Neil Chappell

Fertility Answers

Rated 9.8
Strongly recommend: 100%9.8
100% strongly recommend
12 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
9.1
9.1
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.7
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U of Texas
Residency
U of Alabama
Fellowship
Baylor

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
doctor available by personal cell phone
doctor available by personal cell phone
Neil Chappell works at

Fertility Answers
Rated 8.8
Strongly recommend: 77%Neutral: 9%Don't recommend: 14%8.8

At 1 office

Baton Rouge
500 Rue de la Vie
Baton Rouge, LA 70817
(225) 467-2229
Explore Clinic

12 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2022, Unknown Success
NPS
9
NPS
9
Age 36 - 39
3 IVF
Diminished Ovarian Reserve
Unexplained
European
Income $200K - $499K
1st of 2 Docs
1 IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chappell is a very compassionate doctor. He truly gets to know each of his patients and seems genuinely invested in their well-being...he has committed to sticking with us, adjusting course when needed, and seeing us through to each outcome (for better, or for worse). He stays very up-to-date on the latest research and, when warranted, tries to apply the latest research to his practice.
Fertility Answers seems to have a small patient to staff to ratio, which allows for more personalized attention. They are very efficient and open early so that you can do your scans and bloodwork before going into work. I also appreciate that they do not try to "batch" their patients (e.g., synch up everyone's cycles using birth control so that the clinic can do retrievals and transfers on specific weeks). Instead, they go by your natural cycle, which I always appreciated.
How was your experience with Neil Chappell at Fertility Answers?
Dr. Chappell is a very compassionate doctor. He truly gets to know each of his patients and seems genuinely invested in their well-being. While our road has been long, and we still are not at the end of our journey, he has committed to sticking with us, adjusting course when needed, and seeing us through to each outcome (for better, or for worse). He stays very up-to-date on the latest research and, when warranted, tries to apply the latest research to his practice.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Be honest with him about any doubts or issues you have. He is very committed to creating a plan that is co-created between he and his patients. Do your research and bring it to him. He is very open to reading anything you bring him and discussing it with you. So, do not feel "pushy" or "over the top" with him- he is very open to suggestions and working WITH you, not just FOR you.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell truly gets to know his patients, and develops a very good rapport with them. I feel very at ease and comfortable talking with him, and through all of our disappointments, I feel as though he has been equally sad with us.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
Throughout each of my 3 egg retrievals, Dr. Chappell adjusted the protocol until we found the strategy for my body. Our retrievals were successful in that we did obtain PGT normal embryos during each cycle despite my being of advanced maternal age and having low AMH levels. With regards to the transfers, he did conduct an ERA after my first transfer with a 5AA PGT normal embryo resulted in negative pregnancy test. We did discover that I was pre-receptive and he adjusted my protocol for my next frozen transfer (adding in extra hours of progesterone prior to transfer). The 2nd FET resulted in a chemical pregnancy. Dr. Chappell then conducted a laproscopic hystoscopy to rule out endometriosis. While endometriosis was ruled out, he did discover a small uterine septum, which he repaired. Our 3rd FET again resulted in a chemical pregnancy. At that point, Dr. Chappell was at a loss. We did consult other doctors at that point (Dr. Chappell even gave us the names of others to consult, which I thought was very professional and kind of him). We did do another egg retrieval with another doctor, but returned back to Dr. Chappell after a transfer cycle was cancelled with another doctor. For our 4th FET, Dr. Chappell altered our protocol and used a letrozole protocol and no exogenous estrogen. The transfer was not successful (negative pregnancy test). While we have not been successful yet, I do feel that Dr. Chappell has been open to altering our protocol each time to try to achieve results.
Describe your experience with the nursing staff at Fertility Answers.
The nursing staff at Fertility Answers are one of the reasons we returned to this clinic after leaving for a second opinion. They call you back very quickly when you leave a message, they help you find better deals on medications, they advocate for you with the pharmacies, they take their time and explain all of the medications to you and how to administer them, and they seem genuinely sad when your cycle is not successful.
Describe your experience with Fertility Answers.
Fertility Answers seems to have a small patient to staff to ratio, which allows for more personalized attention. They are very efficient and open early so that you can do your scans and bloodwork before going into work. I also appreciate that they do not try to "batch" their patients (e.g., synch up everyone's cycles using birth control so that the clinic can do retrievals and transfers on specific weeks). Instead, they go by your natural cycle, which I always appreciated.
Describe your experience with your monitoring appointments at Fertility Answers.
All of my monitoring appointments could be scheduled at my convenience, between the hours of 7:30AM- 1PM. They always seemed pretty open and willing to work with my schedule.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Egg retrieval cycles cost about $10,000 (not including medications). Frozen transfer cycles cost about $2,500 (not including medications).
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
Dr. Chappell prefers single embryo transfer when transferring PGT normal embryos. However, on our 4th FET he did transfer 2 PTG normal, but low morphology, embryos for us, considering my long history of failed transfers and chemical pregnancies. So, I think he is open to single and multiple transfers depending on the specific case and medical history of the patient.
9
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
9
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
2 IVF
PCOS
Prefer not to answer
Engineer
1st of 2 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Chappell has excellent bed-side manner and kept us informed throughout the entire IVF process (initial consultation, egg retrievals, embryo transfers, etc.). In particular, we appreciated his sympathy during this difficult process, as it took 5 embryo transfers before a successful pregnancy. He worked with us each time to modify the plan to ensure the best result. In addition, we appreciated his positive attitude and genuine support....
They [nurses at Fertility Answers] were highly organized and quickly responded to calls/portal messages. Often I did feel rushed when I had questions and would have appreciated more care/compassion...There have been a few instances where medications were unclear (e.g. refrigeration required/not required for medicine, timing/dose of antibiotics on prescription vs. verbal instruction).
How was your experience with Neil Chappell at Fertility Answers?
Dr. Chappell's greatest strengths are his care, compassion, and intellect. He was very sympathetic throughout the process...it took us 5 embryo transfers before a successful pregnancy. We had full trust in his judgement as he thoroughly explored all options and made sure we had the highest probability for success based on proven studies/medications tailored to our specific case. Dr. Chappell can improve his communication by being more clear/specific on upcoming medical procedures/medication recommendations. For example, we didn't realize that the blood thinners would be an additional shot (vs. oral medication) or that he had changed his recommendation to single (vs. double) embryo transfer.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Highly recommend Dr. Chappell!
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell has excellent bed-side manner and kept us informed throughout the entire IVF process (initial consultation, egg retrievals, embryo transfers, etc.). In particular, we appreciated his sympathy during this difficult process, as it took 5 embryo transfers before a successful pregnancy. He worked with us each time to modify the plan to ensure the best result. In addition, we appreciated his positive attitude and genuine support.
Describe your experience with the nursing staff at Fertility Answers.
All of Dr. Chappell's nurses were very good (Simone, Caroline, and Holly). They were highly organized and quickly responded to calls/portal messages. Often I did feel rushed when I had questions and would have appreciated more care/compassion.
Describe your experience with Fertility Answers.
Clinic seems to be overall well organized (check-in, check-out, labs, after hours telephone service, etc.). I would highly recommend selecting Dr. Chappell for fertility treatment as my experiences with Dr. Storment and Dr. Conway were not as positive...often abrupt/unsympathetic when they returned after hours calls for post-egg retrieval pain and medication clarifications.
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
Strongly preferred single embryo transfer to reduce risk of multiple pregnancies resulting in a high-risk pregnancy.
What specific things went wrong at Fertility Answers?
  • Failed to inform you of changes in protocol
  • Provided conflicting information
Describe the specific things that went wrong at Fertility Answers.
There have been a few instances where medications were unclear (e.g. refrigeration required/not required for medicine, timing/dose of antibiotics on prescription vs. verbal instruction). Also, during one embryo transfer, we changed from double to single embryo transfer at last minute due to miscommunication on recommendation.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
4 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
4 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
4 of 5
Educational Resources
6 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 33 - 34
2 IUI
Tubal Blockage
Unexplained
Latinx
Income $100K - $199K
Lawyer
Strongly Recommends
Strongly Recommends
Successful
Dr. Chappell always went over and above to make sure we felt cared for and that he was 100% involved in our treatment...He knew that I had done a lot of research prior to starting treatment, and he was not bothered by my litany of questions...He always worked with us, listened to our desires, and did the best he could to meet them. He also was very direct, which I appreciated.
[the Fertility Answers nurses] were all wonderful, knowledgeable, and incredibly responsive when we called the office...Very organized, and I love that most things can be done through the patient portal as well (intake forms, lab results), etc. They were great about being upfront about costs, and all staff was very responsive. We also were seeing them during the very start of the COVID pandemic, and were impressed with how quickly they put sanitation protocols in place.
How was your experience with Neil Chappell at Fertility Answers?
He is incredibly thorough and compassionate. He knew that I had done a lot of research prior to starting treatment, and he was not bothered by my litany of questions because of my many consultations with Dr. Google. He always worked with us, listened to our desires, and did the best he could to meet them. He also was very direct, which I appreciated.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
N/A
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell always went over and above to make sure we felt cared for and that he was 100% involved in our treatment. There were many examples of this, but here is the one I always tell when I’m personally recommending him. During the letrozole portion of our first TI cycle, our son broke his leg, and in our rush to get him to the hospital, I completely forgot to grab any of my medication. When I finally remembered at 3am that I had forgotten to take my bedtime dose, I frantically called Fertility Answers’ after hours number because I remembered the nurse saying that it needed to be taken at the exact same time every day. I was freaking out thinking I had completely blown this cycle. The on-call nurse said they would send a message to my doctor. I fully expected not to hear back from him until later that day during normal business hours, or for one of his nurses to call me since it was just a medication question. But I was shocked when Dr. Chappell personally called me back within an hour or so to first, ask how our son was doing, and second, to reassure me that it would be okay to take my letrozole a little late. When I went in for my follicle scan a little over a week later, the first question out of his mouth was to ask how our son was doing. Unfortunately, that cycle was not successful for us, but it was Dr. Chappell’s many gestures like this one that kept us going, and we KNEW we were definitely not just another number to him. When we finally got pregnant with our little girl, our graduation day was bittersweet because we were very sad to leave Dr. Chappell and the wonderful staff at Fertility Answers Baton Rouge. Our time with them was fairly brief in the grand scheme of fertility struggles (1 TI cycle, and 2 IUI cycles), but we always felt like the most important patients there.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
I came to him after several months of treatment with my OB first. We had done an hsg (where we learned one of my tubes was blocked), and so we tried two clomid cycles after that. When those failed we started with Dr. Chappell. He suggested we start with letrozole IUI w/ trigger, given my blocked tube, but was open to our request to try TI with a different stimulation medication first. He also ran bloodwork and discovered that my thyroid was slightly under functioning, so I began synthroid treatment after that. When our TI was unsuccessful, we moved on to IUI, and had success with our 2nd attempt.
Describe your experience with the nursing staff at Fertility Answers.
They were all wonderful, knowledgeable, and incredibly responsive when we called the office. This was such a change from my experience with my OB’s office.
Describe your experience with Fertility Answers.
Very organized, and I love that most things can be done through the patient portal as well (intake forms, lab results), etc. They were great about being upfront about costs, and all staff was very responsive. We also were seeing them during the very start of the COVID pandemic, and were impressed with how quickly they put sanitation protocols in place.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Around $800 per TI cycle (excluding meds) Around $1500 per IUI (excluding meds)
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
N/A
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2020, Successful
NPS
10
NPS
10
Age 35
2 IUI
Anovulation
PCOS
European
Income $50K - $99K
Professor
Strongly Recommends
Strongly Recommends
Successful
Dr. Chappell has a way of explaining things so that you understand even the most complicated of procedures or processes. He is supportive, always ready to ease the nerves, and makes sure to answer all questions before you are done...Ask questions because he is so knowledgeable! Even if you think it is a silly question, he really wants to make sure you understand all of what is going on.
My primary nurse, as well as any staff we interacted with, was nothing short of amazing. They root for you every step of the way and are so attentive to your concerns...FertilityAnswers of Baton Rouge has a way of making something so scary seem so comfortable. From the environment, to interactions with everyone, you can’t help but walk out of there with hope. They are on top of returning calls and messages, and they are very organized. I never felt like I was just a patient here.
How was your experience with Neil Chappell at Fertility Answers?
Dr. Chappell has a way of explaining things so that you understand even the most complicated of procedures or processes. He is supportive, always ready to ease the nerves, and makes sure to answer all questions before you are done.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Ask questions because he is so knowledgeable! Even if you think it is a silly question, he really wants to make sure you understand all of what is going on.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell doesn’t sugar coat things, but he also doesn’t talk to you like you’re just a patient. He is kind and supportive, and he is always encouraging every step of the way.
Describe your experience with your nurse at Fertility Answers. (Assigned nurse: Colleen )
My primary nurse, as well as any staff we interacted with, was nothing short of amazing. They root for you every step of the way and are so attentive to your concerns.
Describe your experience with Fertility Answers.
FertilityAnswers of Baton Rouge has a way of making something so scary seem so comfortable. From the environment, to interactions with everyone, you can’t help but walk out of there with hope. They are on top of returning calls and messages, and they are very organized. I never felt like I was just a patient here.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Initial consultation is $350, but it is applied toward cost of any procedures. They try to run things through insurance as much as possible. Our insurance did not cover infertility treatment so everything was out of pocket: HSG (approx $600); IUI with letrozole (approx $1000) (did not include cost of meds); IUI with letrozole and FSH (approx $1600) (did not include cost of meds); there were also lab fees associated with IUI - about $200 each time.
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
N/A
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 24 - 25
1 IUI
Unexplained
European
Income $50K - $99K
2nd of 2 Docs
4 IUI With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Neil Chappell] wanted to do the cycle with just a little bit of medication to see how my body works before we did a full cycle of follistim. I appreciated he was trying to be cost efficient while still working to get me pregnant...saw me at every appointment and took time to explain what he wanted to see happen and what my body was actually doing... clearly cares about his patients. He was quick to take tension out of the room when he could tell I was nervous. He made a special appointment to meet with me right before the end of the year before our insurance started over. He was very willing to work with me and listen to suggestions about my course of care.
[The nurses at Fertility Answers] were okay. I had to ask questions to get an answer they weren’t informative without me asking a lot. They also don’t leave voicemails which is difficult when I miss a call from them and I don’t know what it’s reguarding. I work full time so answering the phone isn’t always easy...I LOVE how quickly all test results go into their patient portal. The portal is so helpful to look back at and help me to formulate additional questions for future appointments. I think the nurses over all could do better communicating with patients. I also think patients should double check insurance coverage first because they got ours wrong and I had to inform them we were covered.
How was your experience with Neil Chappell at Fertility Answers?
Dr. Chappell clearly cares about his patients. He was quick to take tension out of the room when he could tell I was nervous. He made a special appointment to meet with me right before the end of the year before our insurance started over. He was very willing to work with me and listen to suggestions about my course of care.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
he Is very young but knowledgeable
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Neil saw me at every appointment and took time to explain what he wanted to see happen and what my body was actually doing.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
5 days of letrazole 2 times a day, 3 days of 50 follistim and then 5000 HCG trigger. He wanted to do the cycle with just a little bit of medication to see how my body works before we did a full cycle of follistim. I appreciated he was trying to be cost efficient while still working to get me pregnant.
Describe your experience with the nursing staff at Fertility Answers.
They were okay. I had to ask questions to get an answer they weren’t informative without me asking a lot. They also don’t leave voicemails which is difficult when I miss a call from them and I don’t know what it’s reguarding. I work full time so answering the phone isn’t always easy.
Describe your experience with Fertility Answers.
I LOVE how quickly all test results go into their patient portal. The portal is so helpful to look back at and help me to formulate additional questions for future appointments. I think the nurses over all could do better communicating with patients. I also think patients should double check insurance coverage first because they got ours wrong and I had to inform them we were covered.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Iui is $1700 however I have insurance coverage for ultrasounds and blood work. I don’t know exact out of pocket I paid
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
3 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2019, Successful
NPS
10
NPS
10
Age 28
PCOS
European
Income $50K - $99K
Nurse or HC Services
IUI With Other Docs
Strongly Recommends
Strongly Recommends
Successful
I felt very comfortable and at ease as soon as Dr. Chappell began discussing my case. He is very intelligent and did a good job being honest about our chances to conceive with and without medical help. He did so in a way that was not hard but not sugar coating the truth.... Dr. Chappell was the first doctor who really took the time to explain what PCOS is, and how it can be treated. He also suggested glucose testing as most women with PCOS are insulin resistant. He then explained all the different options we can use to get pregnant and why or why not certain treatments would or would not work for us.
I think a strength of the clinic [FertilityAnswers] is they show how much they truly care. I felt very comfortable each time I visited the clinic. The nursing staff is very personable and the receptionist are so friendly. They make visiting the clinic stress free.... The nursing staff was extremely friendly and helpful with any and all questions I had. They took their time in answering all my questions and the made a big effort set up my appointments around my work schedule
How was your experience with Neil Chappell at Fertility Answers?
I felt very comfortable and at ease as soon as Dr. Chappell began discussing my case. He is very intelligent and did a good job being honest about our chances to conceive with and without medical help. He did so in a way that was not hard but not sugar coating the truth.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Be confident in knowing Dr Chappell will take care you to the best of his ability.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell took his time explaining his thoughts and answers. He looked at me and sincerely apologized for my loss when we discussed my miscarriage. It meant a lot that he showed concern and didn’t give the typical doctor response in saying my did what it was suppose to do.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
Dr. Chappell was the first doctor who really took the time to explain what PCOS is, and how it can be treated. He also suggested glucose testing as most women with PCOS are insulin resistant. He then explained all the different options we can use to get pregnant and why or why not certain treatments would or would not work for us. We have not begun treatment for IVF yet, because Dr. Chappell encouraged my husband and I to look at all our options and make a decision together. We’ve decided, our next appointment with Dr. Chappell will be about beginning the IVF process.
Describe your experience with the nursing staff at Fertility Answers.
The nursing staff was extremely friendly and helpful with any and all questions I had. They took their time in answering all my questions and the made a big effort set up my appointments around my work schedule as best as they could.
Describe your experience with Fertility Answers.
I think a strength of the clinic is they show how much they truly care. I felt very comfortable each time I visited the clinic. The nursing staff is very personable and the receptionist are so friendly. They make visiting the clinic stress free. At this time, I do not know of any weaknesses.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Dr. Chappell suggested to my OBGYN that I see him for a FREE consultation. The receptionist answered all the questions I had for future visits and how payments work. They are very understanding and know how troublesome the expenses can be. They were reassuring and helped to inform me as best they could to help prepare for future costs.
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
I have not discussed with Dr. Chappell yet.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
4 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018, Consult
NPS
10
NPS
10
Age 31
Recurrent Pregnancy Loss
Unexplained
Prefer not to answer
Income $100K - $199K
2nd of 2 Docs
3 Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Neil Chappell] has great bedside manner and is an excellent listener... truly has a passion for what he does and wants to make sure that you are well informed...he did go over our options in detail. He explained to us what our labs were and how to go forward to get the best results. He told us that IUI is a good option for us, but that we are great candidates for IVF... When going through testing to find out why we had lost two babies and have had a hard time conceiving, he took the time to really investigate our issues to find the root issue. He is that doctor that will take a few minutes to first connect with you on a personal level before discussing the tougher issues.
