Natalie Schultz

Chicago IVF

Rated 4.9
Strongly recommend: 15%Neutral: 23%Don't recommend: 62%4.9
15% strongly recommend
5 reviews
Humanity
6.3
6.3
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
7.3
7.3
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
2.4
2.4
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ Care
4
4
LGBTQ Care

Ratings of 1 indicate an unsatisfactory LGBTQ care.

Ratings of 10 indicate an excellent LGBTQ care.

Responsiveness
9
Excellent
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
Downstate Medical
Residency
Harvard/Beth Israel
Fellowship
U. of Texas - San Antonio

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Natalie Schultz works at

Chicago IVF
Rated 7.4
Strongly recommend: 50%Neutral: 26%Don't recommend: 24%7.4

At 5 offices

St. Charles
3310 W. Main St., Unit 175
St. Charles, IL 60175
866-483-2446
Munster
8840 Calumet Avenue
Munster, IN 46321
866-483-2446
Orland Park
10811 West 143rd Street
Orland Park, IL 60467
866-483-2446
Valparaiso
1610 Pointe Drive
Valparaiso, IN 46383
866-483-2446
Warrenville
28375 Davis Parkway
Warrenville, IL 60555
866-483-2446
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Explore Clinic

5 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
8
8
Age 33 - 34
1 IVF
Unexplained
Latinx
Consultant
Only Doc Seen
Neutral
Neutral
Success w/ Doc Too early to know
[Dr. Natalie Schultz] is very knowledgeable and did a lot to put us at ease while explaining potential outcomes. We only meet with her directly once and most appointments were with my nurse or the NP...We did Follistim with lupron trigger due to my high AMH and risk of OHSS...freeze all for embryos. We expected a lower egg retrieval number and were on the high end of that. Due to history of low male morphology, we did ICSI all and 5 made it to day 5 blast and freeze. We're very happy with the low symptoms and outcome. Transfer is delayed due to COVID-19
My only complaint [with Chicago IVF] is before retrieval, the surgical center sent instructions with medications to take. I was not prepared for the medications and had to call the emergency nurse for her to call in the prescription for the same day...It was hard to get an estimate before my treatment plan was finalized and the billing office wouldn't give a range until that and they looked at my insurance.
How was your experience with Natalie Schultz at Chicago IVF?
She's very knowledgeable and did a lot to put us at ease while explaining potential outcomes. We only meet with her directly once and most appointments were with my nurse or the NP. I don't feel the need to meet with her anymore since everything else is handled well.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Don't expect to meet with her often. You'll develop a better relationship with your nurse.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
I felt human because we talked in detail about our specific history. I think my husband felt ignored since everything was directed towards me. The nurse practitioner was very good.
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
We did Follistim with lupron trigger due to my high AMH and risk of OHSS. And freeze all for embryos. We expected a lower egg retrieval number and were on the high end of that. Due to history of low male morphology, we did ICSI all and 5 made it to day 5 blast and freeze. We're very happy with the low symptoms and outcome. Transfer is delayed due to COVID-19
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Lidia Edwards)
Love my nurse, I think she's compassionate and mostly on top of everything. My only complaint is before retrieval, the surgical center sent instructions with medications to take. I was not prepared for the medications and had to call the emergency nurse for her to call in the prescription for the same day.
Describe your experience with Chicago IVF.
Batch retrieval, schedule is on place which helps with planning. Dedicated nurse to call and email. They use eIVF so you have an internet dashboard, but I hadn't received some instructions and outcomes related to the surgical center
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
It was hard to get an estimate before my treatment plan was finalized and the billing office wouldn't give a range until that and they looked at my insurance. We were surprised by the cost of genetic testing since no one said it typically isn't covered by insurance. The genetic testing company bills insurance for $12,000.
What specific things went wrong at Chicago IVF?
  • Failed to call in prescriptions to pharmacy
  • Failed to convey critical information
Describe the specific things that went wrong at Chicago IVF.
As mentioned, the day before my retrieval, they sent instructions for medication that was never conveyed before and the medications weren't ordered in the pharmacy. The 24 hour emergency nurse was available and able to contact my pharmacy for same day pickup.
8
Doctor
Natalie Schultz
Humanity
Communication
Trustworthiness
Compassion
Explained risks
8
Clinic
Chicago IVF
Munster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
LGBTQ
Verified

This patient has provided documentation of treatment at this clinic.

