Nola Herlihy

RMA Houston

Rated 10
Strongly recommend: 100%10
100% strongly recommend
8 reviews
Humanity
10
10
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
10
10
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8.7
8.7
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

LGBTQ+ Care
10
10
LGBTQ+ Care

Ratings of 1 indicate an unsatisfactory LGBTQ+ care.

Ratings of 10 indicate an excellent LGBTQ+ care.

Responsiveness
8.8
Good
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
New York University School of Medicine
Residency
Icahn School of Medicine at Mount Sinai
Fellowship
IVIRMA/Thomas Jefferson

How Doctor Communicates

doctor, nurse available by email
doctor, nurse available by directline
doctor, nurse available by directline
not available by personal cell phone
not available by personal cell phone
Nola Herlihy works at

RMA Houston
Rated 10
Strongly recommend: 100%10

Explore Clinic
Houston
888 Westheimer Rd
Houston, TX 77006

8 patient reviews

Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 32
1 IVF
1 Egg Freezing
Tubal Blockage
Latinx
Income $50K - $99K
Teacher
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy was AMAZING!!! I have no words that will ever fully explain her character, bedside manner, charisma, knowledge, trustworthiness, patience, care, and SOOO much more. I will return for this treatment again once it’s the right time for our next baby...I never felt like a number and sometimes not even as a patient. I/we were treated like family. It was an amazing feeling and support throughout this journey.
I do not have a weakness to describe about this clinic [RMA Houston]. I only have positive remakes and amazing memories to share. They have a great team who is always willing to help and guide you toward an amazing experience. The area is wonderful; the facility is top of the line; and the knowledge exhibited is speechless...The doctor and staff make you feel very welcomed. I never felt like a number and sometimes not even as a patient. I/we were treated like family. It was an amazing feeling and support throughout this journey.
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy was AMAZING!!! I have no words that will ever fully explain her character, bedside manner, charisma, knowledge, trustworthiness, patience, care, and SOOO much more. I will return for this treatment again once it’s the right time for our next baby.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
Never doubt Dr. Herlihy’s actions and be patient. Have faith in her and the entire process.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
The doctor and staff make you feel very welcomed. I never felt like a number and sometimes not even as a patient. I/we were treated like family. It was an amazing feeling and support throughout this journey.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
I took all the medications as explained and the results were as expected. Time is very important and following the directions is essential. If the injections need to be at 8 pm then it is our job as a patient to follow that exactly which fosters positive results overall. I would relate any abnormalities such as pains, discharges, bleeding, etc. This communication is important to ensure all symptoms are normal or abnormal in the process.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Reagan)
The entire staff and nurses were great! They were always ready to answer any questions and provide guidance towards the next step.
Describe your experience with RMA Houston.
I do not have a weakness to describe about this clinic. I only have positive remakes and amazing memories to share. They have a great team who is always willing to help and guide you toward an amazing experience. The area is wonderful; the facility is top of the line; and the knowledge exhibited is speechless.
Describe the costs associated with your care under Nola Herlihy at RMA Houston.
We just had to pay our max out of pocket limit with our insurance. All costs were paid to our insurance provider.
Describe Nola Herlihy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA Houston.
I was happy with the decision to transfer just one embryo. This choice was taken to promote a positive pregnancy result. Knowing this would be a high risk pregnancy she wanted to ensure it would be a good pregnancy with the least risks possible.
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
LGBTQ+
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 40
1 IVF
1 Embryo Freezing
Donor Sperm
East Asian
Income $50K - $99K
Operations
2nd of 2 Docs
LGBTQ+
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy is one of the sweetest human beings you will ever encounter in life. She is fun like a sister, trustworthy as a friend, and as professional as she can be. She is very knowledgeable and one of the smartest doctors we have ever encountered. She takes the time to explain processes, even draws it so we can better understand, and thoroughly explains the IVF process and any changes our bodies will go through. Any questions we had were answered kindly and without judgement. Even as the months passed...we never felt like we were rushed or not a top priority.
The [RMA Houston] clinic is so pretty and warm. It doesn't feel "sterile" and cold like the typical doctors' offices or clinics...EVERYONE has been amazing and made us feel like we are the most important patient for them...Whenever we have called the clinic, we fully trust that whoever we speak to will listen and take care of us. Someone always answers the phone and if they don't, we know we will get a call back within 30 minutes or less
