Noel Peng

IVF Institute

Rated 8.5
Strongly recommend: 63%Neutral: 19%Don't recommend: 19%8.5
63% strongly recommend
5 reviews
Humanity
9.6
9.6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
9.6
9.6
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
10
10
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
8.6
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Texas Galveston
Residency
U. of Texas SA
Fellowship
U. of Texas SA

How Doctor Communicates

nurse available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Noel Peng works at

IVF Institute
Rated 8.5
Strongly recommend: 63%Neutral: 19%Don't recommend: 19%8.5

At 1 office

Dallas
7777 Forest Lane
Dallas, TX 75230
972.566.6868
Explore Clinic

1 patient review filtered by:

Verified

This patient has provided documentation of treatment at this clinic.

2018 - 2019, Unsuccessful
NPS
7
NPS
7
Age 37 - 38
1 IVF
Poor Egg Quality
Uterine Fibroids
Other
Black or African-American
Income $50K - $99K
Neutral
Neutral
Unsuccessful
Dr. PENG did a great job of walking us through the process...upfront and honest with our chances and took the time to talk with us and explain our issues...trusted his information and his desire to help us with having a baby. He was a little unorganized at times but for the most part we were very happy with his services...completed one cycle...did not have the funds to try again...
clinic staff [at IVF Institute] is not organized and wait until the last minute to find out information. I wished for a more organized and coordinated clinic. A place where all services were provided and an advocate to assist with options and every step of the process. That’s not this clinic. Great doctor but poor support...needed more support throughout the process with meds, insurance and financial options.
How was your experience with Noel Peng at IVF Institute?
Dr. PENG himself is great. I have no complaints. He took time to explain every step of the process and our options. I trusted his information and his desire to help us with having a baby. He was a little unorganized at times but for the most part we were very happy with his services.
What's one piece of advice would you give a prospective patient of Noel Peng at IVF Institute?
Dr. PENG is a good a thorough doctor, be prepared to have a good experience.
During treatment, were you treated like a number or a human with Noel Peng at IVF Institute?
Dr. PENG did a great job of walking us through the process. He was upfront and honest with our chances and took the time to talk with us and explain our issues.
Describe the protocols Noel Peng used in your cycles at IVF Institute and their degree of success.
I’m not sure of all the drugs used but we completed one cycle. We underwent a surgery to remove a polyp, started progesterone then injections to increase my eggs. Once we started the injections, some of my follicles were growing a lot faster than others. We then discovered, I have a low egg count and quality. During the egg retrieval I produced 6 eggs, 4 became embryos and 2 survived the process. The last 2 were tested and determined unviable and missing important chromosomes. We were heart broken and did not have the funds to try again.
Describe your experience with your nurse at IVF Institute. (Assigned nurse: Johana)
Johanna herself was okay but the complete clinic staff is not organized and wait until the last minute to find out information. I wished for a more organized and coordinated clinic. A place where all services were provided and an advocate to assist with options and every step of the process. That’s not this clinic. Great doctor but poor support.
Describe your experience with IVF Institute.
This clinic does not provide financial options, you have to pay cash, insurance or find your own financing. More assistance would’ve been great. The office having all services under one location would be cheaper and more convenience and they were unorganized. They didn’t know important information at times to assist me.
Describe the costs associated with your care under Noel Peng at IVF Institute.
I would guess we paid $15,000
Describe Noel Peng's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at IVF Institute.
I just think it each couple’s or individual choice. I would elect to have multiple embryos but I’m willing to care for at least 2 babies.
What specific things went wrong at IVF Institute?
  • Failed to call in prescriptions to pharmacy
Describe the specific things that went wrong at IVF Institute.
Just needed more support throughout the process with meds, insurance and financial options.
7
Doctor
Noel Peng
NPS
Humanity
4 of 5
Communication
4 of 5
Frequency Seen
5 of 5
Trustworthiness
4 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
7
Clinic
IVF Institute
Dallas
NPS
Operations
3 of 5
Scheduling
4 of 5
Billing Department
3 of 5
Nursing Staff
3 of 5
Clinic Atmosphere
5 of 5
Educational Resources
6 of 5