a fraction of the US price, which was disappointing. But overall, I understand why they have this policy.
Describe the costs associated with your care under Natalie Crawford at Fora Fertility.
$15000 for retrieval $5000 (+-) for meds per cycle (in my case I spent $9000 due to one canceled cycle. $3500 for FET $800 FET meds Around $100 on co-pays for ultrasounds.
Describe Natalie Crawford's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fora Fertility.
We were advised to do the single transfer.
9
Doctor
Natalie Crawford
NPS
Humanity
3 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
2 of 5
Explained risks
4 of 5
Adaptability
5 of 5
9
Clinic
Fora Fertility
Austin
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Consult
NPS
10
NPS
10
Age 28
Tubal Blockage
Latinx
Income $0 - $49K
Marketer or PR
Only Doc Seen
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Natalie Crawford] made me feel welcomed, answered all my questions gave me all her info and she even has a podcast and social media to connect with her clients...She made me feel like a friend and not a patient...She explained everything down to my age and the affect it may have and what all the testing does to help
[The nurse at Aspire Fertility] answered all my questions as well and didn’t make me feel rushed at all...Everyone is so welcoming...this clinic helped me and listened. And didn’t make me feel like a number at all. I feel they truly want me to achieve my goals...Haven’t started my procedure yet. I’m waiting on blood results and this covid-19 to end
How was your experience with Natalie Crawford at Aspire Fertility Austin?
Dr.Crawford is hands down the best for such a sensitive procedure. She gave me her contact information and she made me feel so well taken care of. She explained everything down to my age and the affect it may have and what all the testing does to help. She makes me hopeful that i will Accomplish my IVF goals
What's one piece of advice would you give a prospective patient of Natalie Crawford at Aspire Fertility Austin?
Listen and relax, Dr. Crawford makes you feel at home. So i wouldn’t freak out unless she ultimately Does. Put your complete trust in her 🙂
During treatment, were you treated like a number or a human with Natalie Crawford at Aspire Fertility Austin?
I had A consultation with another provider and he made me feel like a science experiment. Dr.Crawford didn’t she made me feel welcomed, answered all my questions gave me all her info and she even has a podcast and social media to connect with her clients. She made me feel like a friend and not a patient that she’s going to make money off of.
Describe the protocols Natalie Crawford used in your cycles at Aspire Fertility Austin and their degree of success.
Haven’t started my procedure yet. I’m waiting on blood results and this covid-19 to end
Describe your experience with the nursing staff at Aspire Fertility Austin.
I dont Remember her name but she answered all my questions as well and didn’t make me feel rushed at all.
Describe your experience with Aspire Fertility Austin.
Everyone is so welcoming, i went to a clinic that was welcoming but also made me feel like “pay up or walk out” and this clinic helped me and listened. And didn’t make me feel like a number at all. I feel they truly want me to achieve my goals
Describe the costs associated with your care under Natalie Crawford at Aspire Fertility Austin.
I’m still worried about cost. It’s quite pricey and My insurance doesn’t cover it. I’m trying to find the money to cover it
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Aspire Fertility Austin
Austin
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
5 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2017, Unknown Success
NPS
10
NPS
10
Age 34
Tubal Blockage
Black or African-American
Income $50K - $99K
4th of 4 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
She [Dr. Natalie Crawford] gave me an HSG to make sure...diagnostics was correct from the other doctors before giving me the info....removing my tubes because we were going to go through the IVF stages but they didn’t have in house finance and we wasn’t in a position to pay out of pocket all up front...When talking with her she discuss more of my options to take rather then the financial part which turn me off from other doctors even though it would be a big decision...i felt comfortable with her and everything she was saying.
[The nursing staff at Austin Fertility Center were] Very nice and informative. Always made follow up calls and given info when asked or needed. Make sure prescriptions where sent to pharmacy on time with no issues...They where very informative and attentive. Made sure i was comfortable and understood everything from the doctor. Only weakness was their wait time to see the Dr was long at times and they didn’t thane in house finances for many people to take advantage of.
How was your experience with Natalie Crawford at Austin Fertility Center?
She explained everything completely to me. Gave me example if i was confused. Very patient with me and my husband wasn’t pushy to get us in let us know it was when we was ready. Check on me through the time after appointment and surgery i had
What's one piece of advice would you give a prospective patient of Natalie Crawford at Austin Fertility Center?
Trust her process
During treatment, were you treated like a number or a human with Natalie Crawford at Austin Fertility Center?
When talking with her she discuss more of my options to take rather then the financial part which turn me off from other doctors even though it would be a big decision i felt comfortable with her and everything she was saying.
Describe the protocols Natalie Crawford used in your cycles at Austin Fertility Center and their degree of success.
She gave me an HSG to make sure my no diagnostics was correct from the other doctors before giving me the info. I had to take prenatal and i with through with removing my tubes because we were going to go through the IVF stages but they didn’t have in house finance and we wasn’t in a position to pay out of pocket all up front.
Describe your experience with the nursing staff at Austin Fertility Center.
Very nice and informative. Always made follow up calls and given info when asked or needed. Make sure prescriptions where sent to pharmacy on time with no issues.
Describe your experience with Austin Fertility Center.
They where very informative and attentive. Made sure i was comfortable and understood everything from the doctor. Only weakness was their wait time to see the Dr was long at times and they didn’t thane in house finances for many people to take advantage of.
Describe the costs associated with your care under Natalie Crawford at Austin Fertility Center.
18,000-20,000
10
Doctor
Natalie Crawford
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Austin Fertility Center
Austin
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
2 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5