How was your experience with Obehi Asemota at Aspire Fertility?
I was really impressed with Dr.Asemota! She's obviously incredibly intelligent, knows what she is doing and is trustworthy. She was always honest with us. I appreciated how patient she was when I was upset over a result. She has handed me tissues while I cried and told me that it would all be okay, I just needed to keep my head up.
What's one piece of advice would you give a prospective patient of Obehi Asemota at Aspire Fertility?
Go in knowing that she is soft-spoken, but very clinical. She's patient and kind, but not warm. I actually appreciated her bedside manner, but I am a person who likes someone to tell me the truth nicely. She does that with no frills.
During treatment, were you treated like a number or a human with Obehi Asemota at Aspire Fertility?
Dr.Asemota was very kind and attentive. She is a great doctor.
Describe the protocols Obehi Asemota used in your cycles at Aspire Fertility and their degree of success.
It was suggested that we try IUI first. I had my fallopian tubes evaluated, they were open and normal so we proceeded with 5 IUI cycles, we had one chemical pregnancy which was devastating, then 4 negatives then we moved onto IVF. I have low ovarian reserve, so egg retrieval wasn't a huge amount. Dr.Asemota was very supportive of a second retrieval and we were so lucky to get a number of embryos we were happy with and ready for transfer.
Describe your experience with your nurse at Aspire Fertility. (Assigned nurse: Kristy Sutton)
Kristy has been very good about answering questions. While we were going through the cycle she was willing to call us back on the weekend while the clinic was closed. I really appreciate her approach and her kindness.
Describe your experience with Aspire Fertility.
Strengths: Beautiful, in house lab, Brandy my phlebotomist is basically my favorite person ever. Niecey and Vernita were always very kind. Melody at the front desk was always nice and remembered my name when I walked in.
Weaknesses: We were told from the start that our insurance was accepted. Even on their own website they say Insurance Coverage for Fertility Treatment
"Aspire Fertility accepts all health insurance. If your insurer covers a fertility treatment, you will be able to choose us."
yet, they started off by telling us we were on track and then suddenly a year later , they said they DON'T accept our United Insurance. This has left us in a financial mess.
Billing has outright lied to my husband. Because of their error we are closing in on a time sensitive medication deadline for embryo transfer and I am unable to even get my prescriptions. No one will call my husband back. He was promised a call from their primary billing office in Houston last week and again a follow up today. He has called them, they have not called him back.
I have requested my medical records and embryology reports, I just want to see them. I expected that we would have this billing worked out by now, we want them to be paid. I was told that I would have those and an embryologist reach out to me today. Nothing. Even if they are going to be late, I wish they would just tell us that is what is happening. I've been sobbing for a week because I know that our future is in jeopardy. No one should have to endure this. The process is hard, but this is heartbreaking and for no reason. It isn't kind, it isn't fair, it isn't just, it isn't honest, and it's 100% the fault of billing. I place no blame on the care team. They were wonderful, but they aren't able to console me if they aren't allowed to talk to me because billing won't correspond and coordinate with my husband to reopen that line of communication. I'm sobbing as I write this now. My heart is broken. We are so very close to the goal, and now it may all be gone.
Describe the costs associated with your care under Obehi Asemota at Aspire Fertility.
Since billing didn't file anything correctly and then denies the insurance was ever accepted, although we have written confirmation of such, I don't know. I just know that they won't call us back to help us settle appropriately.
Describe Obehi Asemota's approach to eSET (elective single embryo transfer) vs. multiple embryo transfer at Aspire Fertility.
I really liked Dr.Asemota's honesty. She obviously was looking out for our best chance to get pregnant and suggested 2 embryo transfer. We agreed with her.
What specific things went wrong at Aspire Fertility?
- Failed to call in prescriptions to pharmacy
- Lost paperwork
- Failed to inform you of changes in protocol
- Lost results
- Failed to convey critical information
- Canceled a cycle due to clinic error
Describe the specific things that went wrong at Aspire Fertility.
Billing has literally stopped everything. What was running smoothly for the most part has grinded to a complete halt. BILLING refuses to communicate. As a result, it seems that the lab is unwilling to communicate as I was told I would hear from them today. No medical records, no embryology reports.... I literally have nothing. All I know is that I have 6 embryos waiting. No idea what grades...no idea if I will ever even get to meet them.