Verified
This patient has provided documentation of treatment at this clinic.
2022, Successful
Dr. Yoder was very personable, warm, and kind. She was very professional and detail-oriented. Dr. Yoder was available to talk over the phone when needed, and she was available at all my appointments. She took the time to understand (and remember) all aspects of my history...She also has a great deal of empathy and knows how to resolve issues and setbacks when they arise...
They [Spring Fertility] offer early appointments - as early as 7 AM - so it was not at all disruptive for work. I always saw my MD at appointments and was able to get on the phone to talk to her as I always had many questions...did not have the best experience with the finance department; the communication was not clear, they were not proactive about reaching out to my insurance about coverage, and the personnel I interacted with is not the best at conflict resolution...
How was your experience with Nicole Yoder at Spring Fertility New York?
Dr. Yoder is easily one of the best doctors I have had. She is professional yet personal. She is very detail-oriented. She also has a great deal of empathy and knows how to resolve issues and setbacks when they arise
What's one piece of advice would you give a prospective patient of Nicole Yoder at Spring Fertility New York?
Ask questions; ask and ask
During treatment, were you treated like a number or a human with Nicole Yoder at Spring Fertility New York?
Dr. Yoder was very personable, warm, and kind. She was very professional and detail-oriented. Dr. Yoder was available to talk over the phone when needed, and she was available at all my appointments. She took the time to understand (and remember) all aspects of my history.
Describe your experience with Spring Fertility New York.
Spring's staff all have a patient-first mentality. They offer early appointments - as early as 7 AM - so it was not at all disruptive for work. I always saw my MD at appointments and was able to get on the phone to talk to her as I always had many questions. The egg retrieval went really well with caring and efficient staff, with optimal follow-up. The staff explain the risks and benefits of all procedures, and are gracious when performing all their tasks, including phlebotomy. The clinic atmosphere is welcoming, and the little touches (chocolate after procedure, inspiring coffee table books) are refreshing.
That said, I did not have the best experience with the finance department; the communication was not clear, they were not proactive about reaching out to my insurance about coverage, and the personnel I interacted with is not the best at conflict resolution. It ended up marring my otherwise wonderful experience at Spring. I would advise anyone going there to ask specifically about significant potential out-of-pocket costs early on, especially around lab work that would be contracted out to an external lab. Note that Spring currently exclusively uses Juno for genetic testing, which does not contract with insurers. I am happy with the outcome of my cycle with Spring.
Describe your experience with your monitoring appointments at Spring Fertility New York.
It was well scheduled, and I could go for appointments when I had the time. Appointments were typically available when I needed them
What specific things went wrong at Spring Fertility New York?
- Provided conflicting information