Rated 7.3
Strongly recommend: 50%Don't recommend: 50%7.3
50% strongly recommend
3 reviews
Humanity
6
6
Humanity

Ratings of 1 mean patients felt this doctor treated them as "a number."

Ratings of 10 mean patients felt this doctor treated them as "a human."

Communication
8
8
Communication

Ratings of 1 mean poor communication.

Ratings of 10 mean excellent communication.

Frequency Seen
8
8
Frequency Seen

Ratings of 1 mean patients only saw this doctor once or twice during treatment.

Ratings of 10 mean patients saw this doctor at every appointment.

Responsiveness
4.7
OK
Responsiveness

Scale is "poor, ok, good, excellent" and measures how responsive a care team was when patients needed to speak to them.

Education

Medical School
U. of Western Ontario
Residency
U. of Western Ontario
Fellowship
Royal College

How Doctor Communicates

not available by email
nurse available by directline
nurse available by directline
not available by personal cell phone
not available by personal cell phone
Norman Assad works at

Quillen Fertility & Women's Services (ETSU)
Rated 7.9
Strongly recommend: 54%Neutral: 31%Don't recommend: 15%7.9

At 1 office

Johnson City
1319 Sunset Drive
Johnson City, TN 37604
(423) 439-7246
Explore Clinic

3 patient reviews

2014, Unknown Success
9
9
Age 35
Fertility Medications
Tubal Blockage
Unexplained
European
Income $50K - $99K
Nurse or HC Services
Only Doc Seen
Strongly Recommends
Strongly Recommends
Success w/ Doc Not sure
Dr Assad is a very kind & caring physician. He takes time with his patients & presents appropriate options in an understandable way. After an HSG, IVF was likely our only viable option & honestly we weren't sure we would be able to afford it.... Overall, pills were our first option. I had used Clomid several years prior which had been helpful in conception for us. So, when we sought to have another child, Clomid was the obvious option. But after 4-5 cycles nothing was happening. So we did 3-4 months of Femara, but still nothing. I had an HSG and much to our surprise, it appeared that both tubes were blocked - no reason known. We had actually just had a miscarriage several months prior. At that point IVF was presented & we decided to take a step back.
We found it somewhat difficult to get an appointment, but otherwise no issues [at Quillen Fertility and Women's Services ETSU]. Dr Assad is a great guy.... Overall, pills were our first option. I had used Clomid several years prior which had been helpful in conception for us. So, when we sought to have another child, Clomid was the obvious option. But after 4-5 cycles nothing was happening. So we did 3-4 months of Femara, but still nothing. I had an HSG and much to our surprise, it appeared that both tubes were blocked - no reason known. We had actually just had a miscarriage several months prior. At that point IVF was presented & we decided to take a step back.
How was your experience with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Again, Dr Assad is a very kind & caring physician. He takes time with his patients & presents appropriate options in an understandable way. After an HSG, IVF was likely our only viable option & honestly we weren't sure we would be able to afford it.
What's one piece of advice would you give a prospective patient of Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Arrive early for your appointment & bring a list of questions you wish to have addressed.
During treatment, were you treated like a number or a human with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Dr Assad is very kind & listens to his patients.
Describe the protocols Norman Assad used in your cycles at Quillen Fertility & Women's Services (ETSU) and their degree of success.
Overall, pills were our first option. I had used Clomid several years prior which had been helpful in conception for us. So, when we sought to have another child, Clomid was the obvious option. But after 4-5 cycles nothing was happening. So we did 3-4 months of Femara, but still nothing. I had an HSG and much to our surprise, it appeared that both tubes were blocked - no reason known. We had actually just had a miscarriage several months prior. At that point IVF was presented & we decided to take a step back.
Describe your experience with the nursing staff at Quillen Fertility & Women's Services (ETSU).
Very kind & compassionate. Very friendly.
Describe your experience with Quillen Fertility & Women's Services (ETSU).
We found it somewhat difficult to get an appointment, but otherwise no issues. Dr Assad is a great guy.
What specific things went wrong at Quillen Fertility & Women's Services (ETSU)?
  • Lost appointments
Describe the specific things that went wrong at Quillen Fertility & Women's Services (ETSU).
Again, initially when a referral was made, it was difficult to get an appointment
9
Doctor
Norman Assad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Quillen Fertility & Women's Services (ETSU)
Johnson City
Operations
Scheduling
Nursing Staff
Clinic Atmosphere
Educational Resources
Verified

This patient has provided documentation of treatment at this clinic.

2013 - 2014, Unsuccessful
5
5
Age 25 - 26
IVF
Donor Eggs
Diminished Ovarian Reserve
Poor Egg Quality
Other
Income $0 - $49K
Teacher
1st of 3 Docs
Doesn't Recommend
Doesn't Recommend
Unsuccessful
When seeking Dr. Assad it was to determine what was going on with my body. Yes, we wanted a child at the time but that was not at the top of our list. Dr. Assad knew this and I was passed along as quick as possible. My questions did not matter to him. He wrote me a prescription and was done. He didnt care that it wasnt helping.... Visits were very short (5-10minutes) considering I drove over an hour. He cared less about me or my questions. Terrible bedside. He only seemed in it for the money
The staff [at Quillen Fertility and Women's Services ETSU] did not always answer questions promptly. Charts were not forwarded as needed. Sometimes being on hold was an expectation... Great location. Friendly when entering and exiting... When seeking Dr. Assad it was to determine what was going on with my body. Yes, we wanted a child at the time but that was not at the top of our list. Dr. Assad knew this and I was passed along as quick as possible. My questions did not matter to him. He wrote me a prescription and was done. He didnt care that it wasnt helping.
How was your experience with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Dr. Assad had terrible bedside. He was short with answers and my questions never seemed to matter to him. My visits were short for the distance I had to travel. I seemed like a number and all he wanted was my money.
What's one piece of advice would you give a prospective patient of Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Dont just go to a doctor for location. Go for someone you like and are comfortable with.
During treatment, were you treated like a number or a human with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Visits were very short (5-10minutes) considering I drove over an hour. He cared less about me or my questions. Terrible bedside. He only seemed in it for the money
Describe the protocols Norman Assad used in your cycles at Quillen Fertility & Women's Services (ETSU) and their degree of success.
When seeking Dr. Assad it was to determine what was going on with my body. Yes, we wanted a child at the time but that was not at the top of our list. Dr. Assad knew this and I was passed along as quick as possible. My questions did not matter to him. He wrote me a prescription and was done. He didnt care that it wasnt helping.
Describe your experience with the nursing staff at Quillen Fertility & Women's Services (ETSU).
Great
Describe your experience with Quillen Fertility & Women's Services (ETSU).
Great location. Friendly when entering and exiting
Describe the costs associated with your care under Norman Assad at Quillen Fertility & Women's Services (ETSU).
Reasonable
What specific things went wrong at Quillen Fertility & Women's Services (ETSU)?
  • Failed to call with results
  • Failed to send your chart to another clinic
Describe the specific things that went wrong at Quillen Fertility & Women's Services (ETSU).
The staff did not always answer questions promptly. Charts were not forwarded as needed. Sometimes being on hold was an expectation
5
Doctor
Norman Assad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
5
Clinic
Quillen Fertility & Women's Services (ETSU)
Johnson City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources
2015, Successful
10
9
Age 30
3 Fertility Medications
Other
Other
Income $50K - $99K
Teacher
1st of 3 Docs
Strongly Recommends
Strongly Recommends
Successful
Dr. Assad was wonderful! I felt like he truly cared and was willing to give me the time I needed and explanations.... Dr. Assad was very caring, thorough, and knowledgeable throughout each visit. He was compassionate while he also told the facts. I felt very comfortable with Dr. Assad and would recommend him to anyone seeking treatment.... This clinic [Quillen Fertility and Women's Services] is very friendly and easy to schedule with. They are willing to work with you and your schedule. It is centrally located and clean. The office staff is friendly and easy to get a hold of. I would recommend this facility to others
This clinic [Quillen Fertility and Women's Services] is very friendly and easy to schedule with. They are willing to work with you and your schedule. It is centrally located and clean. The office staff is friendly and easy to get a hold of. I would recommend this facility to others.... Dr. Assad was wonderful! I felt like he truly cared and was willing to give me the time I needed and explanations.... Dr. Assad was very caring, thorough, and knowledgeable throughout each visit. He was compassionate while he also told the facts. I felt very comfortable with Dr. Assad and would recommend him to anyone seeking treatment.
How was your experience with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Dr. Assad was very caring, thorough, and knowledgeable throughout each visit. He was compassionate while he also told the facts. I felt very comfortable with Dr. Assad and would recommend him to anyone seeking treatment.
During treatment, were you treated like a number or a human with Norman Assad at Quillen Fertility & Women's Services (ETSU)?
Dr. Assad was wonderful! I felt like he truly cared and was willing to give me the time I needed and explanations.
Describe your experience with Quillen Fertility & Women's Services (ETSU).
This clinic is very friendly and easy to schedule with. They are willing to work with you and your schedule. It is centrally located and clean. The office staff is friendly and easy to get a hold of. I would recommend this facility to others.
10
Doctor
Norman Assad
Humanity
Communication
Frequency Seen
Trustworthiness
Compassion
Explained risks
Adaptability
9
Clinic
Quillen Fertility & Women's Services (ETSU)
Johnson City
Operations
Scheduling
Billing Department
Nursing Staff
Clinic Atmosphere
Educational Resources