Dr. Chappell [at Fertility Answers] has an initial $250 consultation fee. When we got our workup with him, the office gave us a handout of the general fees for IUI and IVF including labs, meds, etc to give us an idea of our fees if we chose to go forward...We have yet to find any weaknesses with Dr. Chappell's office. We have always had an easy time getting an appointment with him and have never had a bad experience at his office. The office is located in the new Woman's Hospital so the offices are all new and state of the art. Fertility Answers is truly group of wonderful people who pride themselves on helping others.
How was your experience with Neil Chappell at Fertility Answers?
Dr. Neil Chappell is a wonderful doctor! He has great bedside manner and is an excellent listener. When we first met him, he was a fellow under our doctor at Baylor in Houston and we immediately knew that he was a good fit for our fertility issues. Our RE in Houston knew that Dr. Chappell would be moving to Baton Rouge soon (which is where we live also) so he released our care to Dr. Chappell. We can say with certainty that that was a blessing because Dr. Chappell is such an amazing doctor.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
The best advice we can give is for them to be open and make sure to ask questions, no matter how silly they seem. Dr. Chappell truly has a passion for what he does and wants to make sure that you are well informed.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell is one of the kindest and most personable doctors that we have ever known. When going through testing to find out why we had lost two babies and have had a hard time conceiving, he took the time to really investigate our issues to find the root issue. He is that doctor that will take a few minutes to first connect with you on a personal level before discussing the tougher issues.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
We have not started any protocols with Dr. Chappell yet, but he did go over our options in detail. He explained to us what our labs were and how to go forward to get the best results. He told us that IUI is a good option for us, but that we are great candidates for IVF.
Describe your experience with the nursing staff at Fertility Answers.
From the nursing staff to the front office staff, everyone was so pleasant and seemed happy to be there. We have dealt with several ladies when there and each one spent time making sure our questions were answered.
Describe your experience with Fertility Answers.
We have yet to find any weaknesses with Dr. Chappell's office. We have always had an easy time getting an appointment with him and have never had a bad experience at his office. The office is located in the new Woman's Hospital so the offices are all new and state of the art. Fertility Answers is truly group of wonderful people who pride themselves on helping others.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Dr. Chappell has an initial $250 consultation fee. When we got our workup with him, the office gave us a handout of the general fees for IUI and IVF including labs, meds, etc to give us an idea of our fees if we chose to go forward.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
2 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
4 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unknown Success
NPS
10
NPS
10
Age 33 - 34
1 IUI
Diminished Ovarian Reserve
European
Other
Income $100K - $199K
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Doctor Chappell will call you or message you in the portal in a timely manner as well! He’s very real and kind to us. ... We were always treated like a good friend to him! ... First consult we did blood work and scans found out that my amh was very low! He asked about how many kids we wanted and he told us Which was our best option. ... He was very kind and very personable.
They [FertilityAnswers] are a very good team and they all work together even the front desk. They all help each other out. All very compassionate! Always get an appointment within days and if u need something ASAP they will find a way to get you in! ... We loved everything about this clinic the nurses go above and beyond to answer our questions in the patient portal. They call back in a very timely manner.
How was your experience with Neil Chappell at Fertility Answers?
We loved everything about this clinic the nurses go above and beyond to answer our questions in the patient portal. They call back in a very timely manner. Doctor Chappell will call you or message you in the portal in a timely manner as well! He’s very real and kind to us. Would recommend him to anyone for sure!!
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Best doctor i have seen by far!
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
He was very kind and very personable. We were always treated like a good friend to him! Would recommend him to everyone! Wish all my primary care doctors were as good as he was to us!
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
First consult we did blood work and scans found out that my amh was very low! He asked about how many kids we wanted and he told us Which was our best option.
Describe your experience with the nursing staff at Fertility Answers.
They were wonderful very compassionate.
Describe your experience with Fertility Answers.
They are a very good team and they all work together even the front desk. They all help each other out. All very compassionate! Always get an appointment within days and if u need something ASAP they will find a way to get you in!
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
We had some coverage through our insurance. They stuff we didn’t have coverage for was much more reasonable than friends with other doctors in the areas!
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
We have not discussed that.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019, Unknown Success
NPS
10
NPS
10
Age 29
Male Factor
Recurrent Pregnancy Loss
European
Income $50K - $99K
Sales Representative
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
Dr. Chappell treats us with great care. he takes time to explain, always makes us feel important and lets us know every option. HE makes you feel like you are important to him. And he takes the time to continue to educate himself on the best possible solutions.... Bring Dr. Chappell all of the information available about your journey. He wants to investigate every piece of the puzzle.
The nursing staff [FertilityAnswers] is welcoming, encouraging and informative....The clinics strengths include: they are all informative, the place is clean, up to date. The clinics weaknesses include: the staff knowing what not to say, sometimes they have said a little too much....Cost were high because my insurance does not cover most of it. But consultations and blood works specials were helpful.
How was your experience with Neil Chappell at Fertility Answers?
Dr. Chappell treats us with great care. he takes time to explain, always makes us feel important and lets us know every option. HE makes you feel like you are important to him. And he takes the time to continue to educate himself on the best possible solutions.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
Bring Dr. Chappell all of the information available about your journey. He wants to investigate every piece of the puzzle.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr. Chappell greets you like a friend. He explains everything fully and takes time to make sure you are okay emotionally and physically. He is willing to call you personally and also helps in whatever way he can.
Describe your experience with the nursing staff at Fertility Answers.
The nursing staff is welcoming, encouraging and informative.
Describe your experience with Fertility Answers.
The clinics strengths include: they are all informative, the place is clean, up to date. The clinics weaknesses include: the staff knowing what not to say, sometimes they have said a little too much.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Cost were high because my insurance does not cover most of it. But consultations and blood works specials were helpful.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
4 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Successful
NPS
10
NPS
10
Age 36 - 37
1 IVF
Endometriosis
Tubal Blockage
Uterine Fibroids
Unexplained
Other
Income $50K - $99K
Strongly Recommends
Strongly Recommends
Successful
Dr Chappell was very thorough on every procedure and process that I went through. He has excellent bedside manner and is an amazing doctor...He was very thorough and explained every detail and procedure that I went through. And was honest with me about lowering my a1c before we proceed with transferring our embryo for best optimal chances.
Very welcoming environment [at Fertility Answers], Very helpful. Always answered any questions I had. Excellent staff. Resourceful information as well. 10/10 would Recommend to someone walking through this journey. Thank you fertility answers for an amazing office...Dr Chappell was very thorough on every procedure and process that I went through. He has excellent bedside manner and is an amazing doctor.
How was your experience with Neil Chappell at Fertility Answers?
He was very thorough and explained every detail and procedure that I went through. And was honest with me about lowering my a1c before we proceed with transferring our embryo for best optimal chances.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
He’s honest, sincere and really wants the best for his patients.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
Dr Chappell was very thorough on every procedure and process that I went through. He has excellent bedside manner and is an amazing doctor.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
HSG, tubal ligation as part of the process to move forward with IVF bc of my tube being damaged and best overall success of implanting.
Describe your experience with Fertility Answers.
Very welcoming environment, Very helpful. Always answered any questions I had. Excellent staff. Resourceful information as well. 10/10 would Recommend to someone walking through this journey. Thank you fertility answers for an amazing office
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Pre genetic testing for my spouse. HSG. Egg retrieval, labs, anesthesia for retrieval.