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy is one of the sweetest human beings you will ever encounter in life. She is fun like a sister, trustworthy as a friend, and as professional as she can be. She is very knowledgeable and one of the smartest doctors we have ever encountered. She takes the time to explain processes, even draws it so we can better understand, and thoroughly explains the IVF process and any changes our bodies will go through. Any questions we had were answered kindly and without judgement. Even as the months passed and the clinic got busier, we never felt like we were rushed or not a top priority.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
Never be afraid to walk into the consultation with a list of questions. Never feel like you are inconveniencing her. She will happily answer any and all questions.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
After a bad experience at another clinic, we came across RMA Houston before they were fully done with construction. Our adventure started with filling out our personal information on the RMA website thinking we wouldn't get a call back until after the holidays. The patient coordinator, Twila, called us back less than 24 hours later and put us in the books for a consultation a few days later. She was kind, empathetic, and took the time to listen to our story. Her sweet demeanor was just the precursor to the rest of the amazing staff we would meet when we visited the clinic. Dr. Herlihy is extremely patient and took the time to explain the entire process to us. She's been there every step of the way, even taking the time out of her weekend to reassure us when we were nervous. This is the kind of care that all fertility clinics should strive to provide.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
Dr. Herlihy recommended the medications we used based on her professional opinion/experience. Initially, we were put on estrogen tablets and birth control pills. Leading up to the retrieval, the medications prescribed were menopur, gonal-f, and cetrotide. Right before the egg retrieval, we did lupron and HCG trigger shots. The results these medications produced were mature eggs for retrievals.
How competent was Nola Herlihy at LGBTQ+ care?
She was very welcoming, respectful, and knowledgeable. We were treated as if we were any other couple, not the typical pink elephant in the room.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Reagan, Deidra, Twila)
It is very hard for us to put into words the type of care we have received at this clinic. EVERYONE has been amazing and made us feel like we are the most important patient for them. They are feel like family! Whenever we have called the clinic, we fully trust that whoever we speak to will listen and take care of us. Someone always answers the phone and if they don't, we know we will get a call back within 30 minutes or less. Reagan - Nurse: Kind, Sweet, Very good at blood draws, Very responsive when asking any questions and via the portal, Compassionate Diedra - Nurse: Compassionate, Reassuring, Very good at blood draws Sam - Patient Coordinator: Kind, Thoughtful, Very responsive with you call or email. Twila - Care Coordinator: Smart, Very quick to respond via the portal, Kind, Attentive - She has been so helpful with sorting out our insurance inquiries
Describe your experience with RMA Houston.
The clinic is so pretty and warm. It doesn't feel "sterile" and cold like the typical doctors' offices or clinics. There is artwork everywhere. The lighting is warm and the fixtures are conversation pieces. Everything just makes you feel comfortable.
Describe the costs associated with your care under Nola Herlihy at RMA Houston.
Insurance coverage
Describe Nola Herlihy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA Houston.
We only ever discussed single embryo transfer. Multiples were not even part of the conversation so we have no opinions on those.
How competent was RMA Houston at LGBTQ+ care?
Everyone is extremely sweet and welcoming. There is absolutely no judgement anywhere.
Describe your experience using 3rd party reproduction (donor eggs, donor sperm, or gestational carrier) at RMA Houston.
Everything was seamless. We ordered donor sperm from a 3rd party cryobank. Once the paperwork was submitted and we provided the delivery window for RMA, everything else was handled. There was nothing we had to worry about.
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
LGBTQ+ Care
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
LGBTQ+ Care
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Unknown Success
NPS
10
NPS
10
Age 41
1 IVF
Diminished Ovarian Reserve
European
Income $500K+
2nd of 2 Docs
Strongly Recommends
Strongly Recommends
Success w/ Doc Too early to know
[Dr. Nola Herlihy] Always made sure I felt comfortable and understood the process. She even took time to speak with my husband on a separate occasion because he could not make the initial consultation. Checked in me throughout the process and called me personally multiple times, just to make sure I was feeling ok and doing ok with all the steps. I had a family emergency and she even took time to call/email to make sure everything was ok and if she could do anything to help.
Everyone [at RMA Houston] is amazing! Professional, organized and caring! The staff all works together from the front desk girl, to the office admin to the clinical staff and doctors! Always helpful on scheduling and rearranging appointments. The finance advisor was awesome everything was explained and gone over...[nursing staff] Always checked in on me, returned email, and calls. Even went above and beyond when I had a family Ily emergency and checked in on me days later.
How was your experience with Nola Herlihy at RMA Houston?