2022, Unknown Success
5
8
Age 30
2 IVF
Donor Sperm
Tubal Blockage
Latinx
Income $0 - $49K
Teacher
LGBTQ
Doesn't Recommend
Neutral
Success w/ Doc Too early to know
Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple...I would have liked if [she] asked me and my wife...what we would have preferred and made us feel apart of the decisions for our IVF Cycle. Instead, we were told what we will be doing and when...the only time I have talked to [her] is my initial and follow up consultations...she explained everything very well and I ended the call with very optimistic feelings
The clinic [at Chicago IVF] is great! Very organized and updated with their information and coordination...Coordination between sperm bank and the clinic was phenomenal...Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple. Also, every time I go in the front desk staff or nurses just assume I have a husband...Nurses communicate very quickly and effectively...the only time I have talked to Dr. Schultz is my initial and follow up consultations
How was your experience with Natalie Schultz at Chicago IVF?
Natalie Schultz is an older woman who seems very knowledgeable. At my initial consultation she explained everything very well and I ended the call with very optimistic feelings. However, I would have liked if she asked me and my wife what our goals or expectations were during the consultation and maybe what we would have preferred and made us feel apart of the decisions for our IVF Cycle. Instead, we were told what we will be doing and when. We were somewhat okay with this since she is the doctor and we just assume she knows what’s best but it have been nice to ask for our input to see if it was doable.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Some advice I would give is to ask as many questions as you need to while you are in the room or on video with her because you probably won’t be able to talk to her directly or see her again until a procedure or next consultation.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
In person at appointments all the staff are friendly and welcoming. However, the treatment as a whole has felt like I am just a number. For example my transfer has been pushed back an entire month because there’s too many patients and I don’t fit in the schedule. Also the only time I have talked to Dr. Schultz is my initial and follow up consultations.
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
Overall all strategy was to move directly to IVF since my HSG was abnormal due to tubal blockage and I have never been pregnant in the 9 years of TTC on my own. IVF strategy was for an initially low protocol because of my age (29) and to avoid OHSS. After the first few days of stims levels were getting high so protocol changed to lower dosage. We ended up getting to retrieval after 8 days of stimming. 13 eggs retrieved, 11 mature, 10 fertilizer, ZERO blasts. Wasn’t given an explanation besides “they just filled out”. Will be beginning 2nd cycle soon.
How competent was Natalie Schultz at LGBTQ care?
Dr. Schultz has never talked to me about my partner or our goals as a lesbian couple. Also, every time I go in the front desk staff or nurses just assume I have a husband.
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Mary Rodriguez )
Amazing! Nurses communicate very quickly and effectively! I had a lot of concerns and questions and sent messages through the portal and always received a phone call shortly after to get my questions throughly answered.
Describe your experience with Chicago IVF.
The clinic is great! Very organized and updated with their information and coordination. However, at the orland office there was one time where I was told I had a balance and it was for a different patient. Not on the clinic but just that one coordinator but it was a bit embarrassing to be told I had an outstanding balance that was not true. Also I was going to pay the balance has I not looked at the invoice and saw procedures that I did not have.
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
Pre-testing, Downers grove and Orland Park offices are separate so the procedures done at downers grove I had to pay a $225 surgery fee each time (SHSG, HSG, egg retrieval, and transfer), medications.
Describe Natalie Schultz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Chicago IVF.
Haven’t gotten to a transfer but my clinic definitely has policies on eSET.
How competent was Chicago IVF at LGBTQ care?
Definitely respectful but not so sure about knowledgeable.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at Chicago IVF.
Coordination between sperm bank and the clinic was phenomenal, I didn’t have to do a thing.
5
Doctor
Natalie Schultz
Humanity
Communication
Frequency Seen
LGBTQ Care
Trustworthiness
Compassion
Explained risks
Adaptability
8
Clinic
Chicago IVF
Orland Park
Operations
Scheduling
Billing Department
Nursing Staff
LGBTQ Care
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unsuccessful
1
0
Age 36
2 IVF
Diminished Ovarian Reserve
European
Income $50K - $99K
Teacher
1st of 2 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
Dr. Schultz was nice and pleasant, but I only spoke to her three times. Once at my consultation, once at egg retrieval and once over the phone for a post op egg retrieval. Like I said before, I did not feel that she knew my case or was particularly invested in me. She did not know simple facts about me or my diagnosis after my egg retrieval and it did not make me feel comfortable in her ability to treat me. I felt like a number.