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
3 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2019 - 2020, Unknown Success
NPS
10
NPS
10
Age 28 - 29
4 IUI
Unexplained
Native American
Income $100K - $199K
Nurse or HC Services
2nd of 2 Docs
IVF With Other Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
He [Dr. Neil Chappell] is super compassionate. Always give detailed explanations backed up by studies. Always in the clinic. Will stop and say hello even when you’re there just for bloodwork. Overall fantastic doctor! Full of passion for the work he does!...He is not a fan of multiple embryo transfers. Even after having 2 failed PGS tested...Letrazole for IUIs with Pregnyl for trigger Menopur, Ganirilex, Follistim for stim for egg retrieval Estrace and injectable progesterone for transfers
Great at getting back to you in a timely manner! They’re organized. The staff if friendly. They went through a major staff change which I was sad about because I was used to to the previous people but everyone is friendly and caring!...He [Dr. Neill Chappell] is not a fan of multiple embryo transfers....
How was your experience with Neil Chappell at Fertility Answers?
He is super compassionate. Always give detailed explanations backed up by studies. Always in the clinic. Will stop and say hello even when you’re there just for bloodwork. Overall fantastic doctor! Full of passion for the work he does!
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
You won’t want to see anyone else after having him as a doctor!
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
The most compassionate doctor I have ever met!
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
Letrazole for IUIs with Pregnyl for trigger Menopur, Ganirilex, Follistim for stim for egg retrieval Estrace and injectable progesterone for transfers
Describe your experience with Fertility Answers.
Great at getting back to you in a timely manner! They’re organized. The staff if friendly. They went through a major staff change which I was sad about because I was used to to the previous people but everyone is friendly and caring!
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
We had insurance coverage of 50%
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
He is not a fan of multiple embryo transfers. Even after having 2 failed PGS tested
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
5 of 5
Educational Resources
7 of 5
2019 - 2020, Unsuccessful
NPS
10
NPS
10
Age 40 - 41
2 IUI
Male Factor
Tubal Blockage
Recurrent Pregnancy Loss
European
Income $0 - $49K
Strongly Recommends
Strongly Recommends
Unsuccessful
He [Dr.Neil Chappell] treated me like a human and very down to earth. Speaks to us like family and makes us understand and takes all or how ever many questions...We used clomid and progesterone and no reactions...He will only do single embryo transfer bc [double embryo transfer] puts the patient at high risk...He takes his time with us and cares about us...
[nurse of Fertility Answers] is very patient with me and always returns my calls right back and always explains everything to me...[finances used] Loan or out of pocket...He [Dr.Chappell] treated me like a human and very down to earth. Speaks to us like family and makes us understand and takes all or how ever many questions like we are not rushed
How was your experience with Neil Chappell at Fertility Answers?
Neil is a wonderful doctor that makes us feel so comfortable and cared for. He takes his time with us and cares about us. He is the best doctor I have ever met. Makes us feel like family. He explains everything so clearly and makes us understand everything.
What's one piece of advice would you give a prospective patient of Neil Chappell at Fertility Answers?
If you want the best care and feel comfortable like your his own family to look no further than Neil Chappell . You won't find a better doctor bc he has patience and takes his time with us.
During treatment, were you treated like a number or a human with Neil Chappell at Fertility Answers?
He treated me like a human and very down to earth. Speaks to us like family and makes us understand and takes all or how ever many questions like we are not rushed sat all. He always wants the best for his patients and really cares for us. He makes us feel loved for cared for and like we are comfortable like in our own home. He is the best doctor out of any doctors I have ever been too.
Describe the protocols Neil Chappell used in your cycles at Fertility Answers and their degree of success.
We used clomid and progesterone and no reactions. He gives me exactly what I need to make a positive result
Describe your experience with your nurse at Fertility Answers. (Assigned nurse: Carolyn Porter)
She is very patient with me and always returns my calls right back and always explains everything to me to a t. She is amazing
Describe your experience with Fertility Answers.
A great clinic and great atmosphere to be in. Very quiet and relaxing and you may feel nervous at first but once you walk in it all goes away with the overall love and caring team they have. They are very good at what they do and have a nice clean clinic.
Describe the costs associated with your care under Neil Chappell at Fertility Answers.
Loan or out of pocket
Describe Neil Chappell's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Fertility Answers.
He will only do single embryo transfer bc it put the patient at high risk
10
Doctor
Neil Chappell
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
Fertility Answers
Baton Rouge
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5