Always made sure I felt comfortable and understood the process. She even took time to speak with my husband on a separate occasion because he could not make the initial consultation. Checked in me throughout the process and called me personally multiple times, just to make sure I was feeling ok and doing ok with all the steps. I had a family emergency and she even took time to call/email to make sure everything was ok and if she could do anything to help.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
This is such a hard decision/process, but this office and these two doctors absolutely make it better. They all work together and try their hardest to not only ensure your body is ready but your mind and heart are too. Even though she had to give you the facts, and the facts aren’t always great, she always put a positive spin on things.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
She and her partner as well as the entire office staff go above and beyond d for you. They have rearranged my appointments when unforeseen issues arise. Everyone there is so kind and compassionate. I cannot say enough good things about their practice!
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Reagan)
Excellent! Always checked in on me, returned email, and calls. Even went above and beyond when I had a family Ily emergency and checked in on me days later.
Describe your experience with RMA Houston.
Everyone is amazing! Professional, organized and caring! The staff all works together from the front desk girl, to the office admin to the clinical staff and doctors! Always helpful on scheduling and rearranging appointments. The finance advisor was awesome everything was explained and gone over!
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
2023, Successful
NPS
10
NPS
10
Age 27
1 Fertility Medications
Anovulation
European
Income $200K - $499K
Business Executive
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
My experience as a patient under Nola Herlihy was nothing short of incredible. She was so thorough and quick to explain more complex aspects of this journey in a non-condecending manner. She never made me feel as if my questions were a waste of time or dumb which I am very sensitive to due to past experiences with medical professionals. You can tell she genuinely cares about her patients...She made me feel as if there was nothing else on her to do list that day other than chatting with me while also leading the appointment with her knowledge and expertise.
The [RMA Houston] clinic itself is something out of Architectural Digest. It's warm and inviting while still feeling clean and clinical. Every inch has been thoughtfully crafted and I seriously could've spent 3 hours exploring every detail. It's absolutely stunning. I mentioned I loved some of the art in their space and Dr. Herlihy informed me that it was her sister's photography from their travels which I thought was super cool.
How was your experience with Nola Herlihy at RMA Houston?
My experience as a patient under Nola Herlihy was nothing short of incredible. She was so thorough and quick to explain more complex aspects of this journey in a non-condecending manner. She never made me feel as if my questions were a waste of time or dumb which I am very sensitive to due to past experiences with medical professionals. You can tell she genuinely cares about her patients.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
Trust the process. You are in great hands. She is on your side and beyond dedicated to you and your journey.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
From the moment you walk into RMA, it is an comfortable and intimate experience. Dr. Herlihy really took the time to listen to me, understand my feelings on everything me and my partner had experienced and discuss all of my options. She made me feel as if there was nothing else on her to do list that day other than chatting with me while also leading the appointment with her knowledge and expertise. She reassured me several times that her entire goal was to get me pregnant and it genuinely felt that way. Nola is so intentional with her practice, her words, and her energy and you feel instantly at ease even when discussing a stressful situation.
Describe your experience with RMA Houston.
The clinic itself is something out of Architectural Digest. It's warm and inviting while still feeling clean and clinical. Every inch has been thoughtfully crafted and I seriously could've spent 3 hours exploring every detail. It's absolutely stunning. I mentioned I loved some of the art in their space and Dr. Herlihy informed me that it was her sister's photography from their travels which I thought was super cool.
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
4 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 40
1 IVF
European
Income $100K - $199K
Only Doc Seen
Fertility Medications With Other Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy is knowledgeable, friendly, and compassionate. I felt welcomed and heard upon my first consultation. I left with a good understanding of what to occur/expect next. I did not feel pressured/swayed, rather empowered to make a decision about treatment. I feel completely at ease and well cared for in her hands. She clearly communicates fact while providing optimism for treatment. Her personal touch included handing me flowers immediately after egg retrieval.
This [RMA Houston] is a beautiful, new, state of the art Clinic. It is clear it was designed with patient comfort in mind. In the lobby you’ll find signs with words of affirmation, a coffee bar, and comfortable seating. The design and decor of the Clinic is modern, clean, and comfortable. The office itself is built in a beautiful new building that is arboretum style. Soft music is played in exam rooms, which I find much more appealing than deafening silence. While there is a parking garage to park in, the Clinic validates your parking for every visit - such a nice touch.
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy is knowledgeable, friendly, and compassionate. I felt welcomed and heard upon my first consultation. I left with a good understanding of what to occur/expect next. I did not feel pressured/swayed, rather empowered to make a decision about treatment. I feel completely at ease and well cared for in her hands. She clearly communicates fact while providing optimism for treatment. Her personal touch included handing me flowers immediately after egg retrieval.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
Dr. Herlihy wants to ensure her patients are seen and heard - this is evident from the first consultation. She takes the time that is needed for each patient, allowing questions along the way and she ensuring a full understanding before moving on.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
I had a cyst on one ovary and we tried “medically managing” for a non-invasive treatment option first. When that did not work, the cyst was drained via anesthetic procedure, similar to egg retrieval procedure. For IVF, I used Menopur and Gonal F, then Cetrotide. Triggered with Novarel and Leupron.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Ashley)
Ashley is very thorough and always makes sure you understand everything. The nursing staff works together to provide great patient care and keep the flow of visits moving efficiently. They ensure your comfort every step of the way.
Describe your experience with RMA Houston.
This is a beautiful, new, state of the art Clinic. It is clear it was designed with patient comfort in mind. In the lobby you’ll find signs with words of affirmation, a coffee bar, and comfortable seating. The design and decor of the Clinic is modern, clean, and comfortable. The office itself is built in a beautiful new building that is arboretum style. Soft music is played in exam rooms, which I find much more appealing than deafening silence. While there is a parking garage to park in, the Clinic validates your parking for every visit - such a nice touch.
Describe Nola Herlihy's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at RMA Houston.
Dr. Herlihy will only transfer one embryo at a time, as a safety measure, since single embryo transfers can still result in multiples.
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, Successful
NPS
10
NPS
10
Age 28
Latinx
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy was so incredible. She was very informative during the initial appointment and in the following visits, she explained everything in easy to understand terms. I felt like she truly cared about my fertility success and was patient when I had to focus on other things for a while. She called to follow up on me personally after surgery and continued to see me in following appointments. I felt comfortable being treated by her.
Their [RMA Houston] strengths were their overall friendliness. The office was very clean and warm. It felt so nice in the waiting room and in the medical areas. It felt like family. Medical procedures can often times be scary and intimidating, but RMA made me feel at ease with their staff and general environment...My nurse and the rest of the staff was so wonderful. Everyone was so nice and I felt comfortable with everyone. The financial coordinator explained the financial aspect in detail. The other nurses eased any concerns I had during my procedures. I could not say enough good things about the entire team there.
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy was so incredible. She was very informative during the initial appointment and in the following visits, she explained everything in easy to understand terms. I felt like she truly cared about my fertility success and was patient when I had to focus on other things for a while. She called to follow up on me personally after surgery and continued to see me in following appointments. I felt comfortable being treated by her.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
Be honest with any issues you may have and feel free to express any concerns or hesitations about treatment/procedure.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
I felt so comfortable under her care. My calls were always answered or returned promptly. Anytime I visited the office, the staff welcomed me and it felt really personal. If I needed to reach Dr. Herlihy specifically, she was reasonably easy to reach. The office did not feel super “clinical,” it felt warm and comforting.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
I went through general fertility testing. I had my labs checked as well as my fallopian tubes and a sonohysterogram. My partner and I both had genetic testing done. My partner had a sperm analysis done. Ultimately, my exams showed I needed to get a polyp removed from my uterus. Dr. Herlihy stated my polyp was quite large and needed to be removed in order to help with pregnancy.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Ashley Jackson)
My nurse and the rest of the staff was so wonderful. Everyone was so nice and I felt comfortable with everyone. The financial coordinator explained the financial aspect in detail. The other nurses eased any concerns I had during my procedures. I could not say enough good things about the entire team there.
Describe your experience with RMA Houston.
Their strengths were their overall friendliness. The office was very clean and warm. It felt so nice in the waiting room and in the medical areas. It felt like family. Medical procedures can often times be scary and intimidating, but RMA made me feel at ease with their staff and general environment.
Describe the costs associated with your care under Nola Herlihy at RMA Houston.
I believe two of my exams were $600 each. The sperm analysis was about $150. I am unsure of my other costs at the moment
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
5 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 20 Eggs Frozen
NPS
10
NPS
10
Age 39
2 Egg Freezing
European
Income $200K - $499K
Operations
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy is honest and straightforward. She truly wants the best for her patients. She cares deeply about her patients' experience...and wants it to be as comfortable and respectful as possible. She is truly compassionate. I burst into tears in the operating room during my first egg retrieval and she held my hand and comforted me until the anesthesia kicked in. She was genuinely excited for me when the number of eggs retrieved was higher than expected. During my second egg retrieval she called me at almost 9 at night to check in on the outcome of my trigger shot the night before. Her personal care and kindness is refreshing
The [RMA Houston] clinic doesn't feel like a clinic. It is modern and stylish and has good vibes. There is always music playing, and the lights are dimmed. This contributes so much to the patient focused experience. The people are knowledgeable and professional and seem to genuinely like what they do every day. I personally appreciated that the team is entirely made of up women. The only thing I would want to improve would be the portal messaging. There were a couple of instances when my messages went unanswered. I was always able to call and get an answer to my question before the end of the day, so it was never an issue, just a small annoyance. My overall experience more than made up for that small caveat.
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy is honest and straightforward. She truly wants the best for her patients. She cares deeply about her patients' experience at the clinic and wants it to be as comfortable and respectful as possible. She is truly compassionate. I burst into tears in the operating room during my first egg retrieval and she held my hand and comforted me until the anesthesia kicked in. She was genuinely excited for me when the number of eggs retrieved was higher than expected. During my second egg retrieval she called me at almost 9 at night to check in on the outcome of my trigger shot the night before. Her personal care and kindness is refreshing and is one of the main reasons I chose RMA.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
She can be all business, but her business is taking care of you. When it really matters, she is going to be there for you.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
From my very first meeting with Dr. Herlihy she was candid and kind. She wanted to understand my situation and my reasons for wanting to preserve my fertility. She talked with me for almost an hour during my initial consultation over zoom. When I met her and the rest of the team in person, they were all understanding and thoughtful. Each member of the team treated me like an individual. They asked how I was feeling, and seemed to genuinely want to know the answer. As we learned more about each other during my frequent monitoring appointments our familiarity with each other allowed for some funny and very human moments. There are a lot of emotions wrapped up in fertility treatments, and Dr. Herlihy and her team were prepared to walk with me through all of them, with a great deal of compassion.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
I take a drug that increases my risk for blood clots. Fertility drugs can also increase the risk for blood clots. Dr. Herlihy designed a protocol that allowed me to stay on this drug, while also taking the fertility drugs needed for my egg retrieval.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Reagan)
The nursing staff are friendly and kind. They are efficient during morning monitoring appointments, and easy to talk to about medications and instructions.
Describe your experience with RMA Houston.
The clinic doesn't feel like a clinic. It is modern and stylish and has good vibes. There is always music playing, and the lights are dimmed. This contributes so much to the patient focused experience. The people are knowledgeable and professional and seem to genuinely like what they do every day. I personally appreciated that the team is entirely made of up women. The only thing I would want to improve would be the portal messaging. There were a couple of instances when my messages went unanswered. I was always able to call and get an answer to my question before the end of the day, so it was never an issue, just a small annoyance. My overall experience more than made up for that small caveat.
Describe the costs associated with your care under Nola Herlihy at RMA Houston.
Oocyte Cryopreservation with all monitoring appointments - $7800 (self pay) Anesthesia for egg retrieval - $600 (self pay) Fertility drugs from Alto pharmacy - $4500 (greatly depends on insurance coverage)
What specific things went wrong at RMA Houston?
  • Failed to call with results
Describe the specific things that went wrong at RMA Houston.
After my first retrieval I did not receive a call the next day to tell me how many eggs were mature enough for cryopreservation.
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
3 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
4 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5
Verified

This patient has provided documentation of treatment at this clinic.

2023, 15 Eggs Frozen
NPS
10
NPS
10
Age 35
1 Egg Freezing
Uterine Fibroids
South Asian
Income $100K - $199K
Only Doc Seen
Strongly Recommends
Strongly Recommends
Successful
Dr. Herlihy is very knowledgeable and empathetic. She didn’t rush or try and move on to the next patient too quickly. She answered all my questions and responded to my portal messages in a timely manner. She is thorough and organized. With something as personal as egg freezing, it was important to me to find a doctor who could guide me in the right direction without pressuring me one way or another. She didn’t make me question my decision whatsoever. I have already recommended her to some of my closest friends and can’t commend her enough for helping me through this process. I am so thankful to have her as my fertility doctor and have faith that she will assist me in the future should I need further fertility treatment.
Beautiful clinic [RMA Houston] and so clean. Very new and modern. It’s very organized with everything needed for services in house including lab, ultrasound, OR, etc. This was incredibly convenient given my work schedule. Also with only 2 physicians there, care was so personalized. No weaknesses in my perspective...The front desk staff and nurses were all so helpful and skilled...Billed my fertility insurance appropriately
How was your experience with Nola Herlihy at RMA Houston?
Dr. Herlihy is very knowledgeable and empathetic. She didn’t rush or try and move on to the next patient too quickly. She answered all my questions and responded to my portal messages in a timely manner. She is thorough and organized. With something as personal as egg freezing, it was important to me to find a doctor who could guide me in the right direction without pressuring me one way or another. She didn’t make me question my decision whatsoever. I have already recommended her to some of my closest friends and can’t commend her enough for helping me through this process. I am so thankful to have her as my fertility doctor and have faith that she will assist me in the future should I need further fertility treatment.
What's one piece of advice would you give a prospective patient of Nola Herlihy at RMA Houston?
Ask questions. She’s so well informed and knowledgeable.
During treatment, were you treated like a number or a human with Nola Herlihy at RMA Houston?
She was caring and told me exactly what to expect. She responded quickly to my messages and always explained everything in detail.
Describe the protocols Nola Herlihy used in your cycles at RMA Houston and their degree of success.
She adjusted my gonal appropriately when my estrogen was rising quickly. She was meticulous with labs and perfectly timed my retrieval.
Describe your experience with your nurse at RMA Houston. (Assigned nurse: Ashley )
The front desk staff and nurses were all so helpful and skilled.
Describe your experience with RMA Houston.
Beautiful clinic and so clean. Very new and modern. It’s very organized with everything needed for services in house including lab, ultrasound, OR, etc. This was incredibly convenient given my work schedule. Also with only 2 physicians there, care was so personalized. No weaknesses in my perspective.
Describe the costs associated with your care under Nola Herlihy at RMA Houston.
Billed my fertility insurance appropriately
10
Doctor
Nola Herlihy
NPS
Humanity
5 of 5
Communication
5 of 5
Frequency Seen
4 of 5
Trustworthiness
5 of 5
Compassion
5 of 5
Explained risks
5 of 5
Adaptability
5 of 5
10
Clinic
RMA Houston
Houston
NPS
Operations
5 of 5
Scheduling
5 of 5
Billing Department
5 of 5
Nursing Staff
5 of 5
Clinic Atmosphere
6 of 5
Educational Resources
7 of 5