The monitoring appointments [at Chicago IVF] were convenient. They were first come, first served...[clinic error]My nurse had a huge issue with my medication and did not send it to WIN Fertility for approval, instead sending it straight to the pharmacy. By the time I realized the mistake, I needed the medication the next day and had it over nighted. This was a $4000.00 mistake. I did eventually get my money back, but it took over a month of a lot of calls
How was your experience with Natalie Schultz at Chicago IVF?
Dr. Schultz was nice and pleasant, but I only spoke to her three times. Once at my consultation, once at egg retrieval and once over the phone for a post op egg retrieval. Like I said before, I did not feel that she knew my case or was particularly invested in me. She did not know simple facts about me or my diagnosis after my egg retrieval and it did not make me feel comfortable in her ability to treat me. I felt like a number.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Be your own advocate. Research the proper IVF protocols for your diagnosis and push to try those protocols. I really feel that I was over suppressed by birth control and it seems they just throw everyone on birth control to get all their patients on the same schedule. It's like an assembly line.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
I felt like Dr. Shcultz did not even look at my information before or after egg retrieval. After my retrieval (in which all my follicles were gone), she came to talk with me and said "I guess you ovulated". It was very lax-a-daisy. Then she said "what was your AMH again?". What?!!! Shouldn't she know that or at least check before speaking to me?!
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
I did the Antagonist protocol. She never gave me a rationale for this protocol. This was my first go at IVF, so I did not know that this protocol is maybe not the best for a woman with diminished ovarian reserve. I think the birth control really over suppressed me.
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Lydia)
My nurse had a huge issue with my medication and did not send it to WIN Fertility for approval, instead sending it straight to the pharmacy. By the time I realized the mistake, I needed the medication the next day and had it over nighted. This was a $4000.00 mistake. I did eventually get my money back, but it took over a month of a lot of calls that I wouldn't have needed to make if she didn't make this mistake. What was particularly upsetting was that she would argue with me about the issue and insist that it was a fault of mine or WIN's instead of just helping me resolve the issue. After this, her attitude toward me was not great. I was often uncomfortable during my morning monitoring and really didn't want to go.
Describe your experience with Chicago IVF.
I can't think of any strengths of this clinic. I'm at a total loss. Their weaknesses are that they treat their patients as an assembly line, they are not well versed in diminished ovarian reserve, their financial coordinators give inaccurate information, and one of their nurses holds grudges.
Describe your experience with your monitoring appointments at Chicago IVF.
The monitoring appointments were convenient. They were first come, first served.
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
My insurance covered most.
Describe Natalie Schultz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Chicago IVF.
We did not get that far.
What specific things went wrong at Chicago IVF?
  • Failed to call in prescriptions to pharmacy
  • Lost paperwork
  • Lost appointments
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Lost results
  • Provided conflicting information
Describe the specific things that went wrong at Chicago IVF.
1. Lydia tried to cancel the "demonstration class" for IVF injections 2 hours before my appointment when I had already taken a half day at work. Then she could miraculously make my appointment, but tried to guilt trip me when I was there saying "don't mind my stomach growling, I didn't get to eat lunch". 2. At my baseline appointment she abruptly told me "oh you're cycle is going to be canceled. You have a cyst." during my ultrasound. I started crying and she said absolutely nothing to comfort me. It seemed inappropriate for her to even relay that information in that moment without the doctor reviewing it first. My cycle was not canceled 3. Her giant mess up with WIN Fertility costing me thousands of dollars and a bunch of hours on the phone that I did not have time for. 4. She lost paperwork. 5. Even after we moved on from Chicago IVF, we had problems with her. We paid $450 for my husband's infectious disease panel that she administered. We needed the results at our new clinic. She never did the Syphilis panel (which we paid out of pocket for). This means that we were allowed to go through with the whole cycle without having this test done, which, I believe, is illegal.
1
Doctor
Natalie Schultz
Humanity
Communication
Frequency Seen
Compassion
Explained risks
Adaptability
0
Clinic
Chicago IVF
Munster
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2020, Unknown Success
0
0
Age 34
1 IVF
1 Embryo Freezing
Male Factor
Unexplained
Black or African-American
Income $50K - $99K
Only Doc Seen
Doesn't Recommend
Doesn't Recommend
Success w/ Doc Too early to know
Dr. Shultz made a huge mistake during my first cycle there was a polyp that was detected but not removed prior to starting stims for retrieval which converted my cycle to a freeze all and devastated me at the very last minute...I feel as though it’s all about the money with her and not the happiness nor successful outcome of treatment for the patient .
I feel they [Chicago IVF clinic] are outdated with the clinical setting as well as the surgical center in regards to equipment and overall look of the place . I also feel the weakness is communication among the staff members and the embryo lab never answers the phone...Monitoring is done 3 days a week Monday Wednesday and Friday between the hours of 6:30 am - 10am..
How was your experience with Natalie Schultz at Chicago IVF?
Dr. Shultz made a huge mistake during my first cycle there was a polyp that was detected but not removed prior to starting stims for retrieval which converted my cycle to a freeze all and devastated me at the very last minute. I’m in my second cycle currently which is a freeze all because she still has not removed the polyp at all. I feel as though it’s all about the money with her and not the happiness nor successful outcome of treatment for the patient .
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
Do your research and seek other options if available
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
I felt as though I was just in a batch of women that were being rotated in and out the door . Promises were made and never kept . So many mistakes were made during the first cycle which canceled out my initial transfer .
Describe the protocols Natalie Schultz used in your cycles at Chicago IVF and their degree of success.
For my first cycle I was on follistim 100 units morning , follistim 100 units nightly, menopur 37.5 units nightly triggered with ovidrel resulted in 5 mature eggs retrieved 4 fertilized 1 embryo frozen.
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Elena Olivieri )
Elena is an awesome nurse I couldn’t have gotten a better nurse . She’s on top of things and makes sure your comfortable the entire process. Very knowledgeable and reassuring. Elena is the only reason I am still using Chicago Ivf I would of left if it wasn’t for Elena !
Describe your experience with Chicago IVF.
I feel they are outdated with the clinical setting as well as the surgical center in regards to equipment and overall look of the place . I also feel the weakness is communication among the staff members and the embryo lab never answers the phone.
Describe your experience with your monitoring appointments at Chicago IVF.
Monitoring is done 3 days a week Monday Wednesday and Friday between the hours of 6:30 am - 10am . Those are your only options for monitoring.
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
$670 embryo Cryopreservation $377 Sperm Cryopreservation $2000 medications $2700 Ivf cycle cost not including above
Describe Natalie Schultz's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Chicago IVF.
N/a
What specific things went wrong at Chicago IVF?
  • Failed to order appropriate test
  • Failed to send your chart to another clinic
  • Failed to inform you of changes in protocol
  • Provided conflicting information
  • Canceled a cycle due to clinic error
Describe the specific things that went wrong at Chicago IVF.
They have ordered my meds but increased dosages resulting in myself not having enough medication for the entire cycle . I have also had and entire cycle canceled due to a previous nurse Natalie that did not get me on the schedule as instructed by h to e doctor which pushed me back 30 days in treatment.
0
Doctor
Natalie Schultz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
0
Clinic
Chicago IVF
Orland Park
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2021 - 2022, Unknown Success
10
10
Age 33 - 34
2 IUI
Endometriosis
Uterine Fibroids
Black or African-American
Income $50K - $99K
Entrepreneur
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Schultz is very knowledgeable. She was confident in the best way which was reassuring to us as we travel this journey. She is sweet and so kind. She lets us ask questions without making us feel silly for asking...She is amazing. Sweet but straight forward too. Knowledgeable and confident in what she knows and practices...You are in the best capable hands. Just trust the process...Fertility anything without insurance is COSTLY. Each IUI is $1300
[Chicago IVF] Clinic is nice and very clean. Could maybe use an update but that’s definitely not a deal breaker for us. They are organized and keep things orderly which is a big deal to me. They are great. We did have a small issue with billing at one point but got resolved...Organized. Sweet. And wonderful staff. They are amazing at what they do and make you feel like family...Fertility anything without insurance is COSTLY. Each IUI is $1300
How was your experience with Natalie Schultz at Chicago IVF?
Dr. Schultz is very knowledgeable. She was confident in the best way which was reassuring to us as we travel this journey. She is sweet and so kind. She lets us ask questions without making us feel silly for asking.
What's one piece of advice would you give a prospective patient of Natalie Schultz at Chicago IVF?
You are in the best capable hands. Just trust the process.
During treatment, were you treated like a number or a human with Natalie Schultz at Chicago IVF?
She is amazing. Sweet but straight forward too. Knowledgeable and confident in what she knows and practices.
Describe your experience with your nurse at Chicago IVF. (Assigned nurse: Angela )
Organized. Sweet. And wonderful staff. They are amazing at what they do and make you feel like family.
Describe your experience with Chicago IVF.
Clinic is nice and very clean. Could maybe use an update but that’s definitely not a deal breaker for us. They are organized and keep things orderly which is a big deal to me. They are great. We did have a small issue with billing at one point but got resolved.
Describe the costs associated with your care under Natalie Schultz at Chicago IVF.
Fertility anything without insurance is COSTLY. Each IUI is $1300
10
Doctor
Natalie Schultz
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
10
Clinic
Chicago IVF
Valparaiso